Reviewer Photos & Videos
- NSW, Rutherford
Damaged unit, manager not interested
The unit I purchased was delivered and arrived with a 2cm sq chipped off the veneer. I contacted the store immediately and spoke to a lady that needed to speak to her manager. A manager that couldn’t be bothered to discuss it with me. The manager left it up to the poor lady in the store to deal with me. The reason I couldn’t do anything “floor stock”, which I didn’t notice had a piece missing because it was surrounded with furniture covering that area when on display in store. I assumed it was done during delivery. Now I have to go through a re...pair process on a new item. My only option was to return it for store credit. This would have meant I lose out on the delivery fee as well as needing to get it back to the store, another delivery fee, then choose something else that in store, I didn’t like much else in the store. You may as well sent me a reply via email, the lady that called obviously had her hands tied, she was just able to parrot what she had been told by others to tell me. Lesson learned.
- NSW, West Gosford
The young man in the warehouse was so accommodating, pleasant and helpful. The table was easy to assemble but quality not quite what w expected
- NSW, Homebush
Delays & Horrid Customer Service
I purchased the Morington table and chairs from the Homebush store, with an estimated wait of 7 weeks. The worker was not overly friendly and really wasn’t fussed on making a sale. This should have been the hint.
13 weeks later no communication and no table. I called the store several times and sent emails without any response. Ghosted.
I noticed the website had a delivery date in July when I brought it in early April.
I was not offered a discount for the delay even an apology.
Finally when they called, the product was available 14 weeks late...
- NSW, Belrose
Great service when selecting item but poor service in delivery
Top service by salesperson when choosing my dining table.
The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.
- NSW, Rutherford
Now My Home Looks Like Home
Shopping here was such a positive experience. Staff could not have been more helpful - and didn't mind my numerous visits with tape measure and colour cards in hand. They allowed me to add new pieces (so much amazing decor to choose from) and timed the delivery so they came at once. Organising delivery was quick and simple and the delivery was very well organised within the times given. I cannot recommend them highly enough.
- NSW, Caringbah
I happened to call in to your Caringbah store after I have water 4 weeks for my order with no communication. I happened to call past the store to see if there were any further updates only to be advised that “no 4 weeks after order! And that is been advised my order was coming in on 31 July… I did make the order in May.. no communication… rude customer service except for one lovely lady
- NSW, Coffs Harbour
Dreadful Customer service -again
I note the review of Bridgita on 5 July and sadly have have a similar experience at the Coffs Harbour store. Whilst most of the staff were helpful and polite, one would benefit from some respectful customer service skill development. I am happy the quality of products received but they took 4 + months to arrive and the service I received when trying to coordinate delivery/ pick up was nothing short of abysmal.
I arrived to collect an armchair and pay the remaining balance after phone discussions with an employee who told me to collect from ...the store that week. I was horribly humiliated in the store, by a woman who spoke at the top of her voice and spoke over the other employee who initially assisted me. She very rudely informed me that my chair wasn't there, it was not going to be transferred there from the warehouse for me and that I had to arrange a time to collect with the warehouse at a different location the next day as I 'obviously cant expect to just go to the warehouse anytime'. She also chose to repeat loudly a number of times that it was my fault the chair wasn't delivered with my lounge earlier that week 'as you couldn't afford to pay for it to make that delivery'. Humiliating! and this was not the series of events, even if it was that is not something to be shouted out in a shop for all to hear. I did not appreciate her looking down her nose at me with her assumptions smugly saying -'yes I've heard all about you and how you couldn't afford to pay for the chair until today'. At no time did I receive an apology for the lack of communication, the miscommunication and wrong information provided or the delay. An offer of an employee who lives in my suburb to drop off my armchair made on purchase was swiftly denied and rudely refused. A couple of things to note Oz Design- I was actually about to place an order that day for a number of other pieces of furniture worth thousands of dollars but obviously walked out the door after experiencing that behaviour. This woman did not behave like a person in a customer service role. Sadly, that behaviour has resulted in the loss of a large sale, future purchases, word of mouth and this very negative reviews. Also Oz Design, my lounge arrived in the same delivery with products from Harvey Norman - greater in number delivered by the same company. Why was the Oz design delivery fee three times that of Harvey Norman for exactly the same service? This whole experience was very upsetting and I left the store feeling humiliated and quite perplexed at her behaviour towards me considering the amount of money I had spent there. I'm feeling at this time I will never shop there again and am recommending others also shop elsewhere.
- NSW, Port Macquarie
A lovely experience
It was a joy browsing all the beautiful things in this store. The decor and presentation of the store is very well done. I purchased 3 bar stools and only had to wait a week for them to be delivered to the store from Sydney. They were already assembled and the lady who handed us the stools, allowed us to leave the packaging at the store so that we didn't have to get rid of it ourselves.
- NSW, Belrose
Love the new chairs
Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.
- NSW, Port Macquarie
On all points the Store experience was good, the Staff were friendly and helpful. Everything went well. The unit was preassembled so it went straight into use.
I have shopped there before and will again
- NSW, Moore Park
Helpful, very professional, extremely fast delivery!!!
Staff st both stores (Moore Park and Caringbah) helped all the way in the process from inital wandering around (before the lockdown), to assisting with the various colour options available, to very fast delivery, and on the second purchase that arrived later, they conveniently transferred the product to the local ( Caringbah) store to help minimise risk due to the (then) lockdown restrictions. The staff even helped wheel the product to my car and save me the effort of disposing of the packaging. I could not ask for anything more!
Best lounge EVER
I love the store, the layout, the furniture and the staff always greeted me in a friendly and familiar way. The delivery happened exactly as I was told to expect. Thank you
- NSW, Coffs Harbour
Efficient Purchase, Trouble-free supply
Went to Coffs Harbour store to purchase additional items to complement existing furniture. Became a special order with a long wait time. When available booked delivery that was made efficiently and without fuss. A good experience.
- NSW, Wollongong
Love my new sofa!!
My family is in love with our beautiful new sofa - it looks gorgeous and is so comfy! Thanks Oz design for such great service and such awesome products!!
- NSW, Port Macquarie
Great Store Experience
Rhonda was a great assistance and knowledgeable in helping us select and order our new dining table setting and display cabinet.
Questions & Answers
Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?
Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.
Get an answer from our members and OZ Design Furniture representatives
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Dining and Sofas||Dining and Sofas||Dining and Sofas||Dining and Sofas|
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.