3Mwave Australia Online Store
Part of Mwave Australia 4.3 

Mwave Australia Online Store

 Verifiedmwave.com.au
3Mwave Australia Online Store
4.2

1,986 reviews

PositivevsNegative
81% · 1,614322 · 16%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
4.6
Shipping
4.3
Customer Service
3.0

Reviews

1,986 reviews
Michael C.
Michael C.Perth, WA2 posts
  Verified Online Store

Cheap and terrible customer support

They may well have the cheapest thing you are looking for but god help you should you ever have an issue with the item (such I did).

Their customer support is without a doubt the worst I have ever had to deal with.

My advice is to stay clear of this company. Show details

Shipping
JamesR
JamesRSydney, NSW3 posts
  Online Store
Product Quality
Shipping
Gerarde C.
Gerarde C.
  Online Store

Long term customer

The company has been an absolute dream to work with. More than ten years of of computers, from personal to machines to support my fledgling business have been purchased through this company.
They’ve never missed a beat, have been proactive in cancelling items that were unnecessary for the builds, and have always had the best interest of the buyer at heart.
Looking forward to continuing a long and fruitful customer relationship with this company! Show details
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Brendan
BrendanMurray Region, NSW14 posts
  Online Store
Brendan H
Brendan HWide Bay-Burnett, QLD7 posts
  Online Store

Poor Customer Service Experience

I wrote to the company 3x via their online chat over 4 days. They never responded once to a sales enquiry. I made the following actions: prebuilt enquiry, custom pc build enquiry, and store location enquiry. The last of which being very easy to respond to - even if they weren't technologically minded.

Based on that experience imagine the warranty process. Going to recommend a strong pass with this company. Show details

S. Chow
S. ChowSydney, NSW2 posts
  Online Store
Product Quality
Shipping
DANIEL
DANIELSouth East Queensland, QLD3 posts
  Verified Online Store

Fantastic online computer store

First time buying at Mwave couldn't be happier excellent service and fast shipping, will be purchasing again from them. Show details
RSS
RSSFar North Queensland, QLD9 posts
  Online Store

Never again will I use Mwave!!

Sold me an outdated monitor and would only consider a refund (just consider) after I sent photos not only of the item but also the packaging. Told me I had to pay for return shipping, a 20% restock fee and then, if they chose to allow the refund, I would get back the rest. That would mean losing almost 50% of the cost price! What a scam! I told them to forget it and I would try to sell it online. Then they blocked our conversation so I couldn’t quote it. Show details
Product Quality
Possum 76
Possum 7632 posts
  Online Store

After sales assistance non existent and nuisance spam

This outlet in Sydney was recommended however had issue with font size and the laptop drivers outdated or not updated resulting in months of fix via the company which made the computer. Problem now seemingly fixed but cost significant time as these people weren’t at all helpful when contacted and nothing on the computer to enable a link to the manufacturer. The manufacturer when finally contacted however excellent and their help most appreciated. The Frequent sales messages and text links now via phone from MWAVE flogging their products are nuisance spam as somehow they getting around blocking of the number!! Show details
D1MSum
D1MSum
  Fair Incentive Online Store

expensive for no reason its a 1650

bro right under this website it litterly says that a good price for a rtx 1650 is 89 dollars
Joshua L.
Joshua L.
  Online Store

negative

j5create JCD552 dock did not display two monitors hi-res as advertised
MWave sent the same dock back three times, refusing to refund
A cheap dock from a friend does display two monitors hi-res
They also won't publish the review I have written
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Dinh A.
Dinh A.Hobart, TAS
  Online Store

Garbage Customer Service

Bought a Lamzu Atlantis V2 Mouse from their website. Ran into the problem with mouse wheel scrolls in the opposite direction so I contacted them for a warranty. I was told to send them a video proof which I did. They quoted that service charges may apply which is ridiculous since the it was only bought within 3 months out of a 12 month warranty and expect me to pay the postage fee. Fyi, the postage fee costs more than a quality mouse wheel and toolkits to replace it. Hence, I sent them follow-up messages to try to make things clear, but of course, they never reply. You'd have a better experience buying stuff from Centrecom or PCCG, or even Aliexpress. Just steer clear of this hot garbo website! Show details
kyal.rechter
kyal.rechter
  Online Store

Poor internal order processing

Mwave's order processing systems aren't very good. Despite placing only two orders, I have had to contact their customer service team for each order to get things moving. This current order is now on 7 business days, and I'm still waiting for the order to be processed for an item that was in stock. Show details
Shipping
Mervyn M.
Mervyn M.Launceston, TAS
  Online Store

Why go elsewhere!!

I've been purchasing from Mwave when employed and now retired for the majority of my computer/networking hardware and this company has never missed a beat - and its given consistent great service over the years with good pricing. Others could certainly learn a lot from Mwaves operating practices. Show details
KrisG
KrisGDarwin, NT2 posts
  Verified Online Store

Zero dissatisfaction

Bought from MWave twice for 2 different builds for me and my son. On both occasions MWave was pretty good. I forgot to buy an HDD on the 2nd lot and they quickly added it on and just gave me a link to pay the extra. Shipping wise they are cheaper too. I did want to buy from PLE but I think they were a bit dearer (not by much). Shipping times were quick via Startrack Show details
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Questions & Answers

James Campbell
James Campbell · Online Store

Hi. We have gotten a few orders from you recently and I am trying to get in touch, been ringing 3 days about 6 to 7 times a day and no answer, is there a way i can contact please?

Melissa R.
Melissa R. · Online Store

I bought a monitor received it yesterday 18/05/2022 the screen was damaged I emailed them no one has got back to me
Is there a phone number or email address I can get on to them pls

Justin T.
Justin T.  

Create a ticket on their website

Melissa R.
Melissa R.  

How do you create a ticket

Mwave Australia
Mwave Australia   DM   
Shine G.
Shine G. · Online Store

I'm not sure how long the usual wait for a response is when submitting a ticket, however due no where can I find LIVE chat with Real person (only your virtual chat) & you've stopped allowing phone calls, I'm getting a little concerned about my order.
Ticket #: JB393798

Wayne R
Wayne R  
Mwave Australia
Mwave Australia   DM   
Shine G.
Shine G.  

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