Extremely responsive to technical requests. I wanted to get my static IP address rotated and it was actioned within 5 minutes. Neptune is run be technical people who know what they are doing, hence I highly recommend Neptune.
Neptune Internet provides high performance, no nonsense internet that just works. If you have more advanced technical needs, Neptune also provides a great self service portal that no other provider offers. They also have a highly response local support team. Highly recommended.
As soon as our FTTP was ready I went online and signed up for the 500/50 plan for $85/month. Cheapest of anyone, plus no extra for a static IP. Six minutes after signing up the service was active! Actual speeds are about 532/47 which is pretty much the fastest I've seen out of all providers. Very responsive and helpful on WhatsApp as well. Highly recommended.
Reviews with attachments
Neptune has been amazing. Their customer service is brilliant, Angus was so kind and helpful, immediately knew the issue I was experiencing (which had nothing to do with Neptune itself!) and guided me through how to fix it. The connection has been fast and reliable, it was available almost immediately after purchase and the pricing has been soo reasonable given how much everything costs these days.
Short review: Don't go anywhere else, connection is super stable and the speeds are beyond what they quote. Long review: I had been with another supplier for 16 years due to a family member working for the major telco and was super hesitant to change. After getting mucked around for 2 weeks trying to get FTTP from and being told 5g would be a… Read more
better connection. I currently save $5 a month from my previous telco (not much I know) but the speed change and stability is where the kicker comes in (see attached screen shots).I had searched Reddit after being frustrated and lost with who to go for and the threads were all overwhelmingly saying to go with Neptune. Switching was super easy and the 5 day trial cemented it for me. Customer service is unprecedented, NBN tech's had issues with running the cable and were confused why the job was raised as priority and told to go back out the next day to fix the connection, when most telco's just raise it as a standard repair. The emails are personalised and clearly not a robot or overseas customer service centre, they are personal and humorous (Angus looking at you here, I hope you get that raise you deserve) and super prompt. If you are reading this review wondering if you should swap, don't hesitate do it right now.
I have joined Neptune in August so this will be my third month with Neptune at the time of posting this review. Excellent inclusions such as free static IPv4 & IPv6 address, sinkhole Atmosphere DNS, Neptune VPN (which I have not used yet) and excellent online portal (which I know they are continuously improving on) and more importantly,… Read more
outstanding support should the need arise, for a very fair ongoing price of $85/month at the time of posting.
Shoutout to James (initial onboarding), Murry, Ryan (for ongoing support) and counting as they 99.9% know what they are doing (since nobody is perfect), very humble, open to constructive feedback for continuous improvement and are giving their best regardless of a quiet, good, busy or bad day.
There was a brief outage last September when Neptune was normalising the 500/50 and 750/50 plans such that it caused many customers to lose internet connection for 0.5 - 3.5 hours.
While communications via the online portal and/or email notification could be improved, follow-up email in the next day was very satisfying as the team managed to do a root cause analysis that was concise as it is not an easy thing to do that even I sometimes struggle with.
This shows the team’s commitment to continuous improvement as the connection has been silky smooth since then and any future planned maintenance are informed in advance so there are no nasty surprises ahead. I am glad that feedbacks given to date were thoughtfully considered and some were taken onboard when the positives outweigh the negatives.
I hope Neptune will be a sustainable business in the long run and that I will be able to slowly refer more people to Neptune should they want an ISP with excellent support and very fair ongoing pricing.
P.S. At the time of writing Neptune is not suited for people who want a landline / home phone bundled with their NBN plan and/or churners who are willing to switch providers every 6 - 12 months for the absolute cheapest promotional pricing.
I'm going to reinforce all the positive comments below about how great the product offering and support has been from Neptune. We switched because of the static IP and DNS inclusions, but now, frankly my experience with how fast, easy and well documented everything is has impressed me a lot. We sit in a category of clients that have good… Read more
networking knowledge but don't need enterprise grade products and price tags, allowing us to work from our home office and look after our own needs. Stability, speed and transparency are very important, because ISPs who treat us like mushrooms cost us time and therefore money whenever there's an outage and they play the "it's not us, it's NBN" game (and we can see it isn't NBN).
We're on the NSW Central Coast, using FTTP and our speeds are averaging 450/49 Mbps with 4-5 ms latency to AU test sites on the 500/50 plan, and this is over WiFi-6.
Suffice to say, I recommend this product, especially to people in the same client category as we are.
Latest follow-ups
Really fast speeds, advanced configurations for power users, fast, prompt and professional service for customers. Probably been the best ISP I've had in over a decade. Show details
Follow-up · Planned outages on only 2 occasions thus far, both informed ahead of time and happening outside busy hours. I brought my own modem and as my connection was FTTP did not need anything besides the equipment the building came with. Setup was easy and support was excellent.
Once in a while a product and company comes along where the 5 star available is simply not enough. This is one of those cases where Neptune internet deserves more. Not only is their product a solid offering but their support team goes well above and… Read more
beyond to provide a first class service. A couple of examples. 1. I had an issue with my VOIP service not registering. Murray from Neptune not only traced the issue but contacted my VOIP provider on my behalf to solve the problem. Worth noting the problem was at th VOIP providers end. 2. I was away on a business trip when my main router failed. Neptune picked up the failure, created a ticket and sent me an email stating there was an issue and the NBN NTD check ok so the issue must be on my router. This level of service is normally reserved for platinum enterprise customers, not a simple residential end user, and that is the reason I thing Neptune deserve more than 5 stars.
Follow-up · Q. How has your experience been since your original review? Things have not changed since the initial review, Neptune internet still provide a fast reliable service. speed graph over time:
Recent reviews
Outstanding ISP experience. Switched from iiNet. Upgraded to FTTP. Connection is rock solid. Extremely fast. Special shout out to the customer service, which is Australian based. Very effectively solved any minor issues have had via Whatsapp or Discord. Zero negative feedback. Am recommending Neptune to family and anyone who will listen!
Best service ever. If someone is looking for best internet service provider then Go give it a shot with neptune internet. Big thanks to the neptune internet team. Great service !!!
If your like tech and your looking for a quality Internet Service Provider that offers excellent Internet then Neptune is for you. Sure, they aren't the cheapest but the quality and the fatures of the service more than make up for this. Don't waste your time signing up with other ISP's, give Neptune a try, you won't be disappointed. Show details
Find out how Neptune Internet NBN 500/50 compares to other Internet Service Providers
Know better, choose better.
Outstanding customer service from an Aussie call centre. Great connection and they went the extra mile when I had a (user initiated) fault. Highly recommend Neptune Internet. Show details
Just signed up - service seems excellent. It's cheaper than where I was previously, and provides a massive amount of flexibility. Static IP included/optional at no extra cost, control over DNS filtering, an option for away/holiday mode (drop to a cheaper amount when on holiday), control over reverse DNS records, etc. It's such a breath of fresh… Read more
air to be with an NBN service that actually lets you control your service. I reached out to support to query some things about their VPN service, and the service was quick/excellent. Can't recommend highly enough!
Outstanding Premium Provider. Great for Gaming. Excellent Pings. Well Priced compared to other premium providers. All staticitcs available on their website. [Content Removed] Show details
I have needed support from Neptune internet twice now, both times it was probably nothing to do with them, yet both times they were able to completely fix the problem for me - and straight away! Top notch customer service! Show details
Features, performance, and customer service/support are all fantastic. Signing up and migrating was very fast and easy, and the service itself works as advertised, with solid performance even at peak times. The additional features (VPN, DNS records, filtering, Away Mode, public IPs, etc) are useful value adds on plans that don't cost any more… Read more
than the competition.
Their support team is also great, with fast responses from people who actually know what they're doing.
I switched to Neptune a few days ago. The service offers great value, though the transition wasn’t as smooth as expected due to connectivity issues between my Google Wifi Nest Pro and the NBN box. Fortunately, Angus from Neptune patiently helped resolve the problem and restore my internet connection. Show details
From churn through to FTTP upgrade my experience so far has been seamless. Product features such as static IP included were what attracted me to try it out, but the customer support experience so far has been exceptional, big props to Angus in particular who saw me through the final stage of cutover to FTTP and I walked away with speeds just over… Read more
plan speeds feeling like it was a highly knowledgable mate helping me sort it out, rather someone who didn’t know anything outside what was on their scripts (im looking at you, Telstra…).
Hands down the best internet provider I have ever used! So easy to get connected and very fast to process the request. Insanely fast and reliable speeds. Amazing customer portal with every customisable option you could ever want, from just working great on the defaults to advanced level settings for those who know what they're doing. You can also… Read more
get a static IP, DNS filtering, your own subdomain and VPN included at no extra cost. Somehow with all the features they offer the price is still competitive and worked out cheaper than my previous provider. Highly recommended!
signed up with neptune this evening and was having some trouble connecting to the internet (the issue was on my end) - liam from tech support was amazing!!!! he went above and beyond and talked me through every step until the issue was resolved - thank you so much liam and neptune ☺️ Show details
Find out how Neptune Internet NBN 500/50 compares to other Internet Service Providers
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Speeds as advertised. Actually slightly faster than the advertised speed. I had an NBN issue soon after switching to Neptune and their Australian local support was very helpful. Angus from Neptune is support in beastmode! No under-trained or unknowledgeable support personnel running through an obvious tech support checklist or script. To the point, proactive, friendly and knowledgeable! Show details
Am very impressed with Neptune and glad we made the switch last year. Dec 20st I realised fibre was finally available in our street. Reached out to Neptune who managed the upgrade immediately. Four days later on Dec 24th the NBN tech arrived and a few hours later we jumped from 50Mb down to a whopping 500Mb down. Almost a month later and the service has been fantastic. Thanks Murray and team for an amazing turn around. Show details
Leading the pack for features, value and support! It is easy to think that all NBN suppliers are the same and most of the time that is probably close to true but there are a few areas where Neptune has stood out for me. 1. Value, they aren't the cheapest in terms of monthly rate during introductory discounts but if you don't want to churn every… Read more
six months then I they are amongst the lowest on-going price I have seen. 2. Features, they offer a couple of free VPNs (great for international streaming content and secure connections while away from home), free static IP and more. They also make a lot of information available in the online portal that I haven't seen from other ISPs. 3. Local support. You don't need it until you need it and then it makes a huge difference, the local support team are available on a number of mediums but being happy to talk on platforms like Whatsapp has made a huge difference when troubleshooting connection issues (it was a problem with my hardware).
Would definitely recommend.
There is absolutely nothing to complain about. Speeds are perfect, Latency is as low as it can go and the portal is amazing and feature packed especially for more advanced users. The extra VPN and DNS is a fantastic addition free of charge and the customer service is second to non. Angus has been an amazing help with thorough and prompt information regarding my queries.
Disappointed with Flip Connect, I moved to Exetel's $80 per month (500/50) plan which appreaed to be a good value. However I noticed that the stability of internet connection behind CGNAT was very poor. In addition to frequent dropouts, my USB attached to the router became inaccessible from WAN. Remote access to the home computer does not work… Read more
with CGNAT and you can not run a server or DDNS or port forwarding. The test speed initially was 520 Mbps but reduced to 250Mbps after few days. With great disappointment, within a month, I decided to move to Neptune Internet. They charge $85 per month but provide a free static IP which is much better option to get solid stable internet. They also provide two free VPN tunnels plus a local network wide ad blocking and parental control through the login which is very good. I will further report on my experience with Neptune.
We have only just joined Neptune, but I have been absolutely amazed by their customer service already! It has been night and day compared to the "legacy / incumbent" providers we have used previously. It makes such a big difference to log in to a live chat and be met with someone like Murray, who immediately recognized our HFC/NBN issues and… Read more
suggested practical workarounds. He even went as far as recommending the ideal routers from our local Officeworks to ensure our hardware actually suited our new plan.
What impressed me most was their proactive ticket monitoring, alongside their competitive pricing offer for our 500/50 plan.
After we resolved an initial speed-cap issue of 10 Mbps (caused by our old router), Neptune noticed on our new router that the service now appeared capped at 100 Mbps— even though our address is capable of 2 Gbps.
Murray and Angus stayed on the case to monitor our service health, working directly with my son on additional in-depth troubleshooting before ultimately raising a ticket with NBN to replace the NTD.
This has been the best service we have experienced with a telco provider between the UK and Australia. I am retired and struggle with IT issues quite a lot; Murray, in particular, was incredibly patient working with both myself and my son to navigate the entire process. We really do appreciate the help.
Neptune is a solid internet provider and definitely worth considering. I moved from Superloop to Neptune and the experience has been smooth so far. The connection was done fully online, took about 15 minutes, and didn’t require a router restart. I also haven’t had any reason to contact support. The pricing isn’t the cheapest, but the service has… Read more
been very good and stable. You get a free static IP and some handy tools in the customer portal. One feature I really like is being able to drop the speed when you’re away, with the difference credited to your next bill.
Overall, it’s been a smooth and great experience, and I’d recommend them.
I just happened to join Neptune based on a Facebook post, and I have to say it was the best decision I have made. I completed the online form and within 5 minutes I received an email to say I was connected. Then I got home and the speed wasn't right and Ryan (who I found out was the actual owner) sorted it out for me and was so patient and made… Read more
sure the speed was right. Now I am getting over 500mbps. Cannot fault the after sales service, Neptune are great. Do your self a favour and switch.
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