Reviewer Photos & Videos
Excellent delivery . Good communication, Very friendly and careful with getting couches in place. Cleaned up all packaging for me to easily discard. Jay and his teammate did great job with extra care.
Products look nice
Found the staff were just OK, they had issues sending me an email or text to show different colours which was frustrating. When I finally settled on a sofa and a coffee table I was told I had to pay shipping ($130 in total!!!!) on each item, regardless of whether I had them delivered together or separately (even though I spent $2000), they said they weren't responsible for shipping and couldn't do anything about it. This left a bad taste in my mouth as they treated me like there were doing me a favour in allowing me to purchase items. Maybe they need to have a look at who they contract to do deliveries because I feel ripped off.
Outstanding customer service.
I just wanted to write and tell you about a fantastic sales person you have. Grant not only helped me to pick my table but was more than accommodating in getting it to me quickly after I told him I am the mum of 2 young boys working and learning from home and our table led had just snapped out from under us!
He went above and beyond to stay in contact and my table is due to arrive just 4 days after ordering. Thank you for brightening my day during a stressful time Grant!
- Nick Scali Furniture Online Store
- Verified customer
dcmp delivery team we're ace
Dom michael and chris we're fantastic called me to confirm that someone will be home they were very friendly they explained how to apply the care products and how to assemble everything as our house was not ready yet even offered for as to call them if we had any problem assembling them they were very friendly they talked about chris's snake and ferret who is sick hope she gets well they were well presented they kept there distance and wore masks and gloves you boys for a great experience with nick scali furniture great job boys would recommend them to anyone buying nick scali furniture best team so far
excellent delivery service
Dom michael and chris we're fantastic called me the night before with a time frame and they were spot on time they were polite well presented and made us feel comfortable with then in our place as we are elderly couple they were covid sade wearing masks and went above and beyond what we were expecting they were very friendly they explained how to maintain our lounge so thank you boys for a great experience.
Arrived safe unpacking was prompt friendly and respectful good delivery assembling and placing the furniture very please with vel and manu thanks a lot guys you been awesome with our furniture
We found a great range of quality furniture , which was well laid out, compared to other stores. Polina was extremely helpful, providing suggestions but not rushing us at all, very patient.
The store is laid out in a very “easy to navigate”way. The products are of a very high standard and the service and professionalism shown me by Paul was of a very high standard. I of course do not yet have my purchase but the suite in store is excellent.
I will not have to assemble my suite it will arrive complete.
Thank you Paul it was a pleasure dealing with you and I can recommend you to friends.
Delivery was on time, fast and efficient. Vel and his team were helpful and a pleasure to deal with. Would highly recommend them for any delivery job in the future.
I was told when I purchased the care package that any stain or damage would be fixed regardless. Today I called in relation to two stains ( one was from a month back ) due to covid. I had not called earlier as we were not allowed to have people in our homes. Nick Scali customer service has said today that they will fix only one mark on the couch and not the other because it was outside the time frame. Therefore they are sending someone out to clean one and not the other. Surprisingly disappointed With the attitude. Very disappointing. Think twice before purchasing any add ons with this company.
Frank martelli the best
Frank came to my house to do some repair frank martelli done great job he was fantastic at what he does thank you frank for your work today tgank you
Great range, helpful staff
Allan and Vipin in Preston were very helpful in showing around the products and providing right information and suggestions. Nick scali overall has awesome range of products (I really love the color schemes) and great customer service and responsiveness, specially regarding delivery alterations.
Found the exact chair that I was looking for
Alan was very helpful, not pushy, showed me options and fabrics
fully explained the operation of the chair I was interested in< and purchased.
offered add on s, which were very good, but I did not purchase, cost factor.
explain delivery times and cost.
very happy with the service and care.
Frank came to my house to put foam in the two seater as the seat was sinking thank you frank and nick scale for the service today and to frank
I was supported by Allan... tell your neighbors!
Allan was patient and helpful.
I wanted to find the material and product but needed to communicate with my partner... Allan was very patient and let me know where I could view what I was looking for.
- Fixed issue just as we asked over the phone.
- Satisfied with the outcome of the fix
- On time to appointment and very prompt
- Fixed the issue of our couches with ease
Shopped everywhere, should have come here first
Shopped for days searching for the perfect combo of comfort, design and affordability. Found it straight away at Nick Scali Furniture. Jacqueline in the Essendon DFO store was very helpful.
Terrible customer service related to product defect
Frankly fed up with poor service and long lag times. We ordered our new lounge suite ($5500 worth) on 13th July with a delivery window of 10-12 weeks. Delivery was booked at 13 week post ordering (11th October), then 3 days prior cancelled, then rebooked for a week later (14 week post order - 18th October). The night prior to planned delivery we received a call asking if it could be delayed by a further day as they are very busy. No, not possible when we have arranged for someone to be home! It was the delivered after 5pm on a Friday night. Ini...tially incorrectly assembled, then when assembly was complete we immediately noted a fault with the alignment of one of the lounges. The delivery people thought this was a manufacturing fault, however given it was now 6pm on a Friday night we had to wait until Monday to contact Nick Scali. On contact they said a service person would be sent out, but given there was only one person the next available date was Saturday 16th November - another 4 weeks away! This date was not convenient for us as we has plans, but they were unable to offer any alternatives so we had to cancel our plans. When the service person came he made some adjustments but was unable to resolve the issue and said he would feedback to Nick Scali and they would be in touch regarding a resolution. I waited over 2 weeks and heard nothing, and when I called on the 4th December to follow up they said my case had been closed in error - therefore had I not followed this up I would never have heard from them. I was promised that it would go to the escalations team and I would hear by the end of the week. I waited until the end of the next week (13th December) having not heard anything before calling again. I was again told that an escalations manager would be in touch within 2 business days. I received a text message on 16th December saying I would hear within 24hours, but didn't get anything until today (20th December). Today on the phone it was made out that the issue that has so far been confirmed by 3 Nick Scali staff or contractors may just be "expected minor misalignment" or something like that. But they have local upholstery company in Hobart that can come, look and make adjustments to the brackets - of course might not be until after Christmas. I ask again about compensation only to be told that they can only look at that after the further adjustment. I then received a call at 450pm from the upholstery company, who clearly are not local as will not be in Tasmania until 10th February (30 weeks after ordering, 26 weeks or 6 months after delivery when the issue was identified). Needless to say I will be contacting them again on Monday, but to be honest my experiences so far don't leave me hopeful. I could not recommend this company to anyone.
Excellent work and friendly technician, many thanks. Frank changed the motor which needed replacement thank you we are happy with the lounge and the service we receive from Frank martelli
Frank fixed the issue very quickly and was very helpful. The coffee table is stable and doesnt rock anymore . Frank adjusted the feet and issue was fixed very prompt and polite service .
Questions & Answers
I'm looking for a black leather dinning chairs like the Kutaa
Customer S.Nick Scali
Hi Stefan, the KUTAA dining chair is still available. If you wish to make a purchase or get further assistance, you can contact our online sales team at 1300 220 809.
We would like to purchase 6 black leather Kutaa dining chairs
Please advise the price
We live in Adelaide
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