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Online Travel Insurance - Comprehensive Plan

Online Travel Insurance - Comprehensive Plan

4.2 from 145 reviews

Reviews

(89)
(31)
(5)
(1)
(19)
  • Value for Money
    4.2 (37)
  • Transparency
    3.9 (33)
  • Customer Service
    3.8 (30)


Kazollah

KazollahGreater Melbourne (Inner), VIC

Felt peace of mind

published

I thought this policy was great value and so easy to sign up. Thankfully I’ve not had to make a claim, will certainly get a quote when I travel again.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's good to hear - thanks for the review Kazollah!


cyloh

cylohEastern suburb of Melbourne

  • 2 reviews

Did right by us

published
Transparency
Customer Service
Value for Money
DestinationEurope, North America (inc. Hawaii) and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover For:Adult and Child
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Cyloh, thanks for sharing your claim experience and I'm so glad to hear we were able to help you in the US. Kind regards, Tegan

Hilary

HilaryGreater Melbourne (Inner), VIC

Have purchased this insurance on 5 separate occasions and will not be purchasing it again ever!

published
Customer Service
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Hilary, I'm very sorry to hear about that but thank you for sharing your feedback. I have passed it onto our sales team. Kind regards, Tegan

Couldn’t recommend it more !

published

I could not recommend it more. I needed to go to the hospital. I logged my claim, which was easy and quite quick to lodge. They got back to me within a few days. I got my money a week later. They were very professional and did not have a single issue.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your positive claim experience India!


  • Verified customer

Easy to arrange.

published

The policy was easy to apply for, price was competetive. The whole process was simple and quick. I have not needed to claim this is my second time using this travel insurance and I will definitely use them again when traveling.

Transparency
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the great feedback Ester!


Robert

RobertPerth, WA

  • 2 reviews

Expensive

published

Sadly with a minor medical condition the cost blew out, would I go with them again? probably not, just too expensive and not flexible in their approach. First and last time to use them.

For basic cover then they are ok.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the constructive feedback Robert. We appreciate it and it helps us to continually improve our products, customer service and processes. Kind regards, Tegan


Liz S.

Liz S.Perth, WA

Reasonable price with good cover

published

Used online travel several times and thankfully not had to use it yet. Always good value with cover levels that suit my needs. Easy Online purchase. Will definitely use again

Transparency
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the nice feedback Liz!


Darren

DarrenSouth East Queensland, QLD

Would go anywhere else!

published

We wouldn't go anywhere else for travel insurance. Have only had to claim once althought we have have many o/seas travels. Have just got back to Australia from.o/seas yesterday and.while we did not have to make a claim, we would always choose Online Travel Insurance with 100% assurance based on past experience. Be honest with them when applying and they will back you 100%.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover For:Adult and Teenager
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the wonderful feedback Darren, so great to hear!

mick

mickGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Simple to use

published

I travel overseas three times a year and always purchase travel insurance for medial peace of mind. Out of 30 plus trips I have never made a claim. This time on a trip to Indonesia I got Bali belly. I went to the doctors kept all receipts and lodged them online on returning home. Wow, I had my money back in 24hrs WOW.
You never know good travel insurance is until you have to use it. In this case, they were great.

Thank you.

DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time<1 week
Claim ApprovedYes
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for sharing your claim experience Mick! Regards, Tegan

Charitha

CharithaGreater Melbourne (Outer), VIC

  • 2 reviews

Disappointed

published

As for the price paid it's good value but didn't had option to put emergency contact number. And also due to flight resheduled I rang them and inquired my options but felt like they just needed my money and customer service is very bad.
All in all, don't recommend to anyone.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Charitha, I'm sorry to hear you were disappointed with your experience. Is there anything at all I can do to assist or has this now been resolved? Kind regards, Tegan


Bill

BillSydney, NSW

  • Verified customer

Rip off worst company ever did not honor claim don't waste your money deceiving never again so annoyed terrible comp.

published
Transparency
Customer Service
Value for Money
DestinationMiddle East
Claim MadeYes
Type of ClaimOther and Travel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Insurance Cover For:Adult, Child and Teenager
See all answers

Frederick S.

Frederick S.Perth, WA

  • 2 reviews

SCAM did not deliver as promised. Very BAD.

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
Insurance Cover For:Adult
See all answers

Janet Firth

Janet FirthFar North Queensland, QLD

  • 2 reviews

Easy to use

published

This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Janet, and we look forward to insuring you on your next trip!


Very bad

published

Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy?

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Marc, I'm very sorry to hear about that. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan

Sam C

Sam CMetropolitan Adelaide, SA

  • 2 reviews

Streamlined Experience.

published

Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Sam! Regards, Tegan

MBH

MBHSydney Surrounds, NSW

Going to Bali for Schoolies - Now feel safe

published

Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review and I hope you have an amazing time at Schoolies! Tegan


Joeltravel

JoeltravelPerth, WA

Great, easy and stress free.

published

Application was easy to complete and all correspondence was very prompt. Luckily did not have to lodge a claim while overaseas but great to have the piece of mind of the comprehensive cover. Would recommend and will be using them again for any future trips.

Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Great to hear of your positive experience, andthanks for your review, Joel!


Graeme Healy

Graeme HealyCentral Queensland, QLD

Good value and safe in the knowledge that it's there if I need it

published

I did not need to make a claim but felt comfortable with it.The policy was very easy to set up. I took it out online and having it made me feel secure

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeNo
Insurance Cover For:Senior
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Graeme, thanks for your feedback. Great to hear! - Online Travel Insurance


Ingy Pingy

Ingy PingyPerth, WA

Good value for money

published

Doing the comparison with other policies it was easy to set up. We did not have to claim so unable to make any further comments with regards to the process.

Transparency
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for taking the time to leave a review! Kind regards, Tegan


Darren

DarrenGreater Melbourne (Outer), VIC

  • 2 reviews

Always seems to be the best cover for a great price.

published

Good value. Has more cover for less than other companies.

Fortunately we hav never had to make a claim.

Used online insurance many times before, always seems the best value all round.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover For:Adult and Child
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Darren! Regards, Tegan


Page 1 of 8

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Questions & Answers

David

Davidasked

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan


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