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Nick Scali Furniture QLD, Aspley

Nick Scali Furniture QLD, Aspley

3.9 from 107 reviews

Reviews

3.9

107 reviews
5
(67)
4
(12)
3
(3)
2
(5)
1
(20)
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Malcolm1986

Malcolm1986brisbane

Selling unsuitable care products

published

Purchased a marble top table from Nick Scali and was told to care for the tabletop by applying a $50 cleaning product CoverCare Concrete, Marble, Granite Protection Shield. I found out later that this product is actually a sealer and will not absorbed into the already resin-coated, waterproofed marble table. It simply evaporates and leave behind a cloudy stain. Rang Nick Scali and requested a refund for a product that is not suitable for my table and they refused a refund. Ridiculously, they told me to buy another product to clean the sealer off.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
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2 comments
Nick Scali
Customer S.Nick Scali
Malcolm1986
Malcolm1986

Yes, happy to discuss on resolution.

Magnus Johansson

Magnus JohanssonSouth East Queensland, QLD

5 star service.

published

We bought a customised lounge from Brad, the Manager at Aspley last week. It has not been delivered yet, but so far the experience has been very good. I highly recommend talking to Brad, we found him to be very helpful and pleasant to deal with.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley Homemaker Centre
See all answers

Great customer service and good quality modern furniture

published

Marina helped us to look at lounges, she was great, not pushy, just genuinely helpful and very knowledgeable. We loved everything in the shop and making a decision was difficult, marina helped to simplify things based on our needs and budget. We did stop at several other furniture shops that day and ended up purchasing from nick scali because of the quality and service.
The only negative is the 12 week wait for our lounge.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers
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Phred

PhredSouth East Queensland, QLD

  • 3 reviews

Superb service

published

My wife and I were looking for new lounge sofas and along with several other stores we also went to Nick Scali at Aspley, Qld. We were served by Brad who is the manager and I have to say he was simply excellent and one of the best sales people I have ever dealt with.

Not overtly pushy but very helpful and accommodating as he steered us through the decision making for our purchase and we gradually refined our decision and signed our order.

Although we are yet to have the sofas delivered as they are now being manufactured I would not hesitate to recommend the Aspley store and Brad in particular if you are in the market for new furniture.

Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNick Scali, Aspley, Qld

Nicole was very patience & Friendly & very knowledgeable

published

Nicole was exceptional she was not in a rush even though the store was closing.Natalie & I would highly recommend buying from Nick Scali so professional & will come back again in the future

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspey Queensland
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Store service wonderful. Delivery wait time blowout very disappointing.

published

I was assisted extremely well in my purchasing by a professional knowledgeable assistant named Sam. He did mention that there could be delays in deliveries. However I am very disappointed that my delivery will be at least three months later than the date I was given. For this reason I can't comment on the quality of the products yet.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Kevin Symes

Kevin SymesSouth East Queensland, QLD

Perfect item found online but in store service was of a very high standard

published

Store very easy to navigate and staff were only too willing to assist and provide me with all the answers I needed. The after sales service has also been of a very high standard.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley
See all answers
Matt Middleton

Matt MiddletonSouth East Queensland, QLD

  • 2 reviews

Beautiful Bartolo

published

Nicole is a really lovely sales consultant, very helpful and friendly. Can't wait for our new furniture to arrive!
Product range is extensive and of such high quality. Store is well set out.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Such an easy decision really.

published

Jason was outstanding in helping us better understand just what it was we needed in choosing the correct piece of Furniture for our changing lifestyle. Great attention to detail made the process seamless from initial inquiry through to sale, and after sales service and delivery.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationAspley, Brisbane.
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Candice

CandiceSouth East Queensland, QLD

Aspley store - Anita

published

Anita had so much patience and took the time to answer all and went the extra mile by getting photos so we could visualise our sofa; that’s what sealed the deal! We didn’t feel pressured to make a decision and that’s a huge difference. Thanks Anita you were amazing to deal with! Someone give her a promotion and pay rise

Customer Service
Product Appearance Not as advertised
Store LocationAspley
Jono

JonoSouth East Queensland, QLD

Professional and attentive staff

published

Jason at the Aspley Nick Scali store was happy to answer some basic questions on our first visit, Jason was also very professional and didn't push any sales tactics beyond being helpful and attentive.

We went to 4-5 more stores but couldn't find a sofa on the quality level as the one we purchased, upon our return Jason was there once again and was helpful and explained different fabric types.

Customer Service
Product Quality

Great products and great staff

published

Jason was great to deal with. He took the time to make sure we were comfortable with the floor stock item on offer and make sure there was no damage.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Jason was brilliant to work with and a real asset to Nick Scali, Aspley

published

Completely satisfied in every way, thanks to your great products and amazing salesperson in Jason. He was patient and helped us to choose the perfect leather lounge for our home

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers
Lou Beelou

Lou BeelouSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Patient and considerate

published

My daughter and I popped into the store to look for a dining table and chairs. Jason was very helpful and listened and heard to our requirements and was not pushy. As I have a clear idea, I often get frustrated but not this time. Jason even searched all other stores in Brisbane to find the last chair!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers

Excellent customer service

published

I received outstanding customer service at Nick Scali Aspley. From my initial phone enquiry to my time in store, I found the staff knowledgeable, helpful, professional and most important, friendly.

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley
See all answers
Furniture Shops

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Something for every space

published

Sales assistant Nicole was great, she help us match our dining table and chairs to match with lounge.
easy store to move around with a great wide rang of top end furniture to choose from.
go see Nicole she was great

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAspley and fortitude Valley
See all answers

Paid 2 weeks ago - waiting forever - sales guy was great but distribution system - poor

published

Paid 2 weeks ago - waiting forever - sales guy was great but distribution system - poor. Very frustrating to do it their way. Words are not going to mean much to them i guess.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAs above
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
the mahers

the mahersSouth East Queensland, QLD

Great Service

published

The selection of furniture at the showroom was quite overwelming but Nicole our sales person showed us several to our liking. She gave us time to meander and discuss our options. We were very happy with our selection. The lumbar support in the furniture and comfort was a highlight of our decision to choose the Miranda. We are not assembling our furniture but having it put together by the delivery drivers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers
Honest Reviews

Honest ReviewsBrisbane

  • 2 reviews

Bad workmanship, poor quality materials that do not last

published

We purchased a Nick Scali leather lounge based on the model we tried on the floor which was good. When it arrived the cushions sewn along the back were crooked which was clearly bad workmanship. We have had our lounge for a while now but it only took a couple of years before the foam wears out and flattens with regular use, which shows inferior quality materials being used and this is not covered by their warranty conveniently. We still have cushions from another lounge we bought 15 years ago from Harvey. Norman which are still like new pieces and that lounge was a lot cheaper than Nick Scali’s. We won’t be buying any future products form Nick Scali, would rather pay for a quality product!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAspley
See all answers
2 comments
Nick Scali
Customer S.Nick Scali
Honest Reviews
Honest Reviews
Ian

IanSouth East Queensland, QLD

Leather sofa poor quality, customer service worse

published

We purchased a leather sofa that we love, and an extended warranty in case of bother.
2 holes appeared and we reported this. Despite a number of calls and visits over a number of years, this was never fixed satisfactorily.
The leather also ‘cracked’ and this was blamed on poor maintenance.
They offered us a $400 discount on another sofa which to me admits fault.
I will never purchase from them again and suggest no-one else does until their customer service and leather suppliers improve

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationAspley
See all answers
1 comment
Nick Scali
Customer S.Nick Scali
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