Friendly and helpful service
Salesman was knowledgeable about product. Has taken awhile to find the perfect lounge with the right dimensions so very happy with our decision. Lots of information provided prior to purchase.
We don't intend to do business with them ever again.
We purchased a lounge suite from [name removed] at Nick Scali Furniture, Maroochydore. The service seemed excellent at the time. We were promised that our old furniture would be removed free of charge, and we were promised that because our order was coming in two separate deliveries that they would waive the second delivery fee.
My wife was asked to write a review soon after the sale, which she did.
Problems arose however when it came time for the promises to be fulfilled. We were told that the furniture would be picked up the weekend after ...delivery, so we put it out the front of our house where it could be easily managed. The old furniture sat out the front of our home for weeks and weeks. We had an extreme amount of communications in order to finally get it picked up. I know COVID didn't help... but even allowing for COVID the service was very poor. In spite of many many hollow promises that the second delivery fee refund was imminent... it was never paid [* see edit below].
Great service from Troy. Needs to flex on price though :-) Prompt, knowledgeable and knows the product very well. Keep up the good work Troy. Your an asset to Nick Scali
Fabulous customer service and quality products
Marie gave fabulous customer service today! Not pushy, very knowledgeable about the lounges and friendly and professional. A pleasure to shop with people like Marie assisting. Would definitely shop at Maroochydore again.
Awesome experience. Friendly, helpful & knowledgable manager John who made our decision to go with Nick Scali an easy one . Huge range of floor stock to sit & feel what suited us.
ordered new lounge suite
very easy to navigate the store, well laid out
good range and choice
we believe the quality of the lounge suite we ordered is excellent
The service we received from John at Nick Scali Maroochydore was very impressive, he knows the products well and gave us lots of time to look without being intrusive . It was a pleasure doing business with him.
Chris and Yvonne
Great service - couldn’t be more helpful.
Good range of furniture. Staff who approached us in a friendly and helpful way. We were allowed to take a material sample home. The salesman was very impressive in product knowledge and the options he gave us.
Great service from John at Maroochydore.
John at Nick Scali Maroochydore was unfailingly courteous and helpful when we dealt with him today. He was never pushy but always ready to lend a hand. He was a pleasure to deal with.
Excellent Customer Service
Store is well organised, furniture attractively arranged. Staff member knew the products well. He was helpful but not intrusive. He adhered to social distancing requirements at all times, including when we sat to sign contracts.
I was not only happy with my lounge suite but very happy with the delivery service ED NC Transport .
They were very obliging and helpful. They not only unpacked and set it all up but well as cleaned up afterwards
pleasant, present, and perfect
Visited the showroom to look at couches. the showroom was clean and well set out with plenty of room to walk around and push a pram. Was greeted by John who offered assistance should we need it. as we stayed longer in the store John was attentive popping over to answer questions but also stepping away to converse amongst ourselves. I appreciated Johns knowledge and attentiveness. He did not seem annoyed that we spent a long time discussing the different options while our kids crawled around the showroom, he just continued to be pleasant and helpful. John, we had only gone in to browse, but thanks to you we came out of Nick Scali with our new lounge ordered! Thanks for a really nice experience.
Marie was extremely helpful and patient while we changed our minds several times. She also helped with samples and suggestions that ultimately were perfect. Thankyou for making our purchase easy.
Really good customer service (John)
John was very courteous and helpful. It made shopping a pleasant experience for us. No hassle, just great customer service. His product knowledge was a key selling point for us.
Excellent Customer Service
John assisted us greatly with our media room furniture, lounge and dining table selections. He had a thorough product knowledge, was very patient and worked through and explained all options available.
Well looked after
Beautiful showroom and neatly set out. Range of furniture was great as were the marked down prices. Anita at Maroochydore store was extremely attentive and helpful.second purchase from N S
Awesome service from Gavin
I recently purchased a lounge from Nick Scali Maroochydore and has excellent service from Gavin. He was genuine & honest, not too pushy and was very knowledgeable. It was very refreshing.
Great product, service & sales person Anita!
Went to Maroochydore store only because my wife found Anita extremely helpful, professional and totally understanding to our specific needs on the phone. We then went to the store , thankfully not pounced upon by sales people, noticed the quality products and spoke to Anita who showed us the one she suggested on the phone. It was perfect and exactly as portrayed on the phone by Anita. Having it professionally delivered and assembled in a week-couldn’t be happier! Thanks Anita!
Above and beyond customer service
Wonderful experience purchasing from Chris at the Maroochydore store. The level of customer service was exceptional. Chris maintained regular phone contact with updates during our purchase and was prompt in answering our enquiries.
I dont have a local Nick Scali store and when we spoke about requiring delivery, Chris contacted the freight company on our behalf to arrange the initial quote and make the process very easy.
It is so rare to experience this level of care and assistance in customer service, so many thanks Chris!
Friendly honest service
Marie and Gavin made it easier to choose our dining table and tv unit. Good honest product knowledge. Gave us room and time to make our decision. Very happy with our choice.
Very easy to navigate the store
The range would be the best on the Sunshine Coast. Staff at that sore are extremely well informed on all products and very patient with the intending purchaser.
We returned to purchase again at that store even when our purchase two years ago did not end well. The leather lounge started to peal and change colour. The concrete dining tables and side board had been painted and the paint lifted off in sections. We rang complaints re the lounge, they sent someone out to look at it however after hearing many excuses of why the lounge had gone that way they did nothing about it. Lucky we sold that house fully furnished.
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