More NBN 12/1 (Basic)

Had reasonable experience with More before we moved houses and then it was just diabolical. Hour long wait times, no call backs when advised would definitely happen at a certain time and constantly being referred to as a Tangerine customer?! Could not get us connected so have cancelled and gone somewhere else. If you need customer service they are… Read more

just amateurish. Wait times for calls to be answered also ridiculous, over an hour on hold?! More need to pay for more call centre staff, current set up is very poor.

ENTITY – Reception it’s great had a few problems with dropouts but hopefully they get dealt with as I requested Show details ·  1

Highest Standards of Product & Services & Discounts – I have been with More for well over the past 18 months for both my NBN & Mobile and I honesty cannot fault them. Giving me an amazing 35% Discount for 12 months on my NBN, but have just given me another 35% discount for a further 12 months using my commbank debit card for payments. I have never had any dropouts or issues. Their customer service is… Read more ·  1

1st class. I just hope that they can soon have an app to access my account faster than having to use their website to access my account. I have also had my mobile with them for the same amount of time also getting a discount on as well.

Excellent customer service – Hi. I recently had to update my debit card details as my previous card had expired I spoke with a lovely man that was so very helpful Thank you for such great customer service Manny you were so very helpful and patient Regards Marcy Russell Show reply

Telephone ☎️ support – Many was very patient, thank you so much for amazing SUPPORT

Shame on your service – We have not had nbn connection for over a month due to some “technical issues” as said by Mr. Jerry of More. When I asked him what is this technical issue he could not give me an answer and kept going around in circles saying it was a “technical issue” with no specificity on what the issue is. It is clear that we are not being respected as… Read more

customers of More and that our issue (no Wi-Fi for over a month) is not being taken seriously. It is outrageous that we are living in Sydney without Wi-Fi for over a month and expected to wait until June! Shame on your service

5 star customer support – Best customer service.. had some account issues that were solved on call... very short wait time. Awesome service. Thanks Christine for your time and efforts. Show details

Very happy – Very understanding and very helpful . I was lost without wifi from More Telecom. I am over the moon that they help me to get my service working. Greatly appreciated. Show details

Best service – Best customer service... Awesome service. Thanks Kimmy -Kimberly for your time

Fraud – More sim is just fraud and scam they said free for three months if i activate before 29 feb but they send me a bill for my mobile service Show details

Help with setting up new account – Anthony was a great help when setting up my new account! He helped with any questions I had and happy to call when suited me

Stand out customer service – Lorraine was too good in answering my heaps of questions and helped configuring my internet change so easily. Highly recommend her service. Show details

Great to get back on line again – Alfred was extremely helpful and listened to what I was saying. Thank you Show details

Great customer service – Jeffrey was very helpful and helped me reset my nbn box! Show details

No internet connection – Service drops out too often, on average once a day in last 3 months. Tech Support “Japs”, was very patient and calm and fixed the problem today. (8/12/2023) Show details ·  1

This is the crap company I ever known. Worst customer service – My wife requested to connect the internet from 27th dec23 on 28th nov23 with upgrade to FTTP. They activated the request immediately without giving any information that FTTP upgrade will take at least a week and we do not have internet since 28th Nov at our home. We called to our current service provider why we have not internet in our home. They… Read more

told us because more has requested to their service as they are upgrading FTTN to FTTP so they can not provide internet. Since 28th Nov 23 we are chasing their customer care to please cancel their service we do not want as you guys are very unprofessional and not given full information. They are saying since 28th Nov they have requested to NBN to cancel our FTTP upgrade and they can do until it has been canceled. Finally I called to NBN on 1st dec and they said they have not received any request from more to cancel FTTN as its in under process so we need them to cancel the request then we can restore your connection. I am fed up with their customer care as every time there are just lying and because we do not have internet we can not work, kids cant watch anything. My wife and kids on verge of mental break. Because my wife feeling very low and blaming herself more consultant mistake. Still we have been told by their customer care it will take time and they cant give us any timefare. Really its harassment by them. No solution yet.

Customer service on point – Easy to reach, no que, immediate action, problem rectified and tech polite Show details

Super Janis – Great for More to have professionals like Janis. She was articulate, clear and super technical wizard! Show details

Sneaky additional fee tactics – I was a customer for More NBN and the set up and initial service was fine. However during cancellation I was charged an additional months rent even though I contacted the company in time before the next payment cycle. This wasn't finalized and actioned by the company so I kept getting reminders to make payment. Upon calling them they advised the… Read more

originally cancellation request took a couple of days and this carried over beyond the next payment date so I was liable to pay for the additional period even though the service wasn't connected or being used.

Hours on the phone attempting to have this waived was met with numerous "Sorry it was all in the contract and we can't budge on this".

Never going to use this company again and I'd advise other to do the same.

Don't bother! 13th day without WIFI and they still don't care! – Been calling on daily basis. One day i am told Senior Technician will call me the next day. No one calls. Next day they say my number is not added, even though I been talking to them daily. everyday different excuse. such a poor assistance while we continue to pay for the service which we dont even get... Show details

Professional – When I call them, they are very fast and helpful. Show details

Technical support – Customer service was very helpful and fast reconfigure modem support. Show details

Support assistance – Jason was very helpful, sorting my problem immediately. Thank you Jason Acc No : 254163

Great support – Had trouble setting up. No instructions with the modem but support staff very helpful. Abby sorted everything out for me. :-) Show details

Great service – Answered straight away when a lot of bigger companies I couldn't even talk to a person. [Name Removed] has been very helpful on 2 occasions now. It was so simple when other companies were making it so complex. We have a unique situation where we have 2 dwellings on one property and More Telecom was the only company to quickly find a solution to our problem. Show details

Great NBN & Amazing Customer Service – More Telecom are the best Telco I have ever dealt with. All the way through the ordering process and installation the staff were friendly, helpful & skillful. I had to reschedule a few time (building access issues) and they were so easy to deal with. I never waited more then 20 secs to talk to a person, who was able to fix my issue immediately, no call queues or hold times. More Telecom shielded me from any NBN issues, best service ever. Show details ·  1

Can't go wrong with More Telecom! – Great service from More Telecom. Easy and very quick to communicate with. Hanna has been very helpful with finding the right package for our business and personal needs. Lots of savings and benefits with More Telecom. Recommended. Charlie from Manoosh Pizzeria. www.manoosh.com.au Show details ·  1