MyRepublic NBN 100/40 (Premium)

No human customer service – No customer can talk through phone, no one working on Sunday, my internet disconnected on Sunday for no reason, and I can't find anyone for help, never use this ISP again, really bad services. Show details

WORST Service Provider for Internet – I was with myRepublic for a 6 month stretch. A special deal ended and they had zero interest to retain my asa customer, so I switched. I was on a direct debit arrangement (meaning all bills, including final should've been taken from my account). The final bill amount was never taken from my account and due to "internal changes" they never made an… Read more

attempt to take the money owed for my last month of service.

- I was never contacted about the overdue amount (calls or emails) - The debt was from YEARS ago, but they 'sold' my account to a debt collector - I have a black mark on my credit file that MyRepublic do NOT care about

Once the issued was investigated, the debt was immediately paid, so I instigation action to have MyRepublic credit team take action to reverse any negative changes to my credit file, given the fault was on THEIR end for NOT taking money out. They refused to help, AT ALL, and kept referring me to a collections agency, (whom I paid) who have NOTHING to do the initial error that led me to owing a different company a very small amount of money (<$100). The absolute worst customer service I have ever experienced from an ISP. It's the 2nd time since their inception and I can comfortable say, NEVER...EVER again!

WOULD NOT RECOMMEND TO MY WORST ENEMY – have been charged a bill after I cancelled. when i went to a new provider find out my property could never receive the proper speeds of 100/40 only ever capable of 95/25 there excuse is its 75% of the service so its fine. i did pay extra for 75% of the service. they are a rip off and a scam Show details

Ok for the price but service is terrible – Network service is Generally ok but if you have a problem there complaints centre is only online which can be very frustrating and aggravating when all you want to do is talk the problem thru. Show details ·  1

My republic – I haven't been activated with the service yet but, Amida was a great help, I really needed my internet up and running, and she was awesome at ensuring it would be ready within 24h. She made sure I was getting the absolute best plan to suit me and my family. Amida was an all around exceptional customer service provider. Considering how expensive other internet providers are, MR is a great with their affordability for good, fast NBN plans. Show details ·  1

Great Service – Only early days. Had to talk to customer service re plan change via chat feature. Actually turned out to be a good experience. Was happy that my ‘issue’ was dealt with quickly and efficiently. Show details ·  3

Great speeds, but be careful with customer service – I was a customer with MyRepublic 5 years ago and had a great experience in terms of speed and modem delivery. My account was on direct debit from my credit card and the payments successfully came out each month as expected. When I canceled my service it all seemed great and I got an email saying there was no outstanding balance. 5 years later I… Read more

get contacted by a debt collection agency asking for the sum of a monthly bill. Turns out my last bill never successfully paid using direct debit. MyRepublic NEVER contacted me with late payment or reminder. They simply sold the debt. What a great customer experience ….

Avoid avoid avoid avoid – Poor customer service, terrible repeat outages, zero support bar a crap chat service that consistently kicks you out. Connection unreliable. One star because I had to put a star in to get this visible. Show details

Shop around for other providers – Had gone with Myrepublic for NBN and discovered that it is actually impossible to speak to anyone or get any assistance after hours especially if there is a network outage. Have had a few instances of needing network but had outages so could not use it. So luckily my neighbour shared his network with me. Finally found the time to compare prices… Read more

and decided to switch over to another provider, taking for granted a pro-rata bill with a refund. This is where they get you- you pay for the entire month regardless the unused billing period.

Customer support option for MyRepublic is poor - there is a phone number for Sales but nothing for any further support. The only option is either to fill in a form to be contacted or a live chat but if you don't have network, how do you contact them on live chat?

INTERNET THROTTLING! – Disrespectful customer service. They constantly blame the customer's devices. They're throttling on the internet. It is difficult for the customer to prove this. TIO supports Myrepublic to the fullest, not customers. Show details

Glad I've left – Terrible, always outages, terrible connections during all hours. Inconsistent. Friends have the same issues. Just left them for another company. Show details

Customer service non existent – Internet consistently drops out , and impossible to talk to anyone directly. Email contact was made but takes days to get a response and advice given was to simply reset modem .Really ? I hadn’t tried that? We cannot even watch an episode of anything on any streaming platform. It’s quite clear that this company doesn’t want you to be able to talk with support . Not impressed Show details

Worst support on the planet – So once they sell you on the service their is no humans to talk to. Its all chat. And bots. You cant leave the chat otherwise you loose your spot in the queue. worst ever 1 star canceled avoid Show details

There are no words for how terrible this service is – Connected to MyRepublic, the fellow was at my house for less than 10 minutes and I was charged just under $400. The modem was useless so we purchased our own modem. I wanted to add my son onto my account so he could address issues etc, no phone number to call, live chat is not in line with industry changes as you spout, there are plenty of… Read more

companies who will speak to you. "Live Chat" I asked "I would like to add my son onto my account". The response I got was "I don't understand your request please elaborate further" not a hard request I don't think. Anyway have to contact New Subscriptions to speak to anyone. Now, today 17/10/22, after two months with this company I receive on my account a "brought forward balance" for the invoice not due until 26/10/22 and a early disconnection fee of $200 when I haven't even requested a disconnection!!!!!! Customer service is non existent and the service is crap. So slow and always drops out. I think I might take up their disconnection recommendation. Greedy for money and nothing in return. Keep away from this company. Any other company would be better.

If you use a VPN don't go through MyRepublic they restrict access during peak times. Support is amateurish – I was a founding Australian customer for MyRepublic in Australia and with them for many years. They started really well priced with good speeds on HFC NBN 100MB/40 plan. After 4+ years prices went up which was expected but for me I had no choice but to leave as they caused my VPN's maximum speed to be reduced to 10MB during peak times. I… Read more

tested 5 or 6 other major VPN providers and they all showed the same issue. My Republic support refused to ever name any VPN provider that would work correctly using their services. My complaint was raised the TIO but that did not help as I may have been able to claim money back but I just wanted adequate speeds which was out of scope for TIO. (MyRepublic's Asian support web site in Singaporte clearly indicated that some VPN services could be throttled during peak times but the Australian Support team refused to acknowledge this could be happening as it was "not allowed to occur in Australia".) The Australian technical support team were unprofessional and they asked for 30-50days for logs as proof which I gavce there they basically ignored, or very unable to read/interpret them and they never presented any acceptable suggestions to correct the issue but they ofg course were quick to blame many other VPN providers. They suggested I open a support call which I did with PIA anfd they responded quite well though couldn't offer an explanation. I really couldn't speak to any informed IT professionals at My Republic even after multiple escalations. The fact they were based overseas and not directly contactable also made it difficult. Once I had finished porting to another ISP the VPN problems were gone. However as soon as MyRepublic knew I was porting my speeds massively dropped all the time and it MyRepublic seemed to delay me porting out for 5+ weeks until my new provider escalated through their internal escalation mechanism. PS: Also of note after I left I found that MyRepublic Singapore website were recommending a VPN provider so it leave me wandering. I hope this helps others undersdtamnding the poor performance MyRepublic when using VPN. Also now I have been ported for quite some time I have had no outages but I am using a commercial quality ISP provider and it just works.

Pathetic company – It hasn’t worked for nearly 3 months. I’ve emailed 12 times every time I call it disconnects yet they still take my money. If zero was an option that’s what they would get Show details

#4 time connection & has not been disappointed – This is the #4 time we connect with Myrepublic and their customer service has been on point. Our NBN was connected within 15mins and I am very satisfied with the speed. Amida was very switch on, she knows what to do and suggested the best product for us. Show details ·  1

Republic is my forever connection – Amida was lovely to work with and made sure I was getting the right information for upgrading our nbn connection and also gave me information and strategies to approach our new plan with republic to better save money and get better value for their service. Show details ·  1

Perfect services – Im very happy with the services The phone support is super friendly and help me setup my home wifi and help me booking a technician to install the nbn wifi Show details ·  1

Really great service look forward to continuing my nbn threw my republic – Really great service the operator was very very useful and helpful did his job well and fast was patient I really look forward to using my nbn my republic thank you Show details ·  1

Not worth your time or money – My family and I have been experiencing internet issues with MyRepublic since January. After waiting 4 months for them to resolve the problems identified on their end, we were at our wits end. Days before we wanted to switch to Aussie Broadband, we received multiple phone calls from MyRepublic asking us to stay. We were told that over 5 technicians… Read more

would be assigned to our case to fix our problem and were offered a free month of service. Shortly after this agreement, we noticed significant improvements to our connection. Fast forward almost two weeks later and our connection is worse than it has ever been. We are now experiencing constant connection dropouts, high ping and packet loss. My advice to anyone considering MyRepublic is to simply not bother. Plans are discounted for a reason - the service they provide is just not up to standard.

*Further update - Just switched to Spintel and all the latency/packet loss problems we were previously experiencing with MyRepublic have since disappeared. It's quite interesting how you can record so many issues with one provider but then switch to another and experience no issues. Shame on you MyRepublic for wasting five months of our time and for providing no resolution to problems on YOUR network.

Horrendous/non existent customer service, relocating is a nightmare – Moved from fttn to fttp, connection was far slower, and when I tried to get it sorted there was 0 option to talk to a representative, only online chat which took a full hour and didn’t help at all. Switched to static IP and internet stopped working at all, no customer service or technical support at all as it was long weekend. Had no internet at… Read more

all for 3 days. Still trying to charge me even though I switch providers- exetel has been great with both speed/reliable connection and customer service. Use them!

Customer service is excellent – I am a new customer for nearly a month now and during that time I noticed the internet speed was not as expected for my 100/40mbps plan (was way below 50) so I called to raise a claim and I was expecting to go through the usual pain and suffering with no timely resolution in sight as is common with ISPs customer service phone lines. Well, for my… Read more ·  1

surprise, the attention and the service response was great. After the default tests and troubleshooting over the phone it was clear a technician needed to come to my house, the booking and visit was prompt and the nbn guy fixed the cabling issue that was affecting my internet speed. Since then, the internet service has been reliable and stable, best value for money with current market comparisons for that tier plan, specially if you are a new customer and use the current discounts. Totally recommended

If you want customer service, look anywhere but here – HORRIFIC CUSTOMER SERVICE. I have just spent two hours on "chat" trying to rectify my disconnected internet. I requested a phone call and was told no. I have now been disconnected from the chat. I will be spending my time now looking for a new provider and ensuring they have a phone number for customer service. Looking forward to see how smoothly it will be to cancel my account....... Show details

Decent experience signing up – I had some trouble signing up online, the order page didn't want to load, so I called up and had someone answer almost immediately, he helped me sign up on the phone. I had trouble hearing him from my end so I had to ask him to call me back but we got everything set up within a few minutes. Thank you! Show details ·  1

Possibly the worst customer service experience – This is the 1st time I ever write a bad review. I signed up and stay with them for 3yrs and every time I experience issues its extremely time consuming to get help and then almost impossible to get help. The help needed is always relates to internet outages and their own modem issues. I had to replace there modem 3 times which had to wait at least… Read more

1 week for delivery. This last internet outage issue simply impossible to find out. Can get on to chat line and obviously no phone contact. Anyways, good luck should wish to join.

No internet for 2 days and can't contact helpdesk – We haven't had internet for 2 days, we tried multiple times to contact them but customer service is non existence. For people with full time job it's not practical to sit on the phone for hours end trying to work out the chat bot, and no agent ever turns up on chatbot. Tried everything they suggested in their self help guide but we are still paying for a service we don't get. Time to change provider. Show details