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Great service with amazing support especially for gamers!
There have been 0 dropouts apart from outages advised by MyRepublic. Very reliable connection and any questions i have had have been resolved instantly. I was experiencing high latency at various times of the day/night and with the help of Josch via Discord, we determined it was my powerline adapter causing the issue. He was always very helpful and willing to lend a hand whenever needed. A1 customer service. Could not ask for a better support team.
I signed up with myrepublic and then had to move 1 week later. The support team very very helpful and understanding and even refunded the bill for the period I didn't use. Highly recommended.
MyRepublic doesn't want to honour their offer.
I signed up to their gamer plan - 12 month offer with a 1$ headset (worth $349). I waited more than 12 working days for the code, to redeem the headset, to arrive in my email and I never got it (should not have taken more than 7 days). Once I contacted them they told me the headset was out of stock and offered me a keyboard worth $169 OR 100$ credit to my account. None of which are worth $349. I told them I wanted a similar headset of similar value, they said those 2 are the only options and if I don't like it, I can cancel my service. So I lost time and money. The offer is a scam and fraudulent. Will be reporting it to the Telecommunications Industry Ombudsman and The Australian Competition & Consumer Commission.
A1 Customer Service
They mixed up my moving address order which resulted in my provisioning being delayed. While working from home during COVID-19, this is obviously the last thing I need. But, mistakes happen - it's how the recovery efforts go that I judge a company's customer service. The agent I had was quick to take ownership of the problem, and I do genuinely feel she used everything in her arsenal to rectify the situation. While it wasn't the outcome I hoped for, I feel it was the best one they were able to provide and I am very thankful for her efforts. I've been with MyRepublic since they first opened in Australia, and I'm so far quite satisfied with how they've worked to resolve issues I've experienced.
Poor and untrustworthy provider!
Twice I was lied to by this company after having trouble with our NBN setting up and establishing an internet connection. I was told after going in circles with 3 different technical support people chat bots that my problem would be escalated and I'd be contacted within 2 days. Its now been 5 days and I have not heard anything on behalf of the company, only to to talk to another person and be told that they have again escalated my concerns and should expect a reply within 24-48 hours. DO NOT USE THIS COMPANY!
Not worth $100/per month.
From the start we never noticed much change during peek hour time.
It is incredibly slow when downloading games, typical Upload Speeds 29.7Mbps Download Speed 7.67Mbps with a latenceny of 11ms . When downloading games I refer to my mobile hotspot as it downloads much faster.
Recently I had a 10gb update for a PS4 Game. On My Republic(Wifi AND LAN) it was scheduled to finish download in 17hours, when switched to my hotspot the download was scheduled to finish in 2 hours
When streaming anything other than YouTube or AnimeLab it buffers for ...27% of the movie. The household has a maximum of 5 devices connected with 3 of then mainly being used at the one time. 1. PlayStation 4 (Used everyday) 2. 2nd PlayStation (not in use when streaming on laptop)
We have moved home twice and have not had any issues with the transfer of NBN service. Customer Service was excellent on both occasions. It did take me a while initially to work out how to get a response however once I had filled in an online form I was called back and everything worked as planned. Service has been good we haven't had any issues with speed or connection.
- NBN 100 (Premium, Gamer Pro Premium)
- Verified customer
Optimised for Gamers, except not really. In fact it's really the same as any other ISP.
TL;DR: There's no support unless you threaten with ombudsman, inconsistent speeds and awful congestion at both peak and non peak time, if you really want to give it a go, go month by month and do not sign a contract until you are sure the service is good. Attached speedtest results for the last month to give you a taste of my journey so far.
Coming off a 100/40 NBN plan with Hellstra, and having heard a few good things I thought hey, let's give it a go - maybe they really are an honest, caring ISP who just wants to cater to gamers.
Jokes! ...MyRepublic NBN is literally the complete opposite of what they advertised, they're the worst for gaming! I've never had crappy speeds watching a Twitch stream before, and I've never had an issue watching a friend stream video on Discord, boy was I in for a ride. After posting several support tickets, begging for help on Twitter, then Facebook, our NBN installation was finally scheduled, two weeks after the date requested (which was provided to them with 2 weeks notice). The first thing the NBN technician said after setting up was that the speed was not up to par, and that I should complain and try and get them to fix it. Here comes the next saga though, my Discord video stream wasn't working. Sometimes it works, but 80% of the time it was stuck on buffering. I do my due diligence, I restart my computer, the router, hell even the NBN box thing. Nope, nothing. Maybe it's a hardware issue, let's try accessing it on my phone - still not working, same problem. Weird! Let's try doing it on mobile data instead of wifi - it works. Through this process of elimination, I figured out my problem - somehow, Discord was being throttled.
Awesome Internet providers, very helpful and I'm glad I joined up. Thanks My Republic!
Great internet provider, Awesome! Easy for o hook up, tech help is fantastic and easy to understand. My speed is spot on and I highly recommend My Republic to everyone!
Great Service, Affordable, and Good Support
I switched from TPG fibre to MyRepublic HFC 100/40 Gamer package and have been very impressed. I was slightly nervous initially to change, but I couldn't be happier. They have a special discord chat for all your gaming needs, and Elias has been a good help when I have needed technical support for my router. I do a speed test daily and I always find, even in peak hours, that I am getting an average of 95mbps download nad 38mbps upload speed.
Couldn't recommend them more!
I used My Republic for more than 2 years and never had any complaint regarding internet speed or with service.Very sad to move.Never had any dropouts.
My Republic is best with internet services.Thanks.Vishnu.
Stay away, this company is impossible to deal with
I had my republic recommended to me by Select as the best for my requirements. On their advice i asked to have a connection set up at my primary residence. It was all so easy to sign up and set up direct debits and nothing was going to be a problem.
After many weeks they sent my equipment to the wrong address and when i tried to connect i was unable to. as the NBN wasn't available at my house despite what i was told.
So then i started my attempts to contact the company, via the phone 5 hour waits and multiple hang ups.
Online, never got to s...
Customer service was bloody awesome
Allan on live chat was a bloody legend and stuck with me to help fix my issue what a legend. First connection problem i've had in 2 and a bit years first ever drop out and it happened over a couple of days got on the line and allan went above and beyond for me and got me with a stable connection again!
Look forward to the faster speed
New speed looking forward to it. Consultant I had today very helpful & polite, attended to all my questions & setup my service. Refreshing from the previous day when consultant put me on hold & was asked rate my experience. He never helped & I was just left there holding. I didn't leave a review as it wouldn't of been nice.
- NBN 100 (Premium, Gamer Pro Premium)
- Verified customer
Worst customer service I have ever encountered,Do not use!!
I have been a customer of MyRepublic for over 3 years , it had started off well & then I started getting drop outs/disconnections for which I left for a while as I was given a new modem.
Then came the very very slow speeds, Anywhere from 2.8-12Mbps of a night time (Currently paying for 100 Mbps)
I have had multiple live chats for well over an hour to be told to hard reset my modem & jump back in the Que (cant call as that has removed for Tech Support for some silly reason) Finally got a hold of someone & was advised I need to pay an additional $10 per month so the disconnections stop?
As stated above I do not recommend this Provider at all!
AVOID AT ALL COSTS!!
Good connection with customer service.
As we are in lockdown with 1 working from home, 3 uni students, 1 each in year 12 and 8 and 3 primary school age all logged on with multiple devices, we couldn't fault My Republic's connection. Its been a workhorse here.
Super fast service
Very happy with this choice of company. Service was up and running in record time from first online request to activation. Service tech and chat team very courteous and helpful. They deserve 5 stars for sure.
Connection was good and dropouts are not so significant. However only chat option available for support is a negative it will be good to talk to a real person for troubleshooting.
The reviewer stated that an incentive was offered for this review
Good service and helped me understand as l have dyslexia very helpful and polite.Rang back l will recommend your company and service to family and friends.Iam very happy with the help given.
Connection good - company is crap to deal with
We generally get good internet speeds throughout the day, but that’s not our issue. The issue with my republic is, if you get the most premium modem (as we did like the halo which turned out to be faulty), they will only replace it with the lower end modem.
They won’t budge on this either. So they happily take you money for the higher end model (which now I’ve learnt is 8/10 times returned as they are most likely faulty), and refuse to give you an equivalent. Plus they don’t offer express post for modems.
So I’m off to JB to get myself a modem!
Questions & Answers
Can you guarentee speeds over 80 in my area,on the 100 speed bundle, I am hesitant on paying over $100 a month for something I won't be getting.
We appreciate your interest in MyRepublic products and services. We'll definitely check that for you. We sent you a private message, kindly check your inbox.
The Team at MyRepublic
Has anyone been slapped with a Subscription Fee of$39.66 on their last invoice for My Republic for July?
Hi Arthur, that is unusual. Please hop on our Live Chat support team so that we can investigate the recent bill that you have. Thanks! Cheers, Churchill
Thank you for bringing this to our attention. We would certainly like to look into this billing matter for you and have sent a personal message to investigate. Kindly check your inbox.
I ordered last 20th May and I’m wondering how long it would take to get my nbn and modem installed?
Hi Ymer Junn A, the time scales for connections usually take between 5-20 business days to be fully connected. It all really depends on the works that are needed at your house, if there are no works needed or no equipment needs to be installed its usually sooner.
The actual date that we activate the service will depend on the type of connection at your premises, If there are works needed, we will organize all of this for you. We will continue to keep in contact along the way of your application. Please do not hesitate to log into your MyAccount to see the progression of your order or alternatively hop on to our websites live chat Mon-Fri between 8am-8pm to speak with a representative.
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