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Mwave Australia Online Store

Mwave Australia Online Store

4.6 from 329 reviews

Reviews

Review distribution

5 star
261
4 star
35
3 star
4
2 star
11
1 star
18

Jeremy

Jeremy

  • 2 reviews

Excellent customer service

published

Mwave is one of my local PC stores, customer service is great. I buy from Mwave often and have had no issues with returns. Their online website is superb, everything is well organised, easy to find. Submitting an RMA / return through their online system is easy. The only thing I wish they would improve on is the processing time to pickup your order in store. Also, charging $10 for Express in-store pickup is quite excessive if not extortionate.


maddison s

maddison sGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

You can always rely on Mwave

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Maxwell A

Maxwell ASydney, NSW

  • Verified customer

Above and beyond service

published
Warranty Claim MadeNo
Infinite U.

Infinite U.Greater Melbourne (Inner), VIC

It can't handle 120hz

published

After 2 weeks I started to get constant flickering while running at 120hz. I checked my hardware and even tested the screen while no output cord was connected and still got flickering.
there are lots of people who got this problem and have had to send it back. it's not worth that amount of money with the struggle of potentially sending it back.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Mwave Australia
Patrick M.Mwave Australia

Great help!

published

+1 to Charles.
Great help and very knowledgeable with my business needs!
The care taken to ensure they find the best solution possible is exemplary and they even had my order ready in less than a day


Ben

BenSydney, NSW

  • Verified customer

b450 tomahawk max

published

Awesome motherboard design! Upgrading from b350 tomahawk which i loved! Slowly upgrading my pc to a more pricier version and this was best bang for the buck mobo i could find!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi B450 Tomahawk Max
See all answers

The reviewer stated that an incentive was offered for this review


J Cheng

J ChengSydney, NSW

  • Verified customer

Offering the best one-stop PC sales service in AU

published

I used to shop PC components and laptops from jd.com in China. They offer a free service that can be delivered to all parts of China within 24 hours. If there is any problem with the goods, we will pick up the goods in 4 hours and resend the new goods within 48 hours.
In Australia, this is obviously not possible, whether it's MSY, Target, Ebay or Amazon, but ONLY Mwave offers similar delivery options and a quick response insurance service. And Mwave offers more complete PC accessories. This is undoubtedly convenient for PC enthusiasts in Australia

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Jacky L.

Jacky L.Sydney, NSW

Never been more happy.

published

Placed an order for parts and assembly for a new pc, took less than a full week and it was completed.

Very tidy cabling as well, I would recommend Mwave to anyone that is looking for a good deal and excellent service.

Thank you so much.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Amit

AmitSydney, NSW

  • Verified customer

New monitor faulty

published
Product Quality
Warranty Claim MadeNo
8 comments
Amit
Amit
Mwave Australia
Patrick M.Mwave Australia
Amit
Amit

less than three days to have it delivered to FNQ

published

This is one of the easiest sites to find what i wanted. I ordered it late one afternoon and had it here with in three days, every thing arrived in excellent condition, I was most impressed with the service. Thank you very much Mwave.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Ian A.

Ian A.Darling Downs, QLD

Prompt quality service

published

A good range of SSD drives available. I brought a Samsung 860 PRO 1TB SSD. It was delivered in a few days extremely well packed with air bags and bubble wrap and in good condition on delivery..

Product Quality
Return Claim MadeNo

Gurdeep Singh

Gurdeep SinghPerth, WA

  • Verified customer

worst people to dealt with!!

published

Worst mistake of my life to bought a Asus graphic card with them worth $500 as it has issues just after 4 months and when I sent it back got blame for physical damage. How can anyone physically damage a graphic card by burning its golden pin?After sending it to Mwave, they kept it for 3 weeks before sending it to Asus and support team told me new stories every time I called them. False Promises and crap service. Definitely not buying anything from this crap website again. Think before you spend your hard earned money guys as the support team is not helpful at all.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
3 comments
Mwave Australia
Patrick M.Mwave Australia

Dear Gurdeep,
Please share your order or warranty ticket number so I can review this for you.
Thank you
Patrick

Gurdeep Singh
Gurdeep Singh

Hi Patrick,
My order number is SO01171484.
Thanks,
Gurdeep Singh

Mwave Australia
Patrick M.Mwave Australia

BernhardH

BernhardHSydney, NSW

  • 3 reviews

Poor BPay process

published

Good price and happy with product, but my BPay payment appeared to be mismanaged in the Mwave system. I made several calls, chats, and e-mails without any answer after waiting an extraordiary long time to confirm payment for a product that was in stock. The delay was so long Mvave threatened to cancel my oder because the money had not been found. I pay all my bills by BPay and the money is transferred overnight. Their mechanism for this method of payment definitely needs attention by this organisation.

Product Quality
Return Claim MadeNo
Product Purchaseda monitor
3 comments
Mwave Australia
Patrick M.Mwave Australia
BernhardH
BernhardH
Mwave Australia
Patrick M.Mwave Australia

Thank you BernhardH,
Your feedback has been noted and taken on board for review.


Guhan Nadaraja

Guhan NadarajaSydney, NSW

  • 2 reviews

Good experience

published

I ordered an SSD drive and it was delivered on time. The website was easy to navigate and the price was cheaper than other online stores, definitely will shop again.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Fantastic turnaround

published

Ordered a 17 inch laptop on Sunday and it arrived at my home in Melbourne on the Tuesday less than 48hrs from placing the order. Had a query about a component that came with the laptop which was promptly explained via online chat. Great experience!

Return Claim MadeNo
Warranty Claim MadeNo
parfimik

parfimikSouth East Queensland, QLD

  • 2 reviews

Excellent all round

published

Website is easy to navigate.
Range of items is extensive and well priced. Having NAS bundles make it easy to get the complete system right.
Delivery was quick.
Communication very good

What more can I say

Product Quality
Return Claim MadeNo

Louis Marais

Louis MaraisSydney, NSW

  • Verified customer

Quick easy purchasing of products

published

I required 2 x 2TB hard disks with a 5 yr warranty for a RAID array. I found the MWave online store easy to navigate and found the products quickly. They had a variety of suitable products and it was easy to compare them. Purchasing (picking, check out and paying) was simple and easy.

Product Quality
Return Claim MadeNo

tom

tom

  • 2 reviews

all good

published

i used mwave to buy a cpu it was a very good price which is a good thing navigating store was very easy and the delivery was very fast all in all it was all good

Product Quality
Return Claim MadeNo

Poor Delivery

published

Ordered a desktop on 2 Sep and dispatched on 6 Sep. It has been 9 days from that, but I have received nothing and when I was tracking the items it was even not pick up from the sender yet. Went to live chat, they really cannot solve this issue. They only can help me to ask the Au post to check whether they have the item or not.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Mwave Australia
Patrick M.Mwave Australia

The reviewer stated that an incentive was offered for this review


DonkeyKong

DonkeyKongSydney, NSW

Product pickup and pricing

published

The product could not be picked up on the day as it needed to be assembled. This was urgent for a customer. I was told to purchase the individual products and that I could pickup on the day. When checking out the price for the individual products was more than the original bundled item. Called the store and they said there is nothing they can do about it. Just 10mins before, a different person told me that this was available for the listed price and that I would need to purchase individually. Basically not the store you should go to when in need of urgent items - Everything takes 24hrs + to pickup. If you want to pick something up within the hour it will cost you an extra $10!

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Mwave Australia
Patrick M.Mwave Australia
DonkeyKong
DonkeyKong

Taking ownership and a simple apology would go a long way.

Mwave Australia
Patrick M.Mwave Australia

Apologies for your recent experience and hopefully you have a better understanding of our business model and the constraints we work with.


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