Occom Fibre

Gurdeep was very helpful in assisting with my billing enquiry. As for the connection, it is great. The speed is flawless and a low latency. The only issues I have experienced have been due to opticom infrastructure outages, and occom have been helpful helping me troubleshoot the connection if I have any issues. The only thing I would think… Read more ·  1

would make it great is to have an online portal so users can login and view account/usage info or perform payment tasks etc. Apart from that, highly recommend ☺️

My husband and I had some trouble setting up our internet after moving homes and called Occom for support. I was amazed that after a couple of automated prompts I was put through swiftly to Kuldeep. Kuldeep was incredibly supportive, knowledgeable, and professional and worked with us step by step until our internet was up and running smoothly.… Read more ·  1

Kuldeep explained everything in terms we could understand and helped us configure our router/modem by talking us through the whole process. Kuldeep gave us some extra information that also allowed us to move the modem into a more suitable spot in our house which was incredibly helpful. Thank you Kuldeep for being so amazing and patient and helping us get connected quickly!

Horrible customer service. Internet went out not because of Occom internet but because they use Opticom equipment in the background. The Opticom router equipment that was already in the apartment before we moved in suddenly died. Since this is a separate company they couldn't send a technician out with a new router for over 5 days. The only… Read more

compensation they offered was not to charge us for the days without internet. That's it! Nothing else. Very unsatisfied customer!

JUST GO WITH LEAPTEL Yeah- don’t bother going with these guys. Call centre doesn’t care about you, if anything is too difficult they will just throw you off with words like “escalated” and “level 2” “level 3” team. I had an issue with opticomm,… Read more

and it got too difficult that they just gave up and not even bother trying anymore and left it with them, for two weeks it was stuck in limbo.

LEAPTEL literally fixed it and figured it out in a day, they know what they’re doing and they have a far better customer service line than Occom. Not to mention LEAPTEL updates their plans for Opticomm.

Live chat is really handy when the representative is so helpful, I had very good experience with OCCOM , while Gurdeep was helping out. Highly recommend the service! Show details

Another great experience with technician Anthony. He consistently provides outstanding service. Anthony is professional, reliable, and takes pride in his work. He explains things clearly and makes sure everything is working perfectly before leaving. It’s always a pleasure dealing with him. Highly recommended! Show reply

Gurdeep is super nice and helpfull - he is the only one that solved all my issues in one go: change my mobile number in my internet account, change my card details, and check my internet speed!!! 5 stars for him (I am not sure if my internet is fiber or NBN fiber, I pay $120/month - please check out which service it is) Thanks so much Gurdeep Khanh Chu Show reply

Like most companies joining is simple and pleasant. But if you require assistance that's when you realise the lack of customer service. You ring technical support and it's always turn it off and on, and see how that goes. You ring back same fault finding technique. Explain already tried that, ignored. Anything you say ignored. They seem to have a… Read more

script and nothing can deviate them from it. When you ask to speak to someone else maybe manager, ignored. My internet does not work but company refuses to fix then wants 30 days notice to leave. Fixing is not repeating same steps. Turning everything off every 20 to 30 minutes is not fixing issue.

AVOID!!!!! Ignore the positive reviews, obviously by workers there or friends/family of them. I’ll try and make this short but it won’t be. Where do I begin. From disconnected internet 3 days before my wedding, spending the days leading up to my wedding fixing my internet because I had last minute planning (why I stayed with them since then,… Read more

idk). To now when I’ve tried changing to a better provider (for those who can only get opticomm, go with Superloop or literally any other provider).. occom sent me an email about a disruption (service churn) to my service. Called them at 4.40pm to find out what they're talking about, the first lady rambled and didn’t give clear info, was so focused on trying to retain me as a customer (couldn’t even offer the same discount as the new provider). Told me there’s a 30 day notice period for cancelling a service (this is important) and she’d transfer me to tech support for reconnection of my services until I serve the 30 day notice period. She disconnected the call. I called again, selected tech support number. Got the same lady. Disconnected again. Called a third time, got a new lady and I asked for tech support direct number. She randomly played a pre recorded message about the recording ending over the top of her saying something. I said sorry? What did you say? Disconnected. Called a fourth time and got a reasonable guy who apologised for the first 2-3 women I’d spoken to. Said he’d try and reconnect the service and if I’d have called before 5 he’d probably had it connected. I told him it would’ve been before 5 if they’d actually put me through. He apologised again, tried retaining me as a customer I told him not after the experience I’d just had. He didn’t even fight that lol he just apologised again. I called Superloop. Explained the situation. They said they’d cancelled the new order on their end. Called occomm back and said it should be canceled now please reconnect my internet (at this time, we have no internet with anyone). She told me it’s still connected with Superloop and tomorrow they will check when Superloop have disconnected then they will put the order back in for internet, so basically, 24-48 hours before we get internet back. My husband called them and informed them that as we are not on a contract, they are not allowed to enforce a 30 day notice period as per the ACCC and it is illegal. He told me to check the internet after that phone call. Low and behold, it’s magically working again. They called me, said they talked to him (ps, I don’t believe he’s authorised on the account technically but glad they avoided the privacy act for this particular situation coz I was DONE dealing with them). I asked why it wasn’t until they were threatened with legalities that the internet was fixed. No answers. Thanked her for fixing it. She also waived the 30 day period. We’re only paying until the end of the billing cycle we’ve already paid. So she knows they’re f’d for even saying that IN WRITING. AVOID AVOID AVOID.

Thank you Occom for upgrading my internet to your fastest lightning plan and selling me a $250 router to go with it - without actually checking if my address was eligible for those speeds! Well your customer service agent was kind enough to call the following day and change my plan, however, no mention of substituting the modem for the base spec… Read more

required for the lower speeds. Very deceptive and poor customer service. After some back and forth with a new customer service agent a month later discussing my frustration with being ripped off an additional $130 due to the previous agents lack of process, the onus still falls on me to return the new modem in exchange for the cheaper model for a PARTIAL refund.... so after deceptively selling me a more expensive modem that I don't need, I'm supposed to waste more of my time to resolve your poor customer service? No offer of waiving my monthly payment - considering its likely I won't have access to internet for around 2 weeks while I'm waiting for you to receive the old modem so you can send the new one? No incentive at all to stick around and continue using your service as an existing customer for 4 years? It's ridiculous that immediately following my initial upgrade you're requesting a 5-star google review, which I happily obliged. Now updated to 1 star, not only for the initial mistake but for how poorly it was handled when I followed up. Don't make excuses for someone's "mistake" just own it and try to do the right thing by your customers.

The service was excellent, issues were resolved promptly, and I was very pleased with my experience this time; the customer service team were also very friendly. Show 2 replies

I successfully set up my internet after asking Gurdeep for help over the past few days!! I am English learner, but thanks to Gurdeep I was able to connect everything! He was very kind and explained everything clearly! Even though it was my first time he helped me step by step! If there were an employee of the month award, I think Gurdeep definitely deserves it!!!!! I feel very lucky that Gurdeep helped me! Show reply

Thank you to Sonia who helped me set up my new internet connection. She stayed with me guiding me through in every step possible. Overall I had the best experience over the phone with Sonia. Super helpful and such a friendly person. Much appreciated your help Sonja. Such a superstar ! Show details ·  1

Hannie carefully helped me solve my problem, which was very helpful given my lack of experience with renting a home without internet during my first time doing so. Show reply

For my newly build property I signed up . I had two customer call, Mr Gurdeep help me lot and gave good rate too. He quickly organised Technician to connect too. Show details ·  1

It was difficult because there was no Wi-Fi connection, but after resetting and resetting, the Wi-Fi connection was successful. It was nice that Gurdeep helped me really kindly when I was wandering around the Wi-Fi connection. I hope the same staff will be connected on the next call.

Needed to update PPPoE details for a new router and Kuldeep from Occom was able to quickly assist it establishing the connection and testing the speeds. The updated router is providing the speeds I need. Show details

I had a very positive experience with Occom Support. Kuldeep was patient, professional, and very helpful. Even though my mobile connection was poor, he carefully guided me step by step until my internet was fully connected and working properly. Really appreciate the support. Highly recommended. Show reply

On the first day after moving into Box Hill, I discovered that the new place already had an Occom router installed along with a clear application guide explaining how to sign up, with very detailed information about the plans and fees. After searching online, I found many fair and balanced user reviews about this company. What impressed me most… Read more

was that their service quality truly matched those reviews. From application to activation, everything went smoothly, and customer service provided patient, efficient, and supportive guidance throughout the entire process. It was a very satisfying experience!

The lady at Occom was very helpful in setting up my router. She was so patient and knowledgeable as some of my phone sockets were not working and she sorted it all out. Her name is Priyanka. Well done and thank you Show details

Today I have to talk about my service. I have many questions and the conditions, but Gurdeep can solve all my problems as well and help me to fix my concerns a lot. Thank you very much for your CS Show reply

Gurdeep is the best. Everyone needs to learn from him. I was on a time crunch and he fixed my wifi super quick and was very nice. We need more Gurdeep’s in this world, everyone should be like him. Show reply

Hannie was my customer service representative today. She helped me resolve my prepaid mobile phone issue very patiently and meticulously. Occom is highly recommended. Show reply