OZ Design Furniture NSW

I’m extremely disappointed with my experience purchasing a dining table and chairs from the Baxter collection from Oz Design. I was recommended in store to buy the chairs to match the table under the same collection. These are the only chairs under the same collection so you would assume they would be suitable. The width is noticeably incorrect,… Read more

which made it impractical to use with standard dining chairs. I raised this concern expecting a reasonable resolution, however the process was frustrating, slow, and ultimately unsuccessful. They asked me to return the chairs within 5 business days, which I explained would not be possible as a shift worker. I was also told that the configuration of 1 chair per side is the intended use, which you can see is completely impractical and they ultimately told me the return within 5 days was my only option.

Despite multiple conversations, the proposed solutions did not properly address the issue. I was left feeling unheard and without a practical outcome. In the end, I had no choice but to organise and pay for a carpenter myself to extend the table legs so the table could be used as intended. Finally- after 3 months I have a functioning table at my own expense.

For a product at this price point, customers should not need to arrange their own modifications just to make it functional. The experience has been disappointing and stressful, and it has significantly impacted my confidence in both the product quality and after-sales support. I fear future customers will have the same problem but they have no changed anything despite my feedback.

I would not recommend purchasing large furniture items from Oz Design based on this experience

Save your money and buy elsewhere - if you have issues with your product they will not resolve it. I am deeply disappointed and distressed with my couch purchased for 2000 only 2 weeks ago. I ordered a 2.5 seater with a chaise and basically the chaise doesn’t sit flush with the couch, the piping looks faulty and there’s gaps between the chaise and… Read more

the 2.5 seater - it looks terrible, worse than a $400 couch. In addition with one hour of sitting, there is a dent on the chaise side of the section as there isn’t enough foam or paddding on the seat. I raised the concern literally day it arrived with so many photos and 2 weeks later have no resolution. Customer care are going in circles stating there is no defect and that the foam will settle over time and hence they can’t do anything under warranty. What is the point of selling all these perks when you will not let Customer use this warranty? . Even if it does expand it’s clearly never going to sit flush and looks really bad - no couch with chaise ever looks like this and I’ve owned couches with chaises literally for 20 years and never had this issue. I can see this is exactly what they’re advising other customers too and not willing to take responsibility.. I’ve been highly stressed specially as the customer care keeps pushing back and and now are asking me to pay a $150 call out fee to inspect a fault!! This has gone to another level that instead of solving my problem they want me to pay for call out.. I waited one month for this couch and I’m in tears with the money that is being wasted here.

The grey photo is what I saw in store; and the oatmeal color couch shows what I received

I’ve been asking them to swap the couch for me and there’s simply no accountability or empathy in their emails. I would never buy from this company. I will be prepared to escalate this matter, not only due to the defect and a faulty product that they won’t exchange, but their responses have been in empathetic and simply passing the buck on. Ive also requested for my matter to be escalated to someone more senior.

I simply want it replaced I wasn’t even asking for a refund. I’m so stressed right now and don’t have a place to sit as I don’t want to touch their couch so it’s so inconvenient. Seriously this was their chance to regain me as a customer but I’m deeply distressed with this experience. I don’t have that kind of money in my life for this to be wasted.

Sales assistant was professional, knowledgeable, polite & friendly. Very fast delivery. Delivery guys were professional, careful of walls etc . Not an easy place to deliver to due to external & internal stairs. They handled difficult access with ease. Very happy so far with our purchase. Art worked returned fussfree. Returned because they were too large for our area. Show details ·  1

It was easy to view the bedroom furniture in the store. The Gambino furniture was on sale and well priced in comparison to similar products in other stores. There was an expected wait of 6 weeks which did become nearly 2 months which was disappointing. We were notified of the delay and when the goods had arrived. The delivery company were good at… Read more ·  1

communicating when they were arriving and did a good job but $119 did seem a lot when we are only 8kms from Coffs . When looking at furniture companies in Grafton their delivery fees were $80-$90 (76 kms).

There was a lot of packaging but the goods were in pristine condition. The bed and bedside drawers were easy to assemble. The overall quality of the bedroom furniture is excellent. We are very happy with the finish and the look of the bedroom.

Our experience with the staff at this store was wonderful. The staff were very knowledgeable about their products and took an amazing amount of time with us and our purchase. Show details ·  1

Really happy with our purchase. Got some excellent advice from Karen at the Belrose store, on matching the table and chairs to our decor. I’m impressed with the quality and build of the timber and the chairs. Show details ·  1

Very happy customer – West Gosford store is beautifully set out easy to find exactly what you are looking for with Friendly helpful staff. My chairs were ready to pick up exactly when promised they were neatly boxed ready to go. No assembly required. Very happy with the quality and will definitely be shopping there again Show reply

Extremely Disappointed in my experience with Oz Design My 85-year-old mother saved for years to replace her much-loved 20+ year-old lounge. In January, we purchased what we thought was a quality lounge from Oz Design — a family-run Australian business we thought we could trust. When it was finally delivered in April, we were shocked: multiple… Read more

holes in the fabric, damaged legs. This was not a minor defect — it was unacceptable and should have been fully refunded. We immediately contacted Oz Design. The response? Slow, and utterly unhelpful. After weeks of going back and forth and getting nowhere, I had no choice but to lodge a formal complaint through Fair Trading. Only then did Oz Design reluctantly agree to repair the lounge — not replace it or refund the full amount, as I had requested multiple times.

Now it’s AUGUST. Eight months since purchase. Four months since delivery. My elderly mother is still waiting for this matter to be sorted. In the past few weeks alone, we’ve been told twice about yet another “short delay,” with no timeframe and no genuine explanation — just impersonal emails that make it clear they expect us to simply wait in silence.

The emotional toll on my mother has been enormous. At 85, she deserved to enjoy her new lounge, not spend months chasing a big-name furniture company for basic decency. The stress and disappointment have been damaging to her wellbeing, and that’s something Oz Design can’t repair.

When you pay premium prices, you expect premium quality and premium service. Oz Design has failed on all counts. I strongly urge others: DO NOT buy from Oz Design. Check the fine print, because refunds are not their priority. I will never shop here again, and I will never recommend them.

In March 2024 i purchased a number of furniture items from Oz Design in Artarmon. The sales staff and experience I had was fantastic. Everything went smoothly, and i was so pleased with my decisions and the calibre and quality of the furniture. One of the items i bought was 3.5 seater couch - the Stratton model, in a cream colour. I must say,… Read more

that of all the major purchases in my life that I've made, none have disappointed me quite as much as this Stratton couch.

The design is great. The sturdiness and craftsmanship seems reasonable. But, its the material and the fabric that is absolutely appalling. As you can see from the images attached, the fabric is now revolting. Within 6 weeks, the fabric pilled all over, and within 3 months, it started turning gray and brown in the area that i sat. My son has had a few spills on the couch, but nothing unusual or that you wouldn't expect in modern life, yet, this couch fabric is so cheap and so lacking in any hardiness that it should NEVER have been used for a couch, and for the wear and tear it would need to sustain.

I purchased the stain warranty at the time. I have used the service twice, and both times i have been very disappointed with the results. I used their scotch-guard protection agent. I used their advanced stain removal kits, and nothing worked.

When i signed up to the warranty - i made sure to note that there were effectively no conditions or terms on claiming for a stain to be cleaned. The pamphlet provided had no further information or longer terms, or reasons to decline the stains, and yet, when it comes time to put in a claim, the warranty company do everything in their power to obfuscate or deny the claim, or the stain removal.

I have tried reaching out to Oz Design to provide my feedback, but unfortunately there website contact us form is broken and does not allow you to post.

So for anyone considering spending $2000 or more on an OZ Design couch: don't. Its that simple.

There is no world in which this poor quality of fabric should be anywhere near a couch. It is not suitable, and you will need to buy a new couch within 12 months. This should NEVER have passed quality control or testing. You can clearly see the poor state of the fabric. It is sagging. Loose. Lifeless in colour and filled with stains and discolouration.

So please - choose another brand that takes more care in the types of fabrics they use on their couches, and do not buy an OZ Design couch until they rectify these major defects in their fabrics.

1-Star Review – Extremely Disappointed With My Experience I was genuinely excited to buy a lounge from OzDesign, especially after being assured it was Australian‑made and could be customised to suit my space. Unfortunately, that excitement… Read more

disappeared the moment the lounge finally arrived.

The brand‑new lounge was dirty in at least seven different places, with multiple visible marks. When I contacted the store, instead of apologising or offering a solution, they told me to try cleaning the marks myself because I had purchased their $200 fabric cleaner. No customer should be expected to clean a brand‑new piece of furniture that is supposed to arrive spotless.

It then took months for the manufacturer to come out, because they weren’t available during the times I was. And when they eventually arrived, it wasn’t for an inspection — they showed up with spray-and-wipe in hand, ready to scrub the brand‑new lounge. I declined, especially since I have two young children who sit on it daily. I also raised concerns about loose threads throughout the lounge, which the technician simply pulled and cut off with scissors.

His attitude was extremely dismissive. He even said the lounge looked dirty because of my lighting and that it would “get dirty over time anyway,” which is completely unprofessional. He assured me he would pass my concerns on to management and get back to me — instead, I just received an email stating they wouldn’t do anything.

To add to the negative experience, the technician made a completely unnecessary comment to my three‑year‑old, saying “ain’t you too big for a pacifier?” This was inappropriate and uncalled for.

Overall, I’m extremely disappointed that an Australian company would treat customers this way. From the quality of the product to the customer service, the entire experience has been frustrating and dismissive. Be warned when dealing with this company.

The staff at Port Macquarie were excellent however the manufacturer of our dining room chairs leave a lot to be said. We purchased 8 chairs with our dining room table and all of those chair pads have cracked, torn or blistered. Even replacement ones have done the same. They would only replace the ones that were under warranty even though it is… Read more

obvious that there is a product issue. We now have 8 chairs that are all damaged and have to pay for them to be recovered as I wouldn’t replace them all over again at our own expense.