Fantastic choices and quality information
Easy to navigate store and locate choices to explore
Extremely happy with different designs and chance to sit And test all products
Very happy with quality of product the different types of fabric @nd good quality leather colours
The store had prices on everything.Matt the salesman was very helpful.You could tell the quality of the product when you sat in it.It also was delivered 3 weeks earlier than they quoted.He wasn’t pushy.
Great Service & Purchase Experience
I’m grateful for the quality of service throughout the entire sales & purchase experience. Thanks Gavin, a really positive experience & looking forward to taking delivery of my new sofa in the near future!
brand new lounge suite
it was easy shopping at Maroochydore great staff by the name of Maria non pushing ,knew the product well very helpful with her knowledge this was on Sunday 11/8/2019 , and we bought the product on the following Tuesday
Great customer service and product knowledge
Very easy, great range of products all of high quality, no real sales pressure, which allowed us to make an informed selection. The sales person knew his products and allowed us to make product selection based upon our parameters.
Excellent in store service and advice
If you are in Maroochydore, Chris is an excellent member of the team to look out for. He went above and beyond in terms of the service, advice, thoughts, ideas he gave us when we were looking at lounges. He took the time to work out the best configuration for us, re worked it several times, and even set it up in the shop so we could see the actual configuration that suited us. Chris gave us multiple options which made it easier for us to decide the best one for our house. He took us throughout the store to show us all the fabric choice on the d...ifferent lounges instore, even pointing out the different lighting around the shop and how it impacted the colour choice. Thanks Chris for helping us choose the perfect 10 seater ..........with ottoman :)
JOhn provided excellent service
WE recently purchased a Brighton lounge suite and had to have it replaced and then service man come and adjust the 2nd lounge. The service staff were very good, but the delivery staff and first service person was hopeless. IN the end it is all good but took 6 months
Chifley Couch Toxic Odor
We just received arrival of our new Chifely couch. It is very toxic burning/itchy eyes, affecting our sinuses and causing headaches. It is not acceptable when it affects your health.
26/05/19 We just received our 2nd replacement couch, also very toxic. We cannot go through this again! Affecting health issues. We are waiting on removal of our couch and a full refund.
Dispatch service is terrible!!
We arranged our courier to pick up our parcel and after 5 attempts and rude staff, we still don't have the goods we ordered! Never had an experience like it!
- Verified customer
Purchase of new Lounge suites from Nick Scali, Maroochydore
Our (my wife and I) shopping experience was excellent. The store layout was good. The sales service from the store manager John was very good. He guided us through the ranges available and colour options. He gave us lots of time to look through the store and consider lounge confirmation and colour options. (With NO sales pressure at all!!!). He kindly allowed us to take the leather colour sample home over night so that we could match colour options in our home.We now are keenly awaiting the delivery of the two lounges. We would recommend shopping with NS in Maryoocgydore and give John's service 5 star.
Worst customer service ever
I purchased a sofa recliner chaise with fabric guard an additional $150 along with the $2000 I paid for the sofa from Nick Scali in Maroochydore back in April of 2018. It was finally delivered on the 11th of July 2108. Over that period I made calls to the store as to the delivery date. I found the staff person rude and was hung up on after trying to find out the date.
When it was delivered the sofa was not set up properly and the fabric guard was not delivered. I called and the salesperson who happened to live close by me came and set up the ...
Leather Recliner Chair
The luxurious store was easy to navigate and offered more than we could have asked for.
John, the Store Manager directed us to exactly what we were looking for. His interpersonal skills: 100%. Colour choices: Fabulous. John made the experience comfortable and we walked away extremely satisfied. Our second purchase from Nick Scali and the best quality furniture I've ever bought. Why would we go anywhere else.
- Verified customer
Lies Lies Lies
It all started with the lies told by their sales staff. We were told the lounges were never before seen at these prices and to get your order in Quick. After we placed order one week later the same lounge was advertised on TV for $300 less. Spoke to store manager and he stated that "as a gesture of good will" they would provide a $150 credit against order. Now 12 weeks later when we go to settle account their is suddenly no record of this and we are offered a $150 store credit. (Useless as there is nothing in the store under $300). That is on t...op of the lie we were told that the lounges are made in a factory in Australia exclusively for Nick Scali when in fact they are made in Malaysia. Now we come to the delivery, lounge was unpacked and recliner plugged in and surprise it does not work !!! Then we are left with all the packaging in attached photo to get rid of (it is in the fine print of the order) "Packaging to be left at customers premises for recycling") For a company that markets themselves as exclusive they treat their customers like idiots
It doesn’t get much easier!!!!
The floor space was set out perfectly there was heaps of space between models/products to test or trial any of the chair/couch recliners.
We were very impressed by the wide range and quality of products.
It was hassle free, John gave us our space to look around and he was very helpful with any questions we had and was great throughout the whole process. All round top bloke!
If in the future I need to purchase anymore furniture this will be the first place on my list.
Great customer service
Our Nick Scali experience was great. The staff are attentive and knowledgeable. In particular, John at Maroochydore Home Maker Centre was incredibly helpful and ensured our purchase went smoothly.
The range is extensive and suits a variety of styles/personal taste. We are looking forward to the arrival of our new Mazara lounge.
Poor quality and after sales service
The leather lounge we purchased off Nick Scali started started to peel after 18 months. We contacted Nick Scali who inspected the lounge and came up with the feeble excuse that we never looked after the leather correctly and that the lounge was dirty. Personally, I found that comment insulting and was a cop out to void our warranty. The lounge was 18 months old and had hardly been sat on. The end where the peeling started was the chase end which would have only been sat on a couple of time. There is only my wife and I living in the house. We ar...e a retired couple and pride our selves on keeping our home spotlessly clean and never sit in the lounge dirty. We have owned 4 leather lounges and have never had an issue with how we look after our lounges. Our last lounge was given to our daughter and it still looks like new and us 10 years old. I will never purchase another product from Nick Scali as the warranty and service is no worth the paper it is written on.
Everything we expected and more!
Instore purchase of 2&1/2seater chaise lounge. Purchasing process was excellent. The salesteam were very helpful. They went above and beyond to help me finalise the purchase. The delivery gentlemen were awesome too! Highly recommended. The lounge is so comfortable. Thank you all!
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