The product and the service was incredible! (Melinda couch)
The showroom was massive, there were so many options to choose from! Very spacious! We were very satisfied with our product, we got to choose from a range of colours, sizes and textures! And we got to add additional features, bonus! The Melinda couch was so soft, I reckon anyone good sleep with on it. However it is easier to get marks and spillages on it. Luckily, you can purchase accidental damage and they can come and fix it! Also they have a kit for little stains! And the service from Amber was awesome, he was so genuine, patient and honest! He also knew what he was talking about! Very knowledgeable! One of the best services I have ever received. Thank you!
It was great experience. Sana helped us very well.
The customer service From Sana was amazing. She was very kind and was pleasant with respect. It was a good experience for me to buy furniture from Nick Scali. Products in Nick Scali are great too.
The reviewer stated that an incentive was offered for this review
Customer service was immaculate
My experience was a very happy one. The customer service From Nad was just amazing, he was pleasant and treated with respect and kindness. It was a very happy experience. I will Definitely shop here again. Very happy.
Amber - Couch Salesman of the Year
A new couch has been well overdue after moving out of my home office and getting our lounge room back. Always busy but headed to Nick Scali Taylors Lakes on a Sunday afternoon and found them open, with quite a number of families and couples in the store being attended to by staff. Had never set foot in a Nick Scali store in my life but just came straight here after several positive recommendations and my perception that they were at the upper end in terms of quality. My cosuin has a Nick Scali couch that i just love. After walking around th...e store for around ten minutes, I could see they have a huge selection and that I'd be buying something, and after I called my wife, who was ten minutes away, and suggesting she joins me, I was approached by Ambar, who had just finished up with other customers. Explained quickly that I'm not one to shop around for weeks, I don't have the time, and we tend to decide what we want, find a fit and go with it. I did explain that as long as what i had offered full seat and headrest recline, was the right configuration and color my wife wanted, then I wasn't overly fussy as i always find a comfortable position, but it was my wife who often has a dodgy back that has never been happy with any couch we ever bought. So it needed to have sufficient lower back support, etc. Two hours later, after putting Ambar through what salespeople probably consider hell, with constant questions, changing configurations, going from one product to another, and narrowing it down to probably three of four models, we purchased what we wanted. We learned at some point that Ambar manages the store and I must say that his service, attention to detail, patience with us and just product knowledge and helpfulness was absolutely impeccable, some qualities that sadly I find have become rare and sadly lacking in retail today here in Melbourne. Where half of the sales staff have invested little time learning about what their selling. Ambar even put up with my jokes. And he really highlighted the USB ports we have included in the couch that he knew i really liked. Given our investment in this leather couch, he offered us and explained the accidental damage insurance which I thought was quite inexpensive and well worth it considering the small % increase to the overall outlay. So well done to AMBAR, my nominee for not only the Salesman of the Year, but also the Most Impeccably Mannered and Best Dressed Salesman Award, and hopefully we are as happy with delivery and the actual couch as we were with Ambar and our experience at Nick Scali yesterday.
Excellent customer service
Wow, such a huge store with a great layout and plenty of space for each lounge suite to be displayed without being squashed up against one another. We spent over 2 hours here and were assisted by Sana who went over and above in helping us out, we even moved furniture around to get a feel for how it would look in our home. She was experienced, knowledgeable and incredibly patient as we worked through a few different options for our lounge. High quality furniture with high quality customer service!!
crap furniture nickscali
up to 3rd replacement on our couch over 10 weeks know and still no replacement crap service and crap quality don't buy anything from nickscali can't be live it disgusting
Can’t wait to enjoy my beautiful Nick Scali couch!
It was a pleasure to browse through your Taylors lake store ! Very welcoming and your staff are amazing! Most of all your manager Ambar ! Very friendly, helpful and most of all awesome at what he does it was a pleasure to deal with him will definitely be back at this store again thanks to him.
Great quality furniture with a wide range to choose from matched by excellent customer service
Finally purchased a new lounge after looking around for a month and couldn't be more happier with our choice. Nick Scali has the best designs and quality backed by their lifetime warranty on frames too.
Ambar was great from start to finish. Even helping us with suggesting colors to match our interior and gave additional advise which helped made our decision making easier. Definitely recommended!!
Excellent customer service.
Greatly assisted in finding the perfect recliner we wanted to match our existing lounge suite on order. We were very ably assisted by Amber who guided us and knew what we needed.
Fantastic service & so helpful
Absolutely happy with the staff! I was served by Nad, Matthew & Amber. They went above & beyond to help. They listened to me. Understood what I needed & were proactive with useful suggestions. Will definitely be back!
Love the service
I had a great experience at Nick Scali Watergardens. Fantastic service and very friendly. Very patient with me considering I kept changing my mind. No pressure was felt to purchase, just very helpful everytime.
Awesome customer service
We have just purchased a set of Cadeo incliners,after a search for a sharp looking couch.Matthew,our salesperson was very informative and very pleasant to deal with.We would not hesitate to deal with Matthew in the future
- Verified customer
Great service and good quality range of product.
We were attended to by Bek who is new and is an interior designer. She helped us select the best colour options and gave us her opinions in terms of the choices we should consider. This is the 4th time we have purchased from Taylors Lakes and have had the same experience selecting and purchasing. There is a great range of product to suit the latest trends. Even though we expect the wait for the chairs to be made (10-12 weeks) the end result will be worthwhile. The store is well laid out and furniture positioned as it would be in certain apllications around the home which also gives you a sense of how it will look in your apllication. Thanks again guys for a great purchasing experience.
I bought white cooper dining table from nick scali which just got delivered on monday 24th. When I bought it the customer service rep at taylors lake store clearly said you can easily fit your 8 chairs with that and if it doesn't fit you can get the refund or exchange. Now I tried to put chairs around the table and it only fits 6 chairs. I called the store within 10 minutes of receiving the table qnd finally got in touch with them yesterday and they have this condition of not returning or refunding for concrete table which no one mentioned to ...me at the time of sale. When I sent them the photos with half fitted chairs, he said atleast you can put chairs around the table. I've spent $1400 on that and hearing this type of answer is so frustrating. But they finally agreed to give me store credit but deducting $270 admin fee and another delivery fee of $120 which is such a pain. I would recommend everyone to tell the staff to disclose all their conditions and return policy before buying anything.
New lounge suites...slightly marked.
On delivery the fabric has a flaw which looks like a stain. Service person has told us the company will not fix this.
We are not happy with this end result as the defective material is on show.
It wouldn't be in the show room, so why should it be in our home.
Purchased a new couch & dining table from Nick Scali last weekend & I cannot thank Nad enough for his excellent customer service. He was so easy to deal with & made the whole process easy & seamless. The store was flat out, but he never made me feel like i was being rushed to make a decision. He explained everything in detail & made sure my order was precise. I can't wait to get my new furniture.
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