I am a vulnerable person and currently on sickness benefit. I was being taken advantage of and blackmailed. NAB did not lock my account and contact me until all most of funds totalling $7,500 had been withdrawn over 24 hours. This is despite the spending pattern not being consistent with previous spending patterns. When they contacted me, they indicated that they knew about similar situations. I had to attend the Merrylands NAB and speak to a fraud officer over telephone. The money that was taken was transferred to Australian account holders. A...t first, the officer, I was speaking to wanted all the details and said that they would be investigating. During that interview I had mentioned I was not been of sound mind to authorise the transaction and had been threatened. I had said I was seeing a psychiatrist and had attempted suicide more than once. I was in tears at the NAB branch. After being made to discuss this on a teller phone in front of other, I was left on hold for at least 15 minutes. The person I was speaking to online stated that NAB would not assist and if I wanted to help, go to the police. I had taken a risk to speak out about what was happening to me and I had it thrown back in my face. That is my example of inhuman customer service I experienced at NAB. Today I am getting myself better, no thanks to the NAB.
Cant even handle online banking..
Freshly opened account, cant even accept payments from customers as the account can even be verified , ludicrous SMS system that the operator can send and i receive but wont work on the website, apparently its my browser, but the commbank one works, yeah right. losing money due to this baaaad operation .. apparently ill need to download a new browser for the sole purpose of doing any online banking with NAB when all the others work fine..
Will never bank with NAB again. You cant go worse than a one star if i could i would. As a small business owner i was not valued and lied to throughout my entire proccess. It took over a year and a half for my issues to get resolved.
- Verified customer
Overseas with no money, blocked account.
Started a trip overseas and they blocked my account. No way to get any money. Spent hours on the phone.Said i have to come into a local branch. There are no local branches overseas!!!! I dont know what to do. Cant even book a ticket back to aus. Will try embassy next
Making payment or sending remittance
Just making a basic money transfer or sending remittance after making a transfer is painful. I Just made a payment and there is not a simple field to add email address to send to. Website is slow and clumbsy compared to other major banks. I regret joining NAB based on the website.
Take your money but cant process a credit card payment
Terrible bank with unreliable service. Every time my mother enters her bank in Albury to make a deposit or withdrawal they send me a text in Melbourne to ask me how I enjoyed my banking experience. They can't even identify the right customer. I have had random phone calls from a manager who had accessed their private data base and thought I was a different person. The issues I have continue when I schedule a payment from my cheque account to pay off my credit card. They are quick to take my money out of my account but I have to ring twice in on...e day to ask why my credit card hasn't been paid off. Again I will probably be charged interest charges that I have to chase up because they have made a mistake or had technical problems. Poor poor poor. I would leave except I have an offset account with them sadly
Worst customer service over by far!
Have been with them for over 8 years, branch experience was okay. But Worst customer service I received over the phone while I was checking the progress on my credit card application that was submitted online and was overdue for an outcome. Absolutely inconsiderate and very rude way of talking. Although when I rang back to complain it was much better still taking my business somewhere else.
Is there -1 star review option?
By far, dealing with multiple banks includint ING, commbank, this bank has broken all records of worst service level, actually they dont have any level.
Worst ever experience, my biggest mistake of moving to this bank 1.5 years ago. Everytime I contact them, I wholeheartedly regret my decision, untrained and rude staff.
My loan file is sitting with them for 3 months and no progress. Continuously delaying it to get more time on their hand.
Plea to anyone who ever think of going with, just stop here. Go anywhere but not this way.
Unprofessional, lacking transparency and non-competitive
I have been with NAB for more than 20 years. In seeking a small investment loan worth approximately two per cent of my net worth and readily serviceable, I was directed on two separate occasions to a specific product that does not meet my needs [yet would be the most profitable for NAB]. Upon checking with my accountant, I was provided incorrect information regarding their reasons for persisting with this loan. Throughout the loan process, the attitude of the loans officer was unfriendly, rude and disrespectful of the answers I had provided re...garding my expenses. The implication of this was that I was being dishonest rather than that he didn't understand the circumstances of my lifestyle--a rather modest life in a rural setting with few of the overheads found in the city. It was distressing to be engaged in this manner.
An absolute shocking experience
After being their client for about eight years and having several accounts and home loans, this bank turned me and my family’s life into lots of stress and disappointments for about four months due to their lack of security.
Took them nearly four months to investigate and refund my funds.
Pathetic gutless and week
Have been with NAB over 10 years. Every fortnight my Disability Support Paymet went in, never had a problem, then one day my card wouldn't work, the day I was expecting my DSP, NAB decided to close my account and not notify me leaving me bust for 5 days trying to get food medication and pay bills, the account t was not over drawn, there was no notice what so ever and they claimed I was mailed an apparent letter I never received,
I called.askignwhaynwas happening and why and got nothing, no reason what so ever why they closed an account with no...
No-fee accounts, the least greedy bank of the Big Four
No bank is perfect or cares about anything but its own profit, but NAB is the least greedy: it is the only bank of the Big Four that offers everyday transaction account, high interest savings account and Visa Debit card with zero fees. I personally never had any issues with NAB in over 10 years. The only things I wish for is that they stop tweaking their internet banking and instead add sms transaction notifications, don't close any more branches and don't remove any more ATMs.
Over the years I also banked with ANZ, Commonwealth and Westpac - ...they all charge fees for taking your money and identity data. Ridiculous! Plus they made such mistakes as sending cards to wrong address, closing wrong accounts, demanding irrelevant documents, persisting with spam nuisance calls after opt out, etc. I also tried BoQ - they do have some no-fee accounts, but their IT is a disaster: internet banking is badly made, and they force you to download a terrible app for some transactions. What are people without smartphones supposed to do? Or people who don't want to hand their personal data over to some AppStore just to be able to download the app? Why I give 5* to NAB? - No fees for everyday transaction account, high interest savings account or Visa Debit card. - Safe custody service for storing important and irreplaceable documents. Many banks don't offer it at all mistakenly thinking that everything is online these days. - Knowledgeable, diligent and polite staff. At least at the branches I use. - Prompt actions when hackers tried to steal my money. All money returned within a few days and the compromised card replaced at no charge. - All spam, special offers and nuisance calls ceased after I opted out.
Never bank with this one, Worst bank out there
I have been with NAB for over 2 years, everything that needs to be done is very slow. You shall need to ask for a few times before an action is taken. Their rates are outrageous of them all. Unfortunately, I fixed my rate and cannot get out without paying almost 8k for breaking costs. Once I am out of that period, I know I am not looking back ever again.
Poor Customer Service and no Care
8 Years been with NAB and when you request additional credit on your credit card to cover unexpected medical expenses they decline. But previously when offered and it was not needed it wasn't an issue
Had to wait 65 min on the phone to speak to a consultant
Never have defaulted on any payments, and had always paid my cards off in advance
Will be changing to another institution
Worst bank for online statements
Every year we try and get statements for our investments. They charge us every month but online try and get your monthly transactions and it's like it never happened. Every year we have to call for a balance as they never send a yearly statement. It just doesn't make sense. Why have an online service that forces people to call you.
Best Australian Bank
Nab is not perfect, but is by far the least grridy out of all Australian banks. Not charging account fees is just an example. I've been a customer for the past 10 years.
Absolutely terrible bank, stole my money! I could not have dreamt up worse customer service. If you’re with NAB, switch.
I had a terrible experience with NAB staff at a Liverpool St. Sydney branch and an online Pay ID transaction. After processing a Pay ID transaction inside their actual branch, then talking to the tellers to confirm that a Pay ID transaction was not reservable, I completed a sale of an item at their branch.
The tellers refused to give a receipt and were rude during our time there. They acted like answering questions regarding NAB transactions was below their pay grade and had a dismissive attitude. Trusting that the NAB staff would never have ...given me the wrong information about money they are responsible in protecting was not even a question in my mind. I took a photo of the Pay ID transaction from the NAB customers phone and left, thinking all was as confirmed by NAB staff. Several days later, after much back and forth with my bank, completely unhelpful NAB phone staff and the NAB customer the $9,000 had not hit my account. Long story short, NAB stole my money and then refused to communicate with me as I was not a NAB customer. It did not matter to them that I had a photo of the transaction, that it occurred at a NAB branch under their video and staff security. I emailed complaints and attached evidence for their fraud team and requested a call back or contact. Nothing. Not even a reply saying we will not be able to assist. Just silence. My experience has left me stressed, distraught and with a complete dissolution with NAB bank. I would never recommend anyone use NAB. There is zero care and they literally can take your money and get away with it.
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