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Myer Online Store

Myer Online Store

1.5 from 172 reviews

Reviews

(15)
(4)
(4)
(7)
(142)
  • Product Quality
    2.1 (78)
  • Return Claim MadeYes (35) · No (105)
  • Shipping
    2.0 (60)
  • Customer Service
    1.0 (1)

Reviewer Photos & Videos

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Raman

RamanSydney, NSW

  • 3 reviews
  • Verified customer

Most disgusting service and experience

published
Product Quality
Return Claim MadeYes

Worst online delivery service ever

published
Return Claim MadeYes

Melanie and Domenic

Melanie and DomenicGreater Melbourne (Metropolitan), VIC

  • 9 reviews

Always makes mistakes!

published

Ordered a present for click and collect for my mums birthday and have had nothing but dramas to be told they cannot provide item when they said they could at first and I paid for it.
Utter disgrace

Product Quality
Shipping
Return Claim MadeNo
Jane K.

Jane K.Greater Melbourne (Inner), VIC

Never again!

published

MYER online took my money but the order failed to process. No email notification, no communication. After 3 phone calls to them I am assured I’ll get my money back, 10 days later, no refund, no product and no communication. Worst online shopping experience I’ve ever had. A MYER one member for many years, means nothing. I’ll never order with them again.

Return Claim MadeYes

annieleem

annieleemSouth East Queensland, QLD

  • 4 reviews
  • Verified customer

Myer!

published

I have been shopping on the myer website for a few years now and I always have had such a positive experience. The items are good quality for what you pay for. The whole order process is easy and shipped so fast.

Shipping
Return Claim MadeNo

No more online Myer shopping for me

published

Only one of the 2 items I ordered arrived.. Now I have to pick the other parcel up from the Post Office. The Myer call centre staff however were excellent but I won’t order online with Myer again.

Return Claim MadeNo

Georgie G

Georgie GMelbourne

  • 2 reviews

Not everything was delivered and it looks like my beauty products have already been used.

published

The good delivered were used which is disgusting. Not all the items on my order were sent.its a long wait time to talk to anyone about the issue. TERRIBLE and unhygienic.

Return Claim MadeNo

Fet91

Fet91Goulburn Valley, VIC

  • 9 reviews
  • Verified customer

Disappointed

published

Placed an order over a week ago- haven’t even been notified that items have been sent. Last time my order took over 2 weeks (Myer quote max 7 business days). Myer is dropping the ball and fast becoming an unreliable store.

Return Claim MadeNo

TasShopper

TasShopperHobart

  • 2 reviews

Damaged, incomplete and open item dispatched

published

So many times Myer sends the wrong item or damaged items. What kind of people work in their Warehouse?!?!
I spend so much time contacting them to seek a resolution to their mistakes.
It is little wonder people are buying from overseas.

Return Claim MadeNo
Vladislav T.

Vladislav T.Sydney, NSW

Bad online experience

published

Made unsuccessful attempt to buy fragrance online . The order get lost in transit after several attempts of communications I was able to arrange the replacement. They still trying to dispatch it , unsuccessfully. I expect at least expedite delivery after 10 days of waiting but no - regular 3 4 days plus got the email: sorry dispatch delayed. Sorry guys- never again

Shipping
Return Claim MadeNo

Chisholm1

Chisholm1Hunter Region, NSW

  • 4 reviews

Items shipped separately

published

Items chosen online are often shipped separately. Ordered 2 items to be sent to family members address (twins) for their birthday. One item has been dispatched. Waiting now for second item to be dispatched. If item unavailable then do not have item on display.

Return Claim MadeNo

Bev

BevSouth-Eastern Region, NSW

  • Verified customer

Terrible customer service

published
Product Quality
Shipping
Return Claim MadeYes

Kelly

Kelly

  • 4 reviews

Poor Service

published
Product Quality
Shipping
Return Claim MadeNo

Online Order

published

Don't ever purchase with Myer online. I order items week ago and haven't received. Called them and they said one of the order is cancelled and said they will dispatch the rest of the items. Haven't received my refund or the items. Such a thieves

Product Quality
Return Claim MadeNo

Vicki

Vicki

  • 3 reviews

Furious!!! No returns on sale items. What a joke

published

No returns on clearance items even if you buy online. What the??? So you can't see the item and if it comes and is not what your expecting or wrong size too bad. Myer are pathetic and have lost me as a customer!!

Product Quality
Return Claim MadeYes
Dreamcatcher

DreamcatcherWestern Australia

  • 4 reviews

Slow Myer gift card delivery, no online customer servie

published
Product Quality
Shipping
Return Claim MadeNo

Gordon C.

Gordon C.South East Queensland, QLD

Thieves

published

Place order online. Order not lodged but money is taken. 5 phone calls and over a week later myre response "we haven't got to it yet" this company are thieves. They never offered to raise an order ( considering they already have my money! ) they never called back when they said they would. I've called them 5 times already in over a week and have been told the refund will be processed in a 48hr period. Over a week later still waiting! This company is completely incompetent. I wonder how many consumers have been stolen from by this company?!

Product Quality
Return Claim MadeNo

Juce

JucePilbara, WA

Disappointing No Refund No Explanation

published

Placed an order in August for Father's Day. Goods were sent to an old address despite new address being 2 years on file. After several calls, finally received some items with another coming direct from supplier. Courier took it to old address, and to date am still waiting. Many frustrating calls to no avail, Myer won't give a refund saying they need to speak with supplier. Scenario is: 5 x Months on and $79 out of pocket. ON 1061223506 if they want to verify this complaint.

Shipping
Return Claim MadeYes

Skye

SkyeGreater Melbourne (Outer), VIC

Failure to provide the item, and then won’t provide me with the refund details!

published
Return Claim MadeYes

Online shopper

Online shopperPeel, WA

  • 9 reviews
  • Verified customer

Beware of Myer online refunds policy

published
Product Quality
Shipping
Return Claim MadeYes

Page 1 of 9

See all Myer reviews

Questions & Answers

Deanne Pekkala

Deanne Pekkalaasked

I received my online purchased salt and pepper cuvee set of 6 champagne flutes except that one glass is missing. This is a Christmas present and I would like to know how this happened and where can I get another glass.

2 answers
george murray
george murray

As you know this is NOT Myer,if you contact Myer or go into the store they may be able to tell you how it happened & where you can get another glass They wont answer you here

Fired Up
Fired Up

Ask Myer directly rather than expecting the public will know


Kath

Kathasked

Why does it say product unavailable at pick up store,for click and collect.I thought it would be sourced from another store

1 answer
Annue
Annue

Apparently they dont fo that. They dont ship between stores.


Claire

Claireasked

I just received clothing from MYER online only to find the electronic tag has been left on. I tried to call but there is a message stating "they are experiences technical difficulties with their phone lines and cannot take calls". I live in a rural area so the nearest MYER is hours away. So my question: does anyone have an email address i can contact MYER on? That way i can upload photos as proof in an email. If you click "contact us" on the website it directs you to FAQ and no contact details.

2 answers
Fired Up
Fired Up

Yes. Check Facebook

micheal
micheal

I just did a very simple google search & found an email address for myer


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