Morphy Richards Aspect Kettle Questions & Answers

Hi Subhash, I hope this helps as prices may vary from retailers: external link  Thanks

Good morning Ruth, Thank you for your question. Could you please send a photo through to customer.care@glendimplex.com.au so we can have a look and advise.

My morphy Richards kettle is just loud when boiling but doesn’t crackle

Hello Rick Thank you for contacting us. Rapid boil kettles are known to be louder, also the lower the water level in the kettle the noise of the water coming to the boiling point will resinate through the kettle. The metal expanding and contracting could also cause the crackling noise. However should the noise increase, please note that as part of the Glen Dimplex Australia group, the Morphy Richards range of electric product are sold with a 24 month ‘replacement only’ warranty in Australia. If your product is currently within this manufacturer’s warranty, please simply arrange return of your unit to your place of purchase along with your invoice/ proof of purchase to receive a replacement/refund. You may also wish to print this email advice and take with you in order to confirm the authorisation. If you cannot locate your original receipt please contact your place of purchase, they may be able to issue you a duplicate receipt.

Hi Shirley, please visit our website, external link  where you will find a Warranty banner on the home page. When you click on this you will be given some options where you can fill in all the required information.

Hello Hanlie Thank you for contacting us. What you are describing is not a common problem but should not be like this. Please return your product to the place of purchase with your receipt and have the unit replaced.

Hello Louise The dark marks that you are describing are a build-up of mineral deposits from the water. This can easily be removed by using a de-scaler. This can be purchased from a supermarket, generally they can be found in the cleaning products isle.

Thank you so much, will try that. Louise

Hello Viv Aspect is the product range. An aspect kettle has a minimalist design shape and spoutless pour for example. Scandi relates more so to the style sand finish of some of our products. A scandi product has a wooden effect on the base and handle. All of our ‘scandi’ products are in the aspect product range, but not all aspect products are in the scandi range. The aspect products that are not scandi have a metallic looking finish on the base and handle instead of the wooden effect. Due to this difference in finish there are some differences in price. The models with a metallic looking base are now discontinued so this can affect the pricing also.

Good morning Michael - Thank you for your comments. Whilst this is not a common concern reported with the range distributed in Australia, it is something that we hear about from time to time. There are a few old fashioned fixes involving bi-carb, lemon and vinegar to be found on Google however we find have found that running a standard de-scaler product through the unit makes a huge difference.

We are happy to send you a sample to get you sorted (should you be happy to receive same) – please PM your postal address or contact us via email: customer.care@glendimplex.com.au and we will send out asap

If all else fails, you can of course return the goods to the place of purchase for a replacement/ refund/ store credit as appropriate.

Hi Warren - the interiors of the Morphy Richards kettles (dependant on the model/ series) consist of stainless steel and BPA free plastic (food grade) Should you have any further queries regarding our product, please do not hesitate to contact us again at any time.

Thankfully the new Morphy Richards Kettle has performed as I expected and works well. Now happy with my purchase.

Hi Shelly R - Whilst this is not a common concern reported with the range distributed in Australia, it is something that we hear about from time to time. There are a few fixes involving bi-carb, lemon and vinegar to be found on Google however we find have found that running a standard de-scaler product through the unit makes a huge difference.

I am happy to send you a sample to get you sorted should you be happy to receive same – please PM your postal address (or call our Customer Care team and advise by phone: 1300 566 816) and we will send out asap.