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Nick Scali Furniture VIC, Taylors Lakes

Nick Scali Furniture VIC, Taylors Lakes

4.3 from 38 reviews

Reviews

Review distribution

5 star
30
4 star
1
3 star
2
2 star
0
1 star
5

The product and the service was incredible! (Melinda couch)

published

The showroom was massive, there were so many options to choose from! Very spacious! We were very satisfied with our product, we got to choose from a range of colours, sizes and textures! And we got to add additional features, bonus! The Melinda couch was so soft, I reckon anyone good sleep with on it. However it is easier to get marks and spillages on it. Luckily, you can purchase accidental damage and they can come and fix it! Also they have a kit for little stains! And the service from Amber was awesome, he was so genuine, patient and honest! He also knew what he was talking about! Very knowledgeable! One of the best services I have ever received. Thank you!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Watergardens
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It was great experience. Sana helped us very well.

published

The customer service From Sana was amazing. She was very kind and was pleasant with respect. It was a good experience for me to buy furniture from Nick Scali. Products in Nick Scali are great too.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationWater Gardens
See all answers

The reviewer stated that an incentive was offered for this review

Yvonne Linger

Yvonne LingerGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Customer service was immaculate

published

My experience was a very happy one. The customer service From Nad was just amazing, he was pleasant and treated with respect and kindness. It was a very happy experience. I will Definitely shop here again. Very happy.

Customer Service
Product Appearance As advertised
Store LocationTaylors Lakes
Mick1

Mick1Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Amber - Couch Salesman of the Year

published
Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors Lakes
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PJay

PJayGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent customer service

published

Wow, such a huge store with a great layout and plenty of space for each lounge suite to be displayed without being squashed up against one another. We spent over 2 hours here and were assisted by Sana who went over and above in helping us out, we even moved furniture around to get a feel for how it would look in our home. She was experienced, knowledgeable and incredibly patient as we worked through a few different options for our lounge. High quality furniture with high quality customer service!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylor's Lakes
See all answers

crap furniture nickscali

published

up to 3rd replacement on our couch over 10 weeks know and still no replacement crap service and crap quality don't buy anything from nickscali can't be live it disgusting

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationTaylors lakes
See all answers
3 comments
Nick Scali
Customer S.Nick Scali
paul
paul

ct02682

paul
paul

over 10 weeks without a word


Allen

AllenGreater Melbourne (Metropolitan), VIC

looking for the perfect lounge

published

Amber was great,he guided us through a range of quality lounges. Gave us valuable advice in taking care of our new purchase making our decision a lot easier, THANKS AMBER

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Enza

EnzaGreater Melbourne (Metropolitan), VIC

Can’t wait to enjoy my beautiful Nick Scali couch!

published

It was a pleasure to browse through your Taylors lake store ! Very welcoming and your staff are amazing! Most of all your manager Ambar ! Very friendly, helpful and most of all awesome at what he does it was a pleasure to deal with him will definitely be back at this store again thanks to him.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationTaylors lakes
See all answers
JHP

JHPGreater Melbourne (Inner), VIC

  • 10 reviews
  • 1 like

Great quality furniture with a wide range to choose from matched by excellent customer service

published

Finally purchased a new lounge after looking around for a month and couldn't be more happier with our choice. Nick Scali has the best designs and quality backed by their lifetime warranty on frames too.

Ambar was great from start to finish. Even helping us with suggesting colors to match our interior and gave additional advise which helped made our decision making easier. Definitely recommended!!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNick Scali Taylors Lakes
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Stephen

StephenGreater Melbourne (Inner), VIC

Excellent customer service.

published

Greatly assisted in finding the perfect recliner we wanted to match our existing lounge suite on order. We were very ably assisted by Amber who guided us and knew what we needed.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationTaylor’s lakes
See all answers

Zoeys mum

Zoeys mumCentral Highlands and Goldfields, VIC

  • 2 reviews

Fantastic service & so helpful

published

Absolutely happy with the staff! I was served by Nad, Matthew & Amber. They went above & beyond to help. They listened to me. Understood what I needed & were proactive with useful suggestions. Will definitely be back!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWatergardens Nick Scali
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Kate M.

Kate M.Greater Melbourne (Metropolitan), VIC

Great service!

published

Matthew was extremely helpful and professional. He helped me sort through a range of options to furnish my new house. I’m very happy with the three lounges I’ve just purchased.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

Great service

published

Very satisfied with the store and range of products. Product has yet to be made and delivered in about 8-10 weeks. Maybe then I can email you with satisfaction level of product.

Customer Service
Return Claim MadeNo

Courtney

CourtneyGreater Melbourne (Outer), VIC

Love the service

published

I had a great experience at Nick Scali Watergardens. Fantastic service and very friendly. Very patient with me considering I kept changing my mind. No pressure was felt to purchase, just very helpful everytime.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationWatergardens
See all answers

Awesome customer service

published

We have just purchased a set of Cadeo incliners,after a search for a sharp looking couch.Matthew,our salesperson was very informative and very pleasant to deal with.We would not hesitate to deal with Matthew in the future

Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationTaylors Lake Victoria
See all answers
Garrick P

Garrick PGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Great service and good quality range of product.

published

We were attended to by Bek who is new and is an interior designer. She helped us select the best colour options and gave us her opinions in terms of the choices we should consider. This is the 4th time we have purchased from Taylors Lakes and have had the same experience selecting and purchasing. There is a great range of product to suit the latest trends. Even though we expect the wait for the chairs to be made (10-12 weeks) the end result will be worthwhile. The store is well laid out and furniture positioned as it would be in certain apllications around the home which also gives you a sense of how it will look in your apllication. Thanks again guys for a great purchasing experience.

Shop LocationVIC, Taylors Lakes

Ashi

Ashi

  • 2 reviews

Tough dealings

published
Shop LocationVIC, Taylors Lakes

Sharon

SharonMelbourne

New lounge suites...slightly marked.

published

On delivery the fabric has a flaw which looks like a stain. Service person has told us the company will not fix this.
We are not happy with this end result as the defective material is on show.
It wouldn't be in the show room, so why should it be in our home.

Shop LocationVIC, Taylors Lakes
6 comments
Nick Scali
Customer S.Nick Scali
Sharon
Sharon

HI Hayden. Order number is ct07064

Nick Scali
Customer S.Nick Scali

srvice carlos

published

Carlos was friendly and prompt on time and did excellent job and explain everything to me ask whether I was happy with the service I was extremely happy with the job

Shop LocationVIC, Taylors Lakes

C.B

C.B

  • 3 reviews
  • 1 like

Customer Service

published

Purchased a new couch & dining table from Nick Scali last weekend & I cannot thank Nad enough for his excellent customer service. He was so easy to deal with & made the whole process easy & seamless. The store was flat out, but he never made me feel like i was being rushed to make a decision. He explained everything in detail & made sure my order was precise. I can't wait to get my new furniture.

Shop LocationVIC, Taylors Lakes

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Details

CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
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