From March, 2018 to October, 2020, New Home Shop was offering a $100 gift card to customers encouraging either a positive or negative review based on their build experience. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Customised Home Great Finished Product!
The build went as smooth as a build can, some issues came up throughout the build but were handled together diligently. I wasn't surprised as it was a customised home and my partner and i are very pleased with the final result.
Our Sales consultant Matt was very helpful from when we met him and made sure to tailor the home to our budget along with the inclusions we really wanted. The site supervisor Nick was very good throughout the build also and made us feel comfortable along the journey.
Being our first home we had our reservations especially being a smaller builder, but to be honest the end result was a greatly finished home that we are happy with.
Pathetic and worst experience and appaling service!
I am surprised to see so many positive reviews to be honest. I wish I could give them negative review that's how frustrating this whole process has been, I was given a quote for a small single storey house back in July 2020 and after that this company took such long time to make some changes to floor plan and prepare contracts. The contract was signed in February 2021 and till date the construction hasn't started! Whilst, I can understand the impact of restrictions but this construction should have started long time back regardless of restricti...ons due to the virus. It is just unbelievable how incompetent these people are. On top of that, no updates were provided and I had to email multiple times after every few weeks and ask for an update. I was at a point to cancel the contract altogether because they are supposed to start construction within 6 mnonths of the contract signing date. This has been my experience and construction hasn't even started yet. I wonder what else I will be going through once it does start. Beware of this company. You have been warned!
Been putting of writing a review, thinking it will get better..but no.. issues after issues still.
They charge $1k for a contract variation but don’t follow the variation. They charge for the upgrade but put in the normal one, and they put in the wrong floor color! I mean, how incompetent is that?! In their defense, they are willing to correct it, but says “it’s gonna take time, that is the reality of it” We’ve already been waiting for nearly a YEAR for a 179sqm home! That’s how long they take to build!
We’ve hired a private inspector, and of...course, found heaps of issues. Paid for a reinspection, only to find out that NHS haven’t rectified the issues. That is how unprofessional they are. Every time you email them, it takes days for them to reply. You need to call them to follow up. I’m sure there is no perfect builder, but as first-home buyers, our experience with them was disappointing. Do not recommend NHS at all!
Magnificent Experience An Extremely Helpful and Reliable Builder Value for Money Great Service and Quality
New Home Shop has provided a 10 out of 10 service for me from start to end of the building progress and after sales service. There was 100% accuracy for everything they quoted and updates - Not a single surprise!
If and whenever you have a question they respond and help. The sales person was Edmund Ding he provided a really great quotation and service and I am happy with the quotation as the price was fair and I get good quality goods. The Admin Team are champions provided me with every single update throughout the whole building and there was ...
Helpful and Great HOME builders.
I decided to go with NHS for my first home. I had heard of their great customer service, communication, during the pre, mid and post construction. Flor was great agent and explain to me and my family the whole process of building my first home. Valissa and Flor, have been great communicating to me the whole build, they would answer all my questions and even my silly questions, they got back to me quickly every time I emailed them.
The colour selections was made easy by the experience and expert inside into selecting the right colours for the i...
Helpful and Satisfactory Customer Service!
When my husband and I decided it's time to build our first home, we commenced searching for home designs and builders. After looking through a number of house designs with no house floorplan that meet our needs. I decided to search online for a floorplan, which was how I got to know about NHS as they have a floorplan that meet our needs. Meeting Flor is about all we could ask for in an Agent. She is prompt, polite, accommodating and attentive to all our conversations. She patiently went through the home design and other processes involved in fi...nalising the contract. She took time to explain every detail and particularly shared her personal experience with us, which helped us greatly. Flor has got great interpersonal relation skills, and a commendable industry experience, which made the whole process easy without breaking a sweat. Thanks to Flor, we have concluded the building contract and are really excited to commence our home building journey with New Home Shop. Looking forward to a sustained satisfaction and positive experience all through the building process to handover and beyond. Thanks Flora!
Wow what a service !
What an absolute pleasure and stress free adventure I have had since meeting Edmund Ding. He was honest and provided me with genuine care. He dedicated time outside of business hours to ensure I was up to date with planning and building process. Most importantly ive already begun planning my second home with them !
Thank you to the whole team for always keeping me up to date on the status of my build and planning.
Bigger building companies wont get you the service that new home shop provides.
Couldn’t ask for better help as first home buyers!
My partner and I are first home buyers and we have been researching for months, very confused we made little traction.. until we met Ivan! Ivan has been amazingly accommodating and has made the whole process so easy, we have spoken to many of builders and we would not have started the process by now if it weren’t for him.
Ivan’s wealth of industry knowledge, his shared personal experience with building/buying, willingness to go above and beyond and his relaxed nature have made the experience so far an absolute pleasure!
Thanks to Ivan we have just secured land and are very excited to begin our building journey with New Home Shop.
Excellent Customer Service
Supret very helpful with our journey for the customisation of our house with all request adhered to promptly and in s timely manner. Supret was very through, informative and communicated remarkably through out the whole process. Supret went over and beyond to assist. Her customer service excellent and beyond expectation.
So far so good
We are so far happy with the process although our only issue was that valuation from the bank was lower than the prize of the build but NHS gave us a bit of a discount at the end, thanks for the effort of Supret. We are hoping that we will be happy at the end and outcome of the build.
Communication about the building stages is great. Thank you
Highest Accolade for NHS Team
Our build experience with our investment property was a roller coaster ride. Our previous builder has declared bankruptcy and leave us in nowhere. But New Home Shop came to the rescue and help us from day 1 of the build process. They extended help and go over and beyond to achieved our goal of having our first investment property.
We enjoyed our experience with New Home Shop. It was easy to talked to them and very friendly. All staff were very accommodating, very professional. Excellent service and the willingness to help. A big thank you for all the hard work you guys did. :)
Special thanks to Matt Nesci and David Veljanovsk for supporting us in this build journey. You guys are the best!!!
The NHS Regional Manager in the Sth Est office (Kerri) is making my dreams come true!
Not only is she very knowledgeable, experienced and solutions driven, she is very professional and lovely to deal with. I have made many changes and her attitude is always friendly and advising. I am only at the design and contract stage but I just can't believe how lucky I am to have found this builder.
Throughout the whole process, each member of the team we dealt with were amazing Especially Supret So helpful in the design process thinking of things we wouldn’t have thought of but now can’t live without! Can confidently say we had the best building supervisor Denial who we will forever be thankful for. The finished product is beautiful. We had a budget and the team were able to create a house that exceeded our expectations. We were updated each week with the plans and kept in the loop for set backs. Would build again with NHS.
Fantastic worked and highly recommended
I had the best experience And very happy with NHS team, Offering an excellent customer service . Thanks Pauline , Leah for giving me updates on financial aspect and building progress, and Valissa for always making it so easy and for all the reassurances in the construction my new home from the beginning to the end. I appreciate all support in special from Flor.
Best regards and strongly recommended
Fantastic building experience from beginning to end!
It was a great experience dealing with NHS from beginning to end of construction. Everyone in the team is always ready to answer queries and patient to explain each building stage and the process itself. Did not have any major issues. Minor issues were dealt straight away by the site supervisor, shout out to daniel jackson for the job well done! To the admin staff, Pauline and Leah for giving me updates on financial aspect and building progress. And of course to Valissa for always making it so easy and for all the reassurances that made me and my wife feel secured with NHS. What a fantastic team! Highly recommended!
Questions & Answers
Hi. I have my own floorplan that I like that is different from your existing home floorplan designs. Would you be able to do other floorplan? I understand you can customise based from your existing floorplan but if my floorplan is different, can you do a totally different one?
Yes, we can definitely work with your floorplan. Please contact us to speak to a consultant - email@example.com or (03) 8390 0322. ...Kind Regards, New Home Shop Management
Are the reviews genuine? Having a feeling that reviews are fake. Since google has so many bad reviews about their work and disputes. Also, I can see that the builder was offering $100 to post the reviews here.
All our reviews on Product Review are genuine and have been verified by Product Review with the client directly. As for Google reviews, anyone can comment on there without showing proof tha...t they have built with us. Some accounts are fake and have been created to sabotage our good reputation. I would invite you to look through these people’s review history to see they have a habit of providing damaging reviews for a range of companies.
One of my friend is building with New home shop. His experience is very bad. Won't be building with you guys.
I'm looking at buying my first house, between me and partner we have roughly 8,000 saved, How much more do I need to save?
To build through New Home Shop, you are in a position to proceed with a house contract with your current deposit. Being a small organisation, we have a number of clients on a payment plan...to help them save for their 5% deposit for the construction of their new home.
Get an answer from our members and New Home Shop representatives
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