Reviewer Photos & Videos
- NBN 50 (Speed Pack 3)
- Verified customer
Corona virus iiNet able to keep messaging alive - not Optus
Have been with Optus myself 3 years. Were good. Modem hopeless. My daughter has just left iPrimus to Optus. Signed up 7 days ago. Yesterday 24/03/2020 iPrimus deactivated. Well Optus had failed to present the modem out. Will be another 4-5 days on top with no internet and no phones mobile phones for both daughters at upper caboolture do not work at home and have to walk about 30-40 meters to get basic reception. One daughter aged 26 has a serious immune disease A.S Ankylosing Spondylitis requiring $6,000 per month injection and makes her ext...remely high risk of corona virus and death. No good without a internet phone Optus. No freaking modem sent out. I have advised daughter to sign up with iiNet as they have a message call center still operating. I will also stop my Optus account of 3 years and sign up with iiNet with mighty fetch. Optus you have no capacity for a contingency like this let along if it gets out of control.
Consistent internet service
Had a couple of issues when NBN was first established, however after the first initial repair my internet has been running smoothly for months! With 3 family members under the same roof, the consistency of the internet is nothing short of exceptional.
- NBN 50 (Speed Pack 3)
- Verified customer
I initially went with the fastest package when nbn first came to my area but wasn’t impressed with speed, I dropped down to speed pack 3 and found no difference to the top speed package. I was later refunded the difference but only because the ACCC made them. Customer service is ok but getting through to them is terrible. I would only give Optus 1 star but because they’ve made a mistake calculating my bundle they get 3. I pay $80 for broadband nbn 50 along with my mobile plan which includes unlimited calls, txt and 80gb data bonus!
Nothing to complain about here
Seriously I don't know what people are complaining about here. I have been with Optus now for over 6 months after having been with Aussie Broadband for only 3 months and Internode for 10 years. I was worried about Optus customer service before I joined due to some reviees, but honestly, they have been very good to deal with. Customer support is courteous, knowledgeable, helpful, and always follows up. Yes, we've had some glitches. But most (all) of the problems were NOT Optus' fault, but NBN's fault, eg outages. Still, Optus Customer Support ha...s always been patient, helpful, and tried to solve the problem. When they couldn't (because it was NBN's fault) Optus send me a broadband modem for free. A technician visited several times - but we had no local problems. We are happy with Fetch, and the kids are happy with Optus Sports. Thank you Optus. I am now trying to switch my mobile services to Optus as well. I tried to call Telstra about that today. OMG, was that frustrating!
Worst customer service 0 stars
On the 15th Feb i rang Optus to make an appointment to have NBN installed at my place which was installed on 3rd March during that phone call I was told that my modem will be posted which I’ll receive prior to the installation date a few days before installation day I received a call from Optus which I mentioned I still haven’t received my modem they said it will come on installation day
Installation day has past and I still haven’t received my modem I continuously get phone calls saying tomorrow I will receive my modem
I have NBN connected but no modem
Optus wheres my modem?
3 weeks and Optus can’t deliver a modem
I wouldn't recommend Optus poor customer service
Worst customer service ever!!!
Rang Optus to connect at new property was told it will take 3-5 business days to connect and no technican is needed. day 7 comes and I realise nothings been done and no update, so I ring up Optus again get told it will take another week and it usually takes 10 business days. Waited another week and contacted them again I get told I now need a technician to come and it will take them 11 days to come out. fed up I totally lost it at them and all they can say is I’m sorry you feel this way. Worst customer service experience ever full of unkept promises from the very beginning avoid doing business with them at all cost!!!!
would give zero if I could
complete trash. Outages every day. I once had an outage for 3 days. They say unplanned outage when they have just planned maintenance without any notice. Giving notice of planned maintenance is one thing but creating fake outages as while they do maintenance is ridiculous. I can see people doing work on the nbn lines outside my house during 'outages'. They also say you wont be charged for the days we didnt have outages but still end up getting charged
Also when I ask for mobile data during outages they say they will give it but never comes thr...ough Was loyal customer of optus for more than 20 years but there service and fake letters of saying our house was nbn ready when its not and they have outages pretty much every day to do maintenance has made me switch over. PS. I wrote this review during an outage
Please do not connect with optus, useless
Most useless company and service I have ever received in my life. No English so dumb people when you call them, they are just reading scripts. Not keeping appointments and they say one thing to you but they don't do it. Not following up on their orders. Please do not connect with Optus, plenty others on market now, choose anyone else but them.
Horrible horrible customer service
I'm so angry right now with Optus. Their phone support of HORRENDOUS and they lie. Why do they promise things and not deliver. I'm suck of being transferred from the Phillipines and then India and no happiness.
Had an absolute horrid experience with Optus. Wanted bill through email and it never came in and they would charge late fee it got fixed and person in store would tell them my email but for about 4 months it was a repeated thing so ended up having to get it sent it address. The speed was shocking and would drop put numerous times and never were offered anything for the fact of it dropping out so much. When contract ended I didn't know as they never told me they just left it until I had to enquire. Customer service was very rude. Never will go back with them
Absolute disaster so far ... and the service hasn’t even been connected yet
My service hasn’t been connected yet and I’m already so disappointed. First they incorrectly recorded my current address as my delivery address. Approaching 3 weeks, Optus can’t say when my modem will arrive and they are sending me messages saying they will start charging me!! I wonder how hopeless the actual nbn service will be (if I can ever get it connected).
Great service and friendly staff at Optus North Wollongong. I have been to other stores but this store had the friendliest staff and best solutions. Highly recommend! Will be going there for future services
Recently swapped to Optus. Despite being assured by sales team that coverage in NE Tas was great, have experienced nothing but frustration, wifi constantly dropping out, having to re-sign in all the time. Rang tech support several times to complain about being lied to regarding service coverage, only to be told, oh sales team don't really know what coverage is like, so you should cancel. I am about to start my final year of Uni online, and I run a small business, so good coverage is paramount. Now I need to find a new service provider asap. Yes Optus?, more like No way, never ever use them!
- NBN 50 (Speed Pack 3)
- Verified customer
Fantastic experience - cannot recommend Optus more highly A+ Thank you
Optus have done a great job for us..
Just had the very worst experience with INTERNODE waited 7 weeks and no internet due to Internode internal software issues............unbelievable experience!!!
Changed to Optus and we were up and running within 24 hours, the Modem arrived the next day and just plug and play, took 5 minutes to connect and run with 50 Down and 20 up as expected.
Just waiting for our refund from Internode......
Absolutely delighted with the on-line Services
Long term Optus customer since 2011. Problems usually dealt with by the Optus on-line Service reasonably well. With the migration of ADSL to HFC NBN, I was apprehensive to decide which ISP to use; made numerous on-line contacts with Optus, Telstra, ABB and TPG, managed to strike a very good deal with Optus, for being a long-term customer and was offered a discount for NBN 50 speed. Optus also offered a "connect champion" who maintain contact with me during the transitional process. She also arranged an Optus NBN Tech,to connect me at no cost be...cause she understood my apprehension that I am technically challenged. Have the NBN for over 2 months, speed are consistent within 10% under NBN 50. Very happy with the Services with Optus indeed. Thank You Optus.
- NBN 50 (Speed Pack 3)
- Verified customer
Great Speeds - Especially The Uploads As Well
Got a good package when the NBN came after having had Optus cable for 10 years with a speed pack.
The new package also includes unlimited calls and a Fetch TV box with a free channel pack thrown in.
I've always had good experience with Optus when it comes to uptime, speeds and also phone support. Although, sometimes the support staff are reading from a script and seem to be loathe to go above and beyond the regualr answers... a bit of persistence pays off here and then it gets solved.
I see a lot of users complaining about NBN but you can't ...really blame your provider because they've simply been forced by the government to resell the national broadband. Working in IT sees me deal with a lot of customers and it seems that any NBN issues come down to particular suburbs or types of NBN. We've got Fibre To The Curb and it works real good. The Optus package is really cost effective and I've measured the speeds at all times of the day and it always delivers.... hope this helps!
Ridiculous, disgraceful and ultimately embarrassing!
My internet has been dropping out constantly for over 2 months and Optus can't manage to rectify the issue.
They've failed to send a technician to me. Their customer service team is hopeless and rude. I was hung up on by their staff. And their technical team is even worse.
I spent over an hour on the phone, getting transferred from department to department until one of the staff members hung up on me saying, and I quote, "nothing can be done".
My experience with Optus has downright been the WORST experience I've ever had with a company. And I would recommend to everyone to steer clear!
Absolutely disgraceful and non existent service....
Phoned regarding service. Was kept on hold for over half an hour. From speaking to other people this is a regular occurrence. Even if their deals were the best, and I don't think they are, this service is not acceptable. Tried using the chat bot service form the website at other times.... no good either. I was transfered to several departments, spoke with several people and on hold for over 30 minutes.
Never buy Optus NBN or IINET NBN
Being a dissatisfied customer with #IINET, On 23 Oct 2019 I bought Optus Modem from. On 6 Nov, Optus promised to give me NBN and Phone at my home and appointed a case manager from the Philippines, named Kez. In the last 45 days and still now, I have had many online conversation and lodged complaints against Kez, who was identified as a hopeless and ineffective customer service officer. Everytime, I call Optus, it goes to either India or the Philippines. The Adelaide sales team is working there for money only NOT for customer service. The Indian...and the Philippines teams are absolutely hopeless and transfer the calls here and there. Given that Optus could not connect me to the Internet and Phone, as an alternative, they suggested me to buy Optus wifi modem at $99 for 50 GB data and committed to refund the money. But there is no hope from the other end. If a simple pre-occupied #NBN Connection with Optus takes unlimited days or months, the public is concerned about Optus's level of ineffectiveness and inefficiency along with customer service level. If you cannot connect me in Melbourne City, the other customers in other cities will not be connected as well. Optus - you simply do not have a capacity to do the business, and forget about 5G campaign to misguide customers. Now, I want #Optus to cancel my account and they disconnect the phone line. This is Australian Optus's service.
Decent speeds, bad customer service
Took 3 months to work after install but was nbns problem. A few issues early on but over all speed was good. Not many drop outs. Customer service sucks though
Questions & Answers
Anyone out there with INDEPENDENT advice about 4G Home Broadband as compared with NBN?
Is it not true to say that nearly all the terrible reviews about NBN are the fault of NBN Co., not so much of the Service Providers (in this case Optus) ? In reading most reviews, it seems that the rollout of the NBN is just another example of a Labor Government's disasters, such as the "pink batts" debacle and the enormously wasteful "Building Education Revolution" (BER).
The roll out of the NBN is a disaster because the Liberal government chose the cheapest option, not the best option which was to be implemented by the previous Labor government!
....yes. We can blame Uncle Tony for fibre to the node rather than fibre to the house! ....and as for the BER Bob, my school had 6 old demountable classrooms replaced by a state of the art air conditioned 2 story brick building. A lot of tradies, architects and landscapers were kept in full time employment thanks to that program!
One lucky school amongst the dozens of other unneeded, unnecessery; another ALP waste that could have been so much better utilised. Bit like the current State Lib waste on the CBDSW TRAMS. As for blaming Tony for the NBN, it was more to do with former Comms minister Conroy (ALP) who ignored the advice from Telstra boss Sol that the NBN would be obsolete before halfway done. How true!
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