Oz Design Furniture NSW, Kotara

Great service and quality product. Chairs came assembled and boxed so were very easy to pick up and install at home. The chairs are very high quality and look great in my home. Show details ·  1

I purchased the Mitchell sofa to be collected from the kotara store. On unwrapping I found damage to the lounge by way of a stain and damage to the foam. As I collected the lounge and did not pay the $200 delivery fee I am ineligible for warranty. They offered $50 in refund to compensate. On a $1800 (on special) lounge, this is a company I wouldn't buy from again as its bringing into question the integrity of the quality you will get Show details

DON’T PURCHASE FROM OZDESIGN!! Product quality received is nothing like the quality of the products on display in store! After receiving my lounges, it was abundantly clear that the lounges received were visually & physically (level of comfort) different to the lounge on display in store. I went back to the store & was told they were unable to… Read more

assist & I was to email their generic ‘customer support’ email. The store staff & online support team were both as useless & as unhelpful as one another..

After countless emails, OzDesign finally arranged a ‘sofa technician’ to come out, inspect the lounge received & compare this with the lounge in store. They then prepared a report outlining all the inconsistency & quality flaws between the two & issued this to OzDesign.

OzDesign refused to take accountability or acknowledge that the items received don’t match what’s on display or what’s advertised - items received are dodgy/cheap/knockoff’s & nothing like those on display in store!

I’m now stuck with a $3.5k+ lounge that has rock-hard block foam in the cushions, legs that don’t reach the ground and cushion covers of differing sizes.. it is nothing like the soft/comfortable foam used in the display lounge, where the cushion covers are all consistently sized & all feet touch the ground as on display

OzDesign have made no attempt to resolve this - either offering a refund, offering to replace the lounges in their entirety or even just the offer to replace the cushions with the quality of those in store..

Rubbish - don’t purchase from these thieves!!

I was very impressed with the help and advice given by Aly. Her product knowledge was excellent. I would be happy to recommend Oz design, Kotara. It was a very good shopping experience. Show details ·  1

Easy and reliable service – Great company to deal with. The ordering process was easy and efficient and the product arrived on time. Will not hesitate to purchase from Oz Design in the future. Show reply

Exceptional – There’s an incredible selection at Oz Design, and we were instantly impressed by the quality and how beautifully everything was coordinated in the store. The service was exceptional—staff were warm, friendly, and incredibly accommodating. Plus, the delivery was fast and seamless. Show details ·  1

Very happy – Your staff at the Kotara store where without fault. We change our choices a few times and there patient was great. But your invoicing system is very confusing you need 1 docket we received 2 and was very unsure of the exact purchase prices Marie was a great help explaining it must cause a few problems for your staff. Show details

Good products, delivery delays & hassles – We spent a large sum on a dining suite and lounge suite. At the time of the sale we were advised that the items would be available for delivery in 3-5 weeks. Actual delivery was 8 weeks and only after many phone calls to chase them. When finally delivered I had to use a hammer to bend the leg bracket into shape to be able to bolt the legs to the top. Show details

Zero Customer Care with Customer Care – On 11 September, I purchased 8 x Megs Wishbone Chairs in white. Due to availability there were 5 which would be available sooner and then had to wait for the further 3 in the next shipment. We collected the first 5 chairs on 29 October, as we didn’t pick up for a week or two. We unwrapped the 5 chairs to find 2 were split and unfixable, the other… Read more

3 all had imperfections.

I emailed Oz Design Kotara on 29 October to say I wasn’t happy with the chairs and they explained I would have to contact Customer Care.

We then collected the other 3 chairs on 4 November to find 1 was split and the other 2 had imperfections.

After multiple photos of the chairs; Customer Care agreed to replace 4 and gave us a discount of $122 for the other 4 which we were not happy with. The other option was to take the 4 chairs and $200 store credit which was not an option as I will never shop at Oz Design again after this experience.

We received a message on 23 November to say our order was ready to collect from Kotara. I emailed Customer Care to ask if the chairs would be checked before we collected them which they said they would be in an earlier email. They advised they would ask the store and I haven’t heard from Customer Care since!

My husband and I went into the store on 29 November to find out what was happening. They had checked the chairs and were not happy with 1 of them. I checked the other 3 and I wasn’t happy with another so out of the 4 we took 2 of the replacements.

To date out of 12 chairs we have 6 that we have accepted.

On morning of 30 November I had, had enough so emailed Customer Care to say I was done and would be returning the remaining 2 damaged chairs and would like a refund for them. We are certainly not willing to wait longer for 2 chairs that may or may not be damaged at the end of the wait.

I took the chairs to the store and was advised I needed Customer Cares approval to receive my refund. I left the chairs in the store. I phoned Customer Care from the carpark and was told they couldn’t help and I would have to wait for a response by email. I advised my Case Manager I had returned the chairs and would like my refund.

On 1 December I emailed the general Customer Care email to follow up as no response from my Case Manager email. Still no response.

On Thursday 2 December I emailed the Kotara Store to be told they had been in correspondence with Customer Care and Customer Care would be in touch shortly.

3 December and I still haven’t received a response, or even an acknowledgement, from Customer Care.

Growing more frustrated by the day.

Tuesday 7 December, 1 week after returning the chairs to the store and not hearing from Customer Care, I emailed my case manager and the general customer care email and a few hours later I got a response from my case manager to say they were finalising the refund paperwork.

I emailed again on Wednesday 8 December to check on timing and it was with accounts. I have now received my refund for the two chairs and case is closed.

I am happy to have this resolved. However, I won’t be shopping at Oz Design again in the future.

Kotara Oz Design - exceptional service – Recent purchases of furniture for our new build. Excellent customer service in store at Kotara, offering to store our furniture in readiness for settlement that was followed up by excellent delivery service that was on time and efficiently executed. Highly recommend the Kotara team! Rob n Carole Norman Show reply

Excellent experience! – From purchase to delivery and installation, was an excellant experience.Both sales ladies dealt with, nothing was a problem for them. They went beyond what was expected. Despite some tricky manoeuvring to get our Sofa Beds into the house the Delivery man Amire persevered and did an excellent job placing and completing assembly. His respectful… Read more ·  1

and professional attitude is to be commended. Thank you all staff we dealt with. We are excited with our purchase and the new sofa beds look fantastic. The fabric colour is and excellent match for the room.

Happy experience – Christopher was very helpful with all the relevant information about the product we were looking at and was prompt providing us a quote. Will be back soon to put in an order

5/5 Stars – Christopher at Kotara Oz Design Furniture always provides fantastic service. He provides suggestions and key information on the items. have bought a number of furniture pieces over 15 years for our home. The items are beautifully made and take the wear and tear of a busy family with 3 boys. Show details

Great service from Oryana – Bought a great entertainment unit, helpful service from sales staff. Extra happy with assistance from Ory, who was really helpful. Show details

Just what we needed! – We purchased the Monaco Entertainment Unit in reclaimed teak and it finishes the room off perfectly. A shoutout to Ally who helped us in her unassuming manner. Made the purchase so much better. Show details

Great Manager & Staff – Once again Ali it was great dealing with you. Both you and your staff go to the next level to make sure The customer has a positive experience. Would definitely recommend Oz Design Kotara. Show details

Exactly what we wanted – We wanted an ottoman specific colour and size. The very polite and helpful Aly ordered it for us and it turned out perfect She took our vision and made it possible and it turned up quicker then we thought it would. The store was lovely to navigate and if I had more room I would have bought more Show details

Absolutely gorgeous – Recently bought a wall art for my lounge room. Looks amazing. Excellent quality. Girls in store were super helpful and went above and beyond. Will definitely be shopping here again. Show details

Perfect piece for our paradise – We love our new lounges, they are the perfect addition to our new home. We have been able to utilise the sofa bed with guests with glowing reviews and the tan colours blend beautifully with timber flooring. Proudly australian made and quick efficient delivery. Only one issue, we were upsold protective products which were very expensive and wrong fabric kit for a leather lounge. Have attempted to have issue rectified however staff unhelpful. Show details

Cushions – I was looking for cushions and they had an excellent range.some items had to be ordered in and the staff member was so efficient and went out of her way for me. I received them within days and she also helped me with purchasing more items 2 weeks later. She kept me up to date with information. I was very impressed. And I love the cushions. Show details

Hunter range buffet and tv unit – Love the Hunter buffet and tv unit, am extremely happy witht he quality of the purchase. The style is great, but is also well made. I purchased instore after narrowing options down on ozdesign website. Delivery was ready 2 weeks earlier than advised, which was terrific. Was a little disappointed, as when I booked t deliver, I yld tem could… Read more

only do before 1pm that day, so would prefer a early timeslot, they said they will make a note for the booking team. Was given 11-2pm. Delivery arrived at 2.30pm, so had to make last minute plan changes.

Assembly of legs onto the units was very difficult, as both buffet and TV unit were extremely heavy. Was advised instore that buffet would already have the legs attached, they weren't. Deliveryman was nice enough to help be turn the upside-down down, so I could attach the legs, but still had to get the units turned over myself.

excellent staff. excellent range – excellent range of goods to choose from. very helpful staff - esp Ally. Order came on time and received txt to confirm. the desk is perfect and very sturdy. very pleased. Show details

Very happy with my OZ Furniture – I love my new furniture. My Houston lounge is the perfect colour and design for the room and the TV unit fits perfectly with my existing furniture.