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MyRepublic NBN 100 (Premium, Gamer Pro Premium)

MyRepublic NBN 100 (Premium, Gamer Pro Premium)

2.9 from 290 reviews

Reviews

Review distribution

5 star
111
4 star
23
3 star
12
2 star
20
1 star
124

Shocking Customer Service

published

NBN speeds were around 5-10 mbps not the 80 promised. My speeds were fine with previous provider.
Tech support would just drop out on chats when they realised they couldnt fix the problem.
Was promised improvement with network modifications but this never occurred. My account was then terminated without warning so I was without internet for over 10 days while I found a new provider.
Was then hit with a $270 termination bill.
Throughout the whole 3 month ordeal I was made to feel like I was the problem and not my republic.
Close to impossible to get anyone on the phone and when you do customer service couldnt to care less.

Value for Money
Transparency
Customer Service
Start DateJuly 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers

Dutchy downunder

Dutchy downunderPerth, WA

  • 3 reviews
  • 3 likes
  • Verified customer

Tech support is now online only

published

Having tech problems isn't easy. Trying to solve it with tech support online is even harder if you have lost your internet connection (someone didn't think this through). No more telephone help (speaking to a person) but online chat only (if your case is severe enough, they will request a call back to you), not good enough.
Also, lots of speed variation and dropouts yet when one enquire, there's never a problem on their side but still somehow the connection becomes magically better after contacting tech support (this was when one could still call tech support and SPEAK to a person).
Their modems aren't the best either as wifi keeps losing signal in the house.

Value for Money
Transparency
Customer Service
Start DateOctober 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
Raptop

RaptopCanberra 2600, ACT

  • 2 reviews
  • 2 likes

Worst tech support ever

published
Value for Money
Transparency
Customer Service
Start DateMay 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers

They send DEBT COLLECTORS after customers for imaginary debt.

published
Value for Money
Transparency
Customer Service
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Devon S.

Devon S.Greater Melbourne (Metropolitan), VIC

Customer service is awful and still no internet after 8 days

published

I am extremely dissatisfied and disappointed with my republic.

I have been unable to talk to anyone on the phone to resolve my issue. You can only use an internet based chat which frequently goes idle and then you get passed around like a soccer ball and have to enter your details over and over.

It seems there is no sense of urgency or no one who knows how to actually fix my issue. I have so many support cases open Ive lost count.

I want to cancel this service and be given a full refund and go with another provider.

This has been the worst experience Ive ever had from any telco provider.

Value for Money
Transparency
Customer Service
Contract Type12-month contract
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Better than what is written!

published

I want to say, that your typical evening speeds are incorrect as I exceed those values on a daily. And am quite capable of hitting near 98mbps (sometimes) but other than that, so far better than Optus, so thanks.

Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

jaydenjay

jaydenjayGippsland, VIC

Fantastic Customer service

published
Value for Money
Transparency
Customer Service
Start DateNovember 2016
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Leisa B.

Leisa B.South East Queensland, QLD

New start up and service so far excellent!

published

Only new to this provider but service has been excellent so far! From the first enquiry to joining and questions through online chat have all been dealt with very well.

Customer Service
Start DateSeptember 2019
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Luis

LuisSouth East Queensland, QLD

Worst service, lack of personal attention and always trying to fool you

published

I had My republic and one day the service went down. No where to find support through phone, except through internet chat which if you dont have internet doesnt make any sense to offer that support when they cant provide you internet to chat with them so you have to use your mobile credit at their expense. After hours of them trying to figure out what went wrong they couldnt fix it and it was going to take up to 7 days to fix the issue. Its been a month and no reply no money back and just got an invoice for a month of no internet! And since there is no phone to call them either, only the chat option you try to reach them through there and must of the time their chat service is down. Never again.

Value for Money
Transparency
Customer Service
Start DateAugust 2019
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Matthew M.

Matthew M.Murrumbidgee Region, NSW

Worst Provider in 30 years of using the internet

published
Value for Money
Transparency
Customer Service
Start DateJune 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
3 comments
MyRepublic
MyRepublic A.MyRepublic
Matthew M.
Matthew M.

I have Lodged a complaint with the TIO to sort it out, I do not believe you will, it is hollow words from everyone in your business

MyRepublic
MyRepublic A.MyRepublic

Fred

Fred

  • 2 reviews
  • 2 likes

Always Connected & Fast!

published

In over 12 Months we've honestly had 0 dropouts lasting more than 60 secs. 5 small dropouts max in this time. Cannot fault our connection whatsoever.
So I've just signed a new contract and ordered the feature packed Halo modem to come with this time.
We're staying right here!
Thanks One Repuplic,
Shaun

Start DateJune 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTC (Fibre to the Curb)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

As a returning customer, very disappointed.

published
Connection TypeFTTP (Fibre to the Premises)
1 comment
MyRepublic
MyRepublic A.MyRepublic

Justooon

JustooonSouth East Queensland, QLD

Incredible modern service.

published

The MyRepublic team go above and beyond to ensure customers are getting the best out of their service. Josch spent the better part of three days working through a slight issue with our service to optimize our connection speeds to better than 98% of the countries while maintaining our service stayed up and very much usable throughout. The discord support channels eliminate lengthy support calls. The hardware is well designed and performs flawlessly. After going through many other ISP's we have found our home at MyRepublic.

Value for Money
Transparency
Customer Service
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Responsive customer support, incredibly fast speeds, little to no service issues.

published

Internet is very reliable and fast, no drop outs. Service issues related to particular internet usage have been addressed promptly and comprehensively by their support team - they have gone further than what is asked of them to address concerns and improve service. Incredibly responsive - their support team on Discord (particular shout out to Eric and Josch) is a modern approach that really highlights their understanding of their customer base. Very happy with this service; will continue to be a loyal customer.

Value for Money
Transparency
Customer Service
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
WhiteShadow

WhiteShadowWestern District, VIC

Tech support over discord is awesome

published

Josch was helpful and explains things clearly and easily. follows up with issues to make sure the service is working. achieving speeds as advertised all the time, but account part of my republic could use some work.

Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Alan J.

Alan J.Sydney, NSW

Cant survive without it

published

This helps me host stable games with the stable connection. Plus using discord helps them connect to us gamers better. And customer support is perfect and they are willing to wait while you preform your own tests

Value for Money
Transparency
Customer Service
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Exelent customer severs and grate job delivering on the product

published

I have had very few issues and very timely reponeses from customer service and just a pleasure to deal with, I have been with this plan for 2 years dont know if i could ever have a different one just been great.

Value for Money
Transparency
Customer Service
Start DateMarch 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Shanon V.

Shanon V.Greater Melbourne (Inner), VIC

  • Verified customer

Unimpressed and out of pocket

published
Value for Money
Transparency
Customer Service
Start DateSeptember 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type18-month contract
Data TypeUnlimited Data
Connection TypeI don't know
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Tirian M.

Tirian M.Sydney, NSW

  • 2 reviews

Great internet but sub par customer service

published

Great service provided at a great price, on the 100mbs plan which fluctuated between 60mpbs & 100 mbps. Technical department was also good upon installation. The only issues that arose were upon cancelling the plan due to moving back home we were told one thing then Myrepublic did another charging me a months service for 1 day of use. Due to this I wouldn't likely sign up to them again as it was very hard to talk in non-broken English with someone at customer service once you needed help. This happened a few times too over my 14 month plan.

Value for Money
Transparency
Customer Service
Start DateJanuary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
Connection TypeFTTP (Fibre to the Premises)
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Ash W.

Ash W.Perth, WA

  • 3 reviews
  • 2 likes

terrible, dont use them

published

on a 100mbit connect lucky to get 80 offpeak, and during peak we got 30.

30.

not to mention the late night dropouts. Also in WA your exit point is in melbourne which adds like 30ms to your ping.

Value for Money
Transparency
Customer Service
Start DateFebruary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeHFC (Cable)
See all answers
3 comments
MyRepublic
MyRepublic A.MyRepublic
Ash W.
Ash W.

Nope I already went with a better provider after months of you failing or refusing to address the issues.

MyRepublic
MyRepublic A.MyRepublic

Page 1 of 15

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Questions & Answers

Arthur H.

Arthur H.asked

Has anyone been slapped with a Subscription Fee of$39.66 on their last invoice for My Republic for July?

3 answers
MyRepublic
MyRepublic A.MyRepublic

Hi Arthur, that is unusual. Please hop on our Live Chat support team so that we can investigate the recent bill that you have. Thanks! Cheers, Churchill

Arthur H.
Arthur H.

5 days and NO contact from My Republic... disgrace

MyRepublic
MyRepublic A.MyRepublic

Hi Arthur,

Thank you for bringing this to our attention. We would certainly like to look into this billing matter for you and have sent a personal message to investigate. Kindly check your inbox.

Regards,
John


Ymer Junn A.

Ymer Junn A.asked

I ordered last 20th May and I’m wondering how long it would take to get my nbn and modem installed?

2 answers
MyRepublic
MyRepublic A.MyRepublic

Hi Ymer Junn A, the time scales for connections usually take between 5-20 business days to be fully connected. It all really depends on the works that are needed at your house, if there are no works needed or no equipment needs to be installed its usually sooner.
The actual date that we activate the service will depend on the type of connection at your premises, If there are works needed, we will organize all of this for you. We will continue to keep in contact along the way of your application. Please do not hesitate to log into your MyAccount to see the progression of your order or alternatively hop on to our websites live chat Mon-Fri between 8am-8pm to speak with a representative.

Ymer Junn A.
Ymer Junn A.

Im surprised that you guys answered me so quick. Anyway, thanks for that. I’ll keep in touch. I hope the process could be hasten cause I’m running out of mobile data. Lol. Thanks!


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Details

CategoryInternet Service Providers
Monthly Price $89.99
Service TypeNBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceUnlimited
NBN Speed Tier 100/40
Max Download Speed 100 Mbps
Max Upload Speed 40 Mbps
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