Mwave Australia Physical Store

I've bought quite a few things from these guys over the years, including custom built high end pc. The experience has mostly been outstanding. Sometimes there is a couple of day delay or sub par communication, but from memory that was around bad covid era. The last pc they built for me was right on 5 years ago. High spec, water cooled beast. It… Read more

has not missed a beat from the start. I have upgraded the video card once 2 years ago, and still plays everything at max quality (and very quielty). Touch wood it keeps going strong for a while but when the inevitable happens, I will definitely be calling on Mwave.

Trustworthy, fast and well known supplier – extremely fast. Clear catalogue. Obviously know what they are doing. They're a company that likes to share with others who have the same hobby and it's obvious.

Fantastic Electronics Store – I needed a new Desktop Computer dual screen Monitor mine from work 20 years old. I found one I liked at Officeworks but only online, I wanted to physically see it Officeworks were cheapest but my local store NAPF Electronics in Summer Hill also had it. I went to see them today, firstly they said they'd match price, spent ages going through my… Read more

photos of old set up/cords etc to see if it would all work - advised it would. They then said they would deliver for free next day! Kind, friendly, full of knowledge and great Company - Anyone wishing to purchase any electical product - please investigate and consider!

Pathetic – Pathetic service after sale of a product. I returned a product which I had purchased from them due to it making a popping/clicking sound. Mwave tests the product in a high traffic area and returns the product saying testing environment it was tested in had high movement and couldn't not hear the popping/clicking sound. I use the product at home… Read more

and straight away can hear the sound... NO CARE IN THE WORLD THAT A PERSON HAD TO TRAVEL 20-30 KM'S TO RETURN THE PRODUCT TO BE TESTED FOR A FAULT AND TO A CUSTOMERS SURPRISE MWAVE DON'T EVENT HAVE ADEQUATE TESTING ENVIRONMENT. HAHAHA HATS OFF TO SUCH A SERVICE AFTER SALE.

Do they even properly test PC after repairs? – 3rd time troubleshooting same computer, 1st one they told me i had a loose GPU cable, which ok i started up my PC and updated drivers where it instantly stopped working, 2nd time they found it was CPU and it won't even recognise and external devices and has the yellow flashing motherboard lights. I'm concerned I have a dodgy technician twice in a… Read more

row. 3rd time is the charm wish me luck. I've had good experiences with them in the past, just this one is crap.

0/10 Customer support. Avoid this store if you want to be looked after when things go wrong – After a week of use a product showed a major defect that would've prevented my purchase had I known prior. Mwave refused a refund/exchange despite providing proof of defect and information regarding this well documented issue. Mwave claim they cannot recreate the issue and are ignoring video evidence provided and the copious amount of posts from… Read more

other users claiming they have experienced the same defect with this product. Mwave have refused my requested refund and have sent product to service center for repair without my consent.

As of writing it is now day 24 of me being down $1200 with no resolution.

After a decade of being a customer for PCs that I build and make for friends and family I cannot recommend Mwave any longer and I will be looking elsewhere for my future purchases. 0/10 customer experience.

I Recently purchased the : Mwave KATANA NITRO L3 Gaming PC - AMD Ryzen 7 9800X3D & Radeon RX 7900 XTX - April 2025 Extremely Happy with the educated sales person explaining to me what this PC is capable of achieving etc. Prompt service and purchasing a second Seagate ST4000DM004 4TB BarraCuda 3.5" SATA3 Desktop Hard Drive which I installed… Read more

without comprising the cooling system in anyway.

Competitive price and great warranty Not only is the computer excellent for gaming but runs any windows applications fast and crisp 4k graphics.

I will definitely choose Mwave again.

Really good customer service – I returned a high-value product a while ago due to some issues I had with it and completely forgot about following up on the refund, they called me to inform me that it was still pending, I know it's only fair they do that but some other places don't even bother to contact the customers. Will buy from them again that's for sure.

Fantastic service – Fantastic service at limbcomb Sydney Australia today they were happy to help me even on a small 500 dollar budget good work highly recommend Show details

MSI MPG A850GF 850W - Great purchase – Bought a MSI MPG A850GF 850W from Mwave. Pick up was easy and the PSU fits all my requirements in my build. Would recommend.

Good Luck If You Have To Wait For A Warranty Replacement! – I sent a faulty SSD drive (still under warranty) to Mwave @Lidcombe since Feb-2022. It took more than two months for Mwave to settle and decided to return a new SSD drive to me and up to this point in time I am still waiting for it to turn up at my door. Mwave retail store has shut down the after-sale service via telephone and replaced the service… Read more

via messaging only. In my experience, it was a HORRIBLY SLOW process. It took a lot longer to get a reply. I think buying stuff on eBay you get a much better response than from Mwave. I don't mind if a product fails within its warranty period as this is common, but Mwave's after-sale customer service was far from desirable. BE AWARE AND PREPARE when things go wrong with your purchase at Mwave @Lidcombe.

Extremely disappointed!! – I have a custom built pc I built myself like a year ago. Recently upgraded my psu and gpu (3080 and 850w). Everything went fine but than randomly on every start up it was getting stuck on bios flash screen with a message that no usb devices detected. With no KB and mouse I couldn’t do anything, I suspected it was the mobo but wasn’t sure. I… Read more

raised a ticket and spoke to someone on the phone, I told them I will bring my pc. I left work and brought my pc to Mwave. The girl at the service desk refused to take it and said “sorry we don’t take the whole build, you will need to take the mobo out”. I told her I live 45 mins away and will need to come back another day and miss an hour of work, I told her that the guy on the phone was ok with me bringing the pc. I even said if they can kindly take the mobo out and I will take the rest back. She said “sorry can’t do it”. I than said what if you take the whole pc as it was bout from here and check if it’s something else, she than goes “ no issues that will be $150 and we will let you in 10 business days what’s wrong with it” I literally said, don’t worry about warranty, I will go somewhere else even if I have to buy a new mobo.

Zero empathy! I have bought parts worth over $10k in the last 15 months and this was literally my first after sales service experience.

Unbelievable!!!

Quick, Concise, and Efficient – (This might be a duplicate as my other review I just made had some issues with sending) The title describes it all, the best computer parts store I bought from. I had problems with J&W specifically, with their customer service regarding a faulty monitor. So I took a leap of faith at Mwave a while ago and bought my first item (Custom PC). As a… Read more

matter of fact, it still runs flawlessly today after 3 years of rigorous use. I later bought RAM (which was today) and was met by a friendly staff member that goes by the name of Chad. This person upholds the fantastic reputation of Mwave and was the epitome of kindness. Not only did I get my perfectly intact RAM but was greeted by some useful advice on PC Upgrades with comprehensive detail in a brief manner thanks to Chad. If you go in-store, pray you to get him, he's one of the best!

I was forced to pay out-of-pocket to replace a faulty product – I purchased a PC component bundle on special from the online store. That experience was fine, comparable to any other online retailer. RAM was faulty on arrival (confirmed by memtest software). The RAM was brought back to the store for an RMA, which was approved (16/9/2021). The product was out of stock at that time, and i was told it would be… Read more

placed on order, for me to exchange with my faulty product when it arrived.

When returning to the store to pick up my replacement RAM (1/10/2021), i was told that no stock of my RAM was available, so the replacement had been changed to a refund. I was refunded the discounted value of my RAM, and was told to pay the difference out-of-pocket for replacement RAM, with no alternatives.

I re-ordered RAM identical to the product i returned (on the same day, 1/10/21). Within five minutes of ordering, the staff member walked to the back of the warehouse, picked up a new package of the RAM that was supposedly unavailable, and gave it to me to complete my new order.

I am very disappointed with MWAVE's handling of a relatively simple RMA. It is understandable that delays are to be expected due to impacts of COVID on international shipping, but i did not expect to be charged a considerable amount to replace a faulty product with an identical (working) copy, particularly when i explicitly stated i was happy to wait for a replacement rather than being refunded.

If at all possible, i will avoid purchasing any other products from this store due to their terrible post-purchase customer service.

Good Service! – How easy was it to navigate the store and find what you wanted? Good How satisfied were you with the range of products available? Good How satisfied were you with the quality of product(s) you bought? Good

Very good service, fast and efficient – Staff were very friendly, fast and efficient. Managed to solve my order issue! Massive warehouse and we'll setup for people to pick up Show details

Old faithful – Mwave continues to offer an extremely reliable experience, with a seamless pick-up service. Mwave continues to be my favourite supplier of PC components. Show details

Good customer service – Guy at the counter more than happy to help discuss new gaming computer for my son, we did purchase and it has worked out very well thanks Show details

Definitely would buy from again – The range of items was perfect for my new pc build, they were prompt at shipping and when I had an issue with an incorrect purchase they assisted me quickly to a solution. I’ll definitely buy products from them again Show details

Quick delivery, protective packaging, competitive pricing – I bought an Intel NUC from Mwave because they had the cheapest price I could find online. The delivery arrived in under a week. It was packaged in an outer box with air pocket plastic protective lining inside to protect the OEM packaging. Product worked as expected. One happy customer here. Show details

Staff helpful, but stock inventory inaccurate – The staff were very friendly, helpful, and on the ball, but I had to spend much longer there than I wanted because a purchase I made in the store turned out to not be in stock even though the computer was telling them that it was. Other than that, it was a good experience. Show details

Excellent customer service – The online store website and the app is easy to use. It is getting better as I believe Mwave is improving it. Much easier to d=sort the content to suit what I'm looking for. The range can improve, they do provide a wider range and a competitive price. Unfortunately the Aorus PSU I bout was DOA, it seems the Aorus brand is a bit dodgy. Mwave helped me to create a RA ticket, the process was quick and easy. Show details

Why say its in stock when its not really? – Overall an efficient and large operation at not the cheapest, but close to it, price. I wanted some Kingston RAM (memory) urgently, noted specifically something "in stock" and bought . Then had to wait and be treated like an idiot because they then said it was only "in stock at supplier" , which wasn't true (and what's the good of that anyway?). It cost me 2 drives to Lidcombe. Show details