Reviewer Photos & Videos
Do not trust O'Brien Glass!!! Terrible!!!
Do not trust!!! Do not trust!!! Do not thrust O'Brien Glass!!! They will tell you that they can do it right away & do it for the cheapest price. Then you pay your deposit. Then they get to your house & up the price $150. I do not want that man in my house again. He was rude & very negative. Im now trying to get my deposit back now. Do not trust...
Poor service just one 1 phone call
I called Obrien's earlier this morning and a consultant return my call. This was a call for a new shower screen.
I dealt with them years ago and they were excellent , but this call was a very unpleasant experience.
The consultant who rang me back was rude and uncaring and claims they wanted to charge me $ 350.00 to do an asbestos test just to remove a shower frame. This is even before a quote took place.
He then terminated the call when I questioned the asbestos test. No other shower place has even mentioned this at all and didn’t even ask about the age of my house.
Takes the money and run
Booked 3 home window replacements and paid deposit. Agreed by phone with them on day and time. Took time off work but they never came. Had to chase them and said they were there a day before. Was going to take another week before they could come again.
Home not secure or safe for 4 year old. Was offered immediate replacement if I paid for after hours service. Unreal!
Got another person to replace windows next day and saved $800.00 odd dollars. Now I can’t get my deposit back. Told them it was done by another but still they try to book me again to do a job that someone else did. Poor service and excuses and will never use their services for anything.
Outstanding! Friendly, professional and very honest!
Dean is one of the most awesome, down to earth tradies I have ever had in my home. He happily advocated on my behalf and provided a professional, quality product at a very affordable price. If you’re in Sydney and you need glass fixed… Ask for Dean!
Great products, Excellent service
Prior getting our broken window glass replaced, I took few quotes. O'Brien was little bit dearer than others, but the lifetime guarantee, knowing that the service is backed by almost 100 years old Company, the bit extra price was well worth it.
I also manage to speak (in person) few technicians of other service providers and I cannot compare the professionalism shown by the O'Brien technician vs others. One of the technician of a different service provider came to my door while smoking!
People, if it is for Glass replacement work, look no further, O'Brien is the only option and well worth of the money that you will spend.
Really BAD Customer Service
Had the worst experience with O'Brien's. A 1800 x 600 fixed outside window shattered in our toilet on Saturday. We rang O'Brien's and spent twenty minutes on the phone to get through to a real person. Then we were told someone would ring back within the hour. Over four hours later at 8.40pm we got a called from a call centre. Explained it was toughened glass and asked for a quote, we were told it would be $580.00 to have it done in a Sunday and $343.00 if we waited until Monday.
We opted to wait until Monday. The installer rang at 1.30p...m, we again asked him about the cost. He checked his system and said it would be $343.00, as quoted. A really nice gentleman arrived at 2.30pm and looked at the window and said that they didn't tell him it was toughened glass and he didn't have any with him, only laminated glass. He rang his office and the price had now gone up to $750.00, over $417.00 over the original quote. But they would do a deal at $$650.00, which is still over $300.00 of the original quote We told them that we were NOT prepared to pay nearly double the original quote so he left. We contacted another glass replacement company and got another quote for $520.00. I would never use O'Brien's or recommend them to anyone. AND don't believe a word their Call Centre or Ads tell you.
Not really impressed
We had thought of changing the bathroom before the screen shattered. Thought they could have been more helpful. We needed suggestions and advice. They just wanted to repair and leave
Immediate Friendly Help
I needed two small windows replaced as a matter of urgency. I called on the Friday and the job was done on the following Monday. Friendly simple straightforward and skilled service. Great job easily achieved and for a competitive price.
Well done O’Brien Glass.
We had 12 men on site to lift the glass into place. They all worked well together.
Andrew & John stayed back late to finish the job. Attentive to detail and tidy.
Great friendly service
Thank you Andy for your professionalism and nothing is too much trouble attitude. I would have no hesitation in using your services again based on this quality service. They ended up coming a day earlier which was fantastic and I was charged exactly what I was quoted initially over the phone.
Great experience with O'Brien!
I called O'Brien for a smashed window on the front door. The staff were very helpful immediately and sent some one to fix it that same day. They did a great job and it was a pleasant experience!
Very happy customer
Glazier arrived on time, glass replaced quickly, he was a very tidy worker, we wouldn't know it was broken he was so tidy. All staff were friendly and easy to work with.
Amazing Customer Service, Friendly and Efficient - don't use anyone else on the Central Coast
AMAZING. I have dealt with this company multiple times over 6 months. always receiving consistent and efficient service, friendly staff, who show up on time. Nothing is ever a problem.
Cat Door experts
Needed as Cat door installed as a new resident, rang, they came and checked, quoted and with quote accepted booked it all in and then came as arranged and installed, at time stated took old glass away
Great job done on time
We got 3 quotes and O’Brien met the lower one. The technician was on time did a great quick job and diligently cleaned up afterwards. Pitty this survey site is harder to use than getting the job done!!
Other Home Renovators
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.