Top builder. Can't wait to get into our new home
We started our journey with Nostra Homes late in 2017, but the build could not start before August last year as the land was not released for title in Mernda Villages until June 2018. Our sales representative Alice Fields helped us out in the best way to finalise the house requirements and design. Ken was great in helping us decide the colours scheme throughout the house, and Diana Monteleone was just the best building co-ordinator in the business I have seen so far along with David Ventura, the site supervisor. We were updated with the build along with pictures throughout, as we currently live in regional Victoria. The only hiccup we had was with the kitchen cabinet maker who initially built the cabinets wrong, but David and Diana handled those issues in a very professional manner, and were finally redone altogether and to our entire satisfaction. We did the final inspection of our house last week and got an independent inspector to do the final inspection. His remarks were that the build and workmanship are of top quality. We have the handover next week, and can't wait to move into the new house. Overall, I will give a thumbs up to Nostra Homes and they are a top quality (and reasonably priced) builder.
From start to finish, we have had such an amazing experience. From going in to the display home, deciding on the house we wanted, to choosing our colours and fixtures, to handover day - nothing was a hassle.
Everyone that helped us along the way treated us with the utmost professionalism. A big thank you goes to Diana, our building coordinator, and Paul, our building supervisor. Without both of them I don't think our process would have gone as smoothly as it did.
If you ever get the chance to build a new home I would highly recommend meeting with Nostra Homes.
Very Happy With Our New Home
The Nostra sales team were brilliant, they were able to add or change items (within reason) without any problem and charged fairly for added extras, no outlandish fees or hidden costs for extra or upgraded items. Same goes for the construction costs, every cost including council fees etc was costed up front with no nasty surprises at the end, unlike some other builders. Ken in the colour & design dept understood our needs immediately and tailored a design package to suit our taste (modern-industrial) while meeting all the developer guidelines and coming in on budget, the result is amazing, we have had tons of compliments. The home is well-built and of solid construction. We did not experience any delays with no-one working on our property for weeks at a time as we have experienced in the past with other builders. With all builds there will be minor issues and we experienced one or two but they were dealt with expediently and we were not left unhappy, Nostra were generally quick to resolve any issues and there were no major dramas left unresolved. We have absolutely no hesitation in recommending Nostra, all the tradespeople were highly professional and worked to make their part in our home the best it could be. Thank you Nostra, we are delighted with our finished home.
Why you should pick Nostra Homes
This is why you should pick Nostra Homes over any other builder in the industry....
After looking through display homes and researching online, we chose Nostra homes to build our first new construction home. Why? Well because of a couple of reasons mainly being that we were impressed by the inclusions which they call "standard" and many other builders had this as an extra $$, the layout we wanted and ended up choosing was something we didn't come across elsewhere & an extra plus being in the industry when you know of trades that have worked for Nostra homes and speak so highly of them and the exceptional quality they produce sealed the deal for us.
The design process was a breeze, we sort of knew what we wanted going into our colour selection appointment but with Ken's great eye for detail and design knowledge he guided us through it & made sure everything tied in together & I'm ever so grateful with how it turned out with so many compliments on those small touches that Ken suggested. We are in love!
During the whole process our Building Coordinator, Diana supported us the whole way through and kept us up to date through each stage & was on the ball with any question or concern we had. She is an absolute superstar! Vince our Site Supervisor was amazing and whom we would of loved to finish the build with but due to high demand during the last stages we had to change supervisors. - Huge special thanks to Sam Hardinge who went above and beyond for us to make sure our house was absolutely perfect!!
If we ever build again there is no doubt in our minds who we will pick... Nostra everytime!
Nostra OK Only
Process with Nostra from start to lock-up stage went smoothly. [Name Removed] was the site supervisor and he was excellent to deal with, up dated me with every step of the build. Quality of workmanship is A1 with high standards except painters (shocking). Little disappointed with [Name Removed] not helping with issues with the storm water pit elevated from ground level which was right next to the crossover which [Name Removed] knew that I was doing horse shoe driveway. Nostra don't like to take any reponsibilty and don't like to fix minor issues. People that build make sure everything is correct before signing the contract because you will be going, hell and back to get it fixed.
Other than some issues after lock-up stage Nostra is still a great builder to build with, and will build again if I had too.
Great job Nostra, but customers satisfaction should be the priority when building homes for clients.
We are so happy with the 4 townhouses we built with Nostra Homes. Very happy with the customer service, we’ve been supported though every step of our build by Kathryn, she was always very helpful and prompt, nothing was ever too hard. Even with the changes in Site Supervisor our homes were always in good hands. Highly recommend Nostra, they have fantastic quality and inclusions and there were no hidden surprises or costs. Overall a very positive experience, I would highly recommend Nostra Homes to anyone that wants a fantastic house
Recommend this builder in a heartbeat !
We couldn't be more happier with our decision of building with Nostra homes, it has been so satisfying seeing a home go from a plan to reality.
Kathryn Goetzl, the Customer Care Manager at Nostra, is absolutely exceptional. She always kept us in loop from the start of the project to finish. She was always willing to hear our concerns and addressed them in a professional attentive manner as per our expectations. Ken Johnstone, Interior Designer was great at our selections meeting. It was hard to make decisions with so much choice on hand but he ensured our choices were functional, appealing and appropriate for the space. Nostra's Construction Manager Sam Hardinge has been extremely helpful, to a point where he made it his personal mission to ensure everything was spot on.Together they make an outstanding team. The house has turned out beautiful. We even had our neighbours comment about how tidy the builders were and the quality of workmanship.
As a customer it is most important that your concerns are heard and addressed. We never had to call anyone from Nostra twice. They all take ownership and act like it's their own house and that impressed me so much that if I ever build again, it will be with NOSTRA HOMES.
Our experience had ups and downs
The start of our build was slow but this was due to land titles etc. Once Nostra got going the build seemed to go smoothly.
Some of the build quality was not up to our standards however and these will be addressed.
We are satisfied with the build and are happy to have our home.
Costs estimated were generally as quoted and didn’t differ a lot.
Happy with the final result
Very happy with our townhouse, the customer service was great and every call and email was responded to promptly and if a question was unanswered I would receive a response within the next day or so.
Appreciated the walk through with Kevin and all items were attended to and rectified prior to handover. I found Kathryn and Kevin very approachable and nothing was a bother and they both answered my queries in a professional and courteous manner.
Third time the charm.
They say communication is everything & at Nostra Homes their Office & Customer Care Manager Kathryn communicates like no other. Kathryn is prompt,so efficient, always available for help & throughout our build there has not been one thing she couldn’t help us with & that to us speaks volume of her work ethic & knowledge.
We have this week moved into our new home & the overall workmanship in the house is great. I feel it’s been built to a high standard.
I would recommend Nostra to my family & friends. Throughout our build we had a few minor things to deal with, as everyone does when you build & we know being third time builders,but we felt like we were in safe hands & now that we have moved into our house they have proven to us we really were in safe hands.
Thank you to the whole team especially Kathryn & our site manager Sam who worked tirelessly to complete our home.
First time build
Building our first home was an overall excellent experience, the majority of problems were dealt with way before any issues could arise. Kathryn our customer care Manager was always there to help, our interior designer Ken was a delight to deal with and always spot on with his colour suggestions. We moved in 2 weeks ago and we are overall very happy with the build. Big thanks to the whole team for their behind the scenes work.
So far Good
Today we signed up the initial contract with Nostra Homes in Albright Estate with Steve. We been dealing with him for over a month now and the handling process so far was good. Received a prompt response for all my requests. A big thanks for Steve to come up with all the ideas to modify the standard designs that suit to my requirements. Hope my build goes smooth with Nostra homes.
An excellent building experience!
Great finished product and stress free experience, couldn't be happier with my new home. It was an effortless process with the build and would recommend Nostra Homes to friends and family. Thank you Vince and Kathryn with your support throughout the build.
My First Home
Building a new home can make you nervous but my experience with Nostra Homes was fantastic. Kathryn, the Customer Care Manager was always very responsive to any of my questions or queries and Vince my Site Supervisor was always very supportive, informative and knowledgeable. What a great team of professional and friendly people.
Thank-you Nostra Homes for supporting me throughout my journey and building my first ever home.
I wouldn't hesitate in recommending Nostra to my family and friends.
We build our 1st home with Nostra.From beginning the process was so smooth .As Diana,Paul and KPI the all done a good job.But for communication Diana is a best .The did start the house straight way .
Our 1st home is perfect for us.Our house was ready before a time .I highly recommended Nostra home.Thank you so much Nostra .
As a first home buyer, I was very nervous with the whole process and after speaking to a few different builders, I felt comfortable going with Nostra Homes as they offered more in their standard inclusions compared to other builders, and they were able to address my concerns before I signed with them.
While it may not have been perfect throughout the entire build, Nostra Homes did an outstanding job in building an awesome double storey home for my partner and I in about 8 months. All the items in the letter of undertaking were rectified before Christmas, and we are very happy with the overall quality of the house.
We thoroughly enjoyed the colour selection with Ken, and we are grateful for the support we received from the Nostra Homes team, especially Kathryn who is very prompt in following up any questions I had and our site supervisor Paul who goes out of his way to make sure I am satisfied with the build.
Amazing quality and service
My husband and I are very happy with the quality and customer service we received. We did not have one problem with Nostra homes as Diana and Ian made it an enjoyable experience for us. They were always there to answer all our questions and solve any problems. I am so glad that we went with Nostra homes and I would definitely go back again for our next house.
Joe and Louise
Nostra Homes - Great to work with from start to finish
We would like to extend our appreciation to the Nostra Homes team. From concept drawings to completion, communication was key and maintained throughout the entire project timeline. Special thanks to Mario, Madison and our site supervisor David for supporting us throughout the whole process. We are very pleased with the outcome. A big thank-you to the whole team for making it a pleasurable experience.
A builder i wouldn't hesitate to recommend
Nostra were a great first home builder for me. All the staff are very friendly. Kathryn was always great to chat to and would always chase up any questions straight away. Selecting colours with Ken was very enjoyable, inspired you with confidence and guidance and the result was great. Our site supervisor Paul was awesome to deal with and was always keeping me up to date with the build. Trades were always very friendly and all done a quality job.
I am in the trade myself as a carpenter and Nostra produced a home I am very happy to live in.
From Imagination to Reality!!!
I really enjoyed working with builders who are great at communication! The team at Nostra works well together and communication was clear. I loved the care taken with colour selection and the ongoing conversations throughout the building process. I have been working with other builders in NSW who lack the clarity and professionalism of Nostra. They have been friendly, fun and very open to making my home suit my needs! Thanks Nostra in making the process really easy and comprehensive! I love working with you!
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