only 1 star because system doesn't allow negative stars
www says 'open new account in 10 minutes' - 20 minutes later online, their rubbish system doesn't recognise existing customer ID, call the 'dedicated business team' number - waste 15 minutes on hold - get asked a tonne of questions, turns out this is not the business number - transferred to someone else - they ask me all the same Qs - they jibber jabber for 15 minutes then tell me I need to go into a branch. Last time we opened an account with them (only 3 years ago) we did that and it took them 2 hours - they took all our ID docs - now none of those docs are on their 'system'. what a joke - I'll be going elsewhere.
Drunken Customer Service Rep
Rang NAB this afternoon re the interest rate and the guy [name removed] asked me 'why don't you think about the interest rate changing a day ago, a week ago, or a month ago. Thank you smart aleck. NAB online feedback told me service is unavailable. How convenient!
Zero stars... avoid at all 'costs'
Completed an over the phone home loan refinance application. Given every promise under the sun and went through all lending criteria.
Told we hadn't raised any red flags and should be just a formality.
Called back the day later and told that we didn't meet their criteria due to the red flags in our application.... apparently our earning was not enough, yet the home loan would have seen payments increase by a whole 15 dollars per fortnight.
Felt lied to and cheated. Don't waste your time.
Stop sending me marketing material
I have been with NAB for over thirty years. The only reason I still am is because it's too much trouble to apply for a credit card elsewhere and because all the banks are as bad as one another anyway.
When I provided NAB with my mobile telephone number, I made it crystal clear that I was doing so for one reason and one reason only: so that the bank could contact me regarding suspected unauthorised transactions (and this because they kept freezing my account over authorised transactions.) I spelt out that they were not to use that number for ...any reason other than the specific reason for which I had provided it. I specfied that they were not to use it to send me marketing material etc. Yet, despite that, this is exactly what NAB is doing and they are persisting in doing so even though I recently instructed them to desist AGAIN or suffer a negative review and even though they responded that I would not receive any further unauthorised correspondence from them. This, they do despite the full knowledge that they are breaching privacy regulations by using my information for a reason other than it was provided for. First of all they subscribed me to payment reminders without first seeking my permission. Today I received a marketing SMS. There is no unsubscribe option. So, we've just had a Royal Commission into the banks, and the results were damning. Still, they won't learn a lesson. Whether or not banks wish to believe it, they are service providers, or at least should be. Consumers are awfully tired of service providers laying down the law and riding roughshod over the people they should be treating as customers.
I wish I could leave NAB
I’ve been with NAB for most of my life! Have wanted to leave them for the past 3 years.
The small business customer service dept which is all “remote” now is abhorrent. So ineffective/ time wasting / ignorant / impersonal/ inefficient. It took them over 4 weeks to successfully change my mailing address ! It took 5 phone calls and emails to keep at them about it. They charged hundreds of dollars of card fees to my late husband’s credit cards. I didn’t know this card was still “open”. They knew he had died as I gave the death certificate to the...m 3 years ago - they are so sloppy with their work. It was so painful for me to have to go through all this again. I tried out Westpac for a short time and they were just as bad ! To move 5 business accounts will be so tough to do and I worry if I make the move I’ll regret it... Help !!
I had been waiting for 1hrs 30mins
Still didnt get any answers plus transfer my request 3times
Noone have any knowledge about what they supposed to do.
Seems everyone just wanna go home early
I totally wasted of my time
The reviewer stated that an incentive was offered for this review
I had a home loan with them for 10 years. The statement used to come at Christmas time when you had little time to check the balance until 1 year I cleaned the file and realised in that time I only paid off a couple of hundred dollars then I rang them to explain and they said when a loan is new the balance comes down slowly I replied its not new. Then they said I will explain it to you slowly. I spoke slowly back. Put me on to someone who can use a calculator. I moved to a building Society and have never been happier. Never trust them with Loans.
Not a good story:
Imagine being away from home and relying on nab traveller card (loaded with your own $) and nab blocks the access to your own funds, so you're penniless and not able to pay for your food or accommodation. You call them (and pay for the long distance phone calls too) and talk to different workers for 25 hours within 5 days and they resolve nothing.
I didn't have to imagine that horror, I lived it. Their call centre in Philippines operates on clueless individuals which they provided with no training whatsoever. Do not count on them being there if you need them - to give you access to you own $! I regret giving them business/feeding them.
Hidden and fraudulent charges
This bank is most unreliable and vulnerable to fraud.
After I asked to close my CC they imposed a 29.42$ interest charge. I called them to ask they said oh sorry we will waive off.
Amazon tried to authorize my NAB CC and NAB charged me 10.50$, again I disputed the charge and they credited it back.
My friend lost 2 grands out of his savings account and have to go through hell lot of paperwork to get clarification, still under process to receive funds back.
I have closed my card, as I can't sit and keep an close eye on all transactions, they ...are stealthly charging customers without their knowledge, wondering how much they would have made out of all ripped. I'm not here to promote any bank, just sharing my experiences for people to be watchful. If you have tech knowledge go use Digi banks. Old and non-tech people have to be on mercy of these banks.
I am a vulnerable person and currently on sickness benefit. I was being taken advantage of and blackmailed. NAB did not lock my account and contact me until all most of funds totalling $7,500 had been withdrawn over 24 hours. This is despite the spending pattern not being consistent with previous spending patterns. When they contacted me, they indicated that they knew about similar situations. I had to attend the Merrylands NAB and speak to a fraud officer over telephone. The money that was taken was transferred to Australian account holders. A...t first, the officer, I was speaking to wanted all the details and said that they would be investigating. During that interview I had mentioned I was not been of sound mind to authorise the transaction and had been threatened. I had said I was seeing a psychiatrist and had attempted suicide more than once. I was in tears at the NAB branch. After being made to discuss this on a teller phone in front of other, I was left on hold for at least 15 minutes. The person I was speaking to online stated that NAB would not assist and if I wanted to help, go to the police. I had taken a risk to speak out about what was happening to me and I had it thrown back in my face. That is my example of inhuman customer service I experienced at NAB. Today I am getting myself better, no thanks to the NAB.
Cant even handle online banking..
Freshly opened account, cant even accept payments from customers as the account can even be verified , ludicrous SMS system that the operator can send and i receive but wont work on the website, apparently its my browser, but the commbank one works, yeah right. losing money due to this baaaad operation .. apparently ill need to download a new browser for the sole purpose of doing any online banking with NAB when all the others work fine..
Will never bank with NAB again. You cant go worse than a one star if i could i would. As a small business owner i was not valued and lied to throughout my entire proccess. It took over a year and a half for my issues to get resolved.
- Verified customer
Overseas with no money, blocked account.
Started a trip overseas and they blocked my account. No way to get any money. Spent hours on the phone.Said i have to come into a local branch. There are no local branches overseas!!!! I dont know what to do. Cant even book a ticket back to aus. Will try embassy next
Making payment or sending remittance
Just making a basic money transfer or sending remittance after making a transfer is painful. I Just made a payment and there is not a simple field to add email address to send to. Website is slow and clumbsy compared to other major banks. I regret joining NAB based on the website.
Take your money but cant process a credit card payment
Terrible bank with unreliable service. Every time my mother enters her bank in Albury to make a deposit or withdrawal they send me a text in Melbourne to ask me how I enjoyed my banking experience. They can't even identify the right customer. I have had random phone calls from a manager who had accessed their private data base and thought I was a different person. The issues I have continue when I schedule a payment from my cheque account to pay off my credit card. They are quick to take my money out of my account but I have to ring twice in on...e day to ask why my credit card hasn't been paid off. Again I will probably be charged interest charges that I have to chase up because they have made a mistake or had technical problems. Poor poor poor. I would leave except I have an offset account with them sadly
Worst customer service over by far!
Have been with them for over 8 years, branch experience was okay. But Worst customer service I received over the phone while I was checking the progress on my credit card application that was submitted online and was overdue for an outcome. Absolutely inconsiderate and very rude way of talking. Although when I rang back to complain it was much better still taking my business somewhere else.
Is there -1 star review option?
By far, dealing with multiple banks includint ING, commbank, this bank has broken all records of worst service level, actually they dont have any level.
Worst ever experience, my biggest mistake of moving to this bank 1.5 years ago. Everytime I contact them, I wholeheartedly regret my decision, untrained and rude staff.
My loan file is sitting with them for 3 months and no progress. Continuously delaying it to get more time on their hand.
Plea to anyone who ever think of going with, just stop here. Go anywhere but not this way.
- ‹ Prev
- Next ›
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.