We wandered into Nick Scali with no inkling of what we were looking for before entering. We sat on every couch that tickled our fancy and Mauricio was friendly and helpful throughout. He never hovered nor pressured us into anything we did not like. He offered suggestions after we told him what we were looking for and it was spot on! The Parco… Read more · 1
was exactly what we needed without even realising it’s what we’re looking for! The electric slide out nature of the couch is smooth and does not take up extra room for reclining behind the couch. The lounge + chaise will be the perfect extra bed when needed.
We came back a week later and Mauricio still recognised us and immediately came over to offer help. He was honest and gave us thoughtful recommendations for fabric selection and we felt heard the whole time. Mauricio’s service was exemplary and the reason we’re now awaiting our new couch with much anticipation!
I purchase a marble table but was delivered with scratches everywhere which you can’t always see. At first I thought it was just me being fussy but since I have been told in store and other customers this is an ongoing problem with this table. It did take me sometime to address time to report as my mum has been in and out of hospital very sick for… Read more
sometime. In saying that the table as a 2 year warranty and I am still in the time frame. A representative did come to my house and said use car polish which I am not comfortable doing. He mentioned no way will company do anything about it now. Pretty much called me a liar. Store Manager has not replied to my email. Disappointed to say the least. Happy for the team to try the car polish for me as I love the table and would like it fixed.
Reviews with attachments
I have recently purchased this piece of furniture from Nick Scali. It is very well made and exactly what I have wanted. Equally pleased with having it fully assembled and delivered . Thank you Team Show details · 1
Great Service and a Very modern and Comfortable Lounge Sofa – My wife and I visited the Nick Scali showroom in Penrith for a spot of window shopping and casual browsing to kill some time, not intending to buy anything at that particular time. Whilst we were there we saw the Willow 4.5 seater lounge sofa that my wife fell in love with immediately, and as we already owned a leather Nick Scali lounge suite we… Read more · 1
knew the sofa would be of excellent quality. Kelly, the assistant who looked after us was extremely helpful and really knew her product extensively, so it was a very easy decision for us to purchase the sofa. Whilst we were conducting the initial transaction, Kelly mentioned and explained the fabric care kit with the help of a short video which induced us to purchase that as well. The sofa was delivered and installed a couple of weeks ago and we were impressed with the deliver team who not only delivered it, but unpacked it and installed it in our media room, which is a great point of difference from furniture deliveries from other companies we have purchased from.
My wife and I are delighted with our purchase and would highly recommend Nick Scali Penrith to anyone looking to purchase an item of furniture for their home. Thanks for all your help Kelly.
John Hamilton.
Farmhouse modern sofa – Was looking for a good quality couch with a farm house modern look and the only store U could find that had that was Nick Scali. The experience at the store was amazing as we explored all options and colours and finally found the one. Once the sofa arrived it just looked perfect on our living area. It was the only piece of furniture that we bought before the settlement date of the house we bought. Show details · 1
Highly recommend, fantastic experience! – Lounge of lux quality, super comfy, professional service, friendly and prompt delivery. We were assisted very quickly by a very helpful team member in the store. We found the lounge suite perfect for our room. We knew it would be beautifully made because we bought a chaise last year and it was of such quality and comfort we had complete trust.… Read more · 1
We were not disappointed. It was on time, delivered and assembled looks amazing and we are so happy with it. Everyone who sees it say wow, where did you get that? Highly recommend!
Perfect lounge – New lounge for mum, obviously Nick Scali Caringbah, that's the place to go. Thank you Bilal for helping us decide on the right one we needed. You knew exactly what she liked, legend. So excited. Show details · 1
I purchased 2 lounges from Nick Scali back in November 2025. Lounge was delivered on the 18th February 2026. One of the lounges is a Suffolk corner recliner fabric lounge. The lounge has been sat on 3 times since its delivery and the fabric looks terrible. It appears there is not enough foam inside each seat. As soon as you get off it it's all… Read more
deflated and looks terrible. Not what I expect from a $5000+ lounge. Something not right with this lounge very dissapointed.
Had a technician come out and I was advised this was normal for the lounge to look the way it does. What absolute garbage, brand new lounge looks 5 years old after sitting on it a handful of times. Apparently you are suppose to get all the creases out of it after every seating. I was also yold one of the recliners which does not close evently on. Both sides was likely from transport and to give in 3 months to settle in. DO NOT BUY THIS LOUNGE FROM NICK SCALI.
Latest follow-ups
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Max was super helpful in helping me with my new lounge purchase. He explained the ordering process really well and was a pleasure to deal with. The other staff were really friendly as well! Show details · 1
Follow-up · Love my new lounge! The quality is amazing and it’s so comfortable! The delivery drivers were great too! Would definitely recommend purchasing from Nick Scali to others.
After initially failing to honour their warranty, we now have an issue with a noisy electric reclining operation. It is pointless approaching NS regarding this as they made it perfectly clear that warranties are irrelevant. I have told many people… Read more
about my issues with them and I know of people who have heeded my warning. If you want a quality product with a warranty and quality service do not buy from Nick Scali. AVOID, you have been warned.
Follow-up · The noise from the mechanism is still overly loud, the initial leather stretch is worsening and the lounge looks several years old but is only twenty weeks old. I have lodged a complaint with NSW dept of Fair Trading and they will now be handling it on my behalf.
Hello Michael, Sorry to hear that you were not… Read more (+1 reply)
I had an issue with my lounge. The installers did not do a proper job when installing them. George was the technician who was sent to fix those issues. He was prompt, friendly, and very competent. He was a pleasure to deal with and had both issues fixed in less than 1/2 hour. Thanks George for making it such an easy experience. Rob Show details · 1
Follow-up · Just to answer some questions. What was the Installation issue? The connectors that controls the electronic back and foot-rest was not locked in with the clip so they came loose and stopped working. How was the lounge delivered? It was delivered by a 3rd party company Am I happy with the lounge? The lounge is good. However, The service and… Read more
Positive reviews
Very happy with my recliner sofas. There was a minor fault on one of them but Frank, the technician and Gabriel showed us the experience in that by fixing it. They were very professional and with the attitude of listening to the customer first. We are a happy customer. Show details · 1
Find out how Nick Scali Furniture NSW compares to other Furniture Shops
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Service technician, George, attended a repair of our Plush lounge. He was courteous and polite. He fixed the issue quickly and quietly. Highest praise for George. Show details · 1
Ahmad and Ashley were super helpful with all aspects of my experience. Very impressed by their professionalism and knowledge. Good humoured gents a pleasure to deal with. Thank you Show details · 1
Negative reviews
We purchased a 3 seater with two ends with electric recliners. Despite calling them for repairs we have failed to find anyone in NSW who will do the job. Such a waste of money. Very disappointing. We will never recommend this company nor will we purchase from them again. Show details
Hi Ann, We’re very sorry to hear about the… Read more
Do not order from Nick Scali in the Crossroads. I ordered 2 chairs and they made a mistake and only ordered me one. The Store Manager is unhelpful, he didn’t want to listen or try and find a solution. I was happy to order the other chair and wait another 8-12 weeks but not prepared to pay another delivery fee as it was an error on their side. When… Read more
I asked to speak to the General Manager or the MD he said they don’t have one and that he is the only one I can speak to, which I I know is not true. I would really like for the GM or the MD to call me back
Hi Glacel, We’re sorry to hear about the issues you… Read more
Staff intentionally deceive customers, breach their own code of conduct & HO allows it to happen, it’s a disgrace & NSW Fair Trading are investigating their behaviour UPDATE - Since fair trading got involved, Nick Scali has done everything to fix the situation, including appologising & providing a substantial refund to rectify the deceipt Show details
Hi Michael, We’re sorry to hear about the issues… Read more
Recent reviews
I have just had Frank from Nick Scali come to check on my day bed I had purchased recently. He was very professional and able to resolve the issue very quickly and showing me what to to do if it happened again. Show details · 1
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The service I received in-store was fabulous. Staff were polite, very helpful and great with information I requested. Delivery was punctual, quick, efficient and the men were extremely friendly Show details · 1
Follow-up · We have had our Manly lounge for over a month now and we couldn’t be happier. It looks great and it is extremely comfortable. I applied the care products that accompanied the lounge and I’m confident it will wear well. The assembly team were quick, efficient and friendly.
Purchased a Leather lounge from Nick Scali, 2 years warranty, used the lounge normally, cleaned with product supplied by them weekly, the headrest area started to show signs of wear, contacted them two weeks out of warranty, we had a representative… Read more
from the firm come out, after multiple attempts by phone and email, he said there was oil build up under the leather from head contact, where else do you put your head, they don't cover oil build up under leather, this product was some $8000, it's a defective product they are selling, please don't take out the extended warranty they sell, not worth the buying, they also knock back any sort of claim All in all, such an unpleasant experience purchasing from this company There call now is, engage another leather repairer for satisfaction
We have another leather lounge some 20 years old, no such deficiency in this product
J Ross Hartigan
Follow-up · The Solution given, out of warranty by 2 weeks, my Problem Lounge used daily leather not sure of grading They tell me it's an oil build-up from the head touching the lounge, cleaned as per Scali protocols, when bought, cleaned with their product and told to rub lightly all over, when their expert arrived, I was told that we were cleaning it… Read more
A gentleman called Frank came to repair a lounge I purchased at Nick Scali. Not only was he prompt but he was pleasant, thorough, efficient and fixed the issue with the lounge. I would highly recommend him. Show details · 1
Find out how Nick Scali Furniture NSW compares to other Furniture Shops
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Ash provided excellent service that was kind and very considerate of our needs. Completely changed my opinion of Nick Scali and especially the Penrith store. We had previously visited in the past and been snubbed by the staff at the time (about a year or so prior) while we were looking for a new living room setting and at that time, decided that… Read more · 1
they didn't seem to be interested in actually bringing customers in.
Ash's service, ideas and selection really helped us to make a confident decision on what we wanted and what would suit our space. I would very, very gladly return to purchase a lounge at Nick Scali - I highly recommend speaking to Ash as he went above and beyond in every regard.
The store manager Mary went absolutely above and beyond to help us find the perfect lounge for our tricky access apartment. She helped answer all of our questions, gave us every bit of information she could and not once did she make us feel like we were being difficult or too much of a hassle. Show details · 1
George was prompt and offered an opportunity for earlier servicing as he had a cancellation - this was appreciated. He diagnosed the problem solved the issue and went further to ensure the recliner lounge was all working properly. It wasn’t as the head cushions had been incorrectly installed and had parts missing. I mentioned that the head cushions didn’t seem to be working properly and he had confirmed my suspicions. Great job George! Show details · 1
Amazing experience! The overall experience was fantastic. The manager, Mounia, was incredibly professional and helpful. She patiently explained all the details we needed to know before deciding which couch to buy and made the whole process so easy. Her friendly attitude and thorough knowledge really stood out. We’re very happy with our purchase and would highly recommend this store to anyone looking for quality furniture and excellent service! Show details · 1
Frank arrived as stated. Very polite and he fixed the problem very efficiently. Putting protective mats down to ensure no scratches etc to the floor and lounge. Thank you. Show 3 replies
I bought a nice leather lounge from Nick Scali which needed a repair to a defective leg. The product was great and a technician Frank Martelli from Nick Scali arrived very much on time and did the necessary repair work spending time to ensure a perfect job. We believe the product we can now enjoy using this lounge. Show details · 1
Although I did not end up purchasing from Nick Scali as another lounge suited my space better, I wanted to make note of how great my service was! Pani went out of her way to accomodate my needs and was very helpful and informative with all my questions/requests. There were many beautiful lounges available, what a shame it didn’t fit my space. Thank you Pani for a welcoming experience. Show details · 1
Ash was a fantastic help. My experience was impeccable and Ash listened to feedback and guided me accordingly, without pressure. So very happy with my purchase. Would highly recommend Ash for anyone wanting top notch assistance and attention to detail. Show details · 1
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Hi Amir, You can lodge a ticket through our ticketing… Read more (+1 reply)