Online Travel Insurance - Comprehensive Plan

Don't bother – Purchased the highest product for my trip well before COVID (October 2019). Prior to not being able to travel I had sought advice about what sort of cover I would receive in case of a pandemic - no help at all - they said just put in a claim. Due to Government travel advice I cancelled my trip. I only had to claim a small amount as I did a lot… Read more

of work getting refunds and credits for six weeks of travel and accommodation. But they still refused my claim due to no cover for a pandemic. I found the product really does not cover you for anything. I wouldn't bother with this company again - for the simple fact they never intended on covering me. Their decision to not honour the policy was unfair. If the refuse a claim for around $600 they certainly won't bother with those poor souls who relied on this product to cover them and now found they have lost thousands. My advice - don't go near this company - seek alternatives.

Disgusting – This was the first and will be the last time I use this company, currently stuck overseas, what am I covered for, sorry we cannot help you this is clause blah blah, that being the case how did you continue to sell policies. The policy appeared to be fair value until asking for assistance, speechless and stranded. Thanks for nothing Show details

The No Cover Insurance – Only pay for this insurance if you require NO COVER. Corona Virus is devastating. I paid for our insurance in September 2019 well prior to Corona hysteria. Of course a pandemic isnt covered. Our travel agent went broke. Of course insolvency isnt covered. This insurance company simply want your money with absolutely no intention to service or… Read more

pay on claims that are completely out of our control. This is why one buys insurance. This has been a complete rip off. So disappointed.

Ideal for short overseas trips – Easy to set up. Fortunately no need to make a claim. I have used this company twice. Once for me and my wife to Bali and now for my solo travel to India. Police to has good value for premium paid. Show details ·  1

Policy was good value – Policy was good value. Didn't have to use it so can't comment on the claim process. Fast and easy to set up online at best price i found online. Having to use words up here! Show details ·  1

Covers everything necessary – It was easy to set up and decide which cover to choose! We had to make a claim due to airline cancelations and rebooking additional flights and we are in the process of getting our claim back! This is the first time we have used this insurance company and I'll definitely be using them for our next trip! Show details ·  1

Hid that they weren't covering disruption caused by Corona Virus from the 31/01 onward – I feel tricked! When I brought travel insurance to Bali during the time of Volcanic activity the company made clear that they weren't covering this in their policy. Online Travel Insurance should have done the same with regards to Corona Virus rather than hiding in deep somewhere in their T&Cs . Very sneaky! Show details

Have purchased this insurance on 5 separate occasions and will not be purchasing it again ever! – The insurance seems standard and affordable. I have purchased this insurance on five separate occasions in 2 years. I contacted the customer call centre today to purchase this for the sixth time and was absolutely appalled at the representative who was so incredibly rude that I couldn’t possibly use this company ever again. Despite the experience,… Read more

I was still prepared to take out the insurance right up until the end of the call when I had to end it due to the representative’s aggressive and condescending phone manner. I have not needed to make a claim on any of my previous policies but I am highly sceptical about what that experience might be like since the person assisting me to take out a new policy was so unhelpful and blatantly ill mannered.

Expensive – Sadly with a minor medical condition the cost blew out, would I go with them again? probably not, just too expensive and not flexible in their approach. First and last time to use them. For basic cover then they are ok. Show details

It's so rewarding knowing with peace of mind that in the unfortunate event something unforeseen happens while travelling – The process of going through the quote and ease of use was very good. The value of the policy was exceptional. This is our first time to try Online Travel Insurance and won't be the last. Show details ·  1

Quick & Convenient Cover – This insurance cover was easy to review and complete online within minutes. Fortunately I didn't have to make a claim but it was good to know if something did go wrong there was backup. Show details ·  1

Great value for the money – I've used this company three times and think its great value. It was really easy to set up on line. Will definitely use again and recomend to family and friends when they travel Show details ·  1

Felt peace of mind – I thought this policy was great value and so easy to sign up. Thankfully I’ve not had to make a claim, will certainly get a quote when I travel again. Show details ·  1

Did right by us – We travelled overseas for 6 months to multiple continents and countries with a young child (under 2 years old). We purchased the comprehensive policy and after a bit of research (e.g. pricing and reviews), we felt that Online Travel Insurance were good value for money. It was easy to purchase and set up online. We lodged one medical claim (almost… Read more ·  1

immediately when we went to the US) for an adult and child and the process was relatively easy. We kept receipts and took pictures and uploaded everything onto the system. Everything was covered and we were reimbursed for everything within a month or so. They were also helpful with any questions we had as well. We had a relative call them up about the PDS back in Australia and they were fantastic. The customer service rep was information and helpful, even sending through extra details via email for us. If we every travelled again, we would definitely use Online Travel Insurance for peace of mind.

Couldn’t recommend it more ! – I could not recommend it more. I needed to go to the hospital. I logged my claim, which was easy and quite quick to lodge. They got back to me within a few days. I got my money a week later. They were very professional and did not have a single issue. Show details ·  1

Easy to arrange – The policy was easy to apply for, price was competetive. The whole process was simple and quick. I have not needed to claim this is my second time using this travel insurance and I will definitely use them again when traveling. Show details ·  1

Reasonable price with good cover – Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again Show details ·  1

Would go anywhere else! – We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%. Show details ·  1

Simple to use – I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW. You never know good travel insurance is until you have to use it. In this case, they were great. Thank you. Show details ·  1

Disappointed – As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad. All in all, don't recommend to anyone. Show details

Rip off worst company ever did not honor claim don't waste your money deceiving never again so annoyed terrible comp – I Travelled with my family overseas to lebanon and turkey , Our flights where cancelled from the turkish airline for an unknown reason , Me thinking its all good this is what insurance is for i was very mistaken after the all the inconvenience of rebooking flights, hotels, new visas taxis travel distribution , I spent apx $2200 Aud out of my… Read more

pocket and when i got back to Australia i put the claim through , And they responded wanting proof of payments , reason for cancellation from airline , hotel booking receipts etc...

I provided them with as much info as possible credit card statements, Then they replied that they would get back to me with 10 working days , They ended up calling me today (8th working day) and they advised that under there PDS they can only cover cancellation due to strikes, plane repairs , protests , Bad weather and so on this is a joke , They came back and said that we can pay you back $12.40 , I told them they can keep it and went off my head i said this wouldn't even buy me a maccas meal , This has been the worst experience ever and typical insurance they will try and get off paying anything , from a $2000 claim they wanted to pay $12.40 , I advise you not to waste your money , I will take this up further with the department of fair trading , This is The absolute Bloody worst experience i have ever had to deal with....

One very unhappy customer i will posting my review on all social media and forums so others can be aware....

SCAM did not deliver as promised. Very BAD – I have been using OTI since 2014 for my multiple trips each year. Never made a claim even that time I have missed the flight, I thought I would only use it if absolutely have to and in an emergency. I have made a claim this year for a lost ipad on the plane, I have forgotten to take it out of the seat pocket and within about 15 mins of realising… Read more

it, I cannot go back to the gate and asked for it but instead the staff told me to report it in lost and found. Never got it back so I reported to airport security and filed a claim at OTI. I have been told it will take 10 days to process. After that I have received an email from senior claims officer that it has been recommended for settlement and it will take further 5 days for processing. After 5 days I rang to follow up, I have been told by the same officer that it is now sitting with accounts dept for processing and should be in my bank account shortly. Days had past no funds arrived in my account I follow up again, I have been told to wait for feedback from claims dept. After couple of days I received a claim rejected letter! SCAM!

Easy to use – This policy is very easy to set up and I feel a fir price for waht's offered.. I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it. Show details ·  1

Very bad – Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy? Show details

Streamlined Experience – Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates. Show details ·  1

Going to Bali for Schoolies - Now feel safe – Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured. Show details ·  1

Great, easy and stress free – Application was easy to complete and all correspondence was very prompt. Luckily did not have to lodge a claim while overaseas but great to have the piece of mind of the comprehensive cover. Would recommend and will be using them again for any future trips. Show details ·  1

Good value and safe in the knowledge that it's there if I need it – I did not need to make a claim but felt comfortable with it.The policy was very easy to set up. I took it out online and having it made me feel secure Show details ·  1

Good value for money – Doing the comparison with other policies it was easy to set up. We did not have to claim so unable to make any further comments with regards to the process. Show details ·  1

Always seems to be the best cover for a great price – Good value. Has more cover for less than other companies. Fortunately we hav never had to make a claim. Used online insurance many times before, always seems the best value all round. Show details ·  1

Under 18 travel insurance – One of very few insurance policies that made it easy to purchase for an under 18 year old travelling without an adult. Easy to review costs, including the must have snow cover for a European winter. Best value that I could find. Show details ·  1

Super easy to deal with & great coverage – Great value, will use again. We didn’t need to claim but these guys were super easy to deal with & price was very competitive. We only booked the day before travel & all was sorted in 25 mins Show details ·  1