Reviewer Photos & Videos
The entire sales process and shipping was smooth and fast.
I had trouble dealing with their aftersales team initially; they were slow to action and respond, however once my issue was escalated (via product review), everything was resolved fast!
- Online Store
My HD LG monitor has shadow on it, it has been over 1 month and hasn't even been look at!!!
I'm beyond frustrated! My LG monitor has shadow in the middle of the screen. Screen has been send back 1 month a go and until now they haven't even have anyone to look into it! I can't work because of this. I called them and they said why don't I buy another monitor meanwhile waiting??? They can't even refund my money until someone look at my screen! Never buy from this company!
You can trust mwave!
Handled my return very professionally and had no problems with the replacement. I am very happy using mwave and will use again!
- Online Store
2 weeks and counting
UPADTE: they sold me a monitor at 549, now they want 699$ for is....i said no, so they now have refunded me for the monitor purchase, put the price up and continued to sell the EXACT SAME MONITOR for 150$ more....dirty dirty business that does not HONOR ITS SALES! Which is illegal under Australian consumer law. EVIDENCE ATTACHED! AVOID THESE PEOPLE!
still processing after weeks, sent an email and received the lame "covids fault" garbage...my sons bday has come and gone and this useless company could not organise a bbq for 5 people! Shop elsewhere people!
Multiple times they have not sent my order
The first things I ordered from leave took over 2 weeks to get a message saying Sorry we don't actually have any in stock (despite their site saying "in stock") then took another 2 weeks to get here the second batch of things took over 3 weeks and were never sent so I cancelled the order 3rd time I was patient and waited a month before cancelling my order because it wasn't sent, I've just ordered a PC Case that was labelled "in Stock" let's see how long it takes for them to send it whether or not I'm cancelling another order. Not once have you ...guys ever been reliable and I tell everyone and will continue to tell everyone to steer clear of you guys until you can actually fulfil a basic order. PCCaseGear, Scorptec and Umart offer a better service than you and come highly recommended. Please just this once actually complete the order within an acceptable amount of time.
Easy to work with. Excellent delivery
Everything I needed. Very easy to work with, communication great and responsive, and the delivery was superb. I will definitely use for all future PC builds and parts. Thanks MWave
Good customer service
I was having issues with my computer, they sent my helpful links and even offered to go through and replace the items under warranty. Issue was solved and they were professional and kind during the whole thing and replied fairly quickly.
Fantastic Support from MWAVE
Have purchased a lot these last 6 months from MWAVE. Also over the years. Have had a few issues with items during that time, most recently with a Gigabyte monitor. Initial contact and submission of the return was very easy on their website.
Communication was relatively quick and always professional. Their understanding of the problem was good and came from a knowledgeable team. They encouraged the return of the monitor very early on in the process and at no stage did they try and fob me off.
Issue was resolved without needing to return the monitor, but MWAVE team have agreed to keep the issue on file in case it returns.
MWAVE's online chat team has always been extremely helpful and very quick to answer when needed.
Account History is very useful
I'm impressed with the account history functionality. I can see back years, for example as my GPU started to fail I could see it was over 5 years old so don't feel quite so bad about having to replace it.
- Online Store
Outstanding Service and Quality
Purchased a Viewsonic 32" Monitor and arrived in Perth in 6 Business Days. Best price I could find by a long way and Flat-rate shipping of $5.95 is awesome. Fast, efficient service and and quality of products is fantastic. Will definitely use again and thoroughly recommend.
- Online Store
Waited for 10 days then cancelled my order
Ordered from their online store multiple items, all in stock.
After 10 days they still didn’t manage to ship it. There is no phone you can contact them, you can only raise an online ticket.
Got 2 responses from them that they are understaffed and doing their best to complete my order, but nothing changed.
Finally I cancelled my order and now waiting to get back the money.
Great Prices and service
Very good prices compared to other retailers, order was processed quickly with only small delays due to the current weather.
The reviewer stated that an incentive was offered for this review
Quick replies and friendly customer service! very happy with new GPU. completed my order within a week :D thank you mwave
Had to wait 20 days for parts already in stock, cancelled order
Placed an order for parts that were all claimed to be in stock, with a max estimate of 6 days. After 2 weeks I sent a message asking where my order was and they estimated 1-3 days. 6 days after that and the order was still processing. I ended up cancelling my order.
Worst Service Ever
I purchased a power cable for my dash cam online, and they didn't process the order until a week later after I had to follow up. Upon receiving the cable, it turned out I had ordered the wrong one (which was my fault) but when I approached mwave to return the item and get a refund, they initially said "we don't do returns" which is a load of rubbish! After going back and forth for days and threatening them with contacting the ACCC, they finally agreed for to refund me after I returned the product. Mwave then took ages to process the refund, whi...ch I had to escalate with Paypal to make any progress AND they helped themselves to a "restocking fee". In summary, my experience with mwave was terrible and it was only over a dash cam power cable. This company thinks they are above Australian consumer law, and I will never buy anything from them, or recommend them again. Absolute dogs.
Questions & Answers
I'm not sure how long the usual wait for a response is when submitting a ticket, however due no where can I find LIVE chat with Real person (only your virtual chat) & you've stopped allowing phone calls, I'm getting a little concerned about my order.
Ticket #: JB393798
I waited a week for an answer before writing a negative review about their customer service, they claim that they did not receive my original question. They need to reinstate phone calls so you can sp...eak to a person about your issues. I will not be trying to deal with them again. Send them a request to cancel your order and go elsewhere.
There currently delays in the warehouse due to large volumes of orders due to EOFY as well as the long weekend.
Your GPU is in stock and should be allocated very soon....
It wasn't a long weekend where I was. I understand what you are saying though.
However I know you can tell I am a first time customer & you can imagine my concern after all I too am human.
Why is my order taking so long it has been 5 days on item that should have shipped in 24 hours
Exact same situation, they haven’t responded to any messages either. Absolutely terrible service. NSW barely has any new cases compared to Victoria yet businesses here somehow manage to operate well. Covid isn’t an excuse for poor service.
Was just wondering around how many days orders are gonna be 'processing' amongst the whole pandemic. I've read it'd take 1-3 days until it's ready to be picked up if the products are in stock in store. I've placed my order to get picked up last week and all the products were stated to be in stock in store. I understand if there are delays of course.
Dont bother with them, just order from scorptec or PLE, youll have your item delivered to your door faster than Mwave can even respond to a query.
It is a bit of a joke. If they don't pick up their game I will buy parts elsewhere from now on. Processing order for a week now, totally ridiculous!
Yeah I'm on day 4 now.. 4 of 5 parts are allocated and apparently they are fffing closed on the weekend.. Are you kidding me? When you are this slow you double the hours to keep up.. Just add the damn cpu to order it is not a hard job..
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