Store service wonderful. Delivery wait time blowout very disappointing.
I was assisted extremely well in my purchasing by a professional knowledgeable assistant named Sam. He did mention that there could be delays in deliveries. However I am very disappointed that my delivery will be at least three months later than the date I was given. For this reason I can't comment on the quality of the products yet.
Perfect item found online but in store service was of a very high standard
Store very easy to navigate and staff were only too willing to assist and provide me with all the answers I needed. The after sales service has also been of a very high standard.
Nicole is a really lovely sales consultant, very helpful and friendly. Can't wait for our new furniture to arrive!
Product range is extensive and of such high quality. Store is well set out.
Such an easy decision really.
Jason was outstanding in helping us better understand just what it was we needed in choosing the correct piece of Furniture for our changing lifestyle. Great attention to detail made the process seamless from initial inquiry through to sale, and after sales service and delivery.
Aspley store - Anita
Anita had so much patience and took the time to answer all and went the extra mile by getting photos so we could visualise our sofa; that’s what sealed the deal! We didn’t feel pressured to make a decision and that’s a huge difference. Thanks Anita you were amazing to deal with! Someone give her a promotion and pay rise
Professional and attentive staff
Jason at the Aspley Nick Scali store was happy to answer some basic questions on our first visit, Jason was also very professional and didn't push any sales tactics beyond being helpful and attentive.
We went to 4-5 more stores but couldn't find a sofa on the quality level as the one we purchased, upon our return Jason was there once again and was helpful and explained different fabric types.
Jason was brilliant to work with and a real asset to Nick Scali, Aspley
Completely satisfied in every way, thanks to your great products and amazing salesperson in Jason. He was patient and helped us to choose the perfect leather lounge for our home
Patient and considerate
My daughter and I popped into the store to look for a dining table and chairs. Jason was very helpful and listened and heard to our requirements and was not pushy. As I have a clear idea, I often get frustrated but not this time. Jason even searched all other stores in Brisbane to find the last chair!
Excellent customer service
I received outstanding customer service at Nick Scali Aspley. From my initial phone enquiry to my time in store, I found the staff knowledgeable, helpful, professional and most important, friendly.
Something for every space
Sales assistant Nicole was great, she help us match our dining table and chairs to match with lounge.
easy store to move around with a great wide rang of top end furniture to choose from.
go see Nicole she was great
Paid 2 weeks ago - waiting forever - sales guy was great but distribution system - poor
Paid 2 weeks ago - waiting forever - sales guy was great but distribution system - poor. Very frustrating to do it their way. Words are not going to mean much to them i guess.
The selection of furniture at the showroom was quite overwelming but Nicole our sales person showed us several to our liking. She gave us time to meander and discuss our options. We were very happy with our selection. The lumbar support in the furniture and comfort was a highlight of our decision to choose the Miranda. We are not assembling our furniture but having it put together by the delivery drivers.
Bad workmanship, poor quality materials that do not last
We purchased a Nick Scali leather lounge based on the model we tried on the floor which was good. When it arrived the cushions sewn along the back were crooked which was clearly bad workmanship. We have had our lounge for a while now but it only took a couple of years before the foam wears out and flattens with regular use, which shows inferior quality materials being used and this is not covered by their warranty conveniently. We still have cushions from another lounge we bought 15 years ago from Harvey. Norman which are still like new pieces and that lounge was a lot cheaper than Nick Scali’s. We won’t be buying any future products form Nick Scali, would rather pay for a quality product!
Leather sofa poor quality, customer service worse
We purchased a leather sofa that we love, and an extended warranty in case of bother.
2 holes appeared and we reported this. Despite a number of calls and visits over a number of years, this was never fixed satisfactorily.
The leather also ‘cracked’ and this was blamed on poor maintenance.
They offered us a $400 discount on another sofa which to me admits fault.
I will never purchase from them again and suggest no-one else does until their customer service and leather suppliers improve
- Verified customer
Lifetime frame warranty sham
Nick Scali advertise big time about lifetime structural warranty. People also pay expensive amount to buy good furniture. The legs of our sofa broken down after few years. We called customer service, they told me straight away that we should repair it at our cost as our sofa is not covered by lifetime warranty. When I asked him to give reasons and told him that I got booklet given by salesman about lifetime warranty, then he went to talk to his manager. He then told me that sofa frame is covered as long as its not mechanical failure which he co...uld not explain meaning of. He then told me that only sofa made of 100% wood are covered. As my sofa legs are metal, that's not covered by the warranty. When I asked him to give me written response that my sofa in not covered by lifetime structural warranty, he agree to send someone to have a look. The Nick Scali guy came along after few days with already made up response saying my sofa is not covered. He explained me that only frame is covered by the warranty and legs are not considered as frame. How can we have sofa frame without legs? Nick Scali try to find every grey area and loophole to avoid covering product under warranty. I am now going to lodge customer complaint. Better spend your money somewhere else who look after customer after sale as well.
- Verified customer
I wanted to write and say how impressed I am with Nick Scali Furniture.
We bought a table back in October and it sustained some damage during transit which was only discovered very recently as it had been sitting in storage.
Nick Scali Furniture took the table away and repaired it and I am just so happy with how it has turned out. The French polisher they have on staff has worked wonders on the table and it looks better now than it did before. It has come up beautifully. I would really love to pass on my thanks for all of his hard work....He has done an outstanding job. My husband and I are both so happy with the service we received. While it took a few weeks and a number of phone calls with different consultants to get things happening, it has been worth it. We have no hesitation in coming back to shop with you guys again when we're ready to purchase other items because we feel we can trust Nick Scali Furniture to make things right. The true test of a company is how they deal with their customers when things don't go as planned. You get an A for that! It's not very often that we get to praise a company for their service these days, so it is such a pleasure to be able to contact you and let you know just how pleased we are. Thank you and keep up the great service.
Crap Quality. Even worse customer service .
Lounge is not same quality as Store. Nick scalli sent their guy to look at it and he said it is. He didn’t sit on it, test or anything just looked st it and went away. Totally biased opinion. You can’t sit on two seats due to massive bits of metal digging into your back and one seat has already started to sag and make a clicking/clinking noise. Then I demanded an independent inspector who they booked and paid for so not really independent. He said he could see some issues but when went to Nick Scalli sided with them. All nick scalli woul...d say is that it was just normally wear and tear. Which is rubbish as it’s only 3 weeks old. I am now going through ACCC as the store manager isn’t even returning my calls after 2 weeks. Do not buy from these cowboys
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