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Nick Scali Furniture Online Store

Nick Scali Furniture Online Store

4.8 from 51 reviews

After sales service

Aaron is great, he is very helpful and friendly. I like his prompt response and the can do attitude when he tried to fix my Nick Scali furniture. Good after sales service from Nick Scali, Happy the result.

Product Quality
Shipping
Return Claim MadeNo

Frank Martelli

The mechanic was excellent, very polite & efficient. Though, the wait between reporting the faults and availability of the service was long. This may, please, be looked at.Thanks a lot again

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Frank martelli

Frank came out today to service our recliner lounge that had stopped reclining in a short amount of time he had identified the issue and repaired it straight away he was also on time as he quoted

Frank Martelli

Very helpful and felt as if he cared about the issue. Also gave good recommendations. Also helped me out when I had another issue with our dining chairs. I remembered him from there as his service then was also very good


Frank Martelli

Frank came out today no nonsense approach and practical advise. Encouraged to send family to get glue jab as I am a nurse. We had a quick chat about how to care for furniture as wee

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Frank Martelli

Good service and communication from Frank on the day and by the team at Nick Scali customer service in the lead up. The problem with the couches was solved efficiently and with good manners. Thanks :)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Leather is poor quality and wrinkled

We have purchased Volante. My husband and i were very keen on that model. But as soon as arrived, we found out that it had been fine scratches and wrinkled, poor quality , bad smell. It smells like strong chemical smell. I could not breathe well and i was worried because i am pregnant anyway i reported and technician visited my place and he was told that 3month later would be fine. I show him the fine scratches it looks like going to be peeled off soon but he did not any action just said to me wait to 3month. What would be nothing changed after 3month? I don’t waste time 3month. This is totally different leather compared to what i have seen the show room. This is not live up to my expectations. I would like to get a refund on this or something.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
3 comments
Hi Jena, I'm sorry to hear of your concern. I'd like to have my Service Team look into this matter with you. For me to do this, can you please let me know your order number or the contact information that would have been on your order form? If you don't wish to share sensitive information publicly, please send your details to me via feedback@nickscali.com.au I hope to hear from you. Sincerely, Hayden Nick Scali Customer CareHi Hayden, Thank you for replying. My order number is ML33366S. I looking forward to prompt response. Thank youHi Jena, I've notified my service team of your concern and as such, someone will be in touch to discuss this matter with you shortly. Should you need anything else from me in the meantime, please don't hesitate to contact me via feedback@nickscali.com.au Sincerely, Hayden Nick Scali Customer Care

Frank Martelli

Very polite and very professional service Frank is a good example of what Nick Scali stands for he rang to ensure I was home and helped me rotate my rug


Frank

Satisfied with service, was helpful and very efficient. Frank gave me good feedback how to maintain my lounge in the future. Was straight forward and didn't take much of my time. Thanks

Return Claim MadeNo

Frank Martelli

Appreciate Frank coming to our house to fix the TV unit
There were a few scratches and a damaged corner and now it appears much better
He hasn't left any mess and kept room clean


Tv stand fixed in no time!! Excellent job!

Our TV stand looks as brand new as never. Frank fixed it up in no time. That was quick, efficient and very professional! Thank you :) one happy customer for sure!

Product Quality

Frank Martelli

Professional, efficient and friendly service. Punctual with great communication. Highly recommend Mr Martelli to everyone. Thankyou Frank and Nick Scali for outstanding after sakes service. Very reliable with fantastic service.

Return Claim MadeNo

Frank Martelli

Frank attended the service call and provided an excellent service. He explained well about the product and care of the Soho table. Thanks to Frank and Nick scali for the service.


Frank Martelli

Gave 30 min phone call arrived,Nice and quick got the job done. Very polite and offered any other help or questions . Thank you very much. Thank you.

Product Quality
Return Claim MadeNo

Frank Martelli

Frank arrived at 9am as arranged. He promptly repaired the chair very efficiently. A very smooth and efficient process. Thank you for repairing the lounge. Your service will be recommended to friends and family.

Frank Martelli

Frank was very prompt in turning up and explained what he did for me to understand the problem and was very professional and was very polite and would highly recommend nick scali service


Marble coffee table broke in 4 months. Terrible quality

I purchased Tallin dining and coffee table from Castle hill in January 2019 store and on one day in May 2019 i was sitting on the couch with my feet on coffee table and suddenly the marble broke and corner of coffee table fell off. I believe this is a very usual and common sitting position in a family area. I can clearly see from the broken side that the marble quality underneath the coating is very poor as crystals are easily coming off from it just by rubbing it with hand. This is surely not a good marble. but when I reported this to Nick Scali, The case officer spoke to my very bluntly and rudely as if i don't have any right to complaint about their product. without even physically checking the table, she closed my case with an argument that i used it inappropriately. this is very bad customer service. and if this is the kind of warranty they offer on their products then this warranty is of no use to anyone. I hope someone in higher authority listen and fix this.

For other buyers, i can only hope your product dont break or damage, otherwise forget about claiming under warranty.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
2 comments
Hi Jasneet, I'm sorry to hear of the issue with your furniture and for any inconvenience this may have caused you. As you can appreciate, our coffee tables are built for purpose and we recommend our items only be used for their intended purposes. However, I'd like to notify my service team of your concerns to see if there is anything we can do for you. I'd just need your order number or the contact information you provided us at the point of sale to do so. If you don't wish to share sensitive information publicly, please send your details to me via feedback@nickscali.com.au I hope to hear from you. Sincerely, Hayden Nick Scali Customer CareMy contact is 0447214733.

Love my table

Yes very happy with my table in the kitchen.
The service guy cane and fixed the table today and had exceptional customer service , very kind and friendly. Highly recommend. Thank you again :-)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Frank martelli

Frank came to my house ti repair the damage to my marble table. Frank done a good job you cant even telk the marble was damage thanks frank for your work


Frank Martelli

Very punctual and made our concrete lovenzo coffee table look perfect. Really happy wnd satisfied with the service. Really polite and friendly. Highly recommend nick Scali. Thank you for quick service.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

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