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OZ Design Furniture NSW

OZ Design Furniture NSW

Moore Park, Kotara, Auburn, etc...
4.4 from 1,445 reviews · View Statistics
Listing monitored by OZ Design Furniture

Reviews

  • Product Quality
    4.6 (1,096)
  • Return Claim MadeYes (34) · No (1,093)
  • Warranty Claim MadeYes (17) · No (1,115)
  • Product Appearance As advertised (663) · Not as advertised (152)
  • Customer Service
    4.6 (1,102)
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Damaged unit, manager not interested

published
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Customer Service
Incentivised Review No
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Very serviceable

published

The young man in the warehouse was so accommodating, pleasant and helpful. The table was easy to assemble but quality not quite what w expected

Product Quality
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Kim - Earlwood
Kim - EarlwoodSydney, NSW

Delays & Horrid Customer Service

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Product Quality
Customer Service
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Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Customer Service
Incentivised Review No
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Review collected in partnership with OZ Design Furniture

Jay
Jay
  • 2 reviews

Now My Home Looks Like Home

published

Shopping here was such a positive experience. Staff could not have been more helpful - and didn't mind my numerous visits with tape measure and colour cards in hand. They allowed me to add new pieces (so much amazing decor to choose from) and timed the delivery so they came at once. Organising delivery was quick and simple and the delivery was very well organised within the times given. I cannot recommend them highly enough.

Customer Service
Incentivised Review No
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Review collected in partnership with OZ Design Furniture

Amber
Amber Sydney, NSW
  • 2 reviews

Customer service

published

I happened to call in to your Caringbah store after I have water 4 weeks for my order with no communication. I happened to call past the store to see if there were any further updates only to be advised that “no 4 weeks after order! And that is been advised my order was coming in on 31 July… I did make the order in May.. no communication… rude customer service except for one lovely lady

Product Quality
Incentivised Review No
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Dreadful Customer service -again

published
Product Quality
Customer Service
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Ally
AllyMid North Coast, NSW
  • 2 reviews

A lovely experience

published

It was a joy browsing all the beautiful things in this store. The decor and presentation of the store is very well done. I purchased 3 bar stools and only had to wait a week for them to be delivered to the store from Sydney. They were already assembled and the lady who handed us the stools, allowed us to leave the packaging at the store so that we didn't have to get rid of it ourselves.

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Customer Service
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Review collected in partnership with OZ Design Furniture

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(1,234)
Maria
MariaSydney, NSW

Love the new chairs

published

Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.

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Jeff Kath
Jeff KathMid North Coast, NSW

Well Satisfied

published

On all points the Store experience was good, the Staff were friendly and helpful. Everything went well. The unit was preassembled so it went straight into use.
I have shopped there before and will again

Incentivised Review No
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Review collected in partnership with OZ Design Furniture

Paul G
Paul GSydney, NSW

Helpful, very professional, extremely fast delivery!!!

published

Staff st both stores (Moore Park and Caringbah) helped all the way in the process from inital wandering around (before the lockdown), to assisting with the various colour options available, to very fast delivery, and on the second purchase that arrived later, they conveniently transferred the product to the local ( Caringbah) store to help minimise risk due to the (then) lockdown restrictions. The staff even helped wheel the product to my car and save me the effort of disposing of the packaging. I could not ask for anything more!

Product Quality
Customer Service
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Review collected in partnership with OZ Design Furniture

Best lounge EVER

published

I love the store, the layout, the furniture and the staff always greeted me in a friendly and familiar way. The delivery happened exactly as I was told to expect. Thank you

Product Quality
Customer Service
Warren
Warren
  • 3 reviews
  • 1 like

Efficient Purchase, Trouble-free supply

published

Went to Coffs Harbour store to purchase additional items to complement existing furniture. Became a special order with a long wait time. When available booked delivery that was made efficiently and without fuss. A good experience.

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Customer Service
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Love my new sofa!!

published

My family is in love with our beautiful new sofa - it looks gorgeous and is so comfy! Thanks Oz design for such great service and such awesome products!!

Product Quality
Customer Service
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(1,234)
Lorraine F
Lorraine FMid North Coast, NSW

Great Store Experience

published

Rhonda was a great assistance and knowledgeable in helping us select and order our new dining table setting and display cabinet.

Product Quality
Customer Service
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Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
Jane Daffy
Jane Daffyasked
NSW, Rutherford

Just assembling my Padma glass top dining table and I can't work out how to affix the glass top to the base - can someone help with this please? Thank you.

No answers
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OZ Design Furniture NSW

Details

Compare all 40 OZ Design Furniture
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and SofasDining and SofasDining and SofasDining and Sofas
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