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Orbit Homes

Reviews

(165)
(37)
(9)
(8)
(42)
  • Build Stage
    • Pre-Construction (92)
    • Post-Construction (21)
    • Mid-Construction (5)
  • Customer Service
    4.8 (107)
  • Site Admin
    4.6 (38)
  • Timeliness
    4.5 (49)
  • Structural Integrity
    4.4 (24)
  • Plumbing & Waterproofing
    4.4 (22)
  • Electrical & Lighting
    4.3 (20)
  • Flooring
    4.4 (21)
  • Transparency
    4.6 (94)
Charanjeet C.

Charanjeet C.Greater Melbourne (Inner), VIC

Excellent customer service so far by shweta in tarneit..

published

We are in our first stage of building house with orbit. And it has been a wonderful journey with them. We have been to so many builders but nothing clicked us after exploring everything we came to visit Shweta in Tarneit and that’s where we decided to go with them. It was very easy and convenient with Shweta as she helped us with changes in the floor plan. And she took a good care of all our requirements. She is very good in accomodating with our time schedule. No doubt she is very honest and hard working customer friendly agent. We are still to go for our colour selection and it has been a exciting journey so far hopefully we have a great experience with orbit and Shweta.
Thanks

Customer Service
Build StagePre-Construction
Chris and Anna

Chris and AnnaGreater Melbourne (Outer), VIC

Excellent service

published

We are currently in pre-construction phase of our home. To date, we have only experienced exceptional service. Communication with us has been outstanding and everything has run smoothly. Our colour consultant was extremely helpful and made the experience so easy. We are so happy with our decision in choosing Orbit Homes. Thank you so much! Chris & Anna

Customer Service
Transparency
Site Admin
Timeliness
Build StagePre-Construction
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v.nay

v.nayGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Shweta was awesome

published

We met Shweta in newhaven display, and we thought to ourselves, This is it. As first home buyers, we have lots of questions but Shweta was very patient and easy to talk to. She took care of the changes we wanted from the original floorplan, and was very responsive at all times. We are excited and happy with Orbit homes so far. Hope this beautiful experience at sales stage continues until our build is finished.

Customer Service
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

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v.nay

v.nayGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Excellent

published

Shweta was awesome
We met Shweta in newhaven display, and we thought to ourselves, This is it. As first home buyers, we have lots of questions but Shweta was very patient and easy to talk to. She took care of the changes we wanted from the original floorplan, and was very responsive at all times. We are excited and happy with Orbit homes so far. Hope this beautiful experience at sales stage continues until our build is finished.

Customer Service
Build StagePre-Construction

The reviewer stated that an incentive was offered for this review

M83

M83Greater Melbourne (Outer), VIC

  • 4 reviews

Pre-construction support is good so far

published

We are currently in pre-construction phase of our home. I started my journey with Orbithomes with the sales consultant Shweta. Shweta has been very helpful, patient and nice. We ended up meeting her multiple times and had various questions. She has been very patient and responded to our queries quickly. We requested a few floor plan changes and she accommodated them for us. Overall I found the quality of Orbit homes to be good for the price. I am looking forward to seeing my investment home with good quality. Hoping no surprises till the finish.

Build StagePre-Construction
Kylie and Glenn

Kylie and GlennSouth East Queensland, QLD

Amazing!

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Orbit Homes
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Nisala.H

Nisala.HSouth East Queensland, QLD

Very Helpful Service

published

My experience during the initial planning and pre-construction phase has been great so far. Sandra has been very helpful and patient with answering my questions and preparing variations of housing documentation as I progress to work out what upgrades and features I want to include. I look forward to working with Sandra for the construction phase!

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Orbit Homes
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Very polite , very hard woking

published

Sandra mclaughin give me her best she look after me a lot to buy home n land package. And whenever i call her she statway reply and help me a lot to choose little things in house with reasonable price and guide me every step. Thats so nice of her. I give her 5 star.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePre-Construction
Construction End DateSeptember 2020
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1 comment
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Geetha and Sak

Geetha and SakFar North Queensland, QLD

Land and house package

published

As soon as I did walk through the door, Sandra did welcome me and because of her friendly and positive attitude supports towards us made us comfortable with the house and land package she did offer to us. She always gave us her open and honest opinion and understood our situation very well. Looking forward to seeing the end product, the ORBIT Hamilton 270 Icon Facade, that Sandra did offer to us.

Build StagePre-Construction
1 comment
Orbit Homes
Orbit O.Orbit Homes
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Jatindeep Singh G.

Jatindeep Singh G.Greater Melbourne (Outer), VIC

Thanks Orbit Homes

published

It's been great dealing with Michael Srgo, one of the sales guy in orbit homes. I had found great floor plan according to my needs and Michael had helped me to get the competitive quote with all my requirements taken care of. Till now it's been smooth, stay like that!!!!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Orbit Homes
Orbit O.Orbit Homes

The reviewer stated that an incentive was offered for this review

Sam.K

Sam.KSouth East Queensland, QLD

Great Customer Service

published

Sandra located at Spring Mountain has been a fantastic help. Responding to my emails even outside of normal work hours to any questions I had. Always positive and never showing frustration when I wasn't able to respond quickly. Shows genuine interest in making sure I have everything I require in a home.

Customer Service
Build StagePre-Construction
1 comment
Orbit Homes
Orbit O.Orbit Homes
cookies5050

cookies5050Central Highlands and Goldfields, VIC

Our New Orbit Home cant wait

published

We have only just began our new home journey with Orbit Homes and if the service & professionalism shown by Rohit Neb & Stephanie Nikoloska is anything to go by I can't wait to start the next stage Great work guys
I would also too say that i am not the easiest person too please & had many questions, phone calls and visits to orbit homes and on each occasion was greated by a helpful smiling team well done Rohit Nab & Stephanie Nikoloska

Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Orbit Homes
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Ruth

RuthSouth East Queensland, QLD

  • 2 reviews

New Home Built

published

My building journey through Orbit homes has been exciting. From the start to finish, I was informed of what was going on. The quality of the home is superb. All the queries I had were answered in time.
The total cost of house was quite fair. I am happy with the house.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Orbit Homes
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SamW

SamWSouth East Queensland, QLD

Wonderful service!

published

We are currently in the pre-construction phase of our build with Orbit Homes and couldn't be happier. Sandra McLaughlin at the Spring Mountain Display Village has been an absolute pleasure to deal with. We are new to building and have lots of questions, but Sandra has been nothing but patient, friendly and diligent throughout. She goes out of her way to help make your dream a reality and we feel like we are in safe hands. We carefully researched builders and found Orbit to be the most cost-effective. Their inclusions are excellent and their display builds are impressive. We look forward to confidently continuing our journey with Orbit!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Orbit Homes
Orbit O.Orbit Homes

My first home

published

I started my journey with Orbithomes with the sales consultant Michael. He is helpful, patient and nice. Overall, I am happy with the service provided by him and other staff at Orbithomes during my color appointment and contract signing stages. I am looking forward to seeing my first new home in Australia and I hope the quality is good!

Customer Service
Transparency
Site Admin
Build StagePre-Construction
Construction End DateDecember 2020
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1 comment
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Jan P.

Jan P.Greater Melbourne (Outer), VIC

poor quality and not accountable

published

Quality is definitely not one of their first priority. We have a few defect that they are not willing to fix and there is always an excuse for it. Late in delivery the house and once they give you the keys they just simple not answer emails anymore. Good luck!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2019
See all answers
1 comment
Orbit Homes
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Frank

FrankGreater Melbourne (Outer), VIC

House planning

published

We had a problem with the small land size and requested Michael Sgro to help us with a house to suit. Not only did he help but all the suggestion he made to make it work were great. Michael was very easy to work with and listened to all our concerns and found solutions for all our worries and gave us confidence in what we were trying to achieve.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Orbit Homes
Orbit O.Orbit Homes

The reviewer stated that an incentive was offered for this review

Rui

RuiAU

Good service from Michael Sgro

published

I am very happy about the service from my home consultant: Michael Sgro. He spent a lot of time to draft my floor plan in order to meet the customer's expectation. Meanwhile, he also helped me to keep the costs within my budget. Excellent service from Michael, thank you very much.

Build StagePre-Construction
Construction End DateDecember 2020
1 comment
Orbit Homes
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The reviewer stated that an incentive was offered for this review

Sathish Radhakrishnan

Sathish RadhakrishnanGreater Melbourne (Metropolitan), VIC

Rohit=Excellent customer skills

published

Rohit was superb,very supportive through out the sales process. He was able toarticulate the nuances of the build and construction process, humble, very approachable,honest,transparent and has good customer facking skills.He went above and beyond to ensure we get the right and the desired outcome during the sales process. Awesome work.

Customer Service
Transparency
Build StagePre-Construction
2 comments
Orbit Homes
Orbit O.Orbit Homes

Look forward to the building journey too with Orbit homes.

Md Nazim Uddin

Md Nazim UddinGreater Melbourne (Inner), VIC

Dealings with sales consultant

published

Just I started my journey with Orbithomes, Melbourne. So far I have great experience with the sale consultant Michael Sgro at Atherstone Estate. Issue is that I have a block of land, which is very small (260sq meter) to fit with the usual home design. I looked around to find out the design, and at last I was happy with the little bit custom design of Orbit homes. In this regard, Michael was very helpful and patient to listen to me. I made many appointments with Michael to discuss about the changes what I wanted. Finally, we made a customized design, and waiting for next steps.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Orbit Homes
Orbit O.Orbit Homes

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Questions & Answers

Janu

Januasked

Hi! Just wondering my finance has been declined by bank. I am thinking of Cancellation. I have paid $3000 to Orbit as a deposit. At this stage Survey has not been ordered yet and Orbit haven’t done the soil test yet. So can you please clear me how long does it take for Cancellation process and how much will be the refund?Thank you

No answers
Tiara1234

Tiara1234asked

Hello, did anyone add a shower niche and an extra shower head ? If so, how much did orbit charge you?

2 answers
Maria
Maria

Hi we added both and it was cheap under $500

DON Kuruppu
DON Kuruppu

Provide a secondary shower set to the shower compartment including additional
plumbing, a Dorf Enigma mixer tap and Caroma Pin Shower Rail -$815

Niches 400x400 - $415

snipersid

snipersidasked

My driveway has been built with the wrong rocks, I have all the proof. Do I have to pay them for the driveway?

1 answer
S. Bhullar
S. Bhullar

Well first thing, when say wrong rocks, was meant to be meet the guidelines of land contract?
If you got all the proofs, I think they will be liable for all the costs. But if it's your misunderstanding then you have to pay or just live with it. I hope it helps

Get an answer from our members and Orbit Homes representatives

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