Oracle Platinum Homes

Don’t do it worst company ever – I wrote a review on oracle This company is a joke and not the funny kind I’d definitely think twice before using them i signed contracts with them in January 2020 For $440,000 build Our plans finally went into council in September 2020 for an 10week wait then when it finally got approved they didn’t add the upgraded facade so it need to go back… Read more

into council another 10 weeks.it was approved then the assessment team had questions about the drive way so it went back into council for you guessed it for another 10 weeks so we had a practical start date for September 2021 with a practical competition date for June 2022 now they didn’t start forming the slab until 2 weeks before Xmas then we slab was poured in January frame and roof went on in February then the house sat there untouched till July they blamed the weather but to find out they didn’t have or couldn’t get bricks for our house which turned up in mid June we tried many times ring email message oracle over these 4 months with no reply the bricks finally went on at the start of July with the tiling done days later we had a meeting with oracle on the 16/7/2022 they said completion would 18/8/2022 but since this meeting the house again hasn’t been touched for over 6 weeks again ring message Emil with no avail it is now the 22/8/2022 with no sign of completion and in the hands of department of fair trade we have mentioned this to Oracle as well but they still would not return any messages this has been heartbreaking to say the least with mortgage rates going up and rent also going up they are pushing us to the point of bankruptcy and they don’t care in the slightest so take my warning build with anyone else just not with these guys

Don't do it!!! – This company is terrible at communicating there is always an excuse. We raised issues with our driveway when it was poured in November 2020, we are now in Aug 2022 and we are still arguing with them over it. They finally agreed to partially refund us in Jun 2022 for the dodgie work (done by friends of the staff) which I have followed up weekly… Read more

but no one can give a response on the refund. And let me not even go into the turn over of staff, both admin and site supervisors. A nightmare

Excellent Customer Care Experience – Maria Nalband at QLD Oracle Platinum Homes - a very professional and pleasant personality. She guided us thoroughly like a property Mentor and helped us understand and make first home decision in very respectable way. Unfortunately, our deal was not through due to change in our financial circumstances but Maria gave us equal respective considering… Read more

our situation. We highly recommend for any new first home buyer or investment profile to contact Maria at Oracle Platinum, you will not be disappointed. Thank you.

Our First Home – Currently near the end of our construction on the Central Coast NSW, during pre-construction phase as well as during the construction phase the communication from Dakoda in the Toronto office has been outstanding, any questions/queries have been answered/actioned in a timely, the update each Friday has been of great value. Like other builds in the… Read more ·  1

industry, we have suffered some delays, but Dakoda has always kept contact with us to give updates even if there is no update to give, 150% effort.

New home – Hi my partner and I visited Oracle display homes at Maitland. We were greeted by a lady that was so kind and helpful. We had a look through the display home, after we finished we stopped and talked for a bit about the house returned home, we returned a few weeks later and signed up and it’s been smooth sailing since we can’t recommend this company… Read more ·  1

enough and the kind lady at the front desk enough thanks again for making life easy. Kind regards John and Theresa.

Please save yourself – CHECK OUT the Facebook group "Building with Oracle UNOFFICIAL" We signed our contract in November 2020 and Oracle still couldn't provide us with a house by August 2022 - almost 2 years! We have had 8+ site supervisors, at least 3 construction managers and conducted thousands of calls, texts and emails to Oracle trying to get our house built. … Read more

After a lot of patience, we only had carpet, driveway, site clean left when Oracle tried to illegally charge us $42,000 extra on top of our fixed price contract. When asked for a breakdown of costs, it took them over a week and another follow up for Oracle to respond to us. In their breakdown they included items such as stone bench tops (we have laminate in our home) and frames (these were already installed over a year ago). Oracle have since been on A Current Affair about these illegal charges to clients as well as extorting their customers by not handing over completed homes until the customers pay thousands extra.

We were notified in July that their trades weren't being paid and the remainder of the trades forbour house have cancelled our job and Oracle could not provide us with a new date for works to proceed.

We engaged a lawyer to try and get works going again where a notice of breach of contract was issued. Again, Oracle failed to respond to this. A termination was then handed into their head office in which the owner of Oracle told us that he would not allow us to terminate our contract and refused to hand us keys or any documents relating to our property. He also gaslighted us and tried to claim that it was our fault why our house isn't built... He then refused to speak to us about our termination and said that his lawyers (who we still haven't heard from) will contact our lawyer to discuss our termination.

After paying to re-key our whole home and lodging a QBCC claim for works not completed, we have found numerous dodgy work in our house which includes NO INSULATION which we have paid extra for.

Please, please, please save yourself the heartache and choose literally any other building company.

Avoid at all cost – Signing with this company has been nothing but stressful and distressing. Contract signed, same week another contract issued asking for a significant amount of extra money. After months of lies and poor communication from the Toronto and Cooronbong offices and after promising our deposit back, we have now resorted to the help from Fair Trading… Read more

and now The Tribunal. READ THEIR REVIEWS BEFORE SIGNING WITH THIS COMPANY. WATCH THE CURRENT AFFAIR STORY DONE ON THEM. Sadly we are not the only ones having huge issues with them. This company has absolutely zero integrity and needs to be closed and own up to their responsibilities and stop taking peoples hard earned money.

Most stressful time of our life! – **Update*** Roof, wrap and electrical and plumbing rough in as been completed 4 weeks ago and absolutely nothing has happened since. No communication from site supervisor (left Friday without any info from office) and no communication from construction manager. We are 13 weeks from the extended practical completion we signed. (Original was 29th… Read more

March 2021).

Communication has been non existent.

First spoke to Shannon in the Springfield office 17th Feb 2021 and she was absolutely amazing, answered every silly question I had, got us exactly what we wanted etc. And then it goes downhill from there. Dot pointed for easy reading..... - 25th Feb 2021 - Deposit paid to Oracle so we could meet the deadline for home builder grant - 7th Mar 2021 - Soil test completed - 29th Mar 2021 - Fixed price contract signed - 8th April 2021 - Received email from CSO regarding energy efficient 6 star not met, variation received and negotiated by Shannon. Signed what we thought was fair. - 6th May 2021 - Tile selection done and settlement for land - 9th June 2021 - Colour selection done - 17th August 2021 - File released to construction team - 13th Sept 2021 - Site cut and commencement letter received with PCI date of 29th March 2022 - 27th Sept 2021 - Slab poured

Now here comes the delays - Frame delivery booked for: - 1st Dec 2021 - Delayed (advised 30 Nov 2021 - only time i was advised before the day) - 10th Jan 2022 - Delayed (no communication, I emailed them, received a response 20th Jan with no date) - Received "tentative date" of 18th Feb 2022) - 18th Feb 2022 - Delayed (no communication, I messaged and emailed them 2/3 times with no response) - Received new email (not in response to my email) advising "Our supplier has given us a new date for delivery on 28/3/22"

As above - Our PCI date is suppose to be 29th March 2022 - we don't even have a frame on our block.

This companies communication is horrible. They say "tentative" to cover their butt. They are already costing us $11-$12k because we won't be in by July 2022.

I pushed for an approx PCI date and they sent us a letter saying if no further delays it would be September 2022.

They better not send us any variations because we won't be accepting them.

I seriously can't understand how it takes 7 months to get a frame to site. I don't even think they ordered our frame as so many other Oracle customers have received their frame before us while their slab was poured after us. Most stressful time of our lives and we aren't even close to the end!

Oh and I also received my first "update" on Friday 18th March 2022 from SS - I told him dates that were booked for frame to be stood up and roof on. He had no damn idea!!!!

Well I gave them a chance of mediation and they advised the area manager will be in contact and of course NO CONTACT!!!! But our frame finally arrived on 28th of March. We have had our frame finally stood up and gutters/fascia done and now waiting on roof.

But, of course we get a phone call saying request for $50k variation will be coming. NO WAY!!! We chose to build so we can receive the grants, not pay them to the builder instead! Most stressful time of our lives! Totally regret building now and definitely regret choosing Oracle.

Unbelievably Unprofessional – Where to begin, Product Review is fantastic but it would take a full page spread in a newspaper to cover the abysmal journey of mental, emotional and financial negligence we’ve been lead on. I thought your first house was meant to be a memorable experience…to be fair it has certainly been unforgettable. The one year anniversary of us signing our… Read more

house and land contracts in early 2021 has actually recently passed and to show for it we have:

1 land contract increase and 2 building contract increases, all to the tune of $100k 0 house and land progress (does land title 11 months after signing count?)

We have had to engage a solicitor moving forward after receipt of the second contract variation, so needless to say the details of how we were subjected to the increases are lengthy and also sensitive at this time. We can however affirm the experiences of others around the prevailing themes of how this company goes about their business (at least in the pre construction/negotiation phase). Oracle operates unilaterally and at their convenience only, once you put pen to paper - customers shift from people to simply numbers on the profit and loss statement. When they are responsible for delays you will find a complete absence of transparency, accountability and communication for months. Yet when they have any opportunity to attribute such fault to yourself, within days you will find yourself looking at an invoice with more than a few 0s. What is always overlooked in the correspondence you finally receive from them, is that these "opportunities" have arisen only as a result of decisions that the company have had complete control over during the entire process. Reading their claims and trying to reconcile them to reality is a comical exercise. No one is disputing that the building industry is under significant pressure industry wide at the moment, the difference with Oracle is that when times are tough they seem to think - what actions can we take to make them tougher?

Of course by Oracle it would be remiss not to specify that I mean management/corporate, who pull all the strings without thought of consequence. Typically direct contact from the director would indicate a personal level of investment in the client, upon taking the call my fiancé and I were instead amazed to find just the opposite, utter disrespect and unprofessionalism without limits. We want to note that our experience with the sales team during the design process was mostly fantastic, certainly compared to the hell we have been put through since and we can only imagine that it’s been a similar hell for the sales/office staff in their attempts to put out the many fires that they have and continue to be thrown into.

Even if it was financially feasible for us to proceed with building with Oracle, we have to ask ourselves - after all this, who in good conscience would?

STAY AWAY!!!!! – I am so extremely traumatised by my experience with Oracle Platinum Homes that I can not even bring myself to write all about my story just yet. However, I feel like it is only fair to put a brief warning out to save others from being in the same devastating position as I am now. Oracle Platinum Homes have ruined me financially, mentally & have… Read more

also caused an enormous negative effect on my physical health from all the stress they have given me. Aside from gargantuan price increases after signing FIXED price contracts, this builder also has the rudest, most uncaring, unprofessional staff members I have ever had the displeasure of dealing with. PLEASE do not sign with Oracle! Go with ANYONE else!!

STAY AWAY!!!! – We signed a fixed price contract for $381k in March 2021. In September we received a $36k price increase for materials and labour increases. Fixed price contract not so much. We received an email when we agreed to this increase satiating no further increases will come after this on behalf of the director. Now in March 2022 we receive a price… Read more

increase for $76k referencing no clause in the contract for the increase. So the build has gone from 381k to 503k. Stay away from this builder they are untrustworthy and have held our life savings for ransom. I write this to warn others as I’m not the only one receiving these unwarranted increases. Find the building with oracle (unofficial) Facebook group as there are hundreds of people in the same situation as us if not worse.

Constant Disappointment – If we had our time again we would definitely build with someone else. We have experienced nothing but disappointment with our build as we started with registered land April 2020 picked our forever home design by June 2020 it then took Oracle 6mnths to get a contract arranged in which we signed December 2020. We are still waiting for our house to… Read more

be completed after 14mnths and are struggling to get any information in regards to when our build will be completed, keeping in mind that Oracle aren't doing our floors, blinds, driveways, fencing and landscaping, as I have chosen to do this myself as the type of floors we wanted they could not do. So overall my build process has been anything but professional and would advise anyone who is thinking of building with them to keep looking unless you are prepared for alot of excuses and delays as to why your house can not be built within there contracts.

Don’t even consider oracle – We still are not in our house after signing our contract in November 2020! Our house was anticipated contract start date 9th April 2021 the site wasn’t cut until may 26th 2021. Oracle made an error on pricing of our upgraded bricks, then tried to charge us for their staff members error 4 months after the original brick upgrade was signed off. The… Read more

director abused my partner over the phone with regards to the issue, a hold was put on our build until the issue was rectified. The supervisor at the time being our 2nd supervisor told us that he was not allowed to progress with our build which lasted for about 2 months of no movement in our house build. Pci was due 9th December 2021. Pci ended up being 23rd December 2021 we had our own private inspector who listed 60 defects! We declined to proceed with handover. Oracle then started Christmas holidays from 23rd December 2021 until 17th January 2022. During this process we are now onto our 6th supervisor, 63 days since our original contracted pci date and still don’t have a move in date. Nothing in the contract that states how long for defects to be fixed yet they have been back for 24 days and still have defects that need to be rectified. Oracle staff do not return phone calls or emails. Make sure you have everything in writing, email is best because then you have a record.

Our house is destroyed and we no longer want to move into it. Something that’s meant to be exciting as first home owners and building oracle have made it a nightmare and we resent the house. Cornices are cracked in almost every room, tiles need replacing, builder has a long list of defects, no silicon around mirrors, the painter has patches everywhere that he hasn’t completed his works, we are meant to have finished concrete in the porch and Alfresco and there is jack hammer marks and patches of concrete that cannot be fixed.

The quality of build is not worth the money! I would choose another builder pay the little bit extra and be in sooner with a better quality home.

The company lacks communication as a whole coming from the top down, staff will email you at 4:55pm so you aren’t able to call or respond to the email.

We have put more time and effort into this build then oracle have. They simply do not care they only want your money!!!

NEVER AGAIN WILL I BUILD WITH THEM! They are nothing but smoke and mirrors, supervisors were happy to talk yesterday when we mentioned we would pay them the final invoice but no movement on their end.

Pick another builder – Constant delays, poor communication, non compliant changes to contractual timeframes, constant turnover in staff and no accountability when managing complaints. 2 months overdue in our build and with no finish date on the horizon, no-one willing to talk to us or commit to a plan to finish our build. You'll end up paying rent and a mortgage for… Read more

months longer than you expect if you use this mob. Their sales people promise the world but their construction people simply cannot deliver.

Do not sign anything with this company, go elsewhere!!! – Signed Peace of Mind HIA fixed price contract June 2021. Everything required by the anticipated start date of 11.11.2021 was completed. Land registered and title document sent, commencement letter from bank, colour and tile selections done, 5% deposit paid. October 15th variation of $35,000 sent by email, not even a phone call. Appointed a… Read more

solicitor who refused the increase, but offered to negotiate, negotiation came through from Oracle to take out, all carpets, main floor tiles, air conditioning, drive way, fly screens, yes fly screens!! garden bed, turf, letterbox, clothes line, barrier screens, fencing. They’ve offered me to cancel my contract but would lose my 5% deposit.

And as an update: Oracle sent me an email to terminate my contract but I would need to sign the pre-filled “QBCC refund form” when I opened the attachment, it was actually “Cancellation of QBCC Insurance” dodgy as hell. Needless to say I didn’t sign it. Do not sign up with this company, honestly.

This company is a disaster!!! No customer service at ALL and very unprofessional – Here we are!!!!! still waiting for the bricks to be finished. This job was supposed to start mid August but only started end of Sept and still not finished yet!!! Cherry on the cake added to my misery was the bad weather with water leaks everywhere on the floor - Plaster boards are wet and became soft,many times asked the builder to use a water… Read more

leak specialist to check for damages with a thermo imagery detector. Nothing was done for quite a while as water leaks need to be investigated within 48 hrs. After explaining that something should have been done earlier to make sure the house was not damaged, they finally used a moisture meter and readings were pretty high and had no clue if walls and ceiling was ok. They will collect samples using intrusive methods. The site supervisor managed to cover all the gaps to avoid further leakage. Hoping now to have this house waterproofed. Feeling that my site supervisor is doing his best but has no support from his hierarchy. Also trying to talk to the construction manager and he blocked me off. So rude and unprofessional. After more than one year on repeatedly trying to talk to the director I finally got his details. I talked to him once 2 weeks ago and on the day he assured me he will call me back the following day as he was unaware of my issues/situation. It has been 2 weeks now and still has not come back to me. I sent emails and asked his receptionist to leave messages but still nothing!! No reply at all!!! So unprofessional, unreliable and a disgrace to this industry. Please think twice if you want to built, they don't have the resources, terrible customer service and their expertise is dreadful!!! It looks like this company is going down!!!

Highly recommend to not go with oracle if you’re a first home buyer!! – Oracle Well.... I’ll start off with the good the assistant was fantastic very informative and made the process very smooth, once the site works started the lady we dealt with through the process was outstanding if it wasn’t for her I would’ve asked to cancel my contract with oracle. First of all we were told from the sales lady that the build… Read more

time was 12-14 weeks which was similar build time to the other builds in our estate but after signing the contract we found out that the average build time was 16-20 weeks (our house was only 230sqm) we also started the admin side of the build June/July 2020 the response to this was ‘not to worry about other builds and to focus on ours because you will have an amazing house at the end’ which was not very accurate. The painter did a horrible job he’s got paint on window frames paint on the stone bench tops horrible job painting the door frames, terrible coverage of all the walls (we paid for the quartz edition which came with extra paint layers) and quite a bit more wrong with the paint. Also other little bits and pieces that just aren’t finished correctly. When the issue happened with build time I spoke to the manager about it and she was aweful and very rude with no sort of resolution and basically said to me that I miss heard the sales rep. I know what I heard. I asked to speak to the boss and he didn’t reply to my calls or email and passed me back to her, which is wrong because she was so rude and we needed a resolution but apparently to him once your contracts locked in he couldn’t care he’s already made his money. I personally feel that the sale staff are a little incompetent when it comes to first home buyers. there are so many details of our house that aren’t finished properly that we didn’t know we should do for eg we were never offered to have the alfresco turned into the pebbly rock concrete and same with the little section at the front door ( it looks off having plain concrete next to the pebbly driveway) we would’ve paid for that. We also asked what colour the bricks would be around the side of the house as the front is rendered and she responded the bricks are covered , later on we found out it was bagged not rendered there is a huge visual difference. The option to have rendered would have been great... I seriously recommend first home buyers to go elsewhere. The paperwork side of things took forever it took roughly 3 months to get slab down once we were approved for finance. We didn’t include landscaping through oracle but the site was left disgusting we have chunks and chunks of concrete some up to 30kgs in weight left on the block, parts of the frame tossed through the dirt and the site was left very very unlevel. I feel even tho we didn’t include landscaping they should at least clean the block properly and do a thorough job. I also believe they should at least level the block out after they have finished as the site gets messed up from the build (other builders in our estate do it free of charge because they realise they do make a mess in building the house). Also the concrete on our house is gross pieces falling off the sides and all the builders plastic just made it look feral.

I’ve given them 2 stars for the 2 people that were great during the process

Months on I’ve let this review sit for a while the maintence man came out and took over 200 photos and got the ball rolling however he left. We’ve had the painting done and nothing else The cladding has damage, render chunks missing, curved driveway disgusting what this builder can do. These guys are bad builder beware the advertise an amazing house however are far from it

Lack of customer service and inability to coordinate and plan! – I purchased my land almost 4 years ago. I engaged with Oracle August 2019 when I first fell in love with one of their display homes. Took some time to look at other builders and floor plans but kept coming back to the same floor plan with Oracle that I fell in love with at the start and couldn't really go passed the price and inclusions. Sales… Read more

process: I started the official building process around March/April 2020, signed my tender August 2020. All went very smoothly, [Name Removed] and [Name Removed] at New Beith were great nothing was too difficult and they were always incredibly friendly and accommodating. We sat down multiple times to review plans, facades and the small intricacies of what the facade would look like and the theme I was going for and add in the things I wanted for my turnkey package. I was told that I could supply my own appliances if I chose as it's 'My house and they are my decisions' this would be put through at my colour consultation and a contract variation would be raised. At the time of colours I would have the ability to pick and chose and if ever there was something that I didn't like within the range offered I could supply my own and again a contract variation would be raised. These things would have to be done after handover as Oracle wouldn't take responsibility for things, they didn't supply (reasonable and very aware of this) Signed off on the final contract 20/12/2020 happy that I had covered most things. Now done with the sales process, my job is now passed onto the admin team where I would be assigned a CSO for the duration of the build.

Pre construction Admin and my assigned CSO: Given contract was signed just before xmas I wasn't expecting to hear from anyone until the 2nd week of January 2020. I didn't know who my CSO was I didn't know what would happen next, did I need to call and book in colours, tiles and electrical appointments? When would someone contact me. I was contacted by the colours team and my appointments were booked.

15/1/21 first email received from CSO. Email trail shows that my file was sent from one CSO to another without any contact from the first, then when I get an email from my now CSO she mentions she has taken over from another CSO (so this is now my 3rd CSO?). The email contains who she is and from my now she will be looking after my file and any questions I have should be directed to her. So I fire off my questions. No response. I make a few phone calls for her to call me back and I never receive a returned phone call. 25/1/21- 10 days later still no response to my email and no return phone calls. I send off another email asking 'Just wondering if I can get a response at all? Can someone let me know if my plans have been submitted to council or just where my build sits in the process?' finally a response. I'm advised that 'she has lodged for building approval with the certifier. This will take few + weeks. I will advise as soon as I have received building approval'. I ask for proof of dates for my own records, because at this point I'm losing faith fast as my emails are going unanswered and phone calls not returned.

29/1/21- Another email exchange, I'm asking for a frequently asked questions or facts sheet that can be provided so I have any idea as to what I can expect during the building process as thus far there is no transparency and I don't know what to expect. Surely this exists right? Wrong, there is no such document. I fire off a couple more questions and sign off this could all be solved with a 10min chat. Still no phone call, so I try again, this time we actually speak. I'm met with a 'Yeah well we're busy'! lovely response from someone who is meant to be my CUSTOMER SERVICE OFFICER. I even asked if she had a personal issue with me as she is clearly ignoring my requests and asked if my file could kindly be passed onto another CSO. This was declined.

Colour Selections:

27/2/21 Beaumont Tile selection- selections completed

2/3/21 Definitive Electric consult- completed and actually starting to feel excited again.

2/3/21 Colour Selection- Present to reception and advise that I'm there for my colour selection. I tell the receptionist that I want to speak to management re the lack of communication and returned phone calls and the breakdown in relationship that is already evident between myself and my CSO. I go through for my colours with my sister as my support. First thing I am selecting are bricks, one brick for whole house and 1 brick for the feature wall (signed off at contract stage with facade elevations) now I'm told that no this isn't the case and that I can only pick 1 brick. I disagree, because I know what I have signed off on and me not backing down, management approve the bricks. Continuing on with the colours, I'm now told I can't supply anything myself and all the appliances I have purchased aren't allowed (they have recently had site theft happening so they have changed there policy (I have no issue with a company changing their policy, except if an agreement has been met before said change the agreement is to be honoured) Once again a disagreement is had, the sales guys are called and confirmed that yes that is in fact the agreement and Management again approve this. At every turn I feel as if I'm been told no and have to fight for the things that have simply been agreed upon. Colours are finally completed after tears and stress. Now I meet with the QLD GM to offer feedback about the process or lack there of. I explain that I'm a first time builder and that I'm doing it alone so I'm looking to Oracle for guidance around the process. She says well what it sounds like is that you had a nice warm hug during the sales process and then the warmth has gone. Ahh no what has happened is I had a 'Nice warm hug" as you put it and then now a slap in the face. I even went as far to ask for a new CSO, one that would respond to my correspondence which was again denied.

The relationship never improved with my CSO and it also appears that the very first email that a client usually receives was never sent to me. There is basic information about the build. I guess this was missed due to the amount of times my file was passed around before settling on my last CSOs desk. I was only ever treated as an inconvenience and a burden.

Current construction 13/7/21- finally released to site with a PCI date set for 22/3/22 and a SS assigned. No contact from SS so emailed only to be told that I have a new SS and they will be in contact in coming days. (remembering contract states constructions must commence on or before 12/3/21)

10/8/21- slab poured - prelim dates for frames 1st week of October - roof 2nd week of October - windows and doors 2nd week of November PCI date of March 2022 already advised unlikely that this will be met.

15/10/21- Frames delivered (not yet installed and no booking of install confirmed)

To be continued throughout the long drawn out build process....

Shouldn’t be allowed to operate – I’m going to keep to some main points to keep this short. We paid our initial $2000 deposit in March of 2020. Soil testing took 4 months and many excuses. Tender took 6 months and contract came approx 3 months later. Even after bringing it to their attention from the initial consultation and many times in between as well as 2 site inspections… Read more

Oracle still “overlooked” the fact the driveway would cross an open drain and would need a pipe installed. Long story short it was 12 months from the initial deposit being paid and the plans had just been submitted to council and we were asked for an additional $25,000 + for our driveway which they also wanted to construct from bitumen.

Throughout the process the staff are extremely rude and unprofessional and ignore calls and emails.

It was at the 12 month period we decided to change builders, we figured we would lose some money however we had lost all confidence in ever getting a house built. Obviously the refund process was also a complete nightmare and we ended up losing around $5000.

I would urge anyone to reconsider choosing this company to build their home.

Disappointing experience. Unprofessional Management who refused to contact me or pay my Late Completion Payments – OVERALL: Oracle Sales team was great but unfortunately once the construction had started, communication on progress updates were little to none without me contacting them to check in. My construction had 5 site supervisor changes, all of which had zero updates given to me whatsoever, only to find out when I requested an update on why the process… Read more

was taking so long. My final Site Supervisor was very helpful and went out of his way to get my build completed despite the disorganized mess he had been handed. It was amazing how quickly everything came together once someone competent was in charge. My construction commenced on 27th NOV 2020 and Prac Completion on 27th SEP 2021 (Incl a 74 Day extension variation due to Roof supply shortages which I agreed and signed).

LATE COMPLETION CHARGES DISPUTE: Towards the end of my build, I was assured I would be compensated with Late Completion Payments as compensation for the long build time ($50 per day). Unfortunately once payment was due to start (AUG 21) I was told management had changed their mind wanted to consider my "Date of commencement" to have unofficially started 3 months later than stated on the contract, due to a "gesture of goodwill" in starting work on my site early for me in NOV 2020 to make FHBG grant eligibility. This meant they considered my PC date to now be OCT 21 instead of AUG 21. This variation was never written or agreed on in the contract. I'm sure if the shoe was on the other foot, I would not be able to get out of paying them so easily. I suspect Oracle took on too many customers in 2020 only to be overwhelmed with work in 2021, unable to meet timeframes. After multiple requests to speak with management to discuss my issues with this, I was told by their office I would be contacted soon by Management and that they were aware of my concern. All I wanted was a Contract reference stating where I was wrong, which the Customer service office could not seem to provide. It is now 29 OCT 21, my handover was completed on 06 OCT 21 and I'm still yet to hear from management. I recently contacted the office to ask if they were still contacting me and was sent a contract reference to say "I have spoken with management and as per Clause 22.7 in your contract, once the final PC payment is made this is conclusive evidence of the builders discharge of your build". A nice way to say, too bad you've signed for the house now, not our problem! My biggest disappointed was their unprofessionalism in pulling the wool over my eyes and refusing to contact me, knowing I was desperate to move in and would eventually sign for the Handover relieving them of any responsibility to discuss my Late Completion Payments. Had they contacted me to have a proper discussion I would probably not be left so disappointed with them. I would not build with or recommend Oracle Platinum Homes again.

Communication and Timeframe – This is information for those looking to build who are wanting a builder who communicates well and knows what they are talking about. Unfortunately, Oracle Platinum Homes does neither. Not once at any stage have they been proactive in letting me know what is going on, only after i have sent emails (sometimes 3/4 times without an answer), have i… Read more

received updates. in a nutshell: was told by sales person in September 2020, I would easily be moved in by May 2021 - building hadn't even started by then. The portal for me to log in to for updates wasn't created until 7 months after signing the contracts, even then I had to ask for this to be done, then again, I had to ask for it to be updated as it hadn't been touched for 7 weeks - that was the last update, still no updates from 10th August. I was given the site supervisor mobile, besides numerous contact attempts no reply from him either. I can't comment on the quality of build as yet because i still haven't moved in 12 months since signing the building contracts. Covid only really effected the construction industry for two weeks so that doesn't excuse this timeframe. there are plenty of great home builders out there, my advice would be to go with a company that actually cares about the client - especially as this is the biggest financial outlay most of us make.

Extremely disappointed!! – Extremely disappointed is an understatement! Over 6 months since starting our (17square, single story, basic 4 bedroom home) and we are not even close to being finished! It’s been a rotating door of site supervisors, currently waiting to be appointed a 5th site supervisor. Our CSC is no help and answer to every question is ‘ask your site… Read more

supervisor’ and completely refuses to answer the phone!

Communication is non-existent with this company, we have been given no updates unless we have chased them ourselves and even then it takes forever and aren’t accurate. Not once have we been informed about site supervisor changes, we find out after weeks of radio silence when we enquire.

We have been understanding and patient but this is ridiculous! Extremely unhappy!

DO NOT RECOMMEND!