Nick Scali Furniture Repair Service

Had an issue with our new lounge. Frank came to fix it. He was on time and got the job done quickly. Issue resolved and he made sure I was happy with the repair. Wonderful service. Thanks Frank! Show details ·  1

This review is for George and Patrick who came to repair my new Ballini lounge. Both George and Patrick were polite, wiped their feet and carefully completed the task. I highly recommend these gentlemen both George and Patrick delivered exceptional customer service. Show details ·  1

The service was very professional and extremely efficient. The only downfall is that the repair material is not available in stock and it took several months to get it but once it arrived the repair technician was very good Show details ·  1

Repair was very courteous. Identified the issue has ordered the parts and will be returning to repair. Very happy with his service and conduct. Highly recommend recommended. Show details ·  1

Nick scali do not take responsibility for their faulty products. I bought a leather lounge suite and had an issue with one chair in the head area after only one year. They have refused to fix it and we had even bought an extra warranty. Would never recommend or purchase from them again. Show details

Mark found that our new recliner lounge was delivered with a major defect/fault that prevented the right side of our recliner with an electrical failure- the control switches on that side had broken plastic connections that had been tampered with… Read more ·  5

and had white plastic tape that was not holding the wires together- in other words our new recliner lounge was defective when delivered- paying high prices for damaged goods does not make sense. ?

Frank Martelli has fixed the electrical system on my sofa this morning and he was friendly explaining the problem, he has called before coming and arrived on time as expected. Thank you. Marilene Show details ·  1

My recliner needed its charge port replaced. I had a call from Frank Martelli informing me of his arrival time and he had the job done inside 15 mins. Very happy with the service Show reply

I recently had a furniture repair service with Nick Scali, and overall it was a positive experience. The technician, Paul, demonstrated strong expertise and provided helpful advice throughout the process. His workmanship was excellent—the final result was very clean, professional, and exactly what I was hoping for. There was some initial confusion… Read more ·  1

around the booking and timing of the service, which could be improved. However, once everything was sorted, the service delivery itself was smooth and well-executed. Overall, I’m happy with the outcome and appreciate the quality of the repair work.

We bought an Otis Sofa, 2 seater with centre console and reclining seats. In less than 6 months the seats were uneven. We contacted Nick Scali customer service and reported the issue. The sofa was still under warranty at that time. Nick Scali arranged for 3 assessments over a period of 5 months and in the end stated that the issue is due to… Read more

'normal wear and it is normal for the leather to soften. After several phone conversations Nick Scali have stated that they will not repair the sofa, leaving us with a sofa that is not fit for purpose, we cannot sit on it as there is a definite lean towards the arms of the sofa. We have been in contact with Consumer Affairs who agree that Nick Scali are in contravention to Australian Consumer Law due to their refusal to repair our sofa. However they are not able to advocate on our behalf and recommended we apply to the Magistrates Court for further support. I have since obtained an independent review from an upholsterer who stated 'the problem is due to a manufacturing fault. During the manufacturing process the foam padding has become compressed on the right side in both seats. We were provided with a quote of $450 for repairs. We have decided we have had enough stress and will not go to court as this process may take several months or more. The whole process of dealing with Nick Scali has been stressful and frustrating. I will never purchase anything from there again.

I do not recommend buying from Nick Scali, we bought a $6000 leather couch and took the extended warranty that the salesman assured us vice so aspects of accident damage or faulty workmanship. The low quality leather colour began peeling after 2 years and upon contacting the extended warranty team they sent out 2 sub contractors and after a… Read more

significantly delayed investigation they found that we had applied the leather care products incorrectly and closed the issue. The customer service was terrible the extended warranty covered very limited and the one man team responsible for the decision is not contactable. There is no discussion or process other than what this one person decides.

Bought a sofa from the Cockburn store and it was delivered damaged (scratch/leather missing on the seat). I reported it immediately, and over a month later it still hasn’t been replaced or refunded. The salesperson who handled the purchase didn’t listen and just handed me a generic customer service email address. After-sales support has been slow… Read more

and unhelpful, and I’ve been left chasing updates. On top of that, the customer support person was very rude and clearly didn’t want to organise a replacement—just more delays and pushback. If you’re spending serious money on furniture, think twice—my experience has been extremely disappointing.

My recliner was stuck in recline, I called Nick Scali and they had a repair guy come out and fix within a week. Paul was great,msgd to notify of time and date he’d be coming and on the day he called to say he’s half hour away .. fixed the problem no worries, Paul was very pleasant and good to deal with Show details ·  1

Contacted Nick Scali re an issue with a purchased item and one of their service technicians Ashley, attended our home, identified the problem and promptly fixed it. He was thorough, advised me of what he needed to do and cleaned up afterwards. He came across as very knowledgeable and was professional in everything he did, further reiterating to call if any further issue arises. Couldn’t be happier with the service! Show details ·  1