Very slow at refunding - had to chase them still haven't got the refund
Still waiting for a refund - they say it may take 4 weeks but are not sure when it will be refunded.
I called customer care with the tracking ID etc and they said it might be refunded when the item is 'sighted'.
Order from the iconic instead.
- Verified customer
The worst online service
I made an online order using click and collect service and spent more than an hour trying to pick up only the items that were “available” in my local store and adjusting my cart to make sure all items were available at that store as I needed them asap, and based on Myer online store my items were ready to be picked up the following day after 10am. Although I was qualified for a free delivery, I chose click and collect because I was trying to save time. I was wrong, I waited two days for an email that confirms my items were ready to be collected...then I went to the store to inquire about my order only to be told that most of my items were released which means they were not available at the store. I was told to buy what I needed from the store and return the online order once I get a notification that they’re ready for collection. You also purchase products and then a few days later you get an email that tells you your product is no longer available and that they’re giving you a refund. Bummer. Delivery also takes a very long time-more than a week sometimes-. I used to like Myer but to me it makes my life harder. There’s a lot of alternatives out there with better service. No more Myer for me.
Pathetic send wrong and they don't care!!
Worst online store ever!!! Avoid buying from myer online........ I've been blown off left right and centre paid for item and postage got sent wrong item, now have to return item and they have to see it before ship correct item out!!! Pathetic ++ oh and the kid now didn't get what he wanted for his birthday so thanks myer - no wonder your share price is a disgrace. The apple doesn't fall far from the tree!
Avoid avoid avoid
Customer service blame you basically and tow the party line on return policies and make up a ton of excuses!!!!
Very terrible online service plus click and collect
I bought an item about three weeks ago online using click and collect, I’ve being to the shop 3 times without getting the item because it wasn’t ready for collection. To my surprise, I went there last Saturday to collect my item only to be told the item has been collected, by who??, they don’t know. All they know is that the item has been collected. I waited for so long to no avail, I was asked to go and they’ll call but has since not heard from them. I’m going to fight for my money. And I don’t think I’ll shop at Myer online again.
What an ordeal!
Was shopping instore and was advised to buy the top I was after online as they didn’t have my size. No problems as I had purchased an out fit that went with this top. After ordering online I was sent the top in the wrong colour. After a lengthy phone call to Myer online I was assured that yes the mistake would be remedied after I had to pay by card for another top then return the wrong one to PO and wait a week for a credit on my card. Received the second delivery only to find it was exactly the same top I had returned to them. Another very len...gthy call to Myer online, 40 mins repeatedly on hold then was cut off and had to call back. Then received a call back the following day telling me to ring my local Myer store and get them to organise the correct top and then was told I would need to go in store to collect the new top and return the wrong one. I live 45 mins away from a store. So much for customer service it was all put back on me. My only mistake was thinking I could deal with Myer online successfully. Myer if you are offering an online service please follow it through, I will be shopping elsewhere in future!
Deliberately didn’t go into a local Myer store and chose to purchase online. Purchase was to come with a gift. Even though I was told I would receive it I got an email telling me my gift was cancelled. I would not have purchased this item if I had gone into the store and the gift was not available. Very misleading and disappointing.
Ordering online? Forget it!
I loaded 22 items in my cart during a Myer Supersale, but when trying to check out all 22 items were unavailable. Even though they were still listed as available online and I could add further items to my cart. I tried 5 times to check out but to no avail. I took screen shots of my cart as proof of the pricing and stock items.
I rang customer service on Monday at 9am to query the website error, as all 22 items being unavailable when listed as available must be a technical error. The customer service agent gave me an email address, told me to s...end through my cart screenshots and that Myer would be happy to honour the pricing displayed. I did so, and got a reply back days later saying that none of the items were available, so they couldn’t honour the pricing. I went online to check, 15 out of 22 of my items were available: in fact I ordered them to prove it. Needless to say, after 4 different “customer service” agents telling me that Myer would honour the pricing, well guess what? 2 weeks of me chasing them to try to resolve the issue, and I give up! Perhaps they put barriers in place just to exhaust you? I only ever bought clothing and household goods from Myer and have shopped there for years. This order was in excess of $1000. I will NEVER shop at Myer again. Good riddance!
Terrible customer service
I ordered a Seed skirt through Myer online, it arrived faulty. I rang Myer on 19 September to advise them of the faulty skirt. The person who took the call had to go check with his supervisor on every single question I asked. After putting me on hold for a long time i asked whether I could speak with the supervisor directly he said the supervisor was on the phone. So I continued to be put on hold. I advised the person that instead of sending the faulty skirt back and get a replacement in the mail which would take at least 10 businesses days bac...k and forth, I wanted to take the skirt to a local store to get a refund and order another online so that it would only take 5 businesses days to get my replacement skirt. However the only problem is that the skirt is $69.97 which is 3 cents short of getting free delivery I wondered whether I could have the delivery fee waived. After putting me on hold for another 10 mins he said he could put the replacement skirt through over the phone to avoid me getting charged delivery. I agreed and gave my credit card details to him. He said it was declined I gave him another credit card from a different bank he said it also didnt work which was strange because I used both cards that morning and they both worked. After being on the phone for 50 mins I finally got the supervisor Kirsten who said that she could give me a gift card to cover the delivery which I agreed and placed my order online using one of the cards I gave the details to and it worked without any issues. The whole call took more than 1 hr. The new order was placed on 19 September straight after the phone call. I rang up on 23rd to chase up the gift card and to advise that I still haven’t received a dispatch email. I was told both will happened in the next few days. I rang up again on 25th and was told that again the gift card and the dispatch email will happen soon. After that third call I finally received the gift card by email but still no dispatch email. Finally today on 4th Oct I rang up again and was told that the supplier had ran out of stock and my order will be cancelled! I actually specifically asked whether they had enough stock on the 19 Sept and was told they had plenty (but to avoid disappointment I ordered the skirt on 19 sept anyway) so for Myer to now tell me, more than 2 weeks after I paid for the skirt, that there is no stock is ridiculous! I initiated all the calls. At no time was Myer trying to contact me to tell me there is no more stock. I am so disappointed because I really wanted the skirt! The level of ‘service’ provided by Myer online is totally unacceptable I will not be buying from their online store ever again.
Sorted my problem very quickly and efficiently.
Excellent service and would shop with Myer again. Myer is a customer focused shop. I get very good service every time i shop there. Yes sometimes you have to wait, it's understandable when staff are busy. I have been shopping with Myer for the past 30 years.
Great retail store.
Took a coffee machine back to Myer Bankstown two and a half weeks ago and still have not had any response from Myer or the repairer. Myer have done nothing to assist with issue. The first person just passed the phone call to another person who did not answer the phone. Service is dreadful and have no idea if and when the coffee machine will be returned. Obviously being a member of their rewards program and a gold member means nothing. I would advise others to spend their money where they will get service. I would give Myer Bankstown zero stars if I could
Don't bother ordering online!
I ordered a dress online on 10th September and received an email confirming my order. I waited and waited for the delivery and received an email today.
2 weeks after my order was placed the email (dated 23rd) informed me that my order was cancelled.
Such poor customer service!
I gave up shopping in the stores some time ago as I was fed up trying to find staff to serve me.
Looks like the online service is run exactly the same. I will never shop at Myer again. If I could give zero stars I would !
WORST SERVICE EVER
On the day of the purchase at Myer Werribee i wanted to purchase this perfume for my husband's birthday which is on 17th of September; however the girl at the counter advised me that it is out of stock and she can order it online for me and it should be delivered to my address before 17th, i was then convinced and we have put the order through.
On friday 13th of Sept i tracked my purchase and realized that it says 'Issue occurred' on 11th Sept after it was 'on board for delivery. i then contacted the customer service team to find out whats hap...pening and i was advised that my order was damaged by Australia Post and that i have to wait for the customer service officer to send an investigation to find out what has happened. when i asked her (customer service officer) when will i receive my item? she responded i am not sure as we have to wait for Australia post to get to us; i then said ' so basically i am not going to recieve this item by 17th for my husband's birthday?' she then responded ' yes unfortunately probably you will not recieve it by then'; i then asked her if she has stock in store at werribee plaza ' she said 'yes we have about 8' i said 'awesome let me go pick it up and you can deal with australia post' she then said ' no you will have to pay for a new one as we cant give you a new one we have to wait on Australia Post'. I was very frustrated at the service that i have recieved as it was obvious that Myer did not care about their customers even though i had paid for the item fully, i was being treated as if it was my fault and i have to wait for Australia Post to provide Myer with an explanation as to what happened. i asked the customer service girl to get their manager to call me she advised she cant promise she will call today or tomorrow but most likely Monday 16th (absolutely ridiculous ). the manager was able to contact me on Saturday 14th and apologized and pretty much said the same thing i have to wait until they see how damaged it is and they will get back to me by Monday latest. She did not get back to me on Monday as promised and i had to call them today and was advised that they are waiting on the report by Australia Post. at this point i literally was disgusted and asked the customer service girl for a refund!!! and was advised that i still have to wait till Australia post get back to them. All i want to know is what kind of cover/care does Myer have for their customers? i have purchased an item and was promised it would be delivered on time, then i was promised a manager will get back to me with an outcome and all these promises weren't even met. i was treated with zero respect and zero care ; regardless if Australia post damaged the item or not either way i should receive my item as long as there is stock. Myer can deal with Australia Post however they want to deal with them; regardless if its damaged you will have to replace it and if it is not you will have to send it why do i have to miss my husband's present and be treated this way? safe to say i will not be purchasing anything from Myers again. A better outcome for your customer would be firstly once an issue has occurred you shouldn't wait for the customer to call to say its damaged i should be contacted to be advised that, secondly the item is payed for; Myer should issue a replacement from their stock at Werribee and then deal with the damages with Australia post (this is called putting your customer first) , thirdly when promises are made it should be kept.
By far the worst customer service I have ever received
Ordered multiple items over a week ago, received 5 different tracking numbers, and so far all I've received are the wrong shoes, which I've been advised I need to return myself and then wait for the return to be received to get the correct item. The other items have been 'on board for delivery' by Aus post on 3 seperate days (for over a week) and still not delivered. On telling the customer service rep that information she rudely said, "well that's not what I'm seeing, they are due to be delivered today" even though I had advised her multiple t...imes that Aus Post has already delivered today and I didn't receive my other items. She then said, "I'll lodge a complaint" and hung up!!! I've been a Myer One member for years, and I'm appalled by this experience. Never shipping at Myer online again.
Online order issues time after time
After being a loyal Myer customer for the past 20+ years and in more recent years turning to online shopping for it's perceived convenience and avoidance of depressing shopping centres with the emergence of a young family. It is clear that despite the never ending chances given to Myer to successfully fulfil my online shopping orders, after experiencing numerous orders with issues (wrong item delivered, missing items) I have officially been made a fool of and now recognise it is not possible for Myer to meet the most basic needs of its custome...rs. My most recent order involved being sent a boys nike slide instead of a girls sandal, while I recognise that human error is possible and happens from time to time, unfortunately the regularity in which it happens with Myer and lack of improvement over time clearly indicates that Myer management are deeply out of touch with their customers and lack continuous improvement of an organisation that is quickly becoming irrelevant in an ever challenging retail market. There was a time when I wanted to see Myer succeed, now I can't help but feel they deserve to fail, clearing the way for more deserving businesses to succeed in the crowded retail market. I highly recommend avoiding online shopping with Myer.
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Questions & Answers
The worse experience ever with Myer online, I ordered and expected to receive in the time frame however they never delivery good customer service, all they could ever say is unfortunately! I mean everyone is busy when they expecting an items they already set up their time frame, especially to click and collect at the store. When i came in they told me unfortunately it's not ready to be collect, asked them how long it will take, they answered they don't know?!! Ridiculous experience with them many times, i think i will better shop with DavidJones instead.
I just received clothing from MYER online only to find the electronic tag has been left on. I tried to call but there is a message stating "they are experiences technical difficulties with their phone lines and cannot take calls". I live in a rural area so the nearest MYER is hours away. So my question: does anyone have an email address i can contact MYER on? That way i can upload photos as proof in an email. If you click "contact us" on the website it directs you to FAQ and no contact details.
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