Mwave Australia Online Store

I ordered an SSD drive and it was delivered on time. The website was easy to navigate and the price was cheaper than other online stores, definitely will shop again.

Ordered a 17 inch laptop on Sunday and it arrived at my home in Melbourne on the Tuesday less than 48hrs from placing the order. Had a query about a component that came with the laptop which was promptly explained via online chat. Great experience!

Website is easy to navigate.
Range of items is extensive and well priced. Having NAS bundles make it easy to get the complete system right.
Delivery was quick.
Communication very good

What more can I say

I required 2 x 2TB hard disks with a 5 yr warranty for a RAID array. I found the MWave online store easy to navigate and found the products quickly. They had a variety of suitable products and it was easy to compare them. Purchasing (picking, check out and paying) was simple and easy.

i used mwave to buy a cpu it was a very good price which is a good thing navigating store was very easy and the delivery was very fast all in all it was all good

Ordered a desktop on 2 Sep and dispatched on 6 Sep. It has been 9 days from that, but I have received nothing and when I was tracking the items it was even not pick up from the sender yet. Went to live chat, they really cannot solve this issue. They only can help me to ask the Au post to check whether they have the item or not.

The product could not be picked up on the day as it needed to be assembled. This was urgent for a customer. I was told to purchase the individual products and that I could pickup on the day. When checking out the price for the individual products was more than the original bundled item. Called the store and they said there is nothing they can do about it. Just 10mins before, a different person told me that this was available for the listed price and that I would need to purchase individually. Basically not the store you should go to when in need of urgent items - Everything takes 24hrs + to pickup. If you want to pick something up within the hour it will cost you an extra $10!

ordered and paid for a custom desktop, which had all the components included in the price advertised When I checked my order, there was no processor included. When I rang and queried this, i was told there was an error, although still not sure where, but it seemed that it wasn't their fault and that they would have to do a review. I was told i would have to pay extra for the processor if i wanted the issue dealt with immediately, otherwise had to wait for review and by the sound of my discussions it would be drawn out and highly unlikely be in my favour. In short, terrible customer satisfaction resolution. Will never deal with them again, be wary!!

Ordered on a Monday they arrived on out in the country a day later. Carefully packed so my Hard Disk Drives were in perfect order when they arrived. Fast and Careful service.

Ordered projector lamps for the business. While purchasing, status was in-stock at Supplier: Yes and dispatch 1-3 biz. Once the order is placed and waiting for it. after 6 business days, i inquire and they says supplier has delayed for 5 weeks.

First: they should have been communicate this from their end.
Second: Once they know they should update their website with the correct status.
Third: When i was complaining and expressing my dissatisfaction, consultant said sorry and closed the chat window. which i found it very rude. Simply shows that they DO NOT care about the service once they got their money.

DO NOT believe on the website status. call them and check if the product will be deliver on the time. My business will never this shop.

It was very easy to navigate the Online Store which has a great range of products. The goods arrived well packaged, in good time and overall my purchase experience was great.

Mwave is the best PC part provider in Sydney hands down. Great customer service and competitive pricing with a huuuge range. Located in an easy to get to location with easy parking.

Left a message to cancel one of my orders, instead they canceled both, one of them being a pre order, now stock wont be available, sorry mate was the response

I have ordered from MWave on several occasions now. Each time the experience has been quick and easy. Their website is easy to navigate and search on, it includes plenty of product information. Not to mention the prices are so much cheaper. The dispatch and delivery is fast, with my last purchase being a next day delivery. MWave is the first place I look for my technology needs.

Absolutely outstanding service and prompt delivery with online orders.

Down to earth and genuine customer service that helps you with any query you need.

MWave is the purely the best in the game, don't look any further.

I had recently ordered an Asus Gaming TUF Laptop which was my first purchase with mWave (normally very loyal to PC Case Gear). From the very start of the process, The website was extremely easy to use and find my way around. I only waited 2 business days to receive my order (which is extremely fast as I am located in regional QLD). The order arrived packed in such a way I believe not even falling off of the freight truck would have damaged the items inside. Furthermore, When contacting support to let them know what a fabulous job they had done I was greeted by a lovely lady named Jacqui who was extremely customer service orientated and more than happy to help in any way (even though everything from my order was perfect).

Purchased an item in stock and listed as dispatch “less than 24 hours”.

Received an email that the item was “dispatched” at 0730 on the Thursday.

Not so - I don’t fully know where the delay was, but apparently it’s not expected to leave Sydney until later tonight (Friday).

Unsure if this is a COPE issue (who state that transit time between syd and Canberra is 1 business day) or a Mwave issue, but Mwave probably need to check the definition of “dispatched”.

Item as described, delivered quickly and extremely well packaged.
Always happy with the speed of delivery and the products themselves.
Good value at all times can be counted on. excellent customer service at all times.

Always purchase my computer gear from here. They are cheap and very fast service. There support after purchase is always good. These guys are the best. Never had a problem with them.
John