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Online Travel Insurance - Comprehensive Plan

Online Travel Insurance - Comprehensive Plan

4.2 from 134 reviews

Reviews

Review distribution

5 star
82
4 star
31
3 star
5
2 star
0
1 star
16

Frederick S.

Frederick S.Perth, WA

SCAM did not deliver as promised. Very BAD.

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
Claim DateOctober 2019
Claim ApprovedNo
See all answers

Janet Firth

Janet FirthFar North Queensland, QLD

  • 2 reviews

Easy to use

published

This policy is very easy to set up and I feel a fir price for waht's offered..
I've used this policy a few times now and, although I've never had to make a claim, I'll continue to use it.

Value for Money
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers

Very bad

published

Online insurance billed me from my credit card without actually creating a policy! I had to request a refund of my money, which would take 7-10 days. How is it possible to bill me without creating a policy?

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Marc, I'm very sorry to hear about that. Has this been resolved or is there anything I can do to assist? Kind regards, Tegan

Sam C

Sam CMetropolitan Adelaide, SA

  • 2 reviews

Streamlined Experience.

published

Didnt have to use it but experience with OTI was very easy and simple. Good value for what you get. Usually use these guys every time I travel. Good rates.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Sam! Regards, Tegan


MBH

MBHSydney Surrounds, NSW

Going to Bali for Schoolies - Now feel safe

published

Easy online - great value - I feel very safe and secure knowing that I am insured - Going to Bali for Schoolies - hoping I dont have to claim - my parents very happy that I am insured.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review and I hope you have an amazing time at Schoolies! Tegan


Joeltravel

JoeltravelPerth, WA

Great, easy and stress free.

published

Application was easy to complete and all correspondence was very prompt. Luckily did not have to lodge a claim while overaseas but great to have the piece of mind of the comprehensive cover. Would recommend and will be using them again for any future trips.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Great to hear of your positive experience, andthanks for your review, Joel!


Graeme Healy

Graeme HealyCentral Queensland, QLD

Good value and safe in the knowledge that it's there if I need it

published

I did not need to make a claim but felt comfortable with it.The policy was very easy to set up. I took it out online and having it made me feel secure

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Graeme, thanks for your feedback. Great to hear! - Online Travel Insurance


Ingy Pingy

Ingy PingyPerth, WA

Good value for money

published

Doing the comparison with other policies it was easy to set up. We did not have to claim so unable to make any further comments with regards to the process.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for taking the time to leave a review! Kind regards, Tegan

Darren

DarrenGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Always seems to be the best cover for a great price.

published

Good value. Has more cover for less than other companies.

Fortunately we hav never had to make a claim.

Used online insurance many times before, always seems the best value all round.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Darren! Regards, Tegan

Under 18 travel insurance

published

One of very few insurance policies that made it easy to purchase for an under 18 year old travelling without an adult. Easy to review costs, including the must have snow cover for a European winter. Best value that I could find.

Insurance Cover For:Teenager
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Kiki, so glad to hear we were able to assist you, and I hope you enjoyed your trip to Europe! Kind regards, Tegan


Katie

KatieSydney, NSW

  • 4 reviews
  • Verified customer

Super easy to deal with & great coverage

published

Great value, will use again. We didn’t need to claim but these guys were super easy to deal with & price was very competitive. We only booked the day before travel & all was sorted in 25 mins

Value for Money
Transparency
Customer Service
Insurance Cover For:Teenager
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Katie! Kind regards, Tegan


This is perfect. It is my first choice online travel insurance.

published

I have been using this online trave insurance for over 10 years. In term of the contents and cost, it is customers friendly, practical and easy to access. I recommend to all my friends to use this insurance all the time.

Insurance Cover For:Adult
DestinationEast Asia (e.g. China, Japan, South Korea)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the recommendation Wanda! Kind regards, Tegan

The reviewer stated that an incentive was offered for this review


Cover is great for the price

published

The policy was easy to set up and appeared good value compared to other policies at a similar price. Lodging an existing condition was also very easy in the online set up process. It was reassuring to receive telephone numbers to contact the insurance company from lots of different countries so I knew in advance exactly how to contact them for help. I didn’t need to make any claim so can’t comment on that part of the process. I will definitely consider again for future travel insurance needs.

Value for Money
Insurance Cover For:Adult and Child
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks so much for all the great feedback Shelly! Regards, Tegan


Ghassan Z.

Ghassan Z.Sydney, NSW

Excellent Travel Insurance.

published

Great value,lodged a claim to have a Medical procedure overseas ,it was given a guarantee of payment within 48 hours, out of pocket expenses recieved into my account 18 days .

Value for Money
Transparency
Customer Service
Insurance Cover For:Senior
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

That's so good to hear! Thanks for the review Ghassan. Regards, Tegan

Craig Smith

Craig Smith

  • 2 reviews

Great value insurance

published

Policy was great value and very easy to setup online.
Luckily I didn’t need to claim, but always felt confident that I had the insurance there just in case.
I have used this insurance twice now and will be taking out further policies in the future.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Craig! Regards, Tegan

Kerry L.

Kerry L.South West, WA

Excellent

published

Extremely easy to set up. Answer a few simple questions online. Very cost effective. Thankfully have not had to make a claim but would expect the claim process to be as trouble free as the set up process. Have used before and will use again.
Recommended.

Value for Money
Transparency
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Wow, you've made our day with this great review! Thanks Kerry. Kind regards, Tegan


Lynne

LynneDarwin

  • 4 reviews
  • Verified customer

So easy

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Lynne!


Matt

MattGreater Melbourne (Outer), VIC

Feel like secure with travel insurance

published

Feel like secure with travel insurance Good value, and easy to set up I did not any claim.2 times I insured with online travel insurance.I highly recommended to every body.

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Matt! Regards, Anthony.

The reviewer stated that an incentive was offered for this review


Deb

DebMid North Coast, NSW

Great Value & Service

published

Second time with OTI (incl Adventure pack) as the best value & product covered our needs
Online system is easy to use. Policies are easy to understand and reference what is covered
First time we needed make a claim (damaged camera) online lodgement was easy. Had a reply same day & reimbursed within 3 days. Thanks OTI, happy customer

Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationNorth America (inc. Hawaii)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimOther
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Deb, Regards, Anthony.


  • Verified customer

Terrible experience

published
Value for Money
Transparency
Customer Service
Insurance Cover For:Adult
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedNo
See all answers
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, I'll be in touch. Regards, Anthony.


Page 1 of 7

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Questions & Answers

David

Davidasked

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan


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