Nick Scali Furniture Delivery Service

Delivery team was great and handled the sofa with care and assembled it quickly and efficiently. On the other hand, we had issues with the team organising the delivery and that we felt forced to complete the payment just so they can accommodate… Read more

our request for a different delivery date. The constant reminder that additional costs can be incurred for the extra time the sofa was on storage felt unfair with the Christmas and New Year holidays being on the same day as the delivery day on our area. There was no flexibility offered at all as to when the item can be delivered and the lack of any comms on the new delivery date, after we completed the payment, was very frustrating to us.

It was a relief to get a call from your delivery team earlier than expected in the day; and for being flexible around timing given the possibility we were not going to be in the house when they would be arriving. They were careful moving around the… Read more ·  1

section and the house delivering one suite and moving another out. The suite was assembled promptly, all rubbish removed and appropriate documentation provided.

I’m very disappointed with my experience at Nick Scali. I chose a bed from them because the delivery waiting time was reasonable, but just a week after purchase I received a text saying the delivery would be delayed by another 3 weeks. If I had… Read more

known this from the start, I would have bought from another store. The delay was very inconvenient, especially since I had already sold my existing bed expecting the new one to arrive on time.

This lack of transparency around delivery times is extremely frustrating, and I would not recommend shopping here unless you’re prepared for unexpected delays.

Excellent delivery and installation service - efficient, diligent, and well done! Spaces left clean and tidy. Clear communication and coordination with on-site office staff as necessary. Highly recommend and will be returning customers, should the occasion arise again. Show reply

They kept us informed throughout the afternoon on their expected arrival. They were polite, efficient and even took the packaging away to make up for being later than originally thought. Show reply

I had a great experience with the Nick Scali sofa delivery service. The two delivery professionals were extremely professional, friendly, and courteous throughout the entire process. They handled the sofa with great care while unloading it and made sure everything was done safely and efficiently. They also placed the sofa exactly where we wanted… Read more ·  1

it without any hesitation and ensured it was positioned properly before leaving. Their positive attitude and attention to detail made the whole experience smooth and stress-free. I truly appreciate their excellent service and would highly recommend them.

Never will I buy another thing from Nick Scali. Their communication is terrible. Happy to take your money but when it comes to getting your item delivered, we have had to chase it up. So much for being quick delivery because it was in stock. Absolute rubbish, and as for paying $85 to get a chair delivered that could fit in our car, but they won't allow us. Won't happen again.

What a disgusting company to be unfortunately dealing with.. Ordered a leather bed and mattress back in early October 2025 with delivery being late December 2025 which has had several extended times, now being 19th February 2026. They send you "messages" via phone requesting payment in full with out giving you a delivery date..I message back on… Read more

several occasions saying I will not pay till we have a delivery date..finally they give you a ficticious delivery date of 5th February 2026 so we go ahead with payment over the phone with a rude bank card charge of $14.00 and book accommodation for a get away that we haven't been able to get away as waiting waiting on this delivery..lo and behold we get another "message" the very next morning after paying in full the day before and booking our getaway that "due to unforseen circumstances " that were never explained, your delivery will now be 19th February not the 5th as stated and promised with payment. Reading reviews now of the quality of leather items which I understand now come from Vietnam are of dubious quality but as yet we can't verify as after 18 weeks still no bloody bed and mattress but of course they have the money in full..and we still can't move into our new house as we don't have a bed to sleep in or get away as waiting on this bloody bed and mattress so we're snookered..Thanks Nick Scali, was a pleasure "not", doing buisness with you, one never to be repeated.

I purchased two items of furniture from Nick Scali at the store, everything went well until delivery, I had to change the first deliver time due to no one being at home at the deliverly date that was chosen by the delivery team. Another date was chosen and I then had to change that to a few days later as I had to fly to NZ for a funeral, i told… Read more

them the date i would be arriving back etc. and explained the situation, being that I would be out of the country. Another date was agreed on, I was still sent a confirmation text about the planned arrival date when I was out of the country, I couldn't reply and so then my planned delivery date was cancelled. I rang the 1300 number and wanted to keep the delivery date, they said no and planned for a delivery date over Xmas, which wasn't suitable, I offered to pick up the furniture myself from the factory and they said that wasn't allowed due to potential injury to myself, they said you only have three chances for delivery or they will cancel your items and take your payments made. I was so frustrated, the shop said they couldn't help as they were separate to the deliveries team, which i suspect was managed from overseas. I had explained my situation of having to attend a funeral etc and they still expected me to be able to answer a confirmation text message while i was overseas. Then when the goods where delivered, the delivery team told me to give them a 5 star rating. I will never buy another thing from Nick Scali again

Good delivery service, delivery was on time Frank Martelli was so kind and thoughtful, especially when he took off his shoes before entering as I have young babies in the house Show reply

I would like to give positive feedback about the delivery team who brought my furniture. They were absolutely wonderful. They kindly took away all the furniture boxes and rubbish, which helped me so much as I had no space to store them. They were very polite, respectful, and had excellent manners. They made the whole experience easy and pleasant. Thank you for sending such professional and helpful staf Show reply

Great product .The service from the floor was so helpful .Delivery team were extremely friendly ,fast and efficient . Did a great job.wonderful team ⭐️⭐️⭐️⭐️⭐️ Show 2 replies