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Online Travel Insurance - Comprehensive Plan

Online Travel Insurance - Comprehensive Plan

4.1 from 155 reviews · View Statistics

Reviews

  • Value for Money
    4.1 (46)
  • Transparency
    3.7 (42)
  • Customer Service
    3.6 (39)
  • Claim Resolution Time1-2 weeks (4), 1-2 months (4), <1 week (3) and 2-4 weeks (1)
  • Claim ApprovedYes (7) · No (6)
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Brian S.

Brian S.South East Queensland, QLD

Don't bother

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 months
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2020
Claim ApprovedNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance
Darren bryden

Darren brydenGreater Melbourne (Metropolitan), VIC

Disgusting

published

This was the first and will be the last time I use this company, currently stuck overseas, what am I covered for, sorry we cannot help you this is clause blah blah, that being the case how did you continue to sell policies. The policy appeared to be fair value until asking for assistance, speechless and stranded. Thanks for nothing

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Darren, I'm very sorry to hear about your situation. I will send you a private message to get further details so I can assist. Kind regards, Tegan

Larissa

Larissa

  • 2 reviews

The No Cover Insurance

published

Only pay for this insurance if you require NO COVER. Corona Virus is devastating. I paid for our insurance in September 2019 well prior to Corona hysteria. Of course a pandemic isnt covered. Our travel agent went broke. Of course insolvency isnt covered. This insurance company simply want your money with absolutely no intention to service or pay on claims that are completely out of our control. This is why one buys insurance. This has been a complete rip off. So disappointed.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim ApprovedNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Larissa, I'm sorry to hear you were disappointed with the outcome of your claim but thank you for sharing your feedback. Kind regards, Tegan

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Bejoy Menon

Bejoy MenonPerth, WA

Ideal for short overseas trips

published

Easy to set up. Fortunately no need to make a claim. I have used this company twice. Once for me and my wife to Bali and now for my solo travel to India. Police to has good value for premium paid.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Great to hear Bejoy!

Grateful

GratefulSouth East Queensland, QLD

  • 2 reviews

Policy was good value

published

Policy was good value. Didn't have to use it so can't comment on the claim process.
Fast and easy to set up online at best price i found online.

Having to use words up here!

Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review!

Covers everything necessary

published

It was easy to set up and decide which cover to choose! We had to make a claim due to airline cancelations and rebooking additional flights and we are in the process of getting our claim back! This is the first time we have used this insurance company and I'll definitely be using them for our next trip!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimTravel Delays/Cancellations
Claim DateFebruary 2020
Claim ApprovedYes
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's so good to hear! Thanks for the review.

Andrew

AndrewSouth East Queensland, QLD

It's so rewarding knowing with peace of mind that in the unfortunate event something unforeseen happens while travelling

published

The process of going through the quote and ease of use was very good. The value of the policy was exceptional. This is our first time to try Online Travel Insurance and won't be the last.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Fantastic to hear! Thanks Andrew.

Roland

RolandSydney, NSW

Quick & Convenient Cover

published

This insurance cover was easy to review and complete online within minutes. Fortunately I didn't have to make a claim but it was good to know if something did go wrong there was backup.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's great to hear, thanks for the review Roland!

Great value for the money

published

I've used this company three times and think its great value. It was really easy to set up on line. Will definitely use again and recomend to family and friends when they travel

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the recommendation Teena!

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Lisa

LisaPerth, WA

Hid that they weren't covering disruption caused by Corona Virus from the 31/01 onward

published

I feel tricked! When I brought travel insurance to Bali during the time of Volcanic activity the company made clear that they weren't covering this in their policy. Online Travel Insurance should have done the same with regards to Corona Virus rather than hiding in deep somewhere in their T&Cs . Very sneaky!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
Kazollah

KazollahGreater Melbourne (Inner), VIC

Felt peace of mind

published

I thought this policy was great value and so easy to sign up. Thankfully I’ve not had to make a claim, will certainly get a quote when I travel again.

Value for Money
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's good to hear - thanks for the review Kazollah!

cyloh

cylohEastern suburb of Melbourne

  • 3 reviews

Did right by us

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult and Child
Claim Resolution Time1-2 months
Type of ClaimMedical
Claim ApprovedYes
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Cyloh, thanks for sharing your claim experience and I'm so glad to hear we were able to help you in the US. Kind regards, Tegan

Hilary

HilaryGreater Melbourne (Inner), VIC

Have purchased this insurance on 5 separate occasions and will not be purchasing it again ever!

published
Customer Service
Incentivised ReviewNo
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Hilary, I'm very sorry to hear about that but thank you for sharing your feedback. I have passed it onto our sales team. Kind regards, Tegan

Couldn’t recommend it more !

published

I could not recommend it more. I needed to go to the hospital. I logged my claim, which was easy and quite quick to lodge. They got back to me within a few days. I got my money a week later. They were very professional and did not have a single issue.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time1-2 weeks
Type of ClaimMedical
Claim ApprovedYes
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your positive claim experience India!

Easy to arrange.

published

The policy was easy to apply for, price was competetive. The whole process was simple and quick. I have not needed to claim this is my second time using this travel insurance and I will definitely use them again when traveling.

Value for Money
Transparency
Incentivised ReviewNo
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the great feedback Ester!

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Robert

RobertPerth, WA

  • 2 reviews

Expensive

published

Sadly with a minor medical condition the cost blew out, would I go with them again? probably not, just too expensive and not flexible in their approach. First and last time to use them.

For basic cover then they are ok.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the constructive feedback Robert. We appreciate it and it helps us to continually improve our products, customer service and processes. Kind regards, Tegan

Liz S.

Liz S.Perth, WA

  • 2 reviews

Reasonable price with good cover

published

Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again

Value for Money
Transparency
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback Liz!

Darren

DarrenSouth East Queensland, QLD

Would go anywhere else!

published

We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Teenager
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the wonderful feedback Darren, so great to hear!

mick

mickGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 8 likes

Simple to use

published

I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW.
You never know good travel insurance is until you have to use it. In this case, they were great.

Thank you.

Incentivised ReviewNo
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Claim Resolution Time<1 week
Type of ClaimMedical
Claim ApprovedYes
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your claim experience Mick! Regards, Tegan

Charitha

CharithaGreater Melbourne (Outer), VIC

  • 3 reviews
  • 1 like

Disappointed

published

As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad.
All in all, don't recommend to anyone.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Charitha, I'm sorry to hear you were disappointed with your experience. Is there anything at all I can do to assist or has this now been resolved? Kind regards, Tegan

Page 1 of 8
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Questions & Answers

David

Davidasked

Travel Insurance - Comprehensive Plan

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan

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Details

Compare all 5 Online Travel Insurance
CategoryTravel Insurance
UnderwriterAllianz
Maximum Age Covered 74 years old
Medical Coverage
Overseas Emergency Assistance Unlimited
Accidental Death$15,000
Emergency Dental$1,000
Pregnancy (max weeks) 24 weeks
Resumption of Journey $3,000
Hospital Cash Allowance$50 per day, up to $5,000
Overseas Emergency Medical & Hospital ExpensesUnlimited
Loss of Income$10,400
Permanent Disability$15,000
Luggage & Personal Effects
Theft of Cash $250
Delayed Luggage $500 after 12 hours
Credit Card Fraud$5000 (combined with Travel Documents cover)
Travel Documents / Passport $5,000 (combined with Credit Card Fraud cover)
Maximum Single Item Limit $3,000 (computers, video recorders, cameras), $1,000 (mobile phones), $750 (all other items)
Luggage & Personal Effects $10,000
Ancillary
Personal Liability A$1,000,000
Rental Vehicle Excess Optional, up to $10,000
Motorbike / Moped Coverage Included up to 50cc, optional extra for greater engine capacities in Adventures Pack
Domestic Pet Care Not Included
Special Activities Packages
GolfIncluded
CruiseOptional Extra
Adventure Optional Extra
Snow / SkiOptional Extra
Compare all 5 Online Travel Insurance

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