O'Brien Vehicle Glass

My insurer, Allianz, has an arrangement with Obrien providing a direct link to them in their claim process, so I used them. I recommend you DO NOT!! My returned Range Rover, in addition to a new windscreen, had its, A) reversing camera not working B) windscreen squirter broken C) internal flashing loose with 1/2 of the clips broken or lost, D)… Read more

exterior parts replaced out of alignment, and E) debris left in the vehicle. After discovering all these issues, over the next day or two, I approached Obrien Osborne Park, they denied breaking anything but offered to take a look at the camera and aligning the parts. I had photographic evidence that they had broken the squirter where it runs through the wiper motor. They, reluctantly, replaced the entire motor. I fitted this and rectified the other issues, afraid that such incompetence would likely cause more damage if they attempted to do the work. Again, I implore you, do not use Obrien glass!

Great communication from the company and the tradesman meant I was in the loop for the day and time of the work. Clean perfect job and nice people. Good as new Show details

Insurance preferred we used O'Brien's. Could NOT get through on the 1800 number after trying for 2 days. Wrote to them on Messenger and they had a person call me back 2 days later. He made a booking at a workshop far from our premises even though I… Read more

pointed this out and said he would confirm it via email - he never did. 2 weeks later we got a call from the workshop saying where are you? Took the vehicle in and when we got back to the office they called and said come and get your car, the replacement windscreen was cracked. Cannot get a hold of anyone to say what's happening - they won't hand out the individual branch numbers so bit hint - DO NOT USE O'BRIENS. Spend more money on training staff rather than tv ads and you might become a decent company

I made a random decision today to go visit O’Brien AutoGlass in Arndell Park to fix a couple of car window issues I had been putting off. I was immediately greeted by a friendly technician who quickly checked one concern I thought was a crack in the driver’s window. It turned out to just be the tint, which was a huge relief. I also had a problem… Read more

with the passenger window being unstable when wound down. Despite a busy schedule, Jack took the time to properly inspect and fix the issue within 10 minutes, free of charge. This level of honest, efficient, and genuinely caring service is rare. The team here are a real credit to the business. If you’re looking for a friendly, professional and trustworthy service, I highly recommend them.

A stone chip Wenesday, a phone call to Youi insurance Thursday, and O’Brien Vehicle Glass in Forrestdale WA had it fixed by 1pm on Friday.. All the staff were helpful and polite, kept me informed and even do an inspection of the wipers. And no, not just a upsell technique, they said mine were fine. They cleaned all my windows inside and out as well. Great job Show details

Positive final experience especially Jackie's friendly helpful positivity which went far above expectations. Stacey's happy efficiency with Jackie on the day of repair offering coffee, biscuits etc made the wait very comfortable and enjoyable Show details

I am entry disappointed with the service provided by O’Brien Glass, in O’Connor in WA My young daughter recently had her car’s side window replaced following a break-in. While the glass itself was fitted, the technician left fragments of glass inside the seatbelt mechanism, rendering it completely unusable. When she raised this serious safety… Read more

issue, she was simply told the technician was unable to fix it and she was instructed to leave the premises with the seatbelt not functioning.

This is both unsafe and illegal in WA, and can be subject to a $550 fine.

We then had to take the vehicle to another repairer, who fixed the problem within minutes at no cost—highlighting how easily this could and should have been resolved.

Allowing a customer, particularly a young driver, to leave in an unsafe and unroadworthy vehicle is completely unacceptable. This demonstrates a clear lack of responsibility and duty of care.

I would not use O’Brien Glass again and strongly advise others to think carefully before doing so. This experience was both unacceptable and avoidable.

I've broken a few car windows when cutting lawns for clients. I always get heaps of quotes and O Brien is always by far most expensive. Maybe stop spamming ads on TV spending millions and pass that savings onto customers. Get more competitive prices.. RIP OFF Show details

These guy's suck, they're too big and don't care about customers anymore. NRMA sent me to them. 1 month to order the glass, 4 delays and 2 months later they refused to give me onsite service (as agreed) said they were too busy. I said I'll wait for next month... No... 6 months... too busy. They said. I told them that's impossible. They refused… Read more

point blank. NRMA sent me to Instant Windscreens in Wollongong. I spoke to them yesterday. It's already fixed. I won't be using O'Brien glass for anything from now on.

Travelling back from Townsville on Sunday I noticed a tiny stone chip on my widescreen - 2025 GWM Cannon - 5000km travelled. I rang Windscreen O'Brien on Wednesday and spoke to a very helpful Call centre guy in Sydney. he booked me in to our local Mackay branch that afternoon. The experience when I got there went downhill rapidly. I drove into the… Read more

double lane driveway and as I got out of the car an angry employee told me to move the car as it was in the way and cars were going in and out. They were neither busy nor had cars coming in and out so I politely informed the person that I would go in and see the lady in the office. She was very helpful and the technician and I went straight out to the car and inspected the windscreen. he eventually found the tint chip and said no worries we will have it fixed within half an hour. I left the car with them and half an hour later received a call from the technician informing me that they could not fix the windscreen as they had caused a crack while trying to inject the solution. I made my way to Windscreens O'Brien and suggested to the lady that surely they should have known that this could happen. She replied that they do and it is a risk we take. My response was that I was never told there was any risk and that if I had have been told that i wouldn';t have been there as the chip was minuscule. we than had an unhelpful conversation leading to her suggesting I speak with the manager Hillary. Hillary was rude from the get go not even introducing herself but going straight to the car and saying that the crack has grown while sitting in the sun and that they know there is a risk and that the technician should have told me. I said yes the should have but he didn't and repeated that I would have left if they had told me there was a risk. She became aggressive telling me that he is only an apprentice (not my issue I said) and he should have told me. She told me that O'Brien's take no responsibility for windscreens. She would not tell me who I could escalate my concerns to and told me to leave her property. I said that they had cost me $2K by fu$%ing up my windscreen. the issue then became that I had sworn at her - not an issue at all and actually said calmly and as social language. She intimated that she would get me removed by the police. My concerns; 1. I would not have gone ahead with the work if i had known there was any risk 2. Poor customer treatment 3. Cost to me 4. All they seemed to care about was "do you have glass insurance? - that will cover it" ... I wonder if it was poor workmanship knowing, or believing, that they could get a full windscreen replacement out or it?

I believe that I am entitled an apology for my treatment and that they should replace the windscreen which they destroyed.

My daughter used a dealer to have two cracks fixed at $300. When the second one started to cracked, we called the dealer for some assistance. Due to unfortunate circumstances, my daughter had to suddenly move interstate, so the dealer was unable to assist, refused a refund for the second chip that was no repaired properly. Called O'Brien's and the… Read more

refused to help out only offering a replacement windscreen at a very steep cost (dealer $600, O'Brien'sover $1000). They do not have to honour any of their dealers very poor workmanship. Really disgusted with their customer service. They could have at least asked for the car to be taken to a shop to be looked at to seal it under the lifetime warranty, but refuse to honour it.

Very unorganised, treat customers like trash. They keep making appointments then turn you away on arrival saying the part was not received or it was damaged. Stay away from them. Find someone better for your job. Trash service. Show details

Do not use obrien for your car windscreen. On their first visit to replace my windscreen they turned up with a faulty rubber seal which they were aware about but just thought I would accept it. Now I take my car to get the windscreen replaced at their Epping branch and they can’t replace my windscreen because the new windscreen is faulty. This… Read more

companies quality control does not exist. Do not take your car here to get a windscreen replaced as they will mess you around.

Very disappointing service and poor quality repair I took my Mercedes Sprinter to O’Brien Glass on South Road, Adelaide, to replace the windshield. I dropped the vehicle off at 7:30am and was told it would be ready by 10:30am. This timing was critical, as the vehicle needed to go straight to an 11:00am inspection (it is a touring vehicle and must… Read more

be inspected annually). When booking, I was clearly assured this would not be a problem.

On the day, the job ran late and I was told there were issues with the technician’s laptop used to recalibrate the front cameras (lane assist system). I eventually collected the vehicle late and arrived late to the inspection. To my surprise, the lane assist system was not working, and as a result the vehicle failed the inspection.

I immediately returned the vehicle to O’Brien and asked them to recalibrate the system. They did so, but by then I was extremely late for the ferry to Kangaroo Island, where I live and work. I just managed to collect the vehicle and leave in time.

Unfortunately, while driving, I discovered the lane assist system was still not working. I had no time to return for a third visit without missing the ferry, so I emailed O’Brien explaining the situation.

Their response was that they would “rectify the calibration”, but if the system was still not working, I would need to take the vehicle to Mercedes-Benz at my own cost. This is very disappointing, considering I delivered a vehicle with a fully functioning system and received it back with faults.

Between the delays, missed inspection, stress around the ferry, and an unresolved safety system issue, I am not impressed at all with the quality of this repair or the handling of the problem. I would not recommend this location based on my experience.

I can't believe a large window supplier like O'Brien's cant source a ford Falcon windscreen in 3 weeks. They confirmed 3 WEEKS AGO this could be done, confirmed the day before that they were ready to go and the day of, suddenly cancelled saying they can't do it. In addition, we were lied to by being told that the technician rang in sick then got… Read more

called back and told that wasn't right and actually the glass couldn't be sourced and would only be available an additional 3 weeks later.

Have insurance claim front windscreen replacement booked in for 7am this morning. Had a call at 4:45 last night to say call back. No other info but since I was at work I couldn’t call them before they shut. Rocked up this morning to no windscreen. Apparently it can take 4-6 weeks to come from their own depot in Sydney to Brisbane then another… Read more

couple of days to get it to the store. Spoke with the store manager who tried to blame the ‘call centre’ who didn’t give me any info on the phone when it was actually someone from their own store who rang. He admitted this eventually when questioned. He also said delayed glass out of Sydney is common. Seriously? Your main business is windscreens and obviously have a huge insurance contract that you now don’t care about customer service. I now have an illegal unroadworthy car as the crack has spread right across the drivers line of sight and no care or concern for safety from a company who is meant to help. Their answer is ‘O O O not our problem’

Called for chip repair in windscreen. These guys were $100 more expensive than any local business who quoted and they did not provide home service. I had a local guy come to my house and fix the chip perfectly for $120 cheaper than these rogues. obriens also requested money upfront which I find outrageous. Go local guys, there’s plenty of much better locals than this mob. This big franchise is taking the pee Show details