Absolutely horrible experience. Glitch with online ordering system. It defaults to an old address. On receiving the confirmation email showing the wrong address. Called Myer within 5 minutes. They apparently can’t change the address and need to wait for the courier email. Received the courier email called them within 5 minutes and changed the… Read more
address with them to the correct one. There internal system takes 24-48 hrs to update. After multiple calls to Myer and the courier company to ensure my items don’t get delivered to a wrong address, what I was concerned about happened. No accountability or follow up done. The courier company is like the sender Myer are responsible. Now I am out of pocket. Will never shop from them again
Please do not shop online with Myer!!! I wish someone had have warned me! Refuse to refund my items as they were “clearance” items even though the sizing was incorrect and when I created an online return money was debited from my account by Australia Post through the Myer website and when a return label was not created they said “sorry contact Australia Post” please save yourself the hassle and money and do not shop online with Myer!
I use to be a big Myer fan, I’m also a gold member. While the quality of their products is usually higher quality than other mid level stores, their customer service especially online is deplorable. I waited 2 months for a scanpan skillet that I purchased on sale and then spent days chasing it up as I hadn’t received it. They refunded me the money… Read more
so I was left with no pan and unable to buy it at the price it was on sale for. Recently I bought 4 pairs of pj’s for my child and a pair of pants was missing. Rather than send me the pants or a new set I had to print out a label and return them myself, defeats buying online, so again I am left without the product that I bought on sale. No wonder they struggle in the retail sector- customer service and policy is rubbish.
Reviews with attachments
Anothetr dissapointing online order. Damaged gift boxes. I have understood Myer have no processes and standards in place to make online shopping an option or a good experience, zero convenience. Happy to shop elsewhere. I
Review for the product Delonghi coffee machine – Purchased product on 28/02/2024 online. Hardly used. While using the milk frother instead of steam, water comes out diluting the milk. Friends advised to take it back as faulty, took it back, asked for refund or gift card to buy possibly another coffee machine, however, since it was beyond one month suggested to repair it. Issue still persists. Very unhappy as product does not fit description. This time filmed as yo what happens.
They advertise a certain discount online in sponsored ads then when you click through and go to pay, the discount is no longer available. It’s misleading and deceptive conduct.
WELL! To say I’m annoyed is an understatement! They sent me the wrong product. No problems, gave them a call to sort out as their online chat doesnt have an option for incorrect products, only a full return. Customer service was less than helpful, wanted me to take the refund and repurchase the same item again at full price, but begrudgingly said… Read more
ok, she’d process and when they got the item back they’d send. No problems. 4 days after receiving notification they’d received the incorrect item back from Australia post i still had no communication so called them, they were all “yeah, it’s an acceptable time frame still” so wouldn’t even follow it up. They requested via email i do a review, so I did one outlining my shopping experience and received the below notification from them saying it wouldn’t be published! Obviously moderating consumer dissatisfaction, so that made me furious enough to share it here. PS a month after my initial order i still don’t have the correct product which I ordered for a trip I was taking. Last ever online shopping purchase from Myer, they are useless and their service is non existent. Have attachéd my original review along with their response. Nothing to moderate in it, just not what they wanted to hear obviously!
They are an absolute joke. I purchased a dress online and it had makeup all over it when it arrived. They could not miss seeing this when then packaged it. For a month now they waste my time and keep asking for information I have already provided them.
This year 2025 My experience with Myer online compared to last year out did themselves from ordering to biggest change Delivery! They didn’t use Courier Please this year for my delivery. Thank you Myer for listening to so many complaints re delivery service last year. Great looking sandals for Master 5 too!
Extremely disappointed in myer delivery. Ordered a ceramic item. It was shipped with no packing material and arrived broken. Went to the store for a replacement they tried to charge me $30 to get another one sent out. Wth Myer
FALSE ADVERTISING OF PRODUCTS THEY DONT ACTUALLY HAVE!! Myer delivers goods that are not what I ordered and then tell me that they know the products advertised on their website are not available. The photo shows what I thought I had ordered (a 500ml bottle). What I got sent to me was a 350ml satchel. My guess is they will remove this image and… Read more
the description ASAP.
I ordered two 500ml bottles of diffuser oil but was sent two 350ml sachets of diffuser oil. When I called customer service they told me there is a problem on their website and they know what is being advertised as 500ml bottles are actually 350ml sachets (that aren’t even advertised on the Myer website)! No offer of credit or sending out additional diffuser oil to make up the difference. No, the only options provided is for me to go to a post office or back in store to refund. Obviously NOT HAPPY as I ordered online to avoid Christmas shopping chaos. This is disgusting customer service for a long time customer. Will be taking my patronage elsewhere.
Photos show the bottle that I purchased and the second photo is what I received. Worse still is that the product sold out which means that heaps of people also ended up with satchels rather than bottles. Talk about a SCAM. And they knew about it!
I ordered three boxes of wine glasses through Myer online. This was packed with a bit of paper in the box, but nothing on the outside saying 'Fragile glass'. Of course the delivery turned up with a broken glass. Where is the care for fragile items, Myer? Clearly nobody there cares how anyone recieves their items. Kylie g
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Absolutely disgusting customer service clueless!! I bought 2 dresses they only sent one despite their email that my items will be sent seperate I was told after I called concerned regarding delay of second dress that it was delivered but it was not!! Myer you’re all a bunch of liers … my regret is not using PayPal but I will be taking legal action
Myer already charged amount and I paid by my credit card. They didn’t send me a confirmation email about my order or payment. I waited for 5 days then they sent me a email which said it’s ready to pick up. Until I received that email, I tried to track my order online to make sure about my order but it said ‘something went wrong’ then I couldn’t… Read more
track my order at all. If it is out of stock, they should contact me or do not take money from my account until they prepare my item.
This has been the most frustrating experience I’ve had with any online retailer. I received my order in damaged packaging, and when I contacted Myer’s customer service to ask for a proper replacement, they told me I’d have to either go into a store or take it to the post office to return it. If I could easily go out, I wouldn't be shopping… Read more
online in the first place!
The whole point of online shopping is convenience — not having to jump through hoops to fix a mistake they made. Myer seriously needs to rethink how it supports online customers. Very disappointing, and I won’t be ordering from them again.
I’ve ordered several times from Myer online, and each time they use Courier Please for delivery—and it’s been a disaster every time. Most recently, my parcel worth around AUD 500 was “delivered”: the driver took a photo, marked it as “signed safe place”—but when I arrived, the package was gone. Completely stolen. Even worse, Courier Please… Read more
provides zero customer service, no direct contact number—just a chatbot that never responds.
It’s completely unacceptable for a retailer of Myer’s status to rely on such an unreliable courier. I’ve already submitted a formal complaint—attached tracking info, delivery photo, and value of goods—but still waiting for a proper resolution.
My advice to Myer: • Stop using Courier Please for home delivery. • Offer safer options Provide customers with secure tracking and accessible support. Until then, I can’t trust Myer online anymore. It’s disappointing and frankly irresponsible to let your reputation be damaged by poor courier choices. Order number: 1151006100
Shocking! I ordered a lounge suit for my mother for her birthday. I was absolutely disgusted to see the product had been used (obviously a return) the cuffs were filthy, there was pilling, the waistband elastic was stretched and folded over- clearly it was well used! I called customer service, they wouldn't replace it asking me to come into… Read more
the store or write to customer service in an email after i provided all the information on the phone already, not to mention how long i had to wait. I would prefer to shop at Dj’s given this disgusting experience- the item was putrid! Shame on you Myer, what kind of processes do you have in place to allow for this to happen!
Myers themselves were good. What ever transport company was hopeless. The last i heard via email was when my parcel was shipped. Over a week, got no notification on any delivery update. The useless company they went through kept saying item not found. Finally 9 days later after being shipped. I finally received my goods with no updates. When I… Read more
got my item, the transport company showed how little they cared with a decent hole through the external box which went through the internal box with goods in it( hence the 2 photos) as I said. Myers did nothing wrong but going of the useless transport company. I was starting to think I would never receive item. Than to see the little care factor that they showed. Due to the worst experience I have ever dealt with with a transport company. I will never buy from Myers online with the horrible delivery option they have. I would rather shop anywhere else where I have always had fabulous experiences with delivery. Sorry Myers. Your delivery option is the worst I have seen and won't shop with you again
Latest follow-ups
First for first time, (Myers normally very good), an item was an attempt delivery to my place. Normally then I get a message to let me know it is at my local post office. A couple of weeks after the order I view Track my Order and it stated the… Read more
courier driver attempted delivery and the item was being held. It stated the driver left a card. No the driver didn't leave a card. In fact cards haven't been left for sometime now you get a text. The destination of the parcel was not listed. I rang Myer Customer Service and they too couldn't work where the parcel has been left. The customer service operator told me she would get back to me. Three days later, she hasn't. I ring again. The next customer service officer put me through to store purchases (I told him it was in fact an online purchase. He still transferred me. In fact he couldn't wait to 'pass the buck'). So of course the girl I was put through to then states I need to ring customer service as they don't do online. I told her I had in fact rung customer service. Very frustrating I told her my story yet again and she said well clearly the issue is with the courier. Wrong! Myer subcontract to the Couriers. It was Myers parcel, I have paid for it, I don't have it and I don't know where it is. I can't contat the couriers so why am I being disadvantaged? Second girl also tells me she will get back to me. Has she, no of course not. It is clearly rhetoric. I am extremely disappointed (of course you can't email Myers only phone. That is not suitable and doesn't work. They give you the distinct impression they don't care and can't wait to end the call as quickly as possible). This was meant to be a birthday present for a birthday which has now passed. So I have no choice but to post this. Perhaps Myers will get in touch and do something now. I wish I had read previous reviews on this site. Clearly the Couriers are hopeless and have care factor of zero. Terrible drivers and quite rude and very unfriendly. Certainly bringing myers business down. I have no choice but to go to ACCC now. Never buying from Myers online again. Jenny N
Follow-up · Again same courier. Rude, doesn't follow my requests. No hello, goodbye. Bashes on the door and rings doorbell. It always frightens so again I had to ask him just to use rhe doorbell. Nope. He yelled some abuse at me and drove off. Have reported the matter to Aust Post again as he is a contract delivery driver for them. I doubt I will order online again.
I am writing to formally raise a complaint regarding an undelivered order placed through your store for a seatbelt adjuster, purchased for my pregnant wife. She received an order confirmation email, but no further updates were provided. A tracking… Read more
number was issued, however it has never worked. After following up, we were told the item was “delivered,” despite there being no delivery notification, no tracking updates for over a month, and no package received. You later provided a photo allegedly showing proof of delivery, with a date stamp matching the claimed delivery date. I was working from home on that day and can confirm there was no buzzer, knock, or delivery attempt. We receive deliveries regularly at our address and have never experienced a missing delivery of this kind before. It is now the end of January and will be February tomorrow, and despite repeated follow-ups, we still have no resolution. We are continually told that you are “waiting for the supplier to respond,” which is not an acceptable outcome. As the retailer, Myer is responsible for ensuring delivery or providing a remedy internal supplier delays should not be passed on to the customer. At this point, I am requesting immediate action, not further delays. Please confirm within a defined timeframe one of the following: A full refund, or A replacement shipment with valid tracking, or A clear resolution plan with a firm completion date If this matter continues to be delayed without resolution, I will have no choice but to escalate this further. I expect a prompt and definitive response.
Follow-up · The item cost was $53 The payment made via online, and the delivery method was questionable because they did not give any updates if their is a delivery schedule and didn't even bother to notify if the item was delivered. Until now there is no resolution. We didn't even received the item. It's another $53 loss for us which Myer pocketed. They… Read more
DO NOT USE MYER ONLINE! Ordered a Tramolina Lyon frypan online, and 6 weeks later Myer refunded the purchase amount as they didn't have the frypan. Got the pan direct from Tramontina a few days later, but it was slightly more expensive, and now Myer… Read more
won't reimburse me for the difference even though they're liable under Australian Consumer Law. The reviews show that so many people have had the same issue! And I'm a Myer One member! Not "my store" anymore!
Follow-up · Why was it unavailable? I don't know because Myer have never offered an explaination. My guess is they never had one to start with, and when they realised it was easier (for them) to cancel the order in lieu of purchasing from a third party, they looked after their own interests. What was the refund process? They simply refunded the amount back to… Read more
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Positive reviews
I usually shop on line and then click and collect at my nearest Myer store, at Mt.Gravatt. It’s such a pleasure to go upstairs to the hub to pick up my order. I’m always greeted by Vikki, who is a valuable asset to the company. Thankyou Vikki, for being so friendly and courteous.
‘ SIMPLE THE BEST ‘ online shopping company – Myers , One of the best online shopping companies. Your product ARRIVES . Generally earlier than expected sometimes later. But Myers always informs you were your product is. Quality is always up there, Sometimes I’ll pay that little bit more than take the sales from another company because - with myers the product arrives. And living out bush that’s a big thumbs up from me
Double Wall M&W cups are good – Maxwell & Williams Blend Double Wall cups 2 x 250ml Great cups. Good size. Good quality. Bought on special online $9.98 so even better. Staff on Click & Collect Myer Erina NSW gave fast service, polite and friendly.
Negative reviews
Myer uses a delivery service HUNTER EXPRESS that has a 1.4 star rating with 89% & the reviews are overwhelmingly negative, focusing on poor communication, lost or damaged items, and significant delivery delays. Customers frequently report tracking issues and unhelpful customer service, often rating them poorly on platforms like… Read more
ProductReview.com.au and Trustpilot. THIS IS A REFLECTION OF THE STORE MYERS . they should change their delivery company so they will have a better rating with their customers - this totally puts me off ordering from Myers again. delivery was a no show and they were uncontactable .
DO NOT ORDER ONLINE - it is very difficult to return items. The AI Chat Bot takes your order details, and consistantly says it can't match them up. Then I rang the phone number, which was AI, and it said to go to the chat bot, or to a store. I'm too far from a store, which is why I ordered online. Extremely frustrating.
My experience with Myer has been extremely frustrating. I placed an order for a mattress on 17 February with a delivery estimate of 3–7 business days. The mattress was apparently lost in transit, yet no one from Myer contacted me to inform me or provide any update. I had to repeatedly chase this up myself, wasting a lot of time trying to get… Read more
answers. I requested a refund over a week ago, and when I called yesterday I was told it had not even been processed yet.
I was also promised twice that a manager would call me back to resolve the issue, and both times this never happened.
The lack of communication, accountability, and basic customer service has made this one of the worst retail experiences I’ve had. I expected far better from a major retailer like Myer.
Recent reviews
Pathetic Customer Service. Ordered online, mistakenly old address was saved, contacted them right away but they said that they can’t do anything now, contacted the courier. Lost my purchase!
Absolutely disgraceful “customer service“ bought men’s BOXERS aka sleepwear online Ordered wrong size realised error as soon as received Posted back - unopened!! Received them back in post with refund denied slip attached. Back n forth with”customer support” ( more like zero support) Got nowhere so logged with fair trade to investigate . Boxers… Read more
are not in the excused from refund list . As for being open-the customer service team in refund department opened them to assess!! And then declined refund because they were open!! Myers is a disgrace.
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To make matters worse, no form of compensation, solution, or customer support was offered despite the delay and inconvenience.