Reviewer Photos & Videos
George a man on a mission Great customer experience.
We had the wrong coloured legs delivered when we brought our new lounge. Lodged an issue and waited was getting frustrated after taking many photos to prove it then George saved the day . He was everything that a person who comes into your home should be as representative of your company. Courteous, well presented a really great experience that left me feeling a whole lot better about the whole episode which will reflect on my word of mouth recommendations . A credit to your company.
Excellent service provided by Muzaffer! Polite, Helpful on time (even a bit early) and really good at what he does!
Muzaffer not only replaced the motor in our couch but fixed a problem with the metal feet/legs on the couch. I mentioned to him they were a problem as they stuck out from the couch a bit and I had kicked my toes on them numerous times! Ouch! He took all the feet off and repositioned them for me! So much better! He also touched up a scratch I had on my timber floor from when I had moved my couch. Talk about going beyond the call of duty! I am a very happy customer, Thankyou Muzaffer
Absolutely wonderful service manner and explanation of how lounge was sinking perfect a pleasure to have a gentleman who is patient and thorough with his repair nick scali are very lucky to have you as part of the team Arthur, you called letting me know how far away you where unlike other trades that either are hrs late or don’t turn up thank you Arthur
Thank you Muzaffer for a fantastic result on my dinning table. My table had marks that I thought would not be able to be repaired but Muzaffer with his experience and professionalism polished my table which now looks amazing !!!
His attention to detail was impressive and went above and beyond as he also fixed the legs my the table. Thank you so much.. would highly recommend. Connie
Excellent professional service by George today on our sofa.
George was on time, professional, polite, prepared and fixed our couch which has had recurring issues. He told us what may have gone wrong and to refer to his report should the reclining foot rest stopped again.Thank you George
After sales service ( Warranty )
Purchased a two seater couch for 94 year old parents, have a problem with the colour of the leather , and have requested it be rectified under warranty.
Being told it’s only dirt and grim and to scrub with leather product. Did this no better.
Had it inspected , told to clean it but further investigation we say colour is coming off leather after only two years of use by two 94 year old people.
Nick Scallie are stalling on rectification . No after sales service here, would not buy again from them.
Luke was prompt, friendly, professional. He obviously enjoys his job. As a business owner ourselves I can say Luke is an asset as his customer service was impeccable. Thanks Luke!
Excellent Service Call
Excellent service provided by the serviceman Muzaffer Atar. He was very polite, helpful, on time (even a bit early) and obviously very good at what he does. Muzaffer not only replaced the motor in our couch but fixed a issue with the metal feet/legs on the couch. I mentioned to him that they were a problem as they stuck out from the couch on a bit of an angle and I had kicked my toes on them numerous times! Ouch! He took all the feet off and repositioned them for me, it’s now so much better! He also Touched up a scratch I had on my timber floor from when I had moved the couch. Muzaffer went beyond the call of duty. I am a very happy customer, thank you
I was fortunate enough to deal with Natalie Lucin, she made the whole transaction go so smoothly, very happy
Very satisfied eventually, had some issues with delivery but finally received in good order, Just recently I had to call the warranty section to out through a claim due to accidental damage, the service I received from Natalie was above and beyond, extremely happy
Swift and precise job
Frank Martelli, the service technician was on time, identified the issue with couch and fixed it well and fast. He was courteous and efficient. Kindly reduce the word limit on reviews. Want to leave a good one but it doesn't let me submit if i dont match the word count. Its a review not an essay :-)
Frank was a professional worker, he was also very polite. He also cleaned up any mess that was made. Thank you for sending me a great man like Frank I was very satisfied
A+ furniture repair service!
What a pleasure to have a repairer arrive on time, remove his shoes and be totally professional. MUZAFFER ATAR was courteous and also concerned for our safety as he wore a mask and kept his distance. (Covid 2020) He looked at the problem, took some photos and immediately went to work fixing the problem. He explained every step so that we understood what was happening. Afterwards he put the lounge back together, checked the mechanisms worked and cleaned both lounges and my Leather occasional chair in the same area. Above and beyond what he needed to do. Left the area tidy and removed all rubbish. We are very happy and would like to nominate Muzaffer for employee if the month! Cheers!
Arthur’ service review
He was super helpful, quick and easy.
Answered all questions in detail. Arrived on time and replaced the lounge part quickly and advised us on how to keep it safe.
Thank you Arthur .
The man come to my house and fix everything. He checked everything and solve the problems. He is very nice and good job. He cleaned up everything. Thank you very much.
Lounge Repairs By Dylan
Dylan was friendly, polite, professional and efficient, he knew what was happening and fixed the problem quickly. He arrived promptly and gave a heads up before he arrived which I appreciated. Thank you Dylan.
Went the extra mile to get the job done
Barry came out and was able to fix a complex job. He was friendly, punctual and professional and it was all fixed in the one visit. Nick Scali have a great worker on their team!
Lounge repair service by Arthur
Arthur was very polite and professional. He replaced our lounge part very quickly. He arrived promptly and gave a heads up before he arrived which I appreciated. Thank you Arthur.
Fast and professional
Frank was very professional, did the job with great efficiency and everyone was happy. I appreciate the at-home service and the high quality outcome was second to none. Thank you!
Fantastic Service from Arthur
Arthur did an amazing job in remedying a small issue with our new Lounge he was polite, gave me confidence he could resolve the issue and worked quickly and efficiently to fix the problem
Service and repair
Very Happy with George, done a really good job and very polite and helpful, thank you. Nice to see there are nice trades people Who are willing to give you that little bit extra help
Questions & Answers
Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance
Customer S.Nick Scali
Thank you for reaching out!
Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.
Should you have any other queries going forward, please don't hesitate to contact me via email@example.com
Nick Scali Customer Care
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