Netspace Broadband

No Problems - Ever – I've been with netspace for over 8 years and never had any problems. Maybe one or two very short drop outs. Great call center and tech support. Several re-locations, including one interstate all with no problems and very easy to request. The customer call-back service is very useful and I've never had to wait long the the call. Very east and reliable

Netspace Broadband – I've been with NS for about 3 years now. I have few drop outs, 2 that I can remember and they were for a serious issue rather than a repetitive problem. The call centres are helpful and easy to get hold of. Only problem I can see is that they are expensive compared to other providers. You can get unlimited downloads for what I'm paying for 20GB… Read more

and I am considering changing. Problem is, all the reviews I read of other providers talk a lot about drop outs and poor service. Reliable connection with few dropouts. Good customer service. Expensive compared to other providers

What changed? – Before moving houses I would have given Netspace 4/5 stars. I was thrilled with the speeds of 2MB/s and I honestly cannot remember any downtime whatsoever; I was so impressed I would have recommended it to friends/family. That was before trying to relocate with them. The relocation was ordered more than a week before moving so I was expecting… Read more

to move in and only be without Internet for 1-2 weeks -- that would have been fairly reasonable. After the 1st week they installed the phone line and then said it would be another 10+ working days or more before the broadband would come into effect. Alright, fine.

2 weeks later still no Internet, so I called them up and asked what the issue was. "Oh, due to high workload your relocation has been delayed, but it's scheduled for next Friday." I wait but to no avail; I call up once again, this time time to find that "somehow" my order was missed and will have to go back to the end of the queue (which means ANOTHER 5-10 working days). How does a business let that happen? These people need to get their priorities straight. Someone who has had their service delayed for 4 weeks should be the top of the priority, and to put them at the back of the queue because of a fault on their end is disgusting.

Anyway, I was hesitant on ditching having waited this long, so I asked if they could provide a mobile broadband modem in the meantime since I knew this was going to take a while. Nope. All they had to offer was dial-up -- a form of access that no-one has the means of connecting to anymore. Customer service were evidently useless as they couldn't: a) tell me why it was taking so long; b) get my order back to the top of the queue; or c) provide a practical replacement in the interim.

I ended up waiting another week before bailing; it's just not good enough. Speeds, lack of downtime (when you can actually get it installed) Useless customer service, bad service relocation system

No Problems – Been with Netspace for years - both internet and phone. Son's girlfriend works for Telstra and we don't have any of the problems they have with telstra internet. Very occasionally get slow connection (couple of times per year) but this could be congestion on sites. Had issues with phone line noise once. Netspace had telstra tech out within a… Read more

couple of days and problem fixed. Netspace called back several times to see if everything OK. Would rate higher than good but could be a little cheaper as we only get ADSL where we live - not ADSL2 (which is a similar cost for faster speed). Reliable connection, reasonable price, good speed for ADSL, good customer service. no ADSL2 in our area

Reliable – I've been with netspace for a while, and have to say that their customer service is pretty good. I had quite a few problems connecting to my new house, but they did resolve it and refund me for the wasted time without any issues. And the call-back feature they have is a godsend. If only other companies did that hey? Good customer service,… Read more

callback. Did get mixed feedback on what was wrong with my connection, but it was resolved in the end professionally.

Not that bad – been with them now for a while as my dad started of with them for business use and we just adopted them because it was easy. connection speed is pretty good a lot of the time ill get up to 1.3mb down when I've got a good connection to someone. only problem is that the internet will often drop out or sometimes be quite slow, havent really had to… Read more

deal with customer service so that is a benefit i guess. good speeds drop outs, sometimes slow internet, off peak times like come on who needs 40gb of downloads at 3am ffs

Good speed - but for the love of god dont ask to change anything! – We were with Netspace for 2 years, and recently moved house. My new house had a phone line but it had not been used for a few years so they said i needed a new one. I argued and said I wanted to test it first. So they agreed to send a telstra tech for an $80 charge to test the line. I took a day off work - then an hour after they should… Read more

have arrived I rang them. They said "its been cancelled" so I scheduled another one.

5 days later I called them to confirm the next day they would make the visit. I was told it had been cancelled.

They then arrived the next day, without my knowing and isntalled a brand new line. I then got a $300 bill (which I paid but should have refused to).

Following that it took me 8 days to get the net connected. I was happy. Two days later they disconnected me. When asked why, they said "my port was faulty (despite it working fine). There were no more ports apparently, so I had to wait for one to become available.

After about 8 phone calls over the following week I lost my temper and they guy disappeared to talk to his manager - came back and told me there was one port available - and 50 people going for it right at that moment but he had secured it for ME and oh wasnt he great.

So, next day internet was active - thank god! So I asked them to disconnect my old property (which I was still paying for).

They disconnected my NEW property....

I wont go on.

It was a nightmare.

Stay away from netspace. Reliable when its connected... Customer service is a bunch of blindfolded monkey picking reasons out of a jar. Hopelessly incompetent.

I should be getting paid to use them, their service is terrible – Poor stability, their service crashes every 30 minutes, maybe every hour if you're lucky. Slow speeds, only slightly above the minimum speed of 150 KB/s, so I can't complain about it to support. Not like it matters, their support is so poor, and takes far too long to respond. They charge far too much for the kind of internet services they… Read more

provide, looking to switch as soon as possible. It got me away from the computer as the internet kept crashing Expensive for what they provide, extremely unstable, slow.

Worst ISP in Australia hands down – Drops out constantly and predictably every single day. There will be no connection at all between the hours of 4pm-9pm every single day. When the internet it actually available, the speeds are abysmally slow, downloading at speeds of around 3-7kbps. Customer service redirects you to the most horrible call centre you'll ever experience. The… Read more

staff struggle to even understand english.

I would sooner cut off my right arm than ever recommend this terrible ISP to anyone. Do yourself a favour and don't even consider signing up with this horrible, dishonest company.

expensive, bad customer service, extremely unreliable, terrible speed

If I could give them no stars I would – What an absolute joke of a service provider. I have had numerous unexplained periods of slowness and I have been waiting for close to two months for a refund after a billing error. I have already been advised twice that I will receive it in next 4-10 business days but it has yet to appear in my account. The phone support is terrible, the last… Read more

time I called the operator couldn't even locate my account and took my detas and said they would call back the following day??? and although I provided three numbers to be coacted on I never received a return call.

I will be churning as soon as the refund hits my credit card.

I have nothing good to say about this ISP at all.

Slow speeds, awful support, website broken

Disgusting!! – Drops out more than it is connected. Even whilst I was writing this review it dropped out twice. Do yourself a favour and use another provider as it is too frustrating for words. You spend more time waiting for it to come back online than you do using it. Really really bad. Drops out constantly....I mean constantly - every couple of minutes!

Terrible – Well the netspace business model appears to be "lock them in on contract then do nothing" after there service crashes I did not have access for the test of the week. I spent an hour on hold for 2 nights in a row, only to be hung up on. Then on the Saturday after finally speaking with someone my Internet is still performing really bad. Btw I'm… Read more

writing this review from my iPhone in one hand in the other I'm holding the house phone to my ear on hold for the past 45. Thanks netspace Not really any Very poor value for money, expensive, customer service is non existant, and when you finally get to staff they are not helpful.

Terrible – There is only 2 companies I found with which had terrible service but not as bad set up procedures then this. One could only imagine the awful service Netspace provides once your locked into a contract. Nice promises on website and half decent customer service. Waited 2 weeks for a techie to show then get an sms changing date. Charged a $70… Read more

withdrawal fee for no services other then some jerk slipping a notice under my mat when I was attending premises.

Terrible – I would NOT recommend Netspace to anyone. My daughter recently signed up to a naked DSL plan with them and after countless hours with technical support and a massive mobile phone bill she still doesn't have wireless connection even though she has paid for a modem with built in router. She does however suffer with anxiety over the whole deal and… Read more

can't wait to be free from Netspace. Shocking company..should be shut down! I was with Netspace for over 4 years..I kept giving them another chance, as it's better the devil you know than the devil you don't. Though, eventually I had to change and I'm sorry I didn't do it sooner! I have very little to like about Netspace...probably their plan prices are the their best asset but that wears thin when nothing else is of any quality. Customer service overall is appalling, most times I would wait for up to an hour for phone contact (all departments) and email contact doesn't exist. Technical support is a hit & miss affair, some of their techies are well knowledged but that is usually accompanied by arrogance and the trainees won't deviate from their set troubleshooting plans to listen to owner of the computer and past experiences.

They were ok – I have had issues with them and they have had with me but generally they were a good business to be with. I only stopped using their services cause of finances and going for a cheaper solution, im neither rich or well off and just couldnt afford their prices. The only issue really affected was by a third party, Guess who wholesaler and the… Read more

exchange - was heaps of issues with speed and reliability but wasnt from this companies doing or fault and they did their best to accomodate the situation. ok company third party dealings

Terrible provider – It takes forever for them to show up to connect. Then we moved and it was a nightmare. They told us to go buy a land phone and plug it in and get some code. That didn't work. The hold time is always terrible. Right now they are estimating they can get to my call in 3 hours! Terrible, avoid them at all costs! Once connected it works as long as you… Read more

don't ever need assistance. Hold time, slow for them to connect, a connect for moving takes up to 40 days, customer service

Worst provider around – We have been with netspace for 4 years in feb next year!! And can not wait until the contract is up. We have had times where they have changed our bank details to our old ones with out our promission. Our internet always goes in and out with speed. We upgraded our plan and slapped another 2 years on top of our contract with out us knowing.… Read more

There is nothing right with this company and to be honest would much rather put up with telstra then Netspace. Not a thing hold time on the phone is a joke, It is a waste of money!

Really bad service!! – Service drops out all the time. Up to days at a time. On hold for 4 hours to tech support still no answer. Same thing a few months back. Really don't bother with netspace. Go with a company the offers reasonable tech support.

Terrible – terible, horrible, disgusting, robbery, Avoid! Absolutely Nothing! Unless you enjoy being totally ripped off - and this is still happening months after leaving the company The biggest Scam company ever!! We signed up for ADSL 2+ and has such a slow service. We called up over 10 times to ask if there were problems in our area, which they replied… Read more

'no, maybe telstra is experiencing problems' (they apparently lease the lines from tesltra). Dropouts happen consitently.

Organised for a technician to come out (which is cost to the customer IF they don't find anything wrong or if the problem has been caused by a customer error). Well they came out to us and said that perhaps there might be water in the line, so that cost us $120. Excuse me - but how is this my fault???

Netspace gets your direct debit details when you sign up, and will continue billing you long long long after you change providers. When you call up and complain, they say there is an issue with their accounts and that they have added you to the'spreadsheet' (wtf?) of customers to refund. They will refund you like $10, only to withdraw double the money again at the end of the month. We left in July 2010 and still have monthly debits coming out!

Terrible customer service – We singed up to a 2 years naked ADSL contract and specifically asked what would happen if we moved houses as we were renting. We were told that if we moved we would have to start a new 2 year contract but would not be charged cancellation fee or a re-connection fee at the new premise. Based on this we signed up. One year down the track when we… Read more

moved they told us we would have to pay the contract out, sign a new contract and pay a connection fee. I don't want to deal with a dodgy company like this so we have signed up with Internode.

The initial connection was also a hassle with the first technician not correctly connecting it and then they tried to charge us for a 2nd technician to come around even though they admitted the 1st technician should have resolved the problem. We fought this and refused to pay.

To be fair, once the internet was connected we didn't have any issues with drop-out or speed etc. Just a shame they can't get their customer service right. reliable internet once connected Lying customer service

Take it or Leave it – Far from problem free, but anyone who thinks that there is some magical company out there that is perfect needs a reality check, and fast Good pricing, mostly solid connection, only had to wait 20 mins to get through to phone operators (people, learn to call up early mornings or post-lunch pre-schools end, all companies have waiting lists at the… Read more

wrong time of day, think about it before complaining please.....) Inflexible plans, hit and miss customer service (it's not so bad....),

appalling – Totally rubbish, we signed up to netspace for a 1 year contract and when we went to end the contract they told us we had signed up for 2years and we hadn't. We have just had nothing but trouble with them first when we got the internet with them it didn't work we rang up and sat on hold for 2 hours they didn't fix it they were not helpful and there… Read more

staff have no idea what is going on. Then i rang up to change my direct debit details what should be a simple thing took me 30 minutes to do not to mention the time i had to wait before i got to speak to anyone. The staff have no clue at all they are very rude to. The service is expensive and not very good and whenever you ring up you literally wait hours to get any help. I would never ever go with them ever again.

expensive bad service horrid customer service.

Terrible – I don't recommend Netspace if you are going to cancel their service. Overall, the service is inferior than expected and it is a waste of my money. Fast and realiable. My contract ends and I moved out of a property. I called Netspace to cancel my account and get my refund back. I called every week and was told I will get my refund. It has been a… Read more

month now, I still not getting my refund. Everytime, I called, I was told my case will be submitted to team leader but nothing has been done.

Terrible – I would like to rate it no star if i can do it.. I will change my internet provider asap.. hopeless company. nothing like about it expensive and poooooooor customer service.. can never get them on phone for hours and hours waiting. waste $$$$. 30kb/s download speed.. the 'fastest' adsl 2+ ever seen.

Terrible – I went with netspace as we lived in a rural area and it was the only one at the time that could give us the downloads we needed at the right speed. From day one though we have found them to be a nightmare. When we first got the service we had a heap of technical issues and so had to ring the tech line they were rude and unhelpfull and it would… Read more

take us atleast an hour or more each time to actually get through to speak to anyone. I would never go with them again. I dont think there actually are any a very poor provider. Extremly poor customer service, Disgracefull infact.

Expensive in comparison to other major companies.

They have a lot of hidden fees and you have to pay a hefty fee every time you move house to reconnect they also charge you a lot of extra fees if you decide you want to buy out of the contract early.

Good – We've been connected with Netspace for approximately 10 months on a 1 months contract. We have the flexibility to leave Netspace whenever we feel like and this was important to us because we are renting and move frequently. Connection fee was reasonable. Did have some difficulties in the beginning contacting them but haven't had to do so since so… Read more

not sure if this is still a problem. Cheap naked ADSL2+, 1 month contract Have to pay a reconnection fee if we change plans with Netspace. Took two weeks for netspace to get somebody to come to our place and check something in the line so that it could be connected

OK – Overall, product and services are quite good. You have to be proactive in finding out their new products and plans that they are offering. Since the time I subscribed to Netspace, I have changed plans twice for the better and am now paying less for more data. Netspace is now part of iiNet which is great because you could also enjoy what iiNet has… Read more

to offer. Fast setup. No fuss.

I switched from Optusnet to Netspace Naked ADSL a year back, the switch over was a breeze. It seem difficult to explain your problem(for example with speed)to the customer service personnel. So, you have to be quite technically incline to communicate with them. In other words, you have to speak their language.

OK – I found customer service fine, but then I never really had any problems, so that's probably why I never had any problems. Stayed with them till my contract ended then changed to 3. Speed fluctuated wildly. Was very irritating as sometimes would have to go into uni to get some research done. Would not recommend them. Connection was fast Slow speed, sometimes couldn't even open some web pages

Bad – When choosing an internet provider, customer service is key. They internet that they provide may be excellent, but if problems arise and you can't get through to someone to help it becomes quite lengthy and frustrtating. Actually internet connection was satisfactory. Customer service...could not get in touch via phone for 3 days. Only received… Read more

answering service. Would wait on the line for someone to talk to, but would time out. All that waiting time on the phone also caused a dent in my mobile phone bill. Used the online serivice...got a call while I was working, when tried to call back couldn't get through again.Eventually when I did get through to someone, I asked how many call center staff they have...they replied 8-12 people to take calls Asutralia wide.

Terrible – Every time I try to call customer service I've been on hold for at least 30 mins and have only persisted because their email support is equally unresponsive. Not impressed with customer service or with reliability of ADSL service. I'll be switching to another ISP when out contract expires. Initial pplan order with free modem seemed great and… Read more

received everything fairly quickly. At times we can't access particular web sites, eg. abc.net.au and other news sites.

Bit problems in relocation (aside from $99 charge, even thouugh our number stayed the same). Were disconnected as a customer and welcomed as a new customer. Charged for the period when we were disconnected (took 3 weeks, not the promised 5-10 days) and were charged for a higher cost service on reconnection. No response to emails sent to support. Spend 30 mins on hold to get through to customer service. The guy told me there was no problem - that the billing would all work out in the end. I had to insist on the overcharge being credited, ie told him that the credit card charge was 'unauthorised' and plan change 'unauthorised', and he took it to his supervisor. Have now promised to credit us for the overcharge and correct their plan records.

Excellent – Would recomend netspace to anyone. Good priced plans. Local operators on phone. Changeover went very smoothly. Very satisfied, hope the good service continues. Changed from optus to netspace naked dsl. They said it would take up to 14 days. was up and running next day. Speed great. Customer service great, very quick to acctually talk to someone. Very happy so far.

Bad – Nothing great. Customer service is taking more than 1 hour. Many time line disconnected. I'm planning to change the provider soon. Sometime the speed is ok Many drop outs. Not consistent speed. Customer service by phone is not good

Bad – They charge you a fee of $99 to $149 to move depending on how long you have been with them. However, when I tried to move they didn't have ports available at their wholesaler to connect me on the service that I had and told me that to get connected I needed a bundled package or ADSL 1 (I had paid for ADSL 2. So, they couldn't give me the service… Read more

that I had paid for but to break the contract I was going to be charged a disconnection fee of 50% of my remaining contract plus a $65 service charge! I complained vigorously and to their credit they gave me a discount on the disconnection fee. This company really needs to sort out its relations with it's wholesaler to ensure that they can give a service that people should be able to expect in big cities, or they are going to lose more customers. Reasonably reliable and fast once connected. The staff at the call centre are nice and helpful Moving is a nightmare.

Terrible – My wife and I were gouged by Netspace for $149 to transfer our service, not just once but twice in a six month period. $298 fee for simply moving house. It would have cost us $500 to cancel the service, which is ridiculous, so we were stuck between a rock and a hard place. Once our contract is up, we will not be using Netspace again, and we… Read more

hope that we can prevent other poor souls from wasting their hard earned money on this business scam. Decent speed. $149 fee if you move, no matter how many times you move.

Excellent – Overall this is a great ISP with good, cheap flexible plans, in particular for the high download user. Just don't expect anything for your loyalty. Good range of plans offering varying speeds and download limits. Better value for money than other ISPs i have found. I have been with Netspace for 5 and download speeds have always been constant with… Read more

only 1 or outages per year, if that. Problems are never lasting and fixed within the day. After 3 years as a customer, I was told I had to go on another 24 month contract with them when I moved house. They don't offer ADSL2 in my area.