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National Tiles Online store

National Tiles Online store

2.6 from 21 reviews

Reviews

2.6

21 reviews
5
(6)
4
(3)
3
(0)
2
(0)
1
(12)
  • Product Quality
    3.4 (14)
  • Return Claim MadeYes (0) · No (16)
  • Shipping
    4.6 (5)
  • Customer Service
    2.4 (9)
  • Timeliness
    3.1 (9)
  • Job Satisfaction
    3.4 (8)
  • Rates and Fees
    2.9 (9)
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RoseyBen22

RoseyBen22Greater Melbourne (Outer), VIC

  • 5 reviews
  • 4 likes

Stock issues & poor in store customer service

published
Customer Service
Rates and Fees
Product Quality
Shipping
Timeliness
Return Claim MadeNo
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1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles

Sarah

SarahGreater Melbourne (Metropolitan), VIC

Worst customer service experience

published

Floor installation was poorly finished, and extremely overcharged for almost non-existent floor prep, which actually left our floor more uneven. No response to multiple attempts to rectify, no reimbursement for overcharges.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
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1 comment
National Tiles
National T.National Tiles
Son Nguyen

Son NguyenGreater Melbourne (Outer), VIC

Refund

published

don't buy online as national tiles informed me the products I ordered are not available. To get a refund is almost impossible after several calls and emails. They get your money easily without giving you the products you want.

Customer Service
Rates and Fees
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
National Tiles
National T.National Tiles
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Invaded my browser with spam

published

I visited the website to get an idea of pricing, was not impressed. Now every day I start my computer I get a pop-up from National Tiles. I visited the website ONCE

Customer Service
Rates and Fees
Product Quality
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback George! We hope to have some great improvements on our website soon. Kind Regards, Brooke, National Tiles Customer Service

Ahmad from YPMG

Ahmad from YPMGGreater Melbourne (Inner), VIC

Very happy with the service and the team... Will definitely use them again

published

Dan from sunshine store and his team were fantastic to deal with and to get things going straight away. Very great rates and delivery always on time. Definitely will refer all my customers to National Tiles Sunshine and around the Melbourne Metro....

Customer Service
Rates and Fees
Product Quality
Shipping
Timeliness
Job Satisfaction
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We hope to see you in store at Sunshine again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Tiles amazing, customer service horrible.

published

Late to receive product. Advertised in stock told the next day after ordering out of stock.
Customer service was poor, kept getting misleading information. Had to phone up numerous times.
Tiles are amazing quality.

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Carbone

published

They ran out after 3 months took my money to get from warehouse then called me to tell me they ran out then wanted to charge me a processing fee for a refund. Wasted my time and discontinue lines too soon

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Eve. We apologise for any inconvienance caused. Please email customerservice@nationaltiles.com.au with your contact phone number if we can assist further. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Paul

PaulMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Good price and delivery

published

The price is very competitive, and when the tiles were delivered the delivery man was friendly and the fact he came with a proper forklift was excellent. Tiles were well-packed onto the pallets as well. Although I truly cannot stand the National Tiles' radio adverts, I'm happy with their product and delivery.

Shipping
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Paul. Merry Christmas to you and your family. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Teddy is the man!

published

Nothing was too much trouble for Teddy, couldn't help us enough. Gave us numerous tiles and tile types to choose from. Packed the order and we were out of there in 10mins!

Customer Service
Rates and Fees
Product Quality
Timeliness
Job Satisfaction
Return Claim MadeNo
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1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback! Have a great Christmas! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

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Danielle S.

Danielle S.South East Queensland, QLD

Caused significant delays

published
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles
Iremainanonymous

IremainanonymousMetropolitan Adelaide, SA

  • 5 reviews

Good outcome, but a few problems

published

Overall excellent service and problem resolution from Wingfield store especially (Lawrence went over above to minimise my inconvenience and smooth over shortcomings of online customer service) and the Nailsworth store. Pretty poor effort from the customer service centre. Overall good quality tiles at excellent prices.

Customer Service
Rates and Fees
Product Quality
Shipping
Timeliness
Job Satisfaction
Return Claim MadeNo
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Customer services is terrible

published

Made an inquiry online only never to have anyone contact me I had to follow them up left 2 messages. Finally Brooke called but had no idea why she was calling the customer services is non existent it’s just all 2 hard for them I just went elsewhere. Less painful they should stop wasting money on advertising and spend it on new staff who care.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your feeback! If you wish to discuss further please email customerservice@nationaltiles.com.au

Mrssmithy

MrssmithyAdelaide

  • 8 reviews
  • 13 likes

Rubbish

published

Ordered from online store. Received an email to call them (they didn't bother trying to call me) to be told the tile was out of stock and will not be available for four months! Who advertises a product they don't actually have available to sell? Four months is a completely unreasonable timeframe. Perhaps remove products from your store that you don't actually have available to sell.

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We are sorry we have disappointed you. We value your feedback and will take it into consideration. Thank you. Kind Regards, Brooke, National Tiles Customer Service

tee

teeGreater Melbourne (Metropolitan), VIC

Discontinued tiles still advertised and purchased on website and charged for them!

published

I ordered the belgium stone tile online after finally making a decision and finding a tile I liked. I purchased the tiles online, the money was taken from my account that day and i made a requested to be delivered on the wednesday. I paid for parking to make it an easy transfer into my car on the wednesday and thursday (thinking they would come by thursday). I started a live chat on friday find the tiles are no longer available. I chose a new tile that was $10 cheaper per sqm and the chat reported I would be refunded the gap. I requested they be delivered first thing monday as I'd have to move clients around to make sure I could be there for the delivery. They arrived at 2pm, one is chipped and no refund of the gap to be seen.

Product Quality
Return Claim MadeNo
3 comments
National Tiles
National T.National Tiles

Hi Tiffany, thank you for your feedback. Please provide photo of the chipped tile to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service

tee
tee

Hi Brooke, my immediate concern is the money I’m owed and no confirmation that a refund has been processed.

I will send a photo now

National Tiles
National T.National Tiles

Hi Tiffany, thank you for your reply. I will call you now. Kind Regards, Brooke, National Tiles Customer Service

Jan Sinclair

Jan Sinclair

  • 2 reviews

Good range with great service.

published

While I could not find everything I wanted at National Tiles this time, I did find a fab walll tile for my bathroom reno -- which arrived quickly and were well priced. The terrific staff exhausted every option to find me a floor tile that worked with the wall tall and the look that I was going for, but no luck this time. I visited the Noosa store and found every one of the staff I dealt with knowledgeable, friendly and willing to go the extra mile to help.

Product Quality
Shipping
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Hi Jan, thank you for your feedback. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

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JaneM

JaneM

  • 3 reviews
  • 2 likes

False Advertising

published

The National Tiles online store advertises products and facilitates the order of these, then after payment is made, informs the products are not available for delivery for a few weeks.
This information should be provided at the time of the order so the prospective purchaser can then choose whether to proceed or not.
The staff at the National Tiles store in Traralgon were excellent and they are clearly placed at a disadvantaged position due to the cheaper prices of sale items on the online store.
Some of the online store staff tried to be helpful but the company's inefficient processes are obviously letting them down too.
We would advise against ordering products from National Tiles online.
Very poor service.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles
MJ30

MJ30Adelaide

  • 15 reviews
  • 8 likes

Never again - completely unorganised

published

It took 3mths for tiles to arrive.
The whole order was not delivered.
It was another 3mths before finalised the order.
The head office is in Qld. We have to deal with Stephanie who is morose.
The Wingfield plant in SA, which is difficult to access and took over 30 min waiting for someone to come to the front counter to serve their 3 customers.

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Hi, we are sorry to read of your disappointment. Please email your phone number to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Lis

LisGreater Melbourne (Outer), VIC

Ridiculous customer service

published

I honestly don’t even know why I bother shopping online, the customer service team is seriously f* hopeless. What kind of people work there if they don’t know anything about the products or what’s in stock or anything to do with their stores? Don’t waste your time online, go in store at least they know what they’re talking about.

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Hi Lis, we are sorry to read of your disappointment. If you're able to email your phone number to online@nationaltiles.com.au we would like to call you to discuss. Thank you. Kind Regards, National Tiles

Timo P.

Timo P.South East Queensland, QLD

  • 2 reviews

Tile selection

published

Excellent choice for splashback tiles for kitchen and laundry to match our internal decor. Good selection within our price range and we are totally happy with the final choice. good supply timetable

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback. We look forward to seeing you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Good service

published

Great online service. Batch number provided and order processed in great time. Order was picked-up at specified time. Happy with services provided.

1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Daniel. We are glad to read of your great experience with National Tiles and hope to see you again soon. Kind Regards, Brooke, National Tiles Customer Service Team

Review collected in partnership with National Tiles

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