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Steer clear of Optima. They are a [Content Removed] incompetent business who hire [Content Removed] here in Australia who grudgingly clean your property. On giving instructions and getting a "yes, yes' response - the instructions are ignored. Optima were given an entirely empty residence to clean which was based around a strong vacuum followed by mopping and wiping down surfaces and within cupboards. On inspecting their work I caught one cleaner literally mopping over dirty smearing it around. On complaining the cleaner who could not unders...tand sought help from her colleague who said 'yes, yes' although no real change occurred. In place of vacuuming, a poor sweep was done leaving dog hair and debris. Only two cleaners turned up meaning they were exhausted and overwhelmed. Note: a separate service was called to clean all glass/windows meaning Optima did not have to do that. Even with that, they were incapable. As tenants were about to move into the residence, I was forced to clean kitchen benchtops which were forgotten: they were covered with black grit and dust and were obviously missed. Using a cleaning spray and sponge I cleaned them which took less than 8 minutes and came up good. The cleaners were asked to come back to vacuum and remove the remaining dog hair and debris. After a second go - still plenty of mess remained. The customer service is all via a call centre in the Philippines who call again and again asking the same questions and still, the issue is not resolved. I was charged an extra $100 to sweep an extra balcony which was also done poorly. I have asked for a partial refund (the extra $100 I was charged extra) as I am in shock I was charged extra for such a terrible job. Photos enclosed are after 2 tries cleaning and after pointing out the issue. I asked for clarification on what was done for the second visit by the cleaners where it appears a sweep and not a vacuum was done - just as there was plenty of dog hair, among other debris present. Use a local service: these guys appear to rip off migrant workers who a sub contracted to carry out the work. They are not cleaners but unfortunately taking the work they can get. I have empathy for the issue although I paid for a professional services which was not provided. Steer clear - use a local service who are based in Australia and take responsibility and care for their work.
I hired Optima Cleaners for a moving our clean. They did a wonderful job. Very friendly, and most importantly for me - reliable. Their rate was also competitive compared to the other x3 company's I received quotes from. Side note; after the first clean I received the full bond back no issues. Would highly recommend and I would certainly use these guys again.
Incompetent from the start
Wrong details taken down, promised 8 am but by 9.30 no one arrived or had the courtesy to let me know what was happening. I called to see what was happening!!!!. The Contractor did call at 11 am but no apology and frankly he could not have cared less.
I DO NOT RECOMEND THEM . Totally Incompetent.
So glad we found Optima Cleaners
We booked Vik and the team from Optima Cleaners for a Bond Clean + Carpets and they did such an amazing job. Everything was perfectly clean and looked fantastic. There are a few small things that the real estate were picky about but Optima Cleaners came back the next day and fixed everything so that the real estate was perfectly happy. We would use Optima again :)
Landlord gave compliments!
The team arrived promptly, communicated well and did a better job at cleaning than I could have ever imagined.
We got our full bond back without a question and even got compliments on how well looked after the property was. They made everything so easy for us. Thank you!
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