MyUs

They wouldn't send me the package because the return to sender address on the original was cut off by a digit. Was advised if the package was under review for more than 2 business days, they would send an email. Didn't receive an email, and it took me messaging them after two weeks to get anywhere. Show details

Ordered a vinyl record from a US store that didn't ship to Australia. Signed up for a myUS single parcel account, got given a US postal address, had the record shipped there. The parcel arrived at the myUS postal address and in less than 24 hours I received a shipping notification that my parcel had been shipped to me. 5 days later my parcel… Read more

arrived at my PO Box in rural Queensland in perfect condition. Postage was expensive, but that's to be expected trying to ship from the US to Australia, plus I selected DHL as the carrier and they're not cheap. I'm very happy with the service provided by myUS

Glitchy but Good – Whilst this service is a little unwieldy from time to time once you understand the process it’s really good to use. Firstly, make sure you understand that every time you use it you will need to make some decisions do I discard shoe boxes with each parcel if you pick this choice and there’s no boxes, you will still be charged, I know, crazy!! Don’t… Read more

choose Australia Post as you will not be able to track it until it reaches Australia and all you will see in the meantime is “Label Created” which can be three weeks from despatch understand that is the case even if you have the Australia Post App. Make sure that the total value of the parcel is under $1000.00 AUD or you will be charged clearance fees, GST and Import Duties, under $1000.00 only GST is levied.

first class service – i must admit i cannot fathom all the negative reviews of this company. i have dealt with them for many years and have received approx. 2 dozen packages over that time and i can say that i have never had a single problem with them-the charges are reasonable and the packages are well packed and dispatched immediately with accurate tracking. i can recommend them highly and will continue to use their services. Show details

Have used MyUS for 15 years and found them to be quite efficient and economical for the first few years. Small cheap items seem to be handled well but once you get larger items, particularly not domestic product (personal items , clothes, small tech.) then the service becomes problematic. As the years went on, the problems associated with… Read more

processing of my inward goods became tedious. Having to intervene because of a multiple carton order arriving at MyUS had one carton sent through to my virtual inbox while another was denied because the price paid was outside their predetermined value, despite being identical items. With this and miscategorisation of the item, asking for vendor invoices when they were supplied and delay associated with these processing failures, the time spent in having to respond gets draining. During Covid, the wheels fell off but, this was everywhere and not a MyUS failing. However there was a notable increase in freight cost after this, a notable decrease in the quality of service i.e. slower processing and more mistakes made in handling my items. The frustration that has motivated me to write this is because the many times I forwarded my complaints, the responses though polite, were meaningless platitudes of promises for future improvement. This never happened. I now only use them for small simple shipments and have found cheaper ways that involve less intervention on my part for other items that I buy. I would suggest that you don't even bother with reviews on the MyUS site as they appear to be carefully curated.

If you thought eBay was expensive, shipping via MyUs was more than double the price. Best to avoid MyUS unless you want your CC to melt. When the shipping costs hit US $260, which was only US $135 incl. GST with eBay, I seriously considered telling them to bin my package. I won't be using MyUS again. Perhaps all these freight forwarding companies are a rip off. Show details

found this company via Google and used them to ship from USA to Australia. I bought the items and had it shipped to Myus Florida office. After a few days I checked into Myus a bit more and read some reviews and started to get worried for our package.. After a few days the package was in Myus inbox and they turned around and sent the package within… Read more

2 days during Christmas times, which I found to be fine. Maybe I was a lucky one compared to other reviews but my ordered with Myus went smoothly. I did email then to double check my order which I never received a reply. Now waiting for FedEx to delivery to my Australian address..

UPDATE REVIEW. Item sent with FedEx and tracking received. MyUS said my package weighed 11.8lbs and charged me for that weight. FedEx tracking shows my same package weighs 2.2lbs... MyUs definitely ripped me off with overstating the weight of the package and charged me the higher freight charge.

JUST LIKE OTHER REVIEWS.....SCAMMERS AND THERE IS NOTHING I CAN DO ABOUT IT.

1) MyUs ended up being significantly more expensive then just receiving a shipment direct from HerbsPro. 2) MyUs claims to charge Australian GST, but uses a rate of 15%, which must be legally questionable at best, when the gazetted rate is 10%. 3) MyUs does not provide full bill itemisation, they just add sundry charges with no explanation of… Read more

what benefit is obtained by the charges 4) MyUs has not responded to my request for clarification of their unseemly "tax" charges after 4 days. 5) MyUs was probably 10 days faster than waiting for the retailer to send direct. But spending over $200 AUD for a small 3.4kg package feels like a bad deal to me.

This company is a rip off. DO NOT USE. They charge Australian GST at at least 15% and then inflate the freight weight by using excessive packaging and charge more for the freight costs than the original packaging that your order arrived to them in. Took over 2 weeks to get them to agree that the invoice they were quoting of my order was the full price and not the amount we paid to the actual company we purchased from. They cannot be trusted Show details

This firm will hold your packages and claim they can't send due to Australian govt permit requirements. They then proceed to add STORAGE charges of more than $USD15 whilst you forward PROOF that the Australian govt does NOT require a permit. They then advise that their team will look into it but in the meanwhile will add accruing STORAGE charges.… Read more

All up my experience has cost nearly more than 3 months in delay and close to USD$200!!! Additionally, their eventual shipping costs are way more than their quoted calculations on their site! I would look at another gateway service BEFORE CONSIDERING MYUS!

I used MyUS to forward as standard envelop, 2 US sim cards the size of credit cards. they charged almost $100 Australia Dollars and a month later i'm still waiting they are very blunt, when asking for updates on shipping. their freight forwarder Aramex is just as rude saying wait for an update and hang up. DO NOT USE THIS COMPANY VERY EXPENSIVE AND THEIR FRIEGHT PARTNER DO NOT DELIVER. Show details

Stole my package. Have tracking showing it as delivered to them and I didn’t get any notification of arrival so contacted their so called support with the tracking number and delivery notification. Now they want proof of delivery with address which I’ve already provided. Now 4 more emails I’ve sent and they’re silent. confirms why I avoid using this mob of thieves Show details

Horrible service!!! The only good thing is that they have a live chat however, they refused the send the parcel. Classified it as dangerous goods, but selling it freely in the US. Just excuses, so I had to return to sender, and they charged me for a higher shipping weight and arguing the parcel weight/dimensions are calculated differently for… Read more

domestic. This is when they referred me to their calculator and I picked the location and weight etc, only to see it's a different price. Then their customer service person said this calculator is for international (but allowing to calculate for domestic)? Ended up paying USD 40.56 for sending a 2.16 lb parcel within the US.

Used to be a great company ( 2015-2020 ) , A few hiccups during Covid which was understandable . Then about 2022 -2023 a lot of mistakes started to happen and then finally in 2024 they became a bit hopeless - Accounts not adding up - overcharges - unexplained charges . When I protested and asked for refunds ( multiple occasions ) and explanations I just received the run around . A very disappointing outcome after years of great service . Show details

I have never been more frustrated with a company in my life! MY US is an absolute nightmare to deal with. First of all, they charged me nearly three times the actual weight of my item for delivery – complete rip-off. I’ve never seen a company take advantage of its customers like this. Getting in touch with them is impossible. They don’t answer… Read more

calls, and their customer service is a joke. It’s like they want you to just give up and go away. You’ll spend hours trying to reach someone, only to be met with silence.

They use the cheapest courier they can find, and there’s no signature required on delivery. So, guess what? Your package will just be left outside. If it does get stolen, don’t expect any help from MY US. They refuse to refund missing packages or take any responsibility for their shoddy service.

Do yourself a favor and stay far away from this company. If you value your money, time, and belongings, find a better alternative. MY US is a scam, plain and simple!

NEVER EVER USE THESE SCAMMERS !!! REVOLTING SERVICE !!! Hidden fees, Hidden fees and more hidden fees.. Check the weight of your items. mine were up to 20x what the actual weight was and wrong on 6 items. They are very aware they do this, it is a scam as people don't usually question it. This company offers you a forwarding service, so that you… Read more

can purchase items in the USA and then forward to Australia so i wanted to purchase a bunch of trading cards.

I purchased 30 different items and had them sent to this place in Sarasota, they give you a running tally in your suite so you think you know how much to expect to pay.

The majority of my items had arrived at my suite and I thought i would have these sent before i ordered any more and i am glad i did.

The running quote was $62.89 usd plus GST payable to the Australian govement which should be 10% of the cost of the items which equals $45.56 [Total $108.45] for 4 pounds of items.

So you can imagine my horror when they said in order to send package the cost would be $255.40 usd.

This included Insurance of $17.50 which there was no mention of until this page and an additional fee for "item processing" of $42 which is not advised until now and the insane GST amount was $132.72 usd

I questioned this with customer service and they said this is for GST and a fee charged by the seller on each item, I spoke to one of the sellers and they confirmed they do not receive a cent back from companies that forward items and when I asked the agent to show in the conditons where they are allowed to charge this she couldn't produce anything.

I am waiting to hear from management but expect nothing and as soon as I have this sent to me i will be cancelling my account and NEVER SPEAK OF THESE DODGY SCAMMERS again in my life.

Don't fall for the same scam I did and use someone else and if you already have check the weight of your items.

Revolting company.

A zero star rating is deserved but nor available. You sign up for a free trial but there is no way to cancel it unless you pay $10USD. I contacted the chat and they cancelled my "free trial" as a courtesy for me not the pay the $10USD so I sent an email to the help desk and they told me to "change the membership" I had to pay $10USD. They… Read more

didn't even address the issue of not being able to cancel without a charge. If you are Australian they also charge GST and by the time you pay the shipping it's so expensive its not a viable proposition.

They do what they say but… – They do what they say…. But there are scams all over the place. For instance, if they don’t scan your package in (but you have delivery confirmation) consider it stolen by whatever illegal immigrant they have in their warehouse. So don’t order anything valuable. Then they charge you if items are in the box for more than 30 days so numerous times… Read more

I’ve been waiting for 1 final package (that was delivered days ago) and then I finally give up and order to avoid the fees / and boom that 1 item drops in the second the package leave. They are obviously told to sit on packages for boxes to run up storage fees. Lastly, they over weight that packages to charge you more freight. My last box was listed as 9.2 pounds…. Got it and weighed the whole thing (inc the packaging) and it was 6.1 pounds… not using anymore

Worst company every – worst company I have ever dealt with - they lost my package and the customer service just responded with vague claims they were escalating the matter and promises of being contacted by Management and none of that happened. package still lost and no resolution - don't use them. Frauds. Show details

DO NOT USE!!! – Parcel successfully landed in Australia Sydney but then went missing actually marked as delayed over a month ago now. Parcel never arrived. Shipping fees paid and impossible to get a legible reply! I can only assume that some parcels perhaps get stolen by Aramex because they can’t lose this many! The ACCC need to investigate!!! Show details