367 reviews
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We have just signed up with New Gen homes for our house build. Travis Fancourt is our consultant and after visiting numerous display homes and liaising with many consultants, we were confident very early on in the process, that Travis was confident in his product, could answer any questions, had a wealth of experience and was just a genuine, kind… Read more · 1
human being. We then started the process of looking at what we needed. Travis's experience shone through here. I had built recently so had a good idea of what we wanted but Travis was able to provide more ideas and changes. We made so many changes throughout and nothing phased him, he responded quickly, always there to answer our many questions and deal with our changes. He walked us through the display home, explaining what was standard and what was an upgrade and provided the many options open to us. The most amazing experience for us was to be able to 'walk through' our new build design using 3D, which Travis did for us via a TV in a display home. We saw our house become our home and it helped us to visualise further, identifying things that might not work for us, and aspects we loved and wanted to enhance further. Travis has been transparent throughout this whole process so far. He stuck to our budget and included everything we needed. We never felt pressured at any point. The impression we got from Travis was 'the build, inclusions and price point speak for themselves, if we fit your purpose, we are here'. Thank you, Travis. We will update throughout the process and hope our experience continues to be a positive one.
I had a very positive experience with Steve Waite from New Gen Homes, and would not hesitate in recommending him to future home buyers. I had many questions throughout the design process, but despite the time consuming nature of these questions, Steve was patient and provided great explanations. I made several proposed changes to designs, and… Read more · 1
Steve often suggested helpful ideas which I never considered. On a personal note, Steve was upbeat, enthusiastic, hardworking, and extremely generous with his time.
Overall, a great experience.
We’ve definitely had a few setbacks along the way with changes in work and some challenges with other builders, but we’re finally ready to start building our first home and couldn’t be more excited to work with New Gen Homes. Our experience with New Gen Homes has been really positive and changed our minds about especially thanks to our building… Read more · 1
consultant Scott.
Scott has been awesome the whole way through. He's professional, really knowledgeable, and he genuinely understood how to bring our vision to life. He made the whole process feel a lot less overwhelming, and was there for all the big (and little) moments, including hammering that official sign into the ground with us.
We’re so excited to create a home that feels like us, in our own little spot on the coast of Perth. It’s been a journey, but we’re so glad we’ve had the right people supporting us along the way.
Reviews with attachments
We would like to extend our sincere appreciation to Lena Alonzo, our consultant, for introducing us to New Gen Homes powered by Summit Homes. This milestone is a significant achievement for us. Looking back, it once felt impossible, but now it’s finally becoming a reality. Lena has been incredibly supportive and encouraging, helping us every step… Read more · 1
of the way. From understanding our borrowing capacity, to finding the perfect lot, and designing a home that suits our vision.
Whenever we had questions, she was always knowledgeable, patient, and clear in her explanations. She also introduced us to our amazing broker, John, who has been a great help with our finances.
We are still in the early stages, but the level of support we’ve received has been overwhelming in the best way. We’re truly amazed at how far we’ve come and are looking forward to reaching the final steps and turning our dream home into reality.
We highly recommend Lena as a professional Sales Consultant and New Gen Homes as your home builder.
We just want to say a big thank you to Lena Alonzo from New Gen Homes for helping us achieve our dream home. From the very beginning, Lena guided us through the whole process and made everything so much easier to understand. She was always very helpful, patient, and supportive, which really made the whole journey smooth for us. We would also… Read more · 1
like to thank our construction team, especially our CL and Construction Supervisor, for being very professional and for delivering our home to such a high standard. The communication throughout the build was great, and you can really see the quality in the finished home.
We were also very impressed that the whole build only took 8 months, which was amazing considering the quality of the work.
Lastly, a big thanks as well to Summit Homes Group, for such a well-organised and professional building experience. We’re really grateful to everyone involved in making this happen.
Very happy with our new home and we would definitely recommend them!
My partner Laurice and I are building our first home with New Generation Homes and the experience so far has been amazingly positive so far. A huge thank you to Lena Alonzo, who has been incredible throughout the whole journey. From the very beginning she helped us find the land, guided us through every step of the process, and genuinely went… Read more · 1
above and beyond to make this possible for us. As first-time builders we had a lot of questions, and Lena was always patient, knowledgeable, and supportive. She did an amazing job working within our budget while still helping us design the home we truly wanted. We’re also really grateful to have worked with her not only as our consultant but also because she’s Laurice’s mum, which made the experience even more special for us. It meant a lot having her there celebrating milestones with us too, including our slab party.
We’d also like to thank Scott Darcy, our Pre-Start Coordinator, who made the pre-start stage smooth and well-organized.
Our slab has now been poured and the build has been well managed so far. Working in the building inspection industry myself, I’ve been able to see the quality of the work first-hand and it’s been great to see the level of workmanship up to this stage.
We’re really excited to see our home come together and appreciate all the support we’ve received along the way. We have complete trust that it will turn out better than we have envisioned.
From slab down in June 2025 till march 2026 move in date we had a setback with brickwork and got rectified ASAP from the supervisor Aidan.and his organisation and consistency throughout the build was exceptional and the attention to detail was outstanding. psi1 was done very quickly and only thing that had to be done was small paint touch ups.from… Read more · 1
the trades to cleaning crews and obviously Aidan we would like to say a massive thank you to all involved Brendan and linzi
This is our first home build so everything is new to us we met Travis in one of New Gen display homes and he was very helpful and not pushy. He put together an amazing house for us with lots of extras and within our budget. I would highly recommend Travis knows his job seems to be always working gets back to you almost straight away 10 out of 10… Read more · 1
for Travis.
Just about to do Pre-start so far the journey with New Gen has been smooth and everyone has been so professional. I gave 5 stars and I will update through out the process.
Tristan & Beau
Our journey on having our second home is amazing thru New Summit. They worked efficiently and exceeded expectations in every way. Lena our consultant is so reliable, assisted us in every query and our requests, she always responds to our questions quickly together with the other team we dealt with Summit Homes. From start till today it went smooth on buying and building our second home. Show details · 1
I recently signed up to build with New Gen and can't rate them highly enough specifically my rep Scott Lewis. I liked the idea of a new home but being new to building and hearing all the horror stories I was looking for a builder that I could trust. I went out to see some display homes and unlike most of the reps you come across Scott wasn't on… Read more · 1
his phone or looking down at a laptop, he was up and about talking to customers handing out cold waters from the fridge and the New Gen display just generally had a good energy about it which stood out against others.
All the questions that I asked, Scott had honest answers and even explained a few things I didn't know to ask without ever making me feel st>pid. He's been honest about timeframes and inclusions and backs up the answers with data and evidence. He was familiar with the area I wanted to build in and helped me get first dibs on an upcoming land release and helped me get the finance sorted out in one go. New Gen definitely offers better value for money than other builders I spoke to and when you drive around the land developments pretty much every second block has a New Gen sign on it which is a boost of confidence.
I was expecting the service to dry up once I paid the deposit but Scott's always contactable even outside normal hours and keeps me updated regularly without even asking. Being in FIFO I'm away most of the time so the dedication and follow-through has been a big reassurance. Nathan from Westgate Finance also deserves a mention, getting the finance sorted out was the bit I was most unsure of but Nathan's on the ball and has explained everything clearly including all the extras fees involved. Scott and Nathan work together which has made it easier not being the messenger between the bank and the builder.
Overall I can't fault the professionalism and service from Scott and New Gen, so far it's been way easier than I expected and I'm excited to start construction in a couple of months time.
We are happy to have Lena as our consultant. Very accommodating and very friendly. No words can describe how happy we are during this process.Thanks for being a part of our success Show details · 1
10/10 Recommend New Gen Homes. First time building and saw him at the Singara home and he went through the whole process and answered all questions I hand no matter how trivial. Replied to messages at all hours (even 8pm) When I explained my vision he made some really good suggestions I didnt think off and made it all fit in budget! Total cost was slightly cheaper than I thought, fixed price too which gives certainty. Show details · 1
Everything that has been done for us seeking finance picking a block picking the plans was very easy. We have just finished pre-start and that went smooth to so far no complaints. Everything that has been done for us has been done well. Show details · 1
Find out how New Gen Homes compares to other Project Home Builders
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This is my third time building a home, and I can honestly say that working with Blake Garvey at Summit Homes has been the best experience yet. From the very beginning, Blake has been incredibly professional, knowledgeable, and attentive to my needs. He took the time to understand exactly what I was looking for and made the entire process feel… Read more · 1
straightforward and stress-free.
What really stood out to me was Blake’s clear communication and willingness to answer all my questions, no matter how small. He made sure I was kept up to date every step of the way and provided honest advice, which helped me make confident decisions throughout the process.
Moving to Summit Homes was definitely the right choice with Blake and Lily. The team’s commitment to quality and customer satisfaction is evident, and I feel genuinely valued as a client. I highly recommend Blake Garvey and team and Summit Homes to anyone looking to build a new home—you’ll be in great hands!
Thank you, Blake and Lily for making my third home-building experience such a positive one!
Building my first home has such an exciting yet daunting task, especially for how much money is involved. But if you are working with New Gen Homes I couldn’t recommend Elizabeth Holloway enough! Liz has been my saving grace, every question no matter how stupid it may have been, she was prepared, confident and prompt with her responses. The sense… Read more · 1
of peace after just the first meeting with her, she understood my vision and have been able to create my dream home and within my budget. This is truly a company you can trust and woman who knows her stuff. A true wealth of knowledge that I was eager to soak up. Pointing out aspects of the house that I didn’t consider myself when going through all variations together. Making sure I was aware of the inclusions and packages available and which she would recommend for the lifestyle I live, not for one of fantasy. I may only be up to my pre-start but I have full confidence in my plan with Liz to make this dream a reality.
In-depth reviews
I wanted to take a moment to highlight the positive experience I’ve had so far working with Travis Fancourt at New Gen Homes. Since engaging with Travis about four weeks ago, Travis has been great to deal with. We began our search by researching online and visiting several display homes, however it was Travis who really helped us understand the… Read more · 1
logistics of building a first home for our situation. He took the time to listen to what we were looking for and clearly explained the different building options and modern features available.
After our initial meeting, we felt much more confident that the home we wanted was actually achievable. We eventually brought my family along to go over our specific wishlist, and we were all impressed by Travis’s professional approach and his technical knowledge of design and construction.
Since then, we have had responsive communication. We’ve asked a lot of questions and refined ideas, and we visited homes currently under construction to help visualize our design. Travis has been very responsive and helpful throughout this entire period; nothing has been too much trouble for him.
As a result of this positive start, we have now signed the contract. This is a significant milestone for us, and we feel comfortable moving into the next stages of the build. We are looking forward to seeing the house come together and am confident the final result will be a great home and a solid investment!
Happy to share our experience dealing with Travis Fancourt from New Gen Homes to date. From the start around 4 weeks ago Travis has been excellent to work with. This is my son’s 1st home and he and his partner initially ventured out to a number of displays to start their search after researching online. The display home impressed them up front… Read more · 1
but it was Travis who immediately started to guide them, listen to their needs whilst explaining the process, explaining differences of building options and much more. They came home excited to share they felt they could get their “dream home” and wanted us to all go see him again with their “wishlist” to discuss further. Immediately I met Travis I was impressed with his professional and guiding approach, his knowledge of design, construction, key innovations now available and overall passion for the process was evident. We have been liaising since, asking lots of Qs, tweaking ideas & visiting homes under construction to help visualise my son’s design. Travis has responded quickly, to guide and advise, nothing has been too much trouble and as a result we have now signed the contract to build my son’s home. Having dealt with new home builders for many years personally I would say Travis has been one of the best consultants for the reasons mentioned above… we are excited for the stages to evolve and confident that the end result will be a fabulous home and great investment!
We recently started looking at purchasing / building our first home and quickly realised that the prices of houses are at an all-time high and decided that it's probably better to build. We visited countless number of display homes and through having conversations with the consultants it seems impossible to find a land due the to high demand and… Read more · 1
increasing population. We'd booked consultations with a 3-4 different builders but Gaurav Sharma from NewGen Homes stood out, he really listened to our needs and also offered great insights on building on a rear battle-axe block of land that we found ourselves. After further consideration we have decided to build in a new estate instead, Gaurav was the only one who was able to secure us a sizeable land that fits perfectly within our budget and requirements. He's also been incredibly transparent & flexible with our demands on the build and very comfortable to communicate with. We're in the process of finalising some designs so still quite early stages but the experience with Gaurav so far has been smooth and we're looking forward to the pre-start and construction. :)
Positive reviews
Lubaina Tahir is our pre contraction coordinator she was very accomodating and we've been looked after very well. Answers all our questions and help us decide the best way possible. Show details
We have had an amazing experience with Scott from New Gen. He always answered any questions we had and in the end helped us secure the block we wanted! Would absolutely recommend New Gen and more specifically… Scott. Show details · 1
Travis Fancourt was a pleasure to work with during the design process. He was very attentive to all of our requests and helped us achieve our dream design within tight parameters. Very impressed with his level of professionalism and his ability to promptly answer all our questions and queries. Show details · 1
Negative reviews
Handover Stage - Please BEWARE We have now reached handover stage with New Generation Homes. Unfortunately our experience has changed massively since my first 5 star review on the company. The process up until handover has been excellent. We felt listened to and have been kept updated throughout the process via the home portal. Build time… Read more
has been great and we haven’t experienced any delays. Things have moved efficiently with each stage starting soon after the last finished.
We have just had PCI which was fine just very minor details that need amending, overall we are happy with the finish of our home and have been really excited about getting our keys.
Unfortunately this is where it has all started to go wrong for us!
We have been completely blindsided by them and the financial side of the process. We have just been landed with an $8000 plus bill that no one had warned us about at any point during the 12 months of dealing with this company.
Essentially we have been told they credited us $8000 dollars but we now owe that to the bank and this has to be paid before we can get our keys.
Please beware of the financial side of this and when they tell you they can save you money they can in fact not they will just bill you at the end. It’s seemingly like their mistake with absolutely no accountability from them just sorry you owe 8K.
Still giving 2 stars as the build process has been pretty seamless and we are happy with the updates provided during the process. Just a shame it’s been ruined at the very end of what should be an exciting time but has now caused us massive upset and stress! And a massive financial burden right before Christmas!!
Find out how New Gen Homes compares to other Project Home Builders
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Avoid Summit Homes, New Generation Homes, and Easy Start at all costs. If you’re thinking of building with them, please read this first—we deeply regret signing up with them. We signed our contract in October 2021 and were promised our modest 3x2 single-story home would be finished by Christmas 2022. Slab was poured in Feb 2022, and everything… Read more
went downhill from there.
It took three months just to complete the brickwork—with only one bricklayer on site, working alone, no assistant. After that, the site sat idle for 3–4 more months. Despite obvious delays, Summit kept feeding us empty promises: Feb 2023, then April, then May. Meanwhile, our landlord needed the rental back, and we were forced to move in with friends while still paying a mortgage.
Out of sheer frustration, I posted on social media—and only then did Summit respond. A site meeting was organised with the head of construction, more promises were made, and—again—most didn’t materialise. We had no choice but to move into an incomplete home.
We assumed they’d finish the outstanding work quickly. We were wrong. Here's just a sample of what followed:
- Kitchen panels damaged during construction took nearly two years to replace. Even now, the workmanship is poor, but we’re too exhausted to keep chasing it. I’ve left a detailed review about this fiasco on Ringma’s page.
- Side paving took over a year to be compacted after repeated requests. The team left a huge mess.
- Terrible paintwork throughout the home—some was "fixed" by the maintenance team, but nowhere near the standard expected of a brand new house.
- Our front door rotted within two years. We reported it in December 2024, and it was only replaced in April 2025. The installers left wood chips and dust everywhere and refused basic courtesy when asked to cut outside to minimise mess. When I raised concerns with Summit’s maintenance team, they dismissed me and accused me of being rude—simply for pointing out poor workmanship.
And their usual line? “Go to the building commission if you’re not happy.” They say it knowing full well the complaints process is long, slow, and often goes nowhere—something they clearly take advantage of.
This has been one of the most stressful experiences we’ve ever faced. If this review stops just one family from falling for their shiny marketing and showroom promises, it will be worth it.
Summit homes are the worst – Not only did they take 4 years, 1 year for approvals with council then 3 years to complete, I'm now in but still 10 months later the last of the defects have just been rectified. They also located the box on pole in wrong location and refused to move it. Now in the courts to reclaim and get compensated for all the time I have had to have off work… Read more
to meet them and be available for trades. Things like walls out of square, insulation just thrown in the roof space, total repaint of the internal space, cracked tiles, showers not draining....endless issues
Recent reviews
We have seen many builders and haven't received service of this level, as what we received with New Gen Homes. Since we met Travis Fancourt he assisted us from day one. He answered every question with clarity, whether it was about the building process to the technical aspect of things. The best of all, we never felt pressured or rushed in signing with them. This is the experience ever person wants from a builder. Show details · 1
We haven't begun construction yet, but we wanted to share our positive experience so far with New Generation Homes. Travis Fancourt, our consultant, has been fantastic to work with. He is incredibly efficient, with prompt responses to our many questions and queries! Travis clearly has a wealth of experience in his field. He took the time to… Read more · 1
really understand our needs and preferences, providing insightful guidance, which we especially appreciated as first-time home buyers. Travis also offers some great exclusive promos that made New Gen Homes stand out as the right choice for us.
Overall, Travis made us feel comfortable and confident in our decisions. We’re excited to move ahead with New Gen Homes as our builder and would highly recommend them to others.
Absolute ripper of a company, Steve has been in front of everything and contactable for all the little details you ask when building your first house, couldn’t recommend a better company Show details · 1
I am building my very first home with New Gen Homes and was helped along my journey by Gaurav Sharma. He was extremely knowledgeable, aimed to work within my budget and went above and beyond helping me to secure a house and land package in this crazy market without asking for an up front deposit. What a professional. I highly recommend Gaurav and I am looking forward to the next stage of bringing my home to life. Thank you so much!! Show details · 1
We had a wonderful experience building with New Gen Homes, and we can’t speak highly enough of our sales representative, Steve. From our very first meeting, Steve was knowledgeable, approachable, and genuinely invested in helping us find the right home design to suit our needs. He took the time to explain every step of the process clearly,… Read more · 1
answered all of our questions with patience, and ensured we felt confident and informed in our decisions. What truly stood out was his communication and transparency. Steve was always prompt in responding to us and went above and beyond to make the experience smooth and stress-free. His professionalism, attention to detail, and friendly nature made what could have been an overwhelming process feel exciting and manageable.
Sam Masih handled the process/planning of building my new house project. He was glad to manage the finance side as well as optimise the best house plan and location before starting construction.The slab stage is now completed, and we are waiting for the next stages of work to begin.I would like to thank Sam once again for his great support… Read more · 1
throughout the whole journey and for continuing to be approachable and helpful even now.
Cheers! I’m really looking forward to seeing the finished house.✨️
Slab to keys in 8 months: Great finish by the construction team! After some shaky times during the pre-construction phase with delays, the construction team absolutely flew once our file moved to the construction phase. From slab down to handover took just over 8 months, a pretty impressive feat and was made possible thanks to our supervisor,… Read more · 1
Lewis. He was an absolute legend throughout the build - kept things moving at a cracking pace and kept us updated through literally hundreds of photos to the portal so we hardly had to guess what was happening on site. Seeing that level of progress on a regular basis gave us a huge peace of mind.
Also a massive shoutout to our Construction Liaison, Kasey Sullivan who went above and beyond to provide a great service for us. Her communication was spot on, always kept us in the loop and sorted out any of our questions promptly. It made a huge difference having someone genuinely helpful on the other end of the phone/ emails.
We’ve recently moved in and the house is looking great, showing that the quality of the build was not compromised by the speed of the build. We’ve just commenced the 6-months maintenance period, so I’m keen to see if the Maintenance/ Service Department matches the build speed. I’ll be jumping back here to update this review once we get through the maintenance defects to let everyone know how that side of things go.
Big thanks to Lewis, Kasey and the rest of the team for getting us across the line!
Gaurav and the entire Summit homes team have been an absolute pleasure to work with so far. Completely transparent with pricing and professionalism is second to none. Excited to see the finished product. Show details · 1
My journey so far.. My land and build settlement was completed on 19 December 2025, right as everything was shutting down for Christmas. I went into Pre‑Start on 12 January, and the team delivered my draft variation on Friday 30 January exactly as promised, within the two‑week turnaround. A key learning from the process: get in early for Pre‑Start… Read more · 1
when offered timeslots. It’s essential for finalising contracts so site works and the slab can move ahead without delays.
My Pre‑Start consultation itself was fantastic. I’m genuinely grateful for her expertise and guidance — she helped me navigate big decisions with clarity and confidence. Every question I had was answered promptly, and she consistently delivered on timelines. What could have been overwhelming felt smooth, supported, and exciting.
Highly recommend Lubiana at Summit/New Generation/Easy Start
Thanks again for helping me through this stage!
Completion Update! The construction process was extremely smooth with zero delays. We've also had ZERO added cost to the build during the process even with the volatility of the construction industry. Deborah (our client liaison) always had good communication and response times. All of our concerns and queries were handled very efficiently.… Read more · 1
Shaun was our site manager and although you don't get to interact with him too much, you know he cares about your build based on the quality you're left with. If you're assigned these two, you're in good hands for the build.
It's been a month since we moved in, and only minor cosmetic defects have been identified. New Gen Homes delivered as they advertised with high quality on a timely manner. My recommendation would be to cross check every number and ask lots of questions.
We recently chose New Gen Homes to build our property in Hilbert, and we couldn’t be happier with the experience so far. From the very beginning, Steve Waite went above and beyond to secure the perfect 400m² block for us in a very competitive market. His knowledge and persistence made the process stress-free. Steve also guided us through the… Read more · 1
design concepts with great attention to detail, ensuring everything suited our needs and vision. We look forward to working with New Gen Homes throughout the building process and final completion stage — we’re genuinely excited for the journey and the end result! Highly recommend them to anyone looking for a reliable and customer-focused builder.
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