2Original Mattress Factory Physical store

Original Mattress Factory Physical store

 Verifiedomf.net.au🏆 2024 Award
2Original Mattress Factory Physical store
4.7

659 reviews

PositivevsNegative
92% · 60549 · 7%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Appearance As advertised · Not as advertised
Product Quality
4.7
Customer Service
4.8

Reviews

659 reviews
Chris
Chris
  Physical store

Great choice and advice

Slept beautifully on our first night with the new mattress. Excellent advice by Paul? - At Jindalee store. Can't remember the mattress name, but it was correct weight with firmness and comfort Show details
Leanne norman
Leanne norman
  Physical store

Thank You Sam from your Tuggerah store

Hi my name is Leanne Norman I purchased a mattress from your Tuggerah store 18/4/24 I would like to acknowledge SAM for Helping finding a mattress as our order hadn’t arrived, he was exceptional He went above and beyond to find us a mattress which we greatly appreciate it he is a great asset to your store thanks for providing such a great service Show details ·  1
Sonja and Peter
Sonja and Peter
  Physical store

Sleeping well with a new mattress from OMF!

We decided to buy a mattress from a company that only sells mattresses hence OMF.
We found the staff friendly and helpful.
We chose the Brighton medium mattress which is very comfortable and a good price.
After my first night's sleep, I woke up without a stiff back. That for me is a big win!
A hint for buying a new mattress take your own pillow.
Sleep Well! Show details ·  1
Sympathy W.
Sympathy W.South East Queensland, QLD
  Physical store

Great customer service by Tam

I walked into your store at North lakes 4509 and Tam was on hand to help me with selecting the right mattress for me. She was very lively and chatty. She went above and beyond to explain the details and nuances of the mattresses that I knew nothing about. I highly appreciate and value her customer service. And I highly recommend this shop for anyone that's looking for a quality mattress at affordable price to walk-in and grab a bargain. Show details ·  1
Brian
BrianNorthern Region, NSW
  Verified Physical store

Great experience

Would like to give a shout out to the delivery man at Tamworth. He and his colleague were very helpful and took our Queen mattress up the stairs with some difficulty. The office staff were also very helpful. Would recommend OMF Store for your new mattress. Thank you . Show details ·  1
Alta
AltaGreater Melbourne (Metropolitan), VIC
  Physical store

Attentive salesperson

I was visiting the Cranbourne branch a few days ago and the staff,Rebecca,turned out to be of great help.She was attentive to my needs,caring and not pushy.Great service .Thank you. Show details ·  1
Deva L.
Deva L.North Queensland, QLD
  Physical store

Excellent service

Karen was very friendly and knowledgeable which helped make it alot easier to purchase a bed and mattress.
Thanks for keeping us updated.

Excellent service Show details ·  1

Allison Bull
Allison Bull
  Physical store

A great experience

Fun engaging staff. Efficient friendly service from Helen & Therese. No fuss. Came in and left with exactly what we wanted. A great experience. Show details ·  1
Carmel
CarmelSydney, NSW4 posts
  Physical store

Wonderful experience, great product

Absolutely incredible service and products. This is our 3rd mattress from OMF however we have recommended 5 other family members to OMF and they have also all purchased. This time around we chose a mattress that was that bit too firm and we had purchased the OMF mattress protector so we used the comfort swap guarantee (within 30 days) and it was a seamless process. Ray and Tim at OMF prospect/blacktown provided some of the best customer service we have received, product knowledge was fantastic and sense of humor was a bonus. Great guys and great service. We ended up with the St Barts matress, fantastic product, best nights sleep. Show details ·  2
prashant.dinkar
prashant.dinkar
  Physical store

Rude staff - Avoid at all cost

I purchased a bed frame and mattress from this furniture shop, with delivery scheduled between 3-6 pm.
When I called at 5 pm to confirm the delivery, I explained that I had a doctor's appointment and wanted to ensure I wouldn't miss it.
The staff member I spoke to not only responded aggressively and dismissively but also literally told me that I was wasting his time by calling.
This level of rudeness and unprofessionalism was unacceptable.
Despite this negative experience, the delivery team was polite and friendly, which was a stark contrast to the customer service encounter. Show details
Original Mattress Factory
Original Mattress Factory   DM   
More

Morning Prashant, I'm sorry to hear that you've had this experience with us! If you could please send in your details & concerns into customerservice@omf.net.au, we'll be able to investigate further. Thank you for your time. Mark OMF

jess r.
jess r.South East Queensland, QLD2 posts
  Physical store

Excellence

I was most fortunate to be greeted by Renae, absolutely professional,friendly extremely helpful and just great to talk to, she even helped me put the matress in my hatchback, so grateful for that, it really is so great to be treated so well when purchasing an item and I left with a great mattress too, will definitely be coming back to this store if have any more need to , thankyou Renae you really did make my day Show details ·  2
Bianca D
Bianca DCentral Queensland, QLD
  Physical store

Super helpful

Sales representative was very knowledgable and helpful. Would definitely recommend this store to my friends and family. The bed in the box was super convenient to get home. Managed to fit a queen mattress in my I-30. Looking forward to sleeping on it tonight. Show details ·  1
Mark
MarkWide Bay-Burnett, QLD
  Physical store

Very knowledgeable

The lovely girls at the Hervey Bay store were very knowledgeable and friendly. Good old fashioned service. Well done! Show details ·  1
Jimbo
Jimbo37 posts
  Physical store

Great Service TERRIBLE Product

We purchased an OMF mattress about 2 years ago and it was their own brand name mattresses. (Australian Made) So after two years there are dents in the upper mattress where my wife and I sleep. The top foam has collapsed and has now two dents in both sides of the mattress, and we paid several thousands for the so called "better" mattress.

We received great service but the product is WELL below expectations. Well two years is not a long time for a mattress to be doing what it is doing.

I will never purchase a mattress from OMF ever again. I will be going to ANY of the other major mattress suppliers. I definitely DO NOT recommend OMF Show details

Product Quality
Customer Service
Original Mattress Factory
Original Mattress Factory   DM   
More

Morning Jimbo. Sorry to hear, that you've had this experience with us. If you could please send in your details & concerns into customerservice@omf.net.au & we'll be able to investigate further for you. Thank you for your time, Mark OMF

Cristina L.
Cristina L.2 posts
  Physical store

Purchase of mattress

Donna was very informative, told her what we were looking for,and showed us a few options. But we found exactly what we wanted and she explained everything very easily. Show details

Questions & Answers

Y & G
Y & G · Physical store

Purchased mattress in July 2022 There is a large permanent body shaped dent in the mattress is it under warrenty? Very uncomfortable and disappointed.

Original Mattress Factory
Original Mattress Factory   DM   

Good morning, sorry to hear this, please email customerservice@omf.net.au with the name on the order, where you purchased and your invoice number if you have it and we can assist you further. Look forward to hearing from you, Dani

Jon A.
Jon A. · Physical store

why is your review page separate to other OMF. are you a standalone franchise or part of the other omf stores..

Mary
Mary  

First time I've submitted a review. May have completed it incorrectly:)

Original Mattress Factory
Original Mattress Factory   DM   

Hi Mary, We have a product Review and Google review for each store and you can also place reviews via our website. We are all one company, we are not franchised. Thank you Kind Regards Abby

Viv
Viv · Physical store

I bought a mattress from OMF that caused back pain and sleepless nights, can I return it?

Fired Up
Fired Up  

Did you contact them ?

Original Mattress Factory
Original Mattress Factory   DM   

Hi Viv - please email us your contact details and invoice number, I will get the Store Manager to call you back and assist - our contact email: customerservice@omf.net.au . Kind Regards Nancy Ishac

Details

Compare all Original Mattress Factory listings
CategoryPhysical Shops, Furniture Shops and Bedding ShopsOnline Shops, Furniture Shops and Bedding Shops
Type of Furniture OfferedBedroom, Living, Mattresses and OfficeBedroom, Living, Mattresses and Office
Offers Free Standard Shipping NoNo
Awards 20242024
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