Nick Scali Furniture QLD, Maroochydore

Thank you Nick Scali and in particular Mark ( service technician) for visiting us yesterday with regards to our leather recliner lounge problem. Mark was knowledgeable, courteous and empathetic. We anticipate a good outcome. Gail & Dan. Maroochydore Show details ·  1

Nick Scali, everything – We have purchased 3 products recently, sofa, side table and mattress, to compliment our existing Nick Scali furniture. The sales experience whether in-store or online is superb! As is the delivery experience. Thank you, Nick Scali Show details ·  1

Very satisfying experience – John and other staff were extremely helpful in guiding us through several options for our purchase and in price matching when the prices changed overnight. Very impressed with their customer service. Show details ·  1

Caught up in yet another Nick Scali delayed review due to their overseas production – Do you have four months to wait for your product? TL/DR had they been honest about the delivery timing I would have bought elsewhere. Customer Service was fairly non existent until I pushed it. No proactive communication about delays. Luckily delivery was smoother than I thought from reading on here. I ordered my couch the week after I bought an… Read more

apartment. Due to Nick Scali producing overseas, I had an empty new lounge room for months as I moved in and thought I’d only be waiting a few weeks. I signed off 10-12 weeks and was told that at the 6 week update “customers have been getting good news” about delivery dates. Well, I wasn’t told good news then. I was told it was a week late. Then, when that deadline passed, I was told it may be another MONTH! Turned out it was 17 weeks to the day.

I have been looking on their website and saw the Global and Domestic Shipping Delays which have been issuing letters since 2023. Yet, they still haven’t adequately resolved how they produce; nor do they manage expectations. Ie if I knew they were going to be this long I would have ordered elsewhere.

I asked when I placed the order to be communicated with via email only due to disability. Yet I received about five phone calls along the way from local team who can’t read a basic note in their system.

Sadly I will never shop there again and am actively advising people against shopping there too. While I love the product, I expect a lot more from the service.

Rip Off – Don’t buy a Brighton Lounge… fake leather but they keep telling me it’s “treated” leather… 1st split guy fixed and no more trouble… next split few months ago glued diff split then used an electric spinning brush to scrub and clean now it’s dry and more cracks and split has come apart… Lounge Repair wont come back n fix and Nick Scali won’t honour the extra warranty we took out… had another REAL leather lounge for over 25 yrs… should of kept it… Show details

Would never purchase from Nick Scarli again! – Bought the swing chair, very comfortable, I don't think it is as well made as it should be for the price tag, I saw the same item in another store after my purchase, same price, should have bought it from plush....better customer service probably better made product? The service with Nick Scarli Maroochydore was terrible. I had to furnish a 4… Read more

bedroom home luckily, I only purchased this 1 piece from Nick Scali as I would have felt totally ripped off if I purchased more from them. Not a happy customer!

We have purchased new furniture for both the meals area and family area. When choosing the items the salesman spent consideral time with us and a number visits to the store, before we even dicided on what to choose. The salesman advice assisted us in choosing the items that were perfect for area. No question was too silly. He always helped us when… Read more ·  1

we visited to store event after we had ordered, he showed great patience. Many thanks to great staff at Maroochydore. Sunshine Coast. So far the items deliverd are fantastic. Our salesman also assisted when the TV unit was found to have the legs missing, the delivery staff were uncertain when we get them. Our salesman ensured that we would get them the next day.

My 2.5 seater lounge room was inspected for repairs. Leather is excellent. However the backing behind the lounge room has deteriorated. The tradesman was extremely polite and competent in his assessment. Show reply

Amazing client service from Marie who has an incredible knowledge of products. Marie took time to understand our needs and made sensible and appropriate suggestions. Stacey was also excellent to work with when Marie not available. I'm extremely happy with our new furniture so advice from Marie was invaluable. Thank you. Show details ·  1

Service could be improved – When purchasing furniture and rugs we were told that the items in stock would be delivered in six weeks, the made-to-order chaise in 3 months. However everything was eventually delivered together after 2.5 months. The Nick Scali delivery fees are more expensive than competitors and we believe the stock items should have come separately and… Read more

sooner. We received a sheet giving care and cleaning instructions for the rugs but not the furniture. This is not good enough. The delivery men were efficient and careful but took too many photographs, from various angles, in our lounge without asking permission. I am not sure why they even needed to do this as we signed the delivery invoice.

EOFY price or some better price? – Purchased a leather lounge in an end of financial year "clearance" – 29 June. Then a new sale started in the new financial year – surprisingly the same lounge is now cheaper by $233. Contacted the store and they said "sorry but you have passed your two day cooling off period and there is nothing we can do to price match for the new sale". The… Read more

lounge has not even been made yet. Nick Scali should treat their customers with respect and honour any price reductions, at least up to delivery. You have to wait 11-13 weeks for delivery. At least be a little accommodating on price. Not a nice feeling to pay over $200 too much.

Terrible experience – It is taking over 5 weeks to get my order cancelled and partly refunded. First of all they went around to avoid the cancellation, then they passed to one another saying the refund would be done only after the delivery of one of the products that has not been cancelled. They could never arrange delivery in 5 weeks time?! I have reported it to ACCC for further investigation. I regret for having walked into this store. Show details

Great service – John helped us without feeling pushy. We loved his approach and he really knew his stuff. We ended up with a purchase that we are not only excited but comfortable with ☺️. Thank you John. Show details ·  1

Unacceptable Delays and Poor Customer Service- Purchase with extreme caution – We ordered a Nick Scali couch over 22 weeks ago, with an initial agreement of 11-13 weeks for delivery. Unfortunately, this experience has been nothing short of a nightmare. There have been constant excuses and delays since January, the delivery date has been pushed back every two weeks, leaving us in a perpetual state of uncertainty. Each time,… Read more

there’s a new excuse: boat delays due to bad weather, strikes at ports, or the warehouse mysteriously relocating. With many broken promises, the store manager, repeatedly promised to contact me but never followed through. Attempts to escalate the issue in February were met with a brick wall—impossible to speak to anyone who could address our concerns. With a total lack of transparency as to where our order was, finally, in April, I managed to reach the state manager. Sadly, it was more of the same. The company lacks transparency, and the excuses kept piling up. In addition, there is no direct phone number to contact the store or the state manager, you have to go through a lengthy process to a dispatch number who is unable to provide information or customer service. To add insult to injury, the reimbursement offered was laughably poor and extremely inadequate. A mere $100 cleaning kit and an extended warranty—hardly compensation for months of frustration and inconvenience. We paid a 35% deposit back in November which left us out of pocket and our hands tied with this situation. Being consistently told our order was only a couple of weeks away, we never had the opportunity to cancel our order and proceed with another company. Nick Scali, this level of service is not good enough. Customers deserve better. If you’re considering purchasing from them, proceed with caution

Wonderful customer service from Bradon – Had a great experience in Nick Scali yesterday with retail member, Bradon. He was helpful, polite, gave us time and space as needed and answered our questions knowledgeably and helpfully, offering different alternatives and options. A great sales person ! Show details ·  1

Conned by Salesperson – Worst possible service ever ,we were told absolute lies about Delivery Dates ,then they refuse to give you our money back,who is that for wonderfull service ,would rate 0 out of 10 Show details

DEAD ANIMAL IN THE FURNITURE! NICK SCARLI YOU SHOULD BE ASHAMED! – Well where to start! I was so excited to order our new lounge through Nick Scarli on 9th July, 2023 expected arrival was 12 weeks-ish. I received two follow up phone calls to say it had been delayed. Arrival time now determined to be 9th November, 2023 between 2p.m. and 5.30pm, so I have stayed home waiting to take the anticipated delivery of the… Read more

new lounge. At 5.30pm I made a phone call and was excited to hear when my new lounge would arrive, the delivery boys stated they were running late and that would a 9pm arrival be ok. I understand these poor guys must have had a very big day, they arrived at 8.20 pm. Upon opening the cartons, we were hit by an overwhelming pungent smell. I said immediately to the delivery drivers that the lounge STUNK! (I should have said in hindsight "please take this lounge back to where it came" and refused delivery). Overnight this pungent smell spread throughout the entire house, I felt nausea and headaches. I tried ringing Nick Scarli but who do you speak to? I rang a 1300 phone number which ended up in the Philippines where none of the consultants really gave a rats and I got shuffled around from one department to another, getting promises of return phone calls over the ongoing days, but the promised phone calls never happened.

THIS LOUNGE SMELT LIKE THERE WAS AN AMIMAL HAD BEEN TRAPPED INSIDE AND DIED. THE SMELL WAS HORRENDOUS AND THEN CAME THE FLIES.

So I kept up with the phone calls, it felt like no one cared that I felt so ill with the smell and the headaches that kept on coming. I rang the showroom where I had purchased this lounge, emails were sent hopefully to someone that cared enough to respond to my repeated requests to get the lounge out of our home. It was absolutely a health hazard. I was waiting for maggots to fall from the lounge, as there were so many flies. As we were in the midst of doing renovations, our garage was already filled with other items, so I couldn't put this lounge outside as there would be an excuse for Nick Scarli to not give us a refund as it had been put out in the weather. WHAT TO DO! Many phone calls on a daily basis, no-one taking into consideration just how urgent it was to get the lounge out of our home. Finally, after many many phone calls they sent out an assessor two weeks after the delivery. Immediately the assessor stepped foot in our front door he acknowledged the stench! Yes the lounge needed to be taken away! It wasn't until one week later that Nick Scarli organized a pick up of this lounge. Then were the phone calls by me to see when we would be given a full refund! I was told that our case was not escalated until a couple of days before the collection date.

In saying all of this I have never been offered an apology or compensation for our ongoing suffering for the three weeks of having the stench, the flies, the nausea and ongoing headaches, let alone the ongoing struggle, phone calls, anxiety and stress that we had been put through in this whole ordeal. We waited 4 months for this lounge to arrive, now we will be waiting another 4 months after ordering a new lounge from another source, so 8 months in total for a new lounge, not a bad wait time. In the weeks leading up to our delivery of the Nick Scarli lounge we sold our old one in order to make space for the new one, so as of right now, we have cold tiles to sit on.

SHAME ON YOU NICK SCARLI! I have and will be spreading the word to whoever wants to listen to our appalling treatment and after-sale customer care. YOU REALLY DON'T GIVE A RATS ONCE YOU TAKE OUR MONEY!

Marie is the BEST! – After looking at several stores to find our ideal sofa, we walked in and met Marie, what an absolute wealth of knowledge! She knew the exact dimension configurations of the different sofas we were looking at and suggested others that might suit. Marie has an abundance of patience and a wonderful, kind personality. A rare find! Thank you Marie! We’ll be recommending you to everyone! Show details

Misinformed! – The salesperson (lady) had promised us that our lounge that we custom ordered would be delivered to us no later than 13 weeks at the absolute latest! We had company company from overseas and needed the sofa bed lounge as a bed for them to stay on. We are now on week 15 and the earliest we can receive it is at 18 weeks! The sales person was… Read more

extremely rude and not empathetic at all and when we talk to her she is so short with us and unprofessional! Will never purchase from them at all!

Do not waste your money!!! – Purchased a leather lounge that was delivered at the end of March 2021. The wait time was ridiculous but that is another story! 8/6/23 and one of the electric recliners failed. It is now stuck halfway down and makes the loudest noise if you try to move it. Phoned both Maroochydore and head office to be told that “there is nothing we can do as it… Read more

is out of warranty.” It is, by barely 2 months!! They then referred me to “The Lounge Repair Guys” Nothing against those guys, but SERIOUSLY??? I would have thought that a $7000 lounge would last longer than 2 years!!! Extremely disappointed. NEVER again. Go elsewhere. Have reported to consumer affairs.

Very helpful staff – The staff were great. My only complaint is with the Nick Scali system after deciding on the product we wanted I tried to pay and was told that they don't take CASH, I was forced to use a cand then to find out there is a ser carge on the card NOT HAPPY. then I was told that we could pick up our selves but we recommend de3livery as there is assembly… Read more

of the product it was an extra $135.00 on arrival after around 8 weeks wait the only assembly involved was to open the box and remove the contents they know how to charge. so be were.

Wonderful Service! – Today we visited your Maroochydore store Mandy was extremely helpful, knowledgeable and a great help in choosing our new lounge. I cannot give her enough stars!⭐️ Show details

Great customer service from John – Arrived at the Maroochydore store yesterday knowing we wanted to purchase the Dream sofa, just no idea what colour or fabric. John welcomed us immediately without any pressure or fussing he gave us great honest advice. He made the experience very easy. John walked the store showing us different fabrics in different textures and colours. He put… Read more

every possible sample book onto the table and even offered a choice to take our favourite home to check the colour with the rest of our furniture. Can’t thank him enough because shopping for the big items like this can be very stressful.

Exceptional Customer Service – John and his team went to great lengths to meet our particular requirements, assist with colour matching and process a significant order well passed closing time. John patiently listened and handled our order despite the sale being credited to another representative. We can’t speak highly enough of Nick Scali’s staff and service. Show details