I ordered gloves online and they arrived within a week. Kept in touch so I knew when to expect them to arrive. Easy to find product online and enough choice, good quality brand was available. Show details
Ordered a handbag online, a few days later my order was cancelled due to no stock. Fair enough but saw exactly the same bag (checked stock no) for sale a few days later for $20 more, then a few days after that for $75 more. Did a review on Myer site but they don't publish disparaging reviews. Had purchased different items a month or so earlier… Read more
with no problems however Myer have lost me as a customer now. And more so after I read all the poor reviews here.
Pretty disappointing experience. I placed an online order on Monday and the money was taken straight away, only to be told on Thursday that the item wasn’t actually in stock. I don’t understand why an item is available to purchase online if it’s not available. Things happen, but stock availability should be accurate before taking someone’s money. Still waiting for my refund to come through.
Reviews with attachments
Anothetr dissapointing online order. Damaged gift boxes. I have understood Myer have no processes and standards in place to make online shopping an option or a good experience, zero convenience. Happy to shop elsewhere. I
Review for the product Delonghi coffee machine – Purchased product on 28/02/2024 online. Hardly used. While using the milk frother instead of steam, water comes out diluting the milk. Friends advised to take it back as faulty, took it back, asked for refund or gift card to buy possibly another coffee machine, however, since it was beyond one month suggested to repair it. Issue still persists. Very unhappy as product does not fit description. This time filmed as yo what happens.
ZERO Stars. Myer's online customer service is horribly rude, condescending, and ignorant. The people replying have no care whatsoever, which is evident in their horrid spelling and grammar. If you contact them with a legitimate concern, they reply with sarcasm and completely fail to address the concern. Typical replies are: "Thanks for getting in… Read more
touch. We hope you are enjoying your product. Have a wonderful day." This type of utter disdain for customers is beyond ridiculous.
Ordered over $300 worth of homewares from Myer and the items arrived smashed to pieces due to appalling packaging. Multiple dishes and porcelain items were loose in a box with virtually no protective wrapping whatsoever. I cut my hands unpacking broken shards and now also have to deal with disposing of dangerous broken goods myself. After DAYS of… Read more
back and forth, being left on hold for over an hour during business hours and chasing missing items, Myer’s response was to offer a pathetic $40 gift card.
Not only is that insulting given the damage and safety risk involved, but they also initially expected me to keep unsafe shattered items in my home and organise disposal myself.
This entire experience has shown:
Extremely poor packaging standards Terrible customer service No accountability No understanding of consumer rights or basic customer care
A premium department store charging premium prices should not be sending dangerous broken goods through the mail with no care taken in packaging.
I will not be ordering homewares from Myer online again.
Really disappointed with the packaging of the product. It just destroyed the coat I bought for my mum.
I wanted to purchase a couple of Sass and Bide items and missed the cut-off from their direct website so I had no other option than to purchase through Myer online. I ordered on April 7th, the goods were delivered on the 24th. I understand sometimes there can be hold ups and I did receive an email about a week and half after my order was placed so… Read more
I decided to exercise some patience. However after waiting all that time I was horrified when my delivery show up. A small to medium post pack showed up looking like it had a ball inside and when I opened it indeed what I found was my otherwise beautiful palazzo pants and fine mesh skirt both just stuffed in carelessly, both rolled in balls like they'd been thrown in a dirty laundry hamper. I'm just flabbergasted that Myer think this is acceptable!
Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund. I specifically purchased the items… Read more
together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.
- +6
I bought a set of four teacups and saucers, which really were just individual items sold together, each of them having its own price sticker and could be sold individually. When they got delivered, one of the saucers was broken, so I took it to Myer for exchange. The staff member there was incredibly rude to me, and told me that I had to bring… Read more
the whole set back for a refund, and to then buy the set again. I told her that the saucer was the same as the one sold individually (and I'd brought a new one down from the homeware department for exchange, which had the same price sticker as the one on the broken saucer), but she kept insisting that she "didn't make the rules" and that she was right. One of her colleagues then intervened to say that it's possible to exchange just one saucer, but also that her colleague's position was also right (an impossible assertion).
A few weeks later I got an email from Myer inviting me to write a review of the set for a chance to enter into a sweepstake. I mentioned that it was a horrible experience getting a broken dish exchange. I then got an email back from Myer alleging that I had not met their requirements in review. Having looked at the requirements again, there wasn't one that I even came close to breaching, but of course Myer doesn't like people sharing the ugly truth of their horrible customer service.
I then forwarded the email chain to their customer service, and after multiple attempts at asking them to read the chain, all I got back were four requests to provide information on what happened, and two requests for me to clear my cache before posting. One even asked me to confirm my "full name, phone number, and email first".
This level of incompetence is unbelievable, particularly for a large company like Myer. Its customer service team can't deal with an accusation that Myer made against its own customer. I will post images of the emails, so you can judge for yourself.
They advertise a certain discount online in sponsored ads then when you click through and go to pay, the discount is no longer available. It’s misleading and deceptive conduct.
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WELL! To say I’m annoyed is an understatement! They sent me the wrong product. No problems, gave them a call to sort out as their online chat doesnt have an option for incorrect products, only a full return. Customer service was less than helpful, wanted me to take the refund and repurchase the same item again at full price, but begrudgingly said… Read more
ok, she’d process and when they got the item back they’d send. No problems. 4 days after receiving notification they’d received the incorrect item back from Australia post i still had no communication so called them, they were all “yeah, it’s an acceptable time frame still” so wouldn’t even follow it up. They requested via email i do a review, so I did one outlining my shopping experience and received the below notification from them saying it wouldn’t be published! Obviously moderating consumer dissatisfaction, so that made me furious enough to share it here. PS a month after my initial order i still don’t have the correct product which I ordered for a trip I was taking. Last ever online shopping purchase from Myer, they are useless and their service is non existent. Have attachéd my original review along with their response. Nothing to moderate in it, just not what they wanted to hear obviously!
They are an absolute joke. I purchased a dress online and it had makeup all over it when it arrived. They could not miss seeing this when then packaged it. For a month now they waste my time and keep asking for information I have already provided them.
This year 2025 My experience with Myer online compared to last year out did themselves from ordering to biggest change Delivery! They didn’t use Courier Please this year for my delivery. Thank you Myer for listening to so many complaints re delivery service last year. Great looking sandals for Master 5 too!
Extremely disappointed in myer delivery. Ordered a ceramic item. It was shipped with no packing material and arrived broken. Went to the store for a replacement they tried to charge me $30 to get another one sent out. Wth Myer
FALSE ADVERTISING OF PRODUCTS THEY DONT ACTUALLY HAVE!! Myer delivers goods that are not what I ordered and then tell me that they know the products advertised on their website are not available. The photo shows what I thought I had ordered (a 500ml bottle). What I got sent to me was a 350ml satchel. My guess is they will remove this image and… Read more
the description ASAP.
I ordered two 500ml bottles of diffuser oil but was sent two 350ml sachets of diffuser oil. When I called customer service they told me there is a problem on their website and they know what is being advertised as 500ml bottles are actually 350ml sachets (that aren’t even advertised on the Myer website)! No offer of credit or sending out additional diffuser oil to make up the difference. No, the only options provided is for me to go to a post office or back in store to refund. Obviously NOT HAPPY as I ordered online to avoid Christmas shopping chaos. This is disgusting customer service for a long time customer. Will be taking my patronage elsewhere.
Photos show the bottle that I purchased and the second photo is what I received. Worse still is that the product sold out which means that heaps of people also ended up with satchels rather than bottles. Talk about a SCAM. And they knew about it!
I ordered three boxes of wine glasses through Myer online. This was packed with a bit of paper in the box, but nothing on the outside saying 'Fragile glass'. Of course the delivery turned up with a broken glass. Where is the care for fragile items, Myer? Clearly nobody there cares how anyone recieves their items. Kylie g
Latest follow-ups
I have recently ordered heating cooling and air purifier from myer online store on 13 may 2026 using my Myer one account. I did not realise that I still have my old address in Myer one account before I submit the order and it didn't ask me to verify… Read more
my delivery address before I submit the order.
When I received order confirmation email I saw my old address and immediately I contacted Myer one customer support team to report it if they can help me to update the address. They advised me that I have to contact currier service ones I received tracking number to update the delivery address and never told me it is not possible to redirect the parcel.
On 15 may 2026 I received tracking number and contacted currier service (Australia post) but they were unable to track the parcel. I called Myer to let know them know and even Myer agent faced same issue. I have cleared explain my reason for call is to update parcel delivery address.
They assured me that will inform Currier service to redirect item to correct address.
On 18 may 2026 I received another email with same tracking number I was able to track the item it was already in transit in Tasmania.
I contacted Australia post to let them know that item is heading towards wrong address and they assured me sender raised query so I don't have to worry about it.
On 19 may 2026, item was delivered to wrong address without notifying me.
Since, then I have contacted both Myer team and Australia post they simply say they delivered the item to the address listed at the time of order placed.
Both are big busy but their customer support service is very poor.
Today, I received call from myer dispute resolution team and they already delivered item so they can't do anything.
Big concerning thing their customer support won't escalate issue when there time to resolve it to customer satisfaction.
When time runout issue get escalated but already to late. I accept that I made a mistake to submit order with wrong address but Myer customer service had easily prevent to buy saying it isn't possible to change address or redirect parcel I would have cancel the order immediately. But they make me feel that it is possible to update address and redirect the parcel.
Most worrying thing is when Myer dispute resolution team have not show any signs they don't have robust system. They always blame customer with statement they delivered package to address listed at the time order was submitted. I wonder how they claim dispute resolution team? Because resolution is by negotiation not by repeating same statement again and again. Please avoid Myer online shopping and because they are very rigid to assist customer and never expect resolution to customer satisfaction they simply referto their business policy
Follow-up · Item was heating cooling air purifier with around 182.00 aus dollars. I have reach out company for refund or replacement item they never agreed. They simply have one line answer: we delivered but I never received the item. They have very inefficient people on customer communication line. I feel that they were prepared to speak two wards" we delivered". I give up
- +3
I bought a Regatta knit dress in Myers Online on 24 April 2026. I received it yesterday and excitedly opened it only to see it wasn’t the dress i ordered and when i checked it wasn’t even the brand. How come those who packed orders never checked… Read more
what they are packing? This is the 2nd time it happened to me. Well, yes i can return for a refund, but that’s not the point. Myers should take responsibility training staff in the warehouse or where their packing is how to pack- attention to detail - ensuring they are packing what was ordered. It’s not just the disappointment but you know, the hassle and the time you spend returning them. I bought it to wear to a special occassion am going to - but what i received was totally different than what i ordered.
Follow-up · I went to Myers Southland. One good thing about Myers is that it’s always quick and easy to return/refund but it’s just a job for them, yes they will ask for the reason but only to fill up the return/refund form, that’s it. No one took note of what i said - because on the box it had my order number and description of my order. How come they put… Read more
First for first time, (Myers normally very good), an item was an attempt delivery to my place. Normally then I get a message to let me know it is at my local post office. A couple of weeks after the order I view Track my Order and it stated the… Read more
courier driver attempted delivery and the item was being held. It stated the driver left a card. No the driver didn't leave a card. In fact cards haven't been left for sometime now you get a text. The destination of the parcel was not listed. I rang Myer Customer Service and they too couldn't work where the parcel has been left. The customer service operator told me she would get back to me. Three days later, she hasn't. I ring again. The next customer service officer put me through to store purchases (I told him it was in fact an online purchase. He still transferred me. In fact he couldn't wait to 'pass the buck'). So of course the girl I was put through to then states I need to ring customer service as they don't do online. I told her I had in fact rung customer service. Very frustrating I told her my story yet again and she said well clearly the issue is with the courier. Wrong! Myer subcontract to the Couriers. It was Myers parcel, I have paid for it, I don't have it and I don't know where it is. I can't contat the couriers so why am I being disadvantaged? Second girl also tells me she will get back to me. Has she, no of course not. It is clearly rhetoric. I am extremely disappointed (of course you can't email Myers only phone. That is not suitable and doesn't work. They give you the distinct impression they don't care and can't wait to end the call as quickly as possible). This was meant to be a birthday present for a birthday which has now passed. So I have no choice but to post this. Perhaps Myers will get in touch and do something now. I wish I had read previous reviews on this site. Clearly the Couriers are hopeless and have care factor of zero. Terrible drivers and quite rude and very unfriendly. Certainly bringing myers business down. I have no choice but to go to ACCC now. Never buying from Myers online again. Jenny N
Follow-up · Again same courier. Rude, doesn't follow my requests. No hello, goodbye. Bashes on the door and rings doorbell. It always frightens so again I had to ask him just to use rhe doorbell. Nope. He yelled some abuse at me and drove off. Have reported the matter to Aust Post again as he is a contract delivery driver for them. I doubt I will order online again.
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Positive reviews
I have found Myer to be reliable in their service. The products have always arrived in tip top condition. I have ordered items which Myer sent from their stores in Victoria and elsewhere. They really made an effort. I also find that their deliveries are faster than David Jones. I will keep buying from Myer Show details
I purchased floor rugs , and I am extremely happy with them . As they look amazing , And the value for money and large size I purchased. So easy to buy Myer online , the whole Process was so easy from the time I ordered to delivery .
I usually shop on line and then click and collect at my nearest Myer store, at Mt.Gravatt. It’s such a pleasure to go upstairs to the hub to pick up my order. I’m always greeted by Vikki, who is a valuable asset to the company. Thankyou Vikki, for being so friendly and courteous.
Negative reviews
Do not and I mean do not buy furniture from Myers online as a Myers one customer they really abandoned me over the useless Alfordson king bed pine frame. Do an online search on this bed frame and you will find plenty of people with the same issues we have with it. They don't want to pick it up or refund it. The company that ships it gave them an… Read more
explanation that satisfied them and I was completely fobbed off today. I am escalating the complaint going to ACCC about the process and treatment all for a bed frame. I live 2.5 hrs from town my mistake trusting that we are valued customers NO MORE MYERS I bought a king size mattress now I have no working frame to put it on.
I made an order late at night. The system automatically put my address in as an old one. I called the next day. Nothing with the order had been processed yet, but the lady said "there's nothing I can do". Once the order has been dispatched to a courier, I can contact the courier myself and see if they can redirect it. This seems a much riskier and… Read more
more difficult route than them choosing "not to be able" to cancel or change information on a very recent order. Poor customer service. I have been a Myer One member and loyal customer for a very long time, but will absolutely reconsider my future purchases with Myer.
Myer used my personal information for marketing without consent When placing an online order, Myer collects personal information such as a mobile phone number. In my case, that number was subsequently used to send marketing SMS messages, even though I do not recall actively opting in to receive them. Although the messages include an option to… Read more
unsubscribe, some customers may still be charged for sending the unsubscribe SMS. Customers should not have to pay to stop marketing messages they did not knowingly request.
My mobile is also used for work. If I receive an SMS while driving, I may need to pull over because it could be from a client. It is extremely frustrating to stop safely, check the message and discover that it is unsolicited advertising.
Responsible retailers should require customers to actively opt in to SMS marketing, with the default being no marketing messages. Providing a mobile number for order processing or delivery updates should not automatically be treated as permission to send advertising.
This experience has reduced my trust in Myer’s handling of customer information and makes me unlikely to shop through its online store again.
Recent reviews
The most pathetic on line purchase debacle ever!!! They use a 3rd party supplier for the goods and Australia Post to deliver. After nearly two weeks from payment they could not say if or when the item would be delivered. Show details
Zero customer service. It is over a month and I still haven't received my order. Shippit was used to deliver. Photo proof of delivery was fake. No success chasing up over 6 times!!. Out of pocket on a $200 pair of boots. Extremely dissatisfied. Order number1166190098 Show details
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I forgot to mention it got the same order/style number i ordered which they included in the parcel but what they put inside wasn’t what was described