MSY Technology NSW, Auburn

Do not buy from this company. Their warranty conditions are in complete contradiction to the Australian Consumer Law and are virtually non-existent. Their prices are competitive, but if something goes wrong, they stuff you around for months. I… Read more

purchased a be quiet! 750W Dark Power 12 80+ Titanium Power Supply from MSY Computers on 16/02/2023 which has a 10 year warranty. In January 2026, I sent the power supply back to MSY to confirm the major fault and to provide a replacement or refund. They state in their conditions, and they communicated in their support chat, they may send the item back to the supplier for possible repair. I have been communicating with them for over 2 months to try to gain a replacement or refund required by the Australian Consumer Law but have been unsuccessful.

Poor service – Bought a gaming PC for $2000 (just the box without peripherals). Playing games it overheats and shuts down. Have sent 2 emails , 1st 4 days ago. No reply to either. Have called several times. No answer. I have left a request for a callback twice. Yesterday and today 5 hours ago. Still no reply.

Seller did not want to refund/replace faulty product – buying a faulty product and returning it the next day and they didn't want to refund or replace. The problem can't be resolved until fair trading comes in. Show details

Astounding service – I have dealt with MSY (both ultimo and auburn stores) for over 15 years, yes the wait is long, but, to save money you cannot beat MSY, because of MSY i have been able to build custom computers for friends, family and clients at competitive rates and still turn a profit. People have to understand that MSY is a no nonsense business, their main… Read more

clientele are people who now their stuff in regards to hardware. If you have no idea, then shop somewhere else and stop being a “karen”

Cheap and service is ok – I normally buy computer stuff from MSY. The price is relatively cheap but sometimes you don’t get much support from the guys when trying to find a proper product.  Show details

A different kind of service – A lot of people here are complaining about the customer service of MSY fail to understand that this is an 'Asian' business that is not concerned with 'Caucasian' levels of customer service but rather focus on low prices in a no nonsense in and out transaction. Personally I don't hold it against them. I bought the Razer DeathAdder Chroma mouse… Read more

and have been very impressed by the in depth customization, very responsive/soft mouse clicks and incredible precision along with a great cosmetic look. Would highly recommend for the price.

Terrible Customer Service – Had an issue with my graphics card and it took them over 3 months for them to repair it. They said it was because of COVID, but it's still unacceptable that a customer go 3 months without a vital component of their PC (especially if the CPU doesn't have an on-board one). They found an issue and sent a replacement despite my wishes for a refund as… Read more

mentioned from a start. They didn't communicate unless you did first and even then, you would be lucky to receive a response. They mostly ignore your emails and shove the item back in your face without so much as saying what went wrong or listening to you.

Don't give them a cent. You're better off paying that extra few dollars and going to MWAVE or another PC store. MSY is not as cheap as it used to be.

Pickup order is ignored – I put in a pickup order but have never received their message to pick up the item. So I went to the Auburn store and they said the item was out of stock and would be available next week. After 2 weeks, still nothing. So I contacted them online and was told they would ask Auburn store to contact me as it was in stock at Auburn. After a while, still… Read more

nothing! If they do not have it in stock, why not update the item status on their website. This is annoying.

They tried to sell me used cpu !! – Very dodgy shop. Ordered online from their website and received email saying that the order is ready. Turned up the next day to pickup and waited few people in front me and the staff handed over the cpu i ordered which was clearly been used opened with thermal paste all over it. I had no time to argue and told them to cancel it. What a… Read more

waste of my 2 hours trip !!!

Beware people..they will try to sell you used or returned goods as new. Pls make sure you check before paying.

Never ever again shop with this shop.

Never do business with this company if you want to save your sanity or money. Simple as that – Their service is one of the worst I've ever seen. Their staff look like they don't want to be there. Some products are cheap. I give them that 1 star. Whoever is in charge of the whole management team needs to think very carefully about running a business. My advice........NEVER BUY FROM THIS COMPANY!!!  Show details

1 star for low prices, that's it – If you pop into the store and they have your item in stock then it's all fine. Any other scenario other than that and you'll likely face unnecessary complications. I ordered online for in-store pickup to assure the item was in stock and reserved. Tried calling 20 times the next morning with no answer and the answering machine cutting me off. How hard can it be to process an order in-store ??  Show details

Awful service – Don't even think of buying anything from msy online, although if you get faulty stuff from store, you will be asked thousands of questions for refund too but the online service is terrible. No one answers the phone, late email replied, and takes ages for the delivery.  Show details

Poor customer service and very bad to follow up – Poor customer service and very bad to follow up your request. Yes price is competitive. Try to ring Auburn store and you will notice a poor customer service. July 19th 2017 Update: Bad customer service Yes competitive price but veeeery bad customer service special with warranty avoid buying from them , I would got with MWAVE  Show details

Store Stock on Website Incorrect – Went to purchase a Gigabyte Mouse at the Auburn store after checking online for availability, which showed 'in stock' 15 minutes earlier. Attended store & no stock. Not good when website doesn't reflect reality. Assistant in store tried to help with alternative & did apologise & gave a couple of extra $ off the price off the lesser quality… Read more

alternative (Gigabyte Force 7), which I don't like the feel off. So just barely 3 out of 5 stars (i.e an extra 2 stars for discount & assistant trying to be helpful). Or more like 2.5 stars out of 5.

Fake boxing day sale – I bought a TP Link Modem Router on a boxing day from website selecting nearest store preferring in-store pickup and payment options. On a boxing day this product was on a huge discounted sale. I have got the order confirmation in my email stating that store will contact me once product is ready for pickup. After waiting for a quite a few days and… Read more

numerous follow up phone calls without any luck. I have to send my brother to visit store to check the order status. Shockingly store operator/manager have replied to my brother; sorry product is out of stock when my brother point out the modem router box in store answer was we can’t sale this to you. There was a pricing error you bought this product after the sale date." This was quite surprising to me and I am still trying to get the valid reason from them why I can't have a product via email.

Below is the order confirmation detail (not in full detail) that I have received in my email after completing product purchase on a boxing day from the seller’s website.

MSY NSW Auburn

Hi ,

Thank you for shopping with MSY NSW Auburn!

This is an email confirmation of the order that you have placed with us.

We will be in contact with you as soon as your order is ready.

For in-store pickup orders, please await further instructions and updates regarding your order.

For delivery orders, item(s) will be ready within 1 to 3 business days after payment has been received in full and transit time may vary between 3-5 business days.

In the meantime, we thank you for your patience as we process your order.

You can also obtain status update by clicking "Order History" under "My Account" on our website.

Order details

Order: placed on 26-12-2016 13:31:04

Payment: Pay In Store

Reference Product Unit price Quantity Total price

MDTLARCHERD7 TP-LINK Archer D7 AC1750 Wireless Dual Band Gigabit ADSL2+ Modem Router $111.00 1 $111.00

Products $111.00

Discounts $0.00

Gift-wrapping $0.00

Shipping $0.00

Handling Fee(not applicable for in-store pickup orders) $1.67

Total(for credit card payment) $112.67

Total(for direct deposit) $111.00

Shipping

Carrier: MSY Online

Slow non-existent service but marginally cheaper – Lined up for 20 minutes, not even a hello, person just stands there and fetches what you ask. Often half the things you want to buy are not in stock. They never answer their phone. Good luck if you ever had to return something for warranty.  Show details

Extreme Bad After Sales Service And Extreme Bad Sale Staff Manner (Over the Counter) @ Auburn, NSW – I bought new Computer System yesterday and I can only see the boot-up screen twice. Called MSY on (02) 9726-1997 several times by combination of Option 3 Service and Option 4 for Warranty for Auburn Branch. No one answer the call and the mailbox is full and cannot left any message. Also tried to call on (03) 9700 9771 by selecting Option 3… Read more

for Service - again - no one answer the call.

I called above numbers every 15 minutes since 11:00 for 3 hours to get a chance for someone to answer the call. But - no one seems to be alive there to answer the call.

Very disappointing service!!!

I should not even buy from MSY as I got bad service when I buy the product from the Auburn yesterday (21 May 2016) afternoon - The Sale Staff has extreme bad service manner.

I doubt are they really selling the Genuine Products!!!

Pathetic Service – Ordered a new system, they refuse to answer the phone for me to get any idea on delivery. It has already slipped and still nothing. I thought my service baseline so low that they couldn't disappoint, but they are far, far worse than that which could be imagined. Avoid like the plague.  Show details

Claiming warranty is very frustrating! – Had I read this review site I wouldn't have dared go and buy my parts in MSY. My warranty claim is 2 months now and no replacement in sight. They say there was no word yet from their vendor for the replacement. I've asked for a refund, they say they couldn't give me a refund since they need to wait for the response of the vendor first. I'll wait… Read more

for another week, and if no word from them then I'll start reporting it to Fair Trading.... I dont mind spending thousands to get Fair Trading's notice. I'll post here too what result I get from Fair Trading.

Absolute rubbish – I went there to buy a few parts from them. Never again. These guys don't know what they're doing and their attitude was deplorable -- the guy I "spoke" to gave me a dirty look when I asked him to get the stuff I wanted and criticized me for not providing the exact items -- despite the fact I gave him a list of the EXACT items I wanted. How can any… Read more

business have such incompetent staff? Some reviewers have given these guys 5 stars purely based on price. Sorry, but a physical shop that only provides cheap goods but horrible service can never compete with online sellers. You get better service sitting in front of your computer. It's not worth my time and petrol money to drive here just to deal with some dodgy in order to save a few dollars in postage costs.

Use various online shopping portals (there are plenty) to get the best prices and delivered straight to your door. Also, you usually have the added protection of PayPal. If you know what you want, why would you come here??

Faulty Mainboards for repair for 3 of the 12 months since purchase – I don't think they are being dishonest, they just don't understand customer service. It would have cost less to replace the board with a new item but you can't speak to a manager. On it goes for the third month of the unit being returned to MSY. No contact - you have to chase and chase. Just prey when the cheap price is forgotten your item works.  Show details

Below average – The asian people at MSY don't help you at all. He was quiet and when i asked for little bit of help he said. I cannot tell otherwise bad refund. I then walked with nothing. the line was very long and I had to wait for 30min in the line. do not go unless you know what to buy.  Show details

MSY Computers – These guys are all fine. Prices are great , stocks usually pretty good so customer service gets wavered and rightly so. Learn what part you want, get in, get out and save money. You won't get tech advice you'll get quick no fuss service if you have taken the time to search for the parts you need. Those that wait in line and don't search or learn… Read more

what they need then you'll get the famous bad customer service from these guys. online stock isn't always up to date and phone service is short and abrupt so choose who you want to spend your money with :)

Worst customer service ever! – I have to say Msy auburn have the worst customer service ever! Been buying components from Msy for over 6 years and never feel this terrible before. I went to buy a component today and its out of stock so I was looking at the paper for a different one. The guys just say to me 'can you hurry up there's que!' So I ask him to recommend me a… Read more

similar product and he replied ' why didn't you do some research while waiting at the que before?'

Like seriously Msy is this how you treat you customers!?!?!?

Rude, useless staff and non-existent customer service – Was served by some guy who acted like he didn't want to be there and wouldn't even look at the list of items I brought to the store. Said some nonsense about how all the mice were the same and I should "do my research before coming" -- he almost couldn't be bothered getting the items for me. He tried to push me along to move the queue. You can get prices that are as good online and not have to spend your precious time dealing with these people.  Show details

Avoid. Misleading tock levels, impossible to get on the phone. Patchy email communication – I tried to call over 20 times over the course of 2 days, only for it to ring out everytime. Email communication was slow\unhelpful at best. I only ordered with MSY because they were the only store to have what I needed in stock. Go elsewhere. Seriously, Umart are far superior in all aspects with very similar, if not better prices.  Show details

Auburn - click and collect or just forget? – I put in place a click and collect order three weeks ago and it has still has not been processed. I called up this arvo and the phone rang out twice. You would think that they would want to sell products to customers, however clearly they must have a new sales tactic of not actually selling products to customers!  Show details

Auburn - Worst Customer Service... shop at ARC computers instead – Probably the worst MSY in Sydney. Trade with them only if you are chinese...and if you are willing to wait for 30 - 40 mins to be served. Also what the website says on availability may not be updated for weeks. I would recommend visiting ARC computers, they are probably 1 or 2$ dearer for most of their products, but you would be in and out in 10… Read more

mins as opposed to 40 - 50 mins.

One of their staff members kept on talking and providing support to a chinese customer, without considering the line building behind them, after which said staff decides to take off leaving only one of the remaining staff to deal with the irate customers behind...

Customer infront of me looked up a product online while in store and was told after waiting for 20 mins that some one picked up the item (which was obviously a lie) considering he was waiting there for a while... said customer abuses the attendant walks away.

I was served next, and the dude couldn't see the product which was located in plain sight, had to point it out to him... worst experience ever.

AVOID AT ALL COSTS! – I tried to take back a faulty Motherboard, GFX card and PSU within their warranty period & THEY CALLED THE POLICE! The MB was a faulty model that they had already replaced 4 times so i demanded a refund which they would not do. The police said i was well within my rights to get a refund, but MSY have expensive lawyers! Then, found out 6 months… Read more

prior they were fined $250,000 by the ACCC for not honouring warranties. They have warranty guideline plastered through their stores but they still dont honour them. Cheap, but not worth the risk, Ive lost over $500 through this mob.

We buy and procure quite a lot of IT equipment for our clients and we made a mistake buying too much – First and foremost, I would give 0 stars if possible. MSY is one of the worst IT suppliers we have. We only go to them if our other suppliers are down and we may need ten computers and their parts to finish a job of 200+ computers for corporate and tertiary education customers. However, when a part they supply that should be brand new, is already… Read more

opened, or opened and damaged, then they tell us it is not their problem. Then there are instances if you have a monitor you purchased out of many monitors purchased, and one happens to fail, don't expect a refund or even any assistance. Just remember you are on your own, and if the manufacturer doesn't fix it, then it is not their problem. We have thought about taking MSY to civil court, but we calculated we can show more disatisfaction of their service simply by not purchasing from them and purchasing from their other competitors. Do not buy MSY, they are slow, rude, and should be shut down for their illegal practice in regards to no returns or refunds, even with RECEIPTS, well within weeks of purchasing their items. This is totally against AUSTRALIAN CONSUMER LAW, against the TRADE PRACTICES ACT 1976 and is ILLEGAL.

Purchase somewhere else, we will no longer be purchasing from either MSY Auburn or Ultimo. Your dollars are better served elsewhere! Buyer BEWARE! That they had the item in stock, but some they didn't Everything, but most importantly, if your item breaks down, that is it. Do not expect warranty or refund, they will make it a long and painful process that eventuates to nothing.

How are they still in business? – Farout i placed a $2500 order for these guys, never again. 2 months down the track and still nothing how are they still in business when they: 1. never have stock, 2. never respond via email 3. unreachable by phone 4. dont even order for you instore, force you to order by email 5. back to point no.2 , never respond via email Damn these guys seriously, get your business elsewhere. I use Mwave instead now.  Show details

Horrible Horrible Services in regards to warranty and customer section! – Steer clear of auburn msy, if you don't want to deal with their reputation of not emailing and never returning calls. God forbid you if you every want to return a faulty unit for warranty, because you'd been in a whole lot of rubbish and uncertainty of when your unit will be back. After 5 weeks of returning my faulty unit into the store, and… Read more

constant emailing with no replies.

Here i am making this review on never buy msy stuff if you don't like waiting for every long period of uncertainty of when you'll ever use your computer again.

Still haven't recieved a email or my motherboard. Inexpensive Customer Service, Bad warranty service, everything and much more

Wouldn't exchange my broken LCD – I recently brought a LCD from them, and an intermittent problem came up where the screen would show a white patch for an hour or so before disappearing. But it only appears intermittently, and I got it on photo. When I take it they refused to replace it unless they can see it for themselves. Very disappointed.  Show details

Cheating customers (Auburn Branch) – I ordered online for a Netcomm adsl2+ filter and got a confirmation email that said the same. But I was given a non branded piece of junk instead when I went to pick it up. Moreover, they told me that they never had any Netcomm filters for sale anyway. An utter waste of time and energy.  Show details

Very bad customer service – Ordered parts of a new PC. The website online order clearly said they had it in stock, when I turned up they didn't have a couple of components. They recommended a psu which turned out wouldn't work with my video card. They refuse to even exchange it. Worst part is that I called first and they told me to bring it to their shop only to change their mind there. A long drive to auburn for nothing. The savings for bad advice isn't worth it.  Show details