New Balance Online store

Been buying new balance for maybe 30 years due to my wide unstable feet. Since COVID they have changed into a nasty cheap brand. They charge top dollar for trash material that falls apart in one month of using them. They are still lighter weight and sturdier than other jogger shoes BUT what's the point when they fall apart? The material colour… Read more

wears off immediately, the shoe laces get pulls on them, the sole wears quickly and the shoes are just RUBBISH.

To make matters worse, I didn’t receive the cancellation email in time, so I missed the opportunity to take advantage of the sale. When I called customer service to see if they could honour the original sale price, my request was declined. For a brand trying to build customer loyalty, this was a very poor first impression.

The best place to buy runners – On Monday 21st October 2024 I purchased 2 pairs of Fresh Foam X 860v14 Men's Black with Phantom and Magnet US 7 X-Wide for $480 ($240 each) since my old pair was falling apart. Show details

Comfortable & Durable Shoes! Happy Returning Customer! – I have ordered 3 separate occasions & have had zero issues. Shoes arrived promptly, with correct sizes. Email confirmation and shipping number sent to me promptly. Awesome experience, keep up the great work New Balance! Show details

Great Product – I've made 2 purchases from the online store in the past 2 months. Both orders arrived promptly, product was just as expected, both pairs of shoes were true to size. Show details

I have always bought NB because they used to offer such a decent range of wide shies for women and at a reasonable price once upon a time. Now they are much more expensive, much less range and poorly built that barely lasts a year for regular users.

My first pair of New Balance….. and also my last. - 6 months of painful breaking in - now the sole squeaks loudly, even on carpet - wet feet with the slightest amount of rain - $160 for the privilege NB Numeric 480 Show details

New Balance are cheaply made, poor quality, Warning do not expect any kind of warranty with new balance shoes. All they want is to profit from from poorly made china shoes? The cost to make these shoes are $17.00 and sell from $100.00 up to $350.00 It's disgusting? Show details

don't order online – I received wrong order, which I sent back immediately it has taken two weeks for their warehouse to check if my original order is in stock STILL NO ANSWER OR UPDATE

Terrible customer service – Customer "service" policies where I cannot exchange an order (at my expense) for a proper sized shoe, without paying the current price (which is a whopping 100.00 more) is extremely poor customer service. It's the exact same shoe, it didn't fit, and was 100.00 cheaper two weeks ago when I ordered. It's almost impossible to accurately size a shoe… Read more

without trying it on, ESPECIALLY new balance shoes which vary widely in fit across models. I understand why they don't offer free returns from Joe's New Balance Outlet (their discount store), but refusing to work with customers on returns is atrocious business practice.

Even when I asked to purchase them and have them price adjusted to my original purchase price after the fact, I was told it was "not possible" anything is possible if you care enough about your customer, and this isn't exactly a heavy or difficult ask. I have been a JNBO customer for more than ten years and a new balance customer most of my life. I will actively avoid purchasing products where possible from JNBO and New Balance in the future.

Absolutely disgraceful experience. Poor quality and customer service which doesn’t come cheap. Avoid please – Poor quality and shocking customer service. Spend your hard earned elsewhere with someone who values their customers.

Declining quality and responsibility – I recently purchased a pair of tennis shoes from New Balance, expecting the same level of quality I've come to rely on from the brand over the years. Unfortunately, my experience was a disappointment. After minimal use, the shoes began falling apart at the seams, revealing shoddy craftsmanship. Despite my loyalty to New Balance and my history of… Read more

using their products without issue, the company refused to accept fault, dismissively chalking it up to "wear and tear." This incident highlights a concerning decline in the quality of New Balance products, leaving me questioning whether I can continue to trust this brand in the future.

Buyer Beware – I purchased on-line two pairs of New Balance shoes that were on sale. I paid the amount and the shoes were delivered within a few days. However, when I tried the shoes on they did not fit despite ordering the same size as my other shoes. They were too small. Seems to be a common complaint with New Balance shoes. I contacted New Balance about… Read more

returning them and getting the next size up. I was informed that this was not possible as the shoes were purchased on a clearance sale (always read the terms and conditions). I made further requests to New Balance but was consistently told that I am unable to exchange the shoes or get a refund.

So I am left with two new pairs of shoes that don't fit and $154.00 out of pocket. The lesson - do not purchase anything from New Balance, tread very carefully when purchasing on-line and always consult the Product Review website before purchasing.

624 not worth the money – It's no wonder Nu Balance has a rating of 1.7 I have bought 624 sneakers for many years. The last 8/10 years they are absolute crap. Tops wear out within 9 to 12mths. I used to get atleast 4 years with just basic walking. No sport. They say leather but I beg to differ. Nothing like real leather now. The price they are sold for is ripping people off. No longer buying them. They don't even deserve one star. Show details

Bad Online Shopping Experience – 3 difference orders were cancelled for no reason at all. Made from different dates and different shoe sizes for the same shoes.

Bad online shopping – Purchased 4 pairs of NB shoes they were having a sale October 2023 my purchases came to $300 I was led to believe that purchases over $100 would be free Postage I was charged $40 postage when in fact my order should have been free postage , I received the shoes they were of poor quality and not comfortable at all I will never buy New Balance… Read more

Shoes from any New Balance outlet again very disappointed with my online transaction with them , not recommended

Sizing on website is no good on the NB 306 line, they're under-size compared to the NB sizing tool + chart – I'm a 10.5 in true size. I used the NB online sizing tool and was just under 10.5, so I ordered the NB306 in size 11 thinking they'd be a little too big if anything They're way too short, laughably so, I need a size 12 (almost 1.5 sizes over their own sizing chart) New Balance are either incompetent or this is a scam to sell more shoes as not… Read more

everyone will return their purchase. Toebox length doesn't vary like width does, there's no excuse for this; if you order based on the NB sizing tool the shoes should at least be the correct length

First and last New Balance purchase

Terrible customer service – I ordered a pair of sneakers yesterday, credit card was debited. Then 8 mins later email saying order has been cancelled and I have to wait 1-5 days to get my money back-no money back yet this morning. Checked website this morning sneakers are still in stock in my size, so they aren't sold out. Tried to call on phone line twice but you get put on… Read more

hold for exactly 10 mins and 24 seconds and then no warning you just get cut off-no one ever answers. Have now wasted my morning on hold and now have sent an email to New Balance. Don't know how long that will take to get answered nor how long to get my money back (surely if you take my money straight away and you cancel my order without any reason on the email - I should get my money refunded straight away - why should I wait?). I thought New Balance were a professional company and this was the first time I have ever purchased from their website and I'm really surprised how hard they are to contact and unprofessional for such a well know Company. Really disappointing!

Website does not process sales properly and customer service have no idea – I spent an entire afternoon trying to order one pair of trainers. I tried to process using my credit card and it was declined multiple times. I contacted customer service and they suggested using Paypal. This worked initially and an "authorisation" charge came of my credit card via Paypal. 5 minutes later I received an automatic email from New… Read more

Balance saying my order has been cancelled. I tried again a few hours later and exactly the same thing happened. Now $240.00 has come off my credit card and although the charges are still pending, the balance reflects the charges. New Balance say it may take up to 10 days for the charges to clear off my card.

Customer service respond via email using cut and paste responses and have no desire to actually solve the problem which is clearly at their end.

If you wish to purchase New Balance products, try other retailers.