Reviewer Photos & Videos
Excellent service from the staff and Optometrist at OPSM Rockhampton. Thank you.
Staff and the Optometrist at Rockhampton gave excellent service to my wife and I today, 10/07/2021. They were excellent with fitting of new glasses and cleaning and straightening of our existing glasses.
Had my prescription glasses less than 2 years. I've had to return to have screws tightened several times by store staff. Cracks have now appeared on my lenses obviously stress from repeatedly being tightened by opsm. Mangers solution.. "do u have a spare pair.. These need new lenses" I expressed that the only adjustments to the screws were by OPSM Port Macquarie. Manager [Name Removed]. These pics taken straight after Michael cleaned them yest.. Still dirty. Not good enough.
Great product and service
I recently visited OPSM Rundle Mall and purchased a new Oliver Peoples frame with multi focal lenses. The new frame and lenses recommended by Mark are the best I’ve ever worn and I’m am so impressed with the knowledge and service. I would highly recommend visiting this store to anyone. Couldn’t be happier!!
Customer service was BAD!!!
There is no after service in OPSM Parramatta. Stuff was so mean tome when I asked to fix the frame didn't help me at all.
- OPSM Retail Stores
Great Customer Service
I haven't been back for an eye test because had to cancel due to covid as everything was shut down but finally yesterday I was able to walk through Opsm Berwick shop doors and have my eye test and order new glasses. I chose my new frames out of a few I had put aside and at no time was any of the staff swaying me any other way in fact I was not going to order them with not being able to afford them right now but after finding out I could use Afterpay this was a relief and was able to go ahead with the order. This was at my suggestion asking if...they had a payment system not the staff as they were happy enough for me to order them in another month. The staff were friendly and made me feel welcome the whole time. Shop lovely and clean and very welcoming. Can't wait to pick up my new Pink Glasses!
Not helpful, money hungry for poor quality.
Talked me out of bifocals, bought two pair of glasses, one for close up, one for long vision. Worst glasses I have ever owned. I never remember to take both pair with me, often stuck with not being able to read. Plastic lenses, attract all the dust and dirt in the atmosphere, very hard to keep clean, scratch easily. Went back to ask about the bifocals and told it would be another $230 for them. Not helpful, money hungry for poor quality.
Not recommended!! Do not buy Oakley
I have had major issues tying to get replacement prescription lenses for my much loved Oakley sunglasses. It turns out that after visiting my local store and contacting their customer services that if OPSM no longer stock the frames they are unable to order replacement lenses. Not much help when your prescription has changed! Very poor customer service indeed especially when the glasses purchased were over $650 and the frames are in excellent condition. What should I do; buy a new pair and throw the old ones in the bin? Talk about environmental...pollution and unnecessary landfill. I would not recommend using OPSM for this reason and will in future I will be going elsewhere. Furthermore Oakley customer support have provided little assistance when trying to resolve the issue apart from asking me to contact OPSM. After many phone calls, I wrote this report which generated a response from the OPSM customer service team who advised me a team member would contact me. A day or so later I received a phone call from a very helpful lady by the name of [Name Removed] at a local OPSM branch where the sunglasses were originally purchased. She at first offered me the usual disgruntled customer discounts etc. which I declined. I proceeded to explain "All I want is some new lenses, that they are not antique, Oakley still make the frames. Why is it such a big issue?" She then agreed to contact Oakley on my behalf and as a result I have spoken with them (not the useless customer service team) who have agreed, without any drama or issue to manufacture some new prescription lenses to my specification. I couldn't believe how easy it was; a five minute phone call to Oakley; why the big drama from OPSM? In short... Nice work [Name Removed], I appreciate your help! OPSM's policies however might want reviewing by their upper management as their product support could do with some work.
- OPSM Retail Stores
My mum recently ordered prescription glasses at opsn Marion store. She paid a deposit. Went in to pick them up and the store lady broke her glasses adjusting the frames to fit! So she was told they would order more. After waiting, my mum went in and it happened again. So again she waited and come in and once again they broke the glasses, this time however the store person went out back, pretended to fix them and presented my mum with the display glasses. My mum refused and once again had to wait. Next day, called in and the store peop...le just boxed up the display glasses and sold them to her! Included with the glasses, were non prescription replacement lenses all in a damaged box. She waited patiently. Paid full price, no health insurance cover and was blatantly lied to and disrespected. I am disgusted at how she has been treated.
Good choice of product but terrible customer service
I decided to give OPSM a go after many years of dealing with another major retailer as OPSM offer higher end brand glasses. Happy with my glasses however the customer service was awful. For the huge price the glasses cost me, I won't be going back again. Treated like rubbish, staff have no interest in their customers.
Excellent customer service
We had the most excellent service at OPSM Belmont, Vanessa, Aaron and staff so knowledgeable and helpful, very happy with our new glasses, thank you
Prescription Sunglasses coating failed within two years. OPSM would not initially acknowledge Australian Consumer Law. Stuck to their limited period. Would not accept defective product manifested within ACL period. Said glasses had been subject to excessive heat. Not true. Only cleaned with OPSM product, never left in hot car or elsewhere. Hardly worn as my clear glasses bought same date have Transition lenses which are mostly used. Offer of 20% off replacement lenses cost of $880, then 50%, then when (seriously) threatened with Consumer Law ac...tion agreed to replace free. My eye script had changed from +2.20 to +2.25. Refused to make new lenses to current although probably cost no more. I have been customer (Westfield Chatswood branch) for about 20 years. With family have spent around $20,000. This is second such incident. First, bridge broken. OPSM said could not fix because of change from one to two screw fittings and no single ones anywhere available. Only option new glasses. So much for support. Trust lost. Customer lost. .
Terrible service and overall experience
OPSM made a mistake with order, failed to communicate, tried to hike up cost due to their mistake and had overall terrible service and poor communication about the order, WOULDN'T RECOMMEND
Side note attended different store and will had poor service
Bad Customer Service
Waited 30mins in store whilst consultant was serving another person in store. Optometrist came out with a customer and asked consultant to help him choose glasses and we were not acknowledged at all or asked if we needed help! Very poor customer service.
Both my Indian friend and I (Chinese) were looking to get new glasses.
As a previously "royal" customer (only have glasses from OPSM), I recommended walking into the OPSM shop in Tea Tree Plaza, SA, to have a look at what frames are out. So we were in the shop, Feb 2021, spent about 15mins trying frames from one to another.
My Indian mate went "it is strange, they have 3 staff standing chatting with themselves, no other customers in the shop, why didn't they come and greet us?"
I tried to easy him: "Don't over-interpret it, maybe this is how ...
Worst customer experience I've ever had
Had been a long-standing OPSM customer but was recently treated very poorly in the Southland (VIC) retail store that resulted in me having to travel interstate without my contact lenses. The attitude and service level was the worst I have ever experienced. IT systems and record keeping appear to be very poor. Avoid at all costs!
Questions & Answers
Why should I pay more when I bought a par of RayBan frames and was not told that they would be engaged with the RayBan on them in the right hand corner now for me to get it fix up I have to pay $260 extra on top of what I have or ready paid I don’t think it’s right I have paid a lot of money or ready and I will never shop at opsm again I am very disappointed this is my first and last time with Tuggeranong ACT eye tested on the 21/4/21 got them in the post on the 14/5/21 I have eyewear Protection Plan and still have to pay $260 why
Yes Margaret you are right. They should have explain about whole thing specially about the price. I have a bad experience with them, too.
We are sorry to hear you have had a bad experience in one of our stores.
If you could please send us a private message with your best contact details so we can assist you further.
OPSM Customer Care
How do I post a follow up to initial review?
Good Morning Victor
Was this for a review you had posted here? Are you able to search that in your history?
OPSM Customer Support
I supplied OPSM with my contact details on 17/3/2021. Have not heard from them which suggests their expression of concern/interest was for show only
We can see that we contacted you via email and your response was the below "I do not think you can be of any assistance to me. I have made my decision to avoid OPSM in future. "
Due to this response your feedback was not lodged further to management as we respected your decision stated in the email. However if you have changed your mind now, please let us know and we will get management to contact you to discuss. Reference number is #249413
OPSM Customer Support
Can you tell me why my history of purchases at opsm stores is not available to all stores? With COVID it is not as easy to visit previous stores. I was told yesterday that it could not be looked up.
Good Morning Kim
Thanks for your query I am sorry that the store was having difficulty accessing your purchase history from other stores, this is something our team are currently working in fixing at the moment. We will pass your feedback on and also follow up on when the central data base will be accessible again for our stores. We apologise for any inconvenience caused and will definitely look at how we can make this easier in future for customers.
OPSM Customer Support
Get an answer from our members and OPSM representatives
|Category||Physical Shops and Optical Retailers|
|Products / Services Offered||Contact Lenses, Eye Test, Prescription Eyewear and Sunglasses|
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