To say I'm disappointed with my Breville Vertuo Plus is an understatement. The machine routinely leaked water into the cup prior to dispensing the shot. While irritating, I got used to this and just made sure the cup was placed a second or two before the flow started.
After an average of around 1 or 2 cups a day over three months, the machine stopped working. The fault guide directed me to contact service who subsequently advised me to return the machine to a third party repair service.
Nearly a month later I now have a replacement machine. ...

I just got my vertuo plus machine sent back from your repair centre last week and it broke again! Contacted your customer service and they said it’s only eligible for a 2nd repair not replacement. It’s ridiculous to think that I have to keep sending my machine back and I just bought a whole year worth of capsules without a machine to use!

The support agent on the phone was rude and kept interrupting me mid sentence. After reading other people’s experiences, this machine obviously has manufacturing faults.

My parents bought this machine for me for Christmas through JB HiFi as recommended by the sales staff over Nespresso Original variants. I opened it on Christmas day and used the sample capsules within the box and it made nice coffee and functioned properly. My parents were not informed that it needed special virtuo capsules as opposed to Nespresso original ones as they also bought me a small amount of the Nespresso original kind which were not of any use. I subsequently went home and tried to buy virtuo capsules during my next grocery buy but t...

I purchased a Nespresso  Vertuo Plus Machine and also ordered capsules from a popup Nespresso shop at Westfields Kotara NSW shopping centre. The  shop is no longer there.

After  I performed   their recommended descale procedure the machine stopped working and had a red light.

Customer service said to package the machine up and send it in.
They called and said it could not be fixed due to cockroach damage.

I had no cockroaches. They promised they would send photos.
Nothing  for 2 weeks , I made two more calls. No result.
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1 month after purchasing the unit it failed with red lights flashing but no coffee. Collected by TNT returned to repair center, 2 weeks later a new machine was delivered as a replacement. Advice: don't throw the packaging as it will be required for return repair. Capsules are not available at supermarkets. You have to go to a Nespresso shop or on line then to the post office as Australia Post don't deliver to the house.

The Aerocc no3 is a hygiene risk it cant be put in dishwasher and opening too small for a normal sized male hand.

Stay away from the product and reduce your stress

I did my research as to which machine i wanted and which store has this. I went to the Good Guys and Harvey Norman and one Harvey Norman store was the only one who had the Delonghi Nespresso Vertuoplus red model. The machine itself looks fantastic,is quiet,easy to use and make a great coffee. However having said this, the sales staff at both Harvey and the Good Guys need to familiarize them selves with the Nespresso website and do their research because they told me that i can only buy the coffee throught the Nespresso Website because they want...

Really sleek easy to use and clean. Machine doesn't take much space and easy to clean and maintain. The coffee is also very frothy and tasty.

Like the way I don't need to dismantle the whole machine to fill water and adding capsule in a touch of a button

Upgraded from a previous nespresso machine. This one works really well and makes strong flavoured coffee. Capsules are much larger than previous machine and takes up more bench space as there is now an external water tank. Water tank can be positioned on the bench at different angles depending on the space you have. Overall, pretty happy!

The main issue with this machine is after 5 months of very gentle use, it is leaking everywhere. If you search Nespresso social media pages you will find numerous complaints about these leaking machines after only a few months. Nespresso's after sales service has been abysmal with repairs of new machines taking up to 6 weeks. The coffee quality is okay. But I preferred my old Nespresso machine. The Vertuo experience has turned into a major hassle as now I have no machine and no return date from Nespresso. Buy one with caution, do a search on its issues before purchase, leakage is a very common issue.

This machine is brilliant, easy to use and clean. So many coffee pods to choose from , great taste and temperature perfect. Love my morning coffees. Great way to start the day

The easiest coffee machine that makes coffee like the coffee shops. It is very easy to maintain and clean. Plus, Nespresso have a program where they recycle the used pods! There are a huge number of pod options that allow you to truly personalise your coffee experience

I bought this for my husband for Christmas. He was sceptical as he loves the coffee from our local cafe. Anyway, we are both hooked. We are saving heaps of money and the coffee is delicious. We are loving the Nespresso Double Expresso pods. Kids love making the coffee for us, which is an added bonus. Make sure you purchase or get the milk frother. It froths almond milk a treat!

Switched from a smaller machine to this as we love mugs of coffee. The range is great and you get decent size mugs out of most capsules - love the 'auto-scan' option. The only noticed bug is that sometimes the capsule gets stuck in the holder if you don't remove it straight after use. Good machine!

I used to have the Umilk Nespresso machine but wanted mug sized coffees. You can just add milk in the mug before expressing coffee and the coffee still has a nice cream frothy layer. I did buy a separate frother though and use it as well.

Love this coffee machine, have had it over a year and use it every day. So much variety with coffee capsules, accessories, super fast post with orders. Machine is so easy to use

I normally drink long black coffee and this machine makes it very creamy with quality of coffee from the Nespresso capsules. I bought this coffee machine for my work where we are 10 people drinking coffee every morning, we love the fact that it is so easy to make many cups of coffee continuously without making any mess, very easy to clean. It comes with the milk frother by Nespresso which warms the milk and makes it creamy for a nice latte or cappuccino as well.

I received this as a gift when I purchased lighting from interiors online. Nespresso says that the machine reads the code and is able to make a perfect cup of coffee. I have tried all the samples that came with the machine. The coffee is bitter and tastes very average. Does make a good iced coffee. Disappointed that I had to change from an inissia to this in the hope of getting a perfect cup of coffee every morning.

This makes an great coffee! I was a fan of milk coffees before this machine so was a little reserved about getting this. But went with it after being recommended by a friend. It’s amazing! I love the quality of coffee through the pods, it leaves a nice cream. Added to the fact that Nespresso customer service is AMAZING! Order coffee is so easy. You can save favourites. And it comes QUICK. Like the next day if you order early enough.
I got the Nespresso glass coffee cups with a special, and I’m glad I did. It keeps coffee nice a hot.
Coffee is...

Bought the machine because we wanted a large cup of strong coffee first thing in the morning.
Largest size 415 ml = Alto pods. Good for using in thermos to commute with or savour at home.
Had to find larger cups, because with milk contents increases to 500ml or more. Crema is about 1-2 cm on top, without milk.
550 ml cup works best for Alto.
Good strong coffee, good machine. Water tank is good size and easily accessible and filled.
Fast cup of good strong coffee. Very happy!

Great machine that is small, easy to clean and clever (froths the milk as the coffee enters the cup). Uses Nespresso pods that are fully recyclable. The machine knows how much water to add to the cup by reading the barcode on the pod. Machine was afforded for the quality too.