Original Mattress Factory (OMF) Physical store

DO NOT BUY THIS PRODUT. ITS TRASH! I bought the now called KD heavy duty Queen mattress base. Supposed to have a 10-year warranty. 6 months in and creaks everytime I roll over, keeping me & my partner awake at night.. (Attached a sound clip for your enjoyment). The Store is asking for video of mattress on, mattress off and roll around on the… Read more

frame with mattress off. (Which I already physically did with the Seal postupedic rep that came to my house to inspect.). With a 10 year warranty, they still have you go through a heap of nonsense hoops to deal with, because they dont want to refund me. Do not buy from this company, spend an extra $100 elsewhere.

I am part of a family of 5 (Mum, Dad, F18, M17, M13). Each of us purchased something and have loved it. Mum and dad previously had the Urban Suppot from OMF which was great for dad as a hot sleeper, though after 6 years, they have upgraded to the Hamilton mattress which they love! They sleep so comfortably for so long, it was a great choice. I… Read more ·  1

purchased the Newport mattress which is also top of the range like the Hamilton. It has been great for me, as someone with spine issues, as a side sleep, so softness of the mattress has helped to straighten my spine as I’m sleeping, so I wake up with less pain. My mother and I also both purchased the corn fibre pillows which we absolutely adore! The 17yr old got the Mosman Gas lift bed which has been great for additional storage and hiding the mess expected of a teenager. Mum loves how clean his room looks now. The only thing I would recommend, is paying the additional fee for the assembly of Gas Lifts, they truly are a pain to build and took 3 adults around 2.5 hours to complete. The 13yr old got the revivify soft mattress which he hadn’t tested in store, however, after the first night of sleeping, he would not stop chatting our ears of about how comfy it was compared to his old mattress, it wasn’t too expensive, and will be a great support for him as he continues to grow. We did purchase home delivery as well which was great! The drivers took the mattresses into the respective rooms, a great convenience for us! The Newport and Hamilton mattresses also have handles on each side which make the processes of rotating the mattress a breeze. I heavily recommend anyone purchasing a mattress to buy the ‘Signature Tencel Mattress Protector’, it has a 10 year warranty where if anything gets through, they will professionally clean your mattress, and if damage is done, there’s a chance the company of the protector will replace your mattress for you free of charge! It think it a worthy investment. Can’t wait for more future purchases at OMF!

Niki from wagga wagga store was fantastic, I told her what I wanted and she showed me a range of mattresses to suit, no hard sell, very knowledgeable about products, the 30 day money back guarantee was also a win win situation if my choice was wrong I had 30 days to swap, Fantastic idea and this alone sealed the deal for me. After spending… Read more ·  3

thousands on a top of the range computer analysed mattress 2 years ago from a competitor I have not had a restful sleep in all this time. I believe Niki knew her product and was able to suggest best option for my needs. That's the sales pitch done now, today I got my mattress to say I wasn't looking forward to opening this Bed in a box is an understatement ( iv seen tube video of ppl being injured undoing these things). OMG!!!!! so easy basic easy to follow instructions and a great little tool enclosed to help unpack it.I had it on my bed within 15 minutes, I've got to wait 48hrs untill fully ready so I can't post comfort rating yet but from trial I am actually excited and am looking forward to a restful nights sleep

Paid for a bed, still chasing – Absolute mess. Initially went to the Alexandria store a couple weeks back to look at beds, found one I like - lady in the store was lovely, checked stock said they had two left. Ordered the bed 20 minutes later (this was a Friday night). Get a call Monday telling me the stock list hadn't been updated and the bed was sold out from other stores.… Read more

They told me the display bed was available, I asked if the display bed could be offered at a discount got told I would get a call back.

Come Wednesday, no call, I call again and get told I'll get a further call back.

Thursday nothing, I send an email, no reply.

Friday, I call again, get told someone will call me back, nothing. I send another email specifically asking for someone to email be back in writing.

I call again today (Monday, 10 days after my order) guy picks up 'oh someone should've called you on the weekend' well, they didn't. 'We can. give you two free pillows' with the display bed. Um, no. I ask if I can't get a discount then to fully refund me. The guy asks me to call back later. I tell him Im not calling again, I've been calling and getting messed around plenty. It's wither a discount or a refund, happy with either but Im not paying the same price of a new bed for a display bed, that's ridiculous.

Honestly, dealing with these guys has been a complete nightmare, really not worth the time and effort. Im guessing I'll be waiting another 10 days for a refund and likely will having to keep making calls.

Update: after being told they would call me back again today, and reply to my emails. They didn’t. Still no answer, still don’t know what’s happening.

Called me today, 12 days later, expecting to pay the full price for stock floor display furniture. I’ve now missed out on another frame through another company.

Please don’t waste your time with these guys, it’s not worth the headache with poor service and unprofessional staff.

Stuart from the Fyshwick Canberra store was very helpful and gave us a great deal on our beds and mattresses order. We had been to other stores but we feel we got the best quality products and by far the best deal from OMF. We would highly recommend them. Show details ·  1

Thank you Angie for your customer servies today, you very polite explained step by step for and it so much helful to understand the quality of iterms which l bought. Once again your service is 10/10 Show reply

OMF were amazing to deal with, the store assistant Archer was so helpful and knowledgeable and really asked good questions to determine what kind of mattress we wanted. Show details ·  1

Great matresses just still smell three weeks on! – I recently purchased three urban matresses from the Campbelltown store. The service was great, price fantastic and it didn't take long to receive our delivery. We purchased two queen urban medium matresses (one for a friend) and a double plush urban matresses for our spare room, along with a queen base. The matresses are great to lie on with good… Read more

back support the only problem being we just can't get rid of the chemical off gassing smell they keep omitting. My friend has aired her queen matresses for seven days without lying on it with fans and air filter going and I have been doing the same on and off during the day. It's been over three weeks now and I'm constantly having to wash my sheets and matress protectors and air out during the day, same as my friend. I'm just hoping it will get better as they are great matresses to lie on but just can't stand this off gassing or whatever smell it is coming that just keeps coming from them.

Told one week delivery, still waiting at 9 weeks – We ordered a bed frame in the first week of may 2024. We were told it would come in one week, we are still waiting. Spoke to the store last week and told it will be in the next truck that was due yesterday. Called today, and it's still not there. They stated it will most likely come in 2 weeks time. So by then it will be 9 weeks. One of the main… Read more

reasons of going with this bed frame was that we would have in one week. So don't trust them on their delivery quotes

Rude staff - Avoid at all cost – I purchased a bed frame and mattress from this furniture shop, with delivery scheduled between 3-6 pm. When I called at 5 pm to confirm the delivery, I explained that I had a doctor's appointment and wanted to ensure I wouldn't miss it. The staff member I spoke to not only responded aggressively and dismissively but also literally told me that I… Read more

was wasting his time by calling. This level of rudeness and unprofessionalism was unacceptable. Despite this negative experience, the delivery team was polite and friendly, which was a stark contrast to the customer service encounter.

Great buy I now have a better nights sleep. It was easy to navigate the store you now when you see the price on the bed. Great range of beds to try out, and price range. Show 3 replies

Extremely happy with our purchases of bed head, mattress and pillows. Super comfy and very high quality. The customer service at the Capalaba story was outstanding. Highly recommend. Show details ·  1

Great quality, great service and great prices. With a family of 5, I am slowly upgrading all the kids beds. I dont even bother shopping around anymore, I come straight to OMF, the matresses have lasted for years, no sagging, lumps or springs sticking out. Very happy customer. Show 3 replies

Great store: wide range of options, friendly, helpful, knowledgeable staff (thank you Eesha!), reasonable prices. Even the mattress delivery, usually the weak point in the process, was fantastic: good communication and tracking, came when they said they would, quick, efficient process, friendly staff. One of the best delivery experiences I've… Read more ·  1

had.

Can't say the same about base delivery as there is no option to have the old base disassembled and removed or the new one assembled. This resulted in me having to assemble the new bed myself, taking about 90 minutes and resulting in a sore back. Old frame will end up in a council pick-up.

The bed base/frame delivery side can definitely be better.

Was the easiest transaction I have had for years, the sales lady walked me through several options, she knew what she was talking about I am extremely happy with the mattress I purchased. Show details ·  1

We had a great experience working with Heidi at the Bathurst store. She was polite, helpful, and provided plenty of assistance throughout the process. We also walked away with a great deal, which made the experience even better. Highly recommend! Show details ·  1

Kerrie is professional and informative, great sales skills even though she was working alone, sorting out the new stock, she gave 100% to my grand daughter Cheers Cat Martens Show reply

Just had a most wonderful experience buying our new mattress at OMF McGregor. Angie was so helpful, knowledgeable she was such a pleasure to deal with. I have chronic back issues and she was able to direct us to a most comfortable mattress, can’t wait for it to be delivered. Thanks Angie will definitely recommend you to our family and friends. Show details ·  1

Excellent service by Robert (Doc) at Bundaberg OMF! Efficient, professional, helpful advice without intrusiveness. Aimed to meet our particular needs. Amazing Boxing Day discount on Urban Luxe Mattress Support Queen. Delivery included removal of old mattress. Show details ·  2

After visiting other mattress stores we went into OMF Rutherford NSW We were quickly attended to by Andrew who listened to our requirements and showed us our options without pressure and gave us time to make up our mind. He quickly answered our questions and after we had picked our mattress he was able to give us a price which we were happy with.… Read more ·  1

Another staff member, Kerrie was also helpful with our purchase to make sure we got the most comfortable mattress to suit us. Delivery was within 2 days with no fuss. Very happy to recommend this store after our experiance

Shannon at the Melton store was very friendly and extremely helpful. Nothing was too much trouble and she was able to answer any questions we had. Would give more stars to Shannon if it were possible. Show details

Very happy with the help. Staff were patient and friendly. I left the store with a quote and decided two days later to go ahead with the purchase. Thank you ladies for your patience while I needed to make a decision on what product and company best suited me. Show details

Yvonne from the Ipswich store was amazing. From the time we entered to when we left she was great, not pushy and showed us all the different options. We ended up going with the Hamilton Mattress and even the silky cool Tencel Jac mattress protector. I would recommend Yvonne and OMF Ipswich to everyone. Thank you again Yvonne for your great service. Show details ·  1

Jewel and Donna at the OMF store in Kensington thank you for your wonderful service your assistance and excellent customer care made my shopping experience a delight. Show details ·  1