The store itself was very clean and inviting. Staff were really friendly. Everything was really easy to find. We purchased a dining suit and buffet unit. They are beautiful and very happy with our choice. The only issue that we had was one of the chairs arrived with a broken leg and we had to take it back to the store, the next day. We are still waiting to hear back what is happening with the chair, as the manager was trying to call around to other stores to see if they had one available or she may need to re-order another one. That was back on the 12/06/21 and I still haven't heard back. If this could be followed up please.

Easy access and good products. Too early to tell but bought a recliner and so far very happy with it.
Price if delivery was very expensive...

In store experience was excellent, very helpful, courteous, everything explained and gave options to consider.
Great range of products and found what we required.
Unfortunately very unsatisfied with quality of the Derwent extendable table. The extensions in the retracted position is very poor fit. Ends protrude 5mm outside the table, there are 10mm gaps between the extensions and underside of the table. We returned to the Penrith store to recheck the display units, the extension in the retracted position are perfect

Seeing as you asked I’m going to give my review.
The staff in the store were helpful with my choice of the 8 drawer Porto buffet. It’s an eyecatching piece, I was worried it may not work but it does perfectly.
When I went looking the staff person told me about the special price but also said they may be able to do a better deal too. When I went back i was told that the special was the best price, I was hooked by then so didn’t say anymore, but don’t say that in the first place and get my hopes up.
I was originally planning to collect it using...

The friendly and professional service from the ladies in store is to be congratulated. I will recommend to my friends

Great store easy to find everything. Furniture easy to assemble which is very important as I’m not very handy. Love the table

It was quite easy to navigate the store and the staff were helpful in explaining how the various wall decorations could be combined.

Purchase was not in stock but was made available as soon as possible. Staff service was very good they were so professional.

I placed my order over the phone. Very professional and knowledgeable. Arranging delivery was so easy and then constant contact from the delivery men. When they arrived I asked if they could unpack the furniture so that I could check it. Nothing was too much trouble. Would thoroughly recommend my entire experience

Awesome staff helpful and courteous ! Went beyond customer care with item ! Highly recommend this store and staff as they were truly awesome!!

Excellent service & advice, got my delivery a week early.
The quality is great, fabric is beautiful & so, so, comfy!
So happy with my choice!

Perfect for our requirements and fitted into our home as expected. We collected from the store which was trouble free! thanks OZ design we are very happy with our purchase.

Great service in store and great experience when it was time to deliver my product it is excellent quality fantastic and comfortable

Store is well set out, staff is more than helpful and professional. Very efficient. The quality of my unit is outstanding, beautiful timber.
Delivered earlier than expected, driver and assistant were very efficient

The store was super easy to navigate and the assistant politely asked if I required help then left me until I was ready to chat. I saw a few pictures I liked but once I saw the sleeping koala I was sold on it. I just love its gorgeous face and the price was very reasonable. I was able to collect the item immediately and assisted to my car by friendly staff.