Nick Scali Furniture QLD, Skygate

Terrible Customer Service – I ordered a table in September, booked for delivery 26/10/2023. A day off work had to be taken to allow for delivery time frame, which as a casual, meant a loss of wages. The table could not be assembled as the base was damaged and parts belonging to another table were in packaging therefore delivery driver could not assemble. The table was… Read more

returned and now, 4 days later, I received an email telling me delivery of correct table is scheduled for 15/11/2023 - another 16 days away. I called customer service and explained the unfairness of making my family live without a table for another 2 weeks when it is Scali's mistake. I have just received another email saying delivery will be 10/11/2023. This is not good enough. I got rid of my old dining table in preparation for my new one and now we are expected to eat off the floor for another 2 weeks!!! Why am I, the customer, being penalised for Nick Scali's error? Customer service could not have cared less about my predicament. The right thing to do is for Nick Scali to arrange delivery of the CORRECT table IMMEDIATELY. The company does not have a great reputation and I can see why.

Avoid at all costs – The worst retail experience I have ever had. The staff at this store will lie to secure a sale and if you raise your concerns with the store manager (Sam) he will treat you with contempt. If you value honesty and integrity, I encourage you to shop elsewhere. The floor staff and the store manager require significant retraining to ensure other customers do not share my experience. Show details

Excellent service from Graham – Just browsing but had excellent customer service from Graham. Will be back when looking to buy 100%. He spent time talking about my needs and lifestyle which will make decision making easier. Show details

Significant delays despite affirmation at time of purchase – 17 weeks and counting to receive a lounge that was supposed to take 9-11 weeks (with COVID delays considered). Latest update is it still needs another 3-4 weeks, subject to no further delays. If I had known I'd be be waiting 20+ weeks for the lounge I wouldn't have purchased it or locked my money in a deposit. I understand the delays with COVID,… Read more

but the lack of updates, transparency and ability to track orders is appalling. Least you'd expect is they'd be able to tell you if it got put on a boat and when that boat's due to arrive! Terrible logistics.

Very happy with Monty – Showroom had a great selection, and Monty was great - not pushy, knowledgeable, and friendly. Will definitely be back when we need anything else.

Great honest service. Monty was very helpful – Nick Scali offered a great range combined with some very competitive pricing as we compared numerous home maker stores before settling on the Nick Scali range purely on the quality as a key point of difference.

Absolute Pleasure – A satisfying experience, staff were great and not in your face, just the right balance of being helpful but not pushy. Would recommend anybody who goes there to have a chat to Monty. The store itself had a great feel to it as well - not cluttered, good work will shop here again for sure Show details

World class friendly service - even after multiple repeat visits – Sam the store manager was truly world class in his approach to providing advice and service to us throughout our long and considered journey to decide upon a new lounge and dining table. We didn't feel like there was any pressure to sell us anything at all - so he got our sale and more to come as we replace our other furniture. Great work Sam.

Great service and delivery – Sales person Ben was very helpful and patient while we decided in store. Dresser and bed sides tables arrived on time. Delivery guys were pleasant and professional. Would purchase from them again. Show details

Great service very friendly staff especially Ben, helped us with al our queries – Excellent all around, easy to find products and staff for queries. Looking forward to receiving our new lounge and enjoying it for years to come Would return to this store for future purchases. Show details

New corner lounge – We received professional service. The lounge included a recliner. The recliner did rub on the ground when trying it but we have been promised that it will be fine when it is installed. The Skygate store was very tidy and well-presented. Monty the salesman was informative and very helpful to out the process of buying our lounge. We are very satisfied with our purchase. However delivery is not expected until November. Show details

Great customer service at Skygate - thanks Sam – Sam was thorough and prompt in providing assistance, answering all my questions in relation to our sofa purchase. Thank you for your help, we are looking forward to the delivery. Show details

Best customer service – After looking at 2 nick Scali Branches we visited sky gate and met Sam there.His Patience ,helpfulness and assistance made us finally purchase our new lounge .He was knowledgeable and very patient with us while we were juggling to choose the colour and taking a lot of time . Though there were other customers in store and very busy being the last… Read more

day of sale( in other store we had to wait at least 30 min just to be acknowledged by someone) , he was there for us waiting for us to decide . Loved the way he didn’t push his opinions or rushed us to choose one .Thank you Sam .

Great service from Sam at your Brisbane Skygate store – I recently purchased a new sofa from your Skygate store - which will arrive in September. Your sales staff member Sam assisted me there. I found him to be very professional, courteous and very helpful indeed. Show details

MY BLUE LOUNGE – It was very easy to navigate the store and there was a large range to choose from. I was very happy with Ben who was very helpful and patient. I can’t wait to get my lounge now. Show details

Great service and quality products – The staff are super friendly and knowledgeable. There is a huge variety of the products in store and the quality is outstanding. It is highly recommended to pay a visit. Show details

Beautiful furniture and great service – This is such a great showroom with a wide range of beautiful furniture options! We were shopping for a very particular lounge for a small living room. Our needs are style, compact, yet still able to laze around. For this reason we couldn't go past Nick Scali's electric recliner range. Sam from the Skygate store was extremely helpful in assisting us to choose the right option for us. Thanks for the great experience :) Tyson. Show details

We love Nick Scali furniture! – We found the perfect table and chairs for our new house. You know the quality is always great. Sam was professional and helpful and gave us plenty of space to make our decision. Thank you! We look forward to making many memories with our family around this table over the years to come. Show details

Good service – Quality products with good discounted price. And good and honest service from the staff. Lot of furniture to choose from and worth the money you spend. We definitely recommend nickscali to our friends. Show details

Great range, customer service and customisable options – Fantastic customer service, well presented shop, clean and neat. Huge range, all items can be customised. The ability to purchase what we had in mind for a reasonable price was great. Other similar shops were not as flexible with range and usually dearer for similar types of furniture.

Great Customer Experience – The store was easy to navigate. The range available in the store was exceptional and made selection of style and colour easy. The Sales Manager (Sam) was professional and helped with suggestions and at no point rushed me to make the sale. The entire process was outstanding Show details

Excellent service knowledgeable staff – Staff couldn’t have been better. Really knowledgeable and helpful. I’m still stunned though that I couldn’t buy and take the small tables with me: * We filled out paperwork * Information loaded into system (duplicate effort) * Payment made. * The truck will collect the nest of tables and replace with alternative * Truck brings to warehouse near… Read more

north lakes * Another truck is arranged at my expense to deliver (or I could drive to north lakes to collect) * I live in red hill and my car was outside. (Environmental damage, unnecessary traffic on roads, waste of time, gives Cust opportunity to change their mind or find an alternative)

With these inefficiencies you are throwing away profit and frustrating customers who your staff are working hard to get. Why do you do this??

Excellent customer service – The moment I walked through the door I felt acknowledged and welcome. Staff are knowledgeable and accommodating. I will definitely buy from again! I can’t wait for my new couch to arrive Show details

Disappointment from our Emmie modular – Disappointment from our Emmie modular. 3 months after purchase the modular had a gaping hole in the stitching which took 3 visits to fix not to mention the pilling. Also had to have the legs fixed with washers to make it level. We bought the cleaning treatment product but the stains remain even after having it professionally cleaned. By… Read more

stains I mean normal dirt wear from leg cushions not accidental stains. The back cushions are all slouching and sunken and don't regain there normal shape. The stitching and leveling was fixed. We paid extra for the after service and are unsatisfied with it. Don't bother with this company.

Thank You Brad – My experience with Nick Scali Furniture began very poorly. I was very disappointed at the standard of service I received at the Macgregor store. The staff there were unprofessional and unreasonable. Unfortunately, my deliveries were also in unacceptable condition. I then visited the Skygate store where I was greeted and served by a gentleman by… Read more

the name of Brad. He restored my trust in Nick Scali.. His expertise, professionalism and patience greatly assisted me in selecting the right furniture. The Braiden Lounge and Eskin Lamp Tables he recommended have brightened up my new home.

Thanks once again! :)

Great customer service at Skygate store – Very well laid out store, great range to consider. We came in to look for a new lounge for our new home. and got very helpful advice from the store manager, Brad. We needed some time to consider and went back to Skygate even though it's not our nearest store so we could deal with Brad. Show details

Problem. SPACE ON A BUDGET – Manager Brad Curran was very accommodating in respect to his time and knowledgeable around product choices and colour. In the end we chose a lounge and separate single chair that worked with our available space and Budget. Thanks Brad for your help. Show details

Excellent service – A young salesman, Benjamin, attended to me when I visited on the Friday. I was looking for a TV cabinet and buffet. He was very engaging and showed me two selections which were beautiful. I said I would bring a friend to have a look. I didnt get back for another two days. He remembered me and allowed me time to browse again (good: he didnt… Read more

descend on me immediately like some do. Much appreciated). He then came over. We engaged immediately and settled a very satisfying deal. Benjamin was exceptional in the way he closed the deal and I was delighted by his service. Well done, Nick Scali. You obviously train your people well.

Just came to look, ended up buying! – We knew what we wanted and were just going to check it out. We live in Tassie and expected to buy from the Cambridge store but Ben was so helpful and convinced us it was same price or no more expensive to purchase in Very satisfied with the service p4ovided. Show details

So happy with new sofa – Excellent sales person. Delivered within time frame advised. Amazing quality. Bought the Cristina sofa on special. So happy with the comfort and quality. Will be dealing with nick scali in the future

A great experience – Easy to navigate your way back to your fav item. Really happy with the product, can't wait for it to be delivered. Customer service was expectional from the whole team.

A great retail experience – From the moment I walked into the store, till I eventually finalised my purchase, I was given a great experience from the various staff at the Skygate store. They took the time to find out exactly what I was after and then went through the various items of furniture, the options and the finishes. Am very pleased and will certainly return to the store when I need additional furniture. Show details

Excellent Customer Service – On the 10th August 2019, my husband and I, had the pleasure to be served by the manager Brad and your customer service staff, Luisa, from the Skygate DFO store, Brisbane. I am writing this letter as a humble note of appreciation for the outstanding customer service provided by Luisa, who assisted us in the purchase of a rug. Luisa was extremely… Read more

attentive, and she listened to all our needs and concerns with a great deal of patience. At no point of time did we feel any pressure to make up our minds and she was happy to answer every query we had big or small. We are very thankful that Luisa explained the product which best suit our needs. She also ensured that we received all the information regarding the mode of payment to the company and the approximate time by which we would expect our rug. She had a genuine desire to make sure we were looked after and comfortable with our purchase. Please accept our gratitude towards her for her efficient services. It is a well-known fact that great service makes you feel that you care about developing a long-term relationship that means more than just making a sale. We wish Louisa the best of luck and more than happy to recommend her services.

Helpful and kind! – Monty was a dream! So helpful and very kind. Friendly, with great advice on our purchase. Thank you for your time and service.  Show details