Nick Scali Furniture NSW, Auburn

Bigger the brand, bigger the disappointment – We have ordered Vittorio lounge from the Auburn, NSW store. The sales representative was quite helpful in guiding us to make the right choice for one of the costliest pieces of furniture in our new house. We were supposed to get measurements within 3 days. The lounge cost us a fortune. We paid the 30% deposit on 27th June 2021. And, were informed… Read more

that it will take 3-4 months for the sofa to be delivered.

However, because of the NSW lockdown, we could not get the measurements on the new property within the 3 days. Unfortunately, when we did get the measurements the lounge didn’t fit. We contacted the store on 15th July. However, I was informed that nothing can be done as it's too late. I tried contacting the store but didn’t receive any positive response. I am aware of the "3-day cooling-off period”, but the sofa will get delivered after 4 months. These are unprecedented times and we will highly appreciate it for a big brand like Nick Scali to show some kindness.

I know the lounge is custom-made. But, it’s one of the best-selling lounges and I am sure it will be ordered by someone else soon. It’s not like we want our money back. We still require a lounge and will order another model which fits our living space. We can’t afford the loss of 30% deposit as we went above and beyond to have the brand in our home. It was my dream to have Nicks Scali lounge. But, now the dream has just cost me immense pain and suffering. 



I really don’t want to tell our future guests the sad covid story behind the misplaced living area because the Nicks Scali brand is not customer-friendly during these tough times. It would have been much better if I went with other furniture brands which have better policies and are more customer-friendly.

Fantastic customer service – A few weeks ago I went to Auburn Nick Scali as I was looking at dining tables - Saba from this store served me - she was polite, informative and really helpful. Whilst I was looking at the furniture I decided on a dining table that I liked (Olympia) however it wasn't on special - I told Saba that I really wanted to purchase it on special as I… Read more

wanted to also buy 8 chairs to go with it, a buffet and a console. Knowing this Saba took my details and said she would ring me when it did come on special. I then left the store, I didn't expect her to contact me.

True to her word Saba rang me a few weeks later to let me know the Olympia range was now 50% off - I was so pleasantly surprised that she kept her word and let me know - that weekend I came into the store and purchased the dining table, buffet and console and 8 chairs - over $4,000 worth.

I was so appreciative of Saba contacting me to let me know.

I have since told a lot of my friends of this great service and also the great quality of Nick Scali furniture.

Service like this deserves to be recognised and I wanted to thank Saba for being true to her work and really displaying genuine customer service - thanks Saba - I will be back!

Perfection – We purchased our lounge suite about 2 years ago. We have been thrilled with our decision ever since. The overall appearance and comfort are still excellent. My only problem with it , especially for the first couple of months, I was always so utterly comfortable and relaxed like settling into a cloud, I would inevitably fall off to sleep! I… Read more

would highly recommend their lounges/ recliners to anyone.

Their after sales service that we required today for the recliner ws also amazing. From the initial phone call to the moment James left our home was always of the highest level of professionalism and respect towards us. I cannot fault our experience with with Nick Scali at any point.

May 7th 2018 Update: Great Work James De Maudave

Nick Scali's representative James De Maudave came to our home with a 15 minute warning call with a very polite and professional phone call. His manners and professionalism remained for the duration of his time in our home. He was expeditious in his work. Pre service ie phone calls,texts etc were excellent as was his in home service. Very happy to have James return to our home should the need ever arise. Thank you James

Very satisfied – Excellent service by Frank Martelli. Courtesy call before turning up around appointment time. Was very reassuring that he would see what he can do without playing down our concern. Took care on addressing/fixing the problem. Assured us that any recurrence would be addressed. Very satisfied. Show reply

George is best – George is best. He just came, assessed the problem and within minutes found a solution and fixed with ease. I highly recommend him for any future work. Show details ·  1

Fantastic product and service – Great service to find the furniture that was just right for us from a vast selection. Simple process to order, great delivery and assembly service too. As always the quality is excellent. Couldn't recommend highly enough. Show details ·  1

Be aware that featherdown cushions will collapse and never return to their original shape – Salespeople should give more information about what they sell. I purchased a Koty Swivel Armchair in leather. The featherdown cushions continually collapse (a ‘feature’ of featherdown that requires ongoing maintenance) which is something you should have been made aware of when purchasing this item. I wouldn’t have purchased the chair had I known that. Show details

Very disappointed – Bought my furnitures in December and was told they are all in stock. Just a few days before expected delivery scheduled in mid Feb I received a message that my items are not in stock recently and need to wait until APRIL! All what was offered is discounted delivery .. is $120 discount enough compensation? I have bought furnitures worth $6000 and need to wait for them 5 months.. was expecting much better service from such well known company Show details

Very Bad customer service. Arrogant sales people – Very bad customer service in both Auburn and Marsden park store. Always argue and focus on selling rather product information delievry. Nickscali charges high delivery fee. Very bad payment policy.They have weird policy is that credit card surcharge attract upon balance payment. this is ridiculous. money doesn't justify the quality and service. Won't buy the any product every again. Show details

George was prompt and offered an opportunity for earlier servicing as he had a cancellation - this was appreciated. He diagnosed the problem solved the issue and went further to ensure the recliner lounge was all working properly. It wasn’t as the head cushions had been incorrectly installed and had parts missing. I mentioned that the head cushions didn’t seem to be working properly and he had confirmed my suspicions. Great job George! Show details ·  1

Sofa issue fixed ! – We had been struggling with an issue with our recliner sofa headrest since we purchased the sofa. Peter attended this morning and showed us how to properly adjust the head rest! He has experience and good knowledge of the product. Thanks to him we can now relax well! Show details ·  1

Good repair service from Frank – Frank Martelli did a great job fixing the issue with the electric headrest, which unfortunately was there from brand new when unpacked. He spent time troubleshooting and fixing the issue. Many thanks Frank, appreciated! Show details ·  1

Great follow up process – Had Frank Martell visited at home with a follow up of concern where receiving a display but paid for a brand new, he is professional and demonstrated attention to details. Show reply

Amazing customer service – Was served today by Ana and she was very knowledgeable and helpful. She was able to assist us with our inquiries and helped us find the right pieces of furniture for our home, definitely would recommend this place to family and friends! Show details ·  1

Great Service and Product Range – The Nick Scali Auburn store is definitely worth visiting if you're shopping for new furniture like we were. Out of all the stores it has the most extensive range and the customer service was great. The staff helped guide us to products that best suited our needs while also giving us plenty of space to think and make up our own minds. We never felt… Read more

like we were being pressured or being led to the most expensive item in the showroom.

Our Antigua lounge arrived today and it looks fantastic! It did take a while but it was on time and we were warned about the shipping delays particularly with the continuing knock-on effects from COVID.

Exemplary Customer Service – Sana was absolutely amazing from the moment we walked in. Based on our thoughts and photos of our house, she assisted us picking out a lounge to suit our home and she was so well mannered, considerate, had passion and pride in her work ethic. She consistently gave us space to look through and decide and would come back and discuss our thoughts. If I was to ever go back to purchase another product, I would only want to deal with Sana. Show details

Brilliant customer service with care and kindness – Saba was just amazing every step of the way. She helped me pick out some beautiful new items ($12,000 worth) for my new home in the midst of the pandemic stress and then constantly followed up over 3 months to ensure everything would be manufactured and arrive all at the same time on the only day I would be at home after settlement. Saba was… Read more

kind, caring and considerate with customer service a passion for doing her best for her clients I have never encountered before. I could not recommend Nick Scali enough for their quality furniture and first rate customer focus!

Perfect and smart work done by Frank – Done by Frank with perfect and smart work, I really appreciate I would like to recommend my friends to buy from nick scali too, I really like their quality and sryle Show details

Best customer service I've had in ages – We went to Nick Scali in Auburn last weekend to buy a lounge and we were lucky enough to be served by Ben. What a delight to deal with someone so knowledgeable about the products and who went over and above to show us colours, even taking us outside to see the swatch in the natural light. No hard sell just friendly, giving us plenty of space to… Read more

decide. I walked out feeling so happy we had got what we wanted with such fantastic service. Ben you're a credit to Nick Scali they are lucky to have you there. Couldn't recommend the service highly enough.

Classy and Comfortable – I saw this chair last year but it was on sale when I got back. Nick Scali has cleaning and maintenance information. Downside was it took 3 months to deliver. I actually forgot I bought this chair. It's very durable , beautiful and very comfortable. Show details

Excellent service with Saba – Had the pleasure of meeting Saba on my my first visit to the Auburn store. She was very approachable and just a delight to deal with. Being knowledgeable coupled with an eye for detail, she showed me quite a few pieces I was surely interested in. With her zero-pressure service approach she gave plenty of space to think things through and though I… Read more

did not make a purchase that day I did visit again after almost a month. To my amazement she remembered my name and was able to recall every piece of furniture I was interested in. All round a great and enjoyable personal customer service from Saba. Glad to say I made the purchases and it was all made much easier with Saba’s honesty and integrity. Thanks Saba!

Great customer service – Technician Frank Martelli did a great job repairing our new bed frame. Thank you for the timely service. Impressive quality and customer service! Will be buying again at Nick Scali. Show details

Frank martelli – Frank came to my house to repair my marble table. Frank was very professional and did a great job thank you Frank for the service you provide great work thanks

Frank martelli – Everything was very smooth from coming in and asking for advice to the delivery of the couches. Would recommend nick Scalia to anyone I know who is after a lounge. Show details

Frank Martelli – Frank did an amazing job repairing our couch on behalf of Nick Scali. So happy with the outcome after the couch was only 3 years old. We were well looked after by Nick Scali Show details

Repair of lounge – Consultant was professional, knowledgeable and very helpful. The consultant was very quick in fixing the issue. I was very satisfied with the help and service I received today. I would definitely recommend to others

Frank Martelli – Frank called before turning up giving exact time when he would be coming to uur place. He was on time and fixed the problem fast. Happy with the service received. Thank you Frank.

Customer Service – Frank Martelli arrived on time to repair our lounge. He communicated well and informed me of his arrival. He did a very efficient repair with a minimum of fuss. He was very polite and courteous and completed the job well. Show details

Frank Martelli – Frank was very nice , on time and very professional, explained everything in detail and fix the issue we were having definitely happy with his service. Was very happy thank you Show details