Mwave Australia Online Store
Verified2,443 reviews
Mwave - Extremely Poor Customer Service I placed an order on 05/10/2026 and received no updates for almost four weeks. Emails went unanswered, and I was unable to speak to anyone despite numerous phone calls and enquiries through their online contact form. The antivirus key should have been delivered by email within 1-2 days, but after 19 days I… Read more
still had not received it. I submitted several complaints and received little to no meaningful response.
It was only after I requested a refund and lodged a complaint with NSW Fair Trading that things finally started moving. Shortly afterwards, the antivirus key was delivered by email.
This was my first order with Mwave and it will also be my last. In my experience, customer service was virtually non-existent, communication was extremely poor, and it felt like I was dealing with bots rather than people who genuinely cared about resolving customer issues.
Rating: 1/5 Star (forced to select one star as a zero-star option is not available).
In reality, this experience deserves 0/5 stars due to the lack of communication, unanswered emails, unanswered phone calls, and the delay in receiving the product until after Fair Trading became involved.
Rating: 0/5 Stars
I ordered a GPU online. I needed it for a job. It was listed as in stock, delivery 3-5 business days. After two weeks I contacted them to ask where my order was. They said there was a supplier delay and it would be 18 days for delivery. No delivery by day 18. I then emailed them back on day 19, again on day 21, day 24 and day 25. No response.… Read more
They have no phone number on their website. I searched online and found their store phone number in a complaints thread on Reddit. Called them on day 28, this is when they tell me the product is discontinued. Offered me one replacement that wouldn't fit my PC. Cancelled order and now have to wait ten days for a refund.
The worst customer experience I’ve ever had. I paid for express delivery, yet received absolutely no communication from the store regarding my order. Their customer service is beyond disappointing. The phone number doesn’t connect to anyone, only directing customers to leave a message or send an email. I’ve sent multiple emails and still haven’t… Read more
received a single response.
What is the point of offering express service if you can’t even communicate with your customers? Completely unacceptable service. I would not recommend this business to anyone.
Reviews with attachments
Terrible experience, from slow postage - more than 10 days, to a product failing in under 25 days(, now a refusal to update or inform me about anything in regards to my return. Will not respond to emails, wont allow me to speak to a team member via online chat. 4 weeks with silence. Show details
Quality good, but two separate delivers for two products is annoying. In addition, I received a cable that was NOT HDMI, luckily, I had one lying around Show details
- +1
Long term customer – The company has been an absolute dream to work with. More than ten years of of computers, from personal to machines to support my fledgling business have been purchased through this company. They’ve never missed a beat, have been proactive in cancelling items that were unnecessary for the builds, and have always had the best interest of the buyer at heart. Looking forward to continuing a long and fruitful customer relationship with this company! Show details
I placed an order on 14 September expecting my security cameras would arrive within 8 to 10 days as advertised on Mwave’s website. To date, I had tried sending them emails and calling numerous times each day without any luck. Call disconnects automatically after 15mins wait time when robotic voice says “No customer service representatives are… Read more
available to assist, leave a message and someone will get back” - WHICH NEVER HAPPENS. While the item is showing available and in stock on their website, I am perplexed to understand why are they delaying order and ignoring customer queries instead of honoring promises made on their website. Extremely disappointing experience as a customer! Can someone get back to me asap regarding status of my order and eta please?
I ordered a monitor over a month back. I tried to reach out to them (phone , email and chat) to check its where-abouts but no one responds. A few weeks after, I got an email with a tracking id. The tracking Id has wrong address (different state). I have send many a emails to them and its the same - no response. I have spent hours calling them but in vain. Show details
Extremely disappointing customer service from Mwave. My order was left unprocessed for a long time, and despite sending multiple emails to ask for an update, I received no response. After waiting far too long, I decided to cancel the order and sent a cancellation request, but once again, nobody responded or acknowledged my request. I understand… Read more
that delays can happen, but completely ignoring customers, failing to respond to emails, and not even acknowledging a cancellation request is unacceptable.
Very poor customer service. I will not be purchasing from Mwave again.
I purchased a monitor from Mwave which developed an obvious display fault within 3 days of receiving it. The fault appeared to be internal to the panel and was clearly visible in the photographs I provided. While Mwave ultimately agreed to assess the monitor and covered the return freight costs, the process was far more burdensome than I expected… Read more
for a product that was faulty almost immediately after delivery.
As a regional customer, I was required to source suitable packaging for a large fragile monitor, arrange its return, and be without the product while it underwent assessment. The original packaging had already been discarded following installation, which I would expect is a common situation for many customers.
What disappointed me most was the lack of practical customer support. Despite providing photographs of an apparently obvious fault shortly after receiving the monitor, I was repeatedly advised that the monitor had to be returned and inspected before any remedy could be considered. There appeared to be little consideration given to the inconvenience this created.
I chose Mwave because of its reputation as a reliable and trustworthy retailer. Unfortunately, this experience did not meet those expectations. A warranty process may exist on paper, but when the time and effort required to return a low-value faulty product becomes disproportionate to the value of the item itself, the customer experience suffers significantly.
I will not be purchasing from Mwave again.
MWAVE used to be a great place to head to for computers and network gear. They were well priced and back this up with good service and fast delivery. But sadly no longer. MWAVE as still cheap, unfortunately too cheap. My recent purchase for some Ubiquiti UniFi network gear has been a shambles and sadly reflects the experience of other reviewers… Read more
that I refused to be swayed by based on previous positive experiences.
In short I paid for the order over three weeks ago, the order still has not shipped. There has been no attempt by MWAVE to keep me updated on any issues and requests for assistance and updated ETA have just returned a generic reply.
Don’t be swayed by MWAVE’s low prices. They likely don’t have stock and you’ll be bankrolling their cashflow with your $$$ while they try and order stock with no guarantee of shipping.
MWAVE - what ever has changed with your business, be warned the good will from previous great service is being spent and you will rapidly become redundant. Sort it out!
NZ Customs NZD 140.08 NZ notice solid state drives value NZD 1,185.71 AUD invoice AUD 996.09 order date 6 August 2026 delivered to NZ customs 10 August delayed till cleared 18 August delivered to door 19 August eight days for paperwork plus $140.08 for government tax???? Very well packaged good service and starting to load up data Thank you for your part at this time of world data situations some had a slow expensive eight days Show details
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honestly, Mwave suck. Like actually sucks. It took me 2 WEEKS and my order was still in processing. At the start of the 2nd week I sent message about it and they said they would send it to the warehouse as an urgent request. The end of the 2nd week and NOTHING has happened.
Ordered one of their back up drives. Looks the part (LaCie) alongside my new MacBook Air. Solid construction but portable and good price. Service and delivery excellent. Can’t wait to try it .. Show details
I purchased a CPU bracket kit Online. It took almost 3 weeks to arrive which is an absolute joke. I then received an automated email to place a review which I did, and stated exactly what I've write here, and then I got an email a few days later that the review was removed LOL. So do they just pick and choose what reviews to publish so they look all great? Buyers be ware. Show details
Competitive pricing and extremely well packaged with prompt delivery of my Unifi gear. All in original packaging and exactly what I’ve ordered. Currently bench testing and configuring the Unifi equipment prior to installing at our new home. Show details
Product: MSI MPG 274URF QD ($799) Experience: My monitor suffered a catastrophic failure—it made a loud tick, started smoking, and the right panel died. Mwave's tech team confirmed the fault, but management actively tried to dodge their legal obligations. Under the ACL, a major failure means the customer chooses a refund or replacement. Mwave… Read more
tried to deny the refund, telling me to go to the manufacturer instead. I had to fight them, explicitly cite the law, and threaten escalation to NSW Fair Trading just to get them to process the refund, which they still dragged their feet on. Be prepared for a massive headache if you ever need to use a warranty with them. Do not let them push you around.
I needed a new monitor for working from home and found the perfect set up! I found a 34" ultra wide screen with 50% off, specifications described clearly on the website, shipping was affordable and fast, and having been to stores in Sydney it was nice to have access to the range and service now that I'm in regional QLD. One large monitor to hook… Read more
up to my work laptop saved so much money compared to two monitors and a docking station. Thanks guys for your amazing service!
Latest follow-ups
Terrible experience, staff don't care, zero communication, zero accountability. Avoid at all costs Show details
Follow-up · I was unable to see my order on their website, they didn't answer the phones or reply to my emails. ETA of products 3 days as I had paid for express postage. They did not send the items until 4 weeks later, after I requested a refund. Now I am going through the refund process and I have still been unable to speak to anyone, not even a reply email. Numerous phone calls, numerous emails. Reported to ACCC.
I stupidly destroyed my Microsoft keyboard, that I've used for many years. I looked for a decent replacement, a white one, as I find it difficult to see the writing on the keys, with black ones. I came across Mwave's Cherry offering and the reviews… Read more
were great, so I went ahead and ordered one. I'm now kicking myself for not ordering two. The one I got is perfect, and incredible value at the price. I was disappointed in the delivery, as it didn't arrive on the afternoon that I ordered it, but it was there three days later.
Follow-up · Typing: Good tactile feedback, apart from the click of the keys there is no audible feedback, though that is enough. Setup: as easy as any USB item, on my computer I have attached the wrist rest, from my old microsoft keyboard and flipped the little feet, at the back, down to raise the rear edge some. Overall I'm happy, a very good replacement for… Read more
I buy a lot from mWave as i have an IT business so often need 10 or 20 of an item. I also pay for mVIP membership as it provides free shipping up to a certain amount per order. If I purchase 10 larger items, such as monitors, shipping can be… Read more
hundreds of dollars even with mVIP however if i break the order into 10 seperate orders, each one getting mVIP shipping, then shipping is free for all orders. So.... its wasting mWave staff time processing 10 orders, wasting my time placing and processing 10 orders, but it is a considerable saving on heavier and bulky items. The crazy thing is this loophole where it costs shippping the more you purchase seems backwards, usually you buy more items and shipping gets cheaper or free.
Follow-up · I ordered a **CyberPower PDU44005 1U 10-Outlet 16A Switched ATS PDU** from mWave on **4 September**. At the time of ordering, the product page showed the item as **“in stock at supplier”** with an estimated delivery time of **7–10 days**. The PDU itself is a specialised item I needed for my server and networking equipment, so delivery timing was… Read more
Find out how Mwave Australia Online Store compares to other Electronics & Computing Shops
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Positive reviews
Reading the recent reviews online, you’d think the sky was falling at Mwave. People get nervous after a short delay, jump to conclusions, cancel their orders, and then complain about processing refunds. I chose a different approach: communication and patience. When my order didn't ship right away, I simply messaged their team. They responded… Read more
explaining that site upgrades were causing temporary delivery delays. I decided to give them the benefit of the doubt and just wait it out.
Fast forward two weeks: my brand-new monitor arrived packed safely, working flawlessly, and priced a full $100 cheaper than every competitor on the market.
Honestly, the level of impatience out there is wild — if a minor delay causes this much panic, people wouldn't survive two days in a real crisis!
Mwave is a legitimate, reliable seller that occasionally hits a logistical bump while upgrading their systems. If you can show a little patience, you'll score amazing deals. Couldn't be happier with my purchase!
Many orders over the years, which have arrived super fast. I generally choose Mwave first if they have the same product as competitors. Delivery is also often free while competitors charge high fees.
It was an extremely simple process to locate the product I was after. There were multiple options available. It was easy to add to my cart and purchase, even though a new customer. I was absolutely pleased with how quickly my purchase arrived as I live in regional NSW Show details
Negative reviews
Placed an order for an item in stock which stated it would be despatched within 24 hours. After 4 days I attempted to contact mwave without success. Their online chat bot states that nobody is online during business hours, no response to e-mail and your left for hours without answer by telephone. The website is misleading giving directions to… Read more
how to cancel an order, but the links the FAQ refer to do not exist. Eventually received a response when I initiated credit card dispute with my bank. Mwave eventually sent the item before the dispute with my bank proceeded.
Worst experience I have ever had, they have zero headcount managing customer support functions, lied about availability and I had to reach out to my credit card provider to enact a charge back. the minute that happened they were all guns blazing and initiated an auspost docket to show it was inbound only to then delay another two weeks Steer well clear and dont let the fake positive reviews fool you, worst company on the planet!
DO NOT USE THIS COMPANY. THEY WILL TAKE YOUR MONEY AND IGNORE YOU. I placed an order over 2 weeks ago because their website said that the product was in stock for immediate delivery. I have tried to contact them on multiple occassions using their chatbot, email addresses, phone numbers. They do not respond or answer the phone, ever. This company… Read more
is clearly going into insolvency or having some other major issue. PLEASE DO NOT WASTE YOUR MONEY!! I have had to report them to the NSW Fair Trading and requested that my bank step in a recover the funds that I paid in good faith. The worse part is that they are still advertising the product I ordered online as being in stock! A zero or negative rating would have been more appropriate. This company are behaving like a criminal enterprise! Read the other reviews before you buy!
Recent reviews
I placed an order for 100 x CAT 6 RJ45 extension cables of various sizes on the 13th of August 2026. I did not hear anything from the company for over a month until they started to send out site wide newsletters detailing a "service update". I did give them grace at this time as I, naively, assumed they would be back at operating capacity soon. … Read more
In October I started to reach out consistently, following another newsletter that boasted about their increase in service levels. At this point I still had not heard a word from anyone.
I reached out to the ACCC on the 12th of October, after repeated attempts to get in touch via both phone and email, and then coincidently received my first response on the 14th of October. This response stated they had sent out half my order and they were waiting on the remaining stock.
This is blatantly untrue. We did not receive a thing from them and they cannot prove that anything was actually delivered, there was no signature for the package and our address was also not listed anywhere on the 1 shipping confirmation email we received on the 30th of September (No delivery confirmation from Auspost and your own website lists this order as “Confirmed” and not “Shipped”).
I am also entirely unwilling to wait for them to receive the stock I have already been waiting on for 2+ months. They are also still advertising these same items as in stock on their website. I did respond to this email same day and communicated everything I have just detailed above, and that I was looking for a full refund (for this order, as well as another order I am also waiting on from the 29th of September) as they have already wasted enough of my time.
I have yet to receive a response.
I have also just reached out to NSW Fair Trading, in hopes of recuperating the $1000+ I have seemingly donated to this company.
I am thoroughly disgusted with the way this company has rapidly nosedived. We have had a very long and successful working relationship up until recently and unfortunately I am uninterested in anything more than a 100% refund.
A zero star review for this lot would have been generous! Be very careful if you buy anything from this online store as you will probably wait a huge amount of time before you get your items delivered ... that is if they deliver them at all (I never received my items). On 3 October 2026 I ordered a number of items (worth just under $100) from this… Read more
company. They indicated on my receipt that my items were being prepared for shipping (and their website indicates delivery within about four days). After nearly two weeks I tried to phone them on their advertised number ... no answer "all our staff are busy ... leave a message and we will get back to you etc". What I surprise that no-one called. Another THREE phone calls and four emails and NO RESPONSE or acknowledgement whatsoever. I have reported them to the NSW Consumer Affairs and hopefully can get a credit card chargeback from this lot of unprofessional "cowboys". DO NOT BUY FROM THEM!
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27/10/2026 - I have still been reaching out daily, I have still yet to receive an update on either my order or my refund