379 reviews
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- Post-Construction
We've only just started with New Gen homes so far - here is our story so far. It was a rainy Wednesday afternoon and my husband and I were looking at display homes at Treeby. We had come out of one place and I said to my husband let's look at New Gen Homes while we are here as they have a home I like. We walked in and were immediately struck by… Read more
the quality of the home and then we met Adam Dorey. He was attentive without being too much and gave us a lot of information packs to take home with us. He also sent us information that night via email. We signed with him two days later on the Friday and paid our deposit. He has answered all our questions when he said he would and has done everything he can to help and support us on this journey (even in his own time). He helped us to design the house with a few tweaks we wanted and was able to give us really great advice about some of our suggestions. He has been friendly and approachable and we have really enjoyed working with him through this process. If you have a chance, talk to Adam. We were glad we met him that day and signed with him and New Gen Homes.
We couldn’t be happier with our experience working with our building consultant, Lena. We’ve now reached the slab down stage, and we truly appreciate all the guidance and support throughout the design process. Going into this, we had a limited budget and weren’t sure we’d be able to achieve the home we envisioned. She took the time to understand… Read more · 1
our needs, offered practical advice, and designed a home that perfectly suited both our lifestyle and our budget—without making us feel like we had to compromise on what mattered most.
She was always patient, approachable, and transparent, making what could have been a stressful process feel exciting instead. We’re so grateful for everything she’s done and can’t wait to continue watching our first home come to life. Thank you for helping make this journey possible, Lena!
Lack of communication and lengthy delays after buying the block for the house and land package. Still waiting to get started putting extra cost restraints on us with extra time having to rent for longer. This is all due to the BAL rating on the block that they told us about the day after signing the contract. Letting us know that they can’t build on the block that they found for us. Show details
Reviews with attachments
Our house looks absolutely stunning!Thank you New Gen Homes for helping us build our first investment property. Everything went so smoothly throughout the entire building process and we couldn't be happier with the result. A special thank you to Lena, Natalie, Josh,Brandy, and the rest of the amazing team for your professionalism, hardwork and… Read more · 1
support every step of the way. We truly appreciate everyrhing you've done to make this journey such a positive experience!
House done. Thanks, We are very happy with the finish. From start to finish we are being updated, up to the handover. Few items on the checklist but were addressed. Thank you Lena Alonzo from New Generation Homes Show details · 2
It's our first time building a home and New Gen has made our experience amazing! Coming into it, we weren't too sure what to expect when meeting with many different builders. After our first chat with Scott, he made us feel comfortable and excited to see what we could build. He has always been eager to chat with us whenever we need and has made… Read more · 1
sure to go through everything thoroughly with us. We were lucky that he was able to secure a block for us in our preferred area, where other builders told us we probably wouldn't be able to. We are only at the beginning of our building journey, but so far we have been super impressed with all the thought and effort Scott has put into customising and adjusting our floor plan to fit our dreams and needs!
We’ve definitely had a few setbacks along the way with changes in work and some challenges with other builders, but we’re finally ready to start building our first home and couldn’t be more excited to work with New Gen Homes. Our experience with New Gen Homes has been really positive and changed our minds about especially thanks to our building… Read more · 1
consultant Scott.
Scott has been awesome the whole way through. He's professional, really knowledgeable, and he genuinely understood how to bring our vision to life. He made the whole process feel a lot less overwhelming, and was there for all the big (and little) moments, including hammering that official sign into the ground with us.
We’re so excited to create a home that feels like us, in our own little spot on the coast of Perth. It’s been a journey, but we’re so glad we’ve had the right people supporting us along the way.
We would like to extend our sincere appreciation to Lena Alonzo, our consultant, for introducing us to New Gen Homes powered by Summit Homes. This milestone is a significant achievement for us. Looking back, it once felt impossible, but now it’s finally becoming a reality. Lena has been incredibly supportive and encouraging, helping us every step… Read more · 1
of the way. From understanding our borrowing capacity, to finding the perfect lot, and designing a home that suits our vision.
Whenever we had questions, she was always knowledgeable, patient, and clear in her explanations. She also introduced us to our amazing broker, John, who has been a great help with our finances.
We are still in the early stages, but the level of support we’ve received has been overwhelming in the best way. We’re truly amazed at how far we’ve come and are looking forward to reaching the final steps and turning our dream home into reality.
We highly recommend Lena as a professional Sales Consultant and New Gen Homes as your home builder.
We just want to say a big thank you to Lena Alonzo from New Gen Homes for helping us achieve our dream home. From the very beginning, Lena guided us through the whole process and made everything so much easier to understand. She was always very helpful, patient, and supportive, which really made the whole journey smooth for us. We would also… Read more · 1
like to thank our construction team, especially our CL and Construction Supervisor, for being very professional and for delivering our home to such a high standard. The communication throughout the build was great, and you can really see the quality in the finished home.
We were also very impressed that the whole build only took 8 months, which was amazing considering the quality of the work.
Lastly, a big thanks as well to Summit Homes Group, for such a well-organised and professional building experience. We’re really grateful to everyone involved in making this happen.
Very happy with our new home and we would definitely recommend them!
My partner Laurice and I are building our first home with New Generation Homes and the experience so far has been amazingly positive so far. A huge thank you to Lena Alonzo, who has been incredible throughout the whole journey. From the very beginning she helped us find the land, guided us through every step of the process, and genuinely went… Read more · 1
above and beyond to make this possible for us. As first-time builders we had a lot of questions, and Lena was always patient, knowledgeable, and supportive. She did an amazing job working within our budget while still helping us design the home we truly wanted. We’re also really grateful to have worked with her not only as our consultant but also because she’s Laurice’s mum, which made the experience even more special for us. It meant a lot having her there celebrating milestones with us too, including our slab party.
We’d also like to thank Scott Darcy, our Pre-Start Coordinator, who made the pre-start stage smooth and well-organized.
Our slab has now been poured and the build has been well managed so far. Working in the building inspection industry myself, I’ve been able to see the quality of the work first-hand and it’s been great to see the level of workmanship up to this stage.
We’re really excited to see our home come together and appreciate all the support we’ve received along the way. We have complete trust that it will turn out better than we have envisioned.
From slab down in June 2025 till march 2026 move in date we had a setback with brickwork and got rectified ASAP from the supervisor Aidan.and his organisation and consistency throughout the build was exceptional and the attention to detail was outstanding. psi1 was done very quickly and only thing that had to be done was small paint touch ups.from… Read more · 1
the trades to cleaning crews and obviously Aidan we would like to say a massive thank you to all involved Brendan and linzi
This is our first home build so everything is new to us we met Travis in one of New Gen display homes and he was very helpful and not pushy. He put together an amazing house for us with lots of extras and within our budget. I would highly recommend Travis knows his job seems to be always working gets back to you almost straight away 10 out of 10… Read more · 1
for Travis.
Just about to do Pre-start so far the journey with New Gen has been smooth and everyone has been so professional. I gave 5 stars and I will update through out the process.
Tristan & Beau
Our journey on having our second home is amazing thru New Summit. They worked efficiently and exceeded expectations in every way. Lena our consultant is so reliable, assisted us in every query and our requests, she always responds to our questions quickly together with the other team we dealt with Summit Homes. From start till today it went smooth on buying and building our second home. Show details · 1
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I recently signed up to build with New Gen and can't rate them highly enough specifically my rep Scott Lewis. I liked the idea of a new home but being new to building and hearing all the horror stories I was looking for a builder that I could trust. I went out to see some display homes and unlike most of the reps you come across Scott wasn't on… Read more · 1
his phone or looking down at a laptop, he was up and about talking to customers handing out cold waters from the fridge and the New Gen display just generally had a good energy about it which stood out against others.
All the questions that I asked, Scott had honest answers and even explained a few things I didn't know to ask without ever making me feel st>pid. He's been honest about timeframes and inclusions and backs up the answers with data and evidence. He was familiar with the area I wanted to build in and helped me get first dibs on an upcoming land release and helped me get the finance sorted out in one go. New Gen definitely offers better value for money than other builders I spoke to and when you drive around the land developments pretty much every second block has a New Gen sign on it which is a boost of confidence.
I was expecting the service to dry up once I paid the deposit but Scott's always contactable even outside normal hours and keeps me updated regularly without even asking. Being in FIFO I'm away most of the time so the dedication and follow-through has been a big reassurance. Nathan from Westgate Finance also deserves a mention, getting the finance sorted out was the bit I was most unsure of but Nathan's on the ball and has explained everything clearly including all the extras fees involved. Scott and Nathan work together which has made it easier not being the messenger between the bank and the builder.
Overall I can't fault the professionalism and service from Scott and New Gen, so far it's been way easier than I expected and I'm excited to start construction in a couple of months time.
We are happy to have Lena as our consultant. Very accommodating and very friendly. No words can describe how happy we are during this process.Thanks for being a part of our success Show details · 1
10/10 Recommend New Gen Homes. First time building and saw him at the Singara home and he went through the whole process and answered all questions I hand no matter how trivial. Replied to messages at all hours (even 8pm) When I explained my vision he made some really good suggestions I didnt think off and made it all fit in budget! Total cost was slightly cheaper than I thought, fixed price too which gives certainty. Show details · 1
In-depth reviews
To Summit Homes Management, I would like to share an overview of my home construction journey with your company. As a mortgage broker, I have worked alongside many building consultants over the years. I chose to work with Denes Aldott because he genuinely has the best interests of his clients at heart. He is honest, professional, and demonstrates… Read more · 1
great integrity. For over six months, I searched through many land estates, but none met my expectations. Then one day, Denes called to say he had found the perfect property for me in Lake Treeby. I could hardly believe that, for a similar price to Baldivis, I could build in such a beautiful, high end estate. From that moment, the deal was done. My next point of contact was Brandy, who was delightful to work with. She assisted me throughout the selections process and was always prompt, efficient, and professional in responding to emails and phone calls. Deb Morris was equally wonderful , always pleasant, responsive, and an absolute asset to your company. Finally, I would like to acknowledge Shaun, the building supervisor, who exceeded my expectations. The home was built in a timely manner, and he was accurate and transparent throughout the process regarding progress and practical completion timelines. Thank you to the entire Summit Homes team. I now have a beautiful home that has exceeded my expectations, and I would highly recommend your building company to others.
We have just signed up with New Gen homes for our house build. Travis Fancourt is our consultant and after visiting numerous display homes and liaising with many consultants, we were confident very early on in the process, that Travis was confident in his product, could answer any questions, had a wealth of experience and was just a genuine, kind… Read more · 1
human being. We then started the process of looking at what we needed. Travis's experience shone through here. I had built recently so had a good idea of what we wanted but Travis was able to provide more ideas and changes. We made so many changes throughout and nothing phased him, he responded quickly, always there to answer our many questions and deal with our changes. He walked us through the display home, explaining what was standard and what was an upgrade and provided the many options open to us. The most amazing experience for us was to be able to 'walk through' our new build design using 3D, which Travis did for us via a TV in a display home. We saw our house become our home and it helped us to visualise further, identifying things that might not work for us, and aspects we loved and wanted to enhance further. Travis has been transparent throughout this whole process so far. He stuck to our budget and included everything we needed. We never felt pressured at any point. The impression we got from Travis was 'the build, inclusions and price point speak for themselves, if we fit your purpose, we are here'. Thank you, Travis. We will update throughout the process and hope our experience continues to be a positive one.
I wanted to take a moment to highlight the positive experience I’ve had so far working with Travis Fancourt at New Gen Homes. Since engaging with Travis about four weeks ago, Travis has been great to deal with. We began our search by researching online and visiting several display homes, however it was Travis who really helped us understand the… Read more · 1
logistics of building a first home for our situation. He took the time to listen to what we were looking for and clearly explained the different building options and modern features available.
After our initial meeting, we felt much more confident that the home we wanted was actually achievable. We eventually brought my family along to go over our specific wishlist, and we were all impressed by Travis’s professional approach and his technical knowledge of design and construction.
Since then, we have had responsive communication. We’ve asked a lot of questions and refined ideas, and we visited homes currently under construction to help visualize our design. Travis has been very responsive and helpful throughout this entire period; nothing has been too much trouble for him.
As a result of this positive start, we have now signed the contract. This is a significant milestone for us, and we feel comfortable moving into the next stages of the build. We are looking forward to seeing the house come together and am confident the final result will be a great home and a solid investment!
Positive reviews
I had the best experience with Hannah during pre start I genuinely enjoyed the whole process It was seamless and easy and Hannah helped us a lot with all our questions Show details · 1
Sam Masih is really helpful and patience throughout the building process. He is always available to help us with any queries we got. We are really happy and satisfied with his professionalism. Show details · 1
We always lived in an establishment house and first time ever, we are building a house. Sam is well experienced team member, who listened to all our concerns, requirements, silly questions and on going questions. Sam was always polite, friendly and professional thru our the time. Sam also gave us a good deal. Thankyou Sam for making our journey easy. Show details · 1
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Negative reviews
Handover Stage - Please BEWARE We have now reached handover stage with New Generation Homes. Unfortunately our experience has changed massively since my first 5 star review on the company. The process up until handover has been excellent. We felt listened to and have been kept updated throughout the process via the home portal. Build time… Read more
has been great and we haven’t experienced any delays. Things have moved efficiently with each stage starting soon after the last finished.
We have just had PCI which was fine just very minor details that need amending, overall we are happy with the finish of our home and have been really excited about getting our keys.
Unfortunately this is where it has all started to go wrong for us!
We have been completely blindsided by them and the financial side of the process. We have just been landed with an $8000 plus bill that no one had warned us about at any point during the 12 months of dealing with this company.
Essentially we have been told they credited us $8000 dollars but we now owe that to the bank and this has to be paid before we can get our keys.
Please beware of the financial side of this and when they tell you they can save you money they can in fact not they will just bill you at the end. It’s seemingly like their mistake with absolutely no accountability from them just sorry you owe 8K.
Still giving 2 stars as the build process has been pretty seamless and we are happy with the updates provided during the process. Just a shame it’s been ruined at the very end of what should be an exciting time but has now caused us massive upset and stress! And a massive financial burden right before Christmas!!
Avoid Summit Homes, New Generation Homes, and Easy Start at all costs. If you’re thinking of building with them, please read this first—we deeply regret signing up with them. We signed our contract in October 2021 and were promised our modest 3x2 single-story home would be finished by Christmas 2022. Slab was poured in Feb 2022, and everything… Read more
went downhill from there.
It took three months just to complete the brickwork—with only one bricklayer on site, working alone, no assistant. After that, the site sat idle for 3–4 more months. Despite obvious delays, Summit kept feeding us empty promises: Feb 2023, then April, then May. Meanwhile, our landlord needed the rental back, and we were forced to move in with friends while still paying a mortgage.
Out of sheer frustration, I posted on social media—and only then did Summit respond. A site meeting was organised with the head of construction, more promises were made, and—again—most didn’t materialise. We had no choice but to move into an incomplete home.
We assumed they’d finish the outstanding work quickly. We were wrong. Here's just a sample of what followed:
- Kitchen panels damaged during construction took nearly two years to replace. Even now, the workmanship is poor, but we’re too exhausted to keep chasing it. I’ve left a detailed review about this fiasco on Ringma’s page.
- Side paving took over a year to be compacted after repeated requests. The team left a huge mess.
- Terrible paintwork throughout the home—some was "fixed" by the maintenance team, but nowhere near the standard expected of a brand new house.
- Our front door rotted within two years. We reported it in December 2024, and it was only replaced in April 2025. The installers left wood chips and dust everywhere and refused basic courtesy when asked to cut outside to minimise mess. When I raised concerns with Summit’s maintenance team, they dismissed me and accused me of being rude—simply for pointing out poor workmanship.
And their usual line? “Go to the building commission if you’re not happy.” They say it knowing full well the complaints process is long, slow, and often goes nowhere—something they clearly take advantage of.
This has been one of the most stressful experiences we’ve ever faced. If this review stops just one family from falling for their shiny marketing and showroom promises, it will be worth it.
Summit homes are the worst – Not only did they take 4 years, 1 year for approvals with council then 3 years to complete, I'm now in but still 10 months later the last of the defects have just been rectified. They also located the box on pole in wrong location and refused to move it. Now in the courts to reclaim and get compensated for all the time I have had to have off work… Read more
to meet them and be available for trades. Things like walls out of square, insulation just thrown in the roof space, total repaint of the internal space, cracked tiles, showers not draining....endless issues
Recent reviews
New Gen homes and Summit have been a pleasure to work with. I had to change builders last minute before securing my land because New Gen homes offered far more than their competitor I was about to sign with. Blake Scanlan is my consultant and has been very forthcoming and proactive to make this a smooth and quick process. Its early days and the build hasn't begun yet but I am optimistic I have made the right choice! Show details · 1
We are truly grateful to Lena for all her help and dedication throughout our journey. She took the time to understand our needs, helped us find the perfect land, and guided us step by step through the entire process. Her quick responses, patience, and genuine care made everything much easier. Thanks to Lena, for helping us bring our dream home to life. We highly recommend her! Show details · 1
We are still in pre-construction stage but have had a wonderful experience with our home consultant Jason Mayne and New Gen Homes. Jason's honesty and professionalism has been great in helping us design our family home. One that utilises our corner block perfectly. We are very excited for the next stages. We highly recommend New Gen Homes and Jason if you are considering building. Show details · 1
I am a first home buyer and have been dealing with Paul O’Donaghue and he has been amazing. Always able to help every step of the way and has been able to make sure that I can get the stuff I would like within budget. First home buying can be a daunting time but Paul streamlined it a d always made sure I was happy. It’s a shame I can give him more than 5 stars as he deserves it Show details · 1
The initial offer, acceptance and contract phase with Chris B has been excellent. Chris helped secure land in an environment where land was hard to come by. Additionally Chris provided a non-standard home solution to match the oddly shaped lot offered by the developer. So far so good, but only early stages thus far. Show details · 1
I had a very positive experience with Steve Waite from New Gen Homes, and would not hesitate in recommending him to future home buyers. I had many questions throughout the design process, but despite the time consuming nature of these questions, Steve was patient and provided great explanations. I made several proposed changes to designs, and… Read more · 1
Steve often suggested helpful ideas which I never considered. On a personal note, Steve was upbeat, enthusiastic, hardworking, and extremely generous with his time.
Overall, a great experience.
Lubaina Tahir is our pre contraction coordinator she was very accomodating and we've been looked after very well. Answers all our questions and help us decide the best way possible. Show details
We have had an amazing experience with Scott from New Gen. He always answered any questions we had and in the end helped us secure the block we wanted! Would absolutely recommend New Gen and more specifically… Scott. Show details · 1
Travis Fancourt was a pleasure to work with during the design process. He was very attentive to all of our requests and helped us achieve our dream design within tight parameters. Very impressed with his level of professionalism and his ability to promptly answer all our questions and queries. Show details · 1
We have seen many builders and haven't received service of this level, as what we received with New Gen Homes. Since we met Travis Fancourt he assisted us from day one. He answered every question with clarity, whether it was about the building process to the technical aspect of things. The best of all, we never felt pressured or rushed in signing with them. This is the experience ever person wants from a builder. Show details · 1
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Hello Neil, We acknowledge your review. Our… Read more