1 photo
Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.0 from 119 reviews · View Statistics
See the Best Furniture Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by OZ Design Furniture

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Lindey G.
Lindey G.Sydney, NSW

Cannot fault

published

Wonderful customer service, professional attention, overall, would not hesitate to buy again and recommend to family and friends. Congratulations on your staff and thank you Domayne. Domayne is my new 'go to' retail store. Ease of purchase, unrivalled customer service, great range of products. The workmanship in the item we purchased was of the highest quality.

  • Thumbnail
Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Sylvia
SylviaSydney, NSW
  • 2 reviews

BEWARE OF STORE MANAGER

published

Do not be deceived by appearances. The store staff are only interested in their bonuses, with the Store Manager white anting her staff at every opportunity. The customer is always last! Senior Management also taking sales from staff. Very unprofessional!

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ryan
RyanSydney, NSW

Poor Customer Service - Belrose Store and Customer Care

published
  • Thumbnail
Product Quality
2/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
allan
allan
  • 2 reviews

quality not as good as the one on display in store

published

the round mango dining table in store looked a lot better than the one which was delivered to me..was disappointed as the table top has some large grey dull patches, not the deep rich orange/yellow tones like the one instore..I guess they would say imperfections in wood are to be expected somewhere in the fine print..chairs are fine and like ones on display.

Product Quality
3/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Furniture Shops

Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops

Know better, choose better.

Compare all
Pepe L.
Pepe L.Sydney, NSW
  • 3 reviews
  • 2 likes

Garbage they display beautiful quality and then deliver faulty horrible stuff

published

Bought a desk which had impeccable finish in store
It arrived with cracks in the wood the legs wobbled the whole thing just didn’t fit
And it came pretty much assembled except for the legs that just screw in
Anyway after months and changing it 3 times they told me they wouldn’t send me another one because I woul never be conformed
It always came faulty , cracked desktop
Drawers not closing due to poor workmanship
I took them to court and the representative said “we come here all the time and win”
They forced oz design to send me another desk which came better but not as good as what they display
Con artists is the best way to describe them
Beware
Don’t shop there

Product Quality
1/5
Customer Service
1/5
Similar opinion? Write a review on ProductReview.com.au!
Margareta
MargaretaSydney, NSW

Chairs are perfect, but.

published

Very satisfied with the chairs but missing the arm covers and after a week still have not heard from anyone. I rang 3 times Monday and got customer care and they could not help, told me to ring the store again still no answer. Closed because of COVID. Sent email heard back on Tuesday saying they will back to me and now Friday still no word. I don’t know why you have a customer care when they cannot help. I would like someone get back to me ASAP. I need to know when am I getting the arm covers.
Regards
Margaret

Product Quality
4/5
Customer Service
2/5
Similar opinion? Write a review on ProductReview.com.au!

Love my new Arthur couch - I practically live on the thing

published

Shopped around for ages for my new couch. As soon as I sat down I knew this was the one. It's so comfortable and the design is very minimal and clean. No assembly needed, the couch arrived as is. The only downside was I couldn't buy it without the ottoman and that thing was too big for me to put in my living room, but other than that no complaints.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Related Articles

Previous
Should I buy expensive or cheap outdoor furniture?

Outdoor furniture can seem like it costs the earth - we'll explain why. Above all, garden furniture needs to be durable. It should also be suitable for your climate, and practical for your needs.

Avleen M.
Avleen M.
should-i-buy-expensive-or-cheap-outdoor-furniture
Next

Great service when selecting item but poor service in delivery

published

Top service by salesperson when choosing my dining table.

The timber was Australian but it was made in China. I was told it would take 4 months to arrive.
Unfortunately the item took way too long to come from China & the item still hadn’t arrived after 6 months. Monthly emails kept saying the item was coming or “not too far away”. Suddenly my item appeared in the warehouse. Sadly I had to cancel the order after the manager promised delivery & then it never showed up. No phone call… nothing!
I was not offered any compensation or reduction in price after the inconvenience of waiting for that extremely long time.
A disappointing outcome… the matter was resolved as I received a full refund. Unfortunately I’m now without a dining table.

Customer Service
2/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Maria
MariaSydney, NSW

Love the new chairs

published

Many thanks to Oz Design we walked into store and practically picked the first chair we saw. Absolutely updates the kitchen & once you get started in assembling its easy. Great project while home lockdown. Was also impressed with customer service & how fast chairs arrived.

Product Quality
4/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Furniture Shops

Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops

Know better, choose better.

Compare all
Christinal
ChristinalSydney, NSW

Bungalow Console Table

published

We came to this store to look for a console table & take advantage of the post Xmas sales. Found what we were looking for & went to buy it. We were informed that there was no stock available of this item & delivery would be late Feb, so by my calculations about 10 weeks wait time. The item took 24 weeks to arrive, by which time I was completely over it. I called the store twice to express my frustration & ask for a refund of my deposit, to which I was told this wasn't possible. Didn't enjoy the process & would think twice before buying from Oz Design again.

Product Quality
4/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Shiva M.
Shiva M.Sydney, NSW

Very helpful staff Zara and Laurice

published

Large product range
Extremely helpful staff, always willing to assist.

Received furniture before arrival date, little expensive than other stores but overall good quality and finish.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Middle of the road.

published

Some staff were helpful, others not.
Quite a goo range.
Not entirely satisfied with the products I bought.
Please I paid for the unpack and assemble/install option. I think I would have found the assembly quite time consuming and difficult.

Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Furniture Shops

Find out how Oz Design Furniture NSW, Belrose compares to other Furniture Shops

Know better, choose better.

Compare all
Besser
BesserMid North Coast, NSW
  • 2 reviews
  • 1 like

Beautiful table, Great service and follow up

published

12 seater extension table and chairs. Looks great in the dining area. Aleksandra was very helpful, knowledgeable and didn't push us in any direction. She just guided us and gave great advice. If I was struggling to find a 'complaint', it would be the delivery time but we were prepared for that so not really a worry.

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Love it!

published

The store was great & I was greeted on arrival without being too intrusive!
Great selection, so much so that I was able to purchase dinning chairs (2 matching styles) along with matching bar stools.
The customer service was excellent both professionalism & product knowledge & was a very pleasant experience all round.
The only negative is the frustrating wait time for some (not all) of the chairs purchased, however, we completely accept & understand the time restraints due to COVID-19.
The chairs we have received are amazing & great quality with no assembly required. Just can't wait for the others to arrive!

Product Quality
5/5
Customer Service
5/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

Lesley
LesleySydney, NSW

Lay bye item . Correspondence with the store was not answered.

published

Item not available at time . Put on lay bye . Approximately 3 month wait. Cancelled before delivery date. No refund offered.

Product Quality
3/5
Customer Service
3/5
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with OZ Design Furniture

See all OZ Design Furniture reviews

Questions & Answers

Sylvia
Sylviaasked
NSW, Belrose

Why does the Store Manager continue to deceive and lie to customers? I am astounded that she is still in this role. A clear case of promoting people well beyond their capabilities. I would like feedback from the staff? How are you coping with incompetent management?

No answers
See all OZ Design Furniture questions

Get an answer from our members and OZ Design Furniture representatives

Oz Design Furniture NSW, Belrose

Details

Compare all 42 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 42 OZ Design Furniture
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.