Reviewer Photos & Videos
Excellent customer service
Chris at the O'Connor showroom was fantastic we can not praise him enough for his customer service. He was friendly, helpful and answered all our questions, we would highly recommend this showroom. we will definitely be back .
Couldn’t have been easier.
Chris @ O’Connor made the experience easy, from the lounge selection/fabric colour, delivery options, and advice on expected timeline. Also at explaining the optional ‘damage insurance’ and how it works. We don’t replace furniture often, so glad we stopped in at Nick Scali’s O’Connor showroom on this occasion.
Great customer service
My first time in your showroom and it didn’t disappoint...
I was impressed with the way the shop looked and lots of nice eye catching designs to choose from ..
I was meet by one of your salesman Chris he was very helpful , polite and also very informative any questions asked were answered with ease and nothing was too hard for him to please us , he made us feel at ease shopping for our new lounge.. The hardest part was pulling out the credit card.. Hahaha :)
Great store, great service
The furniture was displayed well and I easily found the lounge I wanted. Steven was extremely helpful, knowledgeable, cheerful and friendly. It was a good experience and I would recommend this store and the professional assistance.
Efficient, fast service
I had 30 minutes before closing, and wanted to purchase 2 new couches. Louis Worked fast and efficiently ensuring we both got out on time. Can’t wait for the couch to be delivered now!
Service was impeccable
The store layout was beautifully presented. The range of lounges to choose from was excellent. The salesman Steven was so helpful & his knowledge of the products was why we chose to purchase with this company. Steven was helpful but not in the way, of giving us the opportunity to discuss our purchase on our own.
The reviewer stated that an incentive was offered for this review
- WA, O'Connor
- Verified customer
Chris was a great salesman
Purchased a couch from Chris in June and was very happy with the friendly and non-pushy service he provided. Very knowledgeable and was able to quickly identify what we were after and show us some great options to consider. Thanks for the great service!
Great service from purchase through to delivery
Kim from O’Connor store is very professional and helpful. Great range and quality of products in store to try out. Our experience from purchase through to delivery of our new sofa was excellent. On delivery of our sofa it was put together in a short amount of time and ready for us to enjoy.
Professional, knowledgeable and affable customer service.
Chris was excellent to deal with when purchasing our new sofa. He was able to offer us expert knowledge while being friendly. Chris created a comfortable experience for us. Thank you for the great service
Easy to navigate store. Good range of products. Good quality of product. A shame it is a 10 to 12 week wait for product. Sales service was excellent! Friendly, efficient, very helpful and he helped me find the product I wanted and needed.
Great customer service
Saheel from O’Connor went above and beyond with helping me choose the right furniture. I am a very indecisive person and saheel made the experience easy and exciting. Thank you!
Steven was such a honest, easy to deal with person.
Steven Bonorchis understood exactly what our requirements were and was happy to stay back after closing time to help us decide. I had already decided on what we wanted at the Cockburn store, my wife and I then went to the Occonor store to see what they had and after dealing with Steven there was no way I was going to give the sale to anyone else but him. He befriends you, his nice but not salesman nice because his also honest and speaks the truth then justifies it. Example would be with colours when I showEd him the colour of our wall he said o...h no you need to look at this colour because if you go this colour it with open your room, your room too small for the colour we were thinking & he was right. I miss honest people when dealing with sales people hence I went with Steve instead of returning to the Cockburn store. I will definitely go to the Occonor store with any furniture we want to hopefully deal with Steve again. Michael Patching
Great experience with friendly and professional staff members
The store has its furniture well placed in a way that you can see colors and designs at a quick glance. Chris helped us go thru and try on all sofas with recliners. Comfort and home space being the most important aspects of our search for the best sofa for our lounge room, Chris had all the answers. With his help, patience and understanding we did find the perfect fit. The choice of colors made it easy to select and the whole experience was fun instead of stress and pressure. We can't wait to get our sofa into our home. We called back the ...store the next day to check on the measurement as we wanted to make sure we gave the right dimensions and Saheel took the call and reassured us on all the 'extra' queries we had concerning our purchase. As Chris, Saheel was very professional and friendly and taking us through all points of our order. It has been a pleasure dealing with Nick Scali O'Connor, we will return when needing other furniture and will recommend it without any hesitation.
We visited the Nick Scali store in O’Connor recently and we were greeted by Saheel who kindly assisted us. The store has a great variety and we found Saheel to be helpful and not pushy for sales.
Warm, relaxing, friendly experience
I visited the store, for the first time, to enquire about any available floor stock...just to see what was available. After speaking with Taha, I was completely relaxed and ready to purchase a beautiful, yet heavily discounted, 5 seater chaise lounge. I usually walk in and walk out when I’m just looking but I felt very comfortable talking with Taha and asking him lots of questions. I changed my mind quite a few times, but he was extremely patient. One of the best sales people I’ve ever met. Thanks
Fabulous lounge, fabulous service
I recently visited the O’Connor store in Perth and was looking for a large modular sofa. I was assisted by Saheel and he just made my whole experience so easy. He directed me to the sofas which he knew would be large enough for the space I had and then allowed me time to sit/try out the options. He also assisted greatly when it came to picking the fabric colour, showing other items in the colour options so I could get a feel for what it would look like in a full sofa, not just a small swatch. The whole shopping experience was a delight, the sto...re was wonderfully presented and the furniture was nicely displayed and spread out across the showroom. I felt like Saheel wanted to help me make a purchase but there was absolutely no pressure or ‘sales’ type feel to the interaction. I would highly recommend the store and I can’t wait to receive our new sofa and laze in its comfort!
Great in-store service
We visited the O'Connor store today and were very well assisted by Kim. She was knowledgeable about the lounge we looking at and gave us good advice. She had just the right amount of attentiveness ie helpful but also gave us space to have our own discussion. Highly recommend.
Stylish, comfortable furniture.
Chris was knowledgeable of his products and explained the features of the lounge while actively assessing what our needs were. A great range of furniture and a relaxing buying experience. Really appreciated the samples we were loaned. It helped make colour choices easy. Thank you.
Chris was great
Chris was amazing. Greeted us on arrival and helped us through the store. Went above and beyond to help us make the best choice for a couch to suit our first home. Couldn’t be happier and will definetly be returning and referring family and friends. Thanks Chris!
We spent several days visiting many furniture shops and outlets to find exactly the table we needed to finish the furnishing of our new apartment. Once decided upon, we then checked the product on line and found it was available at several NS Stores. We choose O'Connor as we had visited there before and found staff friendly and helpful. Service from Saheel was excellent. Not pushy in any way and he was able to offer constructive advice when we asked for it. We purchased the coffee table and because we wanted it ASAP, we collected it from Malaga...DC as we didn't want to wait for the delivery which was 8 to 10 days. Loved the product and the service was great at the store and at the pick-up warehouse. Excellent all round - we recommend Saheel at the O'Connor Store and will visit again when needed. I. Vines
Questions & Answers
Customer S.Nick Scali
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