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Oz Design Furniture NSW, Belrose

Oz Design Furniture NSW, Belrose

4.1 from 95 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (71)
  • Return Claim MadeYes (2) · No (72)
  • Warranty Claim MadeYes (0) · No (75)
  • Product Appearance As advertised (37) · Not as advertised (10)
  • Customer Service
    4.3 (68)
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Good service during a very difficult period with Covid

published

Store extremely pleasant atmosphere to shop within. Products were interesting and different to other outlets. To date we are very happy with the quality. We received the chairs only about 2 weeks later than expected and that was because of the Covid scare in the Belrose area (Northern Beaches) and Christmas break.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose NSW
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Review collected in partnership with OZ Design Furniture

Leec

LeecSydney, NSW

Love our new Mango wood dining table

published

I had not shopped in OZ design before, Aleksandra who served me was so helpful , not at all pushy, Lovely lady .Great range of products.So pleased with the new dining table.Have also ordered a desk and dresser hopefully they are a good as the table

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers
Paola D

Paola DSydney, NSW

  • 2 reviews
  • 1 like

Very good experience

published

We are very happy with the quality of the product. Sale assistant very polite and helpful. People who came to deliver and assembled the product were very good.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers
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Karens

KarensSydney, NSW

Happy Sofa Purchase

published

I am very happy with both the quality and comfort of the sofa,
range of products was good, no assembly was required :-)

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

Excellent except....one thing

published

Helpful, polite staff, attractive store/display.
Problem - Belize cabinet (timber) has a foul/offensive smell I cannot eliminate. Cannot keep it in the house. Any suggestions or can I return it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationOz Design Belrose Super Centre
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Review collected in partnership with OZ Design Furniture

Superior customer service

published

The store manager Lurece at Belrose store provided exceptional customer service, I chose most of the products on line and then went into the store and discussed with her, the customer service was the best I have ever experienced and Lurece actually came in her vehicle to deliver the rug we ordered so it would be here on time for our first open home the following day.I will always go back there and cannot recommend Lurece’s customer care highly enough. You have a fantastic team in there led by this very capable young lady.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose nsw
See all answers

Review collected in partnership with OZ Design Furniture

Anital

AnitalSydney, NSW

Divan/double sofa bed

published

I went to your store at the Belrose Super Centre. The staff were incredibly helpful and could not have been more pleasant. I had already chosen a divan/sofa bed from your website and it was just a matter of choosing fabric and seeing how to operate the bed. It was quite a long wait because of Covid restrictions but I am delighted with my purchase. It is just right and I would certainly go to your store again if I needed anything. Also the men that delivered the sofa could not have been more pleasant - so all in all I have nothing but praise for your organisation.

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

MJS

MJSSydney, NSW

Love my Bailey chair!

published

The staff are friendly and helpful. The quality of the furniture is excellent. Overall one very satisfied (and repeat) customer.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose NSW
See all answers

Review collected in partnership with OZ Design Furniture

Cassiet

CassietSydney, NSW

Furniture was amazing.

published

The products were fine but the slow delivery and lack of communication about the late delivery was terrible. I had to call asking where my delivery was and no one really cared that it took extra time to arrive.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

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neiloa

neiloaSydney, NSW

  • 2 reviews
  • 4 likes

Oz Designs Leather Sofa - Worst Furniture Decision I've Ever Made

published
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationbelrose
See all answers

The table was as seen in the store.

published

There was conflicting delivery days. We were quoted 6 weeks and 9 weeks on the same with different sales staff. It arrived 3 weeks early in the end.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBel rose
See all answers
L. Smith

L. SmithSydney, NSW

  • 2 reviews

Porto Book Case

published

The store is well maintained and very well displayed and the delivery time was not as long as I expected and I was notified promptly when the arrival time was changed. The bookcase in Mango Wood was a perfect fit for the spot allocated and a beautiful accessory to our room. I am very happy with the quality of the piece and also the excellent and friendly service of the staff. I will continue to shop at OZ and will not hesitate to recommend you to friends and family.
Thank you,
Lynne Smith.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

Helen

HelenSydney, NSW

Quality furniture

published

The shop was clean, well set out and plenty of room.
There was a good range of products and ideas on what to do with accessories.
The quality of the furniture I purchased was of a high standard.
Also the delivery guys were very helpful and delivered the furniture on time.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

Fantastic service

published

I was beyond impressed with the service and how smooth our delivery was.

They was a slight delay in the sofa, but this was communicated to us in advance and we were kept updated to the status.

We had our choice of delivery time, they gave us a 2 hour window the day prior and a 30 minute advance call on the day. All of these things are so simple, but so easily forgotten by other suppliers.

Would happily purchase again!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

Sean F

Sean FSydney, NSW

  • 2 reviews

Love the new lounge

published

Oz design has a Beautiful range, with very helpful staff. My lounge was delivered exactly when they said. And the whole family love the new lounge.

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationBelrose
See all answers

Review collected in partnership with OZ Design Furniture

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Unsatisfied Customer

Unsatisfied Customer

  • 2 reviews
  • 2 likes

bar stools - 2 out of 3

published

2 out of 3 stools ordered were satisfactory but no 3 did not go together properly and had to be taken back to the store. no notes were taken of the issue, had to go back to the store 1 week later to pick up replacement part.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBelrose NSW
See all answers

Review collected in partnership with OZ Design Furniture

Tracey R.

Tracey R.Sydney, NSW

Great product but terrible customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBelrose
See all answers
1 comment
Tracey R.
Tracey R.
Fiona

FionaSydney, NSW

Love all the products.Catelogue shopping is great but in store even better.Great displays.

published

I purchased a sofa bed.Whole process went well.It was delivered to the Central Coast via another store.
Delivery guys did a great job,as sofabeds are very heavy.
I will return for more shopping.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationBelrose,NSW
See all answers

Review collected in partnership with OZ Design Furniture

Excellent

published

I purchased a coffee table at your Belrose store and also spoke to your office staff. The girls were all fabulous in your office (not sure location) and the girls at Belrose we’re very helpful and friendly to my partner and I.

Thank you,

Kind regards,

Jean Sloane

Incentivised ReviewNo

Review collected in partnership with OZ Design Furniture

Graham. L

Graham. LSydney, NSW

Lovely furniture. Terrible customer care.

published

I requested the swap of brand new table for a larger one and offered to pay a penalty. I was dismissed out of hand. Will never shop with you again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationBelrose NSW
See all answers

Review collected in partnership with OZ Design Furniture

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Details

Compare all 38 OZ Design Furniture
CategoryPhysical Shops and Furniture Shops
Type of Furniture OfferedDining and Sofas
Compare all 38 OZ Design Furniture

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