Nick Scali Furniture WA, O'Connor

Another update on the Nick Scali lies and broken promises. Finally called me back last Wednesday, additional promises that something would be done and potentially the problem resolved. Will definitely call you back with an outcome (their outcome) by tomorrow or Friday at the latest. Following Tuesday ......... still waiting. Watch out, thieves,… Read more

liars and lip service specialists. Need your head read if you go anywhere near this company. May as well throw your money in the fireplace. BE WARNED

Disappointed at the lack of customer care – We have bought from Nick Scali a number of years and it’s been a positive experience. We recently bought a coffee table which on delivery was chipped… obviously we were waiting on this excitedly. However after ringing the call centre and asking a new time for a new delivery, they couldn’t tell me… There was no sorry about the product being… Read more

damaged.. We were promised someone would get back to us and they didn’t, till me husband went into the store and said how disappointing this was… Finally the store manager called on her day off to apologise.. Whoever you train in the call centre needs more empathy and professionalism… Not sure if I would buy from them again after such a disappointing experience.

Appalling after sales service, ridiculous delivery time – Furniture is good so far. Customer service after purchase is horrendous. Wish I would have read these reviews as I never would have purchased. Spent about $13,000 with Nick Scali. Quoted 10-12 weeks for delivery although was told in the showroom "it may even come sooner". Actual delivery time 17.5 weeks! No proactive communication from Nick Scali,… Read more

I always had to follow up. Was lied to about the reason for hold up. Delivery day finally arrives. Delivery guys took 2.5 hours to deliver and assemble what should have been a 45 min job, max. Broke my chandelier (accident) and gouged out a wall (also accident), even after I specifically told them to take care near the freshly painted walls. Dirty hands on a light coloured couch made multiple marks. I had to tell them to wash their hands before bringing more pieces in! Overall a disappointing and frustrating experience, especially for the price we paid. Absolutely won't be recommending and definitely won't be using again.

How has this company evaded scrutiny by consumer affairs? – I can't fathom why Nick Scali has not been featured yet on A Current Affair or hit the press for consumer ethics violations. I wish I'd never bought from this company. Nothing but hassles, phone calls, going round in circles, mistakes, delays. The entire experience just doesn't warrant buying it. The latest issue is getting a refund owed to me in… Read more

November 2021 from Nick Scali O'Connor (WA) for a mirror I purchased and paid in full on the day ($690), only to be called some weeks later and told that although the warehouse had one in stock in WA, it could not be delivered and therefore my order could not be completed. The only option I was offered was to wait for another one to arrive on a shipment in May 2022. I declined and insisted on a full refund. Louis, the store manager, said that was fair enough and agreed that 6 months was too long to wait for something I had been promised in December 2021. That was confirmed via email with paperwork in November 2021 from Louis. It's now 27 January - still no refund. I've called O'Connor - it goes to the Nick Scali central number. I drove to the store in person last week - got given a business card of the store manager and told to call him directly - the tel number on the card goes to the Nick Scali central number. So I spoke to the lady at the central number today, who referred me back to the O'Connor accounts dept and transferred me to that dept, only to get a voicemail saying 'no one can answer your call right now, leave a message'. This is a joke, right?

This is the latest in a long list of 'issues' I've had with Nick Scali over October, November and December 2021 in WA, including promises items were in stock at the WA warehouse only to be told they got sold to someone else who wanted it quicker than me and now I'd have to wait for another shipment - or worse, they would try to get my items taken off another customer who wanted it delivered later than me and make them wait (!!!), a drunken sales assistant at the Midland store (at 10am in the morning!), missing items in deliveries, promises of call backs that don't come, etc etc etc.

I strongly advise anyone buying from Nick Scali to reconsider. The sales people wipe their hands off you once the deposit is paid and the sales transaction is done; if you call them with a question or issue, they refer you to the warehouse, the service centre, accounts, or the hotline claiming "I don't deal with questions or issues, all I do is sell the stuff". It's an operation where the left hand does not know what the right hand is doing. It's that bad. Yet you, the customer, who has likely paid thousands upon thousands (as I have done) is stuck in the middle just trying to get some decent customer service.

AVOID THIS COMPANY. THEY ARE NOT WORTH YOUR TIME OR EFFORT.

Steven was such a honest, easy to deal with person – Steven Bonorchis understood exactly what our requirements were and was happy to stay back after closing time to help us decide. I had already decided on what we wanted at the Cockburn store, my wife and I then went to the Occonor store to see what they had and after dealing with Steven there was no way I was going to give the sale to anyone else… Read more

but him. He befriends you, his nice but not salesman nice because his also honest and speaks the truth then justifies it. Example would be with colours when I showEd him the colour of our wall he said oh no you need to look at this colour because if you go this colour it with open your room, your room too small for the colour we were thinking & he was right. I miss honest people when dealing with sales people hence I went with Steve instead of returning to the Cockburn store. I will definitely go to the Occonor store with any furniture we want to hopefully deal with Steve again. Michael Patching

Great experience with friendly and professional staff members – The store has its furniture well placed in a way that you can see colors and designs at a quick glance. Chris helped us go thru and try on all sofas with recliners. Comfort and home space being the most important aspects of our search for the best sofa for our lounge room, Chris had all the answers. With his help, patience and understanding we… Read more

did find the perfect fit. The choice of colors made it easy to select and the whole experience was fun instead of stress and pressure. We can't wait to get our sofa into our home. We called back the store the next day to check on the measurement as we wanted to make sure we gave the right dimensions and Saheel took the call and reassured us on all the 'extra' queries we had concerning our purchase. As Chris, Saheel was very professional and friendly and taking us through all points of our order. It has been a pleasure dealing with Nick Scali O'Connor, we will return when needing other furniture and will recommend it without any hesitation.

Kim's assistance is highly recommended – I just wanted to publicly thank Kim for her excellent service and advice. I couldn't ask for more. I highly recommend seeking out Kim if you need assistance. Show details ·  1

Great Experience – Had two sofas where the bases were broken upon unboxing. Craig was booked in for 9am, attended by 8.50am with an update on his time of arrival. Craig was friendly and repaired the sofas to a standard where you wouldnt even know works were carried out. Fantastic to deal with. Show reply

Tan Leather Sofa Couch Comfort – I went in to Nick Scali in search of a sofa couch and was shown one in fabric and one in leather. The salesperson showed me how easy it was t unfold and let me lie on it. I bought it that afternoon over the phone. It is very comfortable. Show details ·  1

Avoid – Terrible. Have been waiting 4 months for my two chairs. Have called customers service and the show room where purchased and no one calls back. Then get messages asking to pay the full amount as they have “secured the container”. Why on earth would I pay the full amount to secure a delivery date when on their receipt of payment it says delivery… Read more

date will be set and then payment due 5 days before that?

It says my chairs are still in transit, I require them for a house wedding which it appears they won’t be here on time. Stay away, this is terrible

I don't like this company – The sales people were not helpful; did not explain about becoming a member / discounts / fabric options. I paid in full and then changed my mind within 72 hours for various reasons, including miscalculations of size. The couch was in stock and sitting in storage. No refund offered. Their policies are greedy. Once they have your money, they're not… Read more

parting with it. They're drastically losing money as a company, I believe largely due to lack of customer service and ethics.

Nick Scali after sales service – Nick Scali after sales service is dismal. My lounge was damaged by on delivery 28/8… lodged a service call… and now is 2/10 and still haven’t heard from the Service department despite three call and the salesperson escalating the inquiry. Show details

Extremely happy with our new Calgary sofa – Exceptional management and staff at O’Connor (special thanks to John, Kim & Chris) our entire experience from the moment we walked into the wonderful atmosphere of their showroom to the delivery of our lounge was a great experience. We were greeted by friendly and knowledgeable staff who assisted with the selection to suit our requirements. Our… Read more

delivery was within the timeframe quoted and we were kept informed of the progress along the way. The delivery drivers Levi and Nick were also very professional and careful ensuring everything was 100% with our purchase. Our new sofa is fantastic, extremely comfortable, great quality and lovely modern lines. We would not hesitate to recommend Nick Scali O’Connor. Thank you for your wonderful service, Kerry & Wayne

Still waiting – After nearly five months waiting for a sofa, 21/08/21 ordered 13/01/22 delivered, with no communication from the store I tried mediation to resolve the issue but achieved nothing but excuses. I understand supply issues, I understand the current climate. What baffles me is the complete indifference the store demonstrated. A very poor customer relations exercise. That's the last shop at Nick Scali. Show details

Excellent service from salesperson, Ricardo, at Nick Scali , O’Connor WA – Was tasked with selecting furniture for our apartment complex lobby - not easy - and found salesperson Ricardo of enormous assistance- informative, helpful and courteous without being pushy. Made the whole job much easier.  Show details

Arrived on time – Really happy with our new couch and a heap of other furniture, all arrived on time I think it was about 3 months for the couch, great value for money, don’t waste your time with freedom as they tell you a date but will never honour it.  Show details

Slow delivery but delivery costs refunded – EDIT: Since this review posted, Nick Scali has contacted me, apologised and offered to refund delivery costs. I appreciate this gesture so I have updated the review. _______________________________________________________________ I ordered my sofa from Nick Scali because I was told it would arrive in 10 weeks. I was reassured of this and that… Read more

was a large part of why I choose Nick Scali.

What followed was constant delays, so it ended up being over 6 months before I received it. During this time, there was no communication, no apologies, no replies to my emails.

I understand things get delayed, but then I expect a company to be honest about it and let me know. Instead, there were frequent small delays, and each time it was due for delivery, it'd be delayed by another couple of weeks. So my living room sat empty for 6 months.

When it was finally scheduled for delivery, still no reply to my email asking for an explanation, no apologies, no trying to to make it right. Poor service.

Not what was promised and bad service – We were delivered a tv cabinet that was not the same colour as the store stock or the website pictures. We wanted a grey concrete top to match our grey couch and received a brown one. We are still trying to get a refund or the correct colour but so far seem to be getting fobbed off saying it's just a colour variation we have to accept. I also was promised a call back 13 days ago from the store which I am still waiting for. Show details

Excellent service – Excellent service provided by Chris. He provided Very useful advice and patiently listened to what we need. He explained everything clearly. Show details

Excellent customer service – Chris at the O'Connor showroom was fantastic we can not praise him enough for his customer service. He was friendly, helpful and answered all our questions, we would highly recommend this showroom. we will definitely be back . Show details

Couldn’t have been easier – Chris @ O’Connor made the experience easy, from the lounge selection/fabric colour, delivery options, and advice on expected timeline. Also at explaining the optional ‘damage insurance’ and how it works. We don’t replace furniture often, so glad we stopped in at Nick Scali’s O’Connor showroom on this occasion. Show details

Great customer service – My first time in your showroom and it didn’t disappoint... I was impressed with the way the shop looked and lots of nice eye catching designs to choose from .. I was meet by one of your salesman Chris he was very helpful , polite and also very informative any questions asked were answered with ease and nothing was too hard for him to please us ,… Read more

he made us feel at ease shopping for our new lounge.. The hardest part was pulling out the credit card.. Hahaha :)

Great store, great service – The furniture was displayed well and I easily found the lounge I wanted. Steven was extremely helpful, knowledgeable, cheerful and friendly. It was a good experience and I would recommend this store and the professional assistance. Show details

Efficient, fast service – I had 30 minutes before closing, and wanted to purchase 2 new couches. Louis Worked fast and efficiently ensuring we both got out on time. Can’t wait for the couch to be delivered now! Show details

Service was impeccable – The store layout was beautifully presented. The range of lounges to choose from was excellent. The salesman Steven was so helpful & his knowledge of the products was why we chose to purchase with this company. Steven was helpful but not in the way, of giving us the opportunity to discuss our purchase on our own. Show details

Chris was a great salesman – Purchased a couch from Chris in June and was very happy with the friendly and non-pushy service he provided. Very knowledgeable and was able to quickly identify what we were after and show us some great options to consider. Thanks for the great service! Show details