Nick Scali Furniture QLD, Aspley

"Misleading pricing—Only shop during sales to avoid disappointment!" I am a returning customer of Nick Scali, did a good amount of shopping with them in 2021. The store manager was fantastic at that time, but my experience at the same store this time has been very poor. Don't trust their prices on normal days. My advice is to only shop on… Read more

special occasions like the Boxing Day sale. Their pricing is very misleading and will make you repent shopping on ‘that’ day. Even with a paid membership charge, the price is misleading because it drops substantially during the next sale. This price drop occurred while my leather sofa hasn't even been manufactured yet, let alone shipped to Australia or delivered. To refuse a price adjustment when the item doesn't even exist yet shows that the concept of their membership is vague and customer loyalty is not valued.

They have lost a repeat customer now. Save your money and wait for a sale, or shop somewhere with genuine pricing and better service

Mark came out today to repair my 2 seater recliner. He was friendly and professional, before leaving he had me check the chair which had seemed to drop and catch when reclining. I was very happy with his care and professionalism. Show details ·  1

Had ordered lounge from Nick scali before nearly three months and was informed about 8-10 weeks wait time at the time of paying deposit and also understand that it can take longer sometimes because of various factors including shipping, now finally got a message that the lounge will be delivered on 29/08, so went to store to settle the remaining… Read more

balance, I just asked to remove warranty that they were charging $399 to be removed and then the staff said that removing warranty will make us wait till 09/09 for delivery, these guys are just bunch of greedy owners and people who wants to make money out of everything, even taking the rubbish away, wished I had got it from any other store, the only reason I went to Nick scali thinking they would be the best in business, but no where near other leading brands, wish I had read reviews before buying from these guys. Buyers beware. Below is the message that they sent me. Should request product review of having option of 0 stars.

We went to look at couches at the Aspley Nick Scali furniture showroom after looking at nearly every furniture shop between Hervey Bay and Fortitude Valley. Phil Falk engaged with us upon entry, but his approach was different than most... friendly, honest, kind, knowledgeable, with absolutely no pressure. While we didn't necessarily walk in… Read more ·  1

with the intent to purchase a sofa that day, we found one that ticked all of our boxes. After visiting a couple of other stores in the area we walked back to see Phil at Nick Scali, had a second sit down, and ended up placing an order and we look forward to the delivery of our new piece of furniture.

While we found the furniture at Nick Scali to be of quite high quality, this review is more so for Phil himself. Phil was very helpful. His honest approach was very refreshing. I felt that he wasn't trying to pull anything over on me. There were no tricks, no tactics, just good old fashioned service with a smile and I cannot recommend him enough.

Shopping at Nick Scali – Went to the Aspley store looking for a new lounge, and was greeted by Phillip Falk. What a lovely professional fellow he was, couldn’t be happier with the service & knowledge he provided. He took the time & walked us around the entire range helping us decide what was best for our needs. Looking forward to receiving delivery of our lounge! Show 2 replies

Friendly and good communication – Good comms, punctual and accommodating staff that came to repair the sofa. Good service and left the place clean once completed the job. In store and on the phone customer service was absolutely the worst I've met in retail! Show details

Warning – do not purchase furniture from Nick Scali if you are moving into a new home and don’t know when it will be complete. We originally ordered a custom lounge from the Aspley store on 30 March. At the time of purchase we explained to thestaff member who assisted us that we were waiting on our home to be finished being built so did not… Read more

know when we would settle. She advised us that as long as we communicated with the store we could delay delivery. The lounge was ready for delivery by 20 June but our house was not complete. The original staff member that we had dealt with had changed stores and the other staff members at the Aspley store we spoke to advised what we had been told was incorrect and if we didn’t accept delivery they would cancel our order. After many harassing text messages and calls both from the head office and the Aspley store we were finally able to arrange for delivery on 30 July when we had settled on our new home. As a positive note, the delivery team were polite and efficient.

Furniture delivery delays and more delays! – Where is our furniture Nick Scali ??? Do not buy from this store. They promise a 13 week delivery period and then they break that promise. 13 weeks pass and still no furniture, but luckily for them they include a 3 week buffer in the contract they make customers sign. Even then, they cant keep their promise and 16 weeks pass and still no… Read more

furniture. Every 2 weeks you receive another update ''Furniture will be delivered next week'', the same message the next week and the next week and the next week until who knows when your furniture will arrive!!!! You would think ordering upmarket furniture from an upmarket store you would receive premium service - well what a joke!!! Its all promises and selling you without any delivery. To say we are BEYOND DISSAPPOINTED is the least words I can use on a public forum. The staff couldnt care when your furniture is delivered. Not their problem. They just keep telling us another week and another week!! Do yourselves a favour and buy from another furniture store - it will be cheaper, the service better and the delivery quicker AND they still charge us for delivery!

Incredibly Disappointing – Unfortunately, after a purchase of over $3k the customer service was not only rude and combative, but the helpfulness was non-existent. In fact, most of the team sat on the couch on their phones talking to each other. When I spoke about a refund, they did not care one bit because they keep the product and 20% of our money. The delivery process is… Read more

woeful (The fact we are encouraged to pay the delivery team cash is also a bit bewildering) and all the packaging and crates were left on the street. I also explored the pick-up process but that was even more atrocious with no weekend availability and no option for after 3pm.

Considering this is supposed to be a premium retailer the customer experience was rather awful. Would not recommend to anyone to purchase from this company.

Frustration, Dissappointment and Inconvenience is all you will get from Dealing with Nick Scali – This company does not value customers. Their store representatives are second to none at offering their service to sell you a product. Unfortunately this is where the happy part of the story ends. We ordered 4 seperate items as part of a new house and in each case we had all sorts of problems with deliveries. Two products were delivered damaged.… Read more

One product was taken back to warehouse and lost in their system for weeks.

Whilst problems can occur in any business, it is the companies ability to respond to these problems at minimum distruption, inconvenience and or cost to the customer that counts and this is where Nick Scalie fails and fails miserably. When our couch was delivered damaged, we had to follow up with them rather than the other way around. When you call this company, you end up in an off-shore office where they will not put you through to anyone. Be ready to spend hours trying to get your problem heard and a bunch more hours trying to get it fixed. Unfortunately the world of Nick Scali is on their terms and their timeframes as noone excepts responsibility.

Save yourself a lot of frustration and give these guys are miss. You could be lucky and everything goes to plan, but if it doesn't then good luck.

Pathetic Customer Service – Ordered a new lounge in January and have still not received it. Have text Hayden, the manager, (that’s a laugh), and he returned my call once. Have tried several times, by phoning it by text. Nothing at all! I will never walk into a NS store again. I strongly agree with other reviews. Once they’ve got you money, they don’t want to know you. Still don’t know when my lounge is arriving? Show details

Customer service is poor – Ordered a $6500 sofa only to find out that we had wrong measurements for house and sofa is too big.Went in 2weeks later not knowing there was only a 3day cancellation policy.Staff were absolutely unhelpful and didn’t want to know about it.Given that it’s built to order I wasn’t allowed to cancel but it’s ok to cancel with deposit of $2k taken off?Was happy to buy a smaller sofa but rather not enter the shop again. Show details

Great customer service. Great products – We went to Nick Scali at Aspley looking for a new lounge suite and were attended to by Gaby. Gaby was a fantastic consultant in listening to our requirements and explaining options to us, and following up on questions we had - even on her days off. We're thrilled with the service offered by Gaby and helping us to get our lounge before Xmas was fantastic. Tremendous job Gaby. Show details

Don’t buy from Nick Scali. Worst expierence ever – Bought natural leather lounge floor stock for whooping $5k. As they only had floor stock decided to buy two seater sofas but from from two different stores but they suppose to be connected order. Upon arrival they clearly had been delivery damaged on same side on both of them. They replaced one after 4 months on calls but refused to replace the… Read more

second one stating that Aspley store personnel it was already damaged. If it had leather damage, do you think I would buy it and service after 6 months from purchase refused to replace or refund it. Beware- don’t trust the nick scali.

The process was a clown show from start to finish – Highlights are as follows: Helpful when I went to buy lounge but the woman who sold me my lounge was trying to hurry me up because she had another sale (her words not mine) Advised 12 weeks- took over 5 months to arrive. Had a Nick Scali staff member (no idea what store) come into my work place and scream at me over a car delay in front of MY… Read more

clients when these clowns still owe me a Lounge! Rang head office to ask for free delivery and was told I’d get it because of said staff member (check your recorded calls you muppets) was still charged for it. 5 plus months later my Lounge is delivered and it’s nice. 2 months of having lounge then fabric is pilling. One star because the delivery team were great.

Geneva lounge suit - solid, heavy, not comfy for every body – We spent more than $4000 on a dual electric recliner (sold as 2.5 seater) and a 3 seater with chaise and one electric recliner in a nice fabric. It felt alright in the show room, after 2 sessions of maybe 10-15 minutes each sitting and playing around with the controls. After delivery (it took 12 weeks) we found that the back support for my body… Read more

was all in the wrong places. Plus, too soft. Lumbar support does not exist with this furniture. Nick Scali staff were initially very friendly, but not helpful. In the end they refused to offer us a return or swap, even considering that the furniture looked and felt brand-new as we purposefully did not use it after we found out that we couldn't;t sit on it properly. We also indicated that we didn't expect the full amount paid returned to us, but to no avail. Lots of talk, no action. In the end we had to sell privately at a substantial loss. I would never buy at Nick Scali or any other place again that do not allow change-of-mind returns as other furniture houses do. From sitting in a showroom it is impossible to guess how comfy you will feel after using it for a 3 hour movie! On a side note, it also took weeks for a service guy to show up and fix a small problem wit the uneven legs, some of them not touching the ground. Note: our dissatisfaction is not so much about the product quality as such (with the exception that for that money I would expect a better quality foam and in the right places, too), but the inflexibility of N.S. staff to offer us a solution and to keep us as happy customers. I think now they just didn't care after we had paid.

Couch Purchase- Aspley (Customer Service) – I recently purchased a couch from Nick scali Aspley Qld and I must say it was one of the most wonderful experiences within retail services, from start to finish Roslyn Was wonderful keeping me up to date with delivery and the quality of the lounge was spot on thanks Roslyn sales from Aspley nick scali Show details ·  1

Terrible customer service – Sofas ordered in Dec 2020, stated due to arrive in 11-13 weeks. Received notification of delay. Finally contacted to say due 6/4/21. Driver contacted me to say they were 30 mins away, but final payment not received so they could not unload. Payment made previous week, but delay due to Easter long weekend. Nick Scali refused to deliver unless we… Read more

paid again on credit card. Promised to refund as soon as original payment cleared. Took many phone calls and they all showed no care factor, despite being many weeks late on delivery. Payment then cleared a couple of hours later and they claim to be refunding second payment, but so far no refund. Again, calls to customer service were a waste of time. Shame that what could be a good product line is being ruined by poor customer service.

Great service and well presented store – I found the manager of the Aspley store to be friendly, approachable and very knowledgeable about their range of lounge suites. I made several visits to the store over several days and he assisted me with narrowing down my choices without exerting undue pressure or pushing me towards the dearest option. Whilst I have a wait for the chosen lounge… Read more

suite to be manufactured and delivered, I was very impressed with the excellent service I have received to date. Looking forward to installation of our new lounge in a few months!!

0 stars if Possible – Terrible service by the Manger [Name Removed] nonetheless. We bought a marble table and it has chips when delivered. Will be replaced and we are happy but inconvenient another day off to take delivery. We bought chairs and a rug. Booked for delivery. A few days later [Name Removed] calls and said rug is not available. Chairs arranged to deliver on… Read more

original date. He separated the invoice and said I dont have to do anything as he will sort it all out. Today 3 March we are expecting delivery and when we called delivery mob they said it's scheduled 3 May! Spoke to [Name Removed] and complete disregard for customer service. Blamed us that we did not get a text from them. Blamed me for separating the invoice. Blamed the scheduling guys for getting it wrong. No ownership whatsoever and no offer to help. I tried to cancel and he used a threatening tone when he brought up 30% cancel fee! Do not trust this guy! Never again. Avoid this branch at all cost! Seems to be a trend that their delivery schedule is a complete lie!

Great service – Thank you Gaby for your help in choosing a new lounge suite. Your knowledge of what was available and of the products themselves was very helpful and made our decision much easier. We appreciated the effort and time you put in to answer all our questions. Thank you Show details

Excellent service – Already have a Nick Scali lounge from 5 years ago. Really good quality. Went back to Aspley Branch on 14/1/2021 and spoke with a wonderful salesperson named Roslyn. Excellent service and bought 2 X 2.5 recliners named Kylie (colour Bianco). They are being delivered this Saturday 30/1/2021 and I am ecstatic. Show details

Brilliant Service – Brad at your Aspley store provided excellent service and extremely knowledgeable advice. We were not walking out the store without a lounge from Nick Scali. He explained the quality and manufacturing of your product. The range was fantastic and being able to try before we bought gave us confidence in our purchase. Brad’s manner and… Read more

professionalism was the best we’d experienced in a retail outlet in a long time. Thank you Brad and Nick Scali Furniture

Love my lounge, excellent service, great delivery – We bought the hunter lounge from Nick Scali in Aspley. Gaby (our sales person) helped us from start to finish and kept us informed. The delivery went also without a hitch. We are very happy and the lounge is worth every penny.  Show details

Lies, lies, lies – We placed (and fully paid for) an order on 28th August. As of today nothing has been delivered! Poor service and constant lies regarding the delivery date... they even contradict their own website... https://www.nickscali.com.au/delivery-update Show details

Waste of Money – If I could give negative star reviews for this company I would. My partner and I ordered a couch and entertainment unit from this store, three weeks later the couch came on sale for $2000 cheaper than we paid. We requested the price be matched however we’re told they could not do this and instead we were given an $800 in store credit to… Read more

compensate. This could not use this on existing purchases. We then requested to use this on a dining table. At the time of requesting to use this voucher on a dining table, it was reduced in price for Black November Sales and we had a screenshot attached to the email. The store did not respond for over 24 hours and then, when eventually replying, stated that the table was not longer reduced and that we would have to pay full price. We then received our entertainment unit to which it has loose screws in all the roller hinges causing the draws to scrape and not open/close. The unit has large chips out of it and was dirty with dust and cob webs. I would not recommend this company or, particularly, the Aspley store to anyone!

Great service – Gaby & Brad gave excellent customer service and knew exactly what to show us in the store from our description of what we were after. We couldn’t have asked for better service. Show details