115 reviews
- Post-Construction
In May 2019, Vision One Homes was merged and consolidated with Novus Homes.
Overall, we are happy with our experience building with Novus Homes. The construction phase ran smoothly, and the team was professional, responsive, and approachable throughout the build. Communication was clear and consistent, and we felt well supported. The workmanship met our expectations, and any issues were addressed promptly. We are pleased… Read more
with the final result and would recommend Novus Homes to anyone looking for a reliable and professional builder.
I cannot recommend novus homes enough. The process from start to finish was so easy. From designing the home with Greg and Mel to working with the construction liaison and in house team the process was so smooth. Our site supervisor was fantastic as well. the transparency and communication throughout has made it such a positive experience. Show details
We recently built our home with Novus Homes and had a genuinely positive experience from start to finish. The whole process felt well-organised and transparent, which made what could have been a stressful journey much more manageable. The team was professional, approachable, and always willing to answer our questions. Communication was consistent… Read more
throughout the build, and we were kept informed at every stage. Any concerns we had were addressed promptly, which gave us a lot of confidence in their service.
The quality of workmanship in our home has been excellent. Attention to detail is clearly a priority for them, and the finished result reflects that. We’re really happy with the design, functionality, and overall finish of our new home.
Overall, it was a great experience and we’re very happy with our new home.
Reviews with attachments
- +4
Our overall experience building with Novus Homes has been exceptional. We had always wanted to build with them because of their beautiful designs and high-quality workmanship, and they truly delivered. The entire process — from design, permits and approvals, pre-start selections, through to construction and final completion — was seamless,… Read more
stress-free, and well-managed. The team was fantastic to deal with, with clear and consistent communication throughout. We couldn’t be happier with the outcome and would highly recommend Novus Homes to anyone considering building their dream home.
Our experience with Novus has been great from day one. We met lots of knowledgeable people from Novus throughout the whole process and despite how stressful building can be, Novus was great and really took the time to help us through each process at a pace we were comfortable with. The build time and quality was great. We were kept informed along… Read more
the way, with regular updates. Our client liaison and site manager were very easy to communicate and deal with. We are now very happy to be getting the keys shortly and the schedule and costs have been kept on track and on budget. We would definitely recommend Novus to anyone considering building.
- +1
We had a fantastic experience building with Novus Homes. Everything was on time, well communicated, and stress-free. Huge thanks to Colin, Belinda, Scott, and Hannah for their professionalism and support throughout the process. Everyone who’s seen our home has commented on the outstanding build quality, we’re absolutely thrilled and highly recommend Novus Homes! Show details
This was our third home build, and after the uncertainties following COVID—particularly around material shortages—we were initially hesitant to take on another project. However, after meeting Brad Park from the sales team, our confidence grew. Brad was incredibly helpful from the start and took the time to understand our needs, which made the… Read more
decision to build again much easier.
Once we signed the contract, Novus Homes delivered exactly as promised, with no major surprises or delays along the way.
While the Pre-Start process could be improved—perhaps by offering more helpful guidance or suggestions upfront—it didn’t take away from the overall experience.
A special mention to Hannah, our client liaison, who was excellent in keeping us informed and answering our questions promptly. Also, a big thank you to Jordan, our site supervisor, who was always approachable and ensured the build stayed on track.
Overall, we are very satisfied with our new home and the entire building journey with Novus Homes. It was a smooth, professional, and positive experience. We would happily recommend them to others looking to build.
Moved into our beautiful home in October 2022 and still are so incredibly grateful we chose Novus to build our home & for the wonderful experience we had. I wanted to write another positive review to say how incredible the follow up maintenance is. Recently we had a minor roof leak and Novus respond right away and send someone out to fix it. You… Read more
certainly won’t be fobbed off or ignored if anything was to ever need fixing in the future. In saying that, our home has been built to such a high standards we’ve had next to no issues. Couldn’t recommend Novus Homes enough!
- +3
We decided to live in our new home for a year before writing a review. We started the build process with Novus in January 2021, so was probably the worse possible time to build in WA. To be perfectly honest, we did not enjoy the build process, mainly due to the delays in materials and tradespeople, something that every other person building at… Read more
that time experienced. Ours was a tricky, tight build on a 310 m2 block with a lot of the build on the boundary, and neighbours on both sides so the tradies had a lot to deal with. Novus did not settle for just any tradies so sometimes the wait for a good tradesperson was long and frustrating. We did not appreciate that at the time but after living in our home we understand why it was so important. Quality first! Unfortunately we had a number of different supervisors which caused some stress and anxiety. We did provide Novus with feedback regarding communication during the build which we felt could have been better and they were very receptive to that feedback. Our emails and phone calls were always returned very quickly.
The planning and design process was amazing! Brad, our sales consultant, and Rachael, the designer, listened to what we wanted and incorporated our ideas into an amazing upside down home design.
The standard of the build and the tradies used has been outstanding. The brickies were amazing and internal plastering is flawless. I can't help but admire the tiling to the bathrooms, kitchen and balcony, it was finished perfectly. The cabinet making and design is absolutely stunning and I love spending time in the kitchen as a result. We opted for the Blum system of drawers in our kitchen and they were fitted perfectly, with every drawer front perfectly square. The glass balustrade to the stairway and balcony is awesome.
We have had a few minor issues that needed fixing but they were all completed without question and to our satisfaction.
We absolutely love our new home and if we ever went down the building track again we would definitely consider building with Novus Homes again. I
Latest follow-ups
At 81 building a new home was daunting, but I went ahead with it and selected Novus Homes to do the build. I was kept up to date with every aspect, the portal was incredible, It showed photos of what had taken place. My supervisor was always… Read more
checking up on the progress and nothing was too much trouble for him. As of today I have had handover. So the proud owner of my newly built home by Novus Homes. Thanks also to the staff for all your input and especially to Hannah for all your hard work. It’s greatly appreciated and I enjoyed Our meeting today. And I am Very grateful to Novus. Would highly recommend you to anyone thinking of building.
Follow-up · As I have handover for a few weeks now, waiting for curtains and flooring to be done have just hi lighted the build. It has added “ beautiful “ to what was already “built to my expectations “ after a few found items that needed attention, the supervisor had trades out to the house the next day, can’t fault that kind of work. Very happy how… Read more
In-depth reviews
From the get go - and after having many issues with my previous build - I was looking for a Builder that didn't take short cuts and focused on the fundamentals of building a home that lasts. In what became a very short list of luxury boutique builders - Novus stood out, and as we approach handover having just completed PCI they've proven to be… Read more
what I would consider "a builder for builders".
From the pouring of the ground floor slab and having the grinding/polishing boys comment on how well poured it was/ no cracks etc. To the skylight installer commenting that the roof construction was the best he had seen for 10+ years. I am proud to have built with Novus - and while after a two year process there are of course things we would have changed or done differently. Building with Novus is not one of them.
Greg and Mel in the sales team were fantastic at the start through to Belinda at prestart and Madison, Hannah and Ken throughout the construction process. The team has been great, as well as very patient with all the variations over the last couple of years.
While I doubt we will have any major future problems we have been assured any issues that may arise will be resolved - further instilling confidence that we made the right choice in our investment.
Thanks to the team and Novus for creating the setting for the next stage of our lives as we look forward to raising a family in our new home.
Cheers
Jake and Marli
9 Months, 100+ Contacts, and No Resolution Our experience with Novus Homes has been nothing short of a nightmare. After nine months (post-handover) and over 100 emails and phone calls, we are left with a home that has fundamental issues the builder has failed to fix. On multiple occasions, we expressed our desire to resolve these issues privately… Read more
and avoid public complaints, but we have been left with no other option.
Through the entire build, the lack of service and lack of care was evident from the site supervisors to the client liaison. One of the main factors for choosing Novus Homes was their industry awards that we constantly get emails about. Our experience to date is far from what you would expect from an award-winning builder.
One of the main issues is a costly double-glazing upgrade that does not perform to what we believe a very basic double-glazing standard should be. The builder's managing director has even acknowledged in writing that what was delivered "does not align" with what we expected and after months of seeking a solution, we've been offered a trivial credit and are now faced with over $70,000 in rectification costs to fix their mistakes.
Our 9-month maintenance list is excessive with issues we flagged very early on (we have built before) and numerous PCI issues still have not been resolved.
We trusted Novus Homes to deliver a premium product, but their customer service and quality control have been profoundly disappointing. Our dream home has become a source of immense stress, and we have lost all faith in their ability to resolve these issues. We have lodged a building complaint and are sharing our story because we don't want anyone else to go through what we have..
We started our journey with Novus in 2021. From the beginning our sales consultant Brad was excellent. He was very knowledgeable, clear and an excellent communicator. With design expertise from Rachel they make an excellent team. After a number of revisions we were very happy with the final design. Prestart was a little overwhelming but once… Read more
again the outstanding help, clear communication and attention to detail from Hayley ensured the process went smoothly.
The build was outstanding. Progress was constant with minimal interruptions. Even when our supervisor left Novus, progress continued until our new supervisor, Jordan was appointed. I cannot speak highly enough of Jordan - he is reliable, knowledgeable and hard working. A number of our own trades were also very impressed with his work ethic. Jordan and Hannah certainly were a great team during and after construction.
I would definitely recommend Novus without hesitation. Building is an incredibly complex process but Novus Homes is obviously well managed with strong relationships with its Trades and suppliers making the whole process easier.
Thanks Novus, we love our new home.
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Recent reviews
I'm very glad I chose Novus Homes to build my new house. The people there are very profession and easy to work with. Nothing was too much trouble, including a couple of variations I requested mid-stream. Everything was well managed and on budget. The build took a bit longer than expected but the quality of the workmanship was more important to me… Read more
than the speed of completion and I have a quality home to show for it now. It was reassuring to hear other people, including my independent building inspector, speak highly of Novus Homes. Hopefully I won't be building again, but if I was to, I'd definitely go with Novus.
Compliments to Novus Homes for completing our house to schedule and budget. The design, build and fitout is outstanding. Our build process was positive: We appreciated how we were kept up to date on upcoming work and found their client portal useful. Their tradespeople are skilled and kept the site tidy. We were assigned a great client liaison who… Read more
was highly attentive and could answer our questions immediately or follow up quickly. Our site manager was also very helpful; he accommodated our requests and personally ensured all jobs (including milestone observations) were completed to a high standard.
We moved into our new Novus home nine months ago. I waited for this time to see if any problems arose. All I can say is everything went as promised, the quality throughout is exceptional and only one minor problem with the bbq eventuated which was effortlessly rectified. Novus Homes have been a pleasure to deal with. If I ever build a new home… Read more
again it most definitely will be with Novus, but to tell you the truth, I just can’t see us ever moving from here. This is our forever home. Thank you Novus.
Three years ago, we began our journey by knocking down the old house and meeting with Tony to design our new home. Throughout the build, Brent and Hannah have been an absolute pleasure to work with—guiding us through our very first build. Novus Homes has created a truly beautiful home for us, and we couldn’t be happier. We would wholeheartedly recommend them and are excited to finally move in. Show details
Our experience building with Novus has been excellent. During a time where signing up to build was very nerve wracking, it’s been smooth from start to finish. Our building supervisor treated the house as if it were his own, ensuring only the highest quality finishes. We are absolutely thrilled with the end product, and highly recommend Novus as your builder. Show details
This was our first time building and Novus made the experience as uncomplicated and easy as possible. Communication from the very first meetings to the completion of the house was very honest, transparent and provided easy to follow timelines/instructions. The building inspector and trades we have had coming through after the build were all… Read more
impressed by the quality of the construction.
Particularly would like to shout out our site manager who was available whenever we needed him to be and was very helpful.
We would recommend Novus to anyone who is looking to build.
The whole team were professional & meticulous in what they were doing from sales, architecture, prestart and construction. Perfect jobs & attention to details & ensuring all material used are the best. Thanks to all of you. N&M Georgy Show details
We had an excellent building process with all appointments being managed in a very friendly manner. The build quality was excellent and we were informed about every detail in a timely manner. We are looking forward to creating many happy memories in our new home Show details
Sound feedback for each stage of the build; with any queries or bumps clarified/resolved. The portal system is excellent, with easy access to all documents and your home's progress and construction milestones. Show details
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Working with Novus Homes for our build has been an absolute pleasure, right from the way we interacted with the team personnel, from pre-construction stages until practical completion. The supervisor during the build was always available to respond to any questions or requests throughout... which was very consoling given it was our first build.… Read more
Our concerns were quite a lot! The workmanship and finish have been great, with any minor issues being addressed or repaired promptly. Not mentioning the final look of the build, which is quite spectacular! Building time frames have greatly improved with our home getting completed in 18 months or just under. In fact, there were hardly any moments of inactivity. In terms of costing, there were no major additional costs except for the changes we had made after the building agreement had been signed. Simply put, if we were to build again... we would happily engage the same construction company, Novus Homes!
Venencia and Vitalis
Novus Homes were always realistic in achieving their time lines. Communication with staff was really good with prompt responses. Site supervisor was available whenever we wanted to meet him on site to discuss any concerns. Quality overall is really good and we've received lots of compliments from the neighbours too. We had a few discussions for… Read more
retaining the adjoining property during excavation, which the shire proved to be difficult about, but Novus dealt with it and we had to adhere to the shires recommendations in order to proceed. The final outcome is a beautiful home to live in during our retirement years. We would highly recommend Novus. We did end up paying more than we'd initially hoped, but only because we chose quality verifications to match a quality home.
I have thoroughly loved the experience of building our forever family home with Novus Homes. I knew that we would only ever do this once, so I wanted to enjoy the whole process and I am so pleased to say that I have! All the staff at Novus have been wonderful to work with, from design through to completion. The quality is exceptional, the… Read more
communication is top notch and there were no unexpected costs. It is funny how many people responded negatively when we said that we were building, it was nice to surprise them and to say that we loved it! Thank you for our beautiful home!
We recommend Novus Homes for your quality house build. We found that when we were searching for a reputable building company that specialises in two-story homes, we discovered that most builders offered (EPS) Expanded Polystyrene for their second stories. However, we were hesitant about using EPS for our build, as there wasn’t much evidence of its… Read more
durability and longevity. That’s when we found Novus Homes, a company known for their quality brick homes of modern design with great street appeal.
Working with Colin Samwell from various display homes was a fantastic experience; he took the time to ensure we were comfortable and helped us modify one of Novus Home's reverse living designs to perfectly fit our needs without feeling rushed. The interior designer was also incredibly helpful and knowledgeable, guiding us through colour choices and design elements.
Additionally, our original site supervisor, Sean Lynch was excellent. We appreciated having direct communication with him where he listened to any concerns we had and also sorted any issues promptly. Overall, our experience with Novus Homes was exceptional, leaving us with a beautiful well built double brick home that we are so proud of. We can’t wait to enjoy the ocean views and sunsets from the balcony of our amazing home.
We had an excellent experience building with Novus - Adrian(building supervisor) was very consensus, answering our questions and very helpful through hand-over (pointing out things the inspector we used missed). Madison looked after us from the office patiently walking us through the process. A big thank you to Colin (our initial contact/sales)… Read more
was a real great help through preselection and ensuring the modifications we wanted were incorporated. Overall a wonderful group of people to work with.
Cox Residence – Lovely people to deal with Thorough process leading up to starting the build Great www portal for our use Novus always set achievable deadlines and always met them High quality work with very little remediation required Very reasonable price Job completed in 15 months which is very impressive given the state of the building industry in 2023/24 Show details
Quality work and a friendly team – TLDR - Good quality build, friendly and approachable team, good project management client portal, but expect delays. We built our home with Novus. This was our first build so we don't have any other reference points, other than builder experiences that others shared with us. Build quality: We had an independent building inspector accompany us… Read more
for the PCI. The report he provided only had a 1.5 page list of defects, most of which were cosmetic and/or easily rectified. Given the war stories one hears, ours turned out better than we anticipated.
Friendly and approachable team: We had Mike, Olivia, Natasha, Madison, Scott, Adrian, and Jon working with us at various stages of the build. All of them were friendly and approachable. We never felt talked down to or like we were being a nuisance to them.
Client portal: We found the portal so useful for document management and tracking progress. Ultimately, there is no substitute for talking with someone from their team to get live updates on the build, but when you're daydreaming about your new home being finished, it is nice to be able to log into the portal and see what is coming up next. There is also a maintenance portal for jobs to be submitted for rectification post-handover. We haven't had to use that yet but it is nice to know it is there.
Delay: The contract documents were signed in October 2021. Slab went down in about June 2022. Anticipated completion date at the start was October 2023. PCI was in October 2024. To be fair, the whole industry seemed to be plagued by delays so we don't blame Novus. We also got the impression they preferred to stick with contractors whose quality of work they were familiar with, even if it meant delays.
A big thank you to the team at Novus for all their hard work, professionalism, and customer service. We would not hesitate to recommend them to others looking to build.
Great build with the Novus Homes team – We've recently taken the handover of our newly built home from the Novus homes team -- yay! It has been an excellent experience getting the home built from the Novus team. Thanks to a countless number of pre-construction and construction team members, our home has come to life. There are a number of special mentions in the team, incl: • Adam who… Read more
did our custom design and just nailed it. • Greg and Mel, who helped us navigate the initial sales and design stage. Beth for pre-construction selections. • Natasha during the construction and post-construction phases. • And the most kudos to Enzo, who has been an excellent Site Supervisor • Paul and Vince for providing the right support to the team to deliver the project within decent timeframes considering the tough situation that the building industry was going through.
We were happy with the overall result and the communications throughout from the team during all the stages.
Splendid effort there guys, and we do not hesitate in thoroughly recommending building with Novus Homes.
It was a lengthy process and overall good experience – We built with Novus during Covid period and it took long time to complete. We had good communication throughout. Enzo and Natasha were supportive and listened to us well, responded on time. We took lengthy time drawing the house plan and Mike was very patient throughout. Show details
Thank you Novus – We have just taken handover of our new home built by Novus. From the first meeting in the design phase to handover has been an absolutely terrific experience. Novus were very open regarding the time frame to build the house in the current climate. Communication on the progress of the build was excellent, and the use of the online portal allowed… Read more
us to keep up to date with the progress. The finished quality of the house is outstanding and the workmanship of all trades is first rate. Special thanks to Natasha (customer liaison) and Brent (Site Manager) who were extremely professional in their role, but so personable and super easy to deal with. If you are looking for a builder who will construct you a beautiful home, with a great team of employees, and no issues or hassles then I would thoroughly recommend Novus Homes.
Great build with Novas homes – We built a beautiful house with Novus homes. It took awhile because of Covid. Our Supervisor of the build was great and managed our build very well. The quality of our our house is fantastic, we have even had trades people commenting how great it is. We are now 6 month post construction and have had a few issues, but Novus have been quick to send people to fix it. Show details
Quality Build! – Very pleased with the quality of our home. Any troubles we had were quickly rectified by the Novus team. The build cost all remained the same throughout the duration of our build. We are looking forward to creating many happy memories in our new home! Show details
Overall - very pleased with our home, worth the wait – Our home took longer than we anticipated, but we never thought much of it, as we were assured that we would get quality, plus some of the issues were beyond the builder's control (eg. scaffolding supply, or availability of brickies). We were delayed several times, and extensions were necessary. This of course meant we were paying both rent and our… Read more
mortgage. We finally got keys when we needed our home the most, and Novus were very keen to help us have access to the home ASAP, despite a few omissions that needed to be done when we moved in. Well, that is the down side, now for the up! Novus were always open to communication with us, from the original architect to the final handover. We wanted a stress-free build, and we got it! The final site manager (we had to rotate through a few) has been a true blessing, as well as our office contact who was available via email/phone when we needed a chat. They were honest about materials, changes to orders, variations, etc. We paid more to get the quality we needed, and we are very very happy with our permanent home now. Very proud too, as our home stands out in our street. Teething issues were addressed ASAP, depending on the availability of respective tradies. All tradies were pleasant, which to me speaks volumes of how Novus treats it contractors. Probably not going to build again given our stage in life, but if I were to, Novus would be a clear favourite, hands down.
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