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From June 18th, 2019 Orbit Homes is the chance to win 1 in 5 $100 WISH Gift Cards as a means to encourage them to write a positive or negative review. It is possible that reviews during the terms of that offer were written by customers who received such a reward. Previous incentives: November 1st, 2014 until October 30th, 2018, Orbit Homes offered each reviewer a $50 Bunnings Gift card (applicable to both positive and negative reviews).
DilanthGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Excellent Customer Service and Real Premium Builder
I cannot begin to express my gratitude towards Orbit Homes, and most importantly our first home consultant JP and his assistant Ilirah! The pre-construction stage was totally stress free and JP has managed the pre-construction process in an efficient and professional manner. He helped us to accommodate many changes we requested by showing us their pros and cons. He patiently explained and clarified every single item in detail.
Being a construction engineer, its hard to trick me in this field but the finishes on Orbit display homes and their u...Read more
nique layout of the plans were perfection. I was so happy about JP's knowledge in the building construction, which had helped me to select better way outs and to complete 75% of selections on the spot even before the colour studio appointment. We were completely stress-free and finally signed the contract. These are the people you should build with! 10/10 would recommend building with Orbit! Homes!1 comment
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The reviewer stated that an incentive was offered for this review
RahulCVictoria
- Melbourne
- Verified customer
Thank you !!
We really like the quality and design of display houses of Orbit Homes and their promotions. And all thanks to Shweta Kharbanda for helping us in planning our first home the way we wanted and going extra miles for getting it approved. We are looking forward for finalising the deal and signing the contract.
1 comment
Orbit O.Orbit Homes
Thanks for your 5 star review !
Thank you for taking a moment to highlight your appreciation for Shweta, I will pass on your feedback to the team.
We look forward to hearing more about your new home journey.... Read more
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Vijay C.Sydney, NSW
- Melbourne
- Verified customer
Excellent service by Shweta Kharbanda
Shweta is very professional and knowledgeable, most importantly she's very accessible whenever we call her for questions and details. During the decision process, she was very helpful and provided us with some great suggestions, Fingers crossed to the rest of the build and looking forward to move in next year!
1 comment
Orbit O.Orbit Homes
Thank you Vijay for your review.
We look forward to continuing to guide you through the process and are always here for you should you have any questions.
Thank you again and Myself & the Orbit Family... Read more
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PaulGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Exhausting and concerned
From the meetings and emails with the sales consultant at Highlands. To trying to book a colour appointment and then attending it has been exhausting.
All my time has been spent following up on things that have not been actioned or have been recorded incorrectly. Attention to detail is non existent. I would hope that it improves for build.
The owner introduced himself at my colour appointment (something I believe he does for all Melbourne based clients) but cant be contacted when concerns are raised with Senior Management. I find this leadership to be concerning.
Bank has advised that build cost is over priced compared to other builders. Buyer beware - I am now!
1 comment
Orbit O.Orbit Homes
Hi Paul, If you please could send us your lot information via email I can look into your new home job file.
Email to customerexperience@orbithomes.com.au
... Read more
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Review collected in partnership with Orbit Homes
RebeccaGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
FIRST HOME BUYER
To say Im disappointed and underwhelmed with Orbits attitude and customer service is an understatement.
Orbit thinks a fair and reasonable outcome is less than a quarter of the 5% deposit paid refunded, following bank declining finance (due to house valuation).
More than a third is made up of admin fees and another large amount for work that hasnt been done but yet I have been invoiced for.
Noting majority of work that has been completed was done prior to 5% deposit being paid. Therefore this might be a fair and reasonable amount?
I will be following up with DBDRV but urge others to know who you are signing with when building with Orbit.
1 comment
Orbit O.Orbit Homes
Hi Rebecca, If you please could send us your lot information via email I can look into your new home job file.
Email to customerexperience@orbithomes.com.au
... Read more
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RaviMelbourne
- 2 reviews
- Melbourne
- Verified customer
Excellent service by Sumit Sondhi
We first met Sumit Sondhi in display homes. Given this is the first home we are building, and we heard lots of horror stories from our friends about other builders, we were really scared of our decision. However when we met Sumit the first time, he made us welcome in the display home and we were so impressed with him that we decided to deal with him only. He encouraged us to visit couple of other display homes which look similar to the house we decided to build. During the decision process, he was very helpful and responded to million of our qu...Read more
estions, promptly and with smile. He even went extra mile to help us, and provided us with some great suggestions, as it is the first home we are building. We would highly recommend Sumit to everyone and can't wait for our house to complete.1 comment
Orbit O.Orbit Homes
Thank you Ravi for review.
We look forward to continuing to guide you through the process and are always here for you should you have any questions. Thank you for taking a moment to highlight your app... Read more
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JeffreyGreater Melbourne (Inner), VIC
- 2 reviews
- Melbourne
- Verified customer
Great Team always helping
As a first homeowner, I have too much concern, unknow and worries. But Orbit home sales team Elise and color appointment Priscilla has been fantastic. They are patient and nice answering all my questions and sort the build process. A big thanks to Orbit Homes and looking forward to our new home.
1 comment
Orbit O.Orbit Homes
Thanks for your 5 star review !
Thank you for taking a moment to highlight your appreciation for Elise & Priscilla, I will pass on your feedback to the team.
We look forward to hearing more about your new home journey.... Read more
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The reviewer stated that an incentive was offered for this review
- Melbourne
- Verified customer
Knock Down Rebuild
We liked the area we lived, but not our house so we decided on a knock down rebuild, we chose Orbit Homes as they had the design we liked featuring nice big rooms and plenty of storage. We have never done this before and this is where we really appreciated the patience and guidance offered by Jerome (JP) and Ilirah at the Eliston estate Clyde North. They were both fabulous and the displays there are superb.
1 comment
Orbit O.Orbit Homes
Hi Philip,
Thank you for your review & congratulations on your knock down rebuild project!
We are so glad that JP & Ilirah have helped you through the Knockdown Rebuild journey. ... Read more
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Raj G.Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Dream comes true
Thanks to orbit homes and sumit sondhi cant happened without you did amazing job he helped me lot he answered my call anytime when i need high class customers service and got a wonderful deal for my first home. Thanks to all team and well done sumit please come and visit him he will help you step by step .
1 comment
Orbit O.Orbit Homes
Thanks for your review Raj!
We are so delighted to read your 5 star review & congratulations on your first home!
Thank you for taking a moment to highlight your appreciation for Sumit, I will pass on your feedback.... Read more
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The reviewer stated that an incentive was offered for this review
PreyathamVictoria
- Melbourne
- Verified customer
Clear understanding of Customer thoughts
We were quite mixed with our ideas and Shweta K (Sales consultant) had a very clear picture of our needs and helped us in meeting our thoughts within our budget. We were rightly guided with different options and were provided with the image of how the house would look like before signing the contract.
I would highly recommend anyone to speak to Shweta for a good house.
1 comment
Orbit O.Orbit Homes
Hi Preyatham,
Thank you for your kind review.
I am so glad that Shweta has been so helpful.... Read more
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- Melbourne
- Verified customer
First home buyers
As first home buyers we have been happy with Orbit Homes so far. Shweta was accommodating with fitting in times for us to meet and replied promptly to our concerns. Zoe from the Design Studio was very helpful and made the process stress free. We are looking forward to seeing our dream home come to life.
1 comment
Orbit O.Orbit Homes
Hi Jackie,
Thank you for your review & congratulations on your first home!
We are so glad that Shweta & Zoe has helped you through the new home journey. ... Read more
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Anshuman S.Greater Melbourne (Inner), VIC
- Melbourne
- Verified customer
Cost Effective
The base price was on a higher side but then the inclusions given were really cost effective. Sumit was very very patient and accommodating with us. Met several builders but one thing i liked here was that, Orbit was flexible to our minor or major changes. Happy to recommend Orbit.
1 comment
Orbit O.Orbit Homes
Hi Anshuman, Thank you for your review!
We are so glad to hear that Sumit has been helpful on your journey.
We understand how overwhelming pricing information can be & we pride ourselves on being as ... Read more
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Ahmad AGreater Melbourne (Metropolitan), VIC
- Melbourne
- Verified customer
Fantastic sales team
One of the best builders in terms of customer service, pricing and customization. The level of flexibility on customizing plans and upgrades with this builder is exceptional.
I met Sumit Sondhi at Melton display home and he assisted me with the sales very patiently. He made quite a lot of changes to the standard plans at different meetings to make it work for me. I would like to thank him for his outstanding service.
Although I did not build with Orbit Homes due to finding my dream home plan with another builder, I had such a positive experience, so much that I recommended Orbit Homes to some of my friends who are planning to build a home in near future.
1 comment
Orbit O.Orbit Homes
Thank you for your review Ahmad,
I will pass on your feedback to Sumit. Good luck with your project!
Regards,
Paul Millson | The Orbit Homes Family
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Sorrento 398Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Awesome
i am impressed with colour consultant, as she helped with all the selection. The quality of the property and their products are satisfactory. The final cost was $20000 more than the estimated cost due to few more upgrades we did. we are in the process of pre-construction at this stage.
1 comment
Orbit O.Orbit Homes
Hi Sorrento 398,
We really appreciate your comments!
Thank you for your review & cannot wait to hear about the rest of your new home journey.... Read more
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The reviewer stated that an incentive was offered for this review
- Melbourne
- Verified customer
We love our new home thanks Orbit
Almost a year on from moving into our beautiful orbit home and we couldnt be happier. We love our home and a big thank you to Lindy from the sales office and Marie from head office for taking such great care of us. The only negaitive was having a few different site supervisiors throughtout the process which was a little frustrating but overall we were happy with the end result.
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Mark T.Greater Melbourne (Outer), VIC
- Melbourne
- Verified customer
First Home Buyer Experience (Pre-Construction)
I Went with Orbit Homes as my builder for my First home given their elegant home designs, competitive prices, and positive after-sales review and not to mention their amazing promotion (40k premium inclusion).
Kudos to Sumit Sondhi who assisted me with the sales. he was well-adept with what he does as he gave all the information all i needed to know being a first home buyer. Plus he provided a very straight forward explanation with all inquiry that i had which totally made my first home buying experience convenient and hassle-free.
1 comment
Orbit O.Orbit Homes
Hi Mark,
Congratulations on owning your own home! We are so delighted to read your 5 star review and highlighting your appreciation for Sumit.
We look forward to continuing to guide you through the pr... Read more
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Siroos
- 2 reviews
- 1 like
- Melbourne
- Verified customer
Colour selection stage
We are about to finilise our building contract with Orbit Homes. So far everything has been very well organised and handled. I would like to thank Peter for helping us patiently since the first day explaining and clarifying every single items in detail. I would also like to extend my gratitude to Priscilla for helping us with colour selection. We first thought it is going to be a really stressful process but with her help, knowledge and experience we managed the day and picked all the things that we liked. I hope the remaining stages will also ...Read more
be smooth just like what we have had so far. I will post another feedback after handover but I am sure that it is going to be a positive one where I can confidently recommend the company to all my friends. Thanks again for everything you have done for us Orbit Homes! Regards, Siroos1 comment
Orbit O.Orbit Homes
Thank you for your review Siroos.
It is wonderful to note that you are happy with Orbit and we understand this is can be a stressful experience, so any questions you have, we are here to help answer t... Read more
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The reviewer stated that an incentive was offered for this review
George ThomasGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Happy to build with Orbit Homes
We had built our First Home with Orbit Homes in 2008 and happy. Now planning to build our Investment property saw Orbit display homes at Melton. We met Sumit Sondhi at Melton and we are happy with the experience of signing up. He is pleasant and very easy in giving us all the information needed to make our decision.
At the colour selection stage yesterday, I met Zoe and she was good and efficient at helping us making that important decision of colour selection. For many it is a nightmare to get the right colours, but Zoe was very helpful with the selection.
1 comment
Orbit O.Orbit Homes
WOW George,
We love hearing about our customers 2nd build journey with Orbit!
We are so pleased to read that you've had a great expericne so far with Peter & Zoe. ... Read more
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MukeshGreater Melbourne (Outer), VIC
- Melbourne
- Verified customer
Excellent services - ease of choice
I accidentally bumped into display homes at New Haven Homes Tarneit and met Rohit Neb.
There were few discussions and loads of questions relating to construction and building a family home.
Really awestruck with Sorrento 398 display and after few negotiations with my Wife , we decided to go ahead. We both met Rohit again and with his ease of service and thorough professionalism we went ahead for signing with him. He has been excellent at his job and referred us to Zoe for colour consultation.
Zoe is highly experienced and another fabulous ...Read more
1 comment
Orbit O.Orbit Homes
Hi Mukesh,
Thank you such a kind review and highlighting your appreciation for Rohit & Zoe.
We look forward to continuing to guide you through the process and are always here for you should you have any questions.... Read more
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- Melbourne
- Verified customer
Seemless
We're still at pre construction phase but I must say Shweta's dedication and attention to detail is impressive. She made things easier for us since we are based in Sydney while constructing in Melbourne. We now have our colour appointment scheduled. Hopefully we get our building contract as soon as possible.
Will fully recommend in terms of ease in finding a builder. Looking for to a great house.
1 comment
Orbit O.Orbit Homes
Thank you for your review mbuhain42.
It is wonderful to note that you are happy with Orbit's dedication and attention to detail. We understand this can be a stressful experience & we are here to help ... Read more
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The reviewer stated that an incentive was offered for this review
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Questions & Answers
Januasked
Hi! Just wondering my finance has been declined by bank. I am thinking of Cancellation. I have paid $3000 to Orbit as a deposit. At this stage Survey has not been ordered yet and Orbit haven’t done the soil test yet. So can you please clear me how long does it take for Cancellation process and how much will be the refund?Thank you
No answers
Tiara1234asked
Hello, did anyone add a shower niche and an extra shower head ? If so, how much did orbit charge you?
2 answers
Hi we added both and it was cheap under $500
Provide a secondary shower set to the shower compartment including additional
plumbing, a Dorf Enigma mixer tap and Caroma Pin Shower Rail -$815
Niches 400x400 - $415
snipersidasked
My driveway has been built with the wrong rocks, I have all the proof. Do I have to pay them for the driveway?
1 answer
Well first thing, when say wrong rocks, was meant to be meet the guidelines of land contract?
If you got all the proofs, I think they will be liable for all the costs. But if it's your misunderstanding then you have to pay or just live with it. I hope it helps
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Orbit O.Orbit Homes
Thank you for your review Dilanth.
Regards, Paul Millson | The Orbit Homes FamilyIt is wonderful to note that you are happy with Orbit's efficientcy and professionalism.
We will be sure to pass along your kind words to JP & Ilirah. Cannot wait to hear how your journey progresses!... Read more