MSY Technology QLD

Good service – Staff excellent and knowledgeable - had ordered an item but when I went there and had a discussion was offered an alternative saving me about 120.00, no hassle at all and very helpful to a non tech person.

Nonexistent customer service – Msy doesn’t honour warranty. I got router with issues and ,after troubleshooting, manufacturer diagnosed it as faulty. Msy sent router to their own warranty team for a month and returned it to me without any change actually claiming that it’s a replacement, but it was the same router. 2 months wasted: manufacturer troubleshooting + msy holding it,… Read more

full refund still to be issued.

I bought few items from msy before. So if product is fine - all good and sweet, but if product has issues - msy disregards manufacturer’s diagnosis and expects customer to accept faulty product and absorb the loss.

Exceptional Honesty, Fabulous Customer Care and Service - Very Reasonable Pricing! – I was very blessed to have been directed to your Brendale store (by Computer Rehab of Albany Creek) in an attempt to resolve an issue with our computer interfacing with an occulus gaming headset we had bought from Occulus in January for our son. Jason and Tyson went above and beyond at explaining to me why the cable thing (startech pci express 6… Read more

pin to 8 pin power adapter cable) could potentially compromise our newly purchased @$720 card thing (nVidia GeForce GTX 1660 OC 6GB PCIe Graphic Card) and computer system.

Jason was absolutely amazing, and so patient with my clearly challenged comprehension, in his explanation of all of the technical aspects of same and I am very grateful for such excellent, honest customer care - I actually asked him if he was the store owner, given his wonderful attention to both detail and customer service! Tyson was so friendly and engaging and clearly wanted to help as best he could – I understood he was in his first few days of a week long trial and I do hope the store recognizes the immense value of his friendly and professional engagement – especially given he was being mentored by Jason. We home educate our two sons (12.5 and 11.5) and even they were impressed by the thorough attention and qualification which Jason and Tyson gave to us.

Both Jason and Tyson are exceptional ambassadors for your business – they were very busy with walk-in clients and they never once made me feel as though I was inconveniencing them by repeatedly asking my questions in different ways to ensure I understood exactly what they were saying to me.

If you run employee incentive or recognition programs then I would be more than happy for you to share my gratitude feedback regarding these two wonderful young men!

After a staff change, back to the old MSY – While in line, I heard the new guy at Varsity Lakes feeding a noob customer utter crap about HDMI cables. If the sales guy has no idea about cables, I seriously doubt he knows anything about computers. My turn came, I asked about Displayport cables. Once again, he spews a constant stream of nonsense and tries to sell me a HDMI cable. When asked… Read more

about a specific Displayport cable, apparently the store has never stocked them, despite being listed as "In stock" on their website. I walk out, look up the product on my phone, walk back in and show the guy. Apparently they were due to arrive that day, but hadn't actually arrived. So the store does stock them after all. My advice is show the guy the product you want on your smartphone and don't get advice from someone who is clueless. As far as prices go, they're about the same (sometimes higher or lower) than Umart. Also, fulfilling a pickup order can take a few days for an "in stock item", which is a bit slack. Although, my latest order wasn't fulfilled at all, so 1 star.

Update: Seems like that employee has moved on and the latest guy was very helpful with a recent purchase.

Great service. Unbeatable prices for all my builds over the past 10 years – I love these guys. I have used many different suppliers for computer parts and other tech gear over the years but I always try to get my gear from one of two places. MSY first. Umart if MSY doesn't have what I need and I need it quickly. I have never had any trouble with returning DOA products. Just recently I returned a GPU that was dead on… Read more

arrival. I called ahead and got a replacement video card right there and then. The staff were great (MSY at Brendale) the return process was the easiest I have ever experienced from any store, just like it always is with these guys.

Please ignore the negative reviews. If you are purchasing anything from a tech supplier, you should know what you are doing. You can't return a kettle because you boiled some water and spilled it on your foot. Don't expect a business to lose money giving you a refund on a part they can't get repaired on resell because there was nothing wrong with it. There are tutorial videos all over the internet that are available for free, to help you make the right purchase and get the most from your investment.

Thanks

Could do with improvements – Generally been good experiences when it comes to ordering and pickup. However last time - back in Sept '22 I was somewhat disappointed when I ordered both a HDD and enclosure only to find they didn't have one of the items in stock. Can be rather very frustrating when you receive pick-up notification saying its ready in the first instance. This was… Read more

alleviated when the customer rep offered to discount on an alternative replacement - which was very thoughtful, but I offered to pay full price; in essence the replacement product actually suited my needs better.

The customer rep - an older Chinese man was very professional and understood my earlier frustrations. Obviously there was some communication failure in the pipeline, but all was settled.

Excellent Friendly Customer service – Had a warranty issue with a monitor that was bought from a different store (later closed due to covid) The Slacks Creek store were extremely friendly and helpful taking on my claim. the repair took some time although this was mainly due to the nature of the repair. Once they had it back in their store it was delivered to me the very next day even though I lived 2hrs drive from their store. A very pleasant , stress-free experience. Show details

Great in Store staff appalling management and definitely not the cheapest as they advertise – Great store with friendly knowledge staff but whoever sends them stock is a joke. Never have parts their motherboard shelves are often empty while they have 50+ CPU's in stock or they refuse to stock intel unlocked K series CPU's but will only stock unlocked Z series motherboards that are made to suit the CPU's they refuse to stock. - To whom ever… Read more

orders stock for this place: What is the point of having 50 CPU's on shelf when you have no cases, motherboards or ram compatible with them? Get your act together your staff are trying hard to sell parts and PC's.

Don't accept cash payment? Goodbye! – Been dealing with MSY Brendale for many years. Literally spent thousands of dollars there. Went in today to buy a couple of network cables. Didn't have one of the cables I was after but no prob. Handed over a $5 note. "Sorry we don't accept cash. Company policy" Jaycar and other stores nearby so that's where I'll spend my cash. Show details

Very PoorCustomer Service – Poor service very long wait over the phone no one answered for nearly 2 hours and they are not even busy when I arrived at the store. Show details

Stock issues – Tired of ordering, seeing it is in stock at the store online then driving 15 min to find they don't have it. No use calling as they never bother to answer the phone. the last straw after this happening for the 4th time in a row. Place needs to do a thorough stock take, this has been happening for years but much worse in the last 12 months. Show details

Good prices, spotty customer service – This company has good prices, pretty up and down customer service, depends on the day and the staff member. Website isn't great, not a big fan of pdf prices lists.  Show details

Store sales laughing at my selection – Tried to purchase parts for my new gaming PC and it is close to closing time so no other customers. One of the store sales was keep laughing at my choice. Yelling out very loud mean comments like 'this won't fit', 'that is terrible' and keep yelling till I check out. It is MY choice and none of your business to comment. I will not go back even their price is good.  Show details

Best source for your Computer bits – Best pricing. No problem with returns. Cheerful advice at my local store. That said, don't go to the main store and expect the same, they're overly busy during most times of the day. They carry a great range at the best price. UMart are a close second. The local MSY has less stock that the main outlet, but that's ok. If I must have a particular… Read more

item I'll drive 20 min more to get it.

I have not used their shipping.

Their website is a bit clunky. But that isn't why I buy there. I like a fair price, and they provide.

Better than UMart! – A real difference in using MSY to other online suppliers. Order a computer build online. Not only delivered within the timeframe they stated but when the motherboard I asked for wasn't in stock they upgrade me without any additional costs. Totally different to my experience to UMart (Jan 2018). More than happy with MSY. You now have all my future business.  Show details

Unfriendly, no customer service – Purchased a computer case from in store, couldn't find the mounting screws for my MOBO. Rang store to ask for replacement, told me to come in and collect, they wanted $5 Wont be buying anything thing else, learn some customer service  Show details

Great Service on the Cheap – My SSD decided to fail a few weeks before warranty. I went in there and they could not find a record. But attempted to process it anyway as I got it from Slacks Creek. They did and a few weeks later got a replacement. Can be busy at times, friendly and barebones operation. But amazing on price.  Show details

Want to purchase lap tops for my business, they don't answer the phone (tried at least 10 times to c – I don't understand how they are still in business with that level of non service. I have better things to do with my time than to chase a business to spend my hard earned dollars with that couldn't care less.  Show details

Love this store – The only place i go now for a new computer, they don't charge much for assembly of custom computers, parts are cheaper than anywhere else, i do a lot of looking around to see if i can find a better price but can't, they have lots of stock, been going there now for years and never had a problem with customer service.  Show details

Worst customer service – So I got steelseries siberia 650 from them on Monday 15th August 2016 I went home and used it pretty much straight away to test the 7.1 virtual usb sound card out it was great apart from the fact that I had to turn the earcup volume up to max and the computer volume to max to hear anything.. It was about low to medium volume, so I try it with the… Read more

3.5mm and same thing. I tried it on my laptop and same thing. My old headphones work just fine.. So I take it back and they tell me they have to test it thinking I am trying to lie. It's been 2 days since that said that and no call, no email from them. I want them to refund me for 2 reasons - 1 I know for a fact the headphones are faulty, 2 they have the worst customer services I seen.

Had to walk out of MSY. Never went back – Used the guys once, rang up prior to coming and got no answer, twice. Drove 30minutes to the store to realise they're running the store with 1 person... Yep. Turns out this store "burnt down", quite literally... Thank God because that store was a disaster to MSY and haven't used them since. Umart is the same price except 10x better on customer service.  Show details

Pathetic Service. Horrible efforts to communicate and answer customer questions – Been well over a month since I sent my graphics card to them for warranty and I havent heard a thing. I have sent 5 or 6 emails and tried calling 40 + times. I live over an hour away and I shouldnt have to drive there to get a simple answer. Trying to get an answer out of them if my card was still under warranty took about 2 weeks. They were… Read more

just refusing to tell me until I rang and demanded they tell me.

The staff are idiots and the manager is extremely rude. They do not value customers at all.

Choose Umart over these morons

Phone number doesn't work, be prepared for frustration, staff can be rude and dismissive if you have – Bought a graphics card from the Slacks Creek store which was faulty from the start. I got treated like I was a hassle to them and they didn't do a single thing to help. There was no offer to follow up the progress of the warranty after 4 weeks, no offer to refund or exchange, they didn't even check the computers when I asked if the card had even… Read more

been sent off yet. If I didn't get so frustrated after 4 weeks, I doubt they would not have given me the GRUDGING exchange, instead of a full refund. The person at the counter acted annoyed when he handed me the exchange item, AS THOUGH I DIDN'T ALREADY PAY FOR IT IN ADVANCE.

Every extension on the phone line (except the one to check product availability) gives a message "this mailbox is full" before terminating the call. When you come into the store, they repeatedly suggest you can call in.

The products will be slight cheaper, but customer services is worse than non-existent when you have a faulty product, it's outright rude and dismissive. I'm a PC gamer and I like getting a deal for games and for parts, but for an extra $50 or so, I should have gone with Umart or PC case gear because atleast I don't get treated like I'm a hassle.

Perfect service, We will continue shopping there – I bought a high end server and several laptops. The server had a memory problem, not being compatible, they replaced the 64GB without question. Anytime I have gone in they have bent over backwards to help.  Show details

Msy A Great shop to buy – A couple of months ago I bought parts to build my own system (high end system),I put all the parts together and approximately 3 weeks later the power supply blew and burnt out everything,MSY replaced everything for nothing and even built it for me,I know people do complain about the wait in being served by a staff member ,but you have to keep in… Read more

mind it's the customer who is keeping them busy asking questions and so forth (I have noticed that many many times when I have shopped at Slack's Creek and Morningside branches)No other computor store would beat their prices and I will always shop with them.

Rude staff Brendale with do not care attitude. Are getting expensive. Better deals out there – Attended Brendale for a replacement hard drive and also some basic advice. Well could hardly understand the chap behind the counter who did not give a s..t. Rude arrogant and bad attitude. Time they employed some Australians who know customer service. I will not return but shop online and will get the same level of assistance that s minimal. … Read more

Have built 4 computers with parts from them but have noticed Asus are rubbish mother boards and keep failing. Horrible business.

Brendale store is excellent – I have brought from MSY Brendale about 6 times. They have a great range in stock, prices are very good, staff know the product range well, online orders are processed quickly. You can select online, order, pickup and fit parts all within a couple of hours. I had no trouble returning a faulty power supply.  Show details

Either gone out of Business or Want to be – Not enough stock for a pick up order at Ipswich branch but advised OK to place a delivery order online. My payment was refused for no reason so I sent two e-mails one on their site and one to the local branch no e-mails to this date have been answered. I rang three Queensland branches today and after being told someone would be in contact with me… Read more

shortly by an automated voice I was promptly hung up on.

So It appears that after being fines by fair trading they have done a runner and are now out of business.

Good DOA return experience at MSY Brendale – I purchased a 4TB western digital green drive on my way home from work on a Friday afternoon. Installed it and found it to be faulty. system would hang when attempting to format the new drive and the drive made a constant "Clunk Clunk CLunk" noise. I returned it to the Brendale store where it was originally purchased the following morning, I… Read more

explained what the issue was and the man behind the counter asked a few questions about how I came to the conclusion that it was faulty. He went out the back and came back with a seagate 4tb hard drive and said they were out of stock on the Western Digital 4tb greens, and asked if i would be happy with Seagate instead. I agreed.

He swapped the faulty WD drive with a Seagate drive and refunded me the difference (about $9) and i was on my merry way.

I was worried about returning a product to MSY after hearing some horror stories about their questionable returns policy, but it seems if you have a legitimate issue with an item they are helpful.

I think that it is also worth noting that this was on a Saturday morning at probably the busiest time of the week for them.

Overall the whole process went a lot smoother than i had anticipated and took no more than 5 minutes after reaching the front of the queue.

MSY qld, slackscreek – Recently returned an item and had no issues at all, replacement without questions.. Seems they have changed thier warranty procedures as many people I spoke with also agree.. Aslong as there is no physical damage, they seem to replace!! Great service, would recommend. Long time buyer from qld Msy.  Show details

MSY Slacks Creek Terrible Service And Heartless Staff Let My Daughter Wet Her Pants – I went in to buy some equipment for a wireless network from MSY in Slacks Creek. The guy i spoke to had no idea what he was talking about and kept trying to sell me alternative products to what i wanted and was convinced i couldnt do what i was saying i wanted to do even though i knew better and went around in circles trying to sell more expensive… Read more

gear.

I also had my 2 year old daughter who wanted to use the toilet, so i asked if it would be ok if she could use it as she had been toilet training and i was trying to avert an accident. The guy i asked said that was fine, but then an older asian guy came from out of the backgound and proceeded to say that "we would need to go up the road to subway and it was a 2 minute walk, if you are quick". needless to say we left without buying anything and i quickly drove to subway, who told us that there was NO toilet. we then went to a nearby plaza which toilet block was trashed with syringes and broken glass and rubbish all on the floor. We asked a local hairdresser if we could have the staff key but they looked at us like we where the scum of the earth even though it was staffed by a bunch of older women who obviously had been mothers or had granddaughters and should have been more sympathetic. So we didnt go there either. My daughter by this stage had wet her pants, MSY lost a customer and i am reluctant to go to slacks creek in general. It may not have been MSY fault but a little compassion for customers would go a long way. I advise you all to stay clear.

Strange Online Ordering – I upgraded my PC a year or so ago and decided to source the components from MSY. Unfortunately, not all components could be sourced from my nearest store (Slacks Creek) so I got some from Morningside. The prices are good, about the same as Umart. Their shops are not flashy and it shows in their prices. Less flashy shops, lower prices...I am… Read more

fine with that.

However...and the reason for my three stars, when someone places an order that means keep it ready for pickup.

I had ordered a power supply, ram and video card from the Morningside store. When i got there, I showed the confirmation email and bizarrely the staff member just started picking the items off various shelves. I expected (as at Umart) that all my items would be separated from the store stock and ready in a pile for me to pick up. But, no they weren't, the video card had been in inadvertently sold to someone else. They asked if i wanted to order another, I just told them to forget it. I then went to Umart and bought the same video card for the same price, which was in stock and waiting separately to other stock so I could actually get my order.

I have never worked in retail or dealt with online orders, but surely if someone places an order their items are reserved should be kept apart from general store stock.

I may go back when i upgrade again, but am unsure. I have never had a problem like this at Umart. Cheap prices They dont know how to keep online orders separate to store stock so part of your order may not be there when picking up.

MSY in Slacks Creek are honest and low prices – Never once had an issue at this store, with great low prices and efficient staff, keep up the good work! Show details

MSY Brendale – Terrible service. Rude staff. Might save money but you are better off paying more for better service. They are clueless as to what you need.  Show details