MSY Technology ACT, Fyshwick
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"Soup Nazi" service but the prices and products are good – So many reviews on here are bagging the service. Those are true in the extreme - the least friendly place I've bought from. They always remind me of the 'Soup Nazi' episodes of Seinfeld. However, laugh those off and their prices are keen and their range is very good. There's no-one better for spare parts. You wanna buy a laptop, in a box at a good… Read more
price? Go here. You wanna upgrade your computer and know what you want? Go here. You want someone to fawn over you? Go across the road.
- +2
Update: If the company’s position is supported only by internal service logs and brief technician notes, then physical video or photographic records—along with my own logs and independent testing evidence—carry far greater probative weight. This is especially true where such independent results demonstrate the same instability issues. When a… Read more
company relies solely on internal records to justify “no fault detected,” without supplying physical proof at the time of service, it raises concerns of procedural fairness and evidentiary reliability. If physical proof is withheld until after an independent technician’s findings are presented, such late-produced evidence may reasonably be treated as less reliable or even non-admissible, as it fails to meet the standards of contemporaneous and transparent documentation.
The company’s position is further undermined by its selective interpretation of results. They have claimed that “crashing and overheating never occurred” until the independent tester altered CPU power limits, while ignoring the fact that: • The CPU demonstrably failed to perform at default BIOS limits prior to any adjustments. • Their own graphs already reflect instability consistent with those failures. • Key symptoms—including screen flickering, stuttering, freezing, and games failing to load past the menu—were disregarded, despite being documented in my records.
This selective omission of material faults, combined with the absence of contemporaneous physical evidence, significantly weakens the credibility of conclusions
I’ve noticed a number of reviews here that reflect similar experiences to my own. To avoid any risk of defamation, I’m simply sharing what I’ve learned through personal experience and public consumer law resources — not to target or mischaracterise any business unfairly, but to contribute to public interest discussions. For that reason, I’ve used conditional and hypothetical language, particularly when referencing examples of potential ACL violations.
If you’re experiencing issues with a product or a dispute, it’s worth knowing that the ACCC and state/territory regulators (Trading Affairs/ ACL) can investigate breaches of consumer law but cannot force a refund — only a civil tribunal like ACAT has that authority. However, reporting matters to these regulators is still important, as repeated complaints may lead to formal investigations.
Importantly, a product doesn’t need to be obviously faulty for breaches of the Australian Consumer Law (ACL) to occur. Issues like delays, lack of transparency, or misrepresentation during a warranty claim can also be problematic. Pursuing compensation is one avenue, but ensuring compliance with the law is just as important.
I strongly recommend keeping all communication in writing (email or text) with any business — including parent/ related companies. You have the right to choose how you communicate, and refusing to engage unless you speak by phone — or ignoring written communication — could be considered unfair or unconscionable conduct under Section 21 of the ACL.
Additionally, if a business dismisses valid concerns as merely a “change of mind” or “personal expectations” — particularly when the product is not performing as expected — this may be considered misleading conduct under Sections 18 and 29 of the ACL. Offering only optimisation or troubleshooting in response to a clearly underperforming product may also risk breaching Sections 54 and 259, which relate to acceptable quality and the right to remedies for failure. Other relevant ACL protections that may apply in these cases include: • Section 21 – Unconscionable conduct • Section 54 – Guarantee of acceptable quality • Section 259 – Right to a remedy • Section 267 – Right to compensation for consequential loss
I’ve chosen to report my situation to consumer law regulators, not necessarily to seek a refund (since learning compensation is not only way to hold accountability), but to help highlight trends that may be affecting others. Some businesses appear to rely on the idea that consumers won’t escalate issues or aren’t fully aware of their rights — which is why it’s so important to speak up and share knowledge.
Apologies if this post comes across as vague — that’s intentional to avoid legal ambiguity or misinterpretation. My intention is simply to help other consumers who may be navigating similar concerns. I would like also to remind, I’m no lawyer but if needing one, Consumer Law Care, a free walk-in clinic that provides legal advice from lawyers that specialise in consumer violations.
Anther tip, if they refuse to provide you with evidence than download the programs they use and run your own tests.
Appalling service and staff – I bought a bunch of parts from here to upgrade my PC. Installed it on the 19/10/2023. From day one I had issues where the power would turn itself on and off, go into a boot loop cycle - I basically couldn’t use it. Took into Crawford Computers in Greenway to try and repair the system. Long story short had around $2000 total in service fees,… Read more
changed my power supply thinking that was the problem, my internal drive fried had to get that replaced. I didn’t have my computer for two months straight - same issue every time until Crawford went to MSY, bought the exact same brand of motherboard from them, changed the motherboard - and finally it works. So the original board I bought from MSY was faulty. I returned the faulty motherboard I had initially purchased in the Motherboard Box that Crawford Computers had bought the working motherboard (I had thrown out my box and asked Crawfords to keep ahold of the box they’d bought from MSY) and returned it to MSY for the warranty claim. On the day of handing it in, I explained everything that had happened, even Crawfords buying another board from them and was hoping for a cash refund. But no, the manufacturer returned another exact working motherboard to MSY for me to collect. WHAT AM I TO DO WITH 2 EXACTLY THE SAME MOTHERBOARDS?!? all I can do is resell it at a reduced price. Thanx…. Thanx a bunch…. I pay the cost of 2 motherboards (one useless to me) and $1600 in service fees. Thanks for putting me out around $2000. Not coming back here ever again - not like losing one customer will bother you. But 2 months with no PC, the money I lost and still will lose - what a joke.
Update: I have contacted Consumer Affairs and hope to get this resolved. MSY still refuse to give me a refund on the motherboard since the Manufacturer replaced the product which I refuse to collect because doing so would mean I accept the terms of the warranty.
Positive reviews
Service and prices have always been very good in my experience – I have used these guys for years with no problems and would recommend them. It is not a shop that you go and browse in, but if you know what you want and they say they have it you will be in and out quickly. Today I went there forgetting that they don't open until 10:30am and they took pity on me and sold me a hard drive Show details
An excellent reliable store – For the past five years, I have often come here to purchase various PC desktop components and monitors. I have always found the store employees courteous and helpful - and the gear first class with terrific prices. About a year ago, I inadvertently purchased the wrong motherboard (my mistake), but the store replaced it with the correct one a day later without any hassle. I would not go anywhere else for computing needs. Show details
An economical place to get IT parts – MSY is an economical place to get IT parts. While the staff are knowledgeable, they don't (and can't!) know everything about your setup and problems. Don't expect them to be a free high-paid consultancy. The staff will try and help, but bear in mind that the people in the queue behind you won't be happy. :) If you know what you are doing, MSY is a great option. In my city, there is nothing that competes with it. Show details · 1
Negative reviews
Stay away – Avoid this company at all costs and use pccasegear instead. When I collected my keyboard from MSY they advised me that the box looked damaged in transit so they took it out to test and make sure it was working. When I got home I found that the usb reciever had not been put back in the box after they'd done their testing. When I returned to the… Read more
store for a refund they lied and said they only pulled the keyboard slightly out of the box to look for any cosmetic damage then put it back in without using the dongle. A few hours later I get a call from them (after they've found where they misplaced the dongle after testing) saying they magically found it inside the box and that I didn't look hard enough. Now that the box has been opened I only get a partial refund. Will never deal with this shady company again
Selling faulty items – Bought a Gigabyte motherboard from Fyshwick along with other components to build my system. I came home and while building the system I found the socket with a bent pin. I took it back to the store but I was told that this was the last MB in their stock and bent pin is not covered under the warranty. They blamed me for mishandling and bending the… Read more
pin. I built numerous systems over the years and am in this field from last 15yrs. The sales person charge cash money to put the system together and its better to pay him cash rather finding later he sold you a faulty item.
Be careful of this place – Overall good service, considering I just wanted a can of compressed air to blow out the dust. Was pretty disgusted at the state of the place, boxes all over the floor, so it's not really a place you go to browse which is off-putting. Guy who served me wasn't very friendly and seemed to rush the whole process, I knew what I was walking into when I… Read more
saw the reviews for this place but I don't lose sleep over people like this.
Would recommend other places like Mwave or JW over these people.
Recent reviews
Great service and very helpful! – Friendly staff that helped me find the right parts. Quick, efficient, and easy. I’m not particularly proficient with computers, all I had to do was ask what I wanted and the staff were able to recommend everything I needed. Show details
Store is uncontactable – I visited the Fyshwick store yesterday to enquire on the status of a pickup order, as they were impossible to call on the phone, claiming that their phone was broken. Despite the website showing every item I ordered online as being in stock at the store, the customer service officer claimed that the website was broken and in fact none of the… Read more
items I ordered were.
I was told I should have e-mailed first, which I did, but received no response. He then suggested that he would be in contact today, but close of business has now passed without a phone call or email.
They have what you want but customer service it terribad! – They have a website that does NOT track stock and they do not have phones.... Use only if they are the last resort! The general knowledge of the staff member (usually only one) is typically OK but their returns/customer service is universally awful! Show details
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Extremely poor customer service – I ordered a WD SSD and a enclosure from the online store for pickup from MSY Fyshwick. Both items were listed as being In Stock at both the online store and Fyshwick location. After payment had been processed I received an email asking me to wait until I received confirmation that the items were ready for pickup. After waiting for two weeks I… Read more
emailed MSY and received no response. I called the Fyshwick store numerous times and the phone was never answered. I tried to use the online assistant, and after 30 minutes I went from 9th in the queue to 8th so I closed the chat window.
I then drove across town to the store to enquire about my order in person. The sales assistant was extremely difficult to understand and eventually I came to understand that the store did not have the enclosure I ordered in stock. I was offered a different enclosure that was $1 more expensive, and despite all the jerking around they were insistent that I paid that $1. The entire process took an incredible amount of time for what it was. There were other staff in the store and despite the phone ringing numerous times none of them answered it while I was there.
I'm not sure what MSY is like with direct delivery from the online store, but I would not recommend in-store collection to anyone. The service was abysmal.
Poor Service. Shouldn't be in business – I purchased an SSD online on 17 Dec 19 for pickup from MSY Fyshwick. Online ordering system said it was in stock. The following day I received an email that it wasn't in stock. I contacted them and was told it would arrive on 9 Jan 20 and they would contact me. I was happy to wait. A few days after 9 Jan 20, I hadn't been contacted so I attended… Read more
the store. They new nothing about my order but found it and reordered my SSD saying it would be available in three days, Thursday, when stock arrived. Again they didn't contact me and again when I attended the store the SSD hadn't arrived. I was told it would arrive the following Thursday. Well again, I haven't been contacted. I have contacted MSY via their regional email address on two occasions without response. I would take a refund, however MSY need to be held to account. I encourage everyone to boycott these jerks and buy elsewhere...
Well I miss the old staff that’s for sure! – I’ve been buying from here for some time and always found the former staff to be helpful. One of them has remained at the store and is still customer focused but the other gentlemen there just brushes me off every time and doesn’t recognize me at all even after 18 months. The sad thing was that the HDD I went to purchase was in stock and held for… Read more
me, just went to collect it and it was sold, now that’s the third time this has occurred. Back to PC Case Gear for me, much better service!
Bad service at the fyshwick store msy – i think its a waste of time driving to msy in fyshwick the service is not good there rude not very helpful with parts i always leave with no parts as i went there to buy parts as my son was building my gaming pc i had a list and the guy Tryed to tell me it would cost thousand dollars or more to build one when i know it don,t as my son had build my pc with Reasonible price and its fast of course the parts were not from msy Show details
I wish there was a rating lower than 1 star – MSY is the WORST shop I have ever been to, and I mean that. After being sold a faulty product I asked for a refund but they said instead they will get a replacement instead as it's under warranty. Only after I signed the papers and sent it off did they tell me it would take 3 weeks, which seems ridiculously long but I didn't mind, I thought I'd… Read more
just wait. After giving it 4 weeks I called multiple times and nobody ever picked up, so I sent an email. Their response literally said 'we're not sure what's going on we'll email you when we find out'. It was already a week late and they didn't go to any effort to find out what was happening. After 5 weeks I sent multiple emails and tried calling, getting no response each time. After 8 weeks (over a month longer than told it would take) I received an email saying they are not sure what's happening and they will just do the refund. They waited 2 months to give me a refund or even give me an answer!!! I had to go 2 months without my computer!! Not only this they were so rude to me in every encounter I had whether it be in person or over email. No apologies or thanks for waiting... nothing. Never ever ever shop at MSY, they will only cause problems.
Sells broken product. Charges you extra to fix it – Bought a laptop from the shop. Case was in perfect condition but lighting behind screen broken out of the box. Took it back to the shop where they told me I must have damaged it and charged me $350 to fix it. Will never shop there again, they're not worth the risk. Show details
Good prices, appalling service – I placed an online order and after over 24 hours from order confirmation, I was informed by a short anonymous email (which seems to be their approach) that they did not have the item (monitor) in stock in Fyshwick. There was no apology, no offer of an alternative monitor, no offer to source one from another store, nothing! Even when I asked… Read more
about alternatives.
Then I notice 5 days later that they are listing the same monitor as "in stock" in Fyshwick as part of their Daily Deals. And still no offer to supply it to me, despite my confirmed order....
They may be cheap, but I would much rather pay a few extra $$$ (and it's usually not much) to buy from someone that will provide some level of customer service.
Worst Customer Service – AVOID AT ALL COSTS. Bought a hdd. 3 months later stuffed. Took 4 weeks to tell me it will be replaced but 2 weeks after that still waiting. Despite being fined $200,000 in court for misleading customers on legal rights they are still breaching Australian Consumer Law by REFUSING to refund for faulty products which they are OBLIGATED to under the Australian Consumer Law Act 2011. Avoid avoid avoid MSY at all costs. Show details
Slightly cheaper but terrible (borderline illegal) warranty practices – I've spent thousands of dollars at MSY over the years but after again having them send a damaged item back for repairs that take months, where under the ACCC guidelines they should be swapped or refunded, I will never again purchase anything from them. It's slightly cheaper but you make up for it in abhorrent wait times and terrible support should something fail. Show details
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Cheap and for people who know what they want – Seriously, if you need customer service, go somewhere else. Msy margins are not big enough to pay for hand holding. Bought from them in Melbourne and canberra, and always known what to expect, and been very happy with the prices. Also like that they have a shop front so if I get a dud unit I can take it straight back (never needed to yet though).… Read more
I still remember trekking out to their store in pascoe vale and the lines out the front if the shop on a Saturday morning! Keep up the good work msy.
MSY great prices but hopeless to deal with – MSY fyshwick are bloody hard to deal with. To phone them you have to make a long distance call to a Sydney number ([censored word removed]). You then get placed on hold and after about 10 minutes you can leave a message which invariably goes unanswered or their phone system simply hangs up on you. If you go into the store after say 16:00 be… Read more
prepared to wait a while.
The staff are generally helpful but their management needs to hire more of them and revise the appalling phone system.
They have put on new staff recently which has improved over the counter service times.
They have new staff now who are very friendly and helpful.
Never had a problem with Canberra store – I have bought from them several times without issue. They are the only internet-price PC store in the ACT, so are the only real option if you don't want to meet the 25%+ mark-up of the other places or wait a week or more for delivery and pay freight. Hence the queue can take a while but I'm usually out in 10 minutes (don't go at lunch time… Read more · 1
though). Could do with more staff - only ever one or two serving, though they're okay given how busy they are.
Biggest regret shopping here – Bought a videocard, video card failed after 3 months, nothing but trouble trying to get a refund. Owner was rude. Never shopping at this dump again Show details
Great product but it took forever to get it! – We ordered a high end video editing system for me in February last year; (Canberra store). The place looked abandoned, weeds through the concrete on footpath and carpark, half unpacked boxes all over the floor inside. Had to queue for nearly an hour just to talk to them, and observed that the phones routinely rung out because they didn't /… Read more
wouldn't answer them. Building the computer they said would take two weeks took two months. But I'd use them again, because the price was great and the machine has never skipped a beat, now 16 months old. The computer they built me is excellent, and although I have some issues with the way they set up the software (that I didn't pay for or want) we soon fixed that. Great price and a great machine. Slow, disorganised and indifferent staff; grubby, unkempt premises inside and out; half unpacked boxes all over the floor and phoning them impossible because they don't answer! Had to drive 80 km and queue for 45 minutes just to ask a question on more than one occasion. Glad hubby is an IT pro himself!
Would not refund the sale of a faulty laptop – Horrible service at Altona North store.Rude service.Would not refund an Asus laptop which had a faulty keyboard. Screen shuts down intermetently and I was told that it was my applications causing the fault.How terrible is that, I had only mc afee and office installed within 2 weeks. The sent it to Asus for repair and I didn't hear from MSY for … Read more
about a month. They are now planning a replacement which I believe will be another doggie deal.
I would never advise anyone to buy laptops from MSY. Stay away from them.
Start off cheap, terrible service, now more expensive and same [censored word removed] service – Was cheap, service always terrible, now creeping up all there prices. Horrible to support this style of store, we are turning into 3rd world country, bad vibes off the staff, only answer the phone once on a blue moon, zero service, have to line up to return something faulty, takes an hour, too hard in lunch break. Good if nothing ever goes wrong,… Read more
but with computers its common for [censored word removed] to need replacing Greedy store, horrible service, pack of theifs
They just lost a $1000 order for being rude to me – MSY used to be ok. They were cheap, but the service has always been pretty bad. Now it's worse. Case in point: I just place an order for $900 worth of parts. I realised that I had not added Windows OEM. I placed another order for the software (the orders even had consecutive numbers), yet I still get an email back from them (with no greeting at… Read more
the beginning or even name of the person who wrote it) telling me I needed to order RAM or an HDD etc. Less than a minute before this email they had sent me another one telling me my other stuff was ready for pick up, complete with HDD, motherboard...
Now this was really only a minor irritation compared to what happened next. I sent them an email saying that I would be BPAYing them and the time I would be doing it. The (once again) anonymous 'customer service' representative told me they didn't have a biller code so "I don't know how that is going to work."
Great idea. Stick it up the customer with the $1000 order. Make him feel like an idiot for accidently typing 'BPAY' instead of 'direct deposit'. A one line email from an anonymous 'customer service' representative.
My response?
"Well done. Cancel my orders."
I'll go with a more reliable company with better service, who in reality doesn't cost much more when you consider the $20 'credit card processing fee' they sting you with.
Terrible service
Very professional – I bought a computer from them 19 months ago - fyshwick (ACT) - they replaced faulty cpu fan and fixed startup problem no problems (they didn't charge me, and I was fully prepared to pay) - very courteous over the phone. I couldn't be happier. When I bought I did not expect much service since their margins must be very thin given their low prices.… Read more
On saturday morning people queue up outside their shop when it opens and there is generally a bit of good natured joking about the waiting times - but the rest of the operation is good. Great price, good quick repair, courteous staff Queue at opening time on saturdays
No delivery, no idea – I ordered a set of three sd cards from MSY. their shipping policy stated 1-2 business days, or 1-7 of regular post. It's now been 2 weeks, and still no sign. After calling customer support, who could barely speak english, I was told to just wait, it'll get there. The customer support rep couldnt even access my order to verify i'd payed etc, and… Read more
she just said to contact my local store. My local store has not answered the phone all day. I won't be shopping with msy again. The price was right
ACT Branch - Cheap Parts, Very Cheap Customer Service – While MSY do offer cheap parts, that do seem to be good quality, the customer service offered was terrible, perhaps the worst I've ever experienced. My first order wasn't processed and I was asked to place it again, when I asked about what was in stock I was address rudely and the sales man had trouble answering clearly and what was most… Read more
frustrating is that I was never contacted, by email or phone, when I was told I would be. I would never buy from MSY again. Inexpensive and quality parts Poor communication, poor service,
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Hi, We’re so sorry to hear your experience was… Read more (+2 replies)