- Verified customer
Great Service SABA you're a STAR!!!
Our salesperson was SABA from the Auburn Nick Scali Store from the outset she was a delight to deal with, we didn't feel pressured she showed us many options and colours and thorough when explaining the difference with every lounge. We would be very happy to recommend SABA to anyone who is looking to purchase a lounge or dining table. I hope my review finds you well.
Our salesman Tony was very patient with us as we couldn’t decide. He offered us many different options, and we purchased. Wouldn’t hesitate to purchase again. Made it easy for us.
Very helpful staff member, Saba
We were satisfied with the service and product we purchased (still waiting for delivery which we knew about).
Pleased we visited the store in Auburn as there was a great display of lounges. Hopefully the lounge we purchased will meet our expectations.
Great customer service - can't wait for our table to be delivered , Saba was professional and very helpful - thanks! A+
Easy to walk through the store, alot to choose from , solid beautiful timber table , I don't think the furniture with be to hard to put together from Nick Scali so that is a bonus!
Helpful Staff- Saba was amazing
The range of products was limited and not easy to navigate but thank to Saba’s help, I figured the best option. I am more satisfied with the customer service, Saba Specifically, than the store options. many items were unavailable or available for delivery in a few months!
- Verified customer
dom michael and chris we're amazing rang me the night before so I had time to travel to kiama downs from Sydney and they were there on time they installed 4 lounges they took great care in the installation of my lounges and they explained how I should best look after my lounge they were very friendly and professional credit to nick scali furniture team recommend them to anyone buying nick scali furniture
Amazing Service from Leo! :)
Leo came to our house to do some spot cleaning on some new linen sofas we had bought from Nick Scali in Auburn.
Leo was incredibly friendly and patient, with great customer service. He absolutely went above and beyond my expectations in the service he delivered.
I would definitely recommend Leo to anyone. Keep up the good work Nick Scali and Leo! :)
Great service from Tony!
Tony was very helpful, showing us what products were available. As a customer I new exactly what I wanted. Excellent work, Delivery also was arranged for 2days later. Keep up the great customer service!!
Excellent Experience, as usual.
The only place we would shop at for lounges. Service was great, friendly and professional,extremely helpful.
Products were first rate, cant beat the quality. Store always has what we are looking for.
Great Service from Tony!
Tony was absolutely fantastic, great customer service.Thanks to him I furnished my entire home from Nick Scali. Only issue is the outdated paper order system which took too long. Upgrade your Sales order system to digital as this will expedite the process and ensure more Sales!!
I went into NickScali Auburn in search for the dinning chairs and bar stools but left the store with not just chairs but few coffee tables as well. The store not only carried unique products that i didn't see in other store locations but the service provided in Auburn store was also the best. The consultant who was helping me (Tony) stands out as an excellent consultant for NickScali products. Not only he has great knowledge of products he is selling but he provides useful input in helping me choosing the best color and style furniture for my home. Thank you Tony for the excellent shopping experience.
Great service by Frank Martellu
Service call was easy to make and was executed well and super efficiently by Frank
I would use this service again without question.
This service is really good and worthwhile.
Thank you Tony!
Excellent customer service! So many lovely couches to choose from and your knowledge and passion helped us find the one. Will definitely visit again for other furniture :) Great quality and great price. Thanks again!
Amazing, helpful customer service
I visited the Auburn Nick Scali Furniture location over several days with my wife in search of a new sofa and was amazed at the outstanding customer service provided by the store's salespeople. Mr Sam Bhojani assisted my wife and I in purchasing a sofa and he was very patient, attentive and provided clear and helpful advice. The store was easy to navigate and find what we wanted due to the amazing customer service by the store's salespeople and we were shown a wide range of products to choose from. Over the next few days, we visited the store t...o finalise our purchase and was also provided with great customer service from consultants Victor and Eric! We hope the after-sales service is just as amazing as the service provided in-store! We appreciate and highly commend Sam in particular for his assistance and outstanding customer service. Our order number was MB15990 - Mr and Mrs Lam
Good customer service
Store had a good layout. I would have missed the table and chairs i bought had Tony not pointed it out to me. Tony was a lovely salesman who helped me find what I was looking for.
Frank arrived promptly and was in touch with me in regards to arrival time. The service was promt and Frank dealt with the issue. He also recommended cleaning the table with Eucalyptus oil which got rid of the reside on the dinning table.
Poor quality coffee table and terrible customer service!!
We receieved a faulty $700 Cooper coffee table. It's low quality and seems unfinished. There's a hair or some small piece in the middle of the table and it's been painted over. The legs of the table are chipped and paint is missing on some parts (photos attached).
I rang customer service, then I sent an email with pictures and an agent offered $150 credit (which we refused). We got offered a replacement which we said yes to at that time but that was over a week ago! I've rung at least 8 times to ask for a full refund since this whole process h...as been frustrating and disappoting. I got told twice that a manager will get back to me but no one calls back. This is a low quality product and we've experienced terrible customer service so far. We feel bullied into keeping a faulty table and the phone agents are condescending.
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