Reviewer Photos & Videos
- Verified customer
Most disgusting service and experience
Recent experience with Myer Marketplace- last week I ordered drone DJI Mavic mini from Myer Marketplace online through Myer’s website for my holiday booked next week.
I received the product on Monday 17 Feb 2020 which I opened on 18th Feb and I noticed scratches on the unit and after setting up the device it showed an error as well.
I took pictures and send the pics straight away to the supplier via email and the response I received was that - ‘ it’s not possible and we take fraud attempts very seriously ‘
I do understand what kind of servic...e is this where a customer received the faulty product and upon reporting an issue with the product the customer humiliation instead of resolution. Next email I received from supplier was that he can’t do anything as I bought the product through Myers. I went to Myers Castle Hill and they have advised that Myer Marketplace is just like Aust post or chemist where you drop off and pick your stuff you have ordered and Myer has nothing to do with Myer Market.
Worst online delivery service ever
Ordered 300 dollars worth of products. Delivered in three different packages and only one package delivered within the 5-7 working days. I called myer and requested to go in store and collect the items myself as I was leaving the country and wouldn't be able to collect at the post office. Not an option. Requested to receive a refund once packages returned to Myer, was told this was no problem. Three months later, 7 phone calls and a lot of kind but inconsistent information from phone services I have still not received my refund! The parcels sat...at the post office for ages and as of today have been in the Myers store for nearly two weeks unprocessed (despite being told it would take 1-2 days to issue a refund once the parcel was in store, and 2 notes highlighting that these parcels are for refund). Horrendous process, will NEVER buy with Myers Online again. Attempted to make an official complaint and got passed from one person to the next, still havnt found who to speak too!
MYER online took my money but the order failed to process. No email notification, no communication. After 3 phone calls to them I am assured I’ll get my money back, 10 days later, no refund, no product and no communication. Worst online shopping experience I’ve ever had. A MYER one member for many years, means nothing. I’ll never order with them again.
Damaged, incomplete and open item dispatched
So many times Myer sends the wrong item or damaged items. What kind of people work in their Warehouse?!?!
I spend so much time contacting them to seek a resolution to their mistakes.
It is little wonder people are buying from overseas.
Bad online experience
Made unsuccessful attempt to buy fragrance online . The order get lost in transit after several attempts of communications I was able to arrange the replacement. They still trying to dispatch it , unsuccessfully. I expect at least expedite delivery after 10 days of waiting but no - regular 3 4 days plus got the email: sorry dispatch delayed. Sorry guys- never again
Items shipped separately
Items chosen online are often shipped separately. Ordered 2 items to be sent to family members address (twins) for their birthday. One item has been dispatched. Waiting now for second item to be dispatched. If item unavailable then do not have item on display.
- Verified customer
Terrible customer service
Terrible experience. I ordered some clothes with a gift card that I got for Christmas. I’m a mom who never treats herself so this is rare for me. I get the clothes late which is fine because I know the fires have delayed shipping. What is ridiculous is that the clothes had been tossed in the bag and a myer black tag was left on my jeans. I live 3 hours away from a Myer, I can’t just go in and get a tag off hence why I shop online. I contact customer service hoping for a solution. I am told by a rep named [name removed] “sorry that happened” and...that I can return the jeans or go into a local store to get the tag removed. I explained that I have a teething baby I can’t just go into said store to remove the tag and I refuse to pay shipping for their mistake. I am then ignored for two weeks. I contact Myer yet again. I am told by [name removed] that I can bring the jeans into the store ( which is 3 hours away ) or go into said store to remove the tag. I have no idea why they kept telling me to go to this specific store I assumed it must be affiliated. I expressed my concern for going into the store as I have anxiety but was assured that all’s I needed was proof of purchase. So in 40 degree heat I go to the store and the woman has no idea what I’m talking about and informs me they do not have the machine to remove my tag. So then I call customer service and [name removed] apologises. She says she can send me a return label and a gift card for $20. I said ok because it’s taken a month and has been the worst shopping experience of my life. So now I don’t even get to wear the jeans that I really love and to top it off I never received the gift card. If you are considering shopping here DON’T. I am so angry with the horrible quality of customer service. I feel so defeated and upset. I honestly pray that Myer goes out of business. I am reviewing this store as much as possible because I was ignored by customer service for weeks. Update: I’ve been sent the shipping label and told that I will still receive a $20 dollar certificate. It took three people to resolve this. Still not happy with the service and will no longer be shopping there due to the way it was handled
Purchased four items. Then advised they were coming from three separate stores. An item did not arrive and post office confirmed it was an incorrect address and they did a safe drop. Myer presumably requires signature of items but the item safe dropped was from their supplier. Not them. Australia Post have shunned responsibility. Myer originally said they would send another item then two days later also shunned responsibility. Way to go Myer! Weeks later and out of pocket. Why would I ever shop with you again. Apparently their are issues with...selecting pre populated addresses so be careful. The item missing was a match to another item I had to sign for so now have one without the other. The customer service was poor continuously talking over me when trying to explain the situation stating she was ready notes then proceeded to ask me basic questions about the issue.
Don't ever purchase with Myer online. I order items week ago and haven't received. Called them and they said one of the order is cancelled and said they will dispatch the rest of the items. Haven't received my refund or the items. Such a thieves
Furious!!! No returns on sale items. What a joke
No returns on clearance items even if you buy online. What the??? So you can't see the item and if it comes and is not what your expecting or wrong size too bad. Myer are pathetic and have lost me as a customer!!
Slow Myer gift card delivery, no online customer servie
I purchased a Myer Christmas gift card online on 11th Dec 2019 for my 82-year-old mother in law as we live in the United States. We found out on Christmas Day that it never arrived. I called their customer service and they told me that it was only lodged with Australian Post on 22nd December, it was still in VIC on Christmas Day, then it would take another 5 working days to arrive in the metro area in QLD.
When my mother in law finally received her card, it was addressed to my name rather than hers as the online account was registered under my...
Place order online. Order not lodged but money is taken. 5 phone calls and over a week later myre response "we haven't got to it yet" this company are thieves. They never offered to raise an order ( considering they already have my money! ) they never called back when they said they would. I've called them 5 times already in over a week and have been told the refund will be processed in a 48hr period. Over a week later still waiting! This company is completely incompetent. I wonder how many consumers have been stolen from by this company?!
Disappointing No Refund No Explanation
Placed an order in August for Father's Day. Goods were sent to an old address despite new address being 2 years on file. After several calls, finally received some items with another coming direct from supplier. Courier took it to old address, and to date am still waiting. Many frustrating calls to no avail, Myer won't give a refund saying they need to speak with supplier. Scenario is: 5 x Months on and $79 out of pocket. ON 1061223506 if they want to verify this complaint.
Failure to provide the item, and then won’t provide me with the refund details!
In December 2019 I ordered a dress for. Christmas function online. I then was advised the dress was no longer available and that they would refund the amount back to the MYER rewards vouchers I had used.
I have sent several emails and am told to check my junk folder. If it’s not there apparently they can’t do anything and can’t send it again. So now I am unable to access approx $70 of rewards.
They say the supervisor will respond and that doesn’t happen.
What a scam, all I want is one email containing the voucher number and details to con...firm it took place and so that I can shop in MYER without holding up other customers. I will not shop here again, unless this is made right! I’d rather give David Jones my money and not be scammed for rewards dollars!
- Verified customer
Beware of Myer online refunds policy
I must say at the beginning of this review, if I was giving a score on Myer online customer service, it would be 5/5.
Unfortunately I can't say the same for Myer online terms & conditions when it comes to a refund when an item is faulty. Which is why I have only given 1/5.
I purchased a Sunbeam steam butler which I had seen an assistant use in a ladies clothing shop. Looked absolutely marvelous & took creases out very easily. The one I had delivered from Myer online didn't perform nearly as well, so I contacted customer service who emailed a...
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Questions & Answers
I received my online purchased salt and pepper cuvee set of 6 champagne flutes except that one glass is missing. This is a Christmas present and I would like to know how this happened and where can I get another glass.
Why does it say product unavailable at pick up store,for click and collect.I thought it would be sourced from another store
I just received clothing from MYER online only to find the electronic tag has been left on. I tried to call but there is a message stating "they are experiences technical difficulties with their phone lines and cannot take calls". I live in a rural area so the nearest MYER is hours away. So my question: does anyone have an email address i can contact MYER on? That way i can upload photos as proof in an email. If you click "contact us" on the website it directs you to FAQ and no contact details.
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