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Quick to buy but hope you like waiting for the delivery
Purchased a bed for my parents on Myers website contrary to my instincts. The site was easy to use but the delivery through fast away courier (aramex) is very frustrating. The tracking is poor. The communication is poor. The best delivery window they could suggest was 9am to 5pm!! The day came and went and I’ve been waiting. No delivery. No communication. No respect for my time at all.
I’ve now made the mistake of purchasing from Myer online on several occasions now.
1. You can purchase 2 packs of the same underwear and they will arrive weeks apart with no explanation and online notifications advising that your order has been delivered.
2. You will experience extremely lengthy delays between placing your order and receiving your order, with no explanation. Email notification will advise that your order was due for delivery a week prior.
3. Terribly hard to get through to customer service on phone - they either don’t answer o...
Myer accepting orders and taking money when there is no stock.
Placed an order on 17 June. Received immediate confirmation email with expected delivery date. I waited 4 days no tracking order issued. Concerned I rang Meyer to be told no stock, been placed on back order. I cancelled order as this was a gift. While on the phone I checked another order for $300 I made 5 minutes prior only to be told the same thing even after receiving confirmation email with expected delivery date. I subsequently cancelled this also.
So Myer are taking orders and accepting money for stock they clearly do not have and do not alert you item is out of stock. They are taking your money for stock they do not have. I have decided to report this bad business practice to the ACCC.
Worst customer service
I purchased a shoe online and thier delivery partner was courier please which didnt let me track until that very morning . The delivery person didn’t even ring bell for someone to come and collect it ( my flatmate was home ) and left it in the insecure place and my order was stolen. I contacted myer very next day and the lady on phone said myer can’t help as it is already been delivered and they have proof of it. She said talk with courier service . What a waste of money and time . Never gonna return for purchase .
Terrible online customer service
I received a damaged good delivered. I tried three times to call the number to discuss it with them.
I waited 15 minutes each time. Then I selected multiple options but could not get through to anyone.
Do not shop online with Myer.
Choose another online option.
Pathetic online shopping
I have tried all weekend to place an online order with Myer. First it kept refusing my password and I have repeatedly sent messages for it to be reset which has been totally ignored. Then i tried placing an order as an guest, went to pay for it using PayPal, "generic error" then I tried with my credit card, "generic error" again and I have now given up on shopping with Myer.And the money has been removed from my account but no receipt or anything from Myers what a rip off who ever is running Myers online orders is running a scam. Do not shop with them
i ordered boots online. For some reason my account reverted to my old address (havent lived there for 2 years) . I immediately called myer and was told I would have to redirect through australia post . I called Australia post and after 2 hours of being on hold and being generally messed around I was told MYER HAD PUT A NO REDIRECTION ON MY PACKAGE. So there is nothing I can do, I have lost my very expensive boots. I have shopped at myer my whole life , I will never shop there again.
Despatched from 3 different stores. Delivered by Aust Post, left in full view of the street on different days. 2 out of 3 items stolen. NOT IMPRESSED, CARELESS.
e returns card showed 0 (zero) balance instead of 100$
I used a gift card online. I received the product (shoes) and they didn't fit. So I returned them instore and had the money returned (so I thought) onto a gift card, but an e gift card. I received an email from Myer saying I had the e gift card, with a number. When I entered the number online, it was rejected as it was already used. So looks like the money was refunded onto air! I have a gift card with zero balance after returning an item worth over 100 dollars. Myer has yet to respond.
Now that was a waste of $130+
I was awaiting an order of 2 dresses from Myer. After nearly 3 weeks, I enquired online only to find out that the dresses were still waiting to be dispatched. At that time, I noted that my old address was being used for delivery, even though when ordering I submitted my new address. I called customer service and was assured that I could change the address through Australia Post before delivery. After another week and no email for Aust. Post I logged in to Myer Online Orders, only to find that apparently my dresses had been sent less than a ...week after I had ordered them to my old address. No email from Australia Post in my email account although Myer Customer Services deferred differently. "An email was sent" was the claim. My response was "I didn't get it!" The explanation from Myer re the online tracking order saying that my dresses had yet to be dispatched, was that "sometimes that happens, it takes a while to catch up." I contacted the old address, only to receive no response. I spoke to Australia Post only to be told that the package was not signed for due to COVID. Myer, however, knows better and assured me that it had definitely been signed for. Show me the proof. What a CROC! Oh and for that person who got scammed $130 trying to pay online, I have had at least 3 x $20 gift cards eaten up by that same monster and never received a response from Customer Services when writing my concerns.
- Myer Online Store
Do not shop at Myer
Given you, Myer, are such a large, well-known department store, I cannot fathom how you are so disorganised and probably for that reason and the amount of complaints you would receive about your customer service, you do not allow online feedback – ridiculous.
I purchased two matching pillowcases and 1 arrived with no comment on status of the other. I called, on hold for 30+ minutes and was advised you were sourcing stock of the other, which could take 2 weeks – fair enough… The lady was nice enough once she bothered to answer the phone, and of...
Online order gets delivered to a warehouse on the outskirts of town
Hot take: people order online for the convenience of delivery to their door. Imagine my surprise to find I have to go and pick up the order from some warehouse that is literally 3 times further away than the actual Myer store. Why would anyone want this? Goodbye Myer. Our friendship is over.
I got scammed $130
I went to purchase a bag online, and it kept coming up with general error, tried again and same response until my card got declined; turns out the money was coming out but my order wasn't going through now I will have to contact customer service honestly can't believe they are still in business its an actual joke.
always found it works for me, love a bargain and free delivery.
wha t can i say it works
not sure whether I get points though, never checked.
love free delivery and a bargain
Unable to purchase without creating an account, then I tried creating an account but did not go through......fix your website ...I’m frustrated....how on earth do you expect people to shop for half yearly sale
Questions & Answers
Hi there I have ordered the Beatles lego and noticed the money has come out twice ,once on Weds 14th April (with my reward taken off )and again on the 23 April for the full price of $129 ,could you please explain why to me as I only wanted one of these .Thanks for your help cheers Janice
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