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OZ Design Furniture NSW

OZ Design Furniture NSW

4.4 from 1,549 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by OZ Design Furniture

Reviews

  • Product Quality
    4.6 (1,184)
  • Return Claim MadeYes (41) · No (1,174)
  • Warranty Claim MadeYes (22) · No (1,196)
  • Product Appearance As advertised (718) · Not as advertised (164)
  • Customer Service
    4.5 (1,192)
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Will keep coming back

published

Kotara store is amazing easy to navigate through all of the beautiful furniture. So happy we found exactly what we wanted & was also in stock, so easy to order & only took 2 weeks to be delivered. The staff are so helpful & nothing was a drama for them. The furniture was very easy to assemble & very sturdy timber, great quality products.

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Pamfepe
Pamfepe
  • 2 reviews

Side Table

published

Staff member Josh was excellent. We were after certain height and width of a side table. Josh was knowledgeable about stock range

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Two beautiful items. Coffee table and console. They look perfect.

published

Excellent selection and very helpful staff who went the extra mile to assist

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Alan
AlanSydney, NSW

Well-stocked store and helpful sales people

published

Brightly lit store with a good assortment of furniture on display. Also various fabrics and colours on different items such as sofas made it easier to decide which covering we wanted. The sales person knew his stock but was not pushy.
The sofas we received looked well-made and were well wrapped in tough plastic and sponge-foam.
Our chaise longue and sofa were very simple to hook together, as had been demonstrated in-store by the sales person.
My only complaint is that the delivery men were not only not wearing masks, they didn't even have masks in their delivery truck, so I had to give them one each. Very disappointing.
The carrier who took away our old sofa-beds was friendly and efficient - and already wearing a mask on arrival.

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Maureen Thomas
Maureen ThomasSydney, NSW

Lounge and otterman

published

Ordered through Caringbah Store, staff were excellent and very helpful, I visited a few times and always had a great experience.

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Barb
BarbMid North Coast, NSW
  • 2 reviews

Truth on delivery

published

Had to wander a bit to find exactly what needed.
We were told 2 weeks for delivery after 3 weeks I called store and I am sad tosay I got a little annoyed when I was told it would be another few weeks due to waiting on part order . Which we knew would be late but had agreed that table and chairs available would be delivered in 2 weeks .
Took me getting upset and Annoyed to get them delivered on the Saturday 3 weeks later .
And we had to call the store all the time to keep checking .

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Excellent support from store

published

We love our new couch. The table had a mark on it. Delivery guys were not very helpful and forgot the xtra couch covers. The sales assistant was great. We received our items in 2 days which was fantastic.

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rodeoute
rodeouteSydney, NSW
  • 2 reviews

As we are leaving soon, sorry we didn't get involved earlier

published

very happy with the stools we bought. Sure to meet our requirements

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Great service, great furniture! No need to wait 20 weeks!

published

The lounge we purchased was on display, the salesperson helped us with measurements and promptly organised our purchase and delivery. So pleased we didn’t have to wait weeks for our lounge to be available.

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Would recommend

published

The furniture was gorgeous and as presented in the shopfront. The staff at Kotara set us up for an easy delivery and it was all hassle free. Would recommend.

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Rhonda was excellent she is very knowledgeable about the products and she has fantastic customer service skills.

published

The store is easy to navigate the products are beautiful and there was no assembly for us.

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Ben
BenHunter Region, NSW

Staff member was very helpful

published

Staff member was very helpful-
Helped me measure the item, discounted it when I found damage and helped me load it when I purchased it. She was also very friendly and suggested other sale items that she thought may suit my room too.

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Dale Erwin-Jones
Dale Erwin-JonesHunter Region, NSW

The chair were exactly what I was looking for

published

Excellent love shopping there and browsing the staff are always helpful

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The reviewer stated that an incentive was offered for this review

Cristina Giacomini
Cristina GiacominiSydney, NSW
  • 3 reviews

Fantastic lounge

published

Wonderful customer service from Phillipa!
Courteous and thorough. Also great communication from the lovely lady who organised our delivery. I think it was Kelly.
I will be back for more as we have just moved.
Went to competitors and Oz design were fantastic.

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Met our expectations

published

The Store was well laid out had a good range, table was well made and easy to assemble

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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture NSW

Details · 

Compare all 42 OZ Design Furniture
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
Compare all 42 OZ Design Furniture
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Extra Information

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Raquel

amazingly quick delivery, good mattress

by Raquel on 17 Aug 2022
I was happily surprised and quite not prepared that this was delivered so quickly. Was easy to unpack and have been getting great sleep since... Read full review

Hyejin Kim

Perfect mattress ever!

by Hyejin Kim on 16 Aug 2022
I have used this mattress for 2 weeks now and now I sleep like a baby these days. Before I met Emma mattress I usually woke up in the middle of sleep ... Read full review

Clare Marantelli

My daughter loves it

by Clare Marantelli on 16 Aug 2022
Really happy with the quality and comfort from the start. The size is a proper king single size (sound silly but the last king single we bought wasn't... Read full review

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