Seller did not want to refund/replace faulty product
buying a faulty product and returning it the next day and they didn't want to refund or replace. The problem can't be resolved until fair trading comes in.
Terrible Customer Service
Had an issue with my graphics card and it took them over 3 months for them to repair it.
They said it was because of COVID, but it's still unacceptable that a customer go 3 months without a vital component of their PC (especially if the CPU doesn't have an on-board one). They found an issue and sent a replacement despite my wishes for a refund as mentioned from a start. They didn't communicate unless you did first and even then, you would be lucky to receive a response. They mostly ignore your emails and shove the item back in your face without...
I have dealt with MSY (both ultimo and auburn stores) for over 15 years, yes the wait is long, but, to save money you cannot beat MSY, because of MSY i have been able to build custom computers for friends, family and clients at competitive rates and still turn a profit. People have to understand that MSY is a no nonsense business, their main clientele are people who now their stuff in regards to hardware. If you have no idea, then shop somewhere else and stop being a “karen”
Pickup order is ignored
I put in a pickup order but have never received their message to pick up the item. So I went to the Auburn store and they said the item was out of stock and would be available next week. After 2 weeks, still nothing. So I contacted them online and was told they would ask Auburn store to contact me as it was in stock at Auburn. After a while, still nothing! If they do not have it in stock, why not update the item status on their website. This is annoying.
- NSW, Auburn
They tried to sell me used cpu !!
Very dodgy shop. Ordered online from their website and received email saying that the order is ready.
Turned up the next day to pickup and waited few people in front me and the staff handed over the cpu i ordered which was clearly been used opened with thermal paste all over it.
I had no time to argue and told them to cancel it.
What a waste of my 2 hours trip !!!
Beware people..they will try to sell you used or returned goods as new. Pls make sure you check before paying.
Never ever again shop with this shop.
Cheap and service is ok
I normally buy computer stuff from MSY. The price is relatively cheap but sometimes you don’t get much support from the guys when trying to find a proper product.
Never do business with this company if you want to save your sanity or money. Simple as that.
Their service is one of the worst I've ever seen. Their staff look like they don't want to be there. Some products are cheap. I give them that 1 star. Whoever is in charge of the whole management team needs to think very carefully about running a business. My advice........NEVER BUY FROM THIS COMPANY!!!
1 star for low prices, that's it.
If you pop into the store and they have your item in stock then it's all fine. Any other scenario other than that and you'll likely face unnecessary complications. I ordered online for in-store pickup to assure the item was in stock and reserved. Tried calling 20 times the next morning with no answer and the answering machine cutting me off. How hard can it be to process an order in-store ??
Don't even think of buying anything from msy online, although if you get faulty stuff from store, you will be asked thousands of questions for refund too but the online service is terrible. No one answers the phone, late email replied, and takes ages for the delivery.
Poor customer service and very bad to follow up
Poor customer service and very bad to follow up your request.
Yes price is competitive.
Try to ring Auburn store and you will notice a poor customer service.
July 19th 2017 Update: Bad customer service
Yes competitive price but veeeery bad customer service special with warranty avoid buying from them , I would got with MWAVE
Store Stock on Website Incorrect
Went to purchase a Gigabyte Mouse at the Auburn store after checking online for availability, which showed 'in stock' 15 minutes earlier. Attended store & no stock. Not good when website doesn't reflect reality.
Assistant in store tried to help with alternative & did apologise & gave a couple of extra $ off the price off the lesser quality alternative (Gigabyte Force 7), which I don't like the feel off. So just barely 3 out of 5 stars (i.e an extra 2 stars for discount & assistant trying to be helpful). Or more like 2.5 stars out of 5.
Fake boxing day sale
I bought a TP Link Modem Router on a boxing day from website selecting nearest store preferring in-store pickup and payment options. On a boxing day this product was on a huge discounted sale. I have got the order confirmation in my email stating that store will contact me once product is ready for pickup. After waiting for a quite a few days and numerous follow up phone calls without any luck. I have to send my brother to visit store to check the order status. Shockingly store operator/manager have replied to my brother; sorry product is out o...f stock when my brother point out the modem router box in store answer was we can’t sale this to you. There was a pricing error you bought this product after the sale date." This was quite surprising to me and I am still trying to get the valid reason from them why I can't have a product via email. Below is the order confirmation detail (not in full detail) that I have received in my email after completing product purchase on a boxing day from the seller’s website. MSY NSW Auburn Hi , Thank you for shopping with MSY NSW Auburn!
Slow non-existent service but marginally cheaper
Lined up for 20 minutes, not even a hello, person just stands there and fetches what you ask. Often half the things you want to buy are not in stock. They never answer their phone. Good luck if you ever had to return something for warranty.
Extreme Bad After Sales Service And Extreme Bad Sale Staff Manner (Over the Counter) @ Auburn, NSW
I bought new Computer System yesterday and I can only see the boot-up screen twice.
Called MSY on (02) 9726-1997 several times by combination of Option 3 Service and Option 4 for Warranty for Auburn Branch. No one answer the call and the mailbox is full and cannot left any message. Also tried to call on (03) 9700 9771 by selecting Option 3 for Service - again - no one answer the call.
I called above numbers every 15 minutes since 11:00 for 3 hours to get a chance for someone to answer the call. But - no one seems to be alive there to an...swer the call. Very disappointing service!!! I should not even buy from MSY as I got bad service when I buy the product from the Auburn yesterday (21 May 2016) afternoon - The Sale Staff has extreme bad service manner. I doubt are they really selling the Genuine Products!!!
Ordered a new system, they refuse to answer the phone for me to get any idea on delivery. It has already slipped and still nothing. I thought my service baseline so low that they couldn't disappoint, but they are far, far worse than that which could be imagined. Avoid like the plague.
Claiming warranty is very frustrating!
Had I read this review site I wouldn't have dared go and buy my parts in MSY. My warranty claim is 2 months now and no replacement in sight. They say there was no word yet from their vendor for the replacement. I've asked for a refund, they say they couldn't give me a refund since they need to wait for the response of the vendor first. I'll wait for another week, and if no word from them then I'll start reporting it to Fair Trading.... I dont mind spending thousands to get Fair Trading's notice. I'll post here too what result I get from Fair Trading.
A different kind of service
A lot of people here are complaining about the customer service of MSY fail to understand that this is an 'Asian' business that is not concerned with 'Caucasian' levels of customer service but rather focus on low prices in a no nonsense in and out transaction. Personally I don't hold it against them.
I bought the Razer DeathAdder Chroma mouse and have been very impressed by the in depth customization, very responsive/soft mouse clicks and incredible precision along with a great cosmetic look. Would highly recommend for the price.
I went there to buy a few parts from them. Never again. These guys don't know what they're doing and their attitude was deplorable -- the guy I "spoke" to gave me a dirty look when I asked him to get the stuff I wanted and criticized me for not providing the exact items -- despite the fact I gave him a list of the EXACT items I wanted. How can any business have such incompetent staff? Some reviewers have given these guys 5 stars purely based on price. Sorry, but a physical shop that only provides cheap goods but horrible service can never compe...te with online sellers. You get better service sitting in front of your computer. It's not worth my time and petrol money to drive here just to deal with some dodgy in order to save a few dollars in postage costs. Use various online shopping portals (there are plenty) to get the best prices and delivered straight to your door. Also, you usually have the added protection of PayPal. If you know what you want, why would you come here??
Faulty Mainboards for repair for 3 of the 12 months since purchase
I don't think they are being dishonest, they just don't understand customer service. It would have cost less to replace the board with a new item but you can't speak to a manager. On it goes for the third month of the unit being returned to MSY. No contact - you have to chase and chase. Just prey when the cheap price is forgotten your item works.
The asian people at MSY don't help you at all. He was quiet and when i asked for little bit of help he said. I cannot tell otherwise bad refund. I then walked with nothing. the line was very long and I had to wait for 30min in the line. do not go unless you know what to buy.
Questions & Answers
We had a monitor return to fix on 6 Jun 2020, until now no one call us back. What's going on?
your email does not working, your phone no one pick up.
Are you still running business?
They are, but they wont respond. These people are terrible at customer service and rarely return goods. the monitor you returned was probably a second hand pre damaged monitor that they tried to resell.
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