Review your last buy on ProductReview.com.au
5 Lizzie W.  · My quality of sleep has improved and I often sleep through the night now which is amazing!
5 HadzicRenea  · I found that this product is Excellent and I am satisfied
5 Shiranana N.  · Topper is great - comfortable and cool and no weird smells! Very happy with the purchase.
5 Joe  · A very good product and excellent delivery time. We liked the first one and bought a second one
5 E Wongshu  · Mattress is soft, comfortable and keeps me cool through the night. I'm enjoying using it!
5 GuYing  · Prompt delivery and very comfy. Good value. No smell even though they emphasized this.

Positive reviews

Laura
LauraNSW2 posts
  Verified 7cm Mattress Topper King

Great product, back pain is gone! – The mattress topper adjust well to my body and provide great support. After months of back pain this product has really been amazing! Show reply

Meriell B.
Meriell B.VIC5 posts
  7cm Mattress Topper Queen

OK if you like a firm topper – Super fast shipping and product arrived well packed. Bought this for our RV bed which is very hard. Unfortunately it was too firm for me (tried both sides), and didn’t really make the bed softer. Great product for those who don’t mind a very firm topper. To my mind it isn’t like sleeping on a cloud. I don’t think returning is an option as… Read more ·  1

there is no way you can get it back in the box. No issues with the speed of delivery or quality of product, or customer service though.

Mary
MaryVIC3 posts
  Verified 7cm Mattress Topper Queen

The Newentor mattress topper has improved the quality of my life – Having tried several different mattress toppers over the years. (diagnosed with ankylosing spondylitis) I was resigned to the fact that nothing much would help. However, after reading some positive reviews, I gave it one last try and ordered one online. I no longer wake in pain several times during the night. My legs seem to be free of radiating… Read more ·  3

nerve pain, and I can pick up my 2-year-old granddaughter without twinges. So, in summary, I am thrilled to be so improved.

Negative reviews

BlenkinsopPaul
BlenkinsopPaulNSW2 posts
  Verified 7cm Mattress Topper Queen

Hi there, #AU-100027312 The Newentor Memory Foam Topper Mattress Unfortunately l couldn’t asleep as well like not comfortable on my sides like burn or numb etc so l took it out. I would like this item to return it and full refund could you please provide the address please let me know if you receive this email Thanks… Paul Blenkinsop Show details

Newentor Australia
Newentor Australia    

Thank you for your feedback. One mattress… Read more (+1 reply)

SorrentinoEduardo
SorrentinoEduardoVIC
  Verified 7cm Mattress Topper Queen

Worst topper and worst customer service. Would never purchase from them again. Poor products and would recommend for anyone not to use them!!!! Absolutely disappointed Show details

Newentor Australia
Newentor Australia    

Why do you think our topper is not good? We… Read more

M M.
M M.WA
  Verified 7cm Mattress Topper Queen

'Cooling Topper' made things hotter – I found Jenny's review only after I had the same experience. Even with a cotton mattress protector over it, ceiling fan on, one cotton sheet and it and still the heat develops under you. We have a quality latex mattress under; that does not get hot . The heat building under you with this topper is the deal breaker. To be honest , I think all… Read more

memory foam products I have dealt with have the same effect.

They need to change the description for this topper as it doesn't stand up as 'Mattress Topper Cooling' . Not fit for purpose when 'warmer' sleeping people are seeking a cooling topper. Eligible for refund on these grounds alone.

For a matress to go directly on the floor it does stand up for a night or two - so upped it to 2 stars for this.

Newentor Australia
Newentor Australia    

Thank you for your feedback. The cool feeling… Read more

Recent reviews

Yvonne
Yvonne
  Verified 7cm Mattress Topper Queen

Bought 10cm mattress topper originally and it was quite firm. Let Newentor know & they were great about it and swapped over for 7cm which is more to my liking in comparison :) Great at replying to my emails & I’m loving my 7cm mattress topper. Gratitude all round. Show details ·  1

johh mck
johh mckVIC10 posts
  Verified 7cm Mattress Topper Queen

Since buying the Newentor mattress topper I have been having much better sleeps and no painful shoulders and hips. I am a side sleeper and it has been a very good buy Show reply

bexdey
bexdeyQLD5 posts
  Verified 7cm Mattress Topper Double

Took a risk, bought one, and very happy. Previously I was getting aches from lying on my mattress and enough was enough! Now I sleep with no pain, it's very comfortable. It fixes to my mattress well with straps. A great purchase. Show details ·  1

Jenny M
Jenny M5 posts
  Verified 7cm Mattress Topper King

Mattress Topper Cooling - not cooling at all - too hot for Summer conditions – Purchased the Memory Foam Mattress Topper Cooling after much research on the Newentor website. I was after a memory foam topper that wasn't as hot as all of them seem to be so was quite excited to find this one which said 'cooling'. Now, not for one moment did I think it acted as some sort of cooling mechanism, having read the website it gave… Read more

the impression that (having paid more) it was a little cooler to sleep on than others similar on the market. When I received it, it was perfectly wrapped, no issues at all however, after one very long night, the heat it generated into my back was way worse than the one I had thrown away. I emailed the company to complain about what I felt was 'false' advertising for this product and requested, based on that, my money back. The reply was and I copy and paste "we do not support the return of used mattress toppers due to non-quality issues". If you suffer with heat whilst sleeping do not purchase this product. I am doing the review after receiving constant emails to review the product in order the emails may stop. Otherwise I wouldn't have done it at all.

Newentor Australia
Newentor Australia    

Thank you for your feedback. The surface… Read more (+1 reply)

Pee Wee
Pee WeeVIC6 posts
  Verified 7cm Mattress Topper Single

COSTLY MISTAKE – I have been using memory foam mattress toppers for at least 15 years, all of them were around $100.00, comfortable & performed well. I needed to replace my existing topper so after reading the many positive reviews of this product, it appeared to meet my needs for a quality, comfortable, mattress topper. I was wrong. As a result of comparing the… Read more

Newentor topper with my previous purchases:

I found it hard, uncomfortable, & it felt unlike any of the memory foam toppers that I had used before. I have tried it on both sides on a number of different occasions, only to suffer sleepless nights. The mattress it was used on was less than a year old & in good condition & I have since used another memory foam topper on that mattress which was soft & comfortable. In my opinion, If you are elderly & or suffer with joint pain & are looking for a comfortable topper with a soft feel, there are better choices out there at a much better price.

Newentor Australia
Newentor Australia    

Thank you for your feedback. We will continue to do a good job with our products and services.

DarceyMimi DarceyMimi
DarceyMimi DarceyMimi
  Verified 7cm Mattress Topper Long Single

Very satisfied – Excellent! It made our firm bed much more soft and comfortable to sleep on without making it too warm. Perfect for what we needed. It is light weight, odourless, and easy to put on. Show details ·  1

Mattress Toppers & Protectors

Find out how Newentor 7cm Mattress Topper compares to other Mattress Toppers & Protectors

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Garym
GarymSA6 posts
  Verified 7cm Mattress Topper Queen

Very comfortable, just right – I and our guests find this very comfortable to sleep on. We have it on a very expensive mattress as it was too hard. I have it on the harder side that is perfect so I am sure if you like a softer support it would be great.i am a side sleeper and have had shoulder issues and find this fine and sleep with on issues. Show details ·  1

A Tan
A TanVIC2 posts
  Verified 7cm Mattress Topper Queen

A worthwhile purchase – I was looking for a firm mattress topper and this met the criteria. Payment and delivery was also painless. Newentor were very prompt and helpful with my queries. Thank you! I'm sleeping well on the topper. Show details ·  1

Josephine
Josephine4 posts
  Verified 7cm Mattress Topper Queen

wasn't right – I bought this for someone who has a bad back and needed a firm mattress to stay on. Unfortunately the topper wasn't nearly firm enough and was quite soft. When I tried to return it they said they said they don't do returns on mattress toppers. Not super happy with the experience, as it was a waste of money.

Newentor Australia
Newentor Australia    

Thank you. the 120 day trial policy does not… Read more

happy user
happy user4 posts
  Verified 7cm Mattress Topper Queen

So happy with this mattress topper! – Bought for holiday house, noticed I had sore hips and pain when walking when I visited, but realised it was probably my mattress. This mattress topper is amazing, sinking into bed I think each and every time how lush it feels. No more sore hips!! Show details ·  1

viviana
vivianaVIC3 posts
  Verified 7cm Mattress Topper Queen

Happy – Very good quality and responsable seller. I got my item dispatched very fast. I bought from other companies before same product but this one , the quality and delivery was very good Show details ·  1

Helen V.
Helen V.NSW4 posts
  Verified 7cm Mattress Topper Queen

Worthwhile purchase – This mattress topper has been a great purchase. I was nearly ready to throw out a new mattress that we bought which was so very hard…worst sleep ever. Then I decided to try a topper and it has been a godsend. The bed is now much more comfortable and helping me sleep so much better. Show details ·  1

Paul N.
Paul N.NSW
  Verified 7cm Mattress Topper Queen

Sleep better with a topper – The topper made our bed so comfortable. We were at the end of our tether with mattresses that purport to give a good night’s sleep. Show reply

Bevan Miles
Bevan Miles
  Verified 7cm Mattress Topper Super King

Comfortable topper – It's very comfortable and well designed. Enough thickness for our super king bed. It is slightly small than bed but I am pretty happy with it. Show details ·  1

Peter Ollerton
Peter Ollerton
  7cm Mattress Topper King Single

Still Seriously Incredible! Newentor 7CM Topper – 7CM Topper, I reviewed this after I purchased 1 1/2 years ago in July 2023. I wanted everyone to know, it is still fabulous, has prven the test of time. Newentor, I am coming your way for hte 10CM one now! My view is hte same - Excellent Product, feel safe and comforted ordering it. Now that the 10CM is out it will give just that little bit more distance from the spring matress on hte 40 + year only thing! Love it! Peter Show details ·  1

Mattress Toppers & Protectors

Find out how Newentor 7cm Mattress Topper compares to other Mattress Toppers & Protectors

Know better, choose better.

Compare all
Gabriele G.
Gabriele G.2 posts
  7cm Mattress Topper Queen

Goods never came, and so is the refund – Purchased on ads its a 5-7days delivery in ViC, after 2 weeks no news or anything. They only confirm much later delivery date (another 3weeks+) bcs they have no stock until then. Even so, their eta is often changes, sometimes is this date, sometimes is that date. So i asked for a refund. only then magically the goods is on their way and they say… Read more

well, its on the way and refuse to give a refund.

I explain that i’d prefer a refund in this horrible saga. I contacted them through multiple platforms because emailing them takes forever. In all forms they’ve been reassuring that refund is being processed, or taking it seriously. but really, no refund til now-4 weeks later

Newentor Australia
Newentor Australia    

Hello, the usual delivery time for products is… Read more (+2 replies)

Rita C.
Rita C.
  Verified 7cm Mattress Topper Queen

Excellent Buy! – We bought this Mattress topper as a last attempt to save our hard mattress. Our old mattress moved like a rocky boat, with every toss and turn we'd make, making a peaceful sleep impossible. Also being hard a mattress, I woke daily with shoulder pain. The Newentor topper definitely has improved our quality of sleep and I wake without pain. It's like sleeping on a cloud, I don't wake now when my husband moves, and my shoulders are loving it! Show details ·  1

karen bromley
karen bromley
  Verified 7cm Mattress Topper Queen

Fantastic – Prior to getting the topper my hips were so sore and I couldn’t get comfortable sleeping since putting the topper on my bed I have had the best nights sleep Show details ·  1

Lorraine Oliver
Lorraine Oliver
  Verified 7cm Mattress Topper Queen

Love it!! – We were hoping this topper would make a little difference to our bed. We were totally surprised and amazed at the improvement. Extremely happy with it. Show details ·  1

Waddah
Waddah3 posts
  Verified 7cm Mattress Topper Queen

No regrets – Great purchase. I was thinking about buying a new new mattress. I was looking for a mattress with a firm topper but hey so expensive and I wasn't comfortable sleeping in it. Came across this topper and decided to try it out. We all loved it. Much much comfy and better sleep. Show details ·  1

jack
jackNSW2 posts
  Fair Incentive Verified 7cm Mattress Topper Queen

This is perfect! – Everytime we woke up, my husband and I has a back pain. And now I’m always excited to go to bed and I can say this makes me feel better. Thank you so much NEWENTOR. We’ll buy another sets for our kids soon! Show details ·  1

Helen Mouritz
Helen MouritzWA3 posts
  Verified 7cm Mattress Topper Queen

Absolute Bliss – This is the second topper I have purchased (this one for our holiday house). Has completely changed my life! No more aches and pains in the morning…I swear it’s a miracle! Thank you xx Show details ·  1

Amanda Maloney
Amanda Maloney2 posts
  Verified 7cm Mattress Topper Queen

So so – I'm not sure it's for us. Instead of supporting us we feel as though we sink. It doesn't feel dense enough to provide the support we need. Also annoying that it lifts at the corners and unticks the sheets. Show details

Newentor Australia
Newentor Australia    

Hi there, If you have any questions in… Read more

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