New Generation Homes
- newgenerationhomes.com.au
- ✓ Verified company
230 reviews · Statistics
- See all reviewer photos
- Pre-Construction (109)
- Mid-Construction (27)
- Post-Construction (27)
Reviews
Our Experience from Slab to Lock Up
Apologies for the long review, want to keep it as honest, unbiased and fair as possible.
This review is based on our experience with New Generation Homes for the construction stage until lock up.
16/10/22 - Contract signed
30/01/23 - Site works
02/02/23 - Slab Down
01/03/23 - Drains & Electrical
21/04/23 - Wall Frames
01/06/23 - Plate Height
07/08/23 - Roof Frame
High Standard
We had an excellent experience with the sales consultant, Matthew Diamond. His approach was not only informative but also highly personalized, demonstrating a genuine understanding of our family's needs. Matthew provided invaluable assistance throughout the process, offering helpful guidance and ensuring that we felt secure in progressing with this company. This positive encounter has significantly enhanced our perception and reputation of the company, reinforcing our confidence in choosing them for our housing needs.
Show detailsAmazing service, couldn’t fault it
As a first home buyer I had no idea about the process and Nick was able to answer any questions I had and put my mind at ease. Everything that was said at the start was the same the whole way through without any nasty surprises. I’m almost at construction phase and I couldn’t be happier with the service so far.
Show detailsSo far so good
I have just signed up to build with New generations, Alberto has been amazing to deal with and I am looking forward to going on this journey with him.
I will definitely be posting updates on the build and confident it’s going to be great!
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Thank you Scott Cunningham!!!
Thank you Scott at Summit Group for an amazing start to my building adventure. Scott has been so helpful with the designing and 'tweaking' of my plan and has made positive suggestions along the way. Thank you Scott, it is much appreciated!!!!
Show detailsAwesome and Attentive Service.
We’ve been dealing with Matt Diamond since our first meeting and he is always at the end of the phone any time and day even for the easiest questions and guided us through all the paperwork and helped with broker contact, Ryan at Westgate and all has gone so fast and smoothly. We are in pre-construction phase and have our upcoming pre-start meeting scheduled in a few weeks so really excited to get the building started with all the colours and home choices they’ve helped us with! Really happy so far!!
Show detailsCommunication & Deliverable Integrity - Mint!
This is my second time building with New Generation Homes and as expected I am not disappointed.
Communication is very proactive. Organization of appointments and deliverables is very professional and provides the flexibility necessary for me as a FIFO worker.
To date all events within the control of New Generation Homes have come in ahead of target dates.
Dashboard updates are quick and informative.
My Consultant is an absolute pleasure to deal with, accommodating, honest and well organized
Contracts Administrator coordinating my Pre Start w
14 months later, we have the keys to our forever home!
Our hearts are overflowing with excitement and gratitude for the extraordinary journey we've embarked on with Summit Homes during our second home build.
After a less-than-ideal experience with a different builder five years ago, Summit Homes has completely restored our faith in the home-building process. Their impeccable communication and straightforward approach, especially in the current turbulent building climate and some of the horror stories we have heard, are something we genuinely appreciate and can't thank them enough for.
Matthew D.,
... Read more our New Generation Sales Rep. He's not just a salesperson; he's a beacon of guidance, a trusted friend, and a master problem-solver. From the very first day we met him in one of the New Generation Display Homes, he's been there every step of the way. Questions or concerns? A quick phone call to Matthew, and everything felt effortless. It's a testament to the quality of his service that we couldn't wait to invite him over to see the culmination of his hard work when we finally received our keys after 14 months. And then there's Craig G., our Summit Homes Site Supervisor. This man is nothing short of a legend! Every question we threw at him, he effortlessly caught, and every concern we raised, he gracefully met with a solution. Craig embodies professionalism and competence. We can't thank him enough for patiently addressing our multitude of questions, given our heightened vigilance following our previous build. We may have been a tad bit obsessive, but Craig always reassured us and provided options and solutions for everything, making us feel entirely supported. Together, Matthew and Craig have transformed our home-building experience into a thrilling and seamless journey. We owe them and the entire Summit Homes team an immense debt of gratitude for their unwavering dedication and hard work. They've turned our dream home into a reality, and for that, we're truly thankful. Summit Homes, you've given us more than just a house; you've provided a sanctuary where our family's future will flourish. Thank you for turning this journey into an unforgettable and joyous adventure! ✨Great Experience with Mathew Diamond !!
We have recently signed up with New Generation Homes and I cannot speak highly enough of Mathew diamond for his professionalism and expertise. From the very beginning, Matthew was attentive to my needs and made sure to understand my vision for my new home. He helped me making a custom design with lot of changes according to our needs and budget. His professionalism and positive attitude made the entire experience enjoyable, and I felt confident that my project is in good hands. Highly recommend!!
Overall, New generation homes prices are affordable and I am confident that we will get a quality build house. We are now excited and looking forward to our building journey with New Generation Homes.
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Amazing service!!!!
This has been the best process ever. Easy and stress less step by step journey, being a first home buyer it can be daunting but Matt Diamond has helpers me through everything. After hours calls and breakdowns of information, really helping me understand everything and run smoothly, wouldn’t build with anyone better.
Show detailsSigning up
We have recently signed up to easy start to build our first home. We were approached by Matthew, since the start Matthew has done everything he can to keep the build within our very tight budget. He has pulled strings with our land developer, worked extra hours on a Sunday to accomodate us signing our contract and has been on the other end of the phone to answer any silly questions.
We can't thank Matthew enough for all his help so far, this has given us the confidence that the whole process with be smooth, which is exactly what we need being our first build.
Great experience
David Chen has been amazing since our first meeting. He was professional, accommodating, friendly, and he always responded quickly to all my queries. I felt comfortable chatting and discussing my ideas with him. Although it is only the beginning stages, but the experience with David and New Generation Homes has been great so far. I am looking forward to all the upcoming meetings and seeing my home come to life with New Generation Homes.
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Great start to the new build
This is our 2nd build with New Gen. Our last one was almost 7 years ago. Upon meeting David Chen at the southern river display he's been nothing but amazing. Nothing has been too much for him. Poor fella, we have put him through several floorplans and several land estates changes. He's been very attentive and always replies promptly. I honestly couldn't ask for a better Homes Consultant. Hope the rest of our build goes this smoothly
Show detailsTreated Like Royalty, Again - Thank You Pryncess!
This isn't our first rodeo with Pryncess - and it won't be our last.
From the very first phone call we had with Pryncess, our experience has been nothing short of amazing. She listens. I'll say that again - Pryncess listens! And by listening, she's able to find solutions to problems that you never knew you had!
Polite, polished and punctual, Pryncess has excellent communication skills and is very responsive. She will outdo any competitor with her astute attention to detail, intrinsic knowledge of R-Codes, etc and natural flair for desig
... Read moren. We have the perfect block, in the perfect location, with the perfect house - it literally could not have been easier - again. Pryncess has customised our home design to cater to our specific needs and we cannot wait to see our home be brought to life! Oh, and she nailed it within budget too - again!Grateful! Exciting times ahead
We would like express our gratittude to New Generation Homes and Summit homes for giving us the chance in building our home.Though It's been a roller coaster ride with our home loan application, but they never runs out of options and even go beyond just to get the bank's approval for this build. The slab was poured on schedule and we're excited to see more action happening in our block.
We really appreciate Ms Lena Alonzo our sales consultant for guiding us through all the process and for making sure that our questions and requests will get answered and looked in to..She always go ABOVE AND BEYOND with her job,And we confidently recommend her to our friends and collegues.
Questions & Answers
Get an answer from our members and New Generation Homes representatives
Details
Category | Project Home Builders |
---|---|
Types of Homes Available | One-Storey |
Sustainable Building | Yes |
Knockdown & Rebuild | No |
Contact info for New Generation Homes
Mon | Closed |
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Tue | Closed |
Wed | 2:00 pm - 5:00 pm |
Thu | Closed |
Fri | Closed |
Sat | 12:00 pm - 5:00 pm |
Sun | 12:00 pm - 5:00 pm |
Extra Information
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Hi Frazer,
Thank you for taking the time to share your detailed and honest feedback about your experience with New Generation Homes up to the lock-up stage. We appreciate your transparency and the comprehensive timeline you provided.
... Read more Your commitment to providing constructive feedback, including your appreciation for the transparency in our communication, is essential to our ongoing improvement. Thank you again, New Generation Homes Online Team