Nick Scali Furniture Online Store

Good communication with delivery day, including being able to change delivery day. Furniture was bought inside my home, assembled and house left clean and tidy (packaging left outside as agreed with delivery team). Show details ·  1

I would love to review the furniture itself, but at this stage I'm unsure if it will ever arrive. 3 reschedules of the delivery and we are now 6 weeks beyond the original estimated delivery date. Each time it's just a generic SMS stating that… Read more

there has been some 'unforeseen circumstances'. Nobody checks if the new date is suitable with me. No option to respond or talk to someone.

I recently purchased a lounge from Nickscarli and the customer service was exceptional thank you to Mariam El-Dhaibi Online Sales Assistant Manager, From the moment I placed the order online Mariam went above and beyond to ensure everything was smooth & stress-free, incredibly helpful in guiding me through the options, answering all my questions… Read more ·  1

with patience and genuine care. Communication was prompt and clear, and I was kept updated every step of the way—from purchase confirmation to delivery scheduling.

Always great to deal with. Our only thing that stops us ordering more is the fact they don’t deliver and to get transport adds a huge amount of cost to our orders. nick Scali should be looking at some type of delivery system like other furniture suppliers. Show reply

We live 4 hrs away from the closest Nick Scali store so I made contact with their customer service team. I dealt with a sales assistant names Mariam and she was unreal. Understood our circumstances, helped lock in sales prices so we were able to view the items before securing the purchase. She helped find the best solution for delivery. Couldn't be happier with the experience. Show reply

Do Not buy from nick Scali. This isn't the only bad review they have had. I was on the Plush website and I was on an online chat and I explain my situation asking for help ideas and suggestions and this person (can’t say names or this review will get discarded and she won’t get her punishment) says and I quote “This looks like a complicated issue”… Read more

she gave me a number, but it wasn’t any of the Plush number its was nick scali which is fine as they work together however I call the number and the same person picks up and I know it’s was the same person because she said her name so I say I have a complicated issue. I then go to start explaining myself because she ask how is it complicated and she cuts me of saying an and another I quote “how is that complicated” again in the rudest tone ever she was basically yelling at me after she was the one who said it was complicated. She then goes to say how I can’t do this and I can’t do that because you just can’t make this item a stationary item so I say ok and we both hang up because convention ended. I call Plush the people I thought I was originally calling and the nice lady picks (unfortunately I didn’t get her name) up and she said it was possible and everything worked and went well together. She also gave me cheaper options without me asking and sent me a quote and put it in my cart right then and there but she’s not forcing me to buy it she taking her time calm voice super chill and knows how to deal with people. She helping me purchase it in a weeks time when I am ready. Long story short don't go to nick scali there rude and inconsiderate. Go to Plush do waste your time at nick scali plus at Plush you can costumes your own couch/sofa there. Note for the person we all know who you are be nicer be a better person not rude shouting at me for just asking question about a couch for a small house which plans did and would of worked by the way. I don't know if you know this (girl) you can customise couches/sofas thats what I did and it worked so really I am smarter than you because my plans worked everything I said was correct. For the people if nick scali say you can’t do it double check with Plush actually go straight to Plush or anywhere else in fact. I am not happy and extremely upset with the performance this person put one. If she wants to act like a child tell her to do it some wear else not at us paying customers. And I just took it her behaviour I was soft voice and scared the whole time I don’t know why, I was right.

Bought a couch. While to actual couch is beautiful the service to get it was well below par. Told 12 week order time . Took 5 months . It arrived in open position so had to wait another month for a service technician. Was given a 3 day time period for them to attend . Day before first option get a message with will be there next day 9-11 am. Well… Read more

guess what people hav ego work . Asked to change time to afternoon and told no wait another month. A month later technician arrives with new motor that guess what doesn’t work properly either. Can wait again or we can mail it and you fit yourself

Ordered a rug online. Found the wording very confusing as after I had completed my transaction I was notified that I would still need to pay additional fee for delivery. Why is this fee not included when making the purchase? I found this very underhanded as the total I paid was not the total that was required to receive the product. I then asked… Read more

If I could pick up the rug. I was told that rugs are not on a list of approved products that are allowed to be picked up (like a side tables and mirrors). How is a rug more likely to get damaged then a mirror? Will not buy from them again. Bad business practices, using underhanded methods to make a sale.

Just be aware when ordering online that Nick Scali will not tell you that an item is out of stock and that there will be long delays before delivery. It is important to take note of the "Leaves warehouse..." note in the small print in the bottom left hand corner before you finalise your purchase. I had read the estimated dispatch in 0-9 weeks… Read more

(image attached). As we had recently seen the table in store and was quoted a delivery time of 3 weeks I figured it would be in a reasonable time. It was only when I closely read the sales order that I found at the bottom right hand corner our delivery date was 4/1/26. I contacted them the next day to cancel the order which cost me $45 in "processing fees". I know that this ticks all of the legal boxes for them but surely details like this should be made more obvious to the customer so that they can make a more informed decision.

We wanted to buy an Entertainment Unit, matching Buffet & Coffee Table. We saw Pics/Details Online, we tried numerous Stores Online ‘Not Available in your Area’. Rang a few Stores, we were told Sold Out. We then rang the 1300 number & was told there is no stock anywhere in Australia, Sold Out & Discontinued Line!! I asked the Staffer why has it… Read more

been advertised everyday Online for at least 10 days could be more & it is still on website today. Reply, “I don’t know’. Business Practise is lacking & very disappointing, advertising Items that no longer exist!

Sales staff will harass you over the phone and through email to make the sale, however when it comes to receiving the goods, they are useless and out the blame on other staff. Had to organise our own freight to pick up the couch as they refused to deliver to our location. Warehouse staff will not assist you with loading the goods, Nick Scali make… Read more

it clear that you’re responsible for loading and taking the rubbish etc. We were missing a piece of the couch, the sales staff blamed me, and were not helpful with trying to resolve the issue. DO NOT recommend purchasing from Nick Scali, sick of them harassing me over the phone and then providing poor customer service when it comes to fixing their issues. Expect to wait 2 to 3 months for your couch, and then even longer again because they will most likely stuff up the order and not have everything supplied.

Purchased the Alpa lounge and was told that I could add components (eg a console or additional seat) later. Disappointingly, today when I phoned to order the additional components, I was informed by Nick Scali that they had changed the way the chairs were connected and new components will no longer fit the original chairs!!! Buyer beware.

Quality is good but prices are only an indication as there is still the delivery cost (which is significant) that can’t be avoided. I would much rather be able to collect from a store. Show details

The worst experience I have ever had. I do not have my suite. After the initial deposit for the order, I received no confirmation no responses to emails to answer questions. Got hold of someone else, responded to emails told me nothing. Given I don't have a Nick Scali store in my town, I asked someone what I needed to do to delivery, they said… Read more

it was with dispatch and hung up on me. I got a call last week to confirm the deliver, over the due date. And today I rang to confirm time and they tell me they sent and SMs which they didn't and I didn't confirm and pay balance so they cancelled delivery, can't tell me when... I have been treated so badly, will never step foot inside a Nick Scali store again. Why is it that customers are expected to try and manage customer communications. You can track a candle from the other side of the world, yet, they can' t track their furniture.

I bought 2 beds and their corresponding bed side tables from online Nick Scali Furniture. I paid for delivery and installation. The installation guys were amazing, EXCEPT, one bed arrived without the middle support legs. I basically have a Queen bed that cannot be used. The wooden slats aren't strong enough without the support legs. Nick Scali… Read more

support have honestly been useless and incompetent. Honestly I do not know where to start. I think incompetent is being kind. They are more interested in their policies than they are at listening and solving the problem. They have made error after error. Then they had the audacity to blame their faults on it was just a miscommunication. Their lack of listening they have dubbed as miscommunication. Ie a subtle way of saying it was your fault we didn't understand what you were saying.

Will I get my bed legs supposts? Eventually, at my expense and in my own effort.

So is the furniture nice, yes. Just hope you never have to deal with "customer service" because they will absolutely make it impossible for you to get what you need.

Nick Scali Support your policies are useless if they do not provide service. Start listening to your customers!

We love the chair but we were disappointed that we were unable to pick it up and the delivery price was extortionate. The delivery arrived at 8pm instead of the initial time of 1-4pm. Show details ·  1

Promised the best price and that we were buying in the biggest sale but advertised a lower price a week later and they refused to match. Delivery was three weeks late. Customer services were unhelpful and dismissive throughout. Delivery people just left pile of plastic and cardboard in the lounge. Overall, poor experience with Nick Scali. Show details

Voiced a concern about matching a different sale for buying a couch. Their customer service was nothing short of lazy and appalling, it took a week to get a reply, which I had to follow up and then was ignored. Plus shipping was late, not as late as their customer service though. I would suggest buying anywhere else to buy a couch if customer service is relevant to you. Show details