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National Tiles Online store

National Tiles Online store

2.5 from 12 reviews

Reviews

Review distribution

5 star
3
4 star
2
3 star
0
2 star
0
1 star
7

Danielle S.

Danielle S.South East Queensland, QLD

Caused significant delays

published
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Iremainanonymous

IremainanonymousMetropolitan Adelaide, SA

  • 5 reviews
  • Verified customer

Good outcome, but a few problems

published

Overall excellent service and problem resolution from Wingfield store especially (Lawrence went over above to minimise my inconvenience and smooth over shortcomings of online customer service) and the Nailsworth store. Pretty poor effort from the customer service centre. Overall good quality tiles at excellent prices.

Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Customer services is terrible

published

Made an inquiry online only never to have anyone contact me I had to follow them up left 2 messages. Finally Brooke called but had no idea why she was calling the customer services is non existent it’s just all 2 hard for them I just went elsewhere. Less painful they should stop wasting money on advertising and spend it on new staff who care.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your feeback! If you wish to discuss further please email customerservice@nationaltiles.com.au

Mrssmithy

MrssmithyAdelaide

  • 7 reviews
  • 11 likes

Rubbish

published

Ordered from online store. Received an email to call them (they didn't bother trying to call me) to be told the tile was out of stock and will not be available for four months! Who advertises a product they don't actually have available to sell? Four months is a completely unreasonable timeframe. Perhaps remove products from your store that you don't actually have available to sell.

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We are sorry we have disappointed you. We value your feedback and will take it into consideration. Thank you. Kind Regards, Brooke, National Tiles Customer Service


tee

teeGreater Melbourne (Metropolitan), VIC

Discontinued tiles still advertised and purchased on website and charged for them!

published

I ordered the belgium stone tile online after finally making a decision and finding a tile I liked. I purchased the tiles online, the money was taken from my account that day and i made a requested to be delivered on the wednesday. I paid for parking to make it an easy transfer into my car on the wednesday and thursday (thinking they would come by thursday). I started a live chat on friday find the tiles are no longer available. I chose a new tile that was $10 cheaper per sqm and the chat reported I would be refunded the gap. I requested they be delivered first thing monday as I'd have to move clients around to make sure I could be there for the delivery. They arrived at 2pm, one is chipped and no refund of the gap to be seen.

Product Quality
Return Claim MadeNo
3 comments
National Tiles
National T.National Tiles

Hi Tiffany, thank you for your feedback. Please provide photo of the chipped tile to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service

tee
tee

Hi Brooke, my immediate concern is the money I’m owed and no confirmation that a refund has been processed.

I will send a photo now

National Tiles
National T.National Tiles

Hi Tiffany, thank you for your reply. I will call you now. Kind Regards, Brooke, National Tiles Customer Service


Jan Sinclair

Jan Sinclair

  • 2 reviews
  • Verified customer

Good range with great service.

published

While I could not find everything I wanted at National Tiles this time, I did find a fab walll tile for my bathroom reno -- which arrived quickly and were well priced. The terrific staff exhausted every option to find me a floor tile that worked with the wall tall and the look that I was going for, but no luck this time. I visited the Noosa store and found every one of the staff I dealt with knowledgeable, friendly and willing to go the extra mile to help.

Product Quality
Shipping
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Hi Jan, thank you for your feedback. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


JaneM

JaneM

  • 2 reviews

False Advertising

published

The National Tiles online store advertises products and facilitates the order of these, then after payment is made, informs the products are not available for delivery for a few weeks.
This information should be provided at the time of the order so the prospective purchaser can then choose whether to proceed or not.
The staff at the National Tiles store in Traralgon were excellent and they are clearly placed at a disadvantaged position due to the cheaper prices of sale items on the online store.
Some of the online store staff tried to be helpful but the company's inefficient processes are obviously letting them down too.
We would advise against ordering products from National Tiles online.
Very poor service.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

MJ30

MJ30Adelaide

  • 10 reviews
  • 5 likes
  • Verified customer

Never again - completely unorganised

published

It took 3mths for tiles to arrive.
The whole order was not delivered.
It was another 3mths before finalised the order.
The head office is in Qld. We have to deal with Stephanie who is morose.
The Wingfield plant in SA, which is difficult to access and took over 30 min waiting for someone to come to the front counter to serve their 3 customers.

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Hi, we are sorry to read of your disappointment. Please email your phone number to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Lis

LisGreater Melbourne (Outer), VIC

Ridiculous customer service

published

I honestly don’t even know why I bother shopping online, the customer service team is seriously f* hopeless. What kind of people work there if they don’t know anything about the products or what’s in stock or anything to do with their stores? Don’t waste your time online, go in store at least they know what they’re talking about.

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Hi Lis, we are sorry to read of your disappointment. If you're able to email your phone number to online@nationaltiles.com.au we would like to call you to discuss. Thank you. Kind Regards, National Tiles

Timo P.

Timo P.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Tile selection

published

Excellent choice for splashback tiles for kitchen and laundry to match our internal decor. Good selection within our price range and we are totally happy with the final choice. good supply timetable

Product Quality
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback. We look forward to seeing you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Good service

published

Great online service. Batch number provided and order processed in great time. Order was picked-up at specified time. Happy with services provided.

1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Daniel. We are glad to read of your great experience with National Tiles and hope to see you again soon. Kind Regards, Brooke, National Tiles Customer Service Team

Review collected in partnership with National Tiles


  • Verified customer

Quick as a flash

published

Online purchase good service , and well informed. Will definitely use again. Also plenty of choice and calculated how much materials i would need.

1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you online again soon. Kind Regards, Brooke, National Tiles Customer Service Team

Review collected in partnership with National Tiles


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