OZ Design Furniture NSW

The unit I purchased was delivered and arrived with a 2cm sq chipped off the veneer. I contacted the store immediately and spoke to a lady that needed to speak to her manager. A manager that couldn’t be bothered to discuss it with me. The manager left it up to the poor lady in the store to deal with me. The reason I couldn’t do anything “floor stock”, which I didn’t notice had a piece missing because it was surrounded with furniture covering that area when on display in store. I assumed it was done during delivery. Now I have to go through a re...

The young man in the warehouse was so accommodating, pleasant and helpful. The table was easy to assemble but quality not quite what w expected

I purchased the Morington table and chairs from the Homebush store, with an estimated wait of 7 weeks. The worker was not overly friendly and really wasn’t fussed on making a sale. This should have been the hint.
13 weeks later no communication and no table. I called the store several times and sent emails without any response. Ghosted.
I noticed the website had a delivery date in July when I brought it in early April.
I was not offered a discount for the delay even an apology.
Finally when they called, the product was available 14 weeks late...

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Shopping here was such a positive experience. Staff could not have been more helpful - and didn't mind my numerous visits with tape measure and colour cards in hand. They allowed me to add new pieces (so much amazing decor to choose from) and timed the delivery so they came at once. Organising delivery was quick and simple and the delivery was very well organised within the times given. I cannot recommend them highly enough.

I happened to call in to your Caringbah store after I have water 4 weeks for my order with no communication. I happened to call past the store to see if there were any further updates only to be advised that “no 4 weeks after order! And that is been advised my order was coming in on 31 July… I did make the order in May.. no communication… rude customer service except for one lovely lady

I note the review of Bridgita on 5 July and sadly have have a similar experience at the Coffs Harbour store. Whilst most of the staff were helpful and polite, one would benefit from some respectful customer service skill development. I am happy the quality of products received but they took 4 + months to arrive and the service I received when trying to coordinate delivery/ pick up was nothing short of abysmal.

I arrived to collect an armchair and pay the remaining balance after phone discussions with an employee who told me to collect from ...

It was a joy browsing all the beautiful things in this store. The decor and presentation of the store is very well done. I purchased 3 bar stools and only had to wait a week for them to be delivered to the store from Sydney. They were already assembled and the lady who handed us the stools, allowed us to leave the packaging at the store so that we didn't have to get rid of it ourselves.

Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.

On all points the Store experience was good, the Staff were friendly and helpful. Everything went well. The unit was preassembled so it went straight into use.
I have shopped there before and will again

Staff st both stores (Moore Park and Caringbah) helped all the way in the process from inital wandering around (before the lockdown), to assisting with the various colour options available, to very fast delivery, and on the second purchase that arrived later, they conveniently transferred the product to the local ( Caringbah) store to help minimise risk due to the (then) lockdown restrictions. The staff even helped wheel the product to my car and save me the effort of disposing of the packaging. I could not ask for anything more!

I love the store, the layout, the furniture and the staff always greeted me in a friendly and familiar way. The delivery happened exactly as I was told to expect. Thank you

Went to Coffs Harbour store to purchase additional items to complement existing furniture. Became a special order with a long wait time. When available booked delivery that was made efficiently and without fuss. A good experience.

My family is in love with our beautiful new sofa - it looks gorgeous and is so comfy! Thanks Oz design for such great service and such awesome products!!

Rhonda was a great assistance and knowledgeable in helping us select and order our new dining table setting and display cabinet.