Occom NBN Fibre
Part of Occom  4.5 (537)

Occom NBN Fibre

 Verified
4.3

139 reviews · Statistics

PositivevsNegative
85% · 11821 · 15%
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Adequate Speeds Yes (52) · No (17)
Value for Money
3.9 (80)
Transparency
3.9 (78)
Customer Service
4.2 (85)
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Reviews

Occom › NBN Fibre139 reviews
Dennis
DennisQLDSouth East Queensland, QLD4 posts
  NBN 50/20
Gleezel Bautista
Gleezel BautistaQLDSouth East Queensland, QLD
  NBN 100/40

Exceptional Assistance with installation

We recently received our router but had difficulties with the setup. We contacted OCCOM and were connected with Muskan, who provided exceptional assistance. She patiently guided us through the step-by-step process of properly connecting the router. Her patience was especially appreciated as we needed time to understand each step. Remarkably, the entire setup was completed in just 30 minutes, and we now have Wi-Fi. My initial impression is one of genuine surprise at the speed of the connection, and we are truly grateful it's working so well! Show details
rakenna P.
rakenna P.
  NBN 100/40

Awful

Awfully slow and difficult to deal with when the service drops out after a power outage. Over a week this last time of being asked to do the same thing over and over again. With instructions by people who can't understand me, and I can't understand. Show details
Occom
Occom   DM   
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Helen G
Helen GACTCanberra 2600, ACT
  NBN 100/40

Excellent assistance to set up

I am useless at IT things. My service assistant Sandeep assisted me to set up my modem using sms and photos and she made it really easy Show details
Amz
AmzQLDSouth East Queensland, QLD6 posts
  NBN 100/40
Vivian
Vivian
  Fair Incentive NBN 100/40

This is perfect

Very thankful to the help provided by Cookie! Strongly recommend.
Value for Money
RON
RON
  NBN 100/40

Great customer service

Requested to move my internet service. Customer service was helpful and responded quickly.
Anncel
Anncel
  NBN 50/20

So far, so good

Our internet was transitioned from Velocity to Opticomm and we chose OCCOM internet. It was fairly seamless and efficient and people were easy to deal with. This is our first day and so far, so good. Lady I dealt with over the phone, Diksha, about a small connection issue, was polite, patient and helpful. Show details
Abdel
AbdelNSWSydney, NSW
  NBN 50/20
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Kathmc
KathmcNSWHunter Region, NSW4 posts
  NBN Fibre

Tech support by Guri

We had trouble getting everything set up and Guri got it sorted within a few minutes. Show details
Parth
Parth
  NBN 25/5

Best customer service

I am happy to be with Occom. They have very excellent service from the first day since I have ordered new model and activation. I have had problem in activation so I called customer support and an assistant named BHAWANA guided me through right way. She is very keen to provide customer service and I am looking forward to use internet and hoping that it will be not the same like other companies where first few months great and than low network or loss network issues in pick hours. Show details
Melcolm Zwarts
Melcolm ZwartsVICGreater Melbourne (Outer), VIC
  NBN 100/40

Connection of routers

I just wanted to say that this person RahiT.T was one of the best customer services in many years so professional and even if it was past 5pm he helped me set up my routers right to the the end this person NEEDS TO GET THIS RECOGNITION!!!!! BEST BEST BEST SERVICE EVER, PATIENCE IS A VERY GOOD FACTOR OF THIS PERSON, WELL DONE MATE WELL DONE!!!!!!!!!!!! Show details
Value for Money
Transparency
Customer Service
andre.louhanapessy
andre.louhanapessyVICGreater Melbourne (Outer), VIC2 posts
  NBN 100/40

Brilliant

Great speed and when i had to troubleshoot Rohit T helped me and solved all the issues i had Show details
Mr Chen
Mr Chen
  NBN 50/20

Perfect

Great service throughout your life,perfect online service I have ever received
Anna z
Anna z
  NBN 12/1

Helpful support team

I was having trouble connecting my internet after getting a new router, Diksha was so patient and helpful in every way possible, thank you!
Customer service is usually painful with internet providers, but occom is reliable and stress free

Questions & Answers

No questions yet. Read all questions about Occom.

Details

Compare all Occom listings
Occom Fibre
Occom Fibre4.6
(306)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.88$89.88$64.88
Typical Evening Download Speed 45Mbps90Mbps23Mbps
Promotional Monthly Price $64.88$79.88$59.88
Promotional Offer

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

Max Upload Speed 20 Mbps40 Mbps5 Mbps
Max Download Speed 50 Mbps100 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandalone
Service TypeFibre and NBNFibre and NBNFibre and NBN
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Extra Information

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