Myhome

Enlisted the help of Myhome Mount Eliza after family had stayed with us for 4 months, made a mess and didn't help with cleaning. This initial spring clean was going to lead to a regular monthly clean. I was meant to have a clean lasting up to 4… Read more

hours so I left them in peace and after 2 hours they were gone! Walked into a house that didn't smell clean (should still be obvious with low/no fragrance products), furniture and skirtings that weren't wiped down and bathrooms that were clearly still dirty with soap scum and mould. When staff was called back the first thing that was said was "so what is still dirty, show us?" in an aggressive manner which made me feel very uncomfortable. I have since gotten some mould remover and showers have come up well with the initial application. I was told a special process for the mould should have been done on that initial visit but unfortunately it wasn't. So, after that visit I wasn't keen for Myhome to attend again and was waiting for a mention of a partial refund. I was absolutely fuming at the terrible service I received and really preferred to forget the whole experience. I was then told of a rectification appointment for 11:00ish so I waited. I'm not going to wait all day so at 12:15 I said I was leaving (it was a sunny day and I wanted to make the most of it before school pickup) and its getting late and to cancel staff from arriving. I expected a message if staff were running late, new eta and confirmation from me if that suits - which would have been the decent thing to have done.

All people like me want is a hand at doing a basic (but important) task around the home to give us time for other things. I should not have to tell people how to do their job and in this case all jobs should basically have the same end result. There should not be different variations of what is considered a clean.

All I expect is good communication, to arrive on time and a good service. None of which I feel I received. Maybe you should have ensured I received a good service before you took my money initially?

i ordered a kogan !2L air fryer from them .BUT THEY SENT THE WONG ONE , they sent a 30L air fryer of less value with no attachments ,, they wont change it or refund me even though the order shows what i ordered was not what i received , i would not deal with them again ,,i now have a product i have to try to sell for 1/3 of the price as i paid $220 for something they sell for $165 because they sent the wrong one..

If I could give zero stars I would. Do not use My Home Clean, their 100% satisfaction guarantee is a load of crap. I organised to have my friends couch cleaned and reported shortly after that there was extensive damage to the entire couch, white blotches and streaks all over. After about a week of trying to get a call back and a resolution they… Read more

acknowledged there was an issue with the chemicals they used and the technician was sent back out to try to fix it. He was supposed to do the entire couch, which was confirmed by his manager. He was very rice and complained the entire time about having to redo it, said he didn’t have time to do the whole couch and just went over patches and walked out stating to contact the office if we had a problem with that. I contacted the office again the next day to report the issue hadn’t been resolved and was made worse and requested repairing or replacing the couch. I was told the case had been sent to “upper management” for a resolution, that was 3 over weeks ago. Apparently their management also had no contact number and doesn’t speak directly with customers. Now when I call, they refuse to do anything except say they can’t do anything until upper management makes a decision and they don’t know when that will be. What kind of business doesn’t have a complaints resolution system in place, especially when advertising a 100% saturation guarantee. Do yourself a favour and use another company.

Zero stars is more accurate. My couch was damaged during a clean, they attempted to clean again and further damaged. Many emails with zero reply and when I call u get told there’s nothing more they can do. I will now have to engage legal to take this further. Save yourself the hassle and engage a company with some ethics.

Jordan did a great job on cleaning our many, awkwardly located windows. Thanks for your friendly neat service.

Great experience with myhome – We are very happy with myhome. Gabriella and Bianca are always pleasant and clean the house well. They are careful with our nick-nacks. They follow instructions well and help ensure a positive relationship with myhome. We would recommend Gabriella and Bianca for others needing this service.

Great cleaning from my home reccomend – Great job from the girls. Isadora and Millie done a fabulous job!

Very pleasant and focussed – Jen and Elizabeth worked well, cleaned bathrooms and kitchen exceptionally

House clean – Keira and Dara did an amazing job cleaning my house

Domestic home cleaning – I highly recommend My Home domestic cleaning services…. My weekly Tuesday clean by my team of Elisabeth and Lolita is always very professional and of a high standard

Exceeding expectations - thank you!!! – Lolita and Elisabeth are simply the best. We have been consistently and pleasantly surprised by their excellent cleans, which leave our home looking clean every time, and by their pleasant nature. They are nice people who show up on time and who take pride in their work. Thank you so much.

A satisfied experience – Jen and Elisabeth did a great job this week. You do not get the same people every week but Jen and Elisabeth did a wonderful cleaning job and I hope to see them again.

Spotless – We rely on our regular clean and could not be happier with the service myhome provides. Elizabeth and Lolita always do a thorough job and are friendly and professional. They bring all the equipment and cleaning products they need and leave our home spotless every time. Thank you so much for your hard work!

Excellent Clean by My House Team – Fantastic service and clean every fortnight by the exceptional My House team. The staff are great, always efficient, polite and helpful. Izzy and Milly are excellent and keen to do a great job. A great experience all round.

5 star clean – Bianca, Gabriela and Emma did a fantastic and thorough job cleaning my whole apartment. Everything is spotless and they’re always friendly and cheerful to have in my home.

A Clean House – Great attention to detail resulting in a thoroughly, very good, clean house! Thank you Gabriella, Bianca and Deborah.

Good reciew – Gabriela and Bianca were here cleaning yesterday. They were on time, pleasant and worked hard and the house looked great. It wasn’t easy for them as we have overseas guests and they managed to work around us.

Fantastic work – Fantastic work by Lolita and Elizabeth at our home last week! Highly recommend MyHome cleaning company.

Top job – Lolita & Elisabeth do a fabulous job, and are very professional.

5 star cleaning – Lolita and Elisabeth are wonderful! They do a fantastic job cleaning our home perfectly, and are so pleasant and reliable. 5 Stars every week!! Marg, Toorak

All round great experience – Sophie and Kirsty are a wonderful, happy and friendly team who do a fantastic job of cleaning our house with great attention to detail and going the extra mile when required.

Attention to detail – Always very happy with the service. Lolita and Elisabeth do a great job. Thank you!

Happy! – Gabriela, Bianca and Deborah were charming and very thorough today. I’m very happy with their work they did - the house is looking so much better.

Attention to details – Best house clean we have had since engaging MyHome. Thorough clean.

Thank you for your help – Thank you so much, Gabi and Bianca!! They are super professional and nice. They always keep my house super clean!! So much appreciate!!

Millie and Isidoras Splendid job cleaning our home – Great job cleaning, house looks brand new again. Very friendly

Lovely and clean – Very satisfied with the job and the girls were very polite

What're you waiting for? – Started using myhome recently and what a difference they have made to not only my life but also the cleanliness of the house! A great service and the girls are polite and friendly (especially to my dogs). If you haven't already considered Myhome then what're you waiting for?