Great range, customer service and customisable options
Fantastic customer service, well presented shop, clean and neat. Huge range, all items can be customised. The ability to purchase what we had in mind for a reasonable price was great. Other similar shops were not as flexible with range and usually dearer for similar types of furniture.
Great Customer Experience
The store was easy to navigate. The range available in the store was exceptional and made selection of style and colour easy. The Sales Manager (Sam) was professional and helped with suggestions and at no point rushed me to make the sale. The entire process was outstanding
Excellent service knowledgeable staff
Staff couldn’t have been better. Really knowledgeable and helpful.
I’m still stunned though that I couldn’t buy and take the small tables with me:
* We filled out paperwork
* Information loaded into system (duplicate effort)
* Payment made.
* The truck will collect the nest of tables and replace with alternative
* Truck brings to warehouse near north lakes
* Another truck is arranged at my expense to deliver (or I could drive to north lakes to collect)
* I live in red hill and my car was outside. (Environmental damage, unnecessary traffic on roads, waste of time, gives Cust opportunity to change their mind or find an alternative)
Excellent customer service
The moment I walked through the door I felt acknowledged and welcome. Staff are knowledgeable and accommodating. I will definitely buy from again! I can’t wait for my new couch to arrive
Disappointment from our Emmie modular.
Disappointment from our Emmie modular. 3 months after purchase the modular had a gaping hole in the stitching which took 3 visits to fix not to mention the pilling. Also had to have the legs fixed with washers to make it level. We bought the cleaning treatment product but the stains remain even after having it professionally cleaned. By stains I mean normal dirt wear from leg cushions not accidental stains. The back cushions are all slouching and sunken and don't regain there normal shape. The stitching and leveling was fixed. We paid extra for the after service and are unsatisfied with it. Don't bother with this company.
Thank You Brad
My experience with Nick Scali Furniture began very poorly. I was very disappointed at the standard of service I received at the Macgregor store. The staff there were unprofessional and unreasonable. Unfortunately, my deliveries were also in unacceptable condition.
I then visited the Skygate store where I was greeted and served by a gentleman by the name of Brad. He restored my trust in Nick Scali.. His expertise, professionalism and patience greatly assisted me in selecting the right furniture. The Braiden Lounge and Eskin Lamp Tables he recommended have brightened up my new home.
Thanks once again! :)
Great customer service at Skygate store
Very well laid out store, great range to consider. We came in to look for a new lounge for our new home. and got very helpful advice from the store manager, Brad. We needed some time to consider and went back to Skygate even though it's not our nearest store so we could deal with Brad.
Problem. SPACE ON A BUDGET
Manager Brad Curran was very accommodating in respect to his time and knowledgeable around product choices and colour. In the end we chose a lounge and separate single chair that worked with our available space and Budget. Thanks Brad for your help.
A young salesman, Benjamin, attended to me when I visited on the Friday. I was looking for a TV cabinet and buffet. He was very engaging and showed me two selections which were beautiful. I said I would bring a friend to have a look. I didnt get back for another two days. He remembered me and allowed me time to browse again (good: he didnt descend on me immediately like some do. Much appreciated). He then came over. We engaged immediately and settled a very satisfying deal. Benjamin was exceptional in the way he closed the deal and I was delighted by his service. Well done, Nick Scali. You obviously train your people well.
Just came to look, ended up buying!
We knew what we wanted and were just going to check it out. We live in Tassie and expected to buy from the Cambridge store but Ben was so helpful and convinced us it was same price or no more expensive to purchase in Very satisfied with the service p4ovided.
So happy with new sofa
Excellent sales person. Delivered within time frame advised. Amazing quality. Bought the Cristina sofa on special. So happy with the comfort and quality. Will be dealing with nick scali in the future
A great experience
Easy to navigate your way back to your fav item. Really happy with the product, can't wait for it to be delivered. Customer service was expectional from the whole team.
I like the disposition of the store:
- showcases almost an endless choice of furniture
- it allows for a pleasant walkabout
Staff, specifically, Jenna:
- understands and speaks esthetics
A great retail experience...
From the moment I walked into the store, till I eventually finalised my purchase, I was given a great experience from the various staff at the Skygate store. They took the time to find out exactly what I was after and then went through the various items of furniture, the options and the finishes. Am very pleased and will certainly return to the store when I need additional furniture.
Excellent Customer Service
On the 10th August 2019, my husband and I, had the pleasure to be served by the manager Brad and your customer service staff, Luisa, from the Skygate DFO store, Brisbane.
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Luisa, who assisted us in the purchase of a rug.
Luisa was extremely attentive, and she listened to all our needs and concerns with a great deal of patience. At no point of time did we feel any pressure to make up our minds and she was happy to answer every query we had b...
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