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NAB (National Australia Bank) Online

NAB (National Australia Bank) Online

1.6 from 36 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
4
4 star
1
3 star
1
2 star
2
1 star
28

Disappointed77

Disappointed77Sydney, NSW

Disgraceful treatment

published
Transparency
Customer Service
TopicGeneral Transactions

Daniel

DanielGreater Melbourne (Metropolitan), VIC

Cant even handle online banking..

published

Freshly opened account, cant even accept payments from customers as the account can even be verified , ludicrous SMS system that the operator can send and i receive but wont work on the website, apparently its my browser, but the commbank one works, yeah right. losing money due to this baaaad operation .. apparently ill need to download a new browser for the sole purpose of doing any online banking with NAB when all the others work fine..

Transparency
Customer Service
TopicBusiness Banking

Terrible

published

Will never bank with NAB again. You cant go worse than a one star if i could i would. As a small business owner i was not valued and lied to throughout my entire proccess. It took over a year and a half for my issues to get resolved.

Transparency
Customer Service
TopicBusiness Banking
  • Verified customer

Overseas with no money, blocked account.

published

Started a trip overseas and they blocked my account. No way to get any money. Spent hours on the phone.Said i have to come into a local branch. There are no local branches overseas!!!! I dont know what to do. Cant even book a ticket back to aus. Will try embassy next

Transparency
Customer Service
TopicGeneral Transactions

C Therese

C ThereseSydney, NSW

  • 2 reviews

Making payment or sending remittance

published

Just making a basic money transfer or sending remittance after making a transfer is painful. I Just made a payment and there is not a simple field to add email address to send to. Website is slow and clumbsy compared to other major banks. I regret joining NAB based on the website.

Transparency
Customer Service
TopicBusiness Banking, General Transactions and New Account

Fleur B

Fleur BGreater Melbourne (Inner), VIC

  • 5 reviews
  • 8 likes

Take your money but cant process a credit card payment

published
Customer Service
TopicGeneral Transactions

Florence

FlorenceSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Quick reply to my compliant

published

I Have been with nab over 25 years, when I made a compliant about over charged fee, they were fast reply to my complaint and issued a refund in 5 business day, very good customer service.


Worst customer service over by far!

published

Have been with them for over 8 years, branch experience was okay. But Worst customer service I received over the phone while I was checking the progress on my credit card application that was submitted online and was overdue for an outcome. Absolutely inconsiderate and very rude way of talking. Although when I rang back to complain it was much better still taking my business somewhere else.

Transparency
Customer Service
TopicCredit Card Application
Sana Ahmed

Sana AhmedMetropolitan Adelaide, SA

  • 6 reviews
  • 3 likes

Is there -1 star review option?

published

By far, dealing with multiple banks includint ING, commbank, this bank has broken all records of worst service level, actually they dont have any level.

Worst ever experience, my biggest mistake of moving to this bank 1.5 years ago. Everytime I contact them, I wholeheartedly regret my decision, untrained and rude staff.

My loan file is sitting with them for 3 months and no progress. Continuously delaying it to get more time on their hand.

Plea to anyone who ever think of going with, just stop here. Go anywhere but not this way.

Transparency
Customer Service
TopicLoan Application
Small investor

Small investorRichmond-Tweed, NSW

Unprofessional, lacking transparency and non-competitive

published
Transparency
Customer Service
TopicLoan Application

Worst Bank ever

published

As of this writing, i am on the call queue for nearly 30 minutes. My internet access has been blocked and unable to reset the password..terrible service. I will change my bank as asp

Transparency
Customer Service

An absolute shocking experience

published

After being their client for about eight years and having several accounts and home loans, this bank turned me and my family’s life into lots of stress and disappointments for about four months due to their lack of security.
Took them nearly four months to investigate and refund my funds.


Jason

JasonMid North Coast, NSW

  • 14 reviews
  • 23 likes

Pathetic gutless and week

published

SusanOz

SusanOzBrisbane

  • 29 reviews
  • 55 likes

No-fee accounts, the least greedy bank of the Big Four

published
Transparency
Customer Service
TopicATM Experience, General Transactions and New Account
AmitK

AmitKSydney, NSW

  • 2 reviews
  • 3 likes

Never bank with this one, Worst bank out there

published

I have been with NAB for over 2 years, everything that needs to be done is very slow. You shall need to ask for a few times before an action is taken. Their rates are outrageous of them all. Unfortunately, I fixed my rate and cannot get out without paying almost 8k for breaking costs. Once I am out of that period, I know I am not looking back ever again.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
Bruce B.

Bruce B.Central Queensland, QLD

  • 2 reviews

Poor Customer Service and no Care

published

8 Years been with NAB and when you request additional credit on your credit card to cover unexpected medical expenses they decline. But previously when offered and it was not needed it wasn't an issue
Had to wait 65 min on the phone to speak to a consultant

Never have defaulted on any payments, and had always paid my cards off in advance
Will be changing to another institution

Transparency
Customer Service
TopicCredit Card Application

mitchger

mitchgerSydney, NSW

  • 35 reviews
  • 12 likes

Unbelievable

published

I signed up to an account online but never received any communication. Called to make an inquiry and I spent 40 minutes on hold. That's all I need to know!

Transparency
Customer Service
TopicNew Account

Jasonphoenix

JasonphoenixSouth East Queensland, QLD

Worst bank for online statements

published

Every year we try and get statements for our investments. They charge us every month but online try and get your monthly transactions and it's like it never happened. Every year we have to call for a balance as they never send a yearly statement. It just doesn't make sense. Why have an online service that forces people to call you.

Transparency
Customer Service
TopicGeneral Transactions

Gab

GabSouth East Queensland, QLD

  • 2 reviews
  • 5 likes

Best Australian Bank

published

Nab is not perfect, but is by far the least grridy out of all Australian banks. Not charging account fees is just an example. I've been a customer for the past 10 years.

Transparency
Customer Service
TopicATM Experience, Credit Card Application, General Transactions and New Account

Anastasia K.

Anastasia K.Sydney, NSW

Absolutely terrible bank, stole my money! I could not have dreamt up worse customer service. If you’re with NAB, switch.

published
Transparency
Customer Service

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