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Nick Scali Furniture Repair Service

Nick Scali Furniture Repair Service

4.8 from 312 reviews

Reviews

4.8

312 reviews
5
(286)
4
(12)
3
(2)
2
(1)
1
(11)
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George a man on a mission Great customer experience.

published

We had the wrong coloured legs delivered when we brought our new lounge. Lodged an issue and waited was getting frustrated after taking many photos to prove it then George saved the day . He was everything that a person who comes into your home should be as representative of your company. Courteous, well presented a really great experience that left me feeling a whole lot better about the whole episode which will reflect on my word of mouth recommendations . A credit to your company.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Excellent service!

published

Excellent service provided by Muzaffer! Polite, Helpful on time (even a bit early) and really good at what he does!
Muzaffer not only replaced the motor in our couch but fixed a problem with the metal feet/legs on the couch. I mentioned to him they were a problem as they stuck out from the couch a bit and I had kicked my toes on them numerous times! Ouch! He took all the feet off and repositioned them for me! So much better! He also touched up a scratch I had on my timber floor from when I had moved my couch. Talk about going beyond the call of duty! I am a very happy customer, Thankyou Muzaffer

Karen Smith

Karen Smith

  • 2 reviews

Excellent Service

published

Absolutely wonderful service manner and explanation of how lounge was sinking perfect a pleasure to have a gentleman who is patient and thorough with his repair nick scali are very lucky to have you as part of the team Arthur, you called letting me know how far away you where unlike other trades that either are hrs late or don’t turn up thank you Arthur

Product Quality
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Coco

Coco

  • 2 reviews

GREAT SERVICE

published

Thank you Muzaffer for a fantastic result on my dinning table. My table had marks that I thought would not be able to be repaired but Muzaffer with his experience and professionalism polished my table which now looks amazing !!!
His attention to detail was impressive and went above and beyond as he also fixed the legs my the table. Thank you so much.. would highly recommend. Connie

Return Claim MadeNo
Warranty Claim MadeNo

Excellent professional service by George today on our sofa.

published

George was on time, professional, polite, prepared and fixed our couch which has had recurring issues. He told us what may have gone wrong and to refer to his report should the reclining foot rest stopped again.Thank you George

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Kevin.

Kevin.South East Queensland, QLD

  • 2 reviews

After sales service ( Warranty )

published

Purchased a two seater couch for 94 year old parents, have a problem with the colour of the leather , and have requested it be rectified under warranty.

Being told it’s only dirt and grim and to scrub with leather product. Did this no better.

Had it inspected , told to clean it but further investigation we say colour is coming off leather after only two years of use by two 94 year old people.

Nick Scallie are stalling on rectification . No after sales service here, would not buy again from them.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
1 comment
Nick Scali
Customer S.Nick Scali
Cheersy

CheersySouth East Queensland, QLD

  • 2 reviews

Fantastic!!

published

Luke was prompt, friendly, professional. He obviously enjoys his job. As a business owner ourselves I can say Luke is an asset as his customer service was impeccable. Thanks Luke!

Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised

Excellent Service Call

published

Excellent service provided by the serviceman Muzaffer Atar. He was very polite, helpful, on time (even a bit early) and obviously very good at what he does. Muzaffer not only replaced the motor in our couch but fixed a issue with the metal feet/legs on the couch. I mentioned to him that they were a problem as they stuck out from the couch on a bit of an angle and I had kicked my toes on them numerous times! Ouch! He took all the feet off and repositioned them for me, it’s now so much better! He also Touched up a scratch I had on my timber floor from when I had moved the couch. Muzaffer went beyond the call of duty. I am a very happy customer, thank you

Excellent Service

Excellent ServiceGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I was fortunate enough to deal with Natalie Lucin, she made the whole transaction go so smoothly, very happy

published

Very satisfied eventually, had some issues with delivery but finally received in good order, Just recently I had to call the warranty section to out through a claim due to accidental damage, the service I received from Natalie was above and beyond, extremely happy

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
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Swift and precise job

published

Frank Martelli, the service technician was on time, identified the issue with couch and fixed it well and fast. He was courteous and efficient. Kindly reduce the word limit on reviews. Want to leave a good one but it doesn't let me submit if i dont match the word count. Its a review not an essay :-)

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised

Frank Martelli

published

Frank was a professional worker, he was also very polite. He also cleaned up any mess that was made. Thank you for sending me a great man like Frank I was very satisfied

Product Quality
Sue

SueGreater Melbourne (Outer), VIC

  • 2 reviews

A+ furniture repair service!

published

What a pleasure to have a repairer arrive on time, remove his shoes and be totally professional. MUZAFFER ATAR was courteous and also concerned for our safety as he wore a mask and kept his distance. (Covid 2020) He looked at the problem, took some photos and immediately went to work fixing the problem. He explained every step so that we understood what was happening. Afterwards he put the lounge back together, checked the mechanisms worked and cleaned both lounges and my Leather occasional chair in the same area. Above and beyond what he needed to do. Left the area tidy and removed all rubbish. We are very happy and would like to nominate Muzaffer for employee if the month! Cheers!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Arthur’ service review

published

He was super helpful, quick and easy.
Answered all questions in detail. Arrived on time and replaced the lounge part quickly and advised us on how to keep it safe.
Thank you Arthur .

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers
Fei Teng

Fei TengSydney, NSW

Frank Martelli

published

The man come to my house and fix everything. He checked everything and solve the problems. He is very nice and good job. He cleaned up everything. Thank you very much.

Product Quality
Lisa

LisaGreater Melbourne (Outer), VIC

Lounge Repairs By Dylan

published

Dylan was friendly, polite, professional and efficient, he knew what was happening and fixed the problem quickly. He arrived promptly and gave a heads up before he arrived which I appreciated. Thank you Dylan.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance Not as advertised
See all answers
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Joanne D

Joanne DHunter Region, NSW

Went the extra mile to get the job done

published

Barry came out and was able to fix a complex job. He was friendly, punctual and professional and it was all fixed in the one visit. Nick Scali have a great worker on their team!

Return Claim MadeNo
Warranty Claim MadeNo

Lounge repair service by Arthur

published

Arthur was very polite and professional. He replaced our lounge part very quickly. He arrived promptly and gave a heads up before he arrived which I appreciated. Thank you Arthur.

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
See all answers

Fast and professional

published

Frank was very professional, did the job with great efficiency and everyone was happy. I appreciate the at-home service and the high quality outcome was second to none. Thank you!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Fantastic Service from Arthur

published

Arthur did an amazing job in remedying a small issue with our new Lounge he was polite, gave me confidence he could resolve the issue and worked quickly and efficiently to fix the problem

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

Service and repair

published

Very Happy with George, done a really good job and very polite and helpful, thank you. Nice to see there are nice trades people Who are willing to give you that little bit extra help

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Page 1 of 16
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Questions & Answers

Anna irwin

Anna irwinasked

Furniture Repair Service

Could someone please let me know where I can find a person to remove scratches on my Nick Scalia lounge which I bought in 2014 at the Castle Hill store. My name is Anna Irwin & the address is 14 Baywater Drive Wentworth Point 2127 mobile 0413 880 694. Is it possible for someone to call me. Thank you in advance

1 answer
Nick Scali
Customer S.Nick Scali

Hi Anna,

Thank you for reaching out!

Please contact our service team on 1300 880 370 and follow the prompts to speak with customer service. Our service team will be happy to look into and assist you further with your query.

Should you have any other queries going forward, please don't hesitate to contact me via feedback@nickscali.com.au

Sincerely,

Hayden
Nick Scali Customer Care

Get an answer from our members and Nick Scali representatives

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