Great design - Terrible builder
We chose our home from a display village at Coomera. Loved the design, and Jason on site was excellent. Nothing was too much from [name removed], but from there the experience headed south - so slowly that it hit us at handover.
Construction began in September 2017. [name removed] was introduced as our Supervisor and the person who would update us weekly on the build. After the second week, the only time [name removed] contacted us was returning calls from us for updates.
Whenever we questioned him about workmanship, his answer was casual with the assurance that he knows what he is doing. His flippancy of dismissing concerns was taken by us at face value and we thought that maybe everything is running smoothly. We dropped our guard.
In November 2017, the invoice for lock-up stage was sent to us. We went to the build/site and there were open accesses in walls, the stacker doors at rear were leaning against the internal walls. We contacted Ownit and were told that [name removed] gave them the go ahead to send invoice. It took 3 more weeks to bring the build to lock-up stage, and in order to do this, temporary boards had been tacked in place to prevent doors from opening. It was shoddy.
Ownit has a pre-handover procedure which occurs 3 weeks before handover date. [name removed] took us through the site. The painting was terrible. There was a bulge (with a deflection of at least 15mm on the vertical) in the wall in the Powder Room which [name removed] hadn't even noticed. There was a hole in the wall of the kitchen where the appliance cabinet was to sit. During the 3 weeks leading to handover, we asked [name removed] 3 times if handover was on track and all issues attended to. We were assured each time that everything was on track.
Handover arrived with all the defects noted at pre-handover still untouched. Our final payment had been made to coincide with handover date. Ownit had our money and we had an unfinished house. [name removed] stated Ownit had 15 working days after handover to complete fixes.
We were expected to now be the Supervisor of the tradies who turned up to remedy the fixes. Our tempers flared and we told Ownit to attend to fixes under their own supervision. [name removed] from Ownit stepped in and that was when progress began. Lock was changed to give Ownit access to supervise. They were back in control - if that is the correct phrase.
We finally moved in. A month after moving in, we noted evidence of rising damp in all bare concrete areas (garage floor and storage floor). We contacted Ownit who came to investigate. Ownit stated they always place plastic membrane up sides of concrete to prevent moisture penetration. After 4 exploratory digs, less than 2 inches of membrane was found peeking from under concrete slab. Ownit said that since we did our own landscaping we probably cut the membrane. We had photos of early construction showing no membrane visible. They then offered to give us 2 rolls of membrane and $250 and we could do it ourselves. Ownit took no responsibility.
While many minor defects have been sorted during the maintenance period, there are still outstanding items not acceptable for a new dwelling.
1. Rising damp – plastic membrane not extended past edge of slab. Ownit takes no responsibility.
2. Numerous scratches on glass - Ownit says not our problem. The scratches became evident after we cleaned the house - it was dirty at handover.
3. Splits in both timber staircase landings - Ownit is blind and calls them gaps. Again not their problem
4. Paint over spray on garage door - Ownit's painter tried to clean and then offered to paint door - seriously.
5. Bulge in gyprock wall in stairwell. Under critical lighting it is very obvious, but because it can't be seen in daylight (but evident to the touch), again it is not Ownit's problem.
Ownit’s refusal to accept responsibility for defects that to us fall clearly within the builder’s duty appears now to be of a personal nature, or maybe Ownit has a policy - say NO until the client gives up.
Maybe this policy has worked in the past and that gives Ownit the impetus to continue with it, but dealing with Ownit Homes has become tiring.
All these issues are with QBCC.
Build New home Naragbha in Progress
This will be detail review and will updates as things Progress. I am Building New home in Narangba with Ownit. Build has not started yet signed the contract and waiting for construction to start. I will constantly update this review as things progress once build is completed and final rating will be based on head office experience and build quality and workmanship
1- Dealing with Sale Person - Mango Hill Kurt
We are dealing with Kurt Mango hill last 6 month. He is one of best of sale people We come across. He is genuine person who want to help you. Very patience really understand what you want to achieve. Weather you build with ownit or with different builder highly recommend to visit kurt to run through your idea if you have custom build in your mind or list of wished what you want to achieve. Head office experience colour selection, electrical and tiling selection coming Next
2- Colour selection , Electrical meeting
Be honest the Colour selection is quite rocky road but Finally mostly issue get resolved on the principal of give and take. Shane , lee , Scott help me a lot in this process and educate me as well . Tomorrow Actually the construction starting for cut and fill and Slab will be Pored on 10 October 2018
Note: As it is not possible to upload pictures and day to day activity in productreviews because it is not forum to discuss. I have make dedicated thread for my my build with ownit for day to day activity
Visit : forum.homeone.com.au and search "custom Build ownit home ownithomes.com.au quote, upgrades"
Awesome home great experience
We chose Ownit as they were the only quality multi home builder with 'in house' architects and estimators that allowed us to make heaps of changes to the base 'Seabreeze' home to exactly suit our needs and get very quick quote adjustments back to us- all for a reasonable build price (about $1050/m3 for a two story with high ceilings, ducted A/C and heaps of extras, built on an elevated acreage site 60km south of Brisbane CBD is good). This was after several months sitting down with most of the opposition big name builders and some bespoke builders- always coming away with either lack of flexibility issues or often quite ridiculous prices for changes. Ownit standard inclusions were also exceptional compared to most, which I guess kept overall price down. All extra costs were made clear up front. Build started promptly and straight into it full bore which I was impressed with as we wanted to get the home built by Christmas and starting in July this was going to be tight for a 400m3 two story house.
Due to Ownit's free ducted air con offer at the time, they had quite a few builds on the go, so we had a few new subbies on our build which caused some rework. However Ownit supervisor Mark was on every occasion able to explain the issues and rectify to our satisfaction. Overall we had very professional Ownit regular subbies that are respected names in their field and did an awesome job. I am sure this is just building in general- you can't always have the absolute experts on your job all the time. Mark's co-ordination of the various subbies and deliveries to site was great, including still getting work done during wet periods. His weekly telephone updates were always detailed, and he took notes on any points we raised and came back to us in reasonable time.This is our second new home build and overall far better experience than the first, for a house twice the size. So we really appreciated the fact that Ownit take their responsibility seriously and always strive for the best result and customer satisfaction.
Mind you we are not shy, so on a couple occasions made clear our preferences as issues arose- always resolved promptly. Financial side and admin side was faultless- great communications regarding costs, time limits, important decision notifications always well communicated. I like the way Brad Ganim checked the site before the build and overall the provisions and allowances were pretty right for a large project. Also liked the double check of house position on the block prior to starting as we had a requirement to get this exactly right considering nearby rockwalls etc. And at the end I was able to work with Brad direct to finalise provisional sums and extra work actual costs we requested along the way. All resolved and handed over the day before the Christmas weekend so we were able to arrange our mover to get the basic furniture in the house and spend Christmas day in our beautiful new home. The agreed list of minor defects signed off at handover were promptly finalised to a high standard as soon as work resumed in the new year.
Many of our friends have had positive comments on the build quality, price and time taken to build. Been in the home for three months now and everything works fine, no movement or cracks that I can see despite a few huge storms in the new year that we experienced over 100km/hr winds, small hail etc (home is N3 wind rated and BAL rating 12.5 as it is on an elevated mountain site near the bush). No leaks, all door and window seals perfect, and the drainage, rainwater tank and sewage treatment systems all hooked up and working perfectly (I had the rainwater and sewage tanks systems installed myself prior to the house build to save a few thousand dollars and Ownit were happy to hook up plumbing and electrical to those for us). I don't particularly enjoy building a new home as it is quite a large task, but all in all when reflecting we are very happy we dealt with Ownit.and got a great result.
Coudn't be happier, what a great family company!
We built with Ownit Homes a year ago and couldn't be happier! From the moment we walk through their display home to the handover of our new home, everyone was so genuine and friendly, from our salesman, to our colour consultant, the head office staff and our supervisor. What I really liked was that everything was included in their homes, so I knew exactly what I was getting by walking through their display homes. Our salesman took a lot of time helping us design the best home for our family and from the many homes they have on display, this process was made a lot easier. Our home is everything we imagined and more and the quality of the workmanship is 10 out of 10. The home seemed to go up very quickly and anytime we had a question along the way, someone at Ownit Homes was very happy to help us. We are over the moon with our new home and highly recommend Ownit Homes to anyone wanting to build a home.
Absolutely delighted with our new home
We have been fortunate enough to build our 6th house with Ownit Homes and once again they went over and above our expectations – everything they did was professional and timely. Right from the start they have been brilliant -from tweeking the house design to completing the spec to the site cut and the overall construction. The office staff were always friendly and courteous; no matter what our inquiry, everything was always promptly dealt with. Additionally, we have been fortunate to have had Bob as our supervisor for all our builds which has worked in our favour as he now understands our expectations and offers exceptional service. We are absolutely delighted with our new home and would have no hesitation in recommending Ownit Homes to our friends and family and will definitely build our 7th home with then when the time comes.
Worst customer service and finishes
Poorly managed build, disinterested project manager who had excuses for everything that we found faulty or was poorly finished. Project manager also swore at me over the phone because we refused to pay when work wasn't completed at certain stages and bank wouldn't release money as contract requirements weren't met. Bullied by builder at handover. Very expensive for the quality of the product. Unpainted skirting boards, crooked walls, bricks, mortar falling out. Painted surfaces contain scratches, bumps, only one coat of paint, only primer on others. When we complained we were given various excuses but problems were not fixed. We were told to put a pot plant in front of the error and not to worry about it on several occasions. We're told to stand 2m away from paint surfaces to view defects but the standards say 1.5m. Paint splatters everywhere, gloss paint on Matt surfaces, cracks in walls. Several structural water leaks which were finally repaired but as there has been no rain we are unsure if permanently fixed. Mould grew on ceilings on several outdoor areas, QBCC ruled to clean and install vents, builder claimed he was not responsible for consequential damage and wouldn't fix, told to fix by QBCC, builder then told me that the vents would not look attractive to try and get me to say to leave it as is, my response was negatory as mould looks ugly and is a health risk. Vents installed and look okay. We were accused of causing damage to a roof vent which caused a large leak and a damaged bathroom ceiling, this was fixed after QBCC visited, but to be accused of causing damage to our own new house was preposterous. Concrete floor in garage was gouged out and cracked but not fixed. Additional charges added to total cost due to apparent lack of access by brick layers, added thousands to bill, bricklayers did a poor job and we had to pay extra! Many more issues but too tired to mention, over this whole process. Disappointing experience, would not recommend at all.
A builder with a genuine interest in their customer and their product
The entire team at Ownit Homes (Sales/Design/Colour Selection/Administration and construction) worked diligently to ensure our journey through the construction phase was well managed with care and understanding to us as first time home builders. No issue was too major and all of our concerns were handled promptly and professionally. The workmanship was excellent and any minor issues were rectified promptly,
Our build was somewhat different as we needed to remove a property and level the land prior to the commencement of the build. The Ownit team worked with us and provided introductions to all the additional external contractors we required to get the project underway. This was extremely helpful and a time saving. Their referral partners operated under a similar ethos to the Ownit team.
House building can be daunting, emotional and at times a little bit scary, however by taking this journey with the Ownit team our stress levels were seriously diminished.
Great work Ownit!
A professional, caring builder that delivers a high-quality product
My wife, Kaye, and I moved into our new Ownit home in August and we’re very happy with both the build and the end result. We included Ownit Homes in our search for a builder based on the recommendation of friends who had built with them a couple of years previously. During our search, we were able to view “as built” (not display) homes from several builders. We wanted a builder who would work with our structural design, but would offer a high standard of finish, with careful attention to detail, and quality fittings and appliances. I’m pleased to report that, two months after handover, Ownit, as the builder, and our new house, have exceeded our initial expectations.
As a retired engineer and project manager, I was keen to understand the build process and be able to interact freely with the builder. We were the first clients on a new computer system (so there were a couple of hiccups) and I felt a tad unsure of the initial design and specification procedure; however, Ownit responded openly and generously to my questions and I feel the building contract and final specification were as complete as we could get them. In the end we had only six contract variations, of which three were for owner upgrades to electrical, tiles, and appliances. “Colour selection” with the various suppliers for electrical fittings, tiles, doors, windows, etc., was efficient and thorough. Though it’s worth checking at rough in and fit out that all is as you expect it to be, as there were a couple of “disconnects” between concept and reality, but nothing “fatal”. If you’re not invited to, request to do a walk around with all trades during the initial lay out.
During the build, Ownit’s site supervisor, Mark, exceeded our expectations in terms of communicating with us and responding quickly to our questions and concerns. He spoke with us at least weekly and was happy to meet with us on site to discuss any issues. During the build, with Mark’s OK, I was permitted by Ownit to interact with the tradies for various “owner supplied” items that were best installed during the build. For example, extra yard drainage and services to my shed. Without exception, I found the Ownit tradies to be professional, thorough and helpful. It also saved some “owner’s dollars” being able to directly engage the trades while they were on site.
While it took a bit longer than we expected after contract signing to get started on site, the build progressed steadily and we took possession of the house three weeks earlier than initial predictions. Payments were billed as per the payment schedule and costs met our expectations. Any uncertainties were dealt with quickly and fairly. As with any major project, we have had a few problems post handover. Nothing major and, on each occasion, Ownit has responded quickly and the matter has been resolved without fuss.
If you’re looking for a project builder who is willing to incorporate your (reasonable) design ideas, who offers a professional, competent and caring team, both in the office and on site, who delivers on time, to cost, and produces a quality house, then we highly recommend Ownit Homes. They may not be the cheapest builder in SE Queensland, but we have found that they deliver a high quality home to the agreed specification, and more, with a minimum of fuss and a genuine interest in looking after their clients.
Great home, great experience
“After moving in to our beautiful Ownit home a few weeks ago (June 2014), we have had some time to reflect on the journey. From selecting the company to build for us to hand over, there were three outstanding areas. John was our first point of contact at the Rochedale display home and his passion, honesty and knowledge were very evident. No modifications were ever too much trouble and you get a sense that he truly believes in the company and the product, and has the customers best interests at heart. The second stand out was the regular communication that we received from both head office and our building supervisor. Throughout the building process we were kept thoroughly up to date with regular progress reports and, if there were any issues during the build, solutions were always found quickly and professionally.
The third area was the quality of trades people building our home. From carpenters and concreters, to tilers and plumbers, it was very evident that the people working for Ownit take pride in their work and the company’s reputation. If there were occasional errors, as you would expect with any new build, things were rectified quickly and we got the distinct impression that the trades genuinely care about delivering quality work.
This was our third build and without any question the easiest and most hassle free of the three. Many thanks to you and your Ownit team on a quality home. We would have no hesitation in recommending your company to others, or building with Ownit again.”
After searching through many display homes and getting confused on what was included and what was not, we decided to build with Ownit Homes. The reason for this was their display homes are designed with notion of "what you see is what you get." Dealing with the salesperson nothing was too hard and we were able to redesign their home to suit our needs. Everything ran smoothly from the design stage, colour selection, construction to the completion of our beautiful home. We are so happy and highly recommend Ownit Homes.
Model to the builders!
A casual visit by accident to Ownit Homes display centre at Rochedale made my dream come true. Initially I intended to collect some brochure and then leave in a rush, but Michael’s greeting and then a brief chat had made me sit down to discuss more.
From the moment I knew I have found the right person to help.
With his strong architectural background, extensive knowledge in building area, and rich experience to various problems/issues, Michael has helped extremely well with my building plan, and has assisted me to get through many technical difficulties. Michael is always kind, enthusiastic, helpful, skillful and professional. He is absolutely far beyond a usual sales person. if every builder is like Michael, this world will be so much easier to us ordinary people living on this earth for our residential home.
The same compliment is to the onsite supervisor Mark, who has been extremely professional, responsible and helpful. Mark always keeps me informed with each stage and has tried the best to solve issues timely. His team have done a great job to my building to all the details.
I have decided my next house to be with Ownit Homes again!
Nice home but disappointing experience.
From the moment we started looking for a home, we have had a number of disappointing experiences with Ownit Homes. When we looked at the Rochedale display homes we were treated poorly, an older salesperson brushed us off (we are a couple in our 20's) and we had to drive to Yarrabilba to find a salesperson who was interested in dealing with us.
The list of inclusions that we were originally provided was not reflected in the sales contract. For example, we were advised that letter boxes were included in the turnkey packages, Ownit did not transfer this across to the sales contract and they are not interested in providing it. We were also told on the day of signing the contract that they would include mirrored siding doors to the wardrobes, but at the time of colour selection were charged almost $2000 for this.
The margin charged on upgrades on is no where near a fixed builders margin. When requesting to upgrade the pop down wastes in 4 of the sinks, we were advised by [name removed] that the cost is roughly $5 each. However when we passed this information on to Ownit, we were quoted $228 for something that would cost them $20.
When we requested to have roller blinds rather than vertical blinds (if you call any blinds store they will tell you that they are in the same price range) we were charged an additional $1330. However, during our build, vertical blinds were installed and Ownit claimed that they did not know they had been upgraded - even though it was noted on our Ownit Homes sales estimate sheet and we had driven to their blinds supplier to confirm our upgrades. The logic really isn't there, if were supposed to be receiving the standard inclusion, why would we have been paying an additional $1330? Ownit Homes was not willing to have the issue rectified by having the correct blinds installed.
The whole build process was incredibly stressful, our building supervisor did call us on a weekly basis but could be rude if you asked him any questions, to the point where he would be yelling and even swore at us.
At the pre-handover inspector, we brought along our inspector, who informed us that the house was not even close to being completed and could not complete the inspection. On the day of handover, I made it clear that the house needed to be completed as I had already taken annual leave for our move. However, on the day, the stairs were still missing the glass balustrade, the gas was not connected (which meant that we couldn't cook and there was no hot water), holes in the walls, main bathroom was missing a mirror, open manhole, the air con unit was missing, glass windows and doors were severely scratched, etc.
Even after handover finally took place, the first time that it rained we had a major leak in the ceiling, it took over a month to be rectified. The igniter for the gas cook stop starting malfunctioning, it has been 2 months since I reported this and it still hasn't been fixed. Now there has been more heavy rain and again we have a major leak, which has not been rectified.
On the positive side, the girls in the office are all lovely and are willing to do anything in their power to help. The designs are modern and there is a lot of flexibility in terms of modifying the floor plan to suit your block or to upgrade different elements of the home.
Overall - we like the design of the home and this is why we chose to build with Ownit in the first place, but our experience in building our first home has been disappointing due to the number of issues we have had since day one and are still continuing now.
My Build Experience With Ownit Homes
We were handed our keys to our beautiful home in March. I will like to commend Ownit for being with us from the designing stage to the completion stage and resolving the few and petty issues we had with the house after completion with a response generally within a day from Sarah Quick.
We went to the display village at Mango Hill and met with Kurt, who recommended a possible land for us to buy and help us adapt our design to a possible layout available in their catalogue. Through many iterations, he patiently hear us out and helped us along the way.
During our build process, our building supervisor kept us informed with weekly phone calls about what is done and what had been scheduled to be completed in the following weeks to come. Everybody will feel that their build takes forever, but knowing what had been planned, makes the waiting bearable.
After the completion, we had a couple of very minor issues, within a day of bringing the issue to Ownit, Ownit will email us and arrange for someone to fix the issues. And if the issues were not resolved, Sarah is a just an email away.
In my opinion, Ownit had been very professional in my dealings with them. Their inclusions are high and what you see is what you get and with a very patient salesperson who is also a very talented artist at Mango Hill, we had a beautifully designed home that we now lived in.
If anyone is in the market to build, I will strongly recommend Ownit @ Mango Hill.