251 reviews

7% · 18230 · 92%
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Sender or ReceiverSender · Receiver
Delivery Time
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  • On Time
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  • Never Arrived
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Delivery Arrived in Good ConditionYes · No
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251 reviews
251 reviews
RodSydney, NSW4 posts

Rubbish ripoff service

Absolute ripoff , fees galore , do not use . Once this parcel arrives never again . Show details
MarcPerth, WA2 posts
Jk65 posts
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Apparently left on 4 June— still not arrived at country destination.

MargielSydney Surrounds, NSW7 posts

Beware - additional charges may apply

I ordered some candle fragrace oil, which I could only source in the USA. I ordered 500ml, (postage US$35.19) and had it shipped to MyUS for delivery to Australia. The company that had supplied the oil had also included a very small (30ml) bottle free gift of oil. MyUS had separated the bottles and sent them in 2 separate packages, charging me double the price for shipping, and the 30ml bottle cost US$23.98 to send. I contacted MyUs, who did not ever respond. Be very cautious when sending multipled items, as it seems like a good money maker for MyUs to separate items for additional postage. US$23.98 (AUD$36.00) for a tiny bottle of oil is extortion) Show details
Jane6 posts


I have used this company three or four times. Every time I have had major issues with the cost. I convinced myself that it was just that I didn't select the right options re shipping, membership etc
That is not so. They are very shifty with extra and inflated shipping costs. I weighed my items last time upon arrival and they were not as much as I had been charged for. I have just had a pair of shoes shipped and they have charged a weight of 4 pounds. Absolutely ludicrous.They sting you at every turn. TOTAL RIP OFF Show details
Kim B.
Kim B.Greater Melbourne (Outer), VIC

Rip off merchants - do not use

GST calculations are wrong, they base it on the estimated value of the goods, not the actual amount you have spent - where other service providers ask for your "invoice" so they calculate the GST. My packages where "upsized" so I paid for additional postage, do not use. Show details
Katrina G.
Katrina G.South East Queensland, QLD


Do not use this provider, they claim cheap shipping and then once you actually go to ship an item it is more than 3 times the price and they just state "this is our prices". Absolute scam and you'd be better off either paying shipping directly or just not purchasing item at all. Show details
NickCentral, TAS
  Fair Incentive Verified

Ridiculously expensive

Ridiculously expensive shipping rates to Australia. Valued my item at 3 times the amount of the invoice that was in the parcel with my items. Decided to return my items cause the shipping was double what I paid in the first place (and upon arrival to Australia the import taxes would have been massive) so wasn’t worth it. To return my items from Florida to California, they charged me $140USD.

Terrible service do not recommend at all. Show details

JohnSydney, NSW2 posts

Not recommended. Not to be trusted

Never again. Definitely not recommended. I wouldn't use MyUS again. Quoted reasonable shipping rates which I accepted and paid then without any notification or agreement from me more than doubled the charges and changed the shipping method. Their advertising on better shipping rates - it doesn't happen. Show details
Ethan Hawke
Ethan HawkeCentral Queensland, QLD

MyUS is a scam is a scam. They steal your goods and quote some crap US export prohibition as their excuse. Don't fall into their trap like I did. Show details
DinaGreater Melbourne (Inner), VIC12 posts

Don’t ever use it . They are ridiculous. I can’t even return item to sender as they charge $50

A scam , they charge an arm and a leg . I would never visit those places . Just from the shipping experience I am put off . Bunch of stealers trying to make them selfs richer by ripping people off . Show details
Sammy L
Sammy LSouth East Queensland, QLD2 posts

VERY EXPENSIVE it cost me $220 to ship a 4kg package

VERY EXPENSIVE it cost me $220 to ship a 4kg package from the USA - MYUS is too expensive.
I also used MyUKMailbox as an alternative and they were much cheaper. Show details
Emma6 posts

Best to not use this company

Terrible terrible service. If you need to contact them you can via chat- and they then do not help you. They send you copy and pasted responses to enquires. I wanted an item not forwarded to me from US so I could return to the retailer. I contacted them three times before the item arrived at My us to alert them to this and make sure it dint get forward on. Didn't make a difference. And the I raised this with them ... didn't make a difference. I haven't explored similar services. If there are ones and you need a service for shipping from other countries- don't go with MyUs. Show details

Questions & Answers

An J.
An J.

It's been 3 weeks since the tracking status shows Shipping Lable is created and no further updates. I have reached out the customer service team several times, but with no luck. Has anyone who met the same situation and received their parcel eventually? If yes, how long did it take?

my m.
my m.  

Did you get the parcel? Or obtained refund via paypal?

Lonny B.
Lonny B.  

I'm having the same problem....No valid tracking, No valid way response in regards to pending shipment. Its been 2 months now

Teanne S.
Teanne S.

Is MyUs restricted to the stores they provide on their website? Ive ordered at a store not listed on the website - will my item still be able to be tracked and sent to me?
How do I select a preferred courier? So I don’t get charged too much hopefully

Denis M.
Denis M.  

Good luck, you’ll need it

Black Dog
Black Dog

Are there any "Good" forwarders out there? Just had a disastrous experience with Shipito and was about to make the same mistake with My US.


I looked up Shipito and was turned off, then used these guys and got scammed. I'm thinking there aren't

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