Don't use OPSM if you need to see
OPSM's customer service is appalling. I have their contact lens subscription. 2/3 order they have had "technical difficulties" which resulted in me 1. having to call multiple times to ask where my order was only to be met with a lack of answers from OPSMs end and blaming their IT team 2. Running out of contact lens which was avoidable because I had ordered with a 2 week grace period.
Should seeing being important to you, do NOT order contact lenses from OPSM.
After 14 business days, I again reached out to OPSM where I was told they had droppe...d the ball multiple times with escalating the issue to IT and could not guarantee when IT would be able to fix the problem. They recommended they cancel the order and I could reorder. No discount, no trial lenses, nothing-Nothing more than an "I'm sorry for this inconvenience". Safe to say, I did not reorder with OPSM and will be taking my business elsewhere.
At first the ordering seemed straight forward, the tracking didn’t work but the package arrived, so I didn’t really worry about it. But unfortunately the first lenses I ordered with them didn’t last the 3 months I paid $160 for. The lenses that were apparently specially made for my eye contour fell out within days. I blamed myself for this, maybe I rubbed my eye too hard? Maybe my contacts were dry. So I ordered again, and this traumatic nightmare of an experience begun with OPSM.
1. A week after I ordered I received an email stating my order i...
No issues with the contact lenses but OPSM’s customer service is shocking, they took no responsibility for ensuring the product reached me. The first order I placed took two weeks to be delivered due to their logistics provide being mysterious unable to deliver to a CBD apartment building with 24 hour concierge. I gave them another chance as I reasoned it could have just been a bad experience with the logistics provider. However I experienced the same issues with my second order; when I contacted OPSM they took no responsibility and really didn...’t seem to care if I got the package. After three weeks without delivery (they stated 2 working days for delivery) I requested a refund. They granted the refund but 10 days later I’m still waiting for the refund to be processed and no one will respond. With many other providers to purchase contact lenses from don’t put up with OPSM’s shocking service.
Terrible Customer Service
Sent out an order and charged me for it after I had cancelled my subscription. I no longer live in the country but they refused to refund me until I returned it to them. When I told them all of this, they said that they did try to cancel the order and I should be grateful that they tried as it is not company policy.
Adam B.Greater Melbourne (Metropolitan), VIC
- 2 reviews
Easy preview - I liked it
I like the images and technology running on the online store. I feel comfortable making a choice from the website alone. I live a fair way from the larger OPSM Hub's so its good to be able to shop the whole range.
The reviewer stated that an incentive was offered for this review
This is a review about OPSM online only
I ordered and paid $200 online for contact lenses on 28 March. I got an email saying the order would be “delivered within 4 to 6 business days”. There was no confirmation of the order having shipped a few days later, so I contacted OPSM to ask about the lenses. I was told they are not available. I don’t think I would have been told that had I not followed up. I also didn’t think it was okay for companies to cancel your order after you’ve paid - surely payment means we’ve entered into a contract.
Anyway, so I ordered more lenses (the ones I usua...
Delivery takes forever!!!!
Ordered contact lenses on the 20th and its still processing. Website say 3-7 working days. It's been a week and I badly need new ones. OPSM should clarify if its 3-7 processing days + delivery time or what... Also, the first time I ordered same thing happened except the lenses were defective. Had to send it back then re order again. Not happy at all.
Horrible choice of courier, no standards of customer service at all
Their choice of courier, Toll, is possibly the WORST courier in Australia. Despite having reception in my building, they have "attempted delivery" twice now and "failed". I have not had any delivery issues with other couriers like AusPost or StarTrack, and the only other option Toll has is for you to pick up the parcel yourself at their depot at Brisbane Airport. Ridiculous. I ran into the same delivery problem with Toll even at my old address, when someone was home. Contacted OPSM for help but gotten no help or response at all from them.
Never making another order with OPSM ever again if they can't fix their customer service team and delivery issues.
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