I bought a $400 bottle of perfume online as a gift and chose Click & Collect from Myer Carousel. The website listed Carousel as IN STOCK, so I expected a quick pickup. Two hours after ordering I still hadn't received a collection email, so I called. I was told it would be ready the next day, either in the morning or the afternoon. The next day I… Read more
called again and was told the item had never been in stock at Carousel. Without telling me, they had ordered it from another store, and it wouldn't be ready until 10 November. That's too late for the occasion it was bought for.
I called four times and spoke with managers. Every answer was some version of "there's nothing we can do." I offered to drive to another store and collect it myself, which was a reasonable fix for a problem I didn't cause. I was told their system is too limited to allow it.
The stock error was Myer's, not mine. The disappointing part isn't the mistake itself, since mistakes happen. It's that nobody was willing to take ownership of it or make it right for a customer who had just spent $400. Their system's barren limitation became my problem.
If you're buying something time-sensitive, don't trust Myer's "In Stock" label for Click & Collect, and don't expect help if it turns out to be wrong.
**Extremely disappointing experience with Myer** I ordered a suitcase for my niece over a month ago, and nearly five weeks later, it still hasn’t arrived. It appears to have been lost in transit, yet Myer have told me they can’t do anything until they work out where it’s gone. It’s extremely frustrating being left waiting this long with no… Read more
resolution, replacement or clear timeframe. I’ve paid for an item that hasn’t been delivered, and somehow I’m the one left chasing it.
I expected much better from a major retailer like Myer. Very poor customer service and an experience that has certainly put me off ordering from them again.
Ordered a mattress and the track my order doesn't work. I had to call the customer service centre to find out what was going on. Have to wait 3 weeks for a mattress delivery in Central Sydney as the supplier1 has to pick up from warehouse and get this!!! send to another supplier ie 2 who then has to deliver it which takes another week. Why… Read more
can't supplier 1 pick up the mattress from the warehouse and deliver it? Also, on the script when you call the call centre, it says that orders are dispatched within 4 business days. Such untruthfulness!
Never buy anything from myer. No wonder they are going broke!!!
Reviews with attachments
Anothetr dissapointing online order. Damaged gift boxes. I have understood Myer have no processes and standards in place to make online shopping an option or a good experience, zero convenience. Happy to shop elsewhere. I
Review for the product Delonghi coffee machine – Purchased product on 28/02/2024 online. Hardly used. While using the milk frother instead of steam, water comes out diluting the milk. Friends advised to take it back as faulty, took it back, asked for refund or gift card to buy possibly another coffee machine, however, since it was beyond one month suggested to repair it. Issue still persists. Very unhappy as product does not fit description. This time filmed as yo what happens.
Ordered a kettle on the 29th of October, it’s now the 6th of November, and it’s still at the Myer store, no movement or updates at all.
My myer online order arrived with security tags. The limited staff person I spoke to acknowledged that Myers were not a disability friendly store, after I explained my disability restrictions and why I couldn't come into the store. This pretentious 'help desk' person took pride in mocking the situation and said that it was my problem. A lazy Myer… Read more
person who gets paid to pack our items and then leaves the security tag on the clothes, why should this end up an additional cost to us the consumer, we have to pay with our money and time for MYERS useless staff! If you want anything resolved, avoid the 'help desk' [Name Removed] in Melbourne, they are nothing more than the problem desk, clearly they have no idea what the meaning of assistance is. Myer will be paying for my supports to go to their store and remove the sec.tag.
- +3
I ordered 3 dress from Myer on 21Sept 2026, and only 1 arrived, I raised my concerns to AuPost and got a quick respond from AuPost and emailed me back again the next day telling me that they only have the shipping info from Myer and no physical scan so they advised me to contact Myer. Same advice from Shippit. So I contacted Myer 3 times on the… Read more
3rd time I asked for a refund since there is no progress on my delivery I was told to wait for another 48 hours if I still didn’t receive my order I should have a refund but as of today 11Oct2026 upon checking my account to track my order I cannot access my accountI. I kept seeing failed to load my account. I wonder if Myer deleted my account. But thanks goodness I have all the records and receipts. including the recording of my phone call regarding to my undelivered order. I record everything.
Update: 12/10/26 I decided to visit Myer Chadstone Customer Service hoping that the issue will be resolved better, also to return the only dress I received from my order as it was faulty, and upon speaking to Myer representative and explaining everything he look into my account and he saw there’s no movement on my order for nearly one month now. I waited patiently as he was talking on the phone , after awhile he said to me that the person on the other Line wanted to talk to me only to find out it was the useless call Center agent again, this time they wanted me to wait for another investigation again, I starts losing my patience with the agent when she’s trying to blame AuPost I said to her this is not AuPost’s fault because they only have the Shipping Info from Myer, that AuPost is also waiting for the items so that they can deliver it to me, I said to her How many times do you need to investigate when I all I want now is to process a refund since there’s no progress on my delivery, I said, at first you asked me to wait for 3 days I gave you 4 then. You asked for another 48hrs and told me I should have receive my refund within that week so I gave you not just 48hrs but 5 days. And today you are asking me to wait again because you need to investigate. I said to her I already done my own investigation I am here in Myer I showed here the email I received from AuPost and every reason why I’m entitled to receive a refund. It’s simple I told them both the Customer Service in Myer and on the phone just give me my refund because I’m no longer interested with my order because obviously the items is still with them.But the CS on the phone keeps on insisting that they still need further investigation because they still waiting the response from AuPost. Myer Customer Service deserves a Zero ⭐️
Myer’s customer service is getting worse. I’m having a horrible experience with them at the moment. I ordered a pair of Ever UGG boots, but they arrived with a large hole. I returned them immediately. According to Myer’s policy, the refund should be processed within 10 business days. However, Myer has now had my return for 7 weeks and I still… Read more
haven’t received my refund. I’ve contacted customer service many times, but each time I’m simply told to keep waiting.
I’ve now had to contact my bank to try to recover the money. This has wasted so much of my time, and the issue is still not resolved.
I really didn’t expect this level of service from such a large and well-known Australian retailer. Very disappointing experience.
Really don’t appreciate being texted 0434AM in the morning to be notified my delivery will be delivered on the day. What the hell were they thinking???? Any consideration at all??? Nothing. Woke me up and took me a while to get back to sleep and when I eventually did was time to get up. Idiots.
Pretty disappointing experience. I placed an online order on Monday and the money was taken straight away, only to be told on Thursday that the item wasn’t actually in stock. I don’t understand why an item is available to purchase online if it’s not available. Things happen, but stock availability should be accurate before taking someone’s money. Still waiting for my refund to come through.
ZERO Stars. Myer's online customer service is horribly rude, condescending, and ignorant. The people replying have no care whatsoever, which is evident in their horrid spelling and grammar. If you contact them with a legitimate concern, they reply with sarcasm and completely fail to address the concern. Typical replies are: "Thanks for getting in… Read more
touch. We hope you are enjoying your product. Have a wonderful day." This type of utter disdain for customers is beyond ridiculous.
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Ordered over $300 worth of homewares from Myer and the items arrived smashed to pieces due to appalling packaging. Multiple dishes and porcelain items were loose in a box with virtually no protective wrapping whatsoever. I cut my hands unpacking broken shards and now also have to deal with disposing of dangerous broken goods myself. After DAYS of… Read more
back and forth, being left on hold for over an hour during business hours and chasing missing items, Myer’s response was to offer a pathetic $40 gift card.
Not only is that insulting given the damage and safety risk involved, but they also initially expected me to keep unsafe shattered items in my home and organise disposal myself.
This entire experience has shown:
Extremely poor packaging standards Terrible customer service No accountability No understanding of consumer rights or basic customer care
A premium department store charging premium prices should not be sending dangerous broken goods through the mail with no care taken in packaging.
I will not be ordering homewares from Myer online again.
Really disappointed with the packaging of the product. It just destroyed the coat I bought for my mum.
I wanted to purchase a couple of Sass and Bide items and missed the cut-off from their direct website so I had no other option than to purchase through Myer online. I ordered on April 7th, the goods were delivered on the 24th. I understand sometimes there can be hold ups and I did receive an email about a week and half after my order was placed so… Read more
I decided to exercise some patience. However after waiting all that time I was horrified when my delivery show up. A small to medium post pack showed up looking like it had a ball inside and when I opened it indeed what I found was my otherwise beautiful palazzo pants and fine mesh skirt both just stuffed in carelessly, both rolled in balls like they'd been thrown in a dirty laundry hamper. I'm just flabbergasted that Myer think this is acceptable!
Very disappointing experience with Myer. I purchased a coverlet and matching pillowcases that were clearly advertised as a pair, only to receive a single pillowcase. Myer has acknowledged this was an error on their website, yet they are refusing to honour what was advertised and will only offer a refund. I specifically purchased the items… Read more
together (over $340) to have a complete set, so a refund is not a reasonable solution. Extremely frustrating that a large retailer will not stand by their own advertising. Poor customer service and no accountability.
- +6
I bought a set of four teacups and saucers, which really were just individual items sold together, each of them having its own price sticker and could be sold individually. When they got delivered, one of the saucers was broken, so I took it to Myer for exchange. The staff member there was incredibly rude to me, and told me that I had to bring… Read more
the whole set back for a refund, and to then buy the set again. I told her that the saucer was the same as the one sold individually (and I'd brought a new one down from the homeware department for exchange, which had the same price sticker as the one on the broken saucer), but she kept insisting that she "didn't make the rules" and that she was right. One of her colleagues then intervened to say that it's possible to exchange just one saucer, but also that her colleague's position was also right (an impossible assertion).
A few weeks later I got an email from Myer inviting me to write a review of the set for a chance to enter into a sweepstake. I mentioned that it was a horrible experience getting a broken dish exchange. I then got an email back from Myer alleging that I had not met their requirements in review. Having looked at the requirements again, there wasn't one that I even came close to breaching, but of course Myer doesn't like people sharing the ugly truth of their horrible customer service.
I then forwarded the email chain to their customer service, and after multiple attempts at asking them to read the chain, all I got back were four requests to provide information on what happened, and two requests for me to clear my cache before posting. One even asked me to confirm my "full name, phone number, and email first".
This level of incompetence is unbelievable, particularly for a large company like Myer. Its customer service team can't deal with an accusation that Myer made against its own customer. I will post images of the emails, so you can judge for yourself.
They advertise a certain discount online in sponsored ads then when you click through and go to pay, the discount is no longer available. It’s misleading and deceptive conduct.
Latest follow-ups
As I am unable to vacuum and mop due to a medical issue, I recently purchased a Magivaac vacuum cleaner with a mop from Myers online, and have just set it up. However, as I installed an app for it, I was horrified to learn that I need to pay to use… Read more
the app. What a disappointment! I am disappointed since I spent over $500 to purchase this robot vacuum cleaner and now it requires me to pay over $50 a year, price automatically renewable, to use the app. As a pensioner, I feel this is a rip off! As I still have not used the vacuum cleaner, I am unable to post a review for it.
Follow-up · I was very disappointed with the Magivaac vacuum cleaner that I bought for $550.00 I could not effectively use the appliance with my Apple 16 e mobile phone hotspot - worked sometimes! When I opened the filter to clean it after one use, I noticed that there was a crack on the filter holder. Very disappointing as Lennox the robot vacuum cleaner… Read more
Exchanging a men’s suit with proof of purchase. 4 attempts each time requiring additional details above and beyond information that is reasonably required. Gave up and attended a Myer Store instead, exchange occurred without issues. Myer online, train your staff to a minimum standard at least.
Follow-up · The store experience is efficient and professional unlike dealing with online staff. Online additional questions were asked each time, some of which weren’t relevant. A poor frustrating experience.
I have been waiting for a Myer to process a refund of $170 since June 25 2026. I have called many times and also emailed and have had no success. Their customer resolution team seem unable or unwilling to do anything. I have been told my request has… Read more
been escalated to their finance team and I have to wait. I am so frustrated. I am now at the point of raising it with the ACCC.
Follow-up · Finally received refund. Took 11 weeks. Expect delays when returning an online item older than 3 months.
Just wanted to add, as of September 4, my refund is still outstanding. No one at Myer seems to be… Read more
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Positive reviews
I ordered gloves online and they arrived within a week. Kept in touch so I knew when to expect them to arrive. Easy to find product online and enough choice, good quality brand was available. Show details
I have found Myer to be reliable in their service. The products have always arrived in tip top condition. I have ordered items which Myer sent from their stores in Victoria and elsewhere. They really made an effort. I also find that their deliveries are faster than David Jones. I will keep buying from Myer Show details
I purchased floor rugs , and I am extremely happy with them . As they look amazing , And the value for money and large size I purchased. So easy to buy Myer online , the whole Process was so easy from the time I ordered to delivery .
Negative reviews
Ordered a $200 item 4 weeks ago, still not delivered. At the time of purchase, the estimated delivery time was within a few days. All this time, they provide no updates. I have called them 3 times to follow up. They blame Australia Post and that they are investigating and will get back to me 3-5 business days, but I never hear back until I call… Read more
again. Also refuse to give a refund as I have given up waiting and just want my money back. Am I supposed to wait indefinitely while they have taken my money?
Bought for an item when it was on sale. It took weeks and weeks and hadn’t turned up, so I called to see where it was. They blamed the warehouse, then they told me they would refund my money, but when it was back in stock, they would still give it to me at the discounted price. So I call back again when it was in stock on there website and they… Read more
said there’s no record of that. They’ve just lost not just one customer but everyone I will be telling that I know about the bad service and not to ever buy from Myer. They do not care about their customers
I ordered a sun lounge online on the Myer website. The quality was terrible. I have never seen a product so cheap and horrible. The bolts did not even fit in the allotted holes. Please beware when ordering online via Myer. I never write bad reviews and as a 60 year old have been a lifelong Myer customer but I may never shop at Myer again. I thought I could rely on the store to only support quality products. What a fool I was! Show details
Recent reviews
Extremely disappointed with Myer’s customer service! I had a terrible experience with Myer’s customer service. I placed a Click & Collect order specifically to take advantage of the $10 gift card offer. However, one of the items in my order was also cancelled for which I should have been refunded $10 as well. A few days later, I received a $10… Read more
card via email, but the email did not clearly state whether it was a promotional reward or a refund related to the cancelled item. Naturally, I assumed it was the advertised Click & Collect offer.
After waiting over a week for my refund, I contacted customer service, only to be told that I had waited too long to get in touch and that the offer had already ended.
My question is simple: How was I supposed to know what the $10 card was for when the email did not clearly explain it? If Myer had communicated this properly, there would have been no confusion in the first place.
Rather than acknowledging the unclear communication and helping resolve the issue, the customer service response left me feeling dismissed and blamed for something that could easily have been avoided.
Extremely frustrating and disappointing. I expected much better from Myer. Clear communication and a more helpful approach to customer service would have made all the difference.
Loyal customer for 10plus years. They deleted my myerone and also removed my online account. When i question this they did nothing to fix it. When i asked to raise a complaint they did nothing.
Update, less than 24 hrs since the review had been posted, a reliable manager from Myers thankfully… Read more