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MSY Technology NSW, Auburn

MSY Technology NSW, Auburn

1.7 from 37 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (2)
  • Return Claim MadeYes (2) · No (1)
  • Customer Service
    2.3 (3)
  • Warranty Claim MadeYes (2) · No (0)
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Seller did not want to refund/replace faulty product

published

buying a faulty product and returning it the next day and they didn't want to refund or replace. The problem can't be resolved until fair trading comes in.

Customer Service
Incentivised ReviewNo
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Andrew K.

Andrew K.Sydney

  • 7 reviews

Terrible Customer Service

published
Product Quality
Customer Service
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Alain C.

Alain C.Sydney, NSW

Astounding service

published

I have dealt with MSY (both ultimo and auburn stores) for over 15 years, yes the wait is long, but, to save money you cannot beat MSY, because of MSY i have been able to build custom computers for friends, family and clients at competitive rates and still turn a profit. People have to understand that MSY is a no nonsense business, their main clientele are people who now their stuff in regards to hardware. If you have no idea, then shop somewhere else and stop being a “karen”

Product Quality
Customer Service
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Aimee

AimeeSydney, NSW

  • 94 reviews
  • 52 likes

Pickup order is ignored

published

I put in a pickup order but have never received their message to pick up the item. So I went to the Auburn store and they said the item was out of stock and would be available next week. After 2 weeks, still nothing. So I contacted them online and was told they would ask Auburn store to contact me as it was in stock at Auburn. After a while, still nothing! If they do not have it in stock, why not update the item status on their website. This is annoying.

Shop LocationNSW, Auburn
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Matt Wong

Matt WongSydney

They tried to sell me used cpu !!

published

Very dodgy shop. Ordered online from their website and received email saying that the order is ready.

Turned up the next day to pickup and waited few people in front me and the staff handed over the cpu i ordered which was clearly been used opened with thermal paste all over it.
I had no time to argue and told them to cancel it.

What a waste of my 2 hours trip !!!

Beware people..they will try to sell you used or returned goods as new. Pls make sure you check before paying.

Never ever again shop with this shop.

Shop LocationNSW, Auburn
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Kenny

KennySydney

  • 6 reviews

Cheap and service is ok

published

I normally buy computer stuff from MSY. The price is relatively cheap but sometimes you don’t get much support from the guys when trying to find a proper product.

Shop LocationNSW, Auburn
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Never do business with this company if you want to save your sanity or money. Simple as that.

published

Their service is one of the worst I've ever seen. Their staff look like they don't want to be there. Some products are cheap. I give them that 1 star. Whoever is in charge of the whole management team needs to think very carefully about running a business. My advice........NEVER BUY FROM THIS COMPANY!!!

Shop LocationNSW, Auburn
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Jedi_Tekky

Jedi_TekkyAU

  • 5 reviews
  • 5 likes

1 star for low prices, that's it.

published

If you pop into the store and they have your item in stock then it's all fine. Any other scenario other than that and you'll likely face unnecessary complications. I ordered online for in-store pickup to assure the item was in stock and reserved. Tried calling 20 times the next morning with no answer and the answering machine cutting me off. How hard can it be to process an order in-store ??

Shop LocationNSW, Auburn
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lid

lidsydney

Awful service

published

Don't even think of buying anything from msy online, although if you get faulty stuff from store, you will be asked thousands of questions for refund too but the online service is terrible. No one answers the phone, late email replied, and takes ages for the delivery.

Shop LocationNSW, Auburn
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zillah

zillahNew South Wales

  • 2 reviews
  • 3 likes

Poor customer service and very bad to follow up

published

Poor customer service and very bad to follow up your request.
Yes price is competitive.
Try to ring Auburn store and you will notice a poor customer service.

July 19th 2017 Update: Bad customer service

Yes competitive price but veeeery bad customer service special with warranty avoid buying from them , I would got with MWAVE

Shop LocationNSW, Auburn
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Max

MaxSouth East Queensland, QLD

  • 7 reviews

Store Stock on Website Incorrect

published

Went to purchase a Gigabyte Mouse at the Auburn store after checking online for availability, which showed 'in stock' 15 minutes earlier. Attended store & no stock. Not good when website doesn't reflect reality.
Assistant in store tried to help with alternative & did apologise & gave a couple of extra $ off the price off the lesser quality alternative (Gigabyte Force 7), which I don't like the feel off. So just barely 3 out of 5 stars (i.e an extra 2 stars for discount & assistant trying to be helpful). Or more like 2.5 stars out of 5.

Shop LocationNSW, Auburn
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Sunny

SunnySydney

  • 3 reviews
  • 5 likes

Fake boxing day sale

published
Shop LocationNSW, Auburn
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Kevin

KevinSydney, Australia

  • 7 reviews
  • 3 likes

Slow non-existent service but marginally cheaper

published

Lined up for 20 minutes, not even a hello, person just stands there and fetches what you ask. Often half the things you want to buy are not in stock. They never answer their phone. Good luck if you ever had to return something for warranty.

Shop LocationNSW, Auburn
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Extreme Bad After Sales Service And Extreme Bad Sale Staff Manner (Over the Counter) @ Auburn, NSW

published
Shop LocationNSW, Auburn
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Rosebud

RosebudSydney, NSW

Pathetic Service

published

Ordered a new system, they refuse to answer the phone for me to get any idea on delivery. It has already slipped and still nothing. I thought my service baseline so low that they couldn't disappoint, but they are far, far worse than that which could be imagined. Avoid like the plague.

Shop LocationNSW, Auburn
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Claiming warranty is very frustrating!

published

Had I read this review site I wouldn't have dared go and buy my parts in MSY. My warranty claim is 2 months now and no replacement in sight. They say there was no word yet from their vendor for the replacement. I've asked for a refund, they say they couldn't give me a refund since they need to wait for the response of the vendor first. I'll wait for another week, and if no word from them then I'll start reporting it to Fair Trading.... I dont mind spending thousands to get Fair Trading's notice. I'll post here too what result I get from Fair Trading.

Shop LocationNSW, Auburn
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A different kind of service

published

A lot of people here are complaining about the customer service of MSY fail to understand that this is an 'Asian' business that is not concerned with 'Caucasian' levels of customer service but rather focus on low prices in a no nonsense in and out transaction. Personally I don't hold it against them.

I bought the Razer DeathAdder Chroma mouse and have been very impressed by the in depth customization, very responsive/soft mouse clicks and incredible precision along with a great cosmetic look. Would highly recommend for the price.

Shop LocationNSW, Auburn
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Beeble

BeebleSydney

Absolute rubbish

published
Shop LocationNSW, Auburn
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Mike Ryan

Mike RyanTOMAGO

Faulty Mainboards for repair for 3 of the 12 months since purchase

published

I don't think they are being dishonest, they just don't understand customer service. It would have cost less to replace the board with a new item but you can't speak to a manager. On it goes for the third month of the unit being returned to MSY. No contact - you have to chase and chase. Just prey when the cheap price is forgotten your item works.

Shop LocationNSW, Auburn
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Below average

published

The asian people at MSY don't help you at all. He was quiet and when i asked for little bit of help he said. I cannot tell otherwise bad refund. I then walked with nothing. the line was very long and I had to wait for 30min in the line. do not go unless you know what to buy.

Shop LocationNSW, Auburn
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Page 1 of 2
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Questions & Answers

Tingting Y.

Tingting Y.asked

NSW, Auburn

We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
Thanks

1 answer
Phade102
Phade102

They are, but they wont respond. These people are terrible at customer service and rarely return goods. the monitor you returned was probably a second hand pre damaged monitor that they tried to resell.

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MSY Technology NSW, Auburn

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