Frank was excellent. He listened and did everything I asked. I would recommend Frank highly. Thanks so much Frank I really appreciate what you did to make me happy about purchasing my table from Nick Scali.
Perfect service as it should be. Frank Martelli
Easy to deal with, he looked after very well. Fixed the issue. Would give him 5 star out of 5. Expert in what he does. Recommend as expert technician overall.
Do not shop here!!!!
I have never dealt with such an unprofessional business. No communication, no integrity and a complete lack of respect for customers. They will not deliver on any promise they make!!!!
Wonderful service technician Arthur
Both times Arthur came to the house he was punctual, polite, professional and efficient. He found a solution and acted swiftly. Lounge looks great because Arthur did a fantastic job.
Embarrassing Level or Service and assistance
The staff who assisted in selling the food were helpful. Trying to actually collect the product was entirely different.
Logistics of collecting goods was impossible, 2 week lead time simply because you’d like to collect the good yourself. Staff unhelpful to the point that they overtly stated no assistance would be provided from warehouse staff when collecting goods. Disappointing.
- Verified customer
I purchased a set of sofa from them 8 weeks ago (a corner lounge and a 2 seater) and took delivery yesterday only to find out that the 2 seater that we requested was ordered is a 3 seater, we clearly told the salesperson at the time of purchase on numerous occasion that we want a corner lounge plus a 2 seater to which he replies 'I know' and even drew it and said "this is your corner lounge and this is your 2 seater', however when wrote down the order and wrote the codes for each unit he put down 3 seater. I rang the store this morning and was...told the manager will call me back, i did not hear anything from him so I rang again this afternoon to which the manager told me "Sorry we cannot do anything about it and that the salesperson would have told you that you have 3 days to change your order". The salesperson never told me anything along that line nor that I changed my mind, I clearly told him I wanted a 2 seater which is 157cm compared to a 3 seater which is 197cm, he kept saying he knows, so we trusted he knows what he is doing, now I ended up with a bigger sofa that I needed, making my living room looking cramped. I went back to the store last week looking for another set of sofa to my other room, i guess i won't be going back. I'm hugely disappointed!
Delivers as promised
The product is beautiful and very comfortable.we had some issues with the item to which they sent Frank Martelli to have a look, who fixed the problem in a jiffy.Thank u NickScali for your products and services, as promised.
- Verified customer
Dom Michael and Chris did a wonderful job delivering our lounge, a lot of care with handling the furniture whilst getting it off the truck and into the house we were very happy with their service and would definitely use their service again!
Had a few doubt about my purchase but frank(service technician)cleared all of it and fixed it so perfectly. Thanks Frank
Love every bit of nick scali and its simple style , loved their supper team and how quick they respond to call . Love to have more of nick scali in home
The reviewer stated that an incentive was offered for this review
Repair of concrete table top
Repair Technician Frank Martello was on time, polite, and carried out the repair professionally and promptly. Very satisfied with the process, from reporting the defect to rectification of the table
I ordered my sofa from nicks scali castle hill 8 weeks ago, thus far i have been advised three different delivery dates.Everytime i call the store i am told a different date of delivery. I will never shop at that store. very poor service
Excellent Customer service
Grace spend her after work hours to visit my house and give me a good suggestion of dining table and chairs. She also make sure items arrived before my guest visit. Her profession, reliable are impressive.
The reviewer stated that an incentive was offered for this review
Customer service no existent
Today we went to the Castle Hill store with all intentions of purchasing a lounge. We walked in and 3 sales people just stared at us. We found the couch we were looking at and my husband signalling to the sales rep to come over to us as we had questions. He looked at us , nodded his head finished fluffing cushions and turned and walked away to the back of the store. We waited a bit longer and no one came near us so we walked out. We have now gone to a competitor who was more than happy to help us. I will not recommend you to anyone.
I very happy with the service today - Frank came to fix my couch which had a slight problem. Frank was polite, efficient and did an incredible job on my couch. Thank you very much
Sales consultant Monica
Very satisfied with the support and help of Monica our sales consultant who patiently spent time with us to select what we wanted and what was suitable for our newly furnished holiday accommodation.
Saiid and Nassrin
Nice design & shape, pity about lack of cushion firmness
Nice design & shape, but firmness of cushion areas may be an ongoing problem, especially given that only 2 people are regular users. Artur Telega reinforced cushions with foam inserts, but we have concerns that one cushion remains soft with a slight depression and may require further repadding quite soon. Artur was courteous, helpful and efficient.
Excellent customer service
I had a problem with the transformer in my recliner chairs. Only used once and it stopped working. When I went to the store they recorded a service enquiry. They also told me some trouble shooting things to check ready for the call from service. Service called when advised however I kept forgetting to check the troubleshooting things and was not at home. They called Me 5times over the next 3 weeks. Finally I had the answers they needed and replaced the transformer within the week. First time ever to have service chase me
Frank undertook replacement of lounge frame which was undertaken in a efficient manner. I was completely satisfied with the excellent service. Notice was given and arrived in a timely way. Thalyou
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Questions & Answers
I purchased Tallin dining and coffee table from Castle hill in January 2019 store and on one day in May 2019 i was sitting on the couch with my feet on coffee table and suddenly the marble broke and corner of coffee table fell off. I believe this is a very usual and common sitting position in a family area. I can clearly see from the broken side that the marble quality underneath the coating is very poor as crystals are easily coming off from it just by rubbing it with hand. This is surely not a good marble. but when I reported this to Nick Scali, The case officer spoke to my very bluntly and rudely as if i don't have any right to complaint about their product. without even physically checking the table, she closed my case with an argument that i used it inappropriately. this is very bad customer service. and if this is the kind of warranty they offer on their products then this warranty is of no use to anyone.
Can someone from nick scali speak to me and listen from my point of view here?
Customer S.Nick Scali
I'm sorry to hear of your troubles with your coffee table.
As our goods are all custom ordered and built for purpose, I hope you can appreciate that the size and weight of a person's legs are significantly different to what can be expected from crockery and foods.
With that being said, I am happy to have this escalated within the service team to address this with you in a goodwill manner.
To do so I will just need your order number, or the contact info which would have been on your order, to find out more.
I hope to hear from you.
Nick Scali Customer Care
I understand your opinion but I am average build with 70kg weight, and the net weight on the table wont be more than 5 kg when i am sitting on the couch. I have been using different other wooden and glass tables in similar fashion before but none of them broke. The problem is the case officer didn't even trusted my view. how can she come to a conclusion without checking the marble quality of my table? I was alarmed about the quality of your marble in very beginning when during the delivery in January the dining table marble was broken despite full proof packing. at that time I thought this was one off poor quality product issue but i was wrong.
There were 2 reasons i choose this marble table - First - Because of your brand name and i trusted in your warranty you care for your customers post sale, Second - i expected marble table to be tougher. Nick scali failed me on both this time. Please look into this. My number is 0447214733. Thanks for reconsidering your decision here.
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